Thirty six years iv paid them for homeowners insurance. My first claim was Irma and was devestated. Some houses totaled and nowhere to go with their babies. It’s been 2 1/2 months since our claim was submitted with receipts. Three thousand …
In the process of going through a water damage claim, the adjuster has been amazing and the company was very easy to work with so far. I will update as the claim progresses.
I’ve had several houses in several states, and had a range of claims from interior to exterior. From roofing to black mold. And by far, this was the easiest, consistent process I’ve experience. There is no way I’m ever switching companies.
Our house flooded while on vacation and our adjuster Brandon took care of us. He sent a team out to dry out the house and take up the old floor. I felt he really cared about making sure my family was taken care of. Thank you.
We are not happy for the customer service of this company. They are prolonging on the release of additional amount to the contractor, in which holding us back not to be back into our home since 2017 to Feb 2019 from a house fire. They don’t …
Ana Madrinan the adjuster is the best. She took care of my claim in a timely matter. She was caring and compassion with me because, I had been robbed and upset after this ordeal. She was there for me in this tough situation. I just want to thank her for her hard work. I appreciate Ana Madrinan.
From our Agent Dustin to our Claims Representative Adam, UPC Insurance is and has been The Best.
Great communication and management of our claim with professional & experienced staff.
From the beginning to the end I could not be more satisfied with the whole process. Nina Walker is a wonderful person to do business with. She is very thorough and explains the whole process to you. I highly recommend this company and …
This was my first claim on a property and UPC made it simple. My claim adjuster Lee walked me through the process, answered all my questions thoroughly and made the process less stressful.
The insurance is ok. There are not many choices if you have an older house in Florida. But they keep raising their rates a Lot. Mine went up 50% this year.
Very pleased with UPC’s response to our claim for an AC unit. They accepted our AC company’s report and settled within 2 weeks. Highly recommend this company.
Can’t wait to switch insurers. The one time we have a claim they are low balling us and trying to make us pay the deductible twice on the same claim. USAA is doing homeowners again, thank god.
My experience while going to seek service on site was horrible. I was approached by a security guard that continued to place his hand on his holster multiple times as I opposed no threat, windows were down in the vehicle and my hands were …
UPC acted quicker than any company I have dealt with. My issue was addressed expeditiously in both repairs and financially. I can’t say how impressed I am with there service and representative!
These people are low down dirty scoudrels. I was with them 10 years and never filed a claim. They dropped me like a hot potato saying no one let them on my property to inspect which was never true. I never spoke or recieved a phone call or email from this company asking for such a request. Run far away from this company of scammers.
Our insurance adjuster Charles handled our claim very efficiently and timely and was very easy to communicate with as timely with responding. UPC as a whole has handled our claim wonderfully.
DO NOT use this company! I’ve used them for 2 years for homeowners insurance without a single claim and was dropped for no reason, or at least, no reason that would indicate this company is an honest one to do business with. I would stay as far away as possible.
I’ve been out of my home for a month already and yet nothing has been done by them 3 times has an adjuster came to my house and giving me the b.s. that they want to get my claim in as fast as possible but yet they never send the info in I’m …
Greg strong was a pleasure to deal with. He handled everything very professionally and to the merit. Against my expectation he made the whole process very simple and easy. Coming from a hospitality back ground I would give Greg 10/10 for his customer service and courtesy.
The worst Costomer service. If you don’t want to have headache stay away from this company! Supervisor was very rude on the phone, absolutely not helpful, lazy. I am happy that I am not with this company any more! I could imagine if …
What a great team to handle my homeowners insurance. I had to make a claim for some damages that our home had incurred. They handled it efficiently and with courtesy.
Gail was very professional. Assessment was done on the timeframe that we discussed. She explained to me all details and answers all my questions. I am very satisfied with my experience with UPC insurance. Thanks
The adjuster contacted me immediately, came out the next week, and received a check a week later. Amazing! I have great peace of my with them as my insurer.
This a horrible insurance company that takes advantage of the elderly. They denied a claim for a veteran who didnt even know he had a problem. He called when he knew for sure he had a problem. The verbage they use in their policies is meant …
One star is far too many to rate this totally non-compliant, incompetent, and unreliable homeowner’s insurance company. I’m, at this moment, holding up three agencies from obtaining financial help for the damages caused by Hurricane Irma …
Excellent service!!!! Back in 2016 when a toilet broke and flooded my home Adjuster Sherry Billings was absolutely awesome!!!! It was a very stressful time for me compounded by all the other things I had going on but Sherry was very …
We wish the contractors were as responsive as our adjuster Michael. Overall, at this time, UPC has handled our claim with efficiency and professionalism. Alice & Jaime
This company is a joke! Over 4 months since we filed hurricane claim. We have no idea what the status of our claim is. Due to the damage, we are unable to occupy our home. We have moved 3 times and will need to move again. They have no …
Do not go with this home insurance company they have the worst communication with their customers. I didn’t get any letter from them in over a year!! Now stating they didn’t renew my insurance all I received was a letter from my mortgage company and of course nothing is their fault. This is the worst one yet
Excellent company. Prompt and efficient. Based on our photos and videos, was able to help us recover from water damage to our townhouse. Good experience all around. Fine agent. We are glad to be working with them.
Thank you! 🙌 You guys made a hard situation easy
to handle. I was guided nicely by my agent in initial process Mr. Irwin. The inspector they sent and the claim representative (Mr. Larsh) were so professional …
I have been paying UPC for house insurance for 4 years. I have had no claims.
I finally got up t motivation to read my policy. I read about t first 10+ pages, got discusted and quit. I made lots of notes, then went to my agent to …
I would give it a 0 if i could. Hail storm, took 2 weeks to get an adjuster, who found my metal ridge vent was destroyed by hail but somehow the roof shingles are fine. Mind you every neighbor is getting re-roofed! save your money, this company will do anything to not pay a claim!
Awful company. They allegedly sent a notice that we had to do a self-inspection of our Florida home on Oct. 1 and gave us 25 days to accomplish this or our policy would be terminated the following Apri. We never received this notification …
I will skip this company I owned my house since 2017 and they asked me to do a home inspection every year with my own equipment through the Internet. I have been so complying with the self Inspection I have been sending them photos and …
Worst process ever! Spent 3 hours running around my house taking videos and photos for the new policy and they still decided to cancel on us because they wanted more photos! Come do it yourself! If you’re this awful to work with and there …
My husband and I are both teachers, so pay is always a tough subject. But, we dedicate our lives to young people, we even adopted our foster children. We love kids and that is always our main focus. We are victims of Hurricane Michael and …
Had to file a claim with UPC. Still not resolved after 18 months. Now I have had to hire an attorney. I do not know how this insurance company can remain in business. If I could give no stars I would.
I’ve had a claim open since 7/2020. I’m trying to close it and get it resolved with what UPC offered and they don’t respond to communication to be able to get this close. This is really the worse in regards to communication and customer service!
Horrible. Was insured 12/2019. They asked for videos with 7 days of me moving into my home. I get a letter saying I will be dropped 3/2020. I have received multiple letters about my policy coverages and even a letter saying I will get a refund for over paying. Get it together. Unprofessional and a complete scam.
After five years with UPC Insurance we received a non-renewal letter in the mail on 1 /2020 Reason: “catastrophic loss”. We never experienced a catastrophic loss and at no point did they ever contact us.
Bill has been very helpful and explaining everything we needed to know through the process of our claim. It has been great working with UPC that is why I renewed this next year with them. Thanks for all your help.
Chris
Had to get a lawyer to get them to replace my roof from hail damage. They drug things out for over a year before finally settling. By the time they settled I had to pay out of pocket for even more damage due to weather exposure!!!! And this was after 6 years and never having filed a claim.
My agent Blake was very professional, and helpful. He made the process from start to finish a breeze. He was always available to answer any questions any time of day. I would definitely use UPC to my family and friends .
So i lost over 12k in medication due to power loss from Hurricane Irma. UPC made me get something in writing stating my power loss was wind related. I was able to get a letter from Duke stating this. Now they want their adjuster to come out …
James was very friendly, professional, and answered and questions or concerns I may have had during this process. The remediation team and inspectors were also very friendly and professional as well. They made sure to communicate with any new information and came out quickly to get the process started. Thanks UPC 😀 …
Stay away from this unethical company. I received a notice of nonrenewal on a policy that was and had always been paid as agreed. They claimed it was due to, “ineligible plumbing” but I was dropped without an explanation or the opportunity …
UPC Insurance told me 48 hours to get something done on a leak at my house, been going on over TWO WEEKS and all they are doing is avoiding me and my calls. What a waste of time and money. …
Very unprofessional insurance company. Had recent wind and storm damage on a small section of my roof.
Which caused a portion of my garage ceiling to collapse from moisture and water …
Very disappointed that UPC will not give us a discount on our homeowners insurance for installing high quality hurricane shutters.
They told us we would have to install hurricane glass in addition to the …
I had a really great experience with UPC. My claims adjuster Thomas was great. He was always available, he answered all of my questions and Thomas had a sense of urgency in getting my problem resolved.
Thank you Thomas!
Filed a claim and was told I would be contacted for the adjuster to come out. Waited a week and I started calling finally got a hold of someone and they gave me my handlers # and ext. Left several messages and finally she picked up the …
My experience with UPC Insurance for my home has been positive. They handled a recent claim excellently professionally and in the right time. I recommend UPC Insurance to my friends and family.
This company is terrible and unprofessional. They are great about taking your money but do not help when you need them. I have spent over 14 hours on hold and had over 6 adjusters for a claim we filed over Irma. Four months later they still …
The adjuster was accessible, professional, courteous and responsive to our concerns and needs throughout the claims process. We are very satisfied with the handling of our claim through UPC Insurance.
My husband and I bought a house and found that there had been water damage caused by previous owners and were devastated to discover our bathroom needed major repairs. Sam made the entire process easy and stress free, reassuring me and walking me through every step. Wonderful company that takes care of their people!
I had 2 experiences with UPC where I had to file claims and get reimbursed for damages. In both times UPC came through and helped me during those stressful times. The adjuster I worked with was great and took care of me during the stressful times. I highly recommend UPC.
My property suffered extensive damage as a result of Hurricane Irma. UPC provided terrible costomer service when I filed my claim, which they ultimately denied. After hiring Morgan & Morgan I was finally able to get a settlement ten months later. However, not before we filed suit against them. I wouldn’t recommend them to anyone.
My overall experience is very good with them . The representative (Sarah) is very professional, knowledgeable . They have provided me very quick service and helped me during my critical situation. I really appreciate her help and support. Thanks
They canceled my insurance a month after i bought the house after snooping behind my house to find empty moving boxes and claimed it to be a attractive nuisance. 7 months later I get a letter saying they were not renewing my policy. These people are a joke and i would’nt expect much from their company.
Wish I could give zero stars. This company has been horrible. I don’t even know where to begin. My parents paid their policy on time every time they were due and then Hurricane Michael hit and the house suffered major damage, they were …
Filed a claim for roof damage as did my neighbors as a result of the hail storm last year. My neighbors were covered for new roofs while UPC offered less than the deductible. Asked for a re-inspection to get hopefully a second opinion and …
I have to say When I had a claim I didn’t know how it would turn out because I never had any claim on my home which I have been living in for over 20 years, UPC was there with me every step from day one and even after, they sent someone out …
UPC Insurance handled my claim promptly and in a fair manner. The field and desk adjuster were great to deal with and prompt in sending the paperwork and the checks.
