You name it I have had it! I would love to know why it is so hard for these guys to put my can back on the grass where they pick it up from? No they leave the can in the street to cause an accident.
NEVER USE REPUBLIC TRASH SERVICE!!!!! IM 3 SAYS OVER DUE AND 6 PHONE CALLS LATER MY TRSH IS STILL AT THE ROAD, FULL AND WAITING FOR PICK UP. SERIOUSLY!!!! FIND ANYONE OTHER THAN REPUBLIC TRASH SERVICE WHERE “SERVICE” IS OPTIONAL!!!!
Its been 2 weeks since my trash and my neighbors trash has been picked up and I’ve called and still nothing well we’ve had enough and we’ll be dropping it off at your door step in a couple of hours.
Lack service! My trash still half way full and have been picked again as they promised but waited another week! Trying to find a competitor asap! Never again!
Worst company ever to deal with. I have waited since Nov 2018 for a supervisor to call me back and still waiting Cancelled my service and went with a new company. I dont mind paying more knowing Ill be treated better.
Wish there was an option for zero. They tried to charge us a $10 “late fee” for a bill that they received 3 days prior to the posted due date. The trash was typically picked up on time, but the customer service is utterly abysmal. Use someone else.
Pick up is suppose to be on Wednesday…it is Friday…they promised someone would be out yesterday…this is the second time and last time this will happen good bye and good riddance.
I’ve been having problems with Republic since moving. They have failed twice to collect my garbage even after seeing 2 trucks in the neighborhood. What is going on?!!!
Worst company EVER. No managers available to speak with. I haven’t had service in over a month and I’ve PAID for services. Not one person I spoke with could tell me why but each person said they would take care of it…..NOT! I still don’t have trash services A MONTH LATER!!!!!
Worst ever! Promise, but never deliver. Does no good to talk with supervisors or higher ups because nothing ever improves! Don’t waste your time or money.
00 stars. People working the phones are nice. I don’t blame them, but service is almost nonexistent. Pretty much ditto on what all the other reviews have said.
Worst trash Service in Georgia they don’t even come and get your trash on your schedule trash day I have called them 3 times to come get it they tell me the same thing everytime that someone will be out there to get it but they never show. Will be going to Waste Management services.
There’s times they don’t alway pick up the trash or recycling. Some weeks my recycling and trash can is full for while after the day they were supposed to pick them up. There not very reliable.
They are the worse, the worse l, did I say the worse? The worst trash company in the universe. They don’t go by there word. They tell you they were going to come pick up the trash when they missed it and they never returned back. Cancelling my service. THEY SUCK!!!!
Called twice & emailed corporate after they failed to pick up my entire neighborhood’s trash & recycling on Thursday as scheduled. Was told they’d be out today (Friday). Got home to find my recycling STILL HERE FOR THE SECOND WEEK IN A ROW. …
I scheduled 5 days ahead to pick up a sofa never picked it up had to call them can I give me a reason why I was never picked up had to reschedule said they couldn’t pick it up till Friday we will see if they pick it up on Friday if not I …
Bad service! They charge too much plus $62 cancellation fee just to pick up the containers. They careless about customers service. BAD EXPERIENCE EVER. I DO NOT RECOMMEND THIS SERVICE AT ALL!
They miss my house quite frequently. I call and they’ll tell me that someone will be out and they don’t show. it takes me to call them two to three times before I will finally get my trash picked up
Look at other reviews regarding poor customer service, no pickup of recycles for a month now, repeated calls to no avail……and, you have the basis for my one-star review. At some point, I would think the county should step in.
Useless customer service. They have no clue what’s going on. Missed service several times. Waiting over two years for a new recycling bin. Nightmare company.
They havent picked up my recyclables container in over a month. I call them and they say someone will be out today. I get home and its still sitting in the same spot filled with trash. Worst trash service wver
Going on 3 weeks here in Grayson (Gwinnett) and no pick up I’ve a piece of paperwork! Disgusting people!
I say Gwinnett because we pay the county for our garbage service and they tell us who it will be. Bad choice.
I after 20 yrs of service, they have discontinued my service for non payment. They then added $35 reconnect fee. No thank you. They either miss our pickup or dont come at all, for entire subdivision
It’s beyond me how they are still in business. Have been with them for one year and can count on one hand the number of times they’ve actually picked up on the designated day. Multiple calls a week to finally get it picked up.
Called to ask about services at their landfill, the rep that I was speaking to got very rude, very quickly and resorted to saying “your momma” repetitively before hanging up on me. …
This company is HORRIBLE!!!! We have NOT had service pickup in a month. We have our cans out the night before and still on service! This company is terrible and I would NOT recommend. Looking to change companies as I type this review!
Laura is absolutely one of the most sweetest employees there! I literally got off the phone with her thinking I was talking to a close friend! Hands down best customer services I’ve ever received!
Worst trash company i have ever dealt with. The failed to pick up our trash 3 weeks in a row and when i called i was treated with disrespect. Even after i cancelled my service i could not get them to pick up their cans. I would never recommend this company to anyone unless they enjoy headaches as a result of terrible service
This is a scam. They don’t pick up on scheduled days, and they don’t come until the next week or two weeks when they miss, which is pretty much every other week. Stay far away. They pledge to give refunds and credits that never show up.
They’re terrible the past three months the service has been so sketchy . Our recyclables have not been picked up for a month, then were told the service had been diabled
Recycling pick up is totally unreliable. Customer service seems not to be able to help…I know that because I called for three months. I finally had to drive to the center in Winder and that worked for about 2 pickups.
Missed pick ups without any notification, still waiting on 3 weeks for a recycling Trash can. The customer service representatives are Super nice but the trash service is horrible.
This is the worst company there is for trash & recycling pickup. I’ve contacted them many, many times about not emptying the recycle bin, & yet it was not picked up again. It happens 3 out of 4 times a month. It’s pathetic that the city of …
It has been weeks since they have picked up the recycling and the trash hasn’t been picked up on time for months. I called and asked for a supervisor and was told that they can only do callbacks. I did this twice and no supervisor ever called me back
Very poor service. Several missed collections. After 3 years I was sick of missed pick ups and decided to cancel the service, ir took 3 calls, they didn’t come to pick up theirs trash cans but charged me to pick them up. I finally threw them in the back of my truck and took them back to the company.
Wish I could give ZERO stars! This company is the worst. They do not care about their customers at all!!! They fail to pick up trash week after week. The only thing consistent about this company is their failure to do the job they are paid to do. DO NOT GO WITH THEM (unless you like to pay for something that doesn’t get done).
Signed up for service before march at my brothers house. Its now mid april and I still dont have a trash bin. So I have to put bags in yard, looks a little trashy. What the hell is taking so long? When I was in athens they bought me a bin in a week…
Horrid, horriable, horrific service and customer service. Trash pickup is a joke and when you cancel ( even though it is the 5th time in past few months that they haven’t picked up the trash/ recycling) they charge you to cancel! I pay for service that is not provided and I get charged to cancel!
I have no idea how this company is still in business. Not only do they have horrible service, they don’t seem to care. Whomever is in charge needs to be fired because terrible customer service stops at the top and trickles down. Nobody …
This month they send a bill with an unannounced 19 percent increase.
They were already higher than their competitors in the neighborhood so we are switching providers. When we call to cancel service told there is a $30 charge to pick up THEIR container.
Worse sanitation company ever, but I have no choice to have them . Recycle people never come pick recycle up. About to dump recycle container just throw everything in the trash bin. They deserve not one star but millions zeros ⭐️
Awful company. They have missed a pickup everyday for a week, I call back everyday and they say we will pick it up tomorrow. The couches are still sitting in my yard. I can’t switch companies because it is the only one I can use in the …
If I could give them half a star I would. I had to push them to give me a refund for July and its only July 3rd…this even after I explained that we would have canceled sooner, but that they have been delinquent for 4 weeks to pick up our trash and recycling. UNACCEPTABLE!
If there was an option for no stars, that’s what I’d pick. After many years of being a customer that’s always on time with paying. Im glad your fired. Charging me to come pick up your container after I moved. Dirty.
Been a long time customer of Republic’s industrial services. They’ve been a reliable waste and recyclable handler with on-time pick up and good customer service reps
Cancelled service because they missed so many pick-ups, with no notification and no offer to come pickup what they missed. Cans were set out for pick up (as the requested when I cancelled) and guess what- they never came for those either.
Republic is a great company to do business with, their client relations person is very professional and I have worked with them for many years at our business, always on time and resolves any problems swiftly and efficiently
They haven’t collected trash for one month. I requested it five times through chats and phone calls. But, they did Not come up to now! I extremely feel frustrated. I am going to change the provider! They don’t deserve even one star.
