According to AAA and BBB, an estimated 35 million vehicles experience some sort of mechanical breakdown each year. It’s not a question of If your vehicle will breakdown, but when your vehicle will break down. Are you fully prepared financially to cover the cost of a blown motor? A transmission? A/C or heater repair?We are Protect My Car. We offer industry-leading direct Auto Repair coverage. With one of our plans, you’ll never be responsible for the full cost of car repairs.That’s where we come in by offering low, flexible monthly payment plans that cover these repair bills through six vehicle protection plans. Three of these plans are Vehicle Service Contracts for vehicles under 13 years old and have less than 124,999 miles.
| Saturday | 9AM to 6PM |
| Sunday | Closed |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
| Thursday | 8AM to 7PM |
| Friday | 8AM to 7PM |
570 Carillon Pkwy Ste 300, Saint Petersburg, FL 33716
I’m sure all of your agents are good! But Jason Kersten is exceptional! He offered patience and an abundance of knowledge. I was made to understand so much about my car and its needs. He explained why certain things were not covered. I …
Trying to find out how to go about the first oil change and tire rotation it took me quite some time on the phone. Once I got it done, to submit the claim on line was not easy, finally they emailed me a picture of a credit card but it said …
I’ve been calling since 11/11/22 to get reimbursed for my oil change. Every time I call im on hold for 30 minutes and no one ever picks up. I pay every month. Guess I’ll just cancel this service. And no the portal doesn’t work either.
I have a policy on two vehicles. When I first got my policies, I could reach customer service no problem. But since they started that stupid online portal, you’re on hold for hours. Fyi, that portal doesn’t give all the answers. I’m seriously considering cancelling my policies over this.
They make sure they take they payment promptly for services but when it comes to claims, they will NOT answer the phone & I HATE I chose PMC for a warranty place. I was going to cancel but they persuade me to stay by letting me know the …
Spent two hours on hold to get hung up on to call back and spend 45 more minutes on hold , you can get in touch with someone to sell you a policy almost immediately. But when you try to call for a repair good luck. Will never recommend anyone to this company nor will I ever take a pmc customer into my shop ever again
I have been with PMC for about 5 months now, but I just recently needed there services and I have to say I am very pleased. They work closely with my ford dealership in matteson Illinois and make sure I get the best possible services dine …
An agent by the name of Eugene Sanford was fantastic in his job performance and I’m so glad to have made such an investment with PMC I couldn’t be more happy about people as Mr.Sanford to refer other of great customer service and easy comfort of knowing they got me. THANKS AGAIN AND KEEP UP THE GREAT WORK 💯 …
They want their monthly payment ontime but I have yet been able to reach them on the phone to start the process of getting my transmission done. I have tried several times over the last 3 days with a hold time cumulative in hours this is …
Ozanda W. Gray was Spectacular. He explained to me what my auto mechanic should have done. Oz put the “I” in Kind. I would hire him in a heart beat. Thanks Oz for the outstanding customer support. I appreciate you. MERRY CHRISTMAS
Jason was a pleasure to work with! He got me payment right away which my customer appreciated so he could take delivery of vehicle. I do a lot of claims with different companies as a service writer and a definite thumbs up with you guys!!!
I want to give Courtney K.a big thanks and a hug because she did her job extremely well.I had been without my vehicle since the week they had the storm in Florida,and after they open back up I had spoken to several customer service people …
Horrible Company stole money from me. Called to cancel Im in Colorado they were closed due to weather took out my payment anyways then didnt give it back. So they can just do what ever they want and most likely wont cover your vehicle when the time comes unless you have all your service records and receipts definitely 2 THUMBS DOWN
I am sick and tired of the long waits for someone to answer the phone. For example, I was on hold for 2 hours and 19 minutes before someone answered the call. Also, I have been waiting months to receive my reimbursement check for a repair. …
If I could give a 0 star I would.. Protect My Car is a rip off.. They have denied my claim for motor and transmission work, and still wants to take money out my account… The only thing they good for is oil changes and minor services.. Is it really worth it…
Went through this company for a customer’s car, and Ryan and Todd were both very friendly, helpful, and easy to work with. The whole process was very painless. Both our facility and the customer were happy with the service. Thanks!
Shop owner here, I called in a claim(not my favorite thing) But besides being on hold I have to say I had an excellent experience. Jason Kersten answered my call and went above and beyond to help my customer get the most money towards their …
I enjoy how the company deals with the client regarding the claim filling process! It is very reassuring knowing that the issue(s) will be taken care of. Their professionalism is reassuring and brings peace of mind to the customer. Thank you!!!!
