United Auto Insurance is a leader in the Chicago metropolitan area offering auto insurance solutions at affordable rates. Call 773-202-5000 for a … See more
My experience with Joyce and other employees were terrific… great customer service skills😍pleasant .kind and helpful… I feel that we made a great insurance choice.. I would definitely recommend alll friends and family members and ect…. thanks United auto insurance 😍😍😍 …
I have been a customer of United Auto Insurance for almost a decade and I was in a hit and run accident…I called the towing company on the card and they picked up my car, since my car was not drive-able this was on 8/09/2017. Today …
This company is a straight joke, people don’t know what they are doing AT ALL. In 2 days I called 3 times, spoke with 3 different employees/supervisors and they all told me 3 different things. This is my first time and most importantly LAST time with them, after October NEVER AGAIN!. I gave you 1 star because I can’t select ZERO!
I’ve been insured with them for almost 4 years. Their cost is less than most insurance companies, but they don’t cover as much and towing is pretty much an out of pocket expense
I was helped by Daisy and she knew her stuff. She explained everything so perfect and even found me a cheaper rate then I found on the WEB. I recommend UAI. They are fast, easy and inexpensive. Thanks you!!
Got UAI for my son- fantastic customer service; ease of use; great reminders on upcoming payments due in order to not let the insurance lapse- a 16 yo needs all the reminders he can get 😉
Cheap and great. My husband’s driving record always caused our insurance to be through the roof, and what they charge me is beyond affordable and fair.
Felicia was very helpful..Explained the details of my policy in full..quote was much cheaper than i expected, a very pleasant experice. Highly recommend!
I had progressive insurance at 86.00 a month. Living on a limited income i checked out United Auto Insurance and got a quote of 53.00 per month! Saves me money and I am covered!!! Awesome.
Very patient and understanding. Was my first time buying auto insurance and I was really aided. I was stressed out at first but she made it easier for me to understand what I needed to have. Very glad I came to them.
I am very pleased with United auto insurance their price and their coverage is exactly what I needed. The customer service rep was very nice she took her time to explain things to me and got me a quick fast quote . Thank you united auto insurance !!!
Click, Quote, Print. This was the first time it was actually that easy to get insurance and when i called, Garcia actually made it a very pleasant to purchase and they had the best rate for me. Absolutely Amazing
Called UAI to get a quotation and was on the phone for more than 15mins. The lady I spoke to wouldn’t even listen, she just transferred me to another extension.
Awesome and smooth service!!! Very affordable rates compared to other companies in the city. Olivia helped me out, she was very helpful and professional. I highly recommend UAI!!!
Have been a customer for long time and I’m very happy with the service. I need another insurance for my father in law and Felicia she take care of me and she was friendly.
Worse company insurance ever. I been with worldwide insurance company but this local one is ridiculous, canceled my insurance the same day they were supposed to take it from my bank account, they promised me that i will get a refund for …
Denise was so incredibly helpful. I called multiple times with numerous questions and she answered everything with patience. I wish more people who work in customer service would be like her.
Felicia was excellent on helping me find the policy that I needed. All around great customer service and would recommend her to anyone and to United Auto Insurance!
I am not a customer of UAI, but I totally disagree with their commercial with the dude on the couch getting a pizza. He doesn’t TIP THE DELIVERY PERSON!
Always rude to the customer!! You are a representative you should have nice with the customer. Always yelling on me and every single time when I call. You should go to see a doctor mental health before become to work!
Great customer service and the great knowledge on the different options for my coverage. Joyce was the rep that I spoke with and she was a great help! Defiantly will recommend this company to others!
Cheap insurance at minimum coverage, haven’t had to file a claim yet so I guess I’m glad that I have insurance now. Also the reps on the phone are really nice and are really helpful
Felicia was very great help.. straight to the point on getting me what I asked for and needed with great precision. Didn’t try to pressure me into making unnecessary purchase. Good work.!
Over priced, i am currently a progressive customer. I was trying to change to UAI due to their advertising about savings. But in reality they quoted almost $1000 above my current rate for 6 months plan, very bad company.
I used their drive tru to make a payment today. On top of taking forever to process my payment the lady who gave me my receipt seemed like she was having a bad day. She just put my receipt in the tray and just stood there. I told her thank you! 🥴 …
The experience that happened with Felicia was above and beyond. The best customer service I’ve had in a long time. Thank you so much for your help and guidance!
I was very pleased with my interaction with United Auto Insurance today. The representative, Denise was very pleasant and well informed of my insurance needs.
Thanks,
Domini J.
I called about 7 or 8 different places, United was the cheapest, that may or may not be a good thing. In the 10 years of driving I’ve never gotten any value out of it, because I’m a good driver. So I just need it to be legal. Neena was very sweet, quick, and it was very easy to sign up and pay.
We got a preliminary quote online and when we received a call back Felicia was able to give us an even lower quote. She even followed up a few times as needed for information I didn’t habe on hand.
Very quick and straight to the point with what I needed. I talked to a young lady named Sue and she was prompt and made the process painless. Got my proof of insurance within a minute of ending our conversation.
Denise was very helpful in getting me insured over the phone. She answered all my questions and made the process a breeze. Very satisfied with their quality of customer service
I love their great customer service. I also love how you get free roadside assistance included with each policy. That’s what sold me….and their annual coverage rates are awesome.
I’ve been insured with UAI for over 10 years. Never had to use their insurance until an unisured motorist hit me. Worst experience with UAI and the insurance broker they assign to me (American Alliance) in my life. You guys provide the worst service ever and I’m glad I canceled my policy with you. Good-bye!!!!
Felecia was very friendly and helpful. The best insurance quote I received and easiest to get as well. Was a pleasure doing business with them. Highly reccomend
No referral bonus and no good customer service sounds like a shark pool no deals my last interaction with the work at home agents was terrible no product knowledge so not very informative then was to steal by claiming you have to pay for non coverage before they can cover you 😉 …
Denise was very friendly and confident that I can get a better price than was I quoted..and she did get me the best price. Very satisfied with my experience and will continue with my coverage through UAI.
They might be cheap but they are not helpful when an actual accident happens. I was recently in an accident where the other driver was deemed at fault by the police and it has been a horror story getting my car repaired and returned. United …
Good fast service for basic auto insurance, never had a claim so I can’t speak for that, but if you have an older car and need basic coverage this place is good and cheap. Got coverage over the phone.
The representative was polite, answered my questions promptly and explained the policy does and cannot do, clearly and professionally! Great insurance quotes and will continue to be a valuable customer. Thank you.
I thought I was getting great insurance as the setup was super easy and people were really nice! It wasn’t until I ended up in an accident that the ugly truth came out! Turns out UAI doesn’t provide my insurance, some third party insurance …
I have been insured with this company for two years and always give me the best price. Today my rep Denise A. answered my call very quickly and helped me renew my insurance in less than 5 min.
I have been with united for 20 plus years. Best insurance hands down !. Best prices. Policy’s customer service. Have never had problems. Highly recommend 👌 …
If you decide to go with company do not talk to a woman named Brenda. I specifically told Brenda that I, along with the Sales person that I was working with at the time. We would need to be emailed an insurance card for proof of insurance …
I called in UAI after I spoke with Geico and Peoples insurance i was on hold for awhile with them. Then i remembered our local UAI and talked with Sally. She fulfilled all my questions right away and gave me quotes with my wife or without …
Poor customer service, I was told there was no manager available repeatedly. Then miraculously a manager was available. Seems like they are in need of staff training. Or staff replacement entirely. After this experience with this company I …
Im new to UAI and had the pleasure of working with Denise. She was very friendly professional, knowledgeable & saved me some $ too!! As a person in the insurance and customer service industry, finding a company that covers my needs and …
Don’t expect this company to work with you if you are unemployed due to the virus. Every other company that I have had to deal with have been very helpful. This company just wants their money. Rates are cheap but so is their service.
I got insurance sr22 to get my license back. As I go to dmv they tell me I don’t have insurance. Come to find out UAI saw I had a truck, and saw I was a contractor so just assumed I used it for work, didn’t even ask me, didn’t call me, just …
I am very unhappy with the claim process because every time I call in for a update no one is on one accord with updates on my car. I never receive any calls on where my car is located, repair pricing, and when the car will be fix. It’s been …
My agent that I spoke with was Maria not only was she very professional but also courteous and she laughed at my jokes. Would recommend anyone to her for any insurance needs
United Auto Insurance came through for me on the spot. Was buying a used car from a dealership and a “Big reputable” company was about to give me insurance over the phone so I could leave the lot. At the last minute, after I had already …
Look no more for the best policy for the lowest price, spent months looking. Nobody’s quote was even close to my UAI quote. I began my policy in literally 2 minutes. Sally was so comforting and I’m usually cynical when it comes to opening a policy but at no point did I feel uncomfortable. Here I am; a happy UAI customer.Thanks!
Their rates are significantly lower than Geico, but I haven’t had any accident, so I don’t know what their service will be in the future, but price-wise, it’s a good deal. The agent who spoke with me, Felicia, is very productive and patient with my situation, and provided prove of insurance via email within 20 minutes.