They have missed my pick up for the past two weeks I have called everyday and they keep telling me they are escalating and they will come out the next day, well two weeks later nothing! They are not even picking up on their scheduled day!!!!! I hate I have to use them because of the county I live in
If it was possible to give no stars I would. I have had so many issues there isnt room to write it all. Most recent issue is them not picking up my recycling for 3 months. If you complain nothing happens. No one in customer service knows …
Attention Winder Barrow County residents!! Get somebody else……3 weeks in a row with no trash pick up. Terrible customer service…..they actually lie to your face….tell you it will get picked up tomorrow and then the next day and …
I’m forced to have this company thanks to Gwinnett County. To call this company “trash removal” would be overstating what they do, since they don’t actually pick up my trash. It’s a recurring problem, and I’m tired of it. Never had this …
they missed picking up trash at my business 3 weeks in a row and i have called numerous times, reported every week only to see the trash still there, no one in the company knows anything…i give up, i wasted too much time calling them with no resolution…sad, shame shame shame
No trash pick up for a week and no answers on when they plan to get the issues resolved. The call center is all we can contact. My whole community smells like a dump. Switching today to another pick up service.
Same experience as all the other bad reviews, missed several pick up dates, called to cancel service, Said I would not be billed for the next quarter which they billed anyway. Now I am having to fight them for a refund, said a check would be mailed, still waiting on it. Wish I could give them 0 stars.
We moved into a house on August 1st. Trash day is Monday, with recycling picked up every other week. It is now August 22nd and the trash has not been picked up once. …
Do not count on them picking up your trash on the scheduled day. Your trash/recycling will sit in your front yard for at least 2-3 days past the pickup date. For 6 months I put up with this before I finally closed my account.
Republic Services Winder GA provides a negative quality of customer service. I cancelled my service on November 15 2017 because they were overbilling me. I talked with 4 individuals – some of them twice to get them to pick up their trash …
Very rarely do they pickup on the scheduled day. When they decided to go up on the rates and not pick up on time, I decided to cancel. Now they want to charge me to pick up my cans….Ha! No way…Do not recommend this “company”.
This company is far the WORST trash removal in the planet !! I missed a payment and when I looked online paid right away and now they want me to start another account and pay extra fees ! Unbelievable disgraceful!! …
Horrible service! Find anyone else. They don’t show up on the correct dates. They don’t show up when they reschedule. Wish I could give them 0 stars. If you want to cancel you might be stuck with their cans for 3 weeks. I have been. Half my neighborhood has cancelled. Join the movement cancel Republic!
Havent come to pick up our trash in 2 weeks. The entire neighborhoods trashcans are over flowing. Wont even come get their cans and threaten to sue if you say your not paying the bill until they do.
Republic Services is the lowest form of public sanitation in the area. Every week trash cans are left knocked over and in the street. Billing is a constant ongoing issue with zero customer service support. There are no account managers to …
I recently moved and have been waiting on a refund check for $53 over 4 months now. Every time I call I get the run around and no one seems to be able to help me. The associates say they will take care of it and they don’t do anything . I …
Terrible service. My family has been a long time costumer but recently, as in the past few years, their services really just suck. They conseistently miss or don’t even pick up our trash. Granted occasionally we will forget to take the …
Republic Services for real? 3x in a month to have pick ups skipped or PARTIALLY skipped. Get it together. I am so tired of spending time on the phone with your support team every week for days. You don’t even send the rescheduled pickups …
This company has gone down hill. We have been customers for 10 years. They pick up when they want. I have always had recycle pick up. Now all of a sudden the computers show we have never had recycle pick up. So now they want to charge me …
They only picked up part of our trash and left the rest. I called and spoke to a rep. Supposedly we were put on request for them to come back out to pick up the rest but they never did. I called again this morning and she said she would make a request but could not guarantee pick up. Your service sucks
No issues until I canceled service (price went up every year even though I paid year at a time). Charged me $33 for them to come get their own cans. Inexperienced customer service staff and their billing department was always confused by my questions. Potential to be a great company but obviously issues at the corporate level.
I would give them 0 stars if I could.
This is the absolute worst trash service I have ever had.
2 weeks ago they never came. Not just us, but the entire street and town. We …
I wish I could give them 0 star. Customer service is awful. Prices are way higher than competition. Worst part they won’t even tell you about those when signing up and just send an invoice and you won’t have any option but to pay. Not recommended at all.
I wish there were negative ratings, because a zero is to high. They miss trash and recycling pick ups all the time. Calling is a waste of time. They don’t care about their customers at all. All they care about is money and ripping you …
Worst trash company don’t waste your time and money. Terrible customer service!!! I cancelled my service over two weeks ago , after using this company for 3 years we never received reliable on time service. Now getting the company to pick up the cans well thats another story on the 3rd phone call and the cans have yet to be picked up.
I’ve never been so disappointed. Yes they are the cheapest around but I see why. Most weeks our trash never gets picked up. Finally after calling every day for about 1-2 weeks it gets picked up… And then the next week it doesn’t. We …
Inconsistent service. Two weeks without recycling pickup and poor communication. No notice provided. No one has answers. I’m not sure anyone there knows anything.
Pickups are late every week. Completely missed pickups numerous times. When I call they promise to come tomorrow but never show up. Don’t waste your time and money with this company.
I got a text message saying that there’s been a change in the routes on 5/22/17 needless to say my trash has not been picked up in over a week. My can has been sitting at the road for over a week. I’ve called every day as to find out why my …
I would give zero stars if possible. Don’t waste your money. Missed pickups and when you call EVERY DAY after the scheduled pick up they say they will come the next day. Never show up and when you call again they mysteriously have no record …
Multiple times, including this week, they do not show up for pickup at all. My entire neighborhood has been ignored on multiple occasions and I have to call and leave repeated phone calls to get them to even entertain the idea of coming out …
This company is worse than the garbage it is supposed to pick up! Repeated missed pick ups and then when you call them they tell you that they will get it picked by a certain day of the week but still nothing happens. If you are …
Heed all of these reviews. I’ve had absolutely nightmare service from this company. Problem after problem. The last straw is that they did not pick up my recycling yesterday. I called the company and they told me that that route was …
Within one year of moving into a new house this company is the worst with trash. Never had such bad service. Example: a car hit one of our trash cans. We had to pay $30 for a new one and we had to pick up the mess. Put it back on the road …
Theyve missed multiple pickups. Cancelled service and missed their pickups of their cans. Can’t reach Management. Can’t get refund since they won’t pick up cans..company is a joke. Avoid at all cost. Switched to curbside and much better company. Republic will self destruct, stay away!!
Im just here to rave about our local trash guys!!! They are just simply amazing!!! Every Tuesday morning (n every other friday) when they come my daughter gets so excited. The guys always go above n beyond to make the 45sec they are at our stop the highlight of her day!! THANK YOU SO MUCH!!!
Awful!!! One star is too good for my experience after numerous calls for failed trash pickup and on going remarks that someone would come out to pick it up. No one ever came and this caused more trash buildup and more work! If I can’t get away with paying half my bill, then I don’t appreciate my trash getting half picked up!!
Save yourself the trouble and find a different trash service. When they are on time or actually running they are fine. However lately they have skipped routes or put route delays and never inform the customer. Then when you call in you are …
On automatic pay they charged late fee. Called customer service, was on the phone for 20mins before automatic asked if I wanted a call back. This isn’t the first time…I don’t know what setup they have for customer service but you can …
Stopped picking up my trash. Called in 3 consecutive weeks asking why and they told me there was a problem with a driver and that it would be picked up in a few days. After the 3rd week I canceled my service and told them I would not be paying for the service they stopped providing.
They missed first week of pickup, called and Tuesday, said they would pickup by the end of Day, then called Tuesday and they said we were schedule for Thursday, no show, called and they said Friday, no show, missed again second week, called …
Hard to speak with customer NO service. Wait time on the phone has been as long as 50 mins!!!! They do not adjust your invoice if you find a mistake UNLESS you can produce a REFERENCE number to prove you queried your account. ALWAYS get …
Republic has really went downhill. I would rate them a zero if possible. Like many others that have posted the trash and recycling collection is not consistent and I’m always calling about a missed pick up. So I decided to change companies …
Can’t believe this company still has customers! They constantly skip our pickup day and our street looks like a dump because we all leave it at the road because no one knows when they will come. No response when I email. Have now cancelled, …
Trash cans left in road, my personal recycling bin left in pieces. Was taking trash down to end of driveway and they were right next door and blew right past me!!!! They stop at neighbor across the street, my daughter yelled for them to …
For the past year this company has had big troubles keeping employees on the job and the customer has suffered. Just recently now 3 weeks of not being picked up on recyclables the company will not refund money that has been paid for the …
I talked to 2 of their representatives yesterday after missed trash pickup, and both told me that our trash would be picked up by 6PM today. IT WAS NOT. I sent an email through this website yesterday, and NO ONE RESPONDED. This is the 2nd …
Service in my area of Auburn, Ga. seems to be very good for the most part. Recyclables in the early morning and trash is now late afternoon. Containers are sometimes left in the driveway or even in the street but some homes on the main …
This is by far the worst experience I’ve had of any public service company. Several missed pickups including two this week. Regular scheduled pickup missed and rescheduled pickup missed. I’m not one to right reviews, but I saw this as a …
I’ve had this company for over 3 years and I tell you it’s by far the worst sanitation company on the face of the earth. Out of the three years they’ve picked up the trash maybe five times on schedule, any other time it’s late, or missed. …
I would give them 0 stars if I could. I am having to call almost every week because trash and/or recycle is missed. I’m just trying to finish what I’ve already paid for and will be switching companies. Absolutely the worst service I have ever received and that goes for their customer service as well.