I am a service advisor at Royal Palm Auto Spa and have been very pleased with Kyle Maxwell and Protect My Car with their speed in authorization, payment and response. Thank you guys and Kyle deserves a raise. A+
It was my pleasure working with Jason E. at protect my car.
He went above and beyond to handle a warranty claim and got it done very professionally on one of my customer’s cars on a timely manner.
Protect My Car use to be a good service but what’s the use of having it of you can’t ever speak to someone. Time after time I’ve waited at least 4t minutes to an hour before someone will answer the phone. On top of that if you pay out of pocket and file a claim it took me 2 months before I got reimbursed.
This is not a trust worthy company. They will try any and every thing to get out of paying for a repair. If you call for assistance good luck with that. Very rude customer service and will have you on hold for well over an hour. I HIGHLY …
When my wife took our vehicle in for the free oil change the dealership couldn’t get ahold of anyone to pay the bill!! She waited 45 minutes until I called protect my car service line and also waited 10 minutes to finally reach someone to call the dealership. Still waiting for them to call.
LITERALLY can NEVER get through whenever I call. I’ve sat on the phone on (2) total different occasions for MORE THAN A HOUR and still NO one will pick up the phone. I’m having a car issue right now and literally been on the phone a hour I …
These guys are awesome!!!! Their customer service is Great, Jamari ( customer service agent), was great! He called and notified me my claim was approve and my rental car also was approve. I highly recommend this company. I am a happy customer!!!
I don’t recommend, if you are moving anywhere outside of the us (including Hawaii). They do not cover parts being shipped. Im sharing my oersonal experience with this company.After you start, you will not be able to make a claim until after …
This is the worst car warranty company there is. I have been waiting since February for a check that they owe me! They changed my policy without any notice and than told my repair shop to tell me about it. Would never recommend anyone to go …
I wouldn’t recommend protect my car to the devil him. If I could give them negative I would. They are terrible and don’t honor their word. I had an engine go out on my GMC Arcadia. They first tries to deny my claim because they said I …
Absolutely the worst warranty company I have ever attempted to work with.
I have been on hold for a over two hours getting transferred to every employee who cannot help me(4 transfers so far). I am simply trying to file a claim for …
HORRIBLE HORRIBLE! I was told at the beginning of my policy that this warranty covers basically EVERYTHING and now that my vehicle is in shop they don’t cover suspensions etc. I was told a complete lie want every dime I spent on this policy …
I work for a mechanical repair shop and dealt with Jason Kersten for a repair claim for a mutual customer. Jason was very easy to deal with and great at communication over the phone and email. He quickly got the claim approved and paid for the customer.
Six year customer. Once was very good prior to 2019. Now long hold times when submitting claims or getting claim info. Lost paperwork several times when trying to verify claims. Never used warranty much luckily however, warranty expiring in a few months and I AM NOT RENEWING.
Ryan Peterson was very easy to deal with and was super nice. I have dealt with other repair companies before and Protect My Car is by far the easiest and fastest when it comes to submitting a claim and getting the repair money.
Your company isn’t welcomed by some of my mechanics due mostly because they can’t reach your office for payment. However, your tow service is excellent so far. I’ve been a customer for quite a few years; does the discount amount ever increase?
This is one of the worst warranty companies out there. They’re not going to hold up their end of the deal. They’ll find any reason to not cover your car. They need to stop saying they put the customer 1st. They’re only worried about lining …
As reading these complaints. I see that I’m not the only one. That has experienced the same problems. Wow. So sad . I need my car fixed. I was told that the only reason why my car wasn’t fix. Cause I needed a Catalytic Converter. That has …
Jason Kersten in claims is the man. Had some issues on the front end trying to get some coverage, but he took the time to help both he repair facility and the customer. He has the customers best interests in mind and definitely would work with again. Thanks for your service.
Such great experience with kyle maxwell and ryan peterson in the claims department! They made the phone calls super easy to file the claim esp for me someone running a huge shop and very busy on a Saturday. They were calm and answered all …
Had the policy almost 1 year. Had a high mileage vehicle. Here is a comprehensive review of my experience and what to expect …. …
ATTENTION ALL MILITARY, VETERANS AND FIRST RESPONDERS
DO NOT USE PROTECT MY CAR!!!!! …
This company Robbed me. They took my monthly payments. Car at Pep Boys for a month. Hey don’t answer phones or respond to Emails. Finally got a hold of someone and they told me they don’t cover overheating. It’s been a Month? Nobody …
Absolute WORST!! I have been on hold for going on two hours hearing the same stupid music and still no help. No answer!! It is a Monday at 2:53. I am cancelling bottom line! I wasn’t going to buy because of this I’m done. They sure don’t have a problem taking their $100 out every month though!!