I would never recommend this insurance company to friend, or foe. The catchy tv jingles and smiles stop at your tv when you start to deal with these people. It’s all fine and dandy until you have file a claim, which will be through United …
I have been a customer for a very long time, I don’t ask for much just the typical insurance however my experiences at UAI was different from other insurers. I am a patient man and don’t mind being on the phone for too long but (22 min 38 …
I am a first time customer to uai. I have been calling all morning getting quotes from multiple parties. Frustrating to say the least. Also id like to add it takes a lot for me to make a review but today that changed. I had a women named …
I’ve used them for 3 years due to needing SR22. That’s the only reason I use them, they won’t turn you down. There is a “convenience ” fee no matter how you pay unless you use a check, which not many people do, or sign up for autopay. …
I was able to receive a quote very quickly with the help of Denise. Denise had great customer service. She answered all of my questions. .I appreciate her help.
I’ve had my car insurance with UAI for a couple months now. I’ve had no problems with it like I had with other insurance companies. Infact I called to get insurance on my daughter’s car. I talked with a representative named Olivia. She was …
I made an inquiry regards insurance on line. Within an hour, received a call from Joyce, a representative from UAI. She was very helpful to fore fill my insurance needs and found the best policy for what I was requesting and prices were …
This is the worst experience I’ve had with an insurance agent and company. They should look into the people that they set their clients up with before they do business. I’ve been waiting months for my claim to be taken care of and it still …
Terrible company. Absolutely terrible. I tried to renew my policy and they told me that they couldn’t cover me anymore Bc Ive been “out of state for 2+ months”. How does this make any sense? I even mentioned to them that my car remains in …
Joyce made the process simple and easy. I was able to get my insurance quote quickly. When I needed to call back to finalize the process, I was able to get in touch with Hoyce quickly to finalize my insurance. I have been insured by UAI thank to Joyce and I’ll be referring friends and family as well.
Denise was very professional, polite and quick. She set me up with 2 aspects of a policy in ten minutes with a great price. Thank you Denise Thank you UAI
Called UAI, got a quote, 4+ stars. Insurance company I actually got wasn’t UAI, it had 1.5 stars. Got in an accident, dash cam shows the person pulling out in front of me, as I went to pass in a passing area, driver without signaling made a …
HORRIBLE! HORRIBLE! HORRIBLE! If i could give this place 0 stars i would. I had a problem with Teresa, the manager at this location, I don’t have her last name because she refused to give it to me. Teresa was extremely rude when i was …
Their insurance rates are through the roof. They quoted me $780 for a 6 month policy. When I went to Geico, they quoted the EXACT SAME POLICY at $310. I’ve been with UAI for almost 10 years….makes me want to cry thinking about how much money I’ve lost over the past decade being insured with them.
Got a policy WAYYY more affordable than what i was paying GEICO. Felicia was super helpful on the phone. took me about 10 minutes to save almost 100 a month. Very pleased.
I didn’t aspect to get quality customer service I was ready to switch until I receive a call back from a cust service rep name { OLIVIA } I truly want to thank her for understanding an truly lisiting to me too solve are problem . she …
Hello my name is Sholonda Parker and I called to quote some insurance for my vehicle. I some to Felicia who was very very helpful and have me several good quotes and was very politely and nice. She was very kind, friendly and dedicated in helping me choose some insurance. Because of her niceness I did purchase the insurance.
From day one not only was everyone I dealt with so accommodating but also the least expensive quote I got. Seriously A+ service. Can’t say enough good things. If you’re in the market for car insurance UAI is the way to go.
May be this is too early but so far Amanda was very helpful in finding me the lowest rate since five years I’have had insurance. Honestly the last insurance company I had was state farm and they almost cut my little neck. I would say that I am happy.
Joyce with United Auto Insurance was very patient and extremely helpful with assisting me in getting insurance for my vehicle. (I’m also getting over a cold: how she understood my in and out voice is amazing) Thank you, Joyce. I’m glad to be back with United Auto!
Denise was very helpful through all the steps and the process.I would highly recommend if some of needs insurance to go with this company and deal with Denise.
Felicia was great. I would definitely recommend speaking to her if you are starting up a new policy with them. She explained everything and was very polite!
Denise at UAI was awesome! So incredibly helpful and knowledgeable! We were on the phone for less than 15 minutes and she was able to get all my insurance needs in order! Would definitely recommend UAI.
Felicia was very patient with me. I had a lot of questions n she was able to answer all of them. We scheduled a 4 p.m. call n she called me at 3:59! Give her a promotion
I unfortunately was in a car accident in October of last year so I had to submit a claim. And so that’s where my horrible experience began. First of all, since United Auto Insurance is a broker there’s two parts to my review. One for United …
I canceled my auto insurance with United Auto insurance June 26 2017 I am still waiting for my refund check as of August 28 I have called several times and they have done nothing but give me the run around saying it would be sent out …
I searched around online and found a bunch of hoops and somewhat uneasy fine print in the agreement-sign here area of the policies. I went online to UAI and spoke with DENISE who was absolutely delightful and professional and even saved me …
**CUSTOMER SERVICE WISE**
OMG!!!! Felicia is beyond AMAZING! She was very helpful with explaining things to me being that this was my first car and first time purchasing insurance. She …
Their customer service was beyond amazing the few times I’ve had to call regarding payments etc. Very affordable payments so that’s good. Haven’t had to use the insurance hope I don’t have too but I definitely would recommend. The larger companies wanted more than double what I pay here.
Great and dependable company. I’ve been with this company for years. I cannot say enough about their customer service. An I’ve never had any issues, delays or trouble getting the help I needed with them. Whether you’re single or have a family and looking for affordable insurance, I highly recommend Untied Auto insurance
Denise was very professional & knowledgeable. She helped me get setup with the perfect insurance plan for my 2016 Dodge Challenger in no time! Thanks again Denise!
Very helpful, quick service. Oliva had my new policy renewal started and information emailed to within minutes minutes. Have been a customer for a year now and I’m very happy with the service.
Quote I go online was exactly what I paid. No hidden fees. Sally contacted me after & took time to look one more time to find a lower rate. Very affordable pricing and very easy steps. Definitely recommend.
Felicia was very helpful. I was In a rush to make sure my car was covered before I went to work. I had the proof of insurance I needed within 10 minutes.
I logged on late to get an auto insurance quote. I am sure the agent was ready to go home, lol. However Joyce took care of me with great professionalism. And waited for my husband to return from the store to get his driver license number. …
After speaking with a number of terrible insurance agents about insuring my car, I called UAI, and spoke with Nicole. She was knowledgeable and very professional!!! As I, myself, have been in the customer service business for 21 yrs, I …
Olivia the customer service representatives was very good. She is beyond and above expectation. She promptly emailed me my proof of insurance rightaway immediately after my phone transaction.
I’ve been with UAI for years. I cannot say enough about their customer service. So far I have not had anything but great customer service and rates, even with SR22. I have recommended to several friends to them and would highly recommend Untied Auto insurance to someone in the market for a new carrier!!!
I have had multiple insurance companies and this one is the best! Gave me the same coverage as my old company for $80 cheaper a month. Highly recommend!
so i was looking for car insurance and i saw united auto insurance with 4.4 stars i was mmm thats not bad , but when i receive my card policy it was american alliance , they have 1 star , dont ever choose UAI im still waiting for my refund , i got geico , im paying $20 more a month but is worth it ,
This agency is under written by American Freedom Insurance. They have a history of closing claims, not responding and stealing your car if you have an accident and file a claim. You can check them out on the BBB website and see they have a 1.3 rating. You’ll be seeing them on American Greed at some point I’m sure.
I called while buying a new car as suggested by the dealership. They we’re fast and well priced! I had my insurance card within minutes! Glad to off been recommended to this hidden gem!
I started filling in an application on the website, but was interrupted. Within minutes I had an email and a phone call asking if I’d like to continue the application. Felicia was very helpful, and my insurance card was in my inbox moments after completing the call. Thanks, Felicia!
SALLY WAS VERY EFFICIENT AND I APPRECIATE HER LAUGHING AT MY JOKES AND SHE WAS EXTREMELY PROFESSIONAL SHE TOOK VERY GOOD CARE OF ME GRATITUDE MS. SALLY I APPRECIATE THE PROFESSION YOU CHOSE THANK YOU VERY MUCH
I must say that switching from an insurance company that was twice the amount of what I am paying here is excellent. I am able to save almost $700 which is a huge savings when you have 3 children to think about. I thank Tanya for all her …
I called United Auto Ins. And spoke with Joyce. And she gave me best quote to fit my budget. She also was very friendly and helpful. Thank you Joyce for your good Customer Service and signing me up today with my Auto Ins.
My agent was Claudia. She took her time with me every step of the way. I had trouble with my VIN number, she explained to me what I may have been doing wrong and we got it worked out. The customer service was great and she explained to me my policy and options. I would recommend UAI to anyone. THANKS.
JACKIE IS THE WORST!!!! UAI CHEATS ON THEIR CUSTOMERS!!!! If you are a current customer or interested in becoming one, DO NOT!!!! This is the WORST auto insurance company I have ever had for a number of reasons: …
The process was super easy and enjoyable. It is only liability insurance but I must say I’m paying the same amount per year as I was per 6 months with another insurer. Felicia was super nice and friendly and it made the experience that much more enjoyable.