Do NOT get this trash service!! It’s the absolute worst! If you want your trash and recycling not to be picked up for 4 weeks then this is your company! Oh and if you want horrible customer service then this is the trash service for you!! …
THIEVES. FRAUDULENT CHARGES. WORST trash company EVER. They picked up our trash once every two weeks on average (sometimes longer) and the recycling once a month IF THAT. They still charge you full price when they have NOT provided any …
We had never had pickup service before and moved into a new community – where everyone had Republic. Started OK, took a awhile to get the buckets worked out – then after a few wks… they just picked them up one day saying they had a order …
This company is the WORST. They’ve missed my trash pick ups twice and when I try to call to speak to someone about it NO ONE PICKS UP THE PHONE. it’s extremely aggravating paying for a necessity and it not getting done. I have called all the numbers. nothing. Maybe someone will finally reply on here.
I have attempted to use republic trash services in walton county and now in winder barrow county. Each week when the regularly scheduled pickup is, i have my cans by the road. They sit there for weeks at a time full while i watch your …
Worst trash company in Atlanta- why can’t I give zero stars? Going to take this up with Gwinnett county. Called in an over sized pickup up 2 weeks ago, they didn’t pick it up on Friday like they said. Called Monday morning and they …
We have been customers for over 10 years, lately we have had repeated missed pick ups, similar to other reviews, we call and are promised our trash will get picked up but are only being lied to. It’s time to find a reliable trustworthy company.
I just cancelled this company because I have finally had enough. I was with republic services for 1 year & intially it wasn’t a problem. As time progressed with this company, I got automated calls advising that they would be picking up …
It wasn’t uncommon for them to miss one of two recycle pick ups during the last six months but things have turned for the worst. Now they aren’t even picking up the trash either! I fear this company is going out of business and they own the …
This is the worst company I have ever dealt with. We went two months without our recycling being picked up. One week we went two weeks with out our trash being picked up. Some times I would call every day and all kind of promises were made …
If i could give this Company Republic less than one star i would . This is absolutely the worst service I have ever dealt with.
My husband set up new service with this co .they took $75 out of our account …
Miss my trash pick up on Friday. Called in on Monday and they said they’ll guaranteed Tuesday. Wednesday comes a long trash is still not pick up and they’re saying they don’t have any record of me calling or being recorded but they have a …
This has been the absolute worst experience dealing with any company I have ever had in my life. Going back to the summer of 2018, my trash has been picked up maybe half of the time. I have probably reported over 100 missed pickups over …
Absolutely the worst. No service. They say they will come and never do. I’ve had their service for only 6 weeks. Trash has been picked up 4 times. Recycling picked up only once. Our pickup day is Friday, they came last Saturday. Saw my …
I have never had trash service so I was pretty excited to finally get some. I have always had a truck and could take my trash to the compactor site with no issues. I just traded my truck for a small car and do not want to put smelly trash …
New customer, after having issues with Red Oak for their customer service skills i dropped them and switched to Republic… what a mistake that was. Have only had service for 3 weeks and have only been picked up once in those 3 weeks and …
It has been 2 and a half weeks that I’ve ordered a recycling bin from this company and paid a delivery fee of 50 something dollars. I’ve called in multiple times and guess what still no bin. This company is horrible. Not professional at …
Karen Jackson is responsive and takes care of any issues we have. We’ve used this company for 3+ years and had little issues. When we have an issue, Karen takes care of it for us almost immediately. By far the least expensive in the area.
Guy Meade is the best rep we have ever dealt with! We would refer Republic Services in a second ***especially if its North of the perimeter*** because of all the hard work he puts in. He genuinely cares about his customers!
They honestly deserve 0 stars. I would highly recommend staying away from Republic services as your trash and recycling service. Multiple missed pick ups. They haven’t picked up my recycling on time once this calendar year. You call and …
If I could give them 0 stars I would. I had moved into a house and requested there service. They brought the container out to me a week later. Than didn’t pick up my trash, and when I called to complain and set up a new date for them to …
I called to transfer my service to my new home, which is in the same county as previous residence approximately 12miles away. The first customer service rep had me on the phone for about an hour only to keep apologizing for technical issues …
DO NOT USE REPUBLIC SERVICES EVER. They are the worst company this world has to offer. They have missed my pick ups over 50% of the time. They also took a month and a half to deliver to my cans, billed me too much money, weren’t upfront …
ZERO stars. I cancelled services due to horrible consistency and increased rates over a two year period. They failed to pick up our trash and recycling many times. No one I spoke with was remotely concerned and could care less they were …
Republic services is charging a $35 service fee even though I paid my bill they still want me to pay to restart I paid it before spending service was due now you want to charge me $35 when my service should have never been suspended? I pay …
I’ve never dealt with a sorrier excuse of a company before. Not only are the employees lazy and leave things in the road, but they pick and choose which weeks to pick up your trash even if it’s already been paid for. They also have a habit …
NEVER USE THIS ATROCITY OF A SO CALLED “BUSINESS” !!!!!! STAY AWAY AND USE WHITE OAK!
We canceled our regular trash service for our hom in SEPTEMBER and requested our …
For 3 years, I have tried with resistance to leave a negative review for this company, but I feel I must.
On many many occasions, they missed to pickup my garbage. And I will have to …
Canceled my service and asked for a Manager at the Winder location to call. No one did. I specifically told the representative I was speaking to to NOT trespass on my property to pick up the cans. They did so anyways. …
Well if you don’t want your trash picked up every other week, than this is your company. Trash is supposed to be picked up on Friday, this week like many others, it’s Tuesday and it’s still sitting by the road. Called yesterday morning and …
Would like to recognize Hope Forrest for her continued high level of service. Not once has she been unresponsive to each of my requests. Most times I have to leave her a voice mail which is fine but she follows through 100%. In today’s society its hard to find good help. Republic has a STAR with Hope Forrest. Thanks, Hope!
I’m calling tomorrow to end service with this awful company. Some scheduled days they just don’t show up. When you call and ask them to come get your recycling they will reschedule but the woman on the phone clarified that it isn’t …
We have a business account with them. They pick up twice a week. If they have a delay, they let us know, and get it the next day. If they don’t get it picked up, for whatever reason, my representative, Karen is amazing and gets it done with 1 phone call.
Honestly, they do not deserve a 1 star! I have never dealt with a company like this one. My dad has had so many issues with this company and him being older I finally had to step in. Since January of 2019 he has been lucky to have his trash …
I wish zero stars were an option. We had Republic for probably 6 years or so, and somehow the price went up every quarter while our actual trash/recycling pickup happened less and less frequently. They are the WORST. For the past year or …
The reason I give 5 stars not to the Republic Services. it’s for Karen Jackson Associate Account Manager, she helped me out with all the trouble that others can’t help or can’t even return phone call. All I got say is this company so lucky to have Mrs. Jackson.
Moved to an apartment so I no longer needed a trash can for my yard. I have contacted them twice because they were supposed to pick up my trash cans as my service has been cancelled and this has been the 3rd week in a row they said they …
In June of this year Republic only picked up my garbage twice. I paid for four pickups and only received two. The last four weeks they have not picked up my garbage on Thursday but two days later on Saturday. This week , they have not …
Negative 10 Star review here. Republic missed four scheduled weeks of pick up and three called in missed emergency pick ups. I got the run around on why they didn’t pick up during six different recorded phone calls. Wait time ranged from 15 …
They are the worst company to deal with. They have hit me multiple times for lates fees when they messed up the rate to begin with. They keep saying they will fix the issue just pay up. I have paid the extorted priced several times now and …
If I could give them 0 stars I would. We signed up with new service for them and scheduled our trash can delivery. After a month of calling them almost daily because they never delivered our trash cans, we finally cancelled and went with …
What a waste of a company. They never stated the fee for can drop off which they charged me 90.00 for. My last company who I am switching back too is 20.00 for both cans. My Bill was 35.00 for the month and I was paying less than 50.00 …
Worst company I have ever had to deal with. Every 2 weeks they refuse to pick up my recycling on the scheduled day. And every 2 weeks I have to call customer service and report my missed pickup. Every time customer service says they will …
Begin story. Multiple missed cycles for trash and recycling. No apologies, only excuses and no temp refunds of any kind. Randomly took my trash can while still paying for service. Called to get another. Was told it would be a few days. …
This company deserves 0 Stars! They don’t respect or appreciate their paying customers. Trash and/or recycling pick-ups get missed almost on a weekly basis. Their customer service reps need to be educated on their job roles and explained …
Worst experience ever!! Was with them for a years before when it was Robertson and it was great back then. My service was canceled a month ago and i still have yet to this day to have my cans removed.. my neighbor cancel service also but her cans got picked up before mines and she is right across the street literally.. just a shame
Miss pick ups all the time and even after you report the missed pick up they still don’t come! Truly a scam expect them to get your trash every other week then customer service doesn’t care told me they would credit my account and never …
Charles always responds to our needs in a timely and professional manner. If it’s not getting done, he makes it happen. He communicates when changes are made to the schedule and make accommodations when needed. We are pleased with their services.
