Peru Utilities is a municipally owned, multiple service utility company providing electric, water and wastewater treatment services to the … See more
Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
335 E Canal St, Peru, IN 46970
Decadent customers services
awful awful awful people to deal with
Rude customer service all around!
Friendly staff that’s always been very helpful when I’ve needed something.
Water pipe broke, emergency shut off was $71 waiting over an hour on a property were the water goes into one house then to another, told me i had to wait outside in the snow for him to show up in “a few minutes” been an hour.
When we were setting up service the people I dealt with were kind and very very helpful.. made the process alot easier and explained the break down of the bill and answered all my questions
This company is ran by a bunch of clowns. They just shut my power off on the morning of my bill being due. If it’s your due date you should have till that day to pay it.
This company is horrible… The staff are rude and they dont listen. My brother told them when we signed up that he wasn’t my uncle and that his middle initial was A. Well here comes a hefty water bill without my brothers name on it, but it …
Power outage for at least 5 hours now. This is just one of the best places to live isn’t. I wish this town had IMP instead at least they come by anytime to at least check. PU is just lazy. I made a report for the outage around 1am but …
It’s never an easy experience dealing with this place. And their website doesn’t work half the time, so we have to make a 30 minute trip to drop off our payments. Can’t ever get a hold of a live person when we call.
It would be nice if they would update their payment methods to include Google Pay, Apple Pay(whatever it is called for Apple) or Discover cards. Only accepting Visa or Mastercard is pretty out of date. Most card processing vendors include Discover. The only card you have to pay extra for is American Express.
The people who work at the utility are competent, kind and hard working.
We were told they shut us off so we don’t get to far behind. We owed for last month and just came due this month. When trying to get an extension for just 4 days we were denied. Assistant locations are out of funds or on vacation or not …
Lights turned off, but did not receive a bill. I know of at least 4 or 5 people this has happened to. Rude customer service as well even though we were polite. No text alert system available, even though other companies can implement this …
I understand running a business but when you have a monopoly on the electricity for a city, you would think they would empathize with the plight of the masses especially during a pandemic. We get sub par water that tastes disgusting and is …
I can’t give 0 stars the staff is rude talks with attitude over phone. I had my power shut off bc they couldn’t wait 1 day. Why cut off in the middle of the week? Secondly I like stated before paid today 830am and they tell me when I call …
This company is SHADY. I’ve caught them in lies, they charge all this extra money when people are current. I moved away and moved back, they told me that I left utilities on (which I didn’t) and required me to pay a fee stating that they …
Horrible customer service and online experience. Don’t count on your online bill pay to go thru. And then they show up to shut you off after you’d paid! Get it together Peru!!
The lady inside was rude as f when I went in there didn’t want to allow me to start up because my brother wasn’t on the lease yet. Had to call my landlord and it probably embarrassed her she was wrong. Ah oh well.