Sun West Mortgage Company, Inc. was established in 1980 with the purpose of helping people realize the American dream of homeownership. We firmly believe that every American individual deserves the opportunity to experience the pride of homeownership with the most affordable means. This is why, at Sun West, we strive to offer our customers not only the most competitive mortgage rates, but also one of the most comprehensive lines of mortgage products in the industry.
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
6131 Orangethorpe Ave Ste 500, Buena Park, CA 90620
Sunwest was very helpful and understanding with our mortgage situation and came up with a plan to get us back on track. I’ve always been treated respectfully and there agents are friendly and helpful. I would definitely give them a five star rating and recommend them for your mortgage needs.
It is an amazing organization to work for with a great work culture. Everyday we learn something new. It helped us to grow professionally and personally. Management is very approachable and helpful.
We have been with Sun West Mortgage for several years, our expenses have been satisfying. Customer Service experience have been very helpful, and professional.
First home purchase and first time dealing with this loan company. Called to set up payment, get account number and had many questions. Maribel Espinoza was the Representative over the phone who helped me and answer all my question. Very …
It has been a joy dealing with SunWest and the folks working there. They have never let me down. They get me the required information with ease. Website is user friendly, once I was setup there, I never had to call them for questions. I …
My tenure with Sun West Mortgage is of almost 9 years. During my tenure I have experienced the fast pace with which the organization has grown over the years. The thought of playing an important role to define the future in organization …
I have been associated with XLD for almost 7 years. Its a great place to work. The working atmosphere is just awesome. …
It’s been a very great experience working with Sun West Mortgage Company. Every day I have a new learning and we get many opportunities to grow ourselves.
After refinancing my VA Loan, I had a slight problem with my impound account balance for taxes. I called last week and I got in touch with Christain who was very customer oriented and concerned. He retraced loan docs, found the error and …
Would do zero stars if possible. I had applied for a refinance based off credit karma. Eder and Brian were assigned to me and did horrible. First time I called Brian he just answered “hello.” Never introduced himself and seemed to have …
Very Supportive management and really a good company to work with. I am associated with Sun West Mortgage company since 2012. The senior management is very supportive and assist the employees whenever in need.
I have been associated with Sunwest more than 2 years and the company is very technology driven with a primary focus to deliver the highest quality service to customers, Sr. Management is very helpful and supports us whenever we need guidance…
I called Sunwest to get some information for my taxes. I spoke with Alberto Gil, I cannot stress enough how great he was and helping me. Question after question he answered intelligently and promptly. In addition, he brought up points that …
The speakers were excellent, and it was a good experience. I will do it again.
Working with Michael to complete our refi experience has been awesome. He is very professional, very courteous and is very knowledgeable. He made sure to update us with the progress of our loan and is on top of everything. He returns our …
Monica Ayala is very professional and attentive to the client’s needs.
Straightforward business model probably the easiest and least expensive refinance I’ve ever done. Impeccable service start to finish. Highly recommend Sun West mortgage.
Rafael was the best customer service agent EVER! I has several major issues that happened with my escrow. He stuck with me the whole way through. He was consistent and called me back when he said he would. He told me if he didn’t know …
I called my mortgage company Sunwest Mortgage with some inquiries and was assisted by Ricardo Garcia who was very helpful & informative with the information I was seeking. I was extremely satisfied with his service and his patience with all of my questions. Keep up the GREAT Customer Service!
We spoke with Eddie today regarding my mom’s reverse mortgage. He answered all our questions simply and concisely. He was very pleasant and wanted to be sure we understood everything. We were totally happy.
It’s been a wonderful working experience with Sun West. It is a technology driven company and continuously work on developing the new technology at production which makes the working environment very convenient for us. …
Today’s interaction with Aubrey, Sun West Mortgage representative, was a professional and seamless experience. Thank you.
I had the pleasure to speak to Miracle. She was professional, knowledgeable, and patient. Gave me great service and assistance. She answered all my questions and addressed all my concerns. She knows how to treat and assist customers from A …
Overall Great experience when dealing with the Sun West mortgage team. Their customers service levels are exceedingly above any other mortgage company I’ve dealt with in the past. …
The rep was very courteous and had a good sense of humor. He gave a good explanation and examples for my concerns. He made sure that I understood the procedures and protocols when being contacted by the company
Jeannette is the epitome of customer service. Her patience and experience was tremendously appreciated. Jeannette is one of the reasons I am glad I refinanced my loan with SunWest Mortgage!