I used Protect My Car account following an unexpected engine problem. The shop contacted them & my car was fixed by the next day. I paid my co-pay and drove away. It was fast & simple! Glad I had PMC!
Protect my car has always been great to me! When my vehicle was totaled Yesenia Roman helped me with my cancelation process and was honest and caring for my families well being. I will come back with my new vehicle! Thank you again, Yesenia Roman and Protect my car!
WARNING!
I was a loyal member and finally my suv needed to be serviced. Took vehicle to …
It was slow at first. I kept getting passed off to different adjusters with call backs that I never received. Then they would not follow up. Finally I spoke to someone who cared. Ryan Peterson. He did as promised, and called me back to walk …
Please Read this through to the end. Do not buy ANY extended aftermarket warranty unless you have a [1]spare ride while you are awaiting authorization & approval on the diagnostic inspection (which isn’t always covered under warranty) …
PMC offers many benefits and giveaways. I have found it a little difficult to use when time for oil change or whatever but going to give it another try this oil change. Also I feel like my monthly premium is a little high considering the …
Excellent Service when I called and dealt with Kyle Maxwell. Friendly and professional and gave a great care for the vehicle warranty and repairs. I feel like they should close one day for the Holiday!!! He really did a super job!!!!
From my point of view this company claims they care for their customers but all I’ve experienced is greed from this company! I currently need to cancel my policy due to not having possession of my vehicle any longer . I have made all …
Do not buy an extended warranty with this company. Although I did appreciate the three free oil changes a year, I spent more money monthly on my warranty with them than what it was worth. I bought this policy in the case that I would need …
Awesome company and people! Jason went the extra mile to help us with our claim. My husband and I are in our 70’s and really need an honest, trustworthy ‘warranty program’ for our 2015 Ford Explorer. Everyone in the company we’ve spoken …
I must say, I don’t like the warranty, but Ryan Peterson at Protect My Car made my experience a good one this time around. He was cordial, knew his stuff and was extremely helpful and patient. If I don’t cancel this warranty, it’s only because of him.
Kyle Maxwell went above and beyond today… from someone that has been in the industry for 15+ years its refreshing to get an easy claims experience with no wait time for claims processing and they covered factory GM parts! can honestly say this is the first commercialized extended warranty I will recommend to my customers!
I had the pleasure of working with Ryan Peterson one of the claim adjusters at the warranty company. he was very pleasant to work with , called me back when I reached out and worked diligently to address and resolve any issues or concerns …
I have had this warranty since 2016. They have provided me with quality customer service and processing all transactions in a timely manner. This year is my second time I’m having to use their. I am confident that their quality of service …
I cancelled my policy within the 30 day window and even called back the next day to confirm, then got a pending charge on my credit card! I called immediately. They did cancel with a confirmation number. Make sure they give you a …
Hello…I had the most awesome person handling my complaint. He was on point, very compassionate with how I felt about what was occurring to me and my account. His name was Mr. Oz. Mr. Oz stayed with me the duration of what I was dealing …
As a shop owner, I was hoping for the best but they turned out to be just like most of the rest. Denied the customers claim because she didnt have maintenance records from the last 10 months. Carfax showed the vehicle has A LOT of …
The agent I spoke with Kyle Maxwell gave excellent customer service! And was extremely patient even when then mechanic was giving attitude and wasn’t cooperating. Just for his customer service alone I would recommend protect my car to others.
