No complaint. I did have a problem with not getting the bin empty when they dumped it, but contacted them and no problem. I have had them for many years and am happy with the service.
Terrible service and rude drivers! They will mow down everything in their path before they would hit the brakes. It’s shocking no one has been killed by one of them.
Always great customer service. Great prices. They have come back multiple times over the years to get our garbage if we forgot to bring it out and it was full. Some of the negative reviews on here are hilarious, this place is a business not a daycare!!!! Lol.
Worst Garbage Service EVER. They never fully empty cans, and won’t send driver back to pick up the stuff they should have taken in the first place. They are VERY rude over the phone. Horrible customer service. Very Dissatisfied. I DO NOT recommend them. Issues every other week.
Stay away! Scheduled a pick up at my house for a LARGE chair. I called back when it was not picked up and was told that the driver had marked it picked up…..so they sent back the driver, he then said the chair was not there…..so called …
Question#1- where to take oversize tree limbs, that the storm blow down? Is there a charge on that?
Question#2- do the prices go down when yard waste is done for the season? Only …
At N Nokomis street we parked we were from out of town and we had a terrible experience from the garbage truck driver. He came out of his truck streaming at us because we were parked in the wrong spot and we went to move our vehicle …
They delivered the wrong size dumpster a 2 yard instead of a 4 yard called and they were said they would only charge one time to to equal the same amount, charged my bill twice. The lady at the desk told me just to pay the bill or might get a bill for a $150 dallors more for everything in the dumpster!!great customer service
I work in real estate and we often have inspections that are needed that require the services of professionals in various fields. I have had the experience of certain industry professionals really going over board with estimates to the …
If you miss putting garbage out, they bill you anyway. If you put another bag out with your garbage can, they charge an extra $5 per garbage bag, even if you missed the previous week. They charge by weight of the dumpster, as if you should …
Didn’t want my business! Filled out their online form to “Request Service.” Waited for a week to get a call back that never came. Called back a week later and spoke with someone to set up new service. Was told that I had to speak with …
Called to complain about recycling not being picked up AGAIN and marked as un serviceable and was blocked by a car. (i live by the school) and wait until next service. Wouldnt let me put it out with trash. “Customer service” then gets …
They are the worst garbage company in Minnesota! I find my trash on the ground more often than not, they are too lazy to get out of the truck to pick anything up if they drop it, and when you call and complain the company does absolutely …
The customer service folks are rude and have no professionalism they talk in a deeming way. Their online website doesnt even tell you how much you owe. Multiple times i paid and they said it was either a day late or any other excuse to …
They will find any excuse to leave our garbage and recycling. When we will call to find out why It wasn’t picked up they can’t give us a reason and won’t do anything to help fix their mistake we just have to wait till they come next week and hope they pick it up then. Honestly the worst waste company I’ve ever worked with.
The truck Drivers drive as though they are heavily intoxicated. Safe driving and respectable speed are clearly not company values. They are unprofessional and the service is extraordinarily poor. It is surprising that a business can succeed …
Not professional. They need to update the way they help customers. There isn’t many options for garbage collectors and there’s no good company around the area so you deal with what you get. Of you need garbage picked up, sure they work. But so does literally any other company.
We have used them for years. Weekly pick-up. We use the largest can and usually don’t fill it every week.
Charge extra for bags that don’t fit in can and are alongside the can on pickup …
Awful. Our city contracts through them. The city told us to not put garbage out a certain night, because they were going to plow. I put my can out at 726, exactly, the morning of garbage day. In fact, the truck was on the other side of …
We currently use west central sanitation for our home trash and recycling service. We receive service every Monday. when I arrived home on our last service date I found our can still 2/3 full. The container was not packed tightly and should …
Great garbage company at very reasonable prices. Never had any problems with them. Great employees who get their work done well. Very reasonable dumpster rental in case you wanna clean out your basement and garage. They haul it away for only about $100 for a big dumpster.