Was an excellent experience. Refinanced through Sun West Mtg. Company. The welcome wall was friendly, professional and welcoming. Verified my information and made sure everything was set for my payment schedule. Advised me of policy and procedures. Glad I am onboard with Sun West.
MC was the rep that I spoke to. He was very caring and kind. He made sure I understood everything. Awesome dude!
We were referred to Sun West Mortgage Company through Zillow while checking out the condo we wanted to purchase. We were immediately contacted by a representative and started the pre-approval process. Once we had that we made an offer on …
Outstanding customer service.
I made a mistake sending a partial payment to Sun west Mortgage which wasn’t due and I stopped payment and was charged $15.00 fee. I called Customer Service …
It has always been a pleasant experience. They walk you through the process and make it very simple. They reached out to me with an opportunity to save me money, and I was just able to refinance my home after only a year. It is saving me a …
Wonderful to work with as always! Short hold times and very reasonable options when you are going through tough financial times. Will use them in the future!
I mostly deal with Sarah but this time I dealt with Eddie both great people great personalities speaking with him over the phone makes you feel like you are speaking to a very close friend. I have never been so comfortable opening up two …
Sunwest Mortgage has always been good and professional to us. We love them as our Mortgage Lender. We also spoke with the representative and she took good care of us with her knowledge and experience in answering our questions and …
Had such a wonderful experience with Sunwest customer service today! Giant shout out to Miracle the rep that helped me, she went above & beyond to help take care of my questions & concerns!
I spoke to Ashley @ SWMC and she was very friendly which is important to me. She was very knowledgeable and answered all my questions. Thank you ☺️
Absolutely fabulous customer service, no confusion what so ever. Miracle was great.
Ferdinand Garcia was most helpful in providing me with the information about my home loan that I needed in order to pay it off. Sun West Mortgage has been good to work with.
Dealing with the company were the worse I have had in my life. From getting moved from one person to another, documents getting lost in one case having to send the same document six times. The lack of direction or follow up, having to …
Marquis and the team at Sun West were awesome. My first experience with online mortgage financing and they made it as easy as it could be. A few bumps in the road but they were handled immediately. Communication was top-notch.
Excellent Service.. A+++ Alex has proven herself to be a trustworthy person. She goes above and beyond to ensure the process is thorough and complete. Highly recommend Alexandra 10000%.
Morgan is amazing. Answers everyone of my questions with 100% accuracy
My association with the Company has been Excellent. The company is very technology driven which makes working with Sun West seamless. Sr. Management is very helpful and supports us whenever we need guidance.
It was a pleasure working with Mr. Bryan. When I first purchased my home I was with another company then I refinance with Sun West Mortgage still satisfied with them and then just about a couple of months ago another Mortgage Company told …
I have been working for SWMC for more than 10 years now and the journey has been fantastic on both professional and personal level. If you are dedicated and hard working then this organization provides you freedom to chart your own career …
Sunwest Mortgage Company has always been very nice to me. They explain things thoroughly and answer my questions directly and with a thoughtfulness. I guess they understand they are the Stewards of my housing note, which is my largest …
I always advise my clients to pick a small local lender sometimes they do not listen and it is 100% their choice which lender they go with. With this particular experience we had a very bad experience and literally nobody was answering …
I couldn’t be more pleased with SUN WEST; especially Sara Marshall she has been absolutely amazing helping me with my needs and is super professional. She makes my mortgage experience feel like we are family.. I know weird right? But she …
My association with the company has been awesome. There are lots of growth opportunities and management is very supportive and helpful. One can learn and grow here, people are appreciated for their efforts in one way or the other.
Everyone want continuous learning and growth and I have been getting the same since last 9 years in association with Sun West Mortgage Company. Here in Sun West Mortgage Company, everyone have their growth opportunities in their hands They …
Very polite and knowledgeable agent. He anticipated my needs and had answers ready.
The best mortgage company loan officer ar nothing negative to for me it’s a10
My association with this company has been for 8 years. Its been an incredible journey so far. I really appreciate the support and guidance which the sr. management has shown towards me in these years.