I have been insured with UAI for the past 4 years or so. They are very affordable and super easy to work with. Many thanks to Olivia for a great customer service.
Shout Out to Felicia….I started this quote online over the weekend and was unable to process. She gave me a call first thing this morning which I greatly appreciate. Because would she have not called. I would not had even gotten insured or finished the process. Thanks so much Felicia.
Felicia was AWESOME today. I had many questions, all of which she answered, providing me with the confidence to get my insurance up and going the very same day. Excellent customer service!!!
Don’t usually do reviews but Lisa, the agent that assisted with setting up my auto coverage was phenomenal. She answered all questions, provided tips, and didn’t pressure anything. Great personality and truly genuine service! So far I am satisfied with UAI
My grandson chose United Auto Insurance. He have had the misfortune of 3 accidents which none was has fault. All claims were settled by UAI and he was not dropped. You don’t know how good an insurance company is until you have to file a claim. I would recommend UAI. Excellent service.
I worked with Felicia. She was courteous on the phone and processional. Felicia took her time reviewing the info I had initially entered and made one correction. What I was quoted online was more than I bought the policy for. Thank you Felicia for helping me get a lower rate. …Quick, easy, hassle free!
I just got car insurance from United Auto Insurance today and it was a very easy and painless experience. I was thinking I was going to need to pay much more for insurance than I did, and I’m so pleased with the assistance I received. I was …
I have called in this morning for a quote, Denise helped me and she was great! I gave her all the necessary information, she processed it promptly and i was insured within five minutes, then she emailed me the proof of insurance! Denise was very polite and helpful.
Recently was assisting my son with shopping for automobile insurance in Chicago. Almost immediately after I filled out the application on-line Sally phoned me and i knew within seconds from speaking with her this was the right automobile …
Great customer service, very pleasant persons to talk to. Extra 2 stars for that. But i was shopping for a cheaper and reasonable price. When i had received my renewal with the current company(not a shady one), it was 100$ more from the …
I had bad experience today with United Auto Insurance. The customer service representative was not ready to assist me when I called to add another vehicle to my insurance policy. The person I talked to was messing up with this process. She …
I have been primarily with the car insurance company since 2011. I have never had to use the insurance so I can not speak on how well they work in that situation. I can speak on their customer service and rates. I am not what you will call …
So far UAI has been the best priced liability insurance company that I’ve found. Haven’t had to file any claims yet but for the money you can save and put that aside for emergencies.
United Auto insurance have been my agent since 2018. June 15, 2020, I had a hit and run accident. The policy they sold me is worthless! I was told by their scam insurance company, that they only want to pay $233 dollars over my …
Please DONOT buy this insurance. They have been sending me renewal notices every 2nd day but never sent me policy document and/or ID card. I requested them to mail me copy of ID card many times and after multiple follow-up, I didn’t receive …
Very disappointed in the customer service at this time. They have always been great. Been with them over 5 years. All of a sudden, I purchased a new vehicle and needed full coverage. I decided to go with Allstate. I needed them to email me …
I’ve been insured with United Auto Insurance for almost 5 years, their customer service is great and their prices are very reasonable, this week my policy was about to expire and I had a phone call from them to offer me the renewal, i was …
I had a great experience with obtaining auto insurance with United Auto. Not like some other auto insurance agencies. Ms. Felicia was quick and thorough. She answered my questions and was pleasant to work with. I am satisfied with my experience.
Felicia was extremely polite, patient and helpful! They were the LOWEST cost insurance but with great coverage as opposed to others I called (like the General). I have a horrible driving record and need to hold an SR22 in addition to my …
I called in because I was having issues paying for a new policy online. Claudia answered and immediately took my information and began to assist me with the policy I was trying to purchase. She was very helpful and informative. I was able …
My policy with United Auto was expiring. So, I began shopping around for the best quote possible. After shopping around for the best quote possible, I renewed my auto insurance policy with United Auto Insurance (UAI) on January 7th. After …
It has been the worst customer service ever, the lady on the phone did not provide her name and was very condescending, passive aggressive and put me on a long hold.
I dealt with Felicia for my policy, She made it fast and got me a good price it was simple she asked some questions and then got me everything I needed for the price I needed! I had been on the phone with other company’s for hours and she …
Felicia at United Auto Insurance took care of signing me up for auto insurance. She made the process super fast and easy. It all took less than 5 minutes. She explained my policy clearly and was also clear on what were the next steps as far as getting my paperwork mailed out. Easy 5 star experience. Thanks Felicia!
Denise who i spoke with was a wonderful help by making it super easy. Thankfully she gave me different ideas of how i could pay my insuarnce. And luckily i was able to save a couple hundred dollars. …
Felicia worked with me to make sure everything went very smoothly and I had all my paperwork ready to go. She was very thorough, knowledgeable, and altogether helpful throughout the process. Very quick and easy to get same day coverage. Lower pricing than I expected.
Wow I talked to Jennifer, intially I didn’t have the correct information, she gave me a chance to retrieve the correct information and she was great. Very professional, patient and made sure that I understood both policies that were …
Great place for car insurance on a budget. This coverage and cost helped me get through the legalities of driving with out breaking the bank. Great customer service as well.
I love this insurance company. They are inexpensive but quality. I’ve had one accident while with them and they were very good at taking care of the claim and my rates barely moved. Will definitely recommend!
Denise Marie Provided me with excellent service
and created an excellent experience for me during the
Renewal of my policy and made it extra easy using sign doc and completed my …
I am extremely disappointed in their services. While I appreciate getting an affordable rate, what I do not appreciate is the lack of quality of the third party insurance they broker out to. If you purchase insurance through them, hope …
This review is based on my experience with purchasing a policy. I submitted an application online and received a quote in minutes. The next day, Claudia called and answered all of my questions about the policy in a very friendly and …
I called UAI needing auto insurance. I spoke with Esther and she immediately provided me with prompt customer service,. She was pleasant to talk to and I appreciated her help.
So far so GOOD! I would like to say that my experience as a first time caller and as a first time customer was all on point. Your representative “Denise” was key to closing this transaction. Her phone etiquette and knowledge of the auto …
I spoke with Felicia and she helped me greatly with starting my first insurance plan. She was so thorough, helpful, and spoke very clearly. It was extremely easy and quite literally only took maybe 10 minutes at most. Also she was pleasant, …
Esther answered all of my questions quickly and effeciently. She then set me up with the insurance policy I needed in about 15mins or less. Highly recommend!
Very professional service! Got my quote done by Joyce in 10 minutes, while on the phone. Very easy no hassle insurance-buying process. Highly recommend! Was able to get insurance for a person who doesn’t have any insurance experience in US for a very reasonable price!
I tried to get insurance online finally had to call. Spoke with Jennifer who was professional and very helpful. I don’t know why I was hesitant about calling glad I did and Jennifer was so nice and polite. It was a productive call oh yeah United Auto Insurance is very economical.
I am 23 and have never opened up a policy on my own. Previously I was will a major insurance company that was charging me about triple the cost for minimum coverage. Denise not only used her knowledge but true concern to make sure that I …
Claudia was excellent. Very patient and clear about what I would be covered for. My rates are low and it was extremely easy.They don’t have a waiting period so I was insured in less than 5 minutes. They promptly sent me proof of insurance …
I spoke with Felicia from United Auto Insurance today and she was a great help. She was nice and professional and remembered me when I called her the next day. She gave me a cheap plan and understood my situation. Would recommend United auto insurance, and Felicia to speak to!!!
Called to get a quote on full coverage insurance for my suv. $1,586 premium for 6 months? That’s crazy! I’m paying $766 premium for 6 months. I guess I’m better off where I’m at.✌️
I was very Thankful and Grateful for the the experience I had with United Auto!My current auto insurance I felt was taking advantage of me and I heard from a friend to check out United .I was very skeptical at first but Felicia put my …
I spoke with Jennifer and she provided full detailed information for the type of policy that I was interested in. She immediately generated a quote for me after completing all of the required information needed to do so. She also called me …
I want to say thank you to Denise on here for making my purchase of auto insurance very fast, easy, and affordable….I will definitely recommend United Auto Insurance to anyone that I know…Thank you Denise!!
I called for a quote , and happened to get a nice woman on the phone. By the Name of Mrs Felicia, she was very professional and informative about my new policy. To those out there, if looking for good car insurance, definitely give UAI a call. And definitely ask for Felicia 🙂 …
NO GOOD. Sure it’s affordable but if you get into a accident your fault or not you get screwed. They work with American Alliance Casualty Company which has a horrible BBB Rating.
Fantastic Service! Couldn’t be happier or relieved after my experience. Felicia, who tended to my call answered all my questions, and processed my insurance policy as well as file my sr22 form in a easy timely fashion. 5 stars all the way to united auto insurance and especially Felicia! Thanks for everything.
I called on a Sunday to set up car insurance for my new car. The same women kept picking up my calls.. placing me on hold until I would call back and the same thing would happen. I spent more then 30 mins on hold. The women had a horrible …
Denise was seriously the best!!! She knew every answer to every question I had! She spoke very professionally and was very happy it was actually clear English!!! Your business would double if Denise was the person that every person talked …
I have been getting my auto insurance with UAI for few years now and so far my experience with them have been wonderful. Laura R. the customer representative I’ve spoken with today and helped me with my insurance was awesome! She is very efficient and made the whole process smooth and quick that I’m beyond impressed with the service!!
