Founded in 1970, WEA Trust offers a wide range of insurance products and brokerage services to customers.
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | 7:30AM to 5PM |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
45 Nob Hill Rd, Madison, WI 53713
RUN from WEA Trust
horrible service
All good
Great customer service. Just wish they had better hours.
Prices are outrageous if you have to go into the hospital!! I hate my health insurance
This company has best in class customer service and helped me answer all of my questions!
Excellent insurance. Very knowlegable and helpful staff!
This is absolutely the worst insurance I have ever used. When given the opportunity to change I will be doing so.
I regret getting their Long Term Care Insurance. Over 9.5 years of payments lost.
Make sure you record the name of the representative you’re speaking with and their employee ID number if they have one. Information from one representative to another is not consistent at all.
The worst health insurance out there… Will come up with any excuse not to cover your bill. Would definitely recommend going with a different company.
Denied a treatment deemed necessary by my doctor and hospital. Ended up paying $$$ out of pocket. 0/10 would not recommend.
If you need a mammogram, don’t say anything. Express a concern, and you will pay the entire amount yourself.
Worst company I have worked for. Poor leadership. Interesting note is that most 5 star ratings seem to be coming from their employees.
Doctors listed on the website ive tried to call are either A . the most poorly reviewed doctors in the city B. out of business yet still listed as providers or C. Not even at the location listed. Just another garbage healthcare provider worst than the last.
Would give zero stars if possible. They use a 4th party to deny care to the members called Magellan. So the members pay their deductibles and co-insurance and co-pays and then their care gets denied and the financial responsibility gets put …
Beyond terrible! If you have any choice at all, don’t choose WEA! Terrible service, prices and communication. They need to be investigated by the Wisconsin insurance commission! The ineptitude of this company is immeasurable!
CONSTANT problems with incorrect distributions, mistaken daily balances, etc. I have complained and complained. Nothing changes. New leaderships and some new employees needed. Employees often do not know what they are doing. HOWEVER- …
Don’t give them your email address – unless you like junk mail. They assure you that you will not get junk emails but even after unsubscribing you are on the “List”
Was put on hold by customer service for over 10 minutes for a simple request that should have been easy enough to respond to by pulling up my offices NPI number. Instead it seemed like she didn’t want to be bothered and asked me to hold and I’ve been on hold ever since. I think she wants me to hang up. Extremely unprofessional.
This is one of the worst insurances with out of state access plans. I’m paying around 330 dollars per month for this insurance, but I can’t even find the correct name and address of a primary care physician in their website. The only answer …
WEA trust has been fabulous and I truly appreciate their services over the past several years.
If I could give less than a star, I would. We are constantly being denied crucial steps in our families care. One of my children was diagnosed with a rare genetic deletion and they would not approve my husband and I to get genetic testing …
They do not cover Children’s Hospital in Milwaukee, and we’re now learning that they offer no alternatives. We’ve only had this insurance for 4 months and are already being forced to drive to Madison instead of going 5 min down the street …
This is the 1st year my husband has had this insurance being a state employee. This is the worst insurance ever! I was diagnosed with breast cancer at the age of 41 & had to have a double mastectomy and they are denying it. Their …
This insurance company has gotten worst, never ever had problems with them. Well my wife has severe ulcerative colitis. The doctor’s had put her on some medications that had not been helping. So the doctor put in for her to start …
I had an issue with a provider, called customer service with WEA Trust and had fabulous care, treatment and attention. They resolved the issue in a matter of minutes. Great service!
Truly awful insurance. First, their henchman Magellan denied my therapy for my knee against the advice of my surgeon since I was able to sit and work at my desk. Then authorized an MRI for my wife and then said after the fact it was out of …
To say that I am frustrated with this atrocity of a company would be the understatement of the year. If you are looking for a insurance company that has one of the worst websites known to mankind, along with a tendency to go back in their …
DO NOT choose this insurance. If I could give zero stars or less, I would! They don’t want to cover anything. Network Health and United Health Care had no issues covering my needs. WEA Trust finds ANY reason not to cover or they have their …
Because I have numerous health conditions I have been assigned to a nurse health manager. Her job is to save them money. Unfortunately I have suffered numerous times because of their attempt to have cost savings. I’m immunocompromised and …
I’m filing a complaint with the OIC with the State of Wisconsin. We use covered, network providers and have used the same providers for years. Our pediatrician sent a referral for one of my children to an in network provider for extensive, …
zero stars…trying to get a urgent approval for a medication and no one knows who does what. Transferred to another company(Archemedes) and they didnt know who WEA was??? Called back and actually did get a great customer service person,we will see if the issue gets resolved
Their grievance process is a joke. Our experience with this company has been horrible. I do not recommend them. They dropped my kids long time doctor from their network. Then the bills came (many of them) and they refused to pay. Went …
Since I switched to WEA Tust, my doctors dont want to see me any more. I cant get an apointment, they say there booked for 2 month or more and they tell to go to ergent care. I call to make an appointment and the receptionist said “lets see …
I have always found the company helpful and timely. They are much better than other insurance companies as far as hold time and answering questions. I appreciate that I always talk to a person rather than having to go through several menu …
My experience is WEA avoids responsibility for preventive care services. They say they follow ACA mandated rules, but go through those rules with a fine tooth comb and look for ways to avoid paying. I have tried calling customer service and received the runaround.
Repeatedly screws up claims for reimbursement despite speaking to representatives multiple times. My ex-provider received reimbursement for services I had already paid for in full. He tore up the check & called WEA and said the check should …
Terrible. Just because they are not in business after Dec. 31 they are denying my surgery my doc feels is necessary for my quality of life but they are deeming not medically necessary. You are still covering me until the end of the year so cover what my DOC SAYS IS NECESSARY!
I just received an explanation of benefits saying I will have to pay 33k for an in-network hospital stay. I am angry, but WEA Trust has already announced that they are going out of business, so I am not sure what can be done. …
Negative stars if possible. After approving every step of the process for my wife’s care, they decided less than a week before her surgery to deny the medically necessary surgery. They refused to meet with her surgeon about it, refused to …
WEA Trust is not a trustworthy company. I have been given the runaround, like many other reviewers have experienced, for three months. The expect me to pay for costs exceeding my insurance deductible for an in network exam, ordered by my …