Had some plumbing issues . With just a little time and patience, had good results with adjuster and the company in general. Renewal came due, decided to stay with UPC. Good overall experience.
Dealing with UPC Insurance was a “wonderful” experience even under the circumstances. Brendan Devine was so helpful and everything we were told was going to happen wound up happening before we knew it. Would highly recommend them…
I received a letter in the mail today that UPC is dropping us because our roof is in disrepair. We bought the home 2 1/2 years ago, and the roof is under 4 years old. Half the home is pitched and the other is flat. When I called them I …
Horrible at communication, not responsive at all. We have a claim open due to Irma, and in the 5 months the claim has been open, we’ve received a total of 4 phone calls. When I have questions, they go unanswered for weeks. I have money owed …
I am on my 3rd adjuster with this company. When you call, IF you reach them, they are in a hurry and will not listen to what you are saying! I had mold AFTER my adjuster came from wet drywall and insulation and was told I needed to get my …
Pipe broke under sink soaked cabinets and warped panels, without inspection just pictures we sent agent was able to determine it was a long term slow leak! We would have noticed the lake on the floor if it was long term. She was an expert …
I was able to contact Michael Sage at all times through this very difficult time with a broken irrigation pipe under our kitchen. My contractor was able to get help with Mr Sage in our claim. I made many call to Mr Sage and if I had to leave a message I received call backs fast Iam glad I had UPC through this difficult time
I notice the only come to respond to the “good” reviews, but don’t accept accountability with the bad ones. Says all I need to know about this company, and we’ll be switching if our claim has not been reviewed, and taking legal action. 2 …
Had a slab leak (water leak) at my house. UPC insurance came out and gave me an estimate, which allowed me to get the leak fixed. Very happy with their service! You always hope not to have to use insurance but it is nice to have when you need it.
Good luck trying to reach someone by phone at UPC. UPC doesn’t take Amex, their online billing is a JOKE – I was able to download bill from 2015, nothing thereafter. Had a small claim some time ago, it went relatively ok (time wise) , but the prices their adjuster came up with correspond with material and labor prices 50 years ago.
My mom who is a widow as of 2017 is trying to handle her first claim due to hurricane Michael. UPC Insurance sent an adjuster out on the 26th of October. The only time my mom can get in touch with UPC is when she goes to her local gieco …
Nina Walker was the rep who handled my claim and made the process stress free and was very prompt with any questions or concerns I had. She walked me through each step of the claim and went over the reports I received from the company.
Most awful insurance company to have. We made a claim TWO months ago and I should be on salary from UPC as I am having to call them to receive updates, ask my adjuster to email me and still haven’t received much. UPC doesn’t have a way you …
Worst Insurance company I have ever dealt with in the 27 years I’ve done real estate My fiancé & I woke up to our home a 100% loss from an irrigation well pump. They did not show up to secure the home. The home still to this moment is …
Currently have a claim with UPC. This is the worst experience we have ever had. They do not respond and it took a week of phone calls and emails to get a hold of our desk adjuster. Finally I got ahold of him. He blamed my husband saying he …
Beware : UPC just raised my insurance from $1800(2019-2020) to $2900 92020-2021) approximately a 65% increase in the middle of a pandemic when people are struggling to make ends meet. I have not a single claim in the 10yrs I own my home. …
This is a terrible company. I was a couple days late with my payment to renew, which I was going to pay in full for the year, and they canceled my policy and will not renew. I would like to point out that I have never had a claim, I live …
My first time claim EVER, and with UPC Insurance, the process went smooth and stress free. Great Company, easy to work with, extremely informative and professional, and wonderful people as well! Thank you for being there for me!
Sent out a kid from a joke of a company to say that my leak isn’t from the faucet that is leaking, but from settlement then denied my claim. This is unfair claims handling, and I’m getting an attorney. Shouldn’t have to sue to get your damages fixed from a leak.
Poor customer service from the UPC claim adjusters who are condescending at times and have very poor customer service. I experienced two separate negative experiences with claim adjusters. I will be finding another company for coverage due to being treated poorly.
My agent helped me throughout my claim in a timely manner. He was always easy to get ahold of and answered any questions I had. Filing an insurance claim is never going to be the most fun or easy thing to do but they made it as easy as possible
We had a water leak in an upstairs kitchen. Made a claim over the phone and the next day received a call from an agent named Reid. He explained the process and advised an adjuster would be calling within 3 days. She called the next day …
I had water damage in my home from a roof leak. After getting 5 quotes from local roofers to patch it as the adjusters suggested they all said my 2 layered shingle roof actually needed to be replaced. I brought all of this to UPC’s attention. They replaced my roof and covered the damage inside my home.
Hail storm came thru and damaged my roof. Multiple contractors stated there was more than enough damage from hail. After months of them not answering the phones or returning calls they claim their is no hail damage. Meanwhile all my neighbors have new roofs.
Everyone is so friendly and professional. They explained the process and kept me updated with the status of my claim. Turn around time from the time I sent my ring in and when it was returned was amazing. …
We are extremely happy with UPC Insurance. We had water damage to our home. Soon after notifying UPC of our crisis, the adjuster Troy came to our rescue. He was nothing short of fantastic. We highly recommend UPC. Very professional and timely during our time of need. THANK YOU UPC!!!
Geico picked this company for me. I did full inspection pictures as they wanted said any issues they would get back to me within 5 business days. Well 20 days later My house was built less than 15 yrs ago they said roof needs to be …
I been insured with UPC since Last May. My house is newly build and after having insurance with over a year now they are asking me to take pictures and send to them otherwise they would cancel my policy. I guess I am going to getting …
This is the worst insurance company I’ve ever dealt with out of 4 different States. They’re an insurance company by name only. Never actually helping their customers….They literally deny any claim you make and always make sure that the …
Do not use this company. They may be one of the cheaper insurance options but that is for a reason. They will not help you at all. Insurance adjusters are rude if they even decide to speak with you at all. If you have any claims for anything they will not help you and will all Jack up your rates.
I had a pipe from dishwasher break and immediately got a plumber and water remediation. Now they are saying because of mold they are not fixing or replacing my kitchen. I am left with half a kitchen and no help. They don’t respond to emails …
My adjuster, Tripp Smith, was awesome! He was very professional, took care of my claim quickly, answered all my questions, returned my phone calls right away, and went above and beyond to make sure I was satisfied. I would recommend him and UPC again to anyone.
Really unfortunate dealing with this company. Expect them to cancel your policy after a month or so of moving into your home if you (1) haven’t made the siding on your home immaculate for the inspection (ANY sign of any speck of mildew and …
I had never had to file a claim before and Clayton was courteous, kind, and very informative. He was always available to answer my questions and to keep me updated on the process. My claims were filed quickly and resolved in a timely manner. I am very thankful for Clayton’s assistance during this most trying and difficult time.
I entered a claim online. Within days it had been acknowledged, adjudicated, and I was reimbursed for my loss. The communication was prompt, the settlement was 100 percent fair and equitable, and I was made whole again…which is the underlying purpose of insurance…in under a week. Very Professional.
I had a great experience in filing a Claim on my Roof. Despite being backed up in Claims due to storms in Florida, Independent Adjusters worked with my Roofer and approved my Claim. Did my Insurance skyrocket after the claim? No it did not, it do go $100-200 which was the typical Inflation Adjustment rate.
The worst experience. The claim process is flawed. Lack of coordination. They empty promises and does not fulfill their obligation. Response is terrible. I had to write to the CEO and Chairman of the Board to get response from UPC. The …
I recently had my agent do a search to see if I could get a better price on insurance for one of my investment properties. He came across UPC and secured the policy. The property is rented and now they want me to go get pictures for them if …
I started a policy with UPC on November 1st. They ended up cancelling my policy because I have PEX plumbing. My home inspection clearly stated I have PEX plumbing so I don’t know why I was issued a policy in the first place. They didn’t …
Modifying my review…. but couple of pointers here, it shouldn’t take 2 weeks to respond to a claim. Also, the referred company that was sent over came to the house to look at the damage, but never gave an estimate. The people that work here are generally friendly over the phone and you don’t have to wait on hold forever.
I had a fire in December, the rep adjuster for UPC came out assessed the damage, within a week or two. I received a claim for everything he quoted. I did not have to hire a Public Adjuster because UPC, I thought was pretty fair . The only …
From the very beginning I have had to fight every step of the way with UPC. They do not respond in a timely manner. This whole ordeal could have been solved in a few weeks and not months if only they would communicate. I would never recommend this company for home insurance.
Just started a claim with Anna Chen, not very knowledgeable about roofs and repair. Shes only wanting to repair this roof after their adjuster requested a complete roof. You cannot repair a roof that fails a Brittle test. If necessary i …
I had my water heater break in the middle of the night, which sits right behind my master bathroom. By the time I woke up five rooms and 2 closets were flooded. …
HORRIBLE EXPERIENCE!!!! Through our lender, we were set up with home owners ins with UPC. Our closing date changed, pushed back 4 days, and UPC charged us for coverage during those 4 days that we didn’t even own the house. Fast fwd a month …
I found at UPC an atmosphere of professionalism and the strong presence of your staff providing a holistic approach towards servicing the needs of the Client seamlessly. Great job!
Freddie W.
I’ll admit they have good rates, but they do business in quite shady ways that I was not comfortable with. A few weeks after signing my contract with UPC, I was called by an unknown number requesting access not only to the exterior but also …
I recently had a leak in my laundry room and needed to file a claim. I filed on a Monday afternoon by Tuesday Lee was out to assess the damage. He asked that I give him about a week to complete his end of it however within 72 hours we were …
My Agent “Way Better Insurance” in Fort Myers FL made a mistake on my policy and I was charged (and paid” “hundreds of dollars” to much for my policy. When I found the problem I brought it to my agent. My Agent contacted UPC. UPC would not …
I’ve been patient for far too long waiting on your management team to make my septic back-up claim right. Let me list the ways this has been mishandled: …
Worst insurance ever. Don’t bother dealing with them they don’t want to pay for my my claim.although I had 4 different people certify that my house needs repair. They will leave you stranded . I dealt with incompetent adjuster who even hang …
Damage to our roof was submitted by the roofing company and it was denied all the while shingles were blown off the roof, water leaking into the attic space and additional damage to the roof. The company representative was more than happy …
“Keeping the Promise” is a joke. I live in Fort Myers and my house sustained heavy damage from Hurricane Irma. The houses on all four sides on me received a new roof from their insurance companies but not me. They claimed the damage was …
I received a letter stating they were not going to renew my policy unless I did a self inspection. Weeks after I do the self inspection and upload the pictures they send me the same notice saying that I have not done the inspection so I …
Most people only take the time to write reviews when they’ve had a poor experience. UPC has much better coverage and service than Texas Windstorm Insurance Company, Farmers, and State Farm can offer families in coastal areas. My home and my …
My experience with UPC and Adjuster Olga Mallqui was positive. Insurance losses like the lightning strike we experienced can be very disruptive, time-consuming, and frustrating as you try to put your life back together again. UPC’s manner …
UPC takes care of their customers very well. The adjuster always responded quickly and answered my questions precisely. I would recommend UPC insurance company.