Kellen Banks is a 5 star employee – provided our business 247Security with an excellent customer experience – Was calm, patient and actively listened to understand our business needs while understanding our budgetary requirements. Amazing service!
Republic missed 8 weeks worth of recycling pickups in a row. I called 3 times to report a missed pickup, and every time the recovery pickup was also missed. They finally picked it up a day after scheduled service, and I found out from the …
This company is TRASH I would give them zero stars if it was an option. I started my service 2 months ago for trash and recycling weekly. I have been picked up 2X total, which were both late. The 2 times they picked up I received a text …
I’ve been a customer for three weeks. Thus far it has been a horrible experience. The first week, they did not deliver our recycling bin. They did deliver it the second week, but not in time for recycling pick up. However, also on week …
This is the worst waste management service I have ever encountered. Waste and recycling is never on time. Recycling service, in particular, is horrendous. …
They have definetely stepped up since originally writing a review, so I deleted the old 1 – star and had to post an update. The garbage and recycling has gotten a lot better about communications and on-time pickups. They always call and …
ROBERTSON SANITATION is absolutely horrible. I requested a bulk item to be picked up last Tuesday. They told me to put it outside last week and they still have not picked it up. I have called everyday since last Wednesday and they always …
I’m writing this review for my customer service representative Kellen from the north Atlanta region. I was getting ready to leave Republic services because of the quality of service they had dropped too. Kellen reached out and took over. Kellen communication and follow through is the reason I’m writing this review
As of right now I’m actively looking for a new trash company. In the past month my cans have been emptied one week out of four. I have spent about 15 minutes each day for the past 5 days trying to get somebody to come out and empty my …
I have had the absolute pleasure of working with Guy Meade while at my present and previous construction companies and i’ve never had a more responsive, caring, fantastic rep to deal with! He routinely helps me with issues on our job sites …
We used this company for a few years. By far the worst and most unprofessional company to deal with. We went for 3 weeks with no pickup and was still charged for service that were NOT provided. When I called to schedule a miss appointment …
Avoid if possible! We waited for over a month and never received a garbage container. Received many false promises over multiple phone calls. Customer service representatives were nice, but didn’t do anything to help. Not sure why 3 …
We have been a customer of this company for past year and half. We have had our own share of issues with them but we did come across a manger in this company who has turned everything around for us. Talking about a breath of fresh air, she …
We were very pleased with Kellen and the services she gave us regarding our accounts. She was able to explain in detail all of our charges and break down for us what services we were receiving. Republic services should be awarding her with …
We use Republic for our 30 yard compactor trash removal and cardboard and comingled recycling as well as landscape waste. It’s been a tough couple years for all and they have kept pace and been in constant contact to keep our services up to date and pre communicated temporary issues. Great reps and customer service!
Hope F. was so amazing. Beyond helpful, and went above and beyond to get my questions answered. Really appreciated that she didn’t pass me along, she jumped right in and help my team and I ensure we have your account setup properly. Would recommend them for all trash/recycling needs.
We had such a pleasant experience with Republic services. Ruchi was especially helpful and guided us throughout the trash container setup process. She even checked back on us afterward to make sure everything was set to go. We would definitely recommend Republic service to people 🙂
Since our turnover from Santek to Republic it has been a very rocky road.
A lot of no communication, until yesterday and today.
I talked to a service fellow yesterday, I think his name was David. He was very …
As a Commercial Property Manager, I have worked with Charles Dailey at Republic Services for quite some time regarding dumpster services for 2 of our commercial shopping centers. Charles has always been responsive to our dumpster issues in …
Very pleased with the amount of customer service we have already received from this company. Leigh and Karen have been amazing to work with and have provided us with immediate resolution to our needs. Thank you for your hard work.
This company used to be pretty good. But over the past few months, they’ve really gone downhill. For the third week in a row, my neighborhood’s trash pickup is at least 3 days late. We were told that our cans would be emptied on Monday …
This review is for my customer service person, Hope… it is disappointing that I see so many negative reviews on this Website but, I have to say, any shortfalls in pick-up failures/delays are not the fault of the customer service person. …
I was denied services from all surrounding companies because of my driveway situation . I contacted republic and Kellen got the job done. The customer service was perfect and she had my container at my business the next week. Since then …
We’ve been a loyal customer for 10 years. The first few years the company was on point collecting trash and recycle every week like they are suppose to. A few years later, I’m not sure what’s going. The past few months there’s been delay on …
My trash has been picked up ONLY 1 TIME in 3 WEEKS! Trash is piling up!!!!! Just go a bill for $200 after I pay a $50 deposit. I was quoted much less over the phone call that was RECORDED! Not happy at all. Going with another person. Who knows how to operate a business.
I called in regarding the sudden increase in my bill and was told it had nothing to do with gas prices however it says plainly on the bill fuel recovery charge. Then was transferred from billing to sales and sales to existing customer line …
I want to shout out to Ms.Cristine M she is the best i emailed about exchange for the new recycling bin and trash bin and i got it without no issues she put it in my requested and etc i thank her for it…..Every Monday the services is awesome im very please by it……Thank u again……
terrible service
Great place to work!!!!!
Good I like this aplication
They suck
Worst sanitation company ever.
They keep missing pick ups!
Worse customer Service ever
Use a smaller local company. These guys are crooks.
Terrible company terrible service….wish there was a zero star.
Best trash service ,compare to all the others in the area
Dealing with Republic Services has been an absolute nightmare.
Constant missed pick ups, no customer service.
Terrible services. No body you can talk to if you have issues. NO MORE REPUBLIC!!!!!!!!!!!
The commercial container delivery drivers are the best.
Stopped in from Nashville to GA to give my teammates a hand
Like all the other reviews this company is horrible. Please go somewhere else all these reviews are correct
They don’t even deserve a one star. Worst company ever!!!!!
If I could rate 0 stars, I would. Terrible trash service. Terrible customer service. Done. Getting another company.
Worst company I ever dealt with also. Cistomer service was so rude over the phone.
Sadly, they often skip weeks. You can call, they say that they are coming, but they don’t.
$50 for a truck bed load of household trash. Absolutely friggin ridiculous.
Never on time its like pulling teeth to get them to get my trash.
Awful, terrible, horrible experience. Absolutely no customer service at all. If I could choose another service, I would!!!
We have a good experience with Kellen.
Violations needs to be managed immediately for safety of area, community and residents
Rate has went from 60 to over 300 per month, they say in part because the lid is open 🙁
I want a refund for all those time you guys didn’t pick up my trash!!!!!!! This is the 3rd week
Absolute worst company! Horrible service. Awful phone customer service. This is by far the worst experience I’ve had with any company.
The best service we’ve ever had and excellent communication!
Trash companies are supposed to pick up trash (and recycling). This company seems to have totally given up on that idea.
I would not recommend them to no one they are bad. My trash has not been picked up.
Would like to have a list of what can be recycled posted on line. Our sanitation drivers have been excellent!!
Been with them 2 years. Haven’t had a problem yet…
Thank you for good service.
Worst customer service ever. They MIGHT pick up trash 2 times a month. Terrible company
Continue to delay and not pickup the recycle bin. Worst service ever. I’m moving my business.
Had them since 2017. As of late unpredictable service and delays. Nothing I can do about it but take it.
Their service is unpredictable, cost is far above competition, and responsiveness of customer service is commiserate.
Bad experience with this Company, they charge to pick up the containers if you cancel the service, about $30.00 per piece!
They always miss my pickup and I call complain and still don’t do nothing about it. Worse company ever!!!
I wish I could give them negative stars. They never pick up on time and they’re the most expensive. Save yourself the trouble and use someone else.
Terribly unreliable. Haven’t picked up our trash for 3 weeks. Dont waste your time or money with them.
They pick up recycling when they feel like it. Several weeks will go by and they just won’t take anyone’s in the neighborhood.
It’s been two weeks and they haven’t came to pick up my trash they have a bad service
You name it I have had it! I would love to know why it is so hard for these guys to put my can back on the grass where they pick it up from? No they leave the can in the street to cause an accident.
