My property is located at HOA community (fourplex) buildings. I’m a human like anybody else, with the same homeowner’s rights as other property owners – I’m Hispanic that’s the exception. …
I went to pay my account and it sent me to customer service who told me that there is a difference in my routing number and my bank account number which I knew for 30 years already and she was so rude and so bad that I hung up on her if you …
After 50 yrs of service we were treated so poorly today it’s disgusting, appalling and horribly wrong! We desperately need another water company to take on tmwa!
lack of customer service and professionalism. Agent and manager ware both very rude, would rather argue and talk down to you rather than work towards a solution.
I would leave 0 stars if I could. I agree with all the other 1 star reviews. Horrible customer service, every time I have had to call them they are rude. It’s a bummer that they are the only option for water services in this town.
DO NOT believe the good reviews. These people are rude and not helpful at all. Horrible customer service!!! I really wish we had another option to go with. If I lived alone, I would rather go without water than use them!
Absolute worst company, all together, that I have ever dealt with.
Their representatives are extremely rude and make it very obvious that they do not care about anything you’re going through, or anything you have to say. …
Tried to talk to a customer service person, to address a leak – had a horrible time getting through to one.
Several days later, I attempted to sign up for a workshop on line -was unable to …
If your billing gets screwed up, they think it makes more sense to send out some guys to turn off your service than to call you on the phone, even if it could all be cleared up in ten minutes. …
Each time I have had to call I have had excellent customer service. Professionalism and calm staff have helped me and provided answers and resolutions.
TMWA increased the water pressure in our neighborhood. Our neighbors were having problems, so they had it tested. While we were out of town for 2 weeks, half of our sprinkler heads popped off and over-watered our lawn. Now I have a $400 …
First time customer.. I recieved my first bill on christmass eve day five days later my water was shut off In 22degree weather I have a special needs child when asked for an arangement I was turned down and was told I had to pay the full …
Very bad service, extremely bad customer care. Obsolete infrastructures and services, paying your bill online is almost impossible, in 2020. The fact that this is the only water company in the area is the only reason they are still alive. I would change my water provider today if I had the chance to do that
I do not call TMWA often, but recently I had to switch service back into my name at the last minute. They were friendly, helpful, and able to complete my request.
Worst water company I have ever delt with!! Just moved to Nevada, and they charged me $100 deposit, got my first bill and in less then a week they turned off the water. Then tried to get me to pay another $250 deposit because they had shut it off. Bills some times never show up. I would change water companies if it was possible!!
Had no water since 10am, I come home and the guys are just sitting around their trucks relaxing… not caring that people are not able to use the restroom, get washed up after working all day, and wanting to get cleaned up especially …
It is December 6,2020 I have never given a review before but I find one in my name this one I am giving TMWA have there accounts mixed up I have paid my water bill 2 times this month and my told it is pasted due and I am being charged a late fee. These people have a new computer system and it is not working properly.
Really poor customer service. No compassion during covid. Also had water leak resulting in huge 800$ water bill and because they compared to last owners water bill with folks that had 15 horses against our bill this year with 2 people and no livestock they would only give 60$ credit
The woman on the phone was RUDE as RUDE can be. Record keeping is a joke. After they changed the billing system I was told, with an extra special snotty tone “I am going to just have to put my request in writing”. Are you kidding? I did …
Worst company. Charged me $600 for tampering with the water meter when I don’t even know where it is! It’s wrong that they can do this kind of thing and nothing can be done about it cause you can’t choose your water company!
I forgot to pay my water bill ONCE and TMWA tacks on $50 to get my water turned back on, PLUS $145 “deposit” that nobody told me I had to pay on top of that! My next bill was over $200 just in fees! Terrible! Definitely a monopoly and they know they can get away with it!
I’ve been paying TMWA automatically for several of the last 14 years and have often had a credit with them. Water main burst and I didn’t figure it out immediately(because I auto pay) I was made to pay a security deposit of a few hundred …
horrible people run this company
I was looking at old paper mail as I’m an online pay person as much as possible, and I see where I was threatened with disconnection last Nov. during a pandemic …
This website is the most cumbersome, user unfriendly maze I can begin to imagine. For starters, one is immediately confronted with a demand to accept every TMWA cookie and privacy invasion known to technology before one can begin, and …
Very rude customer service people. I would rank them amongst Charter and ATT for the worst service. It must be a very unhappy place to work as everyone there has a miserable attitude.
This is a horrible company. I have a simple question about my bill. I held on the phone for over an hour (no exaggeration) and got no response. My bank statement showed all bills paid and they want almost $200. Couldn’t at least ONE employee be able to answer a simple question? I guess not!!