Terrible, will not work to help ensure your services are completed. Had all my oil changes and because the dealership only gave me a diag receipt and they told me as professionals I needed no work… PMC denied my claim! I have had oil …
Unbelievable. I am absolutely shocked at how hard Protect My Car worked to find a way to deny my claim for my 2014 GMC. I’ve been without my truck now for over a week because they wanted to send someone to the dealership to inspect the work …
Worst customer service I have ever experienced with any company in my entire life. Their sales reps are eager to answer the phone to get you signed up for a policy. But good luck getting them to answer when it comes time to make a claim. …
Scammed. I have coverage for a car I don’t even own – never bought it, but they are taking my payments anyway. Oh and call to cancel? Have been on hold 3 time for more than an hour each time with no way to speak to someone. NO ONE has time …
Did a terrible job with protecting my sisters car!! She had an issue with a dealership and called protect my car thinking they would be a blessing and help because of course we pay each month. No, they were eating on the phone in her ear …
Don’t trust this company. When I needed work done they said my policy was canceled and not a word from them. They blamed it on my credit card company and said a payment was block and that’s a lie it was nothing blocked on my end I checked …
I have had this warranty for about a year, and up until now, I had really good service from them. Had 2 claims paid and they also would pay my oil changes by phone in minutes. I was really happy with them. But as of today, I have been on …
Kyle Maxwell was great, very attentive and was able to get the claim handled on the first call. Working for a dealer it is very helpful to be able to get the claim handled and paid so that we can help our customers. Five stars, Leighton Jeep NC
I normally don’t do this, actually this is the very first time! That’s how bad it is…This company simply is the worst! After two months of waiting for them to get back to me, after I connected them to CB auto. Trusting that once they work …
Had to take my truck in for repairs. This past June. Both my repair shop & I were pleased. On the promptness in which everything was taken care of. On protect my car’s end. From start to finish it was a total of about 4 days. Totally recommend this company.
Like everyone else, I was skeptical about how Procter My Car coverage actually worked. We’ll let me tell you about my amazing experience. My car broke down of course around the Holidays, I was told by my dealership that the cost would be …
Stay away from Procect My Car ! THIS HAS BEEN THE WORSE EXPERIENCE WITH A WARRANTY COMPANY! In fact, I’ve been on hold for the past two days trying to cancel. They make it difficult to cancel the policy. …
Amy and Steven K. are excellent customer service people. Informative and professional. They go above and beyond serving me. I feel proud of protect my car. I respect this organization because of the professional of integrity knowledge an …
Hi Oz,
I just want you to know… thank you so much for your suburb help this morning on August 23, 2022. It was a pleasure speaking with you. I called in on July 29, …
I work as a service advisor, and Jason was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It’s the little things. Keep up the good work Jason! Thank you!
I help run a small little repair shop in New Jersey and have dealt with car shield many times. Their process of approving repairs is difficult and takes long. …
* Response to their comment below review.
This is quite possibly the WORST company I have ever come in contact with. They are horrible dishonest people. We decided that this warranty was no longer of …
I am going to admit a lot of this was my fault and listening to someone who had protect my car. I should have done my own research. Also it pays to be honest and I wasn’t. I was in dire situation and needed help. But, after doing some …
Working at a shop, the most important thing is communication. A customer having a good protection plan is very key as well. Protect My Car is one of the best! Joe Mask is the best at what he does for this company! Call them today and make the change.
As a service advisor dealing with extended warranties on a daily basis I would have to say working with Protect My Car and particularly with Ryan Peterson has been amazing to say the least. Quick easy and very straight forward with …
My Mother has Insurance with them. From her experience and my calling on her behalf, please do not buy or support this business in any way. There process:
1. Offer you a monthly rate to buy car insurance after your warranty expires. …
Giving 2 stars because Protect My Car has this one steady consistent problem…they do not answer the phones!!!!!! I have been with them for over 1 year, and EVERY single time I go in for an oil change, or something mechanical, when the …
I had a wonderful, professional, knowledgeable, KIND, helpful WOMAN!! MOLITA FRAZIER… please recognize her Protect My Car Co… …
I highly recommend PMC if ur factory warranty has expired.
I had to get repairs on my 2017 Buick lacrosse…both Lower control arms, stabilizer bar and tie rod. Thanks to PMC my out of pocket expense was my $106 …
As someone who works at a repair facility, I work with agencies like Protect My Car quite a bit, & none have compared to the experience I had here with Ryan P. He is actually very helpful & is straight up throughout the claim process. …
Amazing experience coming from the Owner of the shop that’s worked with several extended warranties in the past. I personally had the pleasure to work with Ryan Peterson who was able to start the claim, process all the information, send …
Protect My Car has been legit in paying their share of the car repairs that are covered in their policy.
I would give them 5 stars, however the last time I called them from a repair …
I just wanted to let everyone who is reading this know that I had the best experience that anyone could ever have with Protect My Car! I spoke with Account Manager Michael A in customer loyalty Deparment. I had cover for only two months and …
Buyer beware. Don’t make the mistake me and thousands of others have. This organization is a fraud. They answer sales calls on the first ring, entice you with low rate warranties. Once they sign you up good luck ever getting through on a …
Brianna Humbert
2007 Chevy Monte Carlo SS
I just wanted to reach out to you and thank you again for everything you have …