City & County Credit Union (CCCU) is a full service, not-for-profit financial institution owned by its members. Any person who lives, works, worships or attends school in Ramsey, Washington or Northern Dakota County can join!We offer:? Savings accounts? Checking accounts? Mortgages? Auto loans? Student loans ? Business services? Visa cards ? Online access? Mobile Banking ? More!Call us today for more information.
| Monday 8:30AM–4:30PM Tuesday 8:30AM–4:30PM Wednesday 8:30AM–4:30PM Thursday 8:30AM–4:30PM Friday 8:30AM–4:30PM Saturday Closed Sunday Closed |
144 11th St E, Saint Paul, MN 55101
I travel for work. For years (literally) I have complained about not being able to log into my account from some countries when I’m abroad (countries in South America for instance). I get rude responses from the IT department with solutions …
Can’t get ahold of anyone on hold listening to music for over an hour waiting for someone to answer and no one answered
Excellent service!
I love my bank…
Very good customer service and hours
Received very organized and knowledgeable help. Also very friendly.
Very friendly and helpful! I would like to see a few more locations and features on the mobile app but overall, I am happy!
Nikki and Allie at the saint paul Credit Union were so professional and nice I will be recommending them to othersin the future thanks again Laura
Gregory is incredibly knowledgeable and skilled as a banker. Excellent service
I’ve been going to CCCU for 32 years. Far better service here in every way than any bank I’ve had accounts at.
Run they are not helpful I had to switch banks
We had a bit of a tiff when my check order was overlooked but with a bit of persuasion I received my checks in record time. …
The members at the St. Paul downtown location is amazing so polite and friendly and helpful thanks Tim and Pat
Not sure why they cant get pending money transfers to clear within a reasonable amount of time, almost like they have to go pickup the money 1st. Very antiquated service and practices, will be going to a real bank
Fantastic service. I can’t imagine ever going back to a corporate bank after being a member of this amazing credit union. I’d give CCCU 10 stars if I could.
Been a member since 2004. I love it.
I am horrified by the way this the employees of this credit union have treated my daughter and her husband. I will be removing my account and will post negative reviews wherever possible.
Great service for years. My sole complaint is the fingerprint account access feature on their mobile app doesn’t work when you have multiple accounts.
Showed up to use the coin machine, asked the teller what the fee for machine was. She said I can’t tell you what the fee is, the machine will tell you after it’s done. I asked her for a ballpark of the % fee that would be taken. She said I …
Very lovely bank that is willing to help figure out things for me to make sure I’m getting a fair and helpful banking experience.
Prospective members beware: the information you are given on the phone may not match the information you are given at the branch. And the people in the branch will say that it’s because the people answering the phones don’t open the …
Love City and County! My only negative feedback is the ATM in Maplewood is either out of service or out of cash on Thursday nights. A handful of times I haven’t been able to get cash and have to stop somewhere else and pay the fee.
It was so easy and seamless to walk in and open an account. Great experience.
I had a little trouble setting up my on-line account, and I was helped immediately. Even received a phone call, instead of an email, to make sure I could log …
Absolute joke of a bank for anyone who isn’t stuck in the direct Saint Paul area. No benefits or breaks, and if you are a service member they will make sure to screw you SCRA be damned. Also, if you are an average Joe with normal income …
Got what I thought was an auto loan for 1.99%… decided at the last second to get accidental death loan insurance (I guess)… was told by loan officer that she didn’t know the exact rate but that it would be at max 4%… ended up being 8%… watch out for that. Other than that, I’ve had mostly good experiences here.
Any financial institution that penalizes its customers for not using their services frequently enough deserves one star or less.
You can argue industry standards or policies all day, but in the end you still steal money. Dare to be different C&CCU, dare to be different.
Any complaints are based on inappropriate actions by the customers.
Also it is not a teller’s job to be yelled at by people who don’t understand how a proper financial institution works. …
I had an amazing experience with Emmanuel when starting my new account this past week. I love CCCU I’ve been a proud member for well over 10 years.
Danielle was very helpful in establishing both checking and savings accounts for us in our first week of being married.
Went to the St.Paul Location for the first time because I had suspicious activity on my account so I wanted to stop by and see what was going, the women who helped me seemed like she didn’t want to be there, she was kind of rude and short …
They gave me a loan 10 years ago when my own bank of 10 years wouldn’t. They also gave me a $250 line of credit even though I didn’t bank with them at the time. I am a minority and I have always been treated first class.