The only guaranteed thing about Republic, is that they will never fail to let you down!
NEVER USE REPUBLIC TRASH SERVICE!!!!! IM 3 SAYS OVER DUE AND 6 PHONE CALLS LATER MY TRSH IS STILL AT THE ROAD, FULL AND WAITING FOR PICK UP. SERIOUSLY!!!! FIND ANYONE OTHER THAN REPUBLIC TRASH SERVICE WHERE “SERVICE” IS OPTIONAL!!!!
Ok with trash, never picks up recycling. Claims to schedule missed pickups, but those never happen either.
They always drive by and never pick up at our house. Yet we still get charged? They also manage to spill trash all over our yard
Its been 2 weeks since my trash and my neighbors trash has been picked up and I’ve called and still nothing well we’ve had enough and we’ll be dropping it off at your door step in a couple of hours.
Awesome service, had some difficulties with service and billing but Hope professional solved it all for me.
Worst service!!! Continues to not pick up my trash on time.. now they rase the price? I’m done with this company!!!!
Lack service! My trash still half way full and have been picked again as they promised but waited another week! Trying to find a competitor asap! Never again!
Horrible service Constantly miss picking up recycling I’ve called 4 days in a row and they have still not picked up recycling.
I have not received a pick up in a month even after them promising they would “ be there tomorrow. “. What a joke of a company.
Worst company ever to deal with. I have waited since Nov 2018 for a supervisor to call me back and still waiting Cancelled my service and went with a new company. I dont mind paying more knowing Ill be treated better.
Wish there was an option for zero. They tried to charge us a $10 “late fee” for a bill that they received 3 days prior to the posted due date. The trash was typically picked up on time, but the customer service is utterly abysmal. Use someone else.
Great experience working with Karen Jackson and Republic Services.
Pick up is suppose to be on Wednesday…it is Friday…they promised someone would be out yesterday…this is the second time and last time this will happen good bye and good riddance.
I’ve been having problems with Republic since moving. They have failed twice to collect my garbage even after seeing 2 trucks in the neighborhood. What is going on?!!!
Worst company EVER. No managers available to speak with. I haven’t had service in over a month and I’ve PAID for services. Not one person I spoke with could tell me why but each person said they would take care of it…..NOT! I still don’t have trash services A MONTH LATER!!!!!
Haven’t pick up trash in 2 weeks and when I call to tell them all they said was you should have reported it and would not give a refund.
Been with them over a month, paid up front and already have not picked up our trash twice now.
Worst ever! Promise, but never deliver. Does no good to talk with supervisors or higher ups because nothing ever improves! Don’t waste your time or money.
Some lady named Mickey claims she owns the place. 🤣 The reviews speak for itself to. Insect. …
00 stars. People working the phones are nice. I don’t blame them, but service is almost nonexistent. Pretty much ditto on what all the other reviews have said.
Guy Meade was the best customer service rep I have ever had the pleasure to deal with. Thank you!
Worst trash Service in Georgia they don’t even come and get your trash on your schedule trash day I have called them 3 times to come get it they tell me the same thing everytime that someone will be out there to get it but they never show. Will be going to Waste Management services.
There’s times they don’t alway pick up the trash or recycling. Some weeks my recycling and trash can is full for while after the day they were supposed to pick them up. There not very reliable.
They are the worse, the worse l, did I say the worse? The worst trash company in the universe. They don’t go by there word. They tell you they were going to come pick up the trash when they missed it and they never returned back. Cancelling my service. THEY SUCK!!!!
Called twice & emailed corporate after they failed to pick up my entire neighborhood’s trash & recycling on Thursday as scheduled. Was told they’d be out today (Friday). Got home to find my recycling STILL HERE FOR THE SECOND WEEK IN A ROW. …
I scheduled 5 days ahead to pick up a sofa never picked it up had to call them can I give me a reason why I was never picked up had to reschedule said they couldn’t pick it up till Friday we will see if they pick it up on Friday if not I …
Kellen helped me out for my billing issues that were going for so long. She managed it so professionally.
Bad service! They charge too much plus $62 cancellation fee just to pick up the containers. They careless about customers service. BAD EXPERIENCE EVER. I DO NOT RECOMMEND THIS SERVICE AT ALL!
They miss my house quite frequently. I call and they’ll tell me that someone will be out and they don’t show. it takes me to call them two to three times before I will finally get my trash picked up
Look at other reviews regarding poor customer service, no pickup of recycles for a month now, repeated calls to no avail……and, you have the basis for my one-star review. At some point, I would think the county should step in.
Useless customer service. They have no clue what’s going on. Missed service several times. Waiting over two years for a new recycling bin. Nightmare company.
They havent picked up my recyclables container in over a month. I call them and they say someone will be out today. I get home and its still sitting in the same spot filled with trash. Worst trash service wver
Going on 3 weeks here in Grayson (Gwinnett) and no pick up I’ve a piece of paperwork! Disgusting people!
I say Gwinnett because we pay the county for our garbage service and they tell us who it will be. Bad choice.
I have used and worked with Republic Services for 5 years now and they have always gone over and above in their services and customer service.
I after 20 yrs of service, they have discontinued my service for non payment. They then added $35 reconnect fee. No thank you. They either miss our pickup or dont come at all, for entire subdivision
It’s beyond me how they are still in business. Have been with them for one year and can count on one hand the number of times they’ve actually picked up on the designated day. Multiple calls a week to finally get it picked up.
Called to ask about services at their landfill, the rep that I was speaking to got very rude, very quickly and resorted to saying “your momma” repetitively before hanging up on me. …
This company is HORRIBLE!!!! We have NOT had service pickup in a month. We have our cans out the night before and still on service! This company is terrible and I would NOT recommend. Looking to change companies as I type this review!
Laura is absolutely one of the most sweetest employees there! I literally got off the phone with her thinking I was talking to a close friend! Hands down best customer services I’ve ever received!
Worst trash company i have ever dealt with. The failed to pick up our trash 3 weeks in a row and when i called i was treated with disrespect. Even after i cancelled my service i could not get them to pick up their cans. I would never recommend this company to anyone unless they enjoy headaches as a result of terrible service
We have had no problems but great service for over 10 years. We have great customer service with outstanding employees like Hope Forrester.
Thanks to Ruchi and Republicans Services we were able to get the compactor we needed and she made it easy for us. Thanks Ruchi!!
This is a scam. They don’t pick up on scheduled days, and they don’t come until the next week or two weeks when they miss, which is pretty much every other week. Stay far away. They pledge to give refunds and credits that never show up.
They’re terrible the past three months the service has been so sketchy . Our recyclables have not been picked up for a month, then were told the service had been diabled
Recycling pick up is totally unreliable. Customer service seems not to be able to help…I know that because I called for three months. I finally had to drive to the center in Winder and that worked for about 2 pickups.
Missed pick ups without any notification, still waiting on 3 weeks for a recycling Trash can. The customer service representatives are Super nice but the trash service is horrible.
This is the worst company there is for trash & recycling pickup. I’ve contacted them many, many times about not emptying the recycle bin, & yet it was not picked up again. It happens 3 out of 4 times a month. It’s pathetic that the city of …
It has been weeks since they have picked up the recycling and the trash hasn’t been picked up on time for months. I called and asked for a supervisor and was told that they can only do callbacks. I did this twice and no supervisor ever called me back
Very poor service. Several missed collections. After 3 years I was sick of missed pick ups and decided to cancel the service, ir took 3 calls, they didn’t come to pick up theirs trash cans but charged me to pick them up. I finally threw them in the back of my truck and took them back to the company.
Wish I could give ZERO stars! This company is the worst. They do not care about their customers at all!!! They fail to pick up trash week after week. The only thing consistent about this company is their failure to do the job they are paid to do. DO NOT GO WITH THEM (unless you like to pay for something that doesn’t get done).
Signed up for service before march at my brothers house. Its now mid april and I still dont have a trash bin. So I have to put bags in yard, looks a little trashy. What the hell is taking so long? When I was in athens they bought me a bin in a week…
Horrid, horriable, horrific service and customer service. Trash pickup is a joke and when you cancel ( even though it is the 5th time in past few months that they haven’t picked up the trash/ recycling) they charge you to cancel! I pay for service that is not provided and I get charged to cancel!
I have no idea how this company is still in business. Not only do they have horrible service, they don’t seem to care. Whomever is in charge needs to be fired because terrible customer service stops at the top and trickles down. Nobody …
This month they send a bill with an unannounced 19 percent increase.
They were already higher than their competitors in the neighborhood so we are switching providers. When we call to cancel service told there is a $30 charge to pick up THEIR container.