So far these guys have been horrible. We filed our Hurricane Michael claim on 10-11-18. Our field adjuster was there on the 15th and it sat with our desk adjuster and we finally got a check about a month later. The problem was that our …
I had recently helped my elderly parents through the process of buying a home. We had acquired UPC homeowners insurance through a 3rd party broker which is not uncommon as my parents purchased a home near the beach and the broker bundled …
We had a tree fall on our home in the middle of the night. UPC Insurance walked us through the process and took the stress away. They gave us the option to use who we wanted or they could take care of it all, turnkey.
Before Christmas last year, my house was leaked due to a broken water pipe upstairs. The next day UPC sent maintenance staff to help me dismantle and dry for several days. Today, my house has been basically repaired. Thanks to upc …
Adjuster with UPC claims are soo rude, they just dont want to listen us and talk very rudely. I have a claim going on with them and they said they cant adjust my house AC money as it was repaired before filing claim, i explained i have a …
Worst Ins company ever. Hands down. Been fighting for about a year to have my roof replaced. After endless unreturned calls and voicemails and three different adjusters, they approved a repair..OF FIVE SHINGLES! (5) …
Best insurance company out there for home owners. Olivia was very responsive, kind and they are there when you need them. I think they might be the best carrier out here. THE BEST!
We filed a claim with UPC after we found we had water damage throughout our kitchen and into one of our children’s bedrooms. The adjuster came out and they sent out a water drying company. A week later, after they found mold through the …
UPC is unethical in their claim processing! WATCH OUT!
After i filed my claim for roof damage based on Hur Irma, a claims guy called and asked questions about my roof damage. When finished he said my claim was …
Opened a claim on Sunday 11/11 at noon, was told I would hear back from someone within 12 hours, I have mold damage all over my living room. It’s now Thursday 11/15 I have called UPC 4 times left one message all other calls the office was …
UPC has been the worst experience I’ve had in a while. They require you to take take photos of your rentals, or have your tenants do it. And it’s around 60 photos. The upload process is one page at a time, so you’re not quite sure exactly …
UPDATE 8-15-18
UPC has denied covering our billed amount from the contractor. Thus leaving us with no way to pay a bill that is more than my wife’s and I combined income. We …
From the very moment I contacted your company to put in a claim, it was very smooth. The adjustor contacted me the very next day and was at my house less than 48 hours from when the claim was opened. After inspecting my roof, she stated I …
Totally Incompetent.
I sold my house and canceled the insurance on 8-12-20. I was told it would take 7 to 10 business days for a refund. Today is business day 19 and found out …
After waiting for more than a month UPC denied the claim saying it is not covered. I knew the leak was not accidental and I had told them so. After 6 weeks they denied the claim saying “the leak was not accidental” . This is my first time …
Ryan is very helpful and informative. He made this experience as pleasant as possible. This was the first time we had to go through the process of filing a claim and if it had not been for Ryan, I’m not sure it would have been the same. Thanks to Ryan for being so helpful, friendly, courteous and professional.
my area property claims adjuster Brendan Dwyer from Long Island is extremely professional and he came the next day after I contacted UPC. He’s neutral and fair about our loss. I highly recommend the service of UPC and will continue to support them!
We had a great experience with UPC Insurance when we filed a claim for mold damage under our kitchen sink. Stephen Musclow, our agent, was very knowledgeable, friendly, prompt and responsive. Would recommend them to anyone looking for homeowner’s insurance.
Following a traumatic experience (my son was robbed at gun point), our experience filing a claim with UPC and especially the claims adjuster couldn’t have been better. We are very pleased.
I recently filed a claim with UPC and I can tell you it was handled it the upmost professional manner. It was processed extremely fast. There wasn’t any paperwork for me, it was all taken care of by my claims adjustor. Anytime you have …
UPC insurance are crooks. Filed a claim for hurricane Irma. UPC sent out 6 different adjusters. I had only owned my home for 6 months before Irma hit. Six months earlier UPC insurance signed off on my home inspection and wrote me a new …
Penny ,who handled my claim, was so efficient and kept in contact with me throughout the process. The contractors they used were excellent as well from the adjustor to the restoration company. I appreciate the attention to detail and support they gave me. I would definitely recommend UPC!
I’ve had two claims with UPC and my experience in both matters has been exceptional. In both cases, my claims were settled expeditiously and professionally. I received compassionate customer service and excellent communication from them throughout the process. UPC has a customer for life!
Two years ago we switched to UPC Insurance for coverage on our home. It made since to be able to use the multi policy discount. We recently had to file a a claim and UPC came through quickly and efficiently. The only hold up was with the contractor we chose, not UPC. I would definitely recommend this company!
Shame on UPC… My pregnant daughter and son-in-law were forced to utilize the services of an outside adjuster, and now an attorney to properly settle a claim from a hurricane almost three years ago. When the original claim was entered, UPC …
After 40+ years of paying for homeowners insurance we finally had to make a claim due to a kitchen fire. We reported the loss to UPC and they took control and eased all my apprehension. They coordinated with the adjuster and keep me on track through out the process. Excellent company and great employees.
Have used since 2010, so ten years. Made our first claim this year after our hot water heater leaked, causing damage to our ceiling. Premiums immediately went up 40%!!! When we called to find out about this, they said that when we have …
Worst experience ever with an insurance company! We had a pipe burst in our kitchen 3 days post Hurricane Irma. The adjuster that came to our home was in town from out of state to do structural assessments of roof damages from the …
UPC Claims Adjuster Sue Roblee and UPC were great. I suffered water damage to my home (burst pipe). Sue came to my home and met with me face to face in a timely matter to evaluate the damage. Sue was professional, polite, and informative. …
Been waiting for my refund on canceling my renewal that does not start til 12/17 since 11/10. They told me they would refund my money on 12/31.
Finally got my refund, but only after I filed a complaint with state insurance …
We have had 2 different roofing companies to say we have over 25% damage over our roof from wind. UPC sent adjuster out to inspect and he said we had 9 shingles to be replaced and that wouldn’t meet our deductible. Glad we cancelled with them. Wouldn’t reccomend them for insurance.
My UPC insurance agent was very profesional and gave me a quick response on my claim
We got our check for roof repairs days after it was settled. We are very satisfied and definitely recommend UPC Insurance
Our water heater leaked and wet the carpet in our hall & living room. UPC responded right away, first by coming to assess the damage. Soon afterwards, someone came to dry everything up. Both were very personable, efficient, & helpful. Thank you, UPC!
The adjuster Eddie from UPC Insurance came to my home and was very professional and gave me pertinent information about handling my claim on hail damage to the roof. The claim was processed quickly on my roof damage. I
would recommend UPC Insurance in protecting your home.
I gave a call to UPC in November 2018 just to know how much was the deductible to the repair my fence. It was never a claim, I didn’t ask for any coverage . But UPC registered my call as a “claim”. Now, when I ask my insurance agent to …
I made my first claim in over 18 years. The adjuster from UPC who contacted me, Charles Maggio license # W413652, attempted to bully me into canceling my claim. I spoke with his office manager, Tina Kennedy, who was of little assistance. …
Is it possible to give less than one star? Because UPS doesn’t even deserve one star. A couple months back I wrote a review about the horrible response and non existent service we have received from UPC after having a broken water pipe in …
We purchased our home six months ago. I began smelling something in my kitchen sink and immediately called my plumber who said the drain pipe behind the kitchen cabinets was leaking.,This was a big project because they had to come out in …
My claims adjuster Steve Musclow called to make an appointment to view my water damage within hours of making a claim. He came to my house 3 hours later to examine the damage. He …
We had damage to our home following Hurricane Irma and the process has been slow moving due to the amount of claims. It’s not just UPC either, roofing companies are still months out in scheduling. Once UPC got to us though, the process …
UPC has been horrible to deal with. Went 2 months and could not even get my desk adjuster to call me back only to find out that he was ” No longer with UPC”. These people do not know the meaning of treating people honest and fairly. If your Insurance Agent recommends UPC buyer beware because these people are blood suckers.
UPC has been wonderful. Their response time is excellent and the adjusters are very caring and compassionate. Highly recommend them to all my friends and family. Adjusters Enrique and Lee are excellent.
As an agent who works with this carrier among many others I really find that UPC knows what they are doing. They are very price competitive but more than that they have great coverage to choose from. There are optional coverages and …
Very unpleased with this insurance company. Clearly my roof needs replaced. I had a few close friends and a roofing company confirming it needs replaced. UPC Insurance just wanted to save money than caring about me and my family with having a good roof over our heads. I am very upset and will be looking for insurance elsewhere.
Been with this company since 5/2019. They sent me an email requesting pictures which took me an hour to do. Thought everything was fine because I never heard another word from them until 01/2020 when we received a non renewal letter for …
I recently found myself in a situation where I had no idea how to handle the damages to my home and property! Thank God I have UPC Insurance and my Insurance adjuster was there to help, every step of the way! Unfortunately, I was quite …
I purchased this policy effective 5/28/19. I was asked to send several photos of areas in and outside of my home, which I supplied back in the early part of June. I received a request in August, 2 months later, to take a photo of my …
They will not settle our claim because of petty wording issues. Our contractor revised his estimate to meet their demands but still they will not pay. This has been going on for months now and now the people that were hired are threatening …
Absolutely terrible. Our roof is falling apart and we have been back and forth with UPC for over 6 months. They deposited our $5,300 deductible 3 MONTHS AGO & we just keep getting the run around. We still don’t even know if they are …
The response I received by UPC was very quick. They were very helpful to
what I needed to complete my claim. The person that worked with me was a really good professional person. I would have no problem in letting people know what a great experience I had with this insurance company.
We had roof damage during hurricane Irma and UPC has been very helpful and responsive. We have been pleasantly surprised at how easy it has been to work with them and get our repairs done. Cindy has been very straight forward and even …
The response to our claim was quick and effortless. Our adjuster Jacquelyn was amazing and super helpful throughout the process (which went faster than I thought it would). I feel great knowing that I have UPC to be there when we need them!
My home was unexpectedly damaged in a flood. Obviously it brings a lot of stress and uncertainty. UPC was so quick to respond. The claims adjuster was at my house the very next day (damage happened on a holiday – of course!). I was walked …
Very fast and professional! Easy and friendly to make your claim. They got someone out there with in 24 hrs to dry my house after the pluming issue in the kitchen. We are still working out the total cost of the repairs which that is the …
AVOID UPC AT ALL COSTS! I purchased their insurance in mid-December and completed my inspection report by taking photos and a video of my house and attaching some documents to their report. They said that I hadn’t submitted all forms and …
Worst insurance company around. Up and dropped us to “reduce overall exposure level related to catastrophic loss”. All insurance is good for is disasters.. Id give the company a zero star rating if I could.
My experience with UPC was excellent. In these difficult times, my claim was handled quite professionally and expeditiously. The adjuster (B.D.) was a pleasure to work with. He went out his way to do what was necessary to service my …
I’ve been a policy holder with UPC for over 6 years without ever submitting a claim., Upon submitting a claim last May, I was met with no cooperation, very poor responses and no follow up (My claims adjuster did not answer calls for 5 …
It took 3 years for UPC to pay out our roof claim from Hurricane Irma even though we had a passing wind mitigation report prior to securing homeowners insurance from UPC and 4 annual renewals. The following year after Irma they dropped us …
Absolutely horrible. I have been waiting 3 1/2 years to settle a case with this company. They make sure you pay the insurance, but when it comes to putting a claim in for repairs, they fight you tooth and nail. Horrible horrible horrible. Do not recommend this insurance company at all!!!! They don’t even deserve 1 star.