As a long time customer of City and County Credit Union I thought I would take a chance and ask for a loan to help pay down my debit so I could by a house. I was denied because I owed to much on my Fingerhut account. My feeling this is a …
Wow, I’ve got 2 different CUs accounts now both located in Downtown Saint Paul. M-C, CC-CU & Spire CU. Obviously in the saddle of the UGLY Large Bank Buildings, with no Class & definitely no Charm. Sense, One of the Chains hijack 1st Nat of …
I recently took payment in the form of check from City & County Credit Union. I went to cash the check, and they wanted to charge me 10.00 because I didn’t have an account there. I understand that it is within their right to do so, but it …
I recently visited the St. Paul branch to get Gold Medallion Signatures as well as notarization of important legal documents. As always, I was met by friendly, professional staff members who provided me with the service I needed in a quick …
Long time customer.
I asked twice for a “rewards” cc and was denied both times citing high debt ratio! I have no cc debt, zero.i have excellent credit. The only reason I wanted a …
I dont understand why within the past couple of years I was denied an Auto, Home and Personal loan from City & County Credit. But I was approved elsewhere with a great interest rate and larger loan amount for the same loans I applied for at CCU. This is a sign for me to move on to a new Credit Union its been a long 8 years.
If I could, I wouldn’t even give this place one star. This specific location in downtown Saint Paul is the worst! I only come to this location because they are open earlier than their other locations. Workers here gives so much attitude …
We use CCCU for our business accounts. We are extremely happy with the service! Our banker Anne is amazing – on top of everything and very responsive. Plus we like that we can easily connect to a person and have that consistent point of contact. Thanks CCCU!
CCCU has been my bank for years. I wanted to share my experience with Tina who was our Mortgage Broker. She was super responsive, made sure we understood everything since it was our first time buying a home, ensured we got the best rates, …
We have been exceptionally happy with City & County Credit Union. We purchased a new home in August and TJ helped us with everything along the way. From keeping us on track with all of the forms and documentation needed to providing piece …
I tried calling service and i was listening to music for 1hr. Next time if i wanna listen to music I’ll call again. What a waste of time
I have been a member for a couple of years now. My family and I have recently moved to Southwest Minnesota. The nearest branch is 3 hours away from us. Since our move we have had nothing but problems. My current issue is I made a payment on …
I noticed a bad review and thought it was necessary to post one myself. I have been banking at CCCU for 18 years and have ALWAYS been impressed with their service and professionalism. I have been in the lobby and have noticed some of the …
I have banked with CCCU for a number of years for auto and motorcycle loans. Most recently they helped me as a small business owner with the PPP loan. I specifically worked with Anne K Smith and her customer service has been top notch! I …
Always bad service at the downtown location. If I don’t do my banking remotely 98% of the time then I would not be with them anymore. …
I opened the account and made an appointment to discuss my questions at the St. Paul office on Saturday. I get there and that office is closed on Saturdays. Second, it takes for ever for your money to get into the account. Third, I called …
A couple of my friends banked here so they recommended it to me Absolutely love this bank! They treat you right. Made my experience nice and easy. Even when I had just fair credit, my interested rates were unbelievable, nothing a big bank …
I have been very impressed with Branch Manager Tim L. For the most part my personal and business banking needs are straightforward, but when I need added support Tim is high energy, professional, personable and smart. He communicates well …
I’ve always had exceptional service at this Credit Union. As you can’t always Educate people! …
We worked with Tina Hagen to purchase and refinance our home. They have been an amazing to work with (responsive, courteous, and professional)! …
My experience was great! Both Debbie and Emmanuel, as per usual, give the best customer service! My experience with each of them has always been positive. Each has taken the time to develop a relationship with me. I do business with …
So u get a gift card with an expiration date thats years away and if u dont use it, the bank eats the money that gifter gave and theres no way to return it/refund it back into the card or the gifter. So basically the bank is taking ur money and lesson learned is nvr get a gift card from this bank.
Have been banking with CCCU for years and recently switched to this branch from the Maplewood one. Staff here are always friendly and helpful. As a tipped employee, I love that this location has a customer-side change machine – even if I …
Use to love being a member of this bank however: everytime you turn around they are “improving the mobile bank” which is NOT an improvement. Example you use to be able to use your fingerprint to access your account. You would think this is …
I have been a customer for over 3 yrs, and your Call Center Manager has Terrible Customer service skills. I will soon be closing my account, and opening with ppl who appreciate my business.
Updating my review of the downtown CCCU from 3 years ago. I can see that their staff are trying their best to be “happier” and “nicer”. I’m very glad to see that improvement. …
I tried borrowing $5,000.00 and this credit union did everything possible to make sure my loan was not approved. I was purchasing something that had 45,000.00 of value which means the credit union would have more ownership than myself. I …
If you want your accounts stolen multiple times and the have to wait days for resolution then City & County is your bank! Also, they outsource their fraud department so enjoy knowing some low IQ lacky from who knows where is “on the …