Wow, I cannot express how terrible this “company” is. I have been repeatedly billed for an address that I vacated 18 months ago. My bank statement even displays the current tenent’s name on the transaction line. I have been sent to …
This company couldn’t care less about any hardships people may be experiencing during a global pandemic. My water was shut off after I requested one additional day to make a payment in full. The service rep asked her manager and his …
Their service is so bad that I had to call the Nevada Attorney General’s office and file a complaint just to get the water turned on. These folks are mean, passive aggressive and intentionally withold water service to your home to punish and humiliate you. And I have good credit and good payments. Report them
Terrible company that nickel and dimes you for everything they can. The phone reps are shockingly friendly but the bearer of the bad news for all of TMWA’s policies and fees. You want to pay with any method that is beneficial to lower …
You guys are a joke you only go after resident’s and you ignore the HOAs and city watering. Like on Vista next to Safeway there’s water along the road e every day. Or save mart in Spanish springs the parking lot drip lines spray water all over and have brakes in them flooding the parking lot.
I just called to add myself to the bill because my husband set the account up. I also wanted to know if I could be expecting a bill in the mail since we have not received a bill yet. Alexis answered the phone within 1 minute and was very …
This organization is terrible. As you can see from their very low rating. I have lived in my house for over 7 years and have always paid my bill. Yesterday I came home to no water. I called immediately and after being on hold for 25 …
As a customer & employee, I appreciate TMWA’s transparency and commitment to water quality and conservation. By far the best place I’ve ever worked with kind and dedicated professionals!
This is the worst company. I was shut off for non payment no notice, nothing! I paid the bill at 1pm. I was told by 6:30 pm that day it would be turned back on. Was it? Nope. That’s a lie. The ladies I talked to were both rude …
The rest of the comments say it all. No humanity or compassion. I’m on disability waiting on back pay and I have a pregnant fiancé and two young children in the house, and all I get is an I’m sorry. I guess don’t don’t mind dehydration occurring in kids.
IF TMWA REALLY cared about water…they would have contacted my business when they saw the usages TRIPLE. It turned out to be the neighboring business’s toilet, but our water usage went from 20,000 gallons a month to 65,000 gallons a month? …
Their version of customer service is “What’s your problem? OK, figure it out for yourself. We misapplied your payment? Sorry, you have to figure out where your money went so we can apply it correctly.”
Worst experience with a utility ever. I moved recently and the service was supposed to be set up as paperless and autopay. Then my water was shut off months later for non-payment. I called and was treated like a derelict. Total …
This is the worst company with the worst customer service. I know I’m not the only person struggling with bills in this expensive economy. I was shut off for non payment without notice. When you call anytime you get rude customer service. …
Ladies and gentlemen, I’ve found the best way to pay TMWA. First, you have to use a web browser that TMWA website supports. I highly recommend Microsoft Edge to pay your bill. Use a computer and not a Smartphone.
Super bad customer service they don’t help at all and I kept getting the same lady she even hung up on me but I still called back with no help at all…. Horrible service! Crazy they need to really change there way of doing business… no genuine help or concern for their customers and families who need water…
Forgot to pay bill. Notified by letter. No call. Text. Email. Paid bill 2 hours before close had to wait till next day for water. Not exactly pro active.
I wish i could tell you to stay away and avoid this company. But, we don’t have a choice! They don’t really care about their customers and lack accountability for any wrong doings. Their customer service reps can be condescending and snarky. I wish there was another option for us. Working with them is the absolute worst!
They are the worst ever. The website is horrible to use. The login fails all the time and it is impossible to reset. Quick pay does not work. Autopay does not work. When I called to ask for help, they were very cold and rude. I was told that they can’t help me over the phone and I have to go to their office.
We paid our bill in full in the earlier morning they shut us of in the afternoon even after they received full payment before shut off. We called after we got home to no water, they didn’t care not like they have competition or anything so why would they. Even talked to a supervisor who was nothing but unhelpful good job guys.
Just called to follow up on an account. We moved and new owner didn’t transfer service. Just asked questions and wanted to make sure account had been closed. Very strange interaction. New owners said they would pay the bills. I’m not the …
Bad customer service
Thanks for the great water!
Horrible customer service..
Very rude customer service
Pathetic how terrible this company is.
Great people
Thieves who won’t fix a mistake they made.
Great Service
Garbage customer service, impossible to get a hold of anyone.
Agree with other reviews…no customer service and no professionalism!
Lady on the phone is not very nice. Need some people skills at your call center 🙂
Great customer service! One of the best water providers i have used.
Very horrible customers service, and not reliable. Just a scumbag company.
My property is located at HOA community (fourplex) buildings. I’m a human like anybody else, with the same homeowner’s rights as other property owners – I’m Hispanic that’s the exception. …
Rude on the phone before hanging up. Not helpful even though they are why our pipes are getting damaged. Thanks guys.
