Northeast Ohio Natural Gas Corporation is a regulated public utility that has been providing natural gas services since 1986.
| Friday | 7:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4PM |
| Tuesday | 7:30AM to 4PM |
| Wednesday | 7:30AM to 4PM |
| Thursday | 7:30AM to 4PM |
5640 Lancaster Newark Rd NE, Pleasantville, OH 43148
communication is horrible, don’t understand their billing.
Very nice people
Poor service (no heat in 875 Maxwell Ave )
Very nice people. This is a great company
No one answerers I called PUCO
Great communication very helpful and very pleasant on the phone.
Service is okay. Just hate paying a $20 service fee monthly when I use $1-5 of gas monthly
Great customer service in my end. I just don’t understand the monthly service charge
You claim to be closed by 4:00 pm on weekdays. I made a phone call at 3:15 pm on March 23rd to both of your numbers and received the same message that you are “closed”. It was 3:15. Your message and website say you close at 4:00 pm.
“Customer service is the horrible “. This company does not care about their customers. The 5 stars here must be from people who work there.
Worst costumer service ever and they turn the phones off after 12:00 am. Took 6 weeks to get them to tie in at the road and then a week to bring me a meter all in the middle of winter with no heat in the house!
I’m very disappointed with them. Two people came knocking on my door, they told they were an electric and gas supplier and my bill would be cheaper monthly by switching to them, and they also said since I was switching I would receive a …
I moved to an area that has NE Ohio has for the natural gas provider and I have been completely unable to reach anyone at this company to get our gas switched into our names. I’ve tried calling over a dozen times to all provided customer …
They are not sensitive to the needs of people. When you have an occupied home that needs gas connection, why take forever, and instead work on connecting homes unoccupied. There should be competition, so I could go with another company. They might straighten up.
Seems alot more than 1 person believes that this company is a clown show. 🤡 …
Tried calling several times to set up service in my new home. No one even answered the phone. Not even a machine. Just rang and rang until a Verizon message said the caller is not available.
They make paying difficult… every month it takes multiple attempts before the website/phone system will work to pay our bill.
I’ve never left a review before but I can see why they’re rated so low. The customer service and service department don’t ever communicate or something. We called for new line installment almost 2 months ago for our new build which was …
Zero stars if possible. The customer service and communication with this company is atrocious. Linda Richards should be fired for her derogatory tone and lack of accommodation when speaking with clients. I have never had such issues or terrible service with a gas company.
They are trying their best. They had account issues over the weekend. Some people (mine) were effected. They were supposed to send out messages about a merger but someone dropped the ball. Hang in there. They will get your account up again or send you something in the mail soon.
Been trying for days to get in contact with someone for new construction service. Multiple calls put you directly in a hold que for as long as 50 minutes at one point and couldn’t hold any longer. No email option and no one is able to get …
If I could leave a zero star I would. Today my gas is shut off and I was informed that someone changed my mailing address. I am the only contact on the account and I did NOT change my address. So I have not received a shut off notice nor a …
TERRIBLE SERVICE. They shut off gas to our business during a service call as we needed to remove a meter. We removed the meter as instructed and called them back exactly one hour later. THREE DAYS have passed as we still have no gas to our …