I had UPC insurance on my home for 6+ years for a grand total of $15,00.00+ give or take a hundred or two and have never, ever filed a claim. All of a sudden I get a cancellation letter indicating the policy was being canceled due to me …
Water line broke inside my house water damage my cabinets and my entire flooring since September My adjuster Came out collect all the necessary information and submitted a claim to UPC it’s been almost 90 days UPC haven’t resolve my issue I …
Had a problem with shingles blown off our roof during a windstorm. Contacted UPC . Brendan our property claims adjuster showed up within 24 hours after contact. Assessed this issue and assured us that the issue would be resolved with the …
I am trying to find the perfect word to describe this inept company but I can’t find it because it does not exist. I have tried in three different occasions in a 6 month period to cancel my policy and there is no explanation in my mind why …
Filing a claim with UPC recently was indeed a very pleasant experience. The claim representative was not only extremely polite and very helpful, but very courteous and most professional. She explained every step of the process and was very …
This was the first time I ever filed an insurance claim for damage to my home. My insurance adjuster Michael kept in touch with me every step of the way. He had a general contractor, mold consultant and water detector company come out and assess the damage. He walked me through every step of the way and I appreciate everything he did.
Stay away. They don’t follow Florida law – failed to respond to claim within time frame required under law. They don’t pay out and only drag things out with the hopes of you giving up.
Do not bother getting any insurance of any type from this company. If you have insurance with UPC, do yourself a favor and quit immediately. I have wasted so much time with UPC and all it has caused is headaches. Do not believe anything …
I am so much satisfied with UPC INSURANCE due to their great working people who handles the claim in a timely manner with 100% satisfaction to the client. Like to say that if you people had some other insurance companies then switch it to …
My experience thus far with UPC thus far has been really excellent, given the circumstances. We had some water damage from our washing machine and immediately after I called for the claim they had water mediation come out, the adjuster was …
I closed on my house in the beginning of October and selected a policy with UPC. As part of this process, I disclosed all necessary information. Last week, I received a notice that my policy is being canceled due to the same details that …
The adjuster is very timely to keep me informed on the steps of the claims. he is also very patient to explain what is being covered versus what is not. He also went above and beyond to educate me things to look out for in order to reduce the risk to the house
It has been 48 days since Hurricane Michael hit and when I call my adjuster her voicemail still says she’s been reassigned to another department not to leave a voicemail. She and her supervisor explain that this is an IT Issue. I’ve even …
I am incredibly happy with my experience with UPC. They somehow manage to have the lowest rates while also having great service! I recently had some plumbing damage to my house and the representative came out quickly, was very helpful in …
I’ve employed this home insurance company for my residence in TX for several years and never had a claim until recently. The appraisers that I spoke with were rude and very short with me. I have paid more than $2500 per year for this policy …
We purchased our home three years ago. We went with UPC based on our agent’s recommendation. I that three years our rate has gone up over 40%. No claims filed, no additional risk, basically no reason at all. Gradual increases can be …
Submitted a roof damage claim which took ~6 months to be denied. UPC was awful throughout the whole process, and I couldn’t get timely updates for my claim. I ended up having to pay out of pocket for my roof, and due to the long wait had to …
please find it in who ever it may concern,lately i’ve been thinking in writing a report about your customer service review; and before i can rate your survey i must inform y’all doing great. thank you for your services.
The adjuster called and set up an appointment to meet with us. Came out and explained things thoroughly. Apparently submitted the paperwork in a very timely manner – because we received a letter from UPC explaining our payment and when to …
I had to redo this review. Very disappointed in UPC. When I needed a new roof and I should’ve been approved for one by UPC I was denied. I changed insurance companies to Orion 180 and I was approved immediately. Originally I was happy …
Home claims are never a happy event, UPC claims started my claim with no issues, it was fast and easy. The claim adjuster (Justin B) was assigned within 24 hours and came for an on site inspection within 48 hours. The claim was processed …
We have been in a claim process for our roof damaged by IRMA. The process has been horrendous. We get limited communication from UPC. We have an attorney representing us. We had to sue UPC for our roof replacement. My neighbors have all …
I am woking on rebuilding my home post Hurricane Ida. I cannot tell you how great it is to have an insurance that does what it is supposed to do when it is needed most. My experience with UPC has been far above what I planned to deal with. …
Sarah Austin is the worst claim representative. I wouldn’t be surprised if she gets bonuses based on all of her valid claim denials. UPC doesn’t ever pay out their claims. They lie, use unlicensed/uninsured 3rd parties, omit facts, and …
Rachel was a horrible agent at UPC Insurance. Unethical practice, when I asked to match price from new insurance quote she said it’s not possible. Rachel was trying to over charge. Then I asked to cancel my home insurance policy, she never …
Since August, when I filed my claim, it’s basically been ZERO communication from my adjusters. I’ve also had 3. Each time they were changed no one contacted me. I have gone MONTHS without speaking to someone. One of my loss of use claims …
Best insurance company and claims agent we’ve ever had. Much better than USAA that has gone downhill as per many of us former insureds. UPC is the best way to go for us in Florida.
UPC does not have the homeowners best interest!
I am a contractor, and what a lot of homeowners don’t know is that UPC has a 180 file date for hail damage. So if you have hail on July 1st. You have 180 days …
Blood sucking insurance company. Doubled my insurance premium with no notice and denied a perfectly viable claim that cost me 15k to fix. Run away from them as fast as possible!
If there were more words to describe this company and their service I would certainly pick them. Their customer service is horrible if there is even any customer service. We had a wood panel in our kitchen crack in the corner. We contacted …
I’m furious with UPC. Filed a claim weeks ago and still waiting for someone to reach out. Googled up UPC of Florida and notice they already plan to pull out of the state. Not surprise.
Can’t get anybody to answer the phone, UPC charges my escrow 11,200 (4 months after policy cancellation) neither me or my agent have been able to get anyone who can help on the phone
UPC is the biggest joke EVER!!!! All people like you care about is charging customers as much as you can scam them out of. They don’t cover ANYTHING. Been with them years and this year my premiums jump $2000 for no reason. So I get a new …
We had our house roof damaged due to hail storm and UPC claims person was very responsive to get the appraiser quickly and process the claim. They also responded to all my questions and I was indeed very happy to have a home insurance policy with UPC
MANNY
Worst customer service of any company I have ever dealt with. Every customer service rep, every adjuster, every contact has been useless and had different answers than the person before. If they even call you back.
Horrible service and customer service. Filed a claim for 2 weeks now and no one has reached out to me. The adjuster is not responsive and the customer service line is useless. They won’t provide you any details either.
If I could give no stars, I would. Our policy went up more than 100%. We had a legit claim that got denied back in January. Now it’s time for renewal and the added all these items about “litigation and claims”….coincidence? Brand new roof …
I started my policy with United Property & Casualty INS in 2012, 10 years! They just sent me a Notice of NONRenewal. When I call them, they said it was because of my agent. I asked if I could transfer to another agent, they answer NO. a …
Our roof had hail damage earlier this year (Houston area). The company’s inspector did identify quite a lot of damages on the roof. However, after a few weeks, UPC replied that there were no hail activities in our area during that period, …
Recently had to file a claim with UPC and our adjuster was great! She explained the process fully and just made the experience so easy. It was our first time having to file a claim with UPC insurance. The positive experience with the …
Unfortunately, my experience with UPC has been mostly dismal. It started with my claim after Hurricane IDA in which I received only $220.00, and more recently violent weather in New orleans last week caused a power surge throughout my home …
This company is a fraud. I have been waiting over 4 months for a refund of $996 for a cancelled policy. I have been lied to about a check being sent out three different times. My insurance agency got the same run a round. I guess my next …
claim filed timely, undervalued assessment of damage, no documents received, just a check for basically nothing. the worst customer service and refuse to close the claim so I cannot get other insurance. good rides
They want me to pay an exorbitant amount to extend my coverage for just one month, because they are pulling out of the state of FL. My insurance agent said they are broke, and can’t pay to stay here. Cancel your policy and go with someone new while you can!
The worse insurance company ever. Stay away from upc . They love to take your money but soon they have to pay for what they suppose to cover , (I’m from Florida and got blasted by hurricane) they drop you .
Good business ethics. Shame on you
ABSOLUTELY HORRIBLE COMPANY! MY COMPANY DID A JOB FOR A POLICY HOLDER OF THEIRS ON OCTOBER 26TH.WE WERE GIVEN VERY SPECIFIC INSTRUCTIONS BY THEIR REPRESENTATIVE DURING THE PROCESS AND FOLLOWED THESE TO THE T. WE WERE ASSURED WE’D BE PAID …
Awful customer service! The insurance adjuster Allison was so unprofessional, her vocabulary and the words she Chose are not what’s supposed to be used working in this field. I had to ask her several times to repeat herself because she was …
I have this insurance for my home. I am not a fan of it. Each claim I done, somehow they just don’t want to pay. Or the amount they are willing to pay is within my deductible. Getting an public adjuster is the only way I can financial help from them.
I recently learned that UPC is moving out of FL. They waited until the LAST DAY of my policy to send a letter that they would not be renewing. Thanks for literally NO heads up. The letter didn’t even arrive until two weeks later so here I …
I have been waiting almost a month now for a decision on coverage. Tennant overflowed sewage on the floor and it covered under my policy . Adjuster was there 3 weeks ago . I am still getting the run around . House is still sitting in the …
This company is an absolute joke and needs to be investigated and shut down. If you call their claims department, you will be sure to reach a very tired stay-at-home mom who will talk to you as if you grew up in the same “hood” with her, …
Been with UPC for 13 years. They are now leaving the state of Fl. Opened first claim ever after Ian, so UPC has to extend coverage, I have yet to receive my invoice from UPC to present to my lender (been wait g 45 days and don’t have option to pay online).
We filed a claim for damage to our roof after hurricane Ian. UPC will not return my calls. It’s been over a month. I don’t know why it’s taking them this long to get back with us. Avoid doing business with them.
Horrible customer service experience. I’ve had my claim assigned to three different adjusters. The geniuses at the company even assigned me to a desk adjuster who no longer worked at the company. There initial settlement offer didn’t even …
Horrible company, cancelled my policy a week before the hurricane was about to hit Florida due to a small overhanging tree branch. Didn’t find out till my lender was trying to get the updated policy and had to go completely uncovered …
If you are looking for an insurance company, run away from UPC. If I could give them negative stars I would. We had a leak in our master bath that also damaged an adjoining bedroom. Adjustor low balled the repair estimate, tried to tell us …
At this point we are having mixed thoughts on UPC. The adjuster was at our property shorty after the disaster. We have yet to receive any information about his inspection or settling the claim, enabling us from moving forward to recovery. Communicating with us would be so appreciated.
UPC is and has been one of the worst companies in Florida. As an independent agent, I am trying to help a policyholder who is not even with my office and is a 77-year-old veteran. My office was in the direct path of the hurricane in Fort …
Thirty six years iv paid them for homeowners insurance. My first claim was Irma and was devestated. Some houses totaled and nowhere to go with their babies. It’s been 2 1/2 months since our claim was submitted with receipts. Three thousand …
In the process of going through a water damage claim, the adjuster has been amazing and the company was very easy to work with so far. I will update as the claim progresses.
I’ve had several houses in several states, and had a range of claims from interior to exterior. From roofing to black mold. And by far, this was the easiest, consistent process I’ve experience. There is no way I’m ever switching companies.