No issues with my water…. Ever. I have been a customer for 25 years. Best tasting water in the west.
Cleanest water in the country. Excellent staff! Confusing menu.
I went to pay my account and it sent me to customer service who told me that there is a difference in my routing number and my bank account number which I knew for 30 years already and she was so rude and so bad that I hung up on her if you …
After 50 yrs of service we were treated so poorly today it’s disgusting, appalling and horribly wrong! We desperately need another water company to take on tmwa!
lack of customer service and professionalism. Agent and manager ware both very rude, would rather argue and talk down to you rather than work towards a solution.
I would leave 0 stars if I could. I agree with all the other 1 star reviews. Horrible customer service, every time I have had to call them they are rude. It’s a bummer that they are the only option for water services in this town.
DO NOT believe the good reviews. These people are rude and not helpful at all. Horrible customer service!!! I really wish we had another option to go with. If I lived alone, I would rather go without water than use them!
Completely agree with the reviews! Terrible customer service, horrible company! Hopefully we get another water company in northern nevada soon!!
The new TMWA management is awful. From their online bill pay, to their phone service it all is subpar. Wish I had options……
Terrible customer service. I keep submitting to go paperless since they forced me to get hard copy after their system upgrade. Still nothing.
Absolute worst company, all together, that I have ever dealt with.
Their representatives are extremely rude and make it very obvious that they do not care about anything you’re going through, or anything you have to say. …
Tried to talk to a customer service person, to address a leak – had a horrible time getting through to one.
Several days later, I attempted to sign up for a workshop on line -was unable to …
If your billing gets screwed up, they think it makes more sense to send out some guys to turn off your service than to call you on the phone, even if it could all be cleared up in ten minutes. …
Each time I have had to call I have had excellent customer service. Professionalism and calm staff have helped me and provided answers and resolutions.
Vanessa was incredibly helpful on the phone, detailed oriented and overall great customer service experience!
TMWA increased the water pressure in our neighborhood. Our neighbors were having problems, so they had it tested. While we were out of town for 2 weeks, half of our sprinkler heads popped off and over-watered our lawn. Now I have a $400 …
First time customer.. I recieved my first bill on christmass eve day five days later my water was shut off In 22degree weather I have a special needs child when asked for an arangement I was turned down and was told I had to pay the full …
Very bad service, extremely bad customer care. Obsolete infrastructures and services, paying your bill online is almost impossible, in 2020. The fact that this is the only water company in the area is the only reason they are still alive. I would change my water provider today if I had the chance to do that
I do not call TMWA often, but recently I had to switch service back into my name at the last minute. They were friendly, helpful, and able to complete my request.
Worst water company I have ever delt with!! Just moved to Nevada, and they charged me $100 deposit, got my first bill and in less then a week they turned off the water. Then tried to get me to pay another $250 deposit because they had shut it off. Bills some times never show up. I would change water companies if it was possible!!
Had no water since 10am, I come home and the guys are just sitting around their trucks relaxing… not caring that people are not able to use the restroom, get washed up after working all day, and wanting to get cleaned up especially …
It is December 6,2020 I have never given a review before but I find one in my name this one I am giving TMWA have there accounts mixed up I have paid my water bill 2 times this month and my told it is pasted due and I am being charged a late fee. These people have a new computer system and it is not working properly.
Really poor customer service. No compassion during covid. Also had water leak resulting in huge 800$ water bill and because they compared to last owners water bill with folks that had 15 horses against our bill this year with 2 people and no livestock they would only give 60$ credit
The woman on the phone was RUDE as RUDE can be. Record keeping is a joke. After they changed the billing system I was told, with an extra special snotty tone “I am going to just have to put my request in writing”. Are you kidding? I did …
Worst company. Charged me $600 for tampering with the water meter when I don’t even know where it is! It’s wrong that they can do this kind of thing and nothing can be done about it cause you can’t choose your water company!
I forgot to pay my water bill ONCE and TMWA tacks on $50 to get my water turned back on, PLUS $145 “deposit” that nobody told me I had to pay on top of that! My next bill was over $200 just in fees! Terrible! Definitely a monopoly and they know they can get away with it!
I’ve been paying TMWA automatically for several of the last 14 years and have often had a credit with them. Water main burst and I didn’t figure it out immediately(because I auto pay) I was made to pay a security deposit of a few hundred …
horrible people run this company
I was looking at old paper mail as I’m an online pay person as much as possible, and I see where I was threatened with disconnection last Nov. during a pandemic …
This website is the most cumbersome, user unfriendly maze I can begin to imagine. For starters, one is immediately confronted with a demand to accept every TMWA cookie and privacy invasion known to technology before one can begin, and …
Started up new service and the woman on the phone was very helpful and the whole process only took a couple of mins. Great first impression
Very rude customer service people. I would rank them amongst Charter and ATT for the worst service. It must be a very unhappy place to work as everyone there has a miserable attitude.