Worse sanitation company ever, but I have no choice to have them . Recycle people never come pick recycle up. About to dump recycle container just throw everything in the trash bin. They deserve not one star but millions zeros ⭐️
Awful company. They have missed a pickup everyday for a week, I call back everyday and they say we will pick it up tomorrow. The couches are still sitting in my yard. I can’t switch companies because it is the only one I can use in the …
If I could give them half a star I would. I had to push them to give me a refund for July and its only July 3rd…this even after I explained that we would have canceled sooner, but that they have been delinquent for 4 weeks to pick up our trash and recycling. UNACCEPTABLE!
If there was an option for no stars, that’s what I’d pick. After many years of being a customer that’s always on time with paying. Im glad your fired. Charging me to come pick up your container after I moved. Dirty.
Been a long time customer of Republic’s industrial services. They’ve been a reliable waste and recyclable handler with on-time pick up and good customer service reps
Used as a commercial vendor. Have great communication with point of contact. We all know that we could always improve, but we are satisfied.
Overall great costumer service helping us address logistical issues when it came to servicing 96 acre commercial construction site.
Cancelled service because they missed so many pick-ups, with no notification and no offer to come pickup what they missed. Cans were set out for pick up (as the requested when I cancelled) and guess what- they never came for those either.
Republic is a great company to do business with, their client relations person is very professional and I have worked with them for many years at our business, always on time and resolves any problems swiftly and efficiently
They haven’t collected trash for one month. I requested it five times through chats and phone calls. But, they did Not come up to now! I extremely feel frustrated. I am going to change the provider! They don’t deserve even one star.
They have missed my pick up for the past two weeks I have called everyday and they keep telling me they are escalating and they will come out the next day, well two weeks later nothing! They are not even picking up on their scheduled day!!!!! I hate I have to use them because of the county I live in
If it was possible to give no stars I would. I have had so many issues there isnt room to write it all. Most recent issue is them not picking up my recycling for 3 months. If you complain nothing happens. No one in customer service knows …
Attention Winder Barrow County residents!! Get somebody else……3 weeks in a row with no trash pick up. Terrible customer service…..they actually lie to your face….tell you it will get picked up tomorrow and then the next day and …
I’m forced to have this company thanks to Gwinnett County. To call this company “trash removal” would be overstating what they do, since they don’t actually pick up my trash. It’s a recurring problem, and I’m tired of it. Never had this …
they missed picking up trash at my business 3 weeks in a row and i have called numerous times, reported every week only to see the trash still there, no one in the company knows anything…i give up, i wasted too much time calling them with no resolution…sad, shame shame shame
No trash pick up for a week and no answers on when they plan to get the issues resolved. The call center is all we can contact. My whole community smells like a dump. Switching today to another pick up service.
Called numerous times to stop LOUD disruptive dumping of dumpsters at 3 am. Continues to be an issue!!
Same experience as all the other bad reviews, missed several pick up dates, called to cancel service, Said I would not be billed for the next quarter which they billed anyway. Now I am having to fight them for a refund, said a check would be mailed, still waiting on it. Wish I could give them 0 stars.
We moved into a house on August 1st. Trash day is Monday, with recycling picked up every other week. It is now August 22nd and the trash has not been picked up once. …
Do not count on them picking up your trash on the scheduled day. Your trash/recycling will sit in your front yard for at least 2-3 days past the pickup date. For 6 months I put up with this before I finally closed my account.
Republic Services Winder GA provides a negative quality of customer service. I cancelled my service on November 15 2017 because they were overbilling me. I talked with 4 individuals – some of them twice to get them to pick up their trash …
Very rarely do they pickup on the scheduled day. When they decided to go up on the rates and not pick up on time, I decided to cancel. Now they want to charge me to pick up my cans….Ha! No way…Do not recommend this “company”.
This company is far the WORST trash removal in the planet !! I missed a payment and when I looked online paid right away and now they want me to start another account and pay extra fees ! Unbelievable disgraceful!! …
Horrible service! Find anyone else. They don’t show up on the correct dates. They don’t show up when they reschedule. Wish I could give them 0 stars. If you want to cancel you might be stuck with their cans for 3 weeks. I have been. Half my neighborhood has cancelled. Join the movement cancel Republic!
Havent come to pick up our trash in 2 weeks. The entire neighborhoods trashcans are over flowing. Wont even come get their cans and threaten to sue if you say your not paying the bill until they do.
Republic Services is the lowest form of public sanitation in the area. Every week trash cans are left knocked over and in the street. Billing is a constant ongoing issue with zero customer service support. There are no account managers to …
I recently moved and have been waiting on a refund check for $53 over 4 months now. Every time I call I get the run around and no one seems to be able to help me. The associates say they will take care of it and they don’t do anything . I …
Guy was very friendly and got us a quick resolution when we had no success before. Thanks
Terrible service. My family has been a long time costumer but recently, as in the past few years, their services really just suck. They conseistently miss or don’t even pick up our trash. Granted occasionally we will forget to take the …
Republic Services for real? 3x in a month to have pick ups skipped or PARTIALLY skipped. Get it together. I am so tired of spending time on the phone with your support team every week for days. You don’t even send the rescheduled pickups …
This company has gone down hill. We have been customers for 10 years. They pick up when they want. I have always had recycle pick up. Now all of a sudden the computers show we have never had recycle pick up. So now they want to charge me …
TERRIBLE customer service!!! Do not show up when scheduled, billing is never correct. Don’t waste your time with this waste company
They only picked up part of our trash and left the rest. I called and spoke to a rep. Supposedly we were put on request for them to come back out to pick up the rest but they never did. I called again this morning and she said she would make a request but could not guarantee pick up. Your service sucks
No issues until I canceled service (price went up every year even though I paid year at a time). Charged me $33 for them to come get their own cans. Inexperienced customer service staff and their billing department was always confused by my questions. Potential to be a great company but obviously issues at the corporate level.
I would give them 0 stars if I could.
This is the absolute worst trash service I have ever had.
2 weeks ago they never came. Not just us, but the entire street and town. We …
I wish I could give them 0 star. Customer service is awful. Prices are way higher than competition. Worst part they won’t even tell you about those when signing up and just send an invoice and you won’t have any option but to pay. Not recommended at all.
Our company used this business for many years. Kellen was a great customer representative, she was quick to respond and very thorough.
My experiences have been great, I have an excellent service representative in Tasha Addison, she is always one cellphone call away, and very helpful.
My Republic rep (Tasha) is awesome! Always on the ball and very responsive ! The guys that run the trucks always get in and get back quick.
Carrie was very helpful in getting me clarification on my invoice. She was very knowledgeable and helpful. They do a great job !!
I wish there were negative ratings, because a zero is to high. They miss trash and recycling pick ups all the time. Calling is a waste of time. They don’t care about their customers at all. All they care about is money and ripping you …
Worst trash company don’t waste your time and money. Terrible customer service!!! I cancelled my service over two weeks ago , after using this company for 3 years we never received reliable on time service. Now getting the company to pick up the cans well thats another story on the 3rd phone call and the cans have yet to be picked up.
I’ve never been so disappointed. Yes they are the cheapest around but I see why. Most weeks our trash never gets picked up. Finally after calling every day for about 1-2 weeks it gets picked up… And then the next week it doesn’t. We …
Inconsistent service. Two weeks without recycling pickup and poor communication. No notice provided. No one has answers. I’m not sure anyone there knows anything.
Pickups are late every week. Completely missed pickups numerous times. When I call they promise to come tomorrow but never show up. Don’t waste your time and money with this company.
I got a text message saying that there’s been a change in the routes on 5/22/17 needless to say my trash has not been picked up in over a week. My can has been sitting at the road for over a week. I’ve called every day as to find out why my …
I would give zero stars if possible. Don’t waste your money. Missed pickups and when you call EVERY DAY after the scheduled pick up they say they will come the next day. Never show up and when you call again they mysteriously have no record …
Multiple times, including this week, they do not show up for pickup at all. My entire neighborhood has been ignored on multiple occasions and I have to call and leave repeated phone calls to get them to even entertain the idea of coming out …
Republic always does a great job! Guy Meade is the BEST at helping me when I do have an issue with something. Highly recommend!
This company is worse than the garbage it is supposed to pick up! Repeated missed pick ups and then when you call them they tell you that they will get it picked by a certain day of the week but still nothing happens. If you are …
Horrible customer service, would not establish new service at my address even though they were already servicing the previous resident.
Heed all of these reviews. I’ve had absolutely nightmare service from this company. Problem after problem. The last straw is that they did not pick up my recycling yesterday. I called the company and they told me that that route was …
Within one year of moving into a new house this company is the worst with trash. Never had such bad service. Example: a car hit one of our trash cans. We had to pay $30 for a new one and we had to pick up the mess. Put it back on the road …
Theyve missed multiple pickups. Cancelled service and missed their pickups of their cans. Can’t reach Management. Can’t get refund since they won’t pick up cans..company is a joke. Avoid at all cost. Switched to curbside and much better company. Republic will self destruct, stay away!!