Last year during the holiday I didn’t put my can out because their calendar said they wouldn’t be picking up. We put it out there next day which was according to their calendar and they didn’t pick up. I called and they said they decided …
I’ve never had a problem with West Central Sanitation. With a garbage or recycling company, it’s hard to stand-out – you just want consistent, acceptable service every week, right? And that’s what I get. But I also get more! This week, for …
Reprehensible service! We rented a dumpster when moving. They parked the dumpster on the grass and ruined a 5×12’ plot. There were deep ruts, and the grass was dead. They also left deep ruts in the neighbor’s yard. When they removed the …
I paid my bill in full, the next day they did not pick up my garbage. Called to ask why my trash wasn’t picked up and the rep said “the way our system works we didn’t get your payment till today”. I asked what we could do to fix and she …
I have had them since I moved here 7 years ago, overall decent company. Just be aware when you put your garbage out on the public street if someone parks within 3’ of it they can not pick up. As we only have parking on this side of the street I am screwed. You don’t own the parking in front of your house
Worst experience ever! I called to get residential garbage pick up, got a fair quote, and said go ahead. I also paid $50 deposit that day to start the process. Got the first invoice and the bill was a lot higher than quoted rate. Called …
They provide exceptional service! I didn’t realize my bill wasn’t on autopay and I missed a payment. Called and got it fixed. The lady said I could leave 5-6 bags free of charge to make up for last weeks. Flash forward to today, I totally …
Ex wife got a roll-off. We had it for a period of time, called to have it removed, paid almost $300 then they stated I owed almost $200. I paid the almost $300, gave them my ex wife’s info (as she was the one that contracted with them in …
West Central has been horribly inconsistent with picking up our yard waste (contracted to do so by the city we live in as a service we pay for), and has been even worse at addressing the problem. I’ve called West Central Sanitation numerous …
West Central sanitation has no sympathy or heart for their senior citizen customers who have trouble navigating the bins to the curb when it’s icy and snowy and extremely dangerous. As a senior citizen with mobility issues I have trouble …
Consistency skipped our house but not our neighbors. VERY RUDE CUSTOMER SERVICE. Maggots all over our garbage cans bc they wouldn’t pick up our trash for 4 WEEKS in a row. Ridiculous. Don’t waste your time or money PLEASE.
This is the 4th time your trucks have come by this winter after they empty container instead of placing it back on its wheels dump it on its side both the garbage and recycling bin.
I don’t often leave reviews but I am very happy with West Central. Very fair with the pricing and not like other garbage companies that bait you in with an introductory offer and then spike the bill after a short period of time. I have …
Drivers are great and willing to go the extra mile. Office/billing staff not so much. Rented a rolloff and they apparently applied my regular quarterly payment to the dumpster and wound up shutting off my garbage service for non-payment, …
Thankful to not be a paying customer. Hopefully the County will re bid out the recycling because of the poor management of this program! Use anyone else but West Central Sanitation!
Since signing up not even a year they didn’t pick up trash one month stating it was slick on grass. They didn’t pick up trash last month so we received 4 extra bins this month(april) they left trash in big dumpster & emptied 4 smaller bins. …
Office staff is horrible, not friendly or willing to help. They do not help out and the company lost my returned garbage cans! I did not receive a bill or a notice on a bill being late. They just didn’t pick up the garbage. I would not recommend!
One of their drivers tried to back up my long long driveway in March sinking his truck in my driveway. Here we are almost in July with my driveway still damaged and they just took the dumpster at 530 in the morning because we didn’t pay …
Not the best service. Have had a few times where they do not pick up based on some bad excuses. No call or notes left on why service was not done. Always have to call them to get them to put a service note to have extras picked up.
Every now and again they completely miss our house so our trash and recycling is STILL in our bins. Mind you, Thursday IS trash day and they keep missing it. Plus, the wheel on our trash bin was broken so I had to call 3 times for them to fix it! Not impressed!
They consistently miss picking up my garbage and recycling. This time it has been 5 weeks and still have not picked up recycling despite my calling repeatedly. If I wait for them to pick up my recycling, it will be 6 weeks of no service.
The drivers at west central sanitation are very inexperienced. They speed in the driveway, like 25 to 35 mph. They cut corners and drive over the grass, leaving ruts in the lawn. I put driveway marker posts up and they drive over them, …
I started using this company when I moved into my house mid August 2022. Have never had an issue with them coming and picking up my trash. They’ve missed a day once but was here the next day to pick it up. A few months after I moved in I …
They have damaged the property I work at and my personal vehicle. I called to complain and have been treated in a very unprofessional manner. Took over a month for Patrick, the supposed head of HR, to get in touch with me. He says I did not …
Douche canoes.
They are very helpful on getting you what you need
Good value. Great service. On time.
Great service – never had an issue. Very timely
Great pricing, good customer service! I’ve never had an issue with them.
My gal in front is so great for the company! Everyone is friendly.
Very unprofessional and rude . Lack of communication. Will never again do work with them .
Just missed my pickup due to not having it out yet. Called them and he came back within 30 minutes….great customer service!! Thank you so much
No complaint. I did have a problem with not getting the bin empty when they dumped it, but contacted them and no problem. I have had them for many years and am happy with the service.