My insurance Agent was Felicia and I wanna say She was amazing. It was my first time ever getting insurance so safe to say I was lost and a little bit confused but She walked me through It just fine and made it simple and got me a nice budget. I really appreciate Her customer service as it truly went a long way.
Esther was extremely patient. She waited until I gathered needed information. She made me feel comfortable. She was a great representation of the company and because of Esther I will be referring more people to your company.
No one ever called me back after the lady said she would. Therefore, I went with another INSURANCE COMPANY. They didn’t have the PROFESSIONALISM to FOLLOW-UP which was a SERIOUS RED FLAG for me.
I had the pleasure to work with Esther Ramos,who was very professional, knowledgeable, friendly and extremely patient. In the end my insurance needs were met within a timely and helpful manner.
Felicia was great. Very professional. She was very understanding and found me the best price option i needed for my SR-22. I will definitely be recommending them to family, friends, or Anyone inquiring about a great insurance company.
Denise helped me soooo much she was awesome fast and very respectful and kind she helped me find the lowest policy possible. she explained every detail of the process and it happened as she said im so greatful to her and the company i give …
I love them, very affordable insurance from the 1st time I chose them untill know, years later will stick with them. Ask to speak with Angela she was amazing help very polite and professional. She was able to get me the quote very fast …
Ok car insurance unless you have to file a claim .. American Alliance .. worst experience EVER, after being a loyal customer for 5+years , file one claim and whole experience changes(they just want to take your money but never payout I …
Esther was so great to work with. She answered all of my questions promptly and then got me set up with the insurance policy I needed in about 10 minutes. Quick and easy.
3 Stars today cuz I just pulled up at 5pm and they were closed. However, Google says they’re open until 8pm. Not intirely sure whom to blame, but I took the liberty of updating the hours so nobody else wastes a trip at $6/gal. They’re ok for cheap liability coverage tho
Very pleasant experience. Everything I needed to know was thoroughly explained and there was no surprises. My agent Jennifer was friendly and straightforward and I never felt pressured into buying insurance from them. I would recommend them
I was looking for auto insurance. I checked on line for a free quote. UAI was within my budget. Called and spoke with Jennifer. She was very helpful. Jennifer was able to get me an even better price. She answered all my questions and signed me up and provided all the paperwork in a timely manner. Thanks Jennifer.
Jennifer was very helpful in helping me get a non-owners SR22. The process was quick and I am now able to get my driver’s license back. Thank you Jennifer for making it so quick and easy and I look forward to handling all my insurance needs thru united auto insurance.
I got a decent quote online but I couldn’t complete the process in one setting. I had to call them to complete the process. The online quote was more affordable than the quote over the phone, that’s why my rating is 🌟🌟 🌟 Thanks United Auto Insurance …
Ok so this morning I enrolled with UAI with the basic auto insurance coverage they have. Sally, the young lady from the desplaines office was the agent that I talked to about my new policy and that processed my payment for the year. A few …
Felicia from United Auto Insurance (UAI), helped me with my car insurance, family, and a super great price on all needs and must haves. Thank you so much Felicia, I appreciate you and the UAI family. Have a great and blessed day.
I had to cancel 2 different policies with larger national insurance companies because they refused to comply with the new Illinois rules about the insurer has to go on the State of Illinois’ website & enter the information about the insured …
They’re usually pretty efficient, I’ve been with them now for almost a decade and they have met all my needs and haven’t had any major issues. Only thing I could recommend for improvement would be better access to your p.o.i.
Sue was amazing! It was time to renew my policy and she found a rate that was lower than my previous rate. Very helpful and kind. I’m super pleased with United Auto Insurance and Sue. Thank you
They’re nice and I received a quote rather
quickly, but she didn’t send me my policy. I had to call back to have my policy sent to my email. Not a huge deal, but at first I thought I got scammed! Lol. I …
They’ll give you a policy, then make it impossible to cancel. They then of course continue to charge you after jumping through the hoops they tell you you must in order to cancel you policy.
United auto insurance is just the face for American alliance insurance which is they absolute worst insurance company in existence. I advise all to stay far away, it will prevent an endless amount of stress
I originally gave them a 5 star review but after being given an incomplete and wrong quote and trying to speak to someone who could explain to me the monthly charges I didn’t agree to, I am incredibly disappointed with the customer service …
Love this auto insurance company! I have 2 very affordable policies and everyone who has spoken to me on the phone has been very polite. Sally is great but really all reps do a fantastic job! Staying with them as long as possible!! Call them and get a rate, you won’t regret it.
Stay away and DO NOT choose this Insurance, they lie, they make you believe they are an Insurance provider, and they are a broker. They set you up with low budget cheap insurance companies, total scam!RUN FROM THIS PLACE!
Theychabe you uncovered Chicago’ by their scam Insurance companies.
THE WORST CUSTOMER SERVICE EXPERIENCE!! I’VE BEEN A CUSTOMER FOR YEARS WITH MULTIPLE CARS. WHEN I HAD A CLAIM THE I INSURANCE I’M PLACED WITH DIRECT AUTO WON’T RETURN CALLS,UPDATES REGARDING MY AUTO REPAIR. RUN!!!
UAI is not an insurance company, they sell insurance policies for agencies that have damaged reputations and cannot bring in business on their own, UAI is an insurance broker. While UAI is great to deal with, they have zero involvement when …
If I can give this 0 stars I will. This insurance company was a nightmare. They were not helpful at all. I paid for full coverage and I was involved in a car accident, they mentioned car rental was not a part of my policy and you have to …
I’ve been with this insurance broker about 10 years, and even though overall insurance rates have gone up everyone, there’s no other place that compares, I have often checked other places to get a quote and usually they have been double or …
One of the worst customer service I’ve ever dealt with, they only value you prior to being a customer.
I had auto insurance with them over 10 years, for the past 2 years I kept …
Beware. They aren’t an insurance company they help sell policies for companies that have poor ratings,poor customer service. Make sure to do your research on these companies American alliance insurance is one to stay away from! (1.3 …
The lady that I spoke with was very kind, considerate, understanding, and professional! I cannot believe how reasonable my insurance quote was! I would definitely recommend this amazing insurance company to everyone and anyone looking for auto insurance! I am very satisfied!
Jennifer was kind and patient i had tons of questions she took time to research them and answer me fully. I thought about waiting and paying later. She gave me all options after disconnecting i gave it more thought and decided i wanted to …
My experience with Joyce and other employees were terrific… great customer service skills😍pleasant .kind and helpful… I feel that we made a great insurance choice.. I would definitely recommend alll friends and family members and ect…. thanks United auto insurance 😍😍😍 …
Denise was very nice and professional. She made the process way less stressful than I expected. It was a pleasure to work with her.
I have been a customer of United Auto Insurance for almost a decade and I was in a hit and run accident…I called the towing company on the card and they picked up my car, since my car was not drive-able this was on 8/09/2017. Today …
This company is a straight joke, people don’t know what they are doing AT ALL. In 2 days I called 3 times, spoke with 3 different employees/supervisors and they all told me 3 different things. This is my first time and most importantly LAST time with them, after October NEVER AGAIN!. I gave you 1 star because I can’t select ZERO!
Denise was fantastic. She went out of her way to make me happy with a troublesome situation. I highly recommend UAI to anyone from this point forward.
They were extremely patient and helpful. Got everything taken care of and got me good to go with my sr-22.
Felicia was extremely knowledgeable. I called several companies and she was the most pleasant to deal with. Prices were very reasonable.
I’ve been insured with them for almost 4 years. Their cost is less than most insurance companies, but they don’t cover as much and towing is pretty much an out of pocket expense
I was helped by Daisy and she knew her stuff. She explained everything so perfect and even found me a cheaper rate then I found on the WEB. I recommend UAI. They are fast, easy and inexpensive. Thanks you!!
Got UAI for my son- fantastic customer service; ease of use; great reminders on upcoming payments due in order to not let the insurance lapse- a 16 yo needs all the reminders he can get 😉
United auto insurance was so fast and gave me such a good price better than any other company’s I tried. And Felicia was very nice and accommodating!
Cheap and great. My husband’s driving record always caused our insurance to be through the roof, and what they charge me is beyond affordable and fair.
Jennifer has five star service. Everything was excellent. Jennifer is a people person.
Felicia was very helpful..Explained the details of my policy in full..quote was much cheaper than i expected, a very pleasant experice. Highly recommend!
THE WORST!! HORRIBLE SERVICE! RUDE CUSTOMER SERVICE REPS!
I had progressive insurance at 86.00 a month. Living on a limited income i checked out United Auto Insurance and got a quote of 53.00 per month! Saves me money and I am covered!!! Awesome.
Very patient and understanding. Was my first time buying auto insurance and I was really aided. I was stressed out at first but she made it easier for me to understand what I needed to have. Very glad I came to them.
Felicia was amazing trying to find me the best rate..very caring and very professional!!! United auto insurance I highly recommend to everybody!!!!
It took less than 10 minutes to renew my policy. Olivia gave great service, was knowledgeable and very pleasant to speak with.