Im just here to rave about our local trash guys!!! They are just simply amazing!!! Every Tuesday morning (n every other friday) when they come my daughter gets so excited. The guys always go above n beyond to make the 45sec they are at our stop the highlight of her day!! THANK YOU SO MUCH!!!
Idk why I should be paying $300 for two pickups…and just for all of it not to even be picked up
Awful!!! One star is too good for my experience after numerous calls for failed trash pickup and on going remarks that someone would come out to pick it up. No one ever came and this caused more trash buildup and more work! If I can’t get away with paying half my bill, then I don’t appreciate my trash getting half picked up!!
Terrible service. I signed up for the yard waste removal.
I was told they would come out each week to pick up, however any time I put the …
Save yourself the trouble and find a different trash service. When they are on time or actually running they are fine. However lately they have skipped routes or put route delays and never inform the customer. Then when you call in you are …
On automatic pay they charged late fee. Called customer service, was on the phone for 20mins before automatic asked if I wanted a call back. This isn’t the first time…I don’t know what setup they have for customer service but you can …
Stopped picking up my trash. Called in 3 consecutive weeks asking why and they told me there was a problem with a driver and that it would be picked up in a few days. After the 3rd week I canceled my service and told them I would not be paying for the service they stopped providing.
They missed first week of pickup, called and Tuesday, said they would pickup by the end of Day, then called Tuesday and they said we were schedule for Thursday, no show, called and they said Friday, no show, missed again second week, called …
Hard to speak with customer NO service. Wait time on the phone has been as long as 50 mins!!!! They do not adjust your invoice if you find a mistake UNLESS you can produce a REFERENCE number to prove you queried your account. ALWAYS get …
Republic has really went downhill. I would rate them a zero if possible. Like many others that have posted the trash and recycling collection is not consistent and I’m always calling about a missed pick up. So I decided to change companies …
Can’t believe this company still has customers! They constantly skip our pickup day and our street looks like a dump because we all leave it at the road because no one knows when they will come. No response when I email. Have now cancelled, …
Trash cans left in road, my personal recycling bin left in pieces. Was taking trash down to end of driveway and they were right next door and blew right past me!!!! They stop at neighbor across the street, my daughter yelled for them to …
For the past year this company has had big troubles keeping employees on the job and the customer has suffered. Just recently now 3 weeks of not being picked up on recyclables the company will not refund money that has been paid for the …
I talked to 2 of their representatives yesterday after missed trash pickup, and both told me that our trash would be picked up by 6PM today. IT WAS NOT. I sent an email through this website yesterday, and NO ONE RESPONDED. This is the 2nd …
Service in my area of Auburn, Ga. seems to be very good for the most part. Recyclables in the early morning and trash is now late afternoon. Containers are sometimes left in the driveway or even in the street but some homes on the main …
This is by far the worst experience I’ve had of any public service company. Several missed pickups including two this week. Regular scheduled pickup missed and rescheduled pickup missed. I’m not one to right reviews, but I saw this as a …
I’ve had this company for over 3 years and I tell you it’s by far the worst sanitation company on the face of the earth. Out of the three years they’ve picked up the trash maybe five times on schedule, any other time it’s late, or missed. …
I would give them 0 stars if I could. I am having to call almost every week because trash and/or recycle is missed. I’m just trying to finish what I’ve already paid for and will be switching companies. Absolutely the worst service I have ever received and that goes for their customer service as well.
Do NOT get this trash service!! It’s the absolute worst! If you want your trash and recycling not to be picked up for 4 weeks then this is your company! Oh and if you want horrible customer service then this is the trash service for you!! …
THIEVES. FRAUDULENT CHARGES. WORST trash company EVER. They picked up our trash once every two weeks on average (sometimes longer) and the recycling once a month IF THAT. They still charge you full price when they have NOT provided any …
We had never had pickup service before and moved into a new community – where everyone had Republic. Started OK, took a awhile to get the buckets worked out – then after a few wks… they just picked them up one day saying they had a order …
This company is the WORST. They’ve missed my trash pick ups twice and when I try to call to speak to someone about it NO ONE PICKS UP THE PHONE. it’s extremely aggravating paying for a necessity and it not getting done. I have called all the numbers. nothing. Maybe someone will finally reply on here.
I have attempted to use republic trash services in walton county and now in winder barrow county. Each week when the regularly scheduled pickup is, i have my cans by the road. They sit there for weeks at a time full while i watch your …
Worst trash company in Atlanta- why can’t I give zero stars? Going to take this up with Gwinnett county. Called in an over sized pickup up 2 weeks ago, they didn’t pick it up on Friday like they said. Called Monday morning and they …
We have been customers for over 10 years, lately we have had repeated missed pick ups, similar to other reviews, we call and are promised our trash will get picked up but are only being lied to. It’s time to find a reliable trustworthy company.
I just cancelled this company because I have finally had enough. I was with republic services for 1 year & intially it wasn’t a problem. As time progressed with this company, I got automated calls advising that they would be picking up …
It wasn’t uncommon for them to miss one of two recycle pick ups during the last six months but things have turned for the worst. Now they aren’t even picking up the trash either! I fear this company is going out of business and they own the …
This is the worst company I have ever dealt with. We went two months without our recycling being picked up. One week we went two weeks with out our trash being picked up. Some times I would call every day and all kind of promises were made …
If i could give this Company Republic less than one star i would . This is absolutely the worst service I have ever dealt with.
My husband set up new service with this co .they took $75 out of our account …
Miss my trash pick up on Friday. Called in on Monday and they said they’ll guaranteed Tuesday. Wednesday comes a long trash is still not pick up and they’re saying they don’t have any record of me calling or being recorded but they have a …
This has been the absolute worst experience dealing with any company I have ever had in my life. Going back to the summer of 2018, my trash has been picked up maybe half of the time. I have probably reported over 100 missed pickups over …
Absolutely the worst. No service. They say they will come and never do. I’ve had their service for only 6 weeks. Trash has been picked up 4 times. Recycling picked up only once. Our pickup day is Friday, they came last Saturday. Saw my …
I have never had trash service so I was pretty excited to finally get some. I have always had a truck and could take my trash to the compactor site with no issues. I just traded my truck for a small car and do not want to put smelly trash …
New customer, after having issues with Red Oak for their customer service skills i dropped them and switched to Republic… what a mistake that was. Have only had service for 3 weeks and have only been picked up once in those 3 weeks and …
It has been 2 and a half weeks that I’ve ordered a recycling bin from this company and paid a delivery fee of 50 something dollars. I’ve called in multiple times and guess what still no bin. This company is horrible. Not professional at …
Karen Jackson is responsive and takes care of any issues we have. We’ve used this company for 3+ years and had little issues. When we have an issue, Karen takes care of it for us almost immediately. By far the least expensive in the area.
Guy Meade is the best rep we have ever dealt with! We would refer Republic Services in a second ***especially if its North of the perimeter*** because of all the hard work he puts in. He genuinely cares about his customers!
They honestly deserve 0 stars. I would highly recommend staying away from Republic services as your trash and recycling service. Multiple missed pick ups. They haven’t picked up my recycling on time once this calendar year. You call and …
If I could give them 0 stars I would. I had moved into a house and requested there service. They brought the container out to me a week later. Than didn’t pick up my trash, and when I called to complain and set up a new date for them to …
I called to transfer my service to my new home, which is in the same county as previous residence approximately 12miles away. The first customer service rep had me on the phone for about an hour only to keep apologizing for technical issues …
DO NOT USE REPUBLIC SERVICES EVER. They are the worst company this world has to offer. They have missed my pick ups over 50% of the time. They also took a month and a half to deliver to my cans, billed me too much money, weren’t upfront …
ZERO stars. I cancelled services due to horrible consistency and increased rates over a two year period. They failed to pick up our trash and recycling many times. No one I spoke with was remotely concerned and could care less they were …
Republic services is charging a $35 service fee even though I paid my bill they still want me to pay to restart I paid it before spending service was due now you want to charge me $35 when my service should have never been suspended? I pay …
I’ve never dealt with a sorrier excuse of a company before. Not only are the employees lazy and leave things in the road, but they pick and choose which weeks to pick up your trash even if it’s already been paid for. They also have a habit …
NEVER USE THIS ATROCITY OF A SO CALLED “BUSINESS” !!!!!! STAY AWAY AND USE WHITE OAK!
We canceled our regular trash service for our hom in SEPTEMBER and requested our …
For 3 years, I have tried with resistance to leave a negative review for this company, but I feel I must.
On many many occasions, they missed to pickup my garbage. And I will have to …
Canceled my service and asked for a Manager at the Winder location to call. No one did. I specifically told the representative I was speaking to to NOT trespass on my property to pick up the cans. They did so anyways. …
Well if you don’t want your trash picked up every other week, than this is your company. Trash is supposed to be picked up on Friday, this week like many others, it’s Tuesday and it’s still sitting by the road. Called yesterday morning and …
Would like to recognize Hope Forrest for her continued high level of service. Not once has she been unresponsive to each of my requests. Most times I have to leave her a voice mail which is fine but she follows through 100%. In today’s society its hard to find good help. Republic has a STAR with Hope Forrest. Thanks, Hope!