Terrible service and rude drivers! They will mow down everything in their path before they would hit the brakes. It’s shocking no one has been killed by one of them.
I have to admit, I get treated like I am the most important person in the room whenever I go there. They are absolutely amazing to work with.
Always great customer service. Great prices. They have come back multiple times over the years to get our garbage if we forgot to bring it out and it was full. Some of the negative reviews on here are hilarious, this place is a business not a daycare!!!! Lol.
Poor service and constantly forgetting to pick up. Miss pickup 3 times in less then 2 months
Worst Garbage Service EVER. They never fully empty cans, and won’t send driver back to pick up the stuff they should have taken in the first place. They are VERY rude over the phone. Horrible customer service. Very Dissatisfied. I DO NOT recommend them. Issues every other week.
Stay away! Scheduled a pick up at my house for a LARGE chair. I called back when it was not picked up and was told that the driver had marked it picked up…..so they sent back the driver, he then said the chair was not there…..so called …
Question#1- where to take oversize tree limbs, that the storm blow down? Is there a charge on that?
Question#2- do the prices go down when yard waste is done for the season? Only …
At N Nokomis street we parked we were from out of town and we had a terrible experience from the garbage truck driver. He came out of his truck streaming at us because we were parked in the wrong spot and we went to move our vehicle …
They delivered the wrong size dumpster a 2 yard instead of a 4 yard called and they were said they would only charge one time to to equal the same amount, charged my bill twice. The lady at the desk told me just to pay the bill or might get a bill for a $150 dallors more for everything in the dumpster!!great customer service
I work in real estate and we often have inspections that are needed that require the services of professionals in various fields. I have had the experience of certain industry professionals really going over board with estimates to the …
If you miss putting garbage out, they bill you anyway. If you put another bag out with your garbage can, they charge an extra $5 per garbage bag, even if you missed the previous week. They charge by weight of the dumpster, as if you should …
Didn’t want my business! Filled out their online form to “Request Service.” Waited for a week to get a call back that never came. Called back a week later and spoke with someone to set up new service. Was told that I had to speak with …
Called to complain about recycling not being picked up AGAIN and marked as un serviceable and was blocked by a car. (i live by the school) and wait until next service. Wouldnt let me put it out with trash. “Customer service” then gets …
Lazy drivers. Over charging for a few pieces of wood. Was never told about extra fees.
They are the worst garbage company in Minnesota! I find my trash on the ground more often than not, they are too lazy to get out of the truck to pick anything up if they drop it, and when you call and complain the company does absolutely …
The customer service folks are rude and have no professionalism they talk in a deeming way. Their online website doesnt even tell you how much you owe. Multiple times i paid and they said it was either a day late or any other excuse to …
They will find any excuse to leave our garbage and recycling. When we will call to find out why It wasn’t picked up they can’t give us a reason and won’t do anything to help fix their mistake we just have to wait till they come next week and hope they pick it up then. Honestly the worst waste company I’ve ever worked with.
The truck Drivers drive as though they are heavily intoxicated. Safe driving and respectable speed are clearly not company values. They are unprofessional and the service is extraordinarily poor. It is surprising that a business can succeed …
Not professional. They need to update the way they help customers. There isn’t many options for garbage collectors and there’s no good company around the area so you deal with what you get. Of you need garbage picked up, sure they work. But so does literally any other company.
We have used them for years. Weekly pick-up. We use the largest can and usually don’t fill it every week.
Charge extra for bags that don’t fit in can and are alongside the can on pickup …
Awful. Our city contracts through them. The city told us to not put garbage out a certain night, because they were going to plow. I put my can out at 726, exactly, the morning of garbage day. In fact, the truck was on the other side of …
We currently use west central sanitation for our home trash and recycling service. We receive service every Monday. when I arrived home on our last service date I found our can still 2/3 full. The container was not packed tightly and should …
Great garbage company at very reasonable prices. Never had any problems with them. Great employees who get their work done well. Very reasonable dumpster rental in case you wanna clean out your basement and garage. They haul it away for only about $100 for a big dumpster.
Last year during the holiday I didn’t put my can out because their calendar said they wouldn’t be picking up. We put it out there next day which was according to their calendar and they didn’t pick up. I called and they said they decided …
They missed our street and offered little solution and no compensation. Very disappointed. A poor excuse of not having enough drivers.