Our house flooded while on vacation and our adjuster Brandon took care of us. He sent a team out to dry out the house and take up the old floor. I felt he really cared about making sure my family was taken care of. Thank you.
We are not happy for the customer service of this company. They are prolonging on the release of additional amount to the contractor, in which holding us back not to be back into our home since 2017 to Feb 2019 from a house fire. They don’t …
Ana Madrinan the adjuster is the best. She took care of my claim in a timely matter. She was caring and compassion with me because, I had been robbed and upset after this ordeal. She was there for me in this tough situation. I just want to thank her for her hard work. I appreciate Ana Madrinan.
From our Agent Dustin to our Claims Representative Adam, UPC Insurance is and has been The Best.
Great communication and management of our claim with professional & experienced staff.
From the beginning to the end I could not be more satisfied with the whole process. Nina Walker is a wonderful person to do business with. She is very thorough and explains the whole process to you. I highly recommend this company and …
never get a hold of desk adjuster never get call backs pitiful service
This was my first claim on a property and UPC made it simple. My claim adjuster Lee walked me through the process, answered all my questions thoroughly and made the process less stressful.
The insurance is ok. There are not many choices if you have an older house in Florida. But they keep raising their rates a Lot. Mine went up 50% this year.
Very pleased with UPC’s response to our claim for an AC unit. They accepted our AC company’s report and settled within 2 weeks. Highly recommend this company.
Can’t wait to switch insurers. The one time we have a claim they are low balling us and trying to make us pay the deductible twice on the same claim. USAA is doing homeowners again, thank god.
My experience while going to seek service on site was horrible. I was approached by a security guard that continued to place his hand on his holster multiple times as I opposed no threat, windows were down in the vehicle and my hands were …
UPC acted quicker than any company I have dealt with. My issue was addressed expeditiously in both repairs and financially. I can’t say how impressed I am with there service and representative!
These people are low down dirty scoudrels. I was with them 10 years and never filed a claim. They dropped me like a hot potato saying no one let them on my property to inspect which was never true. I never spoke or recieved a phone call or email from this company asking for such a request. Run far away from this company of scammers.
Our insurance adjuster Charles handled our claim very efficiently and timely and was very easy to communicate with as timely with responding. UPC as a whole has handled our claim wonderfully.
DO NOT use this company! I’ve used them for 2 years for homeowners insurance without a single claim and was dropped for no reason, or at least, no reason that would indicate this company is an honest one to do business with. I would stay as far away as possible.
I’ve been out of my home for a month already and yet nothing has been done by them 3 times has an adjuster came to my house and giving me the b.s. that they want to get my claim in as fast as possible but yet they never send the info in I’m …
Greg strong was a pleasure to deal with. He handled everything very professionally and to the merit. Against my expectation he made the whole process very simple and easy. Coming from a hospitality back ground I would give Greg 10/10 for his customer service and courtesy.
The worst Costomer service. If you don’t want to have headache stay away from this company! Supervisor was very rude on the phone, absolutely not helpful, lazy. I am happy that I am not with this company any more! I could imagine if …
What a great team to handle my homeowners insurance. I had to make a claim for some damages that our home had incurred. They handled it efficiently and with courtesy.
We had a great experience with UPC when filing our claim. Process went smooth with no problems at all. 5 stars!
Gail was very professional. Assessment was done on the timeframe that we discussed. She explained to me all details and answers all my questions. I am very satisfied with my experience with UPC insurance. Thanks
The adjuster contacted me immediately, came out the next week, and received a check a week later. Amazing! I have great peace of my with them as my insurer.
This a horrible insurance company that takes advantage of the elderly. They denied a claim for a veteran who didnt even know he had a problem. He called when he knew for sure he had a problem. The verbage they use in their policies is meant …
One star is far too many to rate this totally non-compliant, incompetent, and unreliable homeowner’s insurance company. I’m, at this moment, holding up three agencies from obtaining financial help for the damages caused by Hurricane Irma …
Excellent service!!!! Back in 2016 when a toilet broke and flooded my home Adjuster Sherry Billings was absolutely awesome!!!! It was a very stressful time for me compounded by all the other things I had going on but Sherry was very …
We wish the contractors were as responsive as our adjuster Michael. Overall, at this time, UPC has handled our claim with efficiency and professionalism. Alice & Jaime
This company is a joke! Over 4 months since we filed hurricane claim. We have no idea what the status of our claim is. Due to the damage, we are unable to occupy our home. We have moved 3 times and will need to move again. They have no …
Do not go with this home insurance company they have the worst communication with their customers. I didn’t get any letter from them in over a year!! Now stating they didn’t renew my insurance all I received was a letter from my mortgage company and of course nothing is their fault. This is the worst one yet
Excellent company. Prompt and efficient. Based on our photos and videos, was able to help us recover from water damage to our townhouse. Good experience all around. Fine agent. We are glad to be working with them.
Thank you! 🙌 You guys made a hard situation easy
to handle. I was guided nicely by my agent in initial process Mr. Irwin. The inspector they sent and the claim representative (Mr. Larsh) were so professional …
I have been paying UPC for house insurance for 4 years. I have had no claims.
I finally got up t motivation to read my policy. I read about t first 10+ pages, got discusted and quit. I made lots of notes, then went to my agent to …
I would give it a 0 if i could. Hail storm, took 2 weeks to get an adjuster, who found my metal ridge vent was destroyed by hail but somehow the roof shingles are fine. Mind you every neighbor is getting re-roofed! save your money, this company will do anything to not pay a claim!
Awful company. They allegedly sent a notice that we had to do a self-inspection of our Florida home on Oct. 1 and gave us 25 days to accomplish this or our policy would be terminated the following Apri. We never received this notification …
I will skip this company I owned my house since 2017 and they asked me to do a home inspection every year with my own equipment through the Internet. I have been so complying with the self Inspection I have been sending them photos and …
Worst process ever! Spent 3 hours running around my house taking videos and photos for the new policy and they still decided to cancel on us because they wanted more photos! Come do it yourself! If you’re this awful to work with and there …
My husband and I are both teachers, so pay is always a tough subject. But, we dedicate our lives to young people, we even adopted our foster children. We love kids and that is always our main focus. We are victims of Hurricane Michael and …
Had to file a claim with UPC. Still not resolved after 18 months. Now I have had to hire an attorney. I do not know how this insurance company can remain in business. If I could give no stars I would.
I’ve had a claim open since 7/2020. I’m trying to close it and get it resolved with what UPC offered and they don’t respond to communication to be able to get this close. This is really the worse in regards to communication and customer service!
Horrible. Was insured 12/2019. They asked for videos with 7 days of me moving into my home. I get a letter saying I will be dropped 3/2020. I have received multiple letters about my policy coverages and even a letter saying I will get a refund for over paying. Get it together. Unprofessional and a complete scam.
After five years with UPC Insurance we received a non-renewal letter in the mail on 1 /2020 Reason: “catastrophic loss”. We never experienced a catastrophic loss and at no point did they ever contact us.
Bill has been very helpful and explaining everything we needed to know through the process of our claim. It has been great working with UPC that is why I renewed this next year with them. Thanks for all your help.
Chris
Had to get a lawyer to get them to replace my roof from hail damage. They drug things out for over a year before finally settling. By the time they settled I had to pay out of pocket for even more damage due to weather exposure!!!! And this was after 6 years and never having filed a claim.
My agent Blake was very professional, and helpful. He made the process from start to finish a breeze. He was always available to answer any questions any time of day. I would definitely use UPC to my family and friends .
So i lost over 12k in medication due to power loss from Hurricane Irma. UPC made me get something in writing stating my power loss was wind related. I was able to get a letter from Duke stating this. Now they want their adjuster to come out …
James was very friendly, professional, and answered and questions or concerns I may have had during this process. The remediation team and inspectors were also very friendly and professional as well. They made sure to communicate with any new information and came out quickly to get the process started. Thanks UPC 😀 …
Stay away from this unethical company. I received a notice of nonrenewal on a policy that was and had always been paid as agreed. They claimed it was due to, “ineligible plumbing” but I was dropped without an explanation or the opportunity …
UPC Insurance told me 48 hours to get something done on a leak at my house, been going on over TWO WEEKS and all they are doing is avoiding me and my calls. What a waste of time and money. …
Very unprofessional insurance company. Had recent wind and storm damage on a small section of my roof.
Which caused a portion of my garage ceiling to collapse from moisture and water …
Very disappointed that UPC will not give us a discount on our homeowners insurance for installing high quality hurricane shutters.
They told us we would have to install hurricane glass in addition to the …
I had a really great experience with UPC. My claims adjuster Thomas was great. He was always available, he answered all of my questions and Thomas had a sense of urgency in getting my problem resolved.
Thank you Thomas!
Filed a claim and was told I would be contacted for the adjuster to come out. Waited a week and I started calling finally got a hold of someone and they gave me my handlers # and ext. Left several messages and finally she picked up the …
My experience with UPC Insurance for my home has been positive. They handled a recent claim excellently professionally and in the right time. I recommend UPC Insurance to my friends and family.
This company is terrible and unprofessional. They are great about taking your money but do not help when you need them. I have spent over 14 hours on hold and had over 6 adjusters for a claim we filed over Irma. Four months later they still …
The adjuster was accessible, professional, courteous and responsive to our concerns and needs throughout the claims process. We are very satisfied with the handling of our claim through UPC Insurance.
My husband and I bought a house and found that there had been water damage caused by previous owners and were devastated to discover our bathroom needed major repairs. Sam made the entire process easy and stress free, reassuring me and walking me through every step. Wonderful company that takes care of their people!
I had 2 experiences with UPC where I had to file claims and get reimbursed for damages. In both times UPC came through and helped me during those stressful times. The adjuster I worked with was great and took care of me during the stressful times. I highly recommend UPC.
My property suffered extensive damage as a result of Hurricane Irma. UPC provided terrible costomer service when I filed my claim, which they ultimately denied. After hiring Morgan & Morgan I was finally able to get a settlement ten months later. However, not before we filed suit against them. I wouldn’t recommend them to anyone.
My overall experience is very good with them . The representative (Sarah) is very professional, knowledgeable . They have provided me very quick service and helped me during my critical situation. I really appreciate her help and support. Thanks
They canceled my insurance a month after i bought the house after snooping behind my house to find empty moving boxes and claimed it to be a attractive nuisance. 7 months later I get a letter saying they were not renewing my policy. These people are a joke and i would’nt expect much from their company.
Wish I could give zero stars. This company has been horrible. I don’t even know where to begin. My parents paid their policy on time every time they were due and then Hurricane Michael hit and the house suffered major damage, they were …
Filed a claim for roof damage as did my neighbors as a result of the hail storm last year. My neighbors were covered for new roofs while UPC offered less than the deductible. Asked for a re-inspection to get hopefully a second opinion and …
I have to say When I had a claim I didn’t know how it would turn out because I never had any claim on my home which I have been living in for over 20 years, UPC was there with me every step from day one and even after, they sent someone out …
UPC Insurance handled my claim promptly and in a fair manner. The field and desk adjuster were great to deal with and prompt in sending the paperwork and the checks.
Had some plumbing issues . With just a little time and patience, had good results with adjuster and the company in general. Renewal came due, decided to stay with UPC. Good overall experience.
UPC is a company that responds to we the insured in a timely manner. They move quickly on claims which is beneficial to its policy holders.