I am very pleased with United auto insurance their price and their coverage is exactly what I needed. The customer service rep was very nice she took her time to explain things to me and got me a quick fast quote . Thank you united auto insurance !!!
Click, Quote, Print. This was the first time it was actually that easy to get insurance and when i called, Garcia actually made it a very pleasant to purchase and they had the best rate for me. Absolutely Amazing
Called UAI to get a quotation and was on the phone for more than 15mins. The lady I spoke to wouldn’t even listen, she just transferred me to another extension.
Awesome and smooth service!!! Very affordable rates compared to other companies in the city. Olivia helped me out, she was very helpful and professional. I highly recommend UAI!!!
Lisa was amazing! She was able to lower my payment and got me insured quick! Great personality and very professional.
Have been a customer for long time and I’m very happy with the service. I need another insurance for my father in law and Felicia she take care of me and she was friendly.
Jennifer made my experience very smooth and pleasant. An unexpected experience, Thank you
Worse company insurance ever. I been with worldwide insurance company but this local one is ridiculous, canceled my insurance the same day they were supposed to take it from my bank account, they promised me that i will get a refund for …
Denise was so incredibly helpful. I called multiple times with numerous questions and she answered everything with patience. I wish more people who work in customer service would be like her.
Felicia was excellent on helping me find the policy that I needed. All around great customer service and would recommend her to anyone and to United Auto Insurance!
I am not a customer of UAI, but I totally disagree with their commercial with the dude on the couch getting a pizza. He doesn’t TIP THE DELIVERY PERSON!
Always rude to the customer!! You are a representative you should have nice with the customer. Always yelling on me and every single time when I call. You should go to see a doctor mental health before become to work!
Great customer service and the great knowledge on the different options for my coverage. Joyce was the rep that I spoke with and she was a great help! Defiantly will recommend this company to others!
Cheap insurance at minimum coverage, haven’t had to file a claim yet so I guess I’m glad that I have insurance now. Also the reps on the phone are really nice and are really helpful
Felicia was very great help.. straight to the point on getting me what I asked for and needed with great precision. Didn’t try to pressure me into making unnecessary purchase. Good work.!
Over priced, i am currently a progressive customer. I was trying to change to UAI due to their advertising about savings. But in reality they quoted almost $1000 above my current rate for 6 months plan, very bad company.
I used their drive tru to make a payment today. On top of taking forever to process my payment the lady who gave me my receipt seemed like she was having a bad day. She just put my receipt in the tray and just stood there. I told her thank you! 🥴 …
The experience that happened with Felicia was above and beyond. The best customer service I’ve had in a long time. Thank you so much for your help and guidance!
I was very pleased with my interaction with United Auto Insurance today. The representative, Denise was very pleasant and well informed of my insurance needs.
Thanks,
Domini J.
I called about 7 or 8 different places, United was the cheapest, that may or may not be a good thing. In the 10 years of driving I’ve never gotten any value out of it, because I’m a good driver. So I just need it to be legal. Neena was very sweet, quick, and it was very easy to sign up and pay.
They were able to help me compare rates and find the best plan for us. Marina was so nice.
Very easy, no machines answered
We got a preliminary quote online and when we received a call back Felicia was able to give us an even lower quote. She even followed up a few times as needed for information I didn’t habe on hand.
Lowest rates they claim ? What a joke and the woman at the counter was so rude like she was doing me some type of favor..never go here
Very quick and straight to the point with what I needed. I talked to a young lady named Sue and she was prompt and made the process painless. Got my proof of insurance within a minute of ending our conversation.
Denise was very helpful in getting me insured over the phone. She answered all my questions and made the process a breeze. Very satisfied with their quality of customer service
I love their great customer service. I also love how you get free roadside assistance included with each policy. That’s what sold me….and their annual coverage rates are awesome.
I’ve been insured with UAI for over 10 years. Never had to use their insurance until an unisured motorist hit me. Worst experience with UAI and the insurance broker they assign to me (American Alliance) in my life. You guys provide the worst service ever and I’m glad I canceled my policy with you. Good-bye!!!!
Felecia was very friendly and helpful. The best insurance quote I received and easiest to get as well. Was a pleasure doing business with them. Highly reccomend
Denise made my day. Total professional. Answered all my questions. Hope this company has more people like her. God bless.
No referral bonus and no good customer service sounds like a shark pool no deals my last interaction with the work at home agents was terrible no product knowledge so not very informative then was to steal by claiming you have to pay for non coverage before they can cover you 😉 …
Denise was very friendly and confident that I can get a better price than was I quoted..and she did get me the best price. Very satisfied with my experience and will continue with my coverage through UAI.
They might be cheap but they are not helpful when an actual accident happens. I was recently in an accident where the other driver was deemed at fault by the police and it has been a horror story getting my car repaired and returned. United …
Good fast service for basic auto insurance, never had a claim so I can’t speak for that, but if you have an older car and need basic coverage this place is good and cheap. Got coverage over the phone.
The representative was polite, answered my questions promptly and explained the policy does and cannot do, clearly and professionally! Great insurance quotes and will continue to be a valuable customer. Thank you.
I thought I was getting great insurance as the setup was super easy and people were really nice! It wasn’t until I ended up in an accident that the ugly truth came out! Turns out UAI doesn’t provide my insurance, some third party insurance …
I have been insured with this company for two years and always give me the best price. Today my rep Denise A. answered my call very quickly and helped me renew my insurance in less than 5 min.
I have been with united for 20 plus years. Best insurance hands down !. Best prices. Policy’s customer service. Have never had problems. Highly recommend 👌 …
Great Services and awesome value!!! Jennifer Rocks!!!!
If you decide to go with company do not talk to a woman named Brenda. I specifically told Brenda that I, along with the Sales person that I was working with at the time. We would need to be emailed an insurance card for proof of insurance …
I called in UAI after I spoke with Geico and Peoples insurance i was on hold for awhile with them. Then i remembered our local UAI and talked with Sally. She fulfilled all my questions right away and gave me quotes with my wife or without …
Poor customer service, I was told there was no manager available repeatedly. Then miraculously a manager was available. Seems like they are in need of staff training. Or staff replacement entirely. After this experience with this company I …
Im new to UAI and had the pleasure of working with Denise. She was very friendly professional, knowledgeable & saved me some $ too!! As a person in the insurance and customer service industry, finding a company that covers my needs and …
Don’t expect this company to work with you if you are unemployed due to the virus. Every other company that I have had to deal with have been very helpful. This company just wants their money. Rates are cheap but so is their service.
I got insurance sr22 to get my license back. As I go to dmv they tell me I don’t have insurance. Come to find out UAI saw I had a truck, and saw I was a contractor so just assumed I used it for work, didn’t even ask me, didn’t call me, just …
I am very unhappy with the claim process because every time I call in for a update no one is on one accord with updates on my car. I never receive any calls on where my car is located, repair pricing, and when the car will be fix. It’s been …
My agent that I spoke with was Maria not only was she very professional but also courteous and she laughed at my jokes. Would recommend anyone to her for any insurance needs
United Auto Insurance came through for me on the spot. Was buying a used car from a dealership and a “Big reputable” company was about to give me insurance over the phone so I could leave the lot. At the last minute, after I had already …
Look no more for the best policy for the lowest price, spent months looking. Nobody’s quote was even close to my UAI quote. I began my policy in literally 2 minutes. Sally was so comforting and I’m usually cynical when it comes to opening a policy but at no point did I feel uncomfortable. Here I am; a happy UAI customer.Thanks!
Their rates are significantly lower than Geico, but I haven’t had any accident, so I don’t know what their service will be in the future, but price-wise, it’s a good deal. The agent who spoke with me, Felicia, is very productive and patient with my situation, and provided prove of insurance via email within 20 minutes.
I would never recommend this insurance company to friend, or foe. The catchy tv jingles and smiles stop at your tv when you start to deal with these people. It’s all fine and dandy until you have file a claim, which will be through United …
I have been a customer for a very long time, I don’t ask for much just the typical insurance however my experiences at UAI was different from other insurers. I am a patient man and don’t mind being on the phone for too long but (22 min 38 …
I am a first time customer to uai. I have been calling all morning getting quotes from multiple parties. Frustrating to say the least. Also id like to add it takes a lot for me to make a review but today that changed. I had a women named …
I’ve used them for 3 years due to needing SR22. That’s the only reason I use them, they won’t turn you down. There is a “convenience ” fee no matter how you pay unless you use a check, which not many people do, or sign up for autopay. …
I was able to receive a quote very quickly with the help of Denise. Denise had great customer service. She answered all of my questions. .I appreciate her help.
I’ve had my car insurance with UAI for a couple months now. I’ve had no problems with it like I had with other insurance companies. Infact I called to get insurance on my daughter’s car. I talked with a representative named Olivia. She was …
I made an inquiry regards insurance on line. Within an hour, received a call from Joyce, a representative from UAI. She was very helpful to fore fill my insurance needs and found the best policy for what I was requesting and prices were …
This is the worst experience I’ve had with an insurance agent and company. They should look into the people that they set their clients up with before they do business. I’ve been waiting months for my claim to be taken care of and it still …
Terrible company. Absolutely terrible. I tried to renew my policy and they told me that they couldn’t cover me anymore Bc Ive been “out of state for 2+ months”. How does this make any sense? I even mentioned to them that my car remains in …
Fast and very affordable! Very pleased
Jennifer was very helpful put my mind at ease
Joyce made the process simple and easy. I was able to get my insurance quote quickly. When I needed to call back to finalize the process, I was able to get in touch with Hoyce quickly to finalize my insurance. I have been insured by UAI thank to Joyce and I’ll be referring friends and family as well.