I’ve never had a problem with West Central Sanitation. With a garbage or recycling company, it’s hard to stand-out – you just want consistent, acceptable service every week, right? And that’s what I get. But I also get more! This week, for …
Reprehensible service! We rented a dumpster when moving. They parked the dumpster on the grass and ruined a 5×12’ plot. There were deep ruts, and the grass was dead. They also left deep ruts in the neighbor’s yard. When they removed the …
I paid my bill in full, the next day they did not pick up my garbage. Called to ask why my trash wasn’t picked up and the rep said “the way our system works we didn’t get your payment till today”. I asked what we could do to fix and she …
I have had them since I moved here 7 years ago, overall decent company. Just be aware when you put your garbage out on the public street if someone parks within 3’ of it they can not pick up. As we only have parking on this side of the street I am screwed. You don’t own the parking in front of your house
Worst experience ever! I called to get residential garbage pick up, got a fair quote, and said go ahead. I also paid $50 deposit that day to start the process. Got the first invoice and the bill was a lot higher than quoted rate. Called …
Our neighborhood gets forgotten, just totally skipped. We have to call in to get them to reroute a pick up after the fact.
They provide exceptional service! I didn’t realize my bill wasn’t on autopay and I missed a payment. Called and got it fixed. The lady said I could leave 5-6 bags free of charge to make up for last weeks. Flash forward to today, I totally …
Ex wife got a roll-off. We had it for a period of time, called to have it removed, paid almost $300 then they stated I owed almost $200. I paid the almost $300, gave them my ex wife’s info (as she was the one that contracted with them in …
Meeker and Stearns in Eden valley truck driver to lazy to pick up the trash that he dumped all over the road I had to pick it up 1/11/2023
West Central has been horribly inconsistent with picking up our yard waste (contracted to do so by the city we live in as a service we pay for), and has been even worse at addressing the problem. I’ve called West Central Sanitation numerous …
West Central sanitation has no sympathy or heart for their senior citizen customers who have trouble navigating the bins to the curb when it’s icy and snowy and extremely dangerous. As a senior citizen with mobility issues I have trouble …
Consistency skipped our house but not our neighbors. VERY RUDE CUSTOMER SERVICE. Maggots all over our garbage cans bc they wouldn’t pick up our trash for 4 WEEKS in a row. Ridiculous. Don’t waste your time or money PLEASE.
This is the 4th time your trucks have come by this winter after they empty container instead of placing it back on its wheels dump it on its side both the garbage and recycling bin.
I don’t often leave reviews but I am very happy with West Central. Very fair with the pricing and not like other garbage companies that bait you in with an introductory offer and then spike the bill after a short period of time. I have …
My garbage wasn’t picked up, because too close to a car… they couldn’t get out and move it a little? Also, they won’t come back to pick it up😡 …
Drivers are great and willing to go the extra mile. Office/billing staff not so much. Rented a rolloff and they apparently applied my regular quarterly payment to the dumpster and wound up shutting off my garbage service for non-payment, …
Thankful to not be a paying customer. Hopefully the County will re bid out the recycling because of the poor management of this program! Use anyone else but West Central Sanitation!
Since signing up not even a year they didn’t pick up trash one month stating it was slick on grass. They didn’t pick up trash last month so we received 4 extra bins this month(april) they left trash in big dumpster & emptied 4 smaller bins. …
Office staff is horrible, not friendly or willing to help. They do not help out and the company lost my returned garbage cans! I did not receive a bill or a notice on a bill being late. They just didn’t pick up the garbage. I would not recommend!
One of their drivers tried to back up my long long driveway in March sinking his truck in my driveway. Here we are almost in July with my driveway still damaged and they just took the dumpster at 530 in the morning because we didn’t pay …
Not the best service. Have had a few times where they do not pick up based on some bad excuses. No call or notes left on why service was not done. Always have to call them to get them to put a service note to have extras picked up.
Every now and again they completely miss our house so our trash and recycling is STILL in our bins. Mind you, Thursday IS trash day and they keep missing it. Plus, the wheel on our trash bin was broken so I had to call 3 times for them to fix it! Not impressed!
They consistently miss picking up my garbage and recycling. This time it has been 5 weeks and still have not picked up recycling despite my calling repeatedly. If I wait for them to pick up my recycling, it will be 6 weeks of no service.
The drivers at west central sanitation are very inexperienced. They speed in the driveway, like 25 to 35 mph. They cut corners and drive over the grass, leaving ruts in the lawn. I put driveway marker posts up and they drive over them, …
I started using this company when I moved into my house mid August 2022. Have never had an issue with them coming and picking up my trash. They’ve missed a day once but was here the next day to pick it up. A few months after I moved in I …
They have damaged the property I work at and my personal vehicle. I called to complain and have been treated in a very unprofessional manner. Took over a month for Patrick, the supposed head of HR, to get in touch with me. He says I did not …