Dealing with UPC Insurance was a “wonderful” experience even under the circumstances. Brendan Devine was so helpful and everything we were told was going to happen wound up happening before we knew it. Would highly recommend them…
I received a letter in the mail today that UPC is dropping us because our roof is in disrepair. We bought the home 2 1/2 years ago, and the roof is under 4 years old. Half the home is pitched and the other is flat. When I called them I …
Horrible at communication, not responsive at all. We have a claim open due to Irma, and in the 5 months the claim has been open, we’ve received a total of 4 phone calls. When I have questions, they go unanswered for weeks. I have money owed …
I am on my 3rd adjuster with this company. When you call, IF you reach them, they are in a hurry and will not listen to what you are saying! I had mold AFTER my adjuster came from wet drywall and insulation and was told I needed to get my …
Pipe broke under sink soaked cabinets and warped panels, without inspection just pictures we sent agent was able to determine it was a long term slow leak! We would have noticed the lake on the floor if it was long term. She was an expert …
I was able to contact Michael Sage at all times through this very difficult time with a broken irrigation pipe under our kitchen. My contractor was able to get help with Mr Sage in our claim. I made many call to Mr Sage and if I had to leave a message I received call backs fast Iam glad I had UPC through this difficult time
I notice the only come to respond to the “good” reviews, but don’t accept accountability with the bad ones. Says all I need to know about this company, and we’ll be switching if our claim has not been reviewed, and taking legal action. 2 …
Had a slab leak (water leak) at my house. UPC insurance came out and gave me an estimate, which allowed me to get the leak fixed. Very happy with their service! You always hope not to have to use insurance but it is nice to have when you need it.
Good luck trying to reach someone by phone at UPC. UPC doesn’t take Amex, their online billing is a JOKE – I was able to download bill from 2015, nothing thereafter. Had a small claim some time ago, it went relatively ok (time wise) , but the prices their adjuster came up with correspond with material and labor prices 50 years ago.
My mom who is a widow as of 2017 is trying to handle her first claim due to hurricane Michael. UPC Insurance sent an adjuster out on the 26th of October. The only time my mom can get in touch with UPC is when she goes to her local gieco …
Nina Walker was the rep who handled my claim and made the process stress free and was very prompt with any questions or concerns I had. She walked me through each step of the claim and went over the reports I received from the company.
Most awful insurance company to have. We made a claim TWO months ago and I should be on salary from UPC as I am having to call them to receive updates, ask my adjuster to email me and still haven’t received much. UPC doesn’t have a way you …
Worst Insurance company I have ever dealt with in the 27 years I’ve done real estate My fiancé & I woke up to our home a 100% loss from an irrigation well pump. They did not show up to secure the home. The home still to this moment is …
Currently have a claim with UPC. This is the worst experience we have ever had. They do not respond and it took a week of phone calls and emails to get a hold of our desk adjuster. Finally I got ahold of him. He blamed my husband saying he …
Beware : UPC just raised my insurance from $1800(2019-2020) to $2900 92020-2021) approximately a 65% increase in the middle of a pandemic when people are struggling to make ends meet. I have not a single claim in the 10yrs I own my home. …
This is a terrible company. I was a couple days late with my payment to renew, which I was going to pay in full for the year, and they canceled my policy and will not renew. I would like to point out that I have never had a claim, I live …
My first time claim EVER, and with UPC Insurance, the process went smooth and stress free. Great Company, easy to work with, extremely informative and professional, and wonderful people as well! Thank you for being there for me!
Sent out a kid from a joke of a company to say that my leak isn’t from the faucet that is leaking, but from settlement then denied my claim. This is unfair claims handling, and I’m getting an attorney. Shouldn’t have to sue to get your damages fixed from a leak.
Poor customer service from the UPC claim adjusters who are condescending at times and have very poor customer service. I experienced two separate negative experiences with claim adjusters. I will be finding another company for coverage due to being treated poorly.
My agent helped me throughout my claim in a timely manner. He was always easy to get ahold of and answered any questions I had. Filing an insurance claim is never going to be the most fun or easy thing to do but they made it as easy as possible
We had a water leak in an upstairs kitchen. Made a claim over the phone and the next day received a call from an agent named Reid. He explained the process and advised an adjuster would be calling within 3 days. She called the next day …
I had water damage in my home from a roof leak. After getting 5 quotes from local roofers to patch it as the adjusters suggested they all said my 2 layered shingle roof actually needed to be replaced. I brought all of this to UPC’s attention. They replaced my roof and covered the damage inside my home.
Hail storm came thru and damaged my roof. Multiple contractors stated there was more than enough damage from hail. After months of them not answering the phones or returning calls they claim their is no hail damage. Meanwhile all my neighbors have new roofs.
Everyone is so friendly and professional. They explained the process and kept me updated with the status of my claim. Turn around time from the time I sent my ring in and when it was returned was amazing. …
We are extremely happy with UPC Insurance. We had water damage to our home. Soon after notifying UPC of our crisis, the adjuster Troy came to our rescue. He was nothing short of fantastic. We highly recommend UPC. Very professional and timely during our time of need. THANK YOU UPC!!!
Geico picked this company for me. I did full inspection pictures as they wanted said any issues they would get back to me within 5 business days. Well 20 days later My house was built less than 15 yrs ago they said roof needs to be …
I been insured with UPC since Last May. My house is newly build and after having insurance with over a year now they are asking me to take pictures and send to them otherwise they would cancel my policy. I guess I am going to getting …
This is the worst insurance company I’ve ever dealt with out of 4 different States. They’re an insurance company by name only. Never actually helping their customers….They literally deny any claim you make and always make sure that the …
Do not use this company. They may be one of the cheaper insurance options but that is for a reason. They will not help you at all. Insurance adjusters are rude if they even decide to speak with you at all. If you have any claims for anything they will not help you and will all Jack up your rates.
I had a pipe from dishwasher break and immediately got a plumber and water remediation. Now they are saying because of mold they are not fixing or replacing my kitchen. I am left with half a kitchen and no help. They don’t respond to emails …
My adjuster, Tripp Smith, was awesome! He was very professional, took care of my claim quickly, answered all my questions, returned my phone calls right away, and went above and beyond to make sure I was satisfied. I would recommend him and UPC again to anyone.
Really unfortunate dealing with this company. Expect them to cancel your policy after a month or so of moving into your home if you (1) haven’t made the siding on your home immaculate for the inspection (ANY sign of any speck of mildew and …
I had never had to file a claim before and Clayton was courteous, kind, and very informative. He was always available to answer my questions and to keep me updated on the process. My claims were filed quickly and resolved in a timely manner. I am very thankful for Clayton’s assistance during this most trying and difficult time.
I entered a claim online. Within days it had been acknowledged, adjudicated, and I was reimbursed for my loss. The communication was prompt, the settlement was 100 percent fair and equitable, and I was made whole again…which is the underlying purpose of insurance…in under a week. Very Professional.
I had a great experience in filing a Claim on my Roof. Despite being backed up in Claims due to storms in Florida, Independent Adjusters worked with my Roofer and approved my Claim. Did my Insurance skyrocket after the claim? No it did not, it do go $100-200 which was the typical Inflation Adjustment rate.
The worst experience. The claim process is flawed. Lack of coordination. They empty promises and does not fulfill their obligation. Response is terrible. I had to write to the CEO and Chairman of the Board to get response from UPC. The …
I recently had my agent do a search to see if I could get a better price on insurance for one of my investment properties. He came across UPC and secured the policy. The property is rented and now they want me to go get pictures for them if …
I started a policy with UPC on November 1st. They ended up cancelling my policy because I have PEX plumbing. My home inspection clearly stated I have PEX plumbing so I don’t know why I was issued a policy in the first place. They didn’t …
Modifying my review…. but couple of pointers here, it shouldn’t take 2 weeks to respond to a claim. Also, the referred company that was sent over came to the house to look at the damage, but never gave an estimate. The people that work here are generally friendly over the phone and you don’t have to wait on hold forever.
I had a fire in December, the rep adjuster for UPC came out assessed the damage, within a week or two. I received a claim for everything he quoted. I did not have to hire a Public Adjuster because UPC, I thought was pretty fair . The only …
From the very beginning I have had to fight every step of the way with UPC. They do not respond in a timely manner. This whole ordeal could have been solved in a few weeks and not months if only they would communicate. I would never recommend this company for home insurance.
Just started a claim with Anna Chen, not very knowledgeable about roofs and repair. Shes only wanting to repair this roof after their adjuster requested a complete roof. You cannot repair a roof that fails a Brittle test. If necessary i …
I had my water heater break in the middle of the night, which sits right behind my master bathroom. By the time I woke up five rooms and 2 closets were flooded. …
HORRIBLE EXPERIENCE!!!! Through our lender, we were set up with home owners ins with UPC. Our closing date changed, pushed back 4 days, and UPC charged us for coverage during those 4 days that we didn’t even own the house. Fast fwd a month …
I found at UPC an atmosphere of professionalism and the strong presence of your staff providing a holistic approach towards servicing the needs of the Client seamlessly. Great job!
Freddie W.
I’ll admit they have good rates, but they do business in quite shady ways that I was not comfortable with. A few weeks after signing my contract with UPC, I was called by an unknown number requesting access not only to the exterior but also …
I recently had a leak in my laundry room and needed to file a claim. I filed on a Monday afternoon by Tuesday Lee was out to assess the damage. He asked that I give him about a week to complete his end of it however within 72 hours we were …
My Agent “Way Better Insurance” in Fort Myers FL made a mistake on my policy and I was charged (and paid” “hundreds of dollars” to much for my policy. When I found the problem I brought it to my agent. My Agent contacted UPC. UPC would not …
I’ve been patient for far too long waiting on your management team to make my septic back-up claim right. Let me list the ways this has been mishandled: …
Worst insurance ever. Don’t bother dealing with them they don’t want to pay for my my claim.although I had 4 different people certify that my house needs repair. They will leave you stranded . I dealt with incompetent adjuster who even hang …
Damage to our roof was submitted by the roofing company and it was denied all the while shingles were blown off the roof, water leaking into the attic space and additional damage to the roof. The company representative was more than happy …
“Keeping the Promise” is a joke. I live in Fort Myers and my house sustained heavy damage from Hurricane Irma. The houses on all four sides on me received a new roof from their insurance companies but not me. They claimed the damage was …
I received a letter stating they were not going to renew my policy unless I did a self inspection. Weeks after I do the self inspection and upload the pictures they send me the same notice saying that I have not done the inspection so I …
Most people only take the time to write reviews when they’ve had a poor experience. UPC has much better coverage and service than Texas Windstorm Insurance Company, Farmers, and State Farm can offer families in coastal areas. My home and my …
My experience with UPC and Adjuster Olga Mallqui was positive. Insurance losses like the lightning strike we experienced can be very disruptive, time-consuming, and frustrating as you try to put your life back together again. UPC’s manner …
UPC takes care of their customers very well. The adjuster always responded quickly and answered my questions precisely. I would recommend UPC insurance company.
So far these guys have been horrible. We filed our Hurricane Michael claim on 10-11-18. Our field adjuster was there on the 15th and it sat with our desk adjuster and we finally got a check about a month later. The problem was that our …
I had recently helped my elderly parents through the process of buying a home. We had acquired UPC homeowners insurance through a 3rd party broker which is not uncommon as my parents purchased a home near the beach and the broker bundled …
We had a tree fall on our home in the middle of the night. UPC Insurance walked us through the process and took the stress away. They gave us the option to use who we wanted or they could take care of it all, turnkey.