This is a horrible company. I have a simple question about my bill. I held on the phone for over an hour (no exaggeration) and got no response. My bank statement showed all bills paid and they want almost $200. Couldn’t at least ONE employee be able to answer a simple question? I guess not!!
Wow, I cannot express how terrible this “company” is. I have been repeatedly billed for an address that I vacated 18 months ago. My bank statement even displays the current tenent’s name on the transaction line. I have been sent to …
This company couldn’t care less about any hardships people may be experiencing during a global pandemic. My water was shut off after I requested one additional day to make a payment in full. The service rep asked her manager and his …
I would describe my experience but all these other terrible reviews sum it up pretty well
Terrible money-hungry place. No empathy. Very rude. Unfortunate that you have to work with them. Worst ever. Boooo to you!
Their service is so bad that I had to call the Nevada Attorney General’s office and file a complaint just to get the water turned on. These folks are mean, passive aggressive and intentionally withold water service to your home to punish and humiliate you. And I have good credit and good payments. Report them
Terrible company that nickel and dimes you for everything they can. The phone reps are shockingly friendly but the bearer of the bad news for all of TMWA’s policies and fees. You want to pay with any method that is beneficial to lower …
You guys are a joke you only go after resident’s and you ignore the HOAs and city watering. Like on Vista next to Safeway there’s water along the road e every day. Or save mart in Spanish springs the parking lot drip lines spray water all over and have brakes in them flooding the parking lot.
I just called to add myself to the bill because my husband set the account up. I also wanted to know if I could be expecting a bill in the mail since we have not received a bill yet. Alexis answered the phone within 1 minute and was very …
This organization is terrible. As you can see from their very low rating. I have lived in my house for over 7 years and have always paid my bill. Yesterday I came home to no water. I called immediately and after being on hold for 25 …
As a customer & employee, I appreciate TMWA’s transparency and commitment to water quality and conservation. By far the best place I’ve ever worked with kind and dedicated professionals!
This is the worst company. I was shut off for non payment no notice, nothing! I paid the bill at 1pm. I was told by 6:30 pm that day it would be turned back on. Was it? Nope. That’s a lie. The ladies I talked to were both rude …
The rest of the comments say it all. No humanity or compassion. I’m on disability waiting on back pay and I have a pregnant fiancé and two young children in the house, and all I get is an I’m sorry. I guess don’t don’t mind dehydration occurring in kids.
Your drivers should know how to check their blind spot! Almost caused a pile up on south Virginia
IF TMWA REALLY cared about water…they would have contacted my business when they saw the usages TRIPLE. It turned out to be the neighboring business’s toilet, but our water usage went from 20,000 gallons a month to 65,000 gallons a month? …
Their version of customer service is “What’s your problem? OK, figure it out for yourself. We misapplied your payment? Sorry, you have to figure out where your money went so we can apply it correctly.”
Worst experience with a utility ever. I moved recently and the service was supposed to be set up as paperless and autopay. Then my water was shut off months later for non-payment. I called and was treated like a derelict. Total …
This is the worst company with the worst customer service. I know I’m not the only person struggling with bills in this expensive economy. I was shut off for non payment without notice. When you call anytime you get rude customer service. …
Ladies and gentlemen, I’ve found the best way to pay TMWA. First, you have to use a web browser that TMWA website supports. I highly recommend Microsoft Edge to pay your bill. Use a computer and not a Smartphone.
Super bad customer service they don’t help at all and I kept getting the same lady she even hung up on me but I still called back with no help at all…. Horrible service! Crazy they need to really change there way of doing business… no genuine help or concern for their customers and families who need water…
Forgot to pay bill. Notified by letter. No call. Text. Email. Paid bill 2 hours before close had to wait till next day for water. Not exactly pro active.
I wish i could tell you to stay away and avoid this company. But, we don’t have a choice! They don’t really care about their customers and lack accountability for any wrong doings. Their customer service reps can be condescending and snarky. I wish there was another option for us. Working with them is the absolute worst!
They are the worst ever. The website is horrible to use. The login fails all the time and it is impossible to reset. Quick pay does not work. Autopay does not work. When I called to ask for help, they were very cold and rude. I was told that they can’t help me over the phone and I have to go to their office.
We paid our bill in full in the earlier morning they shut us of in the afternoon even after they received full payment before shut off. We called after we got home to no water, they didn’t care not like they have competition or anything so why would they. Even talked to a supervisor who was nothing but unhelpful good job guys.
Just called to follow up on an account. We moved and new owner didn’t transfer service. Just asked questions and wanted to make sure account had been closed. Very strange interaction. New owners said they would pay the bills. I’m not the …