Jennifer was amazing. She answered my 1000 questions with a positive attitude. I was done getting the insurance I needed in under 20mins.
Denise was very professional, polite and quick. She set me up with 2 aspects of a policy in ten minutes with a great price. Thank you Denise Thank you UAI
Always a great meal. 🍔🍟 …
I worked with Felicia and she was amazing. She helped so fast answered all questions. Not only that but she saved me almost 800 dollars with my policy
One of the only companies out there that charges you transaction fees for any sort of online or phone payment. …
Called UAI, got a quote, 4+ stars. Insurance company I actually got wasn’t UAI, it had 1.5 stars. Got in an accident, dash cam shows the person pulling out in front of me, as I went to pass in a passing area, driver without signaling made a …
HORRIBLE! HORRIBLE! HORRIBLE! If i could give this place 0 stars i would. I had a problem with Teresa, the manager at this location, I don’t have her last name because she refused to give it to me. Teresa was extremely rude when i was …
Their insurance rates are through the roof. They quoted me $780 for a 6 month policy. When I went to Geico, they quoted the EXACT SAME POLICY at $310. I’ve been with UAI for almost 10 years….makes me want to cry thinking about how much money I’ve lost over the past decade being insured with them.
I have had united auto insurance for more then 7 years and I have never had a complaint
Got a policy WAYYY more affordable than what i was paying GEICO. Felicia was super helpful on the phone. took me about 10 minutes to save almost 100 a month. Very pleased.
I didn’t aspect to get quality customer service I was ready to switch until I receive a call back from a cust service rep name { OLIVIA } I truly want to thank her for understanding an truly lisiting to me too solve are problem . she …
Hello my name is Sholonda Parker and I called to quote some insurance for my vehicle. I some to Felicia who was very very helpful and have me several good quotes and was very politely and nice. She was very kind, friendly and dedicated in helping me choose some insurance. Because of her niceness I did purchase the insurance.
From day one not only was everyone I dealt with so accommodating but also the least expensive quote I got. Seriously A+ service. Can’t say enough good things. If you’re in the market for car insurance UAI is the way to go.
May be this is too early but so far Amanda was very helpful in finding me the lowest rate since five years I’have had insurance. Honestly the last insurance company I had was state farm and they almost cut my little neck. I would say that I am happy.
Joyce with United Auto Insurance was very patient and extremely helpful with assisting me in getting insurance for my vehicle. (I’m also getting over a cold: how she understood my in and out voice is amazing) Thank you, Joyce. I’m glad to be back with United Auto!
Denise was very helpful through all the steps and the process.I would highly recommend if some of needs insurance to go with this company and deal with Denise.
Felicia was great. I would definitely recommend speaking to her if you are starting up a new policy with them. She explained everything and was very polite!
I spoke with Felicia and she took care of the situation I had. Thank you very much
Denise at UAI was awesome! So incredibly helpful and knowledgeable! We were on the phone for less than 15 minutes and she was able to get all my insurance needs in order! Would definitely recommend UAI.
Felicia was very patient with me. I had a lot of questions n she was able to answer all of them. We scheduled a 4 p.m. call n she called me at 3:59! Give her a promotion
I unfortunately was in a car accident in October of last year so I had to submit a claim. And so that’s where my horrible experience began. First of all, since United Auto Insurance is a broker there’s two parts to my review. One for United …
Felicia was amazing she was really helpful in this entire process took about 20 minutes. 10 out of 10 would definitely come back or refer a loved one.
I canceled my auto insurance with United Auto insurance June 26 2017 I am still waiting for my refund check as of August 28 I have called several times and they have done nothing but give me the run around saying it would be sent out …
Esther was awesome! She got us set up quickly and explained everything thoroughly.
I searched around online and found a bunch of hoops and somewhat uneasy fine print in the agreement-sign here area of the policies. I went online to UAI and spoke with DENISE who was absolutely delightful and professional and even saved me …
**CUSTOMER SERVICE WISE**
OMG!!!! Felicia is beyond AMAZING! She was very helpful with explaining things to me being that this was my first car and first time purchasing insurance. She …
Jennifer is wonderful and very helpful she receives all 5 stars. I received a great quote and I am happy to be a client with United Auto Insurance.
Their customer service was beyond amazing the few times I’ve had to call regarding payments etc. Very affordable payments so that’s good. Haven’t had to use the insurance hope I don’t have too but I definitely would recommend. The larger companies wanted more than double what I pay here.
Great and dependable company. I’ve been with this company for years. I cannot say enough about their customer service. An I’ve never had any issues, delays or trouble getting the help I needed with them. Whether you’re single or have a family and looking for affordable insurance, I highly recommend Untied Auto insurance
Denise was very professional & knowledgeable. She helped me get setup with the perfect insurance plan for my 2016 Dodge Challenger in no time! Thanks again Denise!
Very helpful, quick service. Oliva had my new policy renewal started and information emailed to within minutes minutes. Have been a customer for a year now and I’m very happy with the service.
Thanks to Denise Marie my experience renewing my policy with UAI was pleasant. She is very nice, helpful, fast and efficient.
Quote I go online was exactly what I paid. No hidden fees. Sally contacted me after & took time to look one more time to find a lower rate. Very affordable pricing and very easy steps. Definitely recommend.
Felicia was very helpful. I was In a rush to make sure my car was covered before I went to work. I had the proof of insurance I needed within 10 minutes.
I logged on late to get an auto insurance quote. I am sure the agent was ready to go home, lol. However Joyce took care of me with great professionalism. And waited for my husband to return from the store to get his driver license number. …
After speaking with a number of terrible insurance agents about insuring my car, I called UAI, and spoke with Nicole. She was knowledgeable and very professional!!! As I, myself, have been in the customer service business for 21 yrs, I …
Olivia the customer service representatives was very good. She is beyond and above expectation. She promptly emailed me my proof of insurance rightaway immediately after my phone transaction.
I’ve been with UAI for years. I cannot say enough about their customer service. So far I have not had anything but great customer service and rates, even with SR22. I have recommended to several friends to them and would highly recommend Untied Auto insurance to someone in the market for a new carrier!!!
I have had multiple insurance companies and this one is the best! Gave me the same coverage as my old company for $80 cheaper a month. Highly recommend!
so i was looking for car insurance and i saw united auto insurance with 4.4 stars i was mmm thats not bad , but when i receive my card policy it was american alliance , they have 1 star , dont ever choose UAI im still waiting for my refund , i got geico , im paying $20 more a month but is worth it ,
This agency is under written by American Freedom Insurance. They have a history of closing claims, not responding and stealing your car if you have an accident and file a claim. You can check them out on the BBB website and see they have a 1.3 rating. You’ll be seeing them on American Greed at some point I’m sure.
I called while buying a new car as suggested by the dealership. They we’re fast and well priced! I had my insurance card within minutes! Glad to off been recommended to this hidden gem!
I started filling in an application on the website, but was interrupted. Within minutes I had an email and a phone call asking if I’d like to continue the application. Felicia was very helpful, and my insurance card was in my inbox moments after completing the call. Thanks, Felicia!
SALLY WAS VERY EFFICIENT AND I APPRECIATE HER LAUGHING AT MY JOKES AND SHE WAS EXTREMELY PROFESSIONAL SHE TOOK VERY GOOD CARE OF ME GRATITUDE MS. SALLY I APPRECIATE THE PROFESSION YOU CHOSE THANK YOU VERY MUCH
I must say that switching from an insurance company that was twice the amount of what I am paying here is excellent. I am able to save almost $700 which is a huge savings when you have 3 children to think about. I thank Tanya for all her …
I called United Auto Ins. And spoke with Joyce. And she gave me best quote to fit my budget. She also was very friendly and helpful. Thank you Joyce for your good Customer Service and signing me up today with my Auto Ins.
My agent was Claudia. She took her time with me every step of the way. I had trouble with my VIN number, she explained to me what I may have been doing wrong and we got it worked out. The customer service was great and she explained to me my policy and options. I would recommend UAI to anyone. THANKS.
JACKIE IS THE WORST!!!! UAI CHEATS ON THEIR CUSTOMERS!!!! If you are a current customer or interested in becoming one, DO NOT!!!! This is the WORST auto insurance company I have ever had for a number of reasons: …
The process was super easy and enjoyable. It is only liability insurance but I must say I’m paying the same amount per year as I was per 6 months with another insurer. Felicia was super nice and friendly and it made the experience that much more enjoyable.
I have been insured with UAI for the past 4 years or so. They are very affordable and super easy to work with. Many thanks to Olivia for a great customer service.
Shout Out to Felicia….I started this quote online over the weekend and was unable to process. She gave me a call first thing this morning which I greatly appreciate. Because would she have not called. I would not had even gotten insured or finished the process. Thanks so much Felicia.