I’m calling tomorrow to end service with this awful company. Some scheduled days they just don’t show up. When you call and ask them to come get your recycling they will reschedule but the woman on the phone clarified that it isn’t …
I don’t think they should be servicing customers at 6:30 am if their custom service line doesn’t open until 7:30 am.
We have a business account with them. They pick up twice a week. If they have a delay, they let us know, and get it the next day. If they don’t get it picked up, for whatever reason, my representative, Karen is amazing and gets it done with 1 phone call.
Honestly, they do not deserve a 1 star! I have never dealt with a company like this one. My dad has had so many issues with this company and him being older I finally had to step in. Since January of 2019 he has been lucky to have his trash …
I wish zero stars were an option. We had Republic for probably 6 years or so, and somehow the price went up every quarter while our actual trash/recycling pickup happened less and less frequently. They are the WORST. For the past year or …
The reason I give 5 stars not to the Republic Services. it’s for Karen Jackson Associate Account Manager, she helped me out with all the trouble that others can’t help or can’t even return phone call. All I got say is this company so lucky to have Mrs. Jackson.
Moved to an apartment so I no longer needed a trash can for my yard. I have contacted them twice because they were supposed to pick up my trash cans as my service has been cancelled and this has been the 3rd week in a row they said they …
In June of this year Republic only picked up my garbage twice. I paid for four pickups and only received two. The last four weeks they have not picked up my garbage on Thursday but two days later on Saturday. This week , they have not …
Negative 10 Star review here. Republic missed four scheduled weeks of pick up and three called in missed emergency pick ups. I got the run around on why they didn’t pick up during six different recorded phone calls. Wait time ranged from 15 …
Where do I start.
Failed pickups.
Long wait times on hold with no answering. …
They are the worst company to deal with. They have hit me multiple times for lates fees when they messed up the rate to begin with. They keep saying they will fix the issue just pay up. I have paid the extorted priced several times now and …
If I could give them 0 stars I would. We signed up with new service for them and scheduled our trash can delivery. After a month of calling them almost daily because they never delivered our trash cans, we finally cancelled and went with …
What a waste of a company. They never stated the fee for can drop off which they charged me 90.00 for. My last company who I am switching back too is 20.00 for both cans. My Bill was 35.00 for the month and I was paying less than 50.00 …
As others have mentioned they have so many issues to improve to run a business.
I didn’t get invoices and were charged late fees on automatic payment even after …
Worst company I have ever had to deal with. Every 2 weeks they refuse to pick up my recycling on the scheduled day. And every 2 weeks I have to call customer service and report my missed pickup. Every time customer service says they will …
Begin story. Multiple missed cycles for trash and recycling. No apologies, only excuses and no temp refunds of any kind. Randomly took my trash can while still paying for service. Called to get another. Was told it would be a few days. …
This company deserves 0 Stars! They don’t respect or appreciate their paying customers. Trash and/or recycling pick-ups get missed almost on a weekly basis. Their customer service reps need to be educated on their job roles and explained …
Worst experience ever!! Was with them for a years before when it was Robertson and it was great back then. My service was canceled a month ago and i still have yet to this day to have my cans removed.. my neighbor cancel service also but her cans got picked up before mines and she is right across the street literally.. just a shame
Miss pick ups all the time and even after you report the missed pick up they still don’t come! Truly a scam expect them to get your trash every other week then customer service doesn’t care told me they would credit my account and never …
Charles always responds to our needs in a timely and professional manner. If it’s not getting done, he makes it happen. He communicates when changes are made to the schedule and make accommodations when needed. We are pleased with their services.
Kellen Banks is a 5 star employee – provided our business 247Security with an excellent customer experience – Was calm, patient and actively listened to understand our business needs while understanding our budgetary requirements. Amazing service!
Republic missed 8 weeks worth of recycling pickups in a row. I called 3 times to report a missed pickup, and every time the recovery pickup was also missed. They finally picked it up a day after scheduled service, and I found out from the …
This company is TRASH I would give them zero stars if it was an option. I started my service 2 months ago for trash and recycling weekly. I have been picked up 2X total, which were both late. The 2 times they picked up I received a text …
I’ve been a customer for three weeks. Thus far it has been a horrible experience. The first week, they did not deliver our recycling bin. They did deliver it the second week, but not in time for recycling pick up. However, also on week …
This is the worst waste management service I have ever encountered. Waste and recycling is never on time. Recycling service, in particular, is horrendous. …
They have definetely stepped up since originally writing a review, so I deleted the old 1 – star and had to post an update. The garbage and recycling has gotten a lot better about communications and on-time pickups. They always call and …
ROBERTSON SANITATION is absolutely horrible. I requested a bulk item to be picked up last Tuesday. They told me to put it outside last week and they still have not picked it up. I have called everyday since last Wednesday and they always …
I’m writing this review for my customer service representative Kellen from the north Atlanta region. I was getting ready to leave Republic services because of the quality of service they had dropped too. Kellen reached out and took over. Kellen communication and follow through is the reason I’m writing this review
As of right now I’m actively looking for a new trash company. In the past month my cans have been emptied one week out of four. I have spent about 15 minutes each day for the past 5 days trying to get somebody to come out and empty my …
I have had the absolute pleasure of working with Guy Meade while at my present and previous construction companies and i’ve never had a more responsive, caring, fantastic rep to deal with! He routinely helps me with issues on our job sites …
We used this company for a few years. By far the worst and most unprofessional company to deal with. We went for 3 weeks with no pickup and was still charged for service that were NOT provided. When I called to schedule a miss appointment …
Avoid if possible! We waited for over a month and never received a garbage container. Received many false promises over multiple phone calls. Customer service representatives were nice, but didn’t do anything to help. Not sure why 3 …
We have been a customer of this company for past year and half. We have had our own share of issues with them but we did come across a manger in this company who has turned everything around for us. Talking about a breath of fresh air, she …
We were very pleased with Kellen and the services she gave us regarding our accounts. She was able to explain in detail all of our charges and break down for us what services we were receiving. Republic services should be awarding her with …
We use Republic for our 30 yard compactor trash removal and cardboard and comingled recycling as well as landscape waste. It’s been a tough couple years for all and they have kept pace and been in constant contact to keep our services up to date and pre communicated temporary issues. Great reps and customer service!
Hope F. was so amazing. Beyond helpful, and went above and beyond to get my questions answered. Really appreciated that she didn’t pass me along, she jumped right in and help my team and I ensure we have your account setup properly. Would recommend them for all trash/recycling needs.
We had such a pleasant experience with Republic services. Ruchi was especially helpful and guided us throughout the trash container setup process. She even checked back on us afterward to make sure everything was set to go. We would definitely recommend Republic service to people 🙂
Since our turnover from Santek to Republic it has been a very rocky road.
A lot of no communication, until yesterday and today.
I talked to a service fellow yesterday, I think his name was David. He was very …
As a Commercial Property Manager, I have worked with Charles Dailey at Republic Services for quite some time regarding dumpster services for 2 of our commercial shopping centers. Charles has always been responsive to our dumpster issues in …
Very pleased with the amount of customer service we have already received from this company. Leigh and Karen have been amazing to work with and have provided us with immediate resolution to our needs. Thank you for your hard work.
This company used to be pretty good. But over the past few months, they’ve really gone downhill. For the third week in a row, my neighborhood’s trash pickup is at least 3 days late. We were told that our cans would be emptied on Monday …
This review is for my customer service person, Hope… it is disappointing that I see so many negative reviews on this Website but, I have to say, any shortfalls in pick-up failures/delays are not the fault of the customer service person. …
I was denied services from all surrounding companies because of my driveway situation . I contacted republic and Kellen got the job done. The customer service was perfect and she had my container at my business the next week. Since then …
We’ve been a loyal customer for 10 years. The first few years the company was on point collecting trash and recycle every week like they are suppose to. A few years later, I’m not sure what’s going. The past few months there’s been delay on …
My trash has been picked up ONLY 1 TIME in 3 WEEKS! Trash is piling up!!!!! Just go a bill for $200 after I pay a $50 deposit. I was quoted much less over the phone call that was RECORDED! Not happy at all. Going with another person. Who knows how to operate a business.
I called in regarding the sudden increase in my bill and was told it had nothing to do with gas prices however it says plainly on the bill fuel recovery charge. Then was transferred from billing to sales and sales to existing customer line …
I want to shout out to Ms.Cristine M she is the best i emailed about exchange for the new recycling bin and trash bin and i got it without no issues she put it in my requested and etc i thank her for it…..Every Monday the services is awesome im very please by it……Thank u again……