Horrible company!!!!! I want to give a -1 star! An insurance claim was settled and this company will NOT issue a check!
Before Christmas last year, my house was leaked due to a broken water pipe upstairs. The next day UPC sent maintenance staff to help me dismantle and dry for several days. Today, my house has been basically repaired. Thanks to upc …
Adjuster with UPC claims are soo rude, they just dont want to listen us and talk very rudely. I have a claim going on with them and they said they cant adjust my house AC money as it was repaired before filing claim, i explained i have a …
Worst Ins company ever. Hands down. Been fighting for about a year to have my roof replaced. After endless unreturned calls and voicemails and three different adjusters, they approved a repair..OF FIVE SHINGLES! (5) …
They canceled me.
Just because I live in Florida and right after hurricane Ian.
Best insurance company out there for home owners. Olivia was very responsive, kind and they are there when you need them. I think they might be the best carrier out here. THE BEST!
We filed a claim with UPC after we found we had water damage throughout our kitchen and into one of our children’s bedrooms. The adjuster came out and they sent out a water drying company. A week later, after they found mold through the …
UPC is unethical in their claim processing! WATCH OUT!
After i filed my claim for roof damage based on Hur Irma, a claims guy called and asked questions about my roof damage. When finished he said my claim was …
Opened a claim on Sunday 11/11 at noon, was told I would hear back from someone within 12 hours, I have mold damage all over my living room. It’s now Thursday 11/15 I have called UPC 4 times left one message all other calls the office was …
UPC has been the worst experience I’ve had in a while. They require you to take take photos of your rentals, or have your tenants do it. And it’s around 60 photos. The upload process is one page at a time, so you’re not quite sure exactly …
UPDATE 8-15-18
UPC has denied covering our billed amount from the contractor. Thus leaving us with no way to pay a bill that is more than my wife’s and I combined income. We …
From the very moment I contacted your company to put in a claim, it was very smooth. The adjustor contacted me the very next day and was at my house less than 48 hours from when the claim was opened. After inspecting my roof, she stated I …
Totally Incompetent.
I sold my house and canceled the insurance on 8-12-20. I was told it would take 7 to 10 business days for a refund. Today is business day 19 and found out …
After waiting for more than a month UPC denied the claim saying it is not covered. I knew the leak was not accidental and I had told them so. After 6 weeks they denied the claim saying “the leak was not accidental” . This is my first time …
Ryan is very helpful and informative. He made this experience as pleasant as possible. This was the first time we had to go through the process of filing a claim and if it had not been for Ryan, I’m not sure it would have been the same. Thanks to Ryan for being so helpful, friendly, courteous and professional.
my area property claims adjuster Brendan Dwyer from Long Island is extremely professional and he came the next day after I contacted UPC. He’s neutral and fair about our loss. I highly recommend the service of UPC and will continue to support them!
We had a great experience with UPC Insurance when we filed a claim for mold damage under our kitchen sink. Stephen Musclow, our agent, was very knowledgeable, friendly, prompt and responsive. Would recommend them to anyone looking for homeowner’s insurance.
Following a traumatic experience (my son was robbed at gun point), our experience filing a claim with UPC and especially the claims adjuster couldn’t have been better. We are very pleased.
I recently filed a claim with UPC and I can tell you it was handled it the upmost professional manner. It was processed extremely fast. There wasn’t any paperwork for me, it was all taken care of by my claims adjustor. Anytime you have …
They just went up $60 for renewal. I heard they are going to be out of business by next renewal
UPC insurance are crooks. Filed a claim for hurricane Irma. UPC sent out 6 different adjusters. I had only owned my home for 6 months before Irma hit. Six months earlier UPC insurance signed off on my home inspection and wrote me a new …
Penny ,who handled my claim, was so efficient and kept in contact with me throughout the process. The contractors they used were excellent as well from the adjustor to the restoration company. I appreciate the attention to detail and support they gave me. I would definitely recommend UPC!
I’ve had two claims with UPC and my experience in both matters has been exceptional. In both cases, my claims were settled expeditiously and professionally. I received compassionate customer service and excellent communication from them throughout the process. UPC has a customer for life!
Two years ago we switched to UPC Insurance for coverage on our home. It made since to be able to use the multi policy discount. We recently had to file a a claim and UPC came through quickly and efficiently. The only hold up was with the contractor we chose, not UPC. I would definitely recommend this company!
Shame on UPC… My pregnant daughter and son-in-law were forced to utilize the services of an outside adjuster, and now an attorney to properly settle a claim from a hurricane almost three years ago. When the original claim was entered, UPC …
After 40+ years of paying for homeowners insurance we finally had to make a claim due to a kitchen fire. We reported the loss to UPC and they took control and eased all my apprehension. They coordinated with the adjuster and keep me on track through out the process. Excellent company and great employees.
Have used since 2010, so ten years. Made our first claim this year after our hot water heater leaked, causing damage to our ceiling. Premiums immediately went up 40%!!! When we called to find out about this, they said that when we have …
Worst experience ever with an insurance company! We had a pipe burst in our kitchen 3 days post Hurricane Irma. The adjuster that came to our home was in town from out of state to do structural assessments of roof damages from the …
UPC Claims Adjuster Sue Roblee and UPC were great. I suffered water damage to my home (burst pipe). Sue came to my home and met with me face to face in a timely matter to evaluate the damage. Sue was professional, polite, and informative. …
I had roof and interior damage from the windstorm early this year. Insurance was quick to get out and look at the property and complete the claim. …
Been waiting for my refund on canceling my renewal that does not start til 12/17 since 11/10. They told me they would refund my money on 12/31.
Finally got my refund, but only after I filed a complaint with state insurance …
We have had 2 different roofing companies to say we have over 25% damage over our roof from wind. UPC sent adjuster out to inspect and he said we had 9 shingles to be replaced and that wouldn’t meet our deductible. Glad we cancelled with them. Wouldn’t reccomend them for insurance.
My UPC insurance agent was very profesional and gave me a quick response on my claim
We got our check for roof repairs days after it was settled. We are very satisfied and definitely recommend UPC Insurance
Our water heater leaked and wet the carpet in our hall & living room. UPC responded right away, first by coming to assess the damage. Soon afterwards, someone came to dry everything up. Both were very personable, efficient, & helpful. Thank you, UPC!
The adjuster Eddie from UPC Insurance came to my home and was very professional and gave me pertinent information about handling my claim on hail damage to the roof. The claim was processed quickly on my roof damage. I
would recommend UPC Insurance in protecting your home.
I gave a call to UPC in November 2018 just to know how much was the deductible to the repair my fence. It was never a claim, I didn’t ask for any coverage . But UPC registered my call as a “claim”. Now, when I ask my insurance agent to …
I made my first claim in over 18 years. The adjuster from UPC who contacted me, Charles Maggio license # W413652, attempted to bully me into canceling my claim. I spoke with his office manager, Tina Kennedy, who was of little assistance. …
Is it possible to give less than one star? Because UPS doesn’t even deserve one star. A couple months back I wrote a review about the horrible response and non existent service we have received from UPC after having a broken water pipe in …
We purchased our home six months ago. I began smelling something in my kitchen sink and immediately called my plumber who said the drain pipe behind the kitchen cabinets was leaking.,This was a big project because they had to come out in …
My claims adjuster Steve Musclow called to make an appointment to view my water damage within hours of making a claim. He came to my house 3 hours later to examine the damage. He …
We had damage to our home following Hurricane Irma and the process has been slow moving due to the amount of claims. It’s not just UPC either, roofing companies are still months out in scheduling. Once UPC got to us though, the process …
UPC has been horrible to deal with. Went 2 months and could not even get my desk adjuster to call me back only to find out that he was ” No longer with UPC”. These people do not know the meaning of treating people honest and fairly. If your Insurance Agent recommends UPC buyer beware because these people are blood suckers.
UPC has been wonderful. Their response time is excellent and the adjusters are very caring and compassionate. Highly recommend them to all my friends and family. Adjusters Enrique and Lee are excellent.
As an agent who works with this carrier among many others I really find that UPC knows what they are doing. They are very price competitive but more than that they have great coverage to choose from. There are optional coverages and …
Very unpleased with this insurance company. Clearly my roof needs replaced. I had a few close friends and a roofing company confirming it needs replaced. UPC Insurance just wanted to save money than caring about me and my family with having a good roof over our heads. I am very upset and will be looking for insurance elsewhere.
Been with this company since 5/2019. They sent me an email requesting pictures which took me an hour to do. Thought everything was fine because I never heard another word from them until 01/2020 when we received a non renewal letter for …
I recently found myself in a situation where I had no idea how to handle the damages to my home and property! Thank God I have UPC Insurance and my Insurance adjuster was there to help, every step of the way! Unfortunately, I was quite …
I purchased this policy effective 5/28/19. I was asked to send several photos of areas in and outside of my home, which I supplied back in the early part of June. I received a request in August, 2 months later, to take a photo of my …
They will not settle our claim because of petty wording issues. Our contractor revised his estimate to meet their demands but still they will not pay. This has been going on for months now and now the people that were hired are threatening …
Absolutely terrible. Our roof is falling apart and we have been back and forth with UPC for over 6 months. They deposited our $5,300 deductible 3 MONTHS AGO & we just keep getting the run around. We still don’t even know if they are …
The response I received by UPC was very quick. They were very helpful to
what I needed to complete my claim. The person that worked with me was a really good professional person. I would have no problem in letting people know what a great experience I had with this insurance company.
We had roof damage during hurricane Irma and UPC has been very helpful and responsive. We have been pleasantly surprised at how easy it has been to work with them and get our repairs done. Cindy has been very straight forward and even …
The response to our claim was quick and effortless. Our adjuster Jacquelyn was amazing and super helpful throughout the process (which went faster than I thought it would). I feel great knowing that I have UPC to be there when we need them!
My home was unexpectedly damaged in a flood. Obviously it brings a lot of stress and uncertainty. UPC was so quick to respond. The claims adjuster was at my house the very next day (damage happened on a holiday – of course!). I was walked …
Very fast and professional! Easy and friendly to make your claim. They got someone out there with in 24 hrs to dry my house after the pluming issue in the kitchen. We are still working out the total cost of the repairs which that is the …
AVOID UPC AT ALL COSTS! I purchased their insurance in mid-December and completed my inspection report by taking photos and a video of my house and attaching some documents to their report. They said that I hadn’t submitted all forms and …
Worst insurance company around. Up and dropped us to “reduce overall exposure level related to catastrophic loss”. All insurance is good for is disasters.. Id give the company a zero star rating if I could.
My experience with UPC was excellent. In these difficult times, my claim was handled quite professionally and expeditiously. The adjuster (B.D.) was a pleasure to work with. He went out his way to do what was necessary to service my …
I’ve been a policy holder with UPC for over 6 years without ever submitting a claim., Upon submitting a claim last May, I was met with no cooperation, very poor responses and no follow up (My claims adjuster did not answer calls for 5 …
It took 3 years for UPC to pay out our roof claim from Hurricane Irma even though we had a passing wind mitigation report prior to securing homeowners insurance from UPC and 4 annual renewals. The following year after Irma they dropped us …
Absolutely horrible. I have been waiting 3 1/2 years to settle a case with this company. They make sure you pay the insurance, but when it comes to putting a claim in for repairs, they fight you tooth and nail. Horrible horrible horrible. Do not recommend this insurance company at all!!!! They don’t even deserve 1 star.