Felicia was AWESOME today. I had many questions, all of which she answered, providing me with the confidence to get my insurance up and going the very same day. Excellent customer service!!!
Don’t usually do reviews but Lisa, the agent that assisted with setting up my auto coverage was phenomenal. She answered all questions, provided tips, and didn’t pressure anything. Great personality and truly genuine service! So far I am satisfied with UAI
My grandson chose United Auto Insurance. He have had the misfortune of 3 accidents which none was has fault. All claims were settled by UAI and he was not dropped. You don’t know how good an insurance company is until you have to file a claim. I would recommend UAI. Excellent service.
I worked with Felicia. She was courteous on the phone and processional. Felicia took her time reviewing the info I had initially entered and made one correction. What I was quoted online was more than I bought the policy for. Thank you Felicia for helping me get a lower rate. …Quick, easy, hassle free!
I just got car insurance from United Auto Insurance today and it was a very easy and painless experience. I was thinking I was going to need to pay much more for insurance than I did, and I’m so pleased with the assistance I received. I was …
I have called in this morning for a quote, Denise helped me and she was great! I gave her all the necessary information, she processed it promptly and i was insured within five minutes, then she emailed me the proof of insurance! Denise was very polite and helpful.
Recently was assisting my son with shopping for automobile insurance in Chicago. Almost immediately after I filled out the application on-line Sally phoned me and i knew within seconds from speaking with her this was the right automobile …
Great customer service, very pleasant persons to talk to. Extra 2 stars for that. But i was shopping for a cheaper and reasonable price. When i had received my renewal with the current company(not a shady one), it was 100$ more from the …
I had bad experience today with United Auto Insurance. The customer service representative was not ready to assist me when I called to add another vehicle to my insurance policy. The person I talked to was messing up with this process. She …
I have been primarily with the car insurance company since 2011. I have never had to use the insurance so I can not speak on how well they work in that situation. I can speak on their customer service and rates. I am not what you will call …
Esther was awesome. She handled everything. I couldn’t of asked for better. Thank you so much Esther for making things so easy.
Jennifer took care of my insurance issues and I couldn’t be happier. United Auto Insurance is amazing!
What A Shame on a Name..!!
We brought the insurance from this company in 2018 I believe moving from All …
Great customer service. Representatives are amazing with responding to your questions. Thank you to everyone at UAI. Happy Holidays to you all.
So far UAI has been the best priced liability insurance company that I’ve found. Haven’t had to file any claims yet but for the money you can save and put that aside for emergencies.
United Auto insurance have been my agent since 2018. June 15, 2020, I had a hit and run accident. The policy they sold me is worthless! I was told by their scam insurance company, that they only want to pay $233 dollars over my …
Please DONOT buy this insurance. They have been sending me renewal notices every 2nd day but never sent me policy document and/or ID card. I requested them to mail me copy of ID card many times and after multiple follow-up, I didn’t receive …
Very disappointed in the customer service at this time. They have always been great. Been with them over 5 years. All of a sudden, I purchased a new vehicle and needed full coverage. I decided to go with Allstate. I needed them to email me …
I’ve been insured with United Auto Insurance for almost 5 years, their customer service is great and their prices are very reasonable, this week my policy was about to expire and I had a phone call from them to offer me the renewal, i was …
I had a great experience with obtaining auto insurance with United Auto. Not like some other auto insurance agencies. Ms. Felicia was quick and thorough. She answered my questions and was pleasant to work with. I am satisfied with my experience.
Felicia was extremely polite, patient and helpful! They were the LOWEST cost insurance but with great coverage as opposed to others I called (like the General). I have a horrible driving record and need to hold an SR22 in addition to my …
Where should I start?
Some one help me.
After many tempts (they hung up the phone many times) to contact them, the best …
Great service and price, just need to pay attention to your details within the policy. Making sure you are fully covered.
I called in because I was having issues paying for a new policy online. Claudia answered and immediately took my information and began to assist me with the policy I was trying to purchase. She was very helpful and informative. I was able …
My policy with United Auto was expiring. So, I began shopping around for the best quote possible. After shopping around for the best quote possible, I renewed my auto insurance policy with United Auto Insurance (UAI) on January 7th. After …
It has been the worst customer service ever, the lady on the phone did not provide her name and was very condescending, passive aggressive and put me on a long hold.
Jennifer was prompt, courteous and very detailed. It was a great experience.
Thanks Felicia was very helpful with all my questions.
I dealt with Felicia for my policy, She made it fast and got me a good price it was simple she asked some questions and then got me everything I needed for the price I needed! I had been on the phone with other company’s for hours and she …
Felicia at United Auto Insurance took care of signing me up for auto insurance. She made the process super fast and easy. It all took less than 5 minutes. She explained my policy clearly and was also clear on what were the next steps as far as getting my paperwork mailed out. Easy 5 star experience. Thanks Felicia!
Denise who i spoke with was a wonderful help by making it super easy. Thankfully she gave me different ideas of how i could pay my insuarnce. And luckily i was able to save a couple hundred dollars. …
I don’t like when a business charge you for taking a payment. Late fees, fine but making a payment, absolutely not. My only issue.
Felicia worked with me to make sure everything went very smoothly and I had all my paperwork ready to go. She was very thorough, knowledgeable, and altogether helpful throughout the process. Very quick and easy to get same day coverage. Lower pricing than I expected.
Denise was a great help!! Even got a lower price than what the internet told us!
Wow I talked to Jennifer, intially I didn’t have the correct information, she gave me a chance to retrieve the correct information and she was great. Very professional, patient and made sure that I understood both policies that were …
Hi,
Felicia was very helpful and informative. I like to get straight to the point …
Insurance is provided at reasonable rates, especially since I have a speeding ticket still on my record.
Great place for car insurance on a budget. This coverage and cost helped me get through the legalities of driving with out breaking the bank. Great customer service as well.
I love this insurance company. They are inexpensive but quality. I’ve had one accident while with them and they were very good at taking care of the claim and my rates barely moved. Will definitely recommend!
Denise Marie Provided me with excellent service
and created an excellent experience for me during the
Renewal of my policy and made it extra easy using sign doc and completed my …
I am extremely disappointed in their services. While I appreciate getting an affordable rate, what I do not appreciate is the lack of quality of the third party insurance they broker out to. If you purchase insurance through them, hope …
This review is based on my experience with purchasing a policy. I submitted an application online and received a quote in minutes. The next day, Claudia called and answered all of my questions about the policy in a very friendly and …
I called UAI needing auto insurance. I spoke with Esther and she immediately provided me with prompt customer service,. She was pleasant to talk to and I appreciated her help.
So far so GOOD! I would like to say that my experience as a first time caller and as a first time customer was all on point. Your representative “Denise” was key to closing this transaction. Her phone etiquette and knowledge of the auto …
I spoke with Felicia and she helped me greatly with starting my first insurance plan. She was so thorough, helpful, and spoke very clearly. It was extremely easy and quite literally only took maybe 10 minutes at most. Also she was pleasant, …
Esther answered all of my questions quickly and effeciently. She then set me up with the insurance policy I needed in about 15mins or less. Highly recommend!
Very professional service! Got my quote done by Joyce in 10 minutes, while on the phone. Very easy no hassle insurance-buying process. Highly recommend! Was able to get insurance for a person who doesn’t have any insurance experience in US for a very reasonable price!
I tried to get insurance online finally had to call. Spoke with Jennifer who was professional and very helpful. I don’t know why I was hesitant about calling glad I did and Jennifer was so nice and polite. It was a productive call oh yeah United Auto Insurance is very economical.
So far so good. I haven’t had to use their services yet but I have a full coverage policy with them. Good customer service and easy ways to pay.
I am 23 and have never opened up a policy on my own. Previously I was will a major insurance company that was charging me about triple the cost for minimum coverage. Denise not only used her knowledge but true concern to make sure that I …
Claudia was excellent. Very patient and clear about what I would be covered for. My rates are low and it was extremely easy.They don’t have a waiting period so I was insured in less than 5 minutes. They promptly sent me proof of insurance …
I spoke with Felicia from United Auto Insurance today and she was a great help. She was nice and professional and remembered me when I called her the next day. She gave me a cheap plan and understood my situation. Would recommend United auto insurance, and Felicia to speak to!!!
Felicia was able to get me the right coverage and policy quickly. She knew her coverages well and was very helpful.
Called to get a quote on full coverage insurance for my suv. $1,586 premium for 6 months? That’s crazy! I’m paying $766 premium for 6 months. I guess I’m better off where I’m at.✌️
Sally is Great!!!!! had me set up with SR22 in about 10 minutes. They were open after hours while everyone else was closed. They are a life saver!!
I was very Thankful and Grateful for the the experience I had with United Auto!My current auto insurance I felt was taking advantage of me and I heard from a friend to check out United .I was very skeptical at first but Felicia put my …
I spoke with Jennifer and she provided full detailed information for the type of policy that I was interested in. She immediately generated a quote for me after completing all of the required information needed to do so. She also called me …
I want to say thank you to Denise on here for making my purchase of auto insurance very fast, easy, and affordable….I will definitely recommend United Auto Insurance to anyone that I know…Thank you Denise!!
Very professional, effective & pleasant service! Thank you!
