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Read More| Thursday | 6AM to 6PM |
| Friday | 6AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 6AM to 6PM |
| Tuesday | 6AM to 6PM |
| Wednesday | 6AM to 6PM |
8742 Lucent Blvd Ste 300, Highlands Ranch, CO 80129
I have never had to try so hard to pay someone money. They feel like a scam organization. We asked for an address and then they said it was a wrong address even though they cashed the check late. They even returned a check saying we had the wrong account number after cashing the 2 previous. This company should be investigated.
Zero stars but google requires I give it one star, apparently. Worst company and website ever!!! I believe Specialized Loan Servicing doesn’t want customers to make payments because they make it so difficult. I called to make a payment …
Just transfer my mortgage to this company I tried every day can’t talk to them every day they put me on hold for more than hour still can’t make my payment
I just spoke with your representative in the escrow department who lack customer service skills, had a nasty tone, lack of patience and very condescending. Dealing with many of your reps. has been a horrible experience (except for 3, who …
Our loan just got transferred to these clowns and I’m already having a hard time setting up an account. I used the account number that was given and it did not work. I tried calling to get a hold of a customer rep to get my account set up …
Impossible to reach a customer service rep. The phone system doesnt allow you to speak to somene if the cant figure out which account im calling about. None of the payment links work on the receipts for previous payments…It should not …
My HELOC was sold to this company from another. There was zero communication from SLS until they sent me a bill for not having insurance. They had not asked for my insurance information before this notice. I was able to resolve this issue …
I worked for this vulgar company back in 2012. They are complete trash and treat their employees as bad as their customers. I was very surprised to see the are still doing business in 2022. They are almost as corrupt as the Biden administration.
My call was answered quickly and I was directed to the appropriate department.
Larry was friendly and professional as he provided the requested information.
I started the process to remove PMI from my mortgage in September (it is now almost March). In January, I was informed my request was denied due to my loan to value being 81%. In my opinion, the appraised value came back low – I immediately …
I have had no problems, whenever I call I am always able to speak to a customer rep. and they are always able to answer my questions.
I was stuck with this awful company, they took over from my previous lender. STAY AWAY from them. If I could give a -10 review I would. I had a refund to be placed in my escrow account. They claimed they had not received the funds, when …
Led me on during Covid saying I’d be fine with waiting on payment because of illness and now they are dumping me. I’ve sent everything I needed to and representative said no one will even look at it. Now I have to bring in my attorney. SLS went from savior to nightmare.
Aweful customer service after you sign the loan application! Couldn’t get a call back, refused to provide a written quote all the way up to day of closing and no one would call us back. Closing the account was a pain too after we realized …
They are the most unprofessional, non communitive entity I have ever had the misfortune to speak with. They are the absolute worst of the worst. The ranking speaks volumes ..if they educated its personnel on listening attentively to …
So thankful SLS helped me get a Loan Modification. Shortly afterwards I was hit with Shingles in my left eye and it was life altering as I still, 13months later, suffer from Trigeminal Nerve Damage and it is very painful. Even Air through …
I have contacted this company 5 times in 3 months asking for a coupon book to be sent to me and each time the customer service person tells me they are on the way. Still haven’t received them. Absolute joke. For a company with terrible reviews, you’d think you could at least do something basic correctly.
Specialized Loan Servicing professionals listened well to my questions and concerns about my loan. I was thankful for their answers and clarifications. It gave me a sense of confidence and peace knowing I could expect the same in the future!
I would refinance just to get away from these guys if rates weren’t so high right now. They are borderline illegal how they operate, they make it nearly impossible to talk to anyone, and if you do manage to get a hold of someone after …
SLS is the worst mortgage company I have ever had. I’m not surprised everyone has given them a 1star. I’m the type of person who really doesn’t have much interaction from my mortgage company so it’s disappointing that I need to keep contacting them with little help.
SLS got a payment for my HELOC and closed it out with literally zero instruction to do so. The HELOC still had nine years left. They admitted that they were not supposed to do that without confirmation to me. …
I’m trying to find a law firm that will sue this company. they didn’t ,pay off HUD at closing. they also didn’t release the lien at the courthouse where they purchased the property from Wells Fargo which in turn lost me the sale of my home …
Tell me I have Escrow shortfall of 42.30 per month but want to raise my monthly payment by $60 a month. Why??? And the phone rep was a know it all and would not listen. If mortgage rates ever go down, I will GET RID OF THEM!! If your mortgage gets sold to them RUN AWAY FAST!
Literally real time just got off the phone 1418HRS. Tech tells me they are all working from home, can not connect me to a supervisor. They took money I paid them a $1,000 and applied it to another persons account. Then come after me for …
I would give negative star if possible. STAY AWAY from SLS. There is NO customer service. Automation phone recordings are set to continually connect in circles without ever speaking to anyone. If you sell a home, you need a payoff balance. …
My original mortgage lender sold my mortgage to this company and they have been nonstop horrible. They didn’t let me set up an automatic payment for the first payment, and then I forgot to set it up the second month because it had been on …
They bought out our loan within two months of closing and have refused to pay any of the taxes from our escrow. The city is charging late fees for the lack of payments, and while SLS is collecting my mortgage payments and escrow, they …
I will recommend this company to everyone who asks me about them! I was lost when it came time to make my first payment. The woman who took my call answered all my questions and told me about everything that I needed to know from how to …
Is there a way to submit a review with negative stars? There should be…
Until SLS began servicing my loan, I had never had any headache with automated …
Worst experience EVER. They bought out my mortgage about a month after getting my loan. I always pay on my mortgage every two weeks to be applied to the principal, so that I can pay less interest in the long run. If you do that with them, …