I had UPC insurance on my home for 6+ years for a grand total of $15,00.00+ give or take a hundred or two and have never, ever filed a claim. All of a sudden I get a cancellation letter indicating the policy was being canceled due to me …
Water line broke inside my house water damage my cabinets and my entire flooring since September My adjuster Came out collect all the necessary information and submitted a claim to UPC it’s been almost 90 days UPC haven’t resolve my issue I …
Had a problem with shingles blown off our roof during a windstorm. Contacted UPC . Brendan our property claims adjuster showed up within 24 hours after contact. Assessed this issue and assured us that the issue would be resolved with the …
I am trying to find the perfect word to describe this inept company but I can’t find it because it does not exist. I have tried in three different occasions in a 6 month period to cancel my policy and there is no explanation in my mind why …
Filing a claim with UPC recently was indeed a very pleasant experience. The claim representative was not only extremely polite and very helpful, but very courteous and most professional. She explained every step of the process and was very …
This was the first time I ever filed an insurance claim for damage to my home. My insurance adjuster Michael kept in touch with me every step of the way. He had a general contractor, mold consultant and water detector company come out and assess the damage. He walked me through every step of the way and I appreciate everything he did.
Stay away. They don’t follow Florida law – failed to respond to claim within time frame required under law. They don’t pay out and only drag things out with the hopes of you giving up.
Do not bother getting any insurance of any type from this company. If you have insurance with UPC, do yourself a favor and quit immediately. I have wasted so much time with UPC and all it has caused is headaches. Do not believe anything …
I am so much satisfied with UPC INSURANCE due to their great working people who handles the claim in a timely manner with 100% satisfaction to the client. Like to say that if you people had some other insurance companies then switch it to …
My experience thus far with UPC thus far has been really excellent, given the circumstances. We had some water damage from our washing machine and immediately after I called for the claim they had water mediation come out, the adjuster was …
Customer service is almost non-existence and incompetent. Having the feeling they’re ignoring their clients on purpose post Ian.
I closed on my house in the beginning of October and selected a policy with UPC. As part of this process, I disclosed all necessary information. Last week, I received a notice that my policy is being canceled due to the same details that …
The adjuster is very timely to keep me informed on the steps of the claims. he is also very patient to explain what is being covered versus what is not. He also went above and beyond to educate me things to look out for in order to reduce the risk to the house
It has been 48 days since Hurricane Michael hit and when I call my adjuster her voicemail still says she’s been reassigned to another department not to leave a voicemail. She and her supervisor explain that this is an IT Issue. I’ve even …
I am incredibly happy with my experience with UPC. They somehow manage to have the lowest rates while also having great service! I recently had some plumbing damage to my house and the representative came out quickly, was very helpful in …
I’ve employed this home insurance company for my residence in TX for several years and never had a claim until recently. The appraisers that I spoke with were rude and very short with me. I have paid more than $2500 per year for this policy …
We purchased our home three years ago. We went with UPC based on our agent’s recommendation. I that three years our rate has gone up over 40%. No claims filed, no additional risk, basically no reason at all. Gradual increases can be …
Submitted a roof damage claim which took ~6 months to be denied. UPC was awful throughout the whole process, and I couldn’t get timely updates for my claim. I ended up having to pay out of pocket for my roof, and due to the long wait had to …
please find it in who ever it may concern,lately i’ve been thinking in writing a report about your customer service review; and before i can rate your survey i must inform y’all doing great. thank you for your services.
The adjuster called and set up an appointment to meet with us. Came out and explained things thoroughly. Apparently submitted the paperwork in a very timely manner – because we received a letter from UPC explaining our payment and when to …
I had to redo this review. Very disappointed in UPC. When I needed a new roof and I should’ve been approved for one by UPC I was denied. I changed insurance companies to Orion 180 and I was approved immediately. Originally I was happy …
Home claims are never a happy event, UPC claims started my claim with no issues, it was fast and easy. The claim adjuster (Justin B) was assigned within 24 hours and came for an on site inspection within 48 hours. The claim was processed …
We have been in a claim process for our roof damaged by IRMA. The process has been horrendous. We get limited communication from UPC. We have an attorney representing us. We had to sue UPC for our roof replacement. My neighbors have all …
They don’t deserve even one star. Another POS insurance company paying administrators millions $$$ while screwing policy holders.
I am woking on rebuilding my home post Hurricane Ida. I cannot tell you how great it is to have an insurance that does what it is supposed to do when it is needed most. My experience with UPC has been far above what I planned to deal with. …
They say you get what you paid for.
So true in this case. …
Sarah Austin is the worst claim representative. I wouldn’t be surprised if she gets bonuses based on all of her valid claim denials. UPC doesn’t ever pay out their claims. They lie, use unlicensed/uninsured 3rd parties, omit facts, and …
Rachel was a horrible agent at UPC Insurance. Unethical practice, when I asked to match price from new insurance quote she said it’s not possible. Rachel was trying to over charge. Then I asked to cancel my home insurance policy, she never …
Since August, when I filed my claim, it’s basically been ZERO communication from my adjusters. I’ve also had 3. Each time they were changed no one contacted me. I have gone MONTHS without speaking to someone. One of my loss of use claims …
Best insurance company and claims agent we’ve ever had. Much better than USAA that has gone downhill as per many of us former insureds. UPC is the best way to go for us in Florida.
UPC does not have the homeowners best interest!
I am a contractor, and what a lot of homeowners don’t know is that UPC has a 180 file date for hail damage. So if you have hail on July 1st. You have 180 days …
Blood sucking insurance company. Doubled my insurance premium with no notice and denied a perfectly viable claim that cost me 15k to fix. Run away from them as fast as possible!
If there were more words to describe this company and their service I would certainly pick them. Their customer service is horrible if there is even any customer service. We had a wood panel in our kitchen crack in the corner. We contacted …
I’m furious with UPC. Filed a claim weeks ago and still waiting for someone to reach out. Googled up UPC of Florida and notice they already plan to pull out of the state. Not surprise.
Can’t get anybody to answer the phone, UPC charges my escrow 11,200 (4 months after policy cancellation) neither me or my agent have been able to get anyone who can help on the phone
UPC is the biggest joke EVER!!!! All people like you care about is charging customers as much as you can scam them out of. They don’t cover ANYTHING. Been with them years and this year my premiums jump $2000 for no reason. So I get a new …
We had our house roof damaged due to hail storm and UPC claims person was very responsive to get the appraiser quickly and process the claim. They also responded to all my questions and I was indeed very happy to have a home insurance policy with UPC
MANNY
Worst customer service of any company I have ever dealt with. Every customer service rep, every adjuster, every contact has been useless and had different answers than the person before. If they even call you back.
Can’t send them an email about my claim, it gets kicked back. I have major storm damage from Ian and have not heard from them in any way for a week
Horrible service and customer service. Filed a claim for 2 weeks now and no one has reached out to me. The adjuster is not responsive and the customer service line is useless. They won’t provide you any details either.
If I could give no stars, I would. Our policy went up more than 100%. We had a legit claim that got denied back in January. Now it’s time for renewal and the added all these items about “litigation and claims”….coincidence? Brand new roof …
I started my policy with United Property & Casualty INS in 2012, 10 years! They just sent me a Notice of NONRenewal. When I call them, they said it was because of my agent. I asked if I could transfer to another agent, they answer NO. a …
Our roof had hail damage earlier this year (Houston area). The company’s inspector did identify quite a lot of damages on the roof. However, after a few weeks, UPC replied that there were no hail activities in our area during that period, …
Recently had to file a claim with UPC and our adjuster was great! She explained the process fully and just made the experience so easy. It was our first time having to file a claim with UPC insurance. The positive experience with the …
Unfortunately, my experience with UPC has been mostly dismal. It started with my claim after Hurricane IDA in which I received only $220.00, and more recently violent weather in New orleans last week caused a power surge throughout my home …
This company is a fraud. I have been waiting over 4 months for a refund of $996 for a cancelled policy. I have been lied to about a check being sent out three different times. My insurance agency got the same run a round. I guess my next …
claim filed timely, undervalued assessment of damage, no documents received, just a check for basically nothing. the worst customer service and refuse to close the claim so I cannot get other insurance. good rides
They want me to pay an exorbitant amount to extend my coverage for just one month, because they are pulling out of the state of FL. My insurance agent said they are broke, and can’t pay to stay here. Cancel your policy and go with someone new while you can!
The worse insurance company ever. Stay away from upc . They love to take your money but soon they have to pay for what they suppose to cover , (I’m from Florida and got blasted by hurricane) they drop you .
Good business ethics. Shame on you
ABSOLUTELY HORRIBLE COMPANY! MY COMPANY DID A JOB FOR A POLICY HOLDER OF THEIRS ON OCTOBER 26TH.WE WERE GIVEN VERY SPECIFIC INSTRUCTIONS BY THEIR REPRESENTATIVE DURING THE PROCESS AND FOLLOWED THESE TO THE T. WE WERE ASSURED WE’D BE PAID …
Awful customer service! The insurance adjuster Allison was so unprofessional, her vocabulary and the words she Chose are not what’s supposed to be used working in this field. I had to ask her several times to repeat herself because she was …
I have this insurance for my home. I am not a fan of it. Each claim I done, somehow they just don’t want to pay. Or the amount they are willing to pay is within my deductible. Getting an public adjuster is the only way I can financial help from them.
I recently learned that UPC is moving out of FL. They waited until the LAST DAY of my policy to send a letter that they would not be renewing. Thanks for literally NO heads up. The letter didn’t even arrive until two weeks later so here I …
I have been waiting almost a month now for a decision on coverage. Tennant overflowed sewage on the floor and it covered under my policy . Adjuster was there 3 weeks ago . I am still getting the run around . House is still sitting in the …
This company is an absolute joke and needs to be investigated and shut down. If you call their claims department, you will be sure to reach a very tired stay-at-home mom who will talk to you as if you grew up in the same “hood” with her, …
Been with UPC for 13 years. They are now leaving the state of Fl. Opened first claim ever after Ian, so UPC has to extend coverage, I have yet to receive my invoice from UPC to present to my lender (been wait g 45 days and don’t have option to pay online).
We filed a claim for damage to our roof after hurricane Ian. UPC will not return my calls. It’s been over a month. I don’t know why it’s taking them this long to get back with us. Avoid doing business with them.
Horrible customer service experience. I’ve had my claim assigned to three different adjusters. The geniuses at the company even assigned me to a desk adjuster who no longer worked at the company. There initial settlement offer didn’t even …
Horrible company, cancelled my policy a week before the hurricane was about to hit Florida due to a small overhanging tree branch. Didn’t find out till my lender was trying to get the updated policy and had to go completely uncovered …
If you are looking for an insurance company, run away from UPC. If I could give them negative stars I would. We had a leak in our master bath that also damaged an adjoining bedroom. Adjustor low balled the repair estimate, tried to tell us …
At this point we are having mixed thoughts on UPC. The adjuster was at our property shorty after the disaster. We have yet to receive any information about his inspection or settling the claim, enabling us from moving forward to recovery. Communicating with us would be so appreciated.
UPC is and has been one of the worst companies in Florida. As an independent agent, I am trying to help a policyholder who is not even with my office and is a 77-year-old veteran. My office was in the direct path of the hurricane in Fort …