I called for a quote , and happened to get a nice woman on the phone. By the Name of Mrs Felicia, she was very professional and informative about my new policy. To those out there, if looking for good car insurance, definitely give UAI a call. And definitely ask for Felicia 🙂 …
Great people to do business with and ok prices.
NO GOOD. Sure it’s affordable but if you get into a accident your fault or not you get screwed. They work with American Alliance Casualty Company which has a horrible BBB Rating.
Fantastic Service! Couldn’t be happier or relieved after my experience. Felicia, who tended to my call answered all my questions, and processed my insurance policy as well as file my sr22 form in a easy timely fashion. 5 stars all the way to united auto insurance and especially Felicia! Thanks for everything.
I called on a Sunday to set up car insurance for my new car. The same women kept picking up my calls.. placing me on hold until I would call back and the same thing would happen. I spent more then 30 mins on hold. The women had a horrible …
Answer my question right to the point of detail of liability insurance, quotes was reasonable good customer service through the phone
This was a pleasant experience! Jennifer got me in, out, and covered in minutes!
Denise was seriously the best!!! She knew every answer to every question I had! She spoke very professionally and was very happy it was actually clear English!!! Your business would double if Denise was the person that every person talked …
I called with a million questions and at the end of the call I was not only informed but insured! Great job guys really!
I have been getting my auto insurance with UAI for few years now and so far my experience with them have been wonderful. Laura R. the customer representative I’ve spoken with today and helped me with my insurance was awesome! She is very efficient and made the whole process smooth and quick that I’m beyond impressed with the service!!
My insurance Agent was Felicia and I wanna say She was amazing. It was my first time ever getting insurance so safe to say I was lost and a little bit confused but She walked me through It just fine and made it simple and got me a nice budget. I really appreciate Her customer service as it truly went a long way.
Esther was extremely patient. She waited until I gathered needed information. She made me feel comfortable. She was a great representation of the company and because of Esther I will be referring more people to your company.
No one ever called me back after the lady said she would. Therefore, I went with another INSURANCE COMPANY. They didn’t have the PROFESSIONALISM to FOLLOW-UP which was a SERIOUS RED FLAG for me.
She went above and beyond to help me, and I really appreciated, thank you so much
I had the pleasure to work with Esther Ramos,who was very professional, knowledgeable, friendly and extremely patient. In the end my insurance needs were met within a timely and helpful manner.
Thank you Jennifer you were excellent help very thorough knew exactly what you were doing and help me out thanks again very professional
Felicia was great. Very professional. She was very understanding and found me the best price option i needed for my SR-22. I will definitely be recommending them to family, friends, or Anyone inquiring about a great insurance company.
Denise helped me soooo much she was awesome fast and very respectful and kind she helped me find the lowest policy possible. she explained every detail of the process and it happened as she said im so greatful to her and the company i give …
I love them, very affordable insurance from the 1st time I chose them untill know, years later will stick with them. Ask to speak with Angela she was amazing help very polite and professional. She was able to get me the quote very fast …
Ok car insurance unless you have to file a claim .. American Alliance .. worst experience EVER, after being a loyal customer for 5+years , file one claim and whole experience changes(they just want to take your money but never payout I …
Esther was so great to work with. She answered all of my questions promptly and then got me set up with the insurance policy I needed in about 10 minutes. Quick and easy.
Thank you for being good auto insurance better then state farm and all state
Extra helpful staff. Low prices and very quick service.
3 Stars today cuz I just pulled up at 5pm and they were closed. However, Google says they’re open until 8pm. Not intirely sure whom to blame, but I took the liberty of updating the hours so nobody else wastes a trip at $6/gal. They’re ok for cheap liability coverage tho
Very pleasant experience. Everything I needed to know was thoroughly explained and there was no surprises. My agent Jennifer was friendly and straightforward and I never felt pressured into buying insurance from them. I would recommend them
Great service and affordable prices. Thanks United Auto and thanks Jennifer.
Made my experience getting insurance so comfortable thank you Jennifer
I was looking for auto insurance. I checked on line for a free quote. UAI was within my budget. Called and spoke with Jennifer. She was very helpful. Jennifer was able to get me an even better price. She answered all my questions and signed me up and provided all the paperwork in a timely manner. Thanks Jennifer.
Esther helped me with my policy she was patient understanding helped with any questions I had ..Thank you Esther you are very much appreciated
Jennifer was very helpful in helping me get a non-owners SR22. The process was quick and I am now able to get my driver’s license back. Thank you Jennifer for making it so quick and easy and I look forward to handling all my insurance needs thru united auto insurance.
I got a decent quote online but I couldn’t complete the process in one setting. I had to call them to complete the process. The online quote was more affordable than the quote over the phone, that’s why my rating is 🌟🌟 🌟 Thanks United Auto Insurance …
Jennifer showed me great customer service and explained everything thoroughly 👍🏾👍🏾👍🏾 Thank You, Jennifer …
Ok so this morning I enrolled with UAI with the basic auto insurance coverage they have. Sally, the young lady from the desplaines office was the agent that I talked to about my new policy and that processed my payment for the year. A few …
Felicia from United Auto Insurance (UAI), helped me with my car insurance, family, and a super great price on all needs and must haves. Thank you so much Felicia, I appreciate you and the UAI family. Have a great and blessed day.
I had to cancel 2 different policies with larger national insurance companies because they refused to comply with the new Illinois rules about the insurer has to go on the State of Illinois’ website & enter the information about the insured …
They’re usually pretty efficient, I’ve been with them now for almost a decade and they have met all my needs and haven’t had any major issues. Only thing I could recommend for improvement would be better access to your p.o.i.
Sue was amazing! It was time to renew my policy and she found a rate that was lower than my previous rate. Very helpful and kind. I’m super pleased with United Auto Insurance and Sue. Thank you
They’re nice and I received a quote rather
quickly, but she didn’t send me my policy. I had to call back to have my policy sent to my email. Not a huge deal, but at first I thought I got scammed! Lol. I …
They’ll give you a policy, then make it impossible to cancel. They then of course continue to charge you after jumping through the hoops they tell you you must in order to cancel you policy.
Denise made the entire process smooth and easy even saving me money! Thank you Denise and UAI!
United auto insurance is just the face for American alliance insurance which is they absolute worst insurance company in existence. I advise all to stay far away, it will prevent an endless amount of stress
They do let you know when behind or when bill comes due, they will send you proof of insurance quickly- they’ve always answered any questions I had
Employees are nice and helpful. Great prices in washing and drying
I originally gave them a 5 star review but after being given an incomplete and wrong quote and trying to speak to someone who could explain to me the monthly charges I didn’t agree to, I am incredibly disappointed with the customer service …
Great service 👏. Esther provided detailed information regarding my insurance needs. …
Jennifer was very helpful and help me receive the coverage to meet my needs and budget at this time
I am grateful.
Love this auto insurance company! I have 2 very affordable policies and everyone who has spoken to me on the phone has been very polite. Sally is great but really all reps do a fantastic job! Staying with them as long as possible!! Call them and get a rate, you won’t regret it.
Denice helped me with every question i had. She was very professional and made everything so easy to understand. Thank you for your help.
Stay away and DO NOT choose this Insurance, they lie, they make you believe they are an Insurance provider, and they are a broker. They set you up with low budget cheap insurance companies, total scam!RUN FROM THIS PLACE!
Theychabe you uncovered Chicago’ by their scam Insurance companies.
I just recieved my insurance cause I got the ILIVS in the mail and Jennifer was very helpful in getting me settled and having everything sorted out.
THE WORST CUSTOMER SERVICE EXPERIENCE!! I’VE BEEN A CUSTOMER FOR YEARS WITH MULTIPLE CARS. WHEN I HAD A CLAIM THE I INSURANCE I’M PLACED WITH DIRECT AUTO WON’T RETURN CALLS,UPDATES REGARDING MY AUTO REPAIR. RUN!!!
UAI is not an insurance company, they sell insurance policies for agencies that have damaged reputations and cannot bring in business on their own, UAI is an insurance broker. While UAI is great to deal with, they have zero involvement when …
Easy and fast process! I spoke to Jennifer and she is great! Walked me through everything and answered every question I had before I even asked!
If I can give this 0 stars I will. This insurance company was a nightmare. They were not helpful at all. I paid for full coverage and I was involved in a car accident, they mentioned car rental was not a part of my policy and you have to …
I’ve been with this insurance broker about 10 years, and even though overall insurance rates have gone up everyone, there’s no other place that compares, I have often checked other places to get a quote and usually they have been double or …
One of the worst customer service I’ve ever dealt with, they only value you prior to being a customer.
I had auto insurance with them over 10 years, for the past 2 years I kept …
Beware. They aren’t an insurance company they help sell policies for companies that have poor ratings,poor customer service. Make sure to do your research on these companies American alliance insurance is one to stay away from! (1.3 …
The lady that I spoke with was very kind, considerate, understanding, and professional! I cannot believe how reasonable my insurance quote was! I would definitely recommend this amazing insurance company to everyone and anyone looking for auto insurance! I am very satisfied!
Jennifer was kind and patient i had tons of questions she took time to research them and answer me fully. I thought about waiting and paying later. She gave me all options after disconnecting i gave it more thought and decided i wanted to …