Looking forward for continued association in coming years
Marquis S. was the loan coordinator assigned to my file. I couldn’t have asked for a better person to assist me. His level of professionalism, patience, and integrity far exceeded my expectations. He went over and beyond to make sure I knew …
This is an excellent company that not only values it’s customers but also recognizes,values and reward their employees.
It’s been more than 2 years that I am working with this company and I have …
spoke with Peter H. the customer service supervisor; I can hear why he is the supervisor for your Mortgage Service Dept. His experience and knowledge permeated thru the phone. He addressed the issue at hand, and executed my concern, …
Sun West is a great company. The staff is very friendly and helpful. Maria provided me with great customer service when I called. I highly recommend them for your mortgage needs!
Alberto Gil, my representative at Sun West Mortgage Company, was amazing, helpful, patient, and courteous. He stayed with me until i had what i needed. I am 73 years old and need help with technology. He was great. I find all SW representatives have great customer service. That’s why i do business with you. Thanks.
I called to get information regarding my escrow account, & the representative I spoke to was very pleasant & provided me with the information I needed.
Miracle is an amazing person who always helps me with my needs, I really appreciate her efforts to assist me the best she can.
Sun west mortgage was excellent when I called to set up my auto payment! The lady was so professional and explained everything I needed to know! It made me feel very comfortable and reassured that everything was ready to go! No worries …
I have been associated with Sun West for the last 9 years. It was great learning about the work culture, professionalism and different process of mortgage which is the largest growing industry in the world. …
My association with Sun West has been great. I got an opportunity to learn something new every day. Guidance received from management has helped me develop professionally and personally.
I Spoke with Representative MIRACLE
SHE WAS EXTREMELY UNDERSTANDING, KIND AND HELPFUL! SHE GAVE ME DIFFERENT SOLUTIONS TO MY NEED, AT THESE HARD TIMES IN MY SITUATION. I APPRECIATED AND …
I have been associated with Sun West for more than 10 years and it has been great working with them. The company Management is result oriented and focuses on new technologies that help them be ahead. They promote talent & give opportunities for new learning.
They’re always helpful in answering all of my questions and can always speak to someone directly with out getting the run around. Called today and Fernand helped me
I have to say that I’m not one to share but in time of Need Sun west Staff Where’s Awesome.Thank for your for caring
I spoke to Miracle today and she was patient very knowledgeable and went above and beyond to answer my questions . Great Customer Service.
No problems to speak of but I have never had a problem. When that happens, I will give another review.
My association with the Sun West for almost two years now. It has been a great learning experience. The management here is always open for new ideas and the work culture in the organization is amazing.
Great company to work!!
I am very happy with the company it is amazing, I got a lot of opportunities to work on new projects, …
My association with Sun West Mortgage Company is phenomenal.I feel lucky to work in such a great Atmosphere.
The Management listens to each and every individual working in the organisation and provides a good exposure to the individuals.
The virtual assistant(Nishant) who helped me was very helpful. It was already after business hour so she told me that someone will call me first thing in the morning for the concern I have. But after few minutes of ending our conversation she called me and gave me peace of mind. She’s awesome!
Chanse was great! He made sure I knew everything he was doing and got my agreement! He was polite, professional and very patient. I am grateful for his help. Great customer service!
Denise is the absolute best mortgage professional. My journey to buy a home started about two years prior to actually buying my house, and Denise was always there to provide the necessary guidance. I never once felt like I was bothering …
I have been working for Sun West Mortgage Company from last 1year. Here, the employees are very humble.Management is verysupportive .Everyday I get new things to learn. Its my honour to work for this company.
I have had the very best customer service experience ever from Chad. Chad is very personable and follows up with his customers. He is very knowledgeable and will make sure that he covers every detail and any to all questions and concerns that you may have. Everyone needs a person like Chad in their life. Your the best Chad!
I called Sun West Mortgage to advise them I have changed my Home Insurance plan and she advised they had not been notified. She told me what I needed to do and advised me of my options. …
Being disabled in today’s world is difficult to say the least. However, there are some shinning moments like dealing with selected customer service reps. After speaking with an agent by the initials MC at Sun West Mortgage, I had one of the …
I have been associated with Sun West for almost 7 years and It has been a great learning experience. The management is very focused and helpful. We learn, grow and achieve success every day as a team!!
Sun West is always responsive and helpful. Every one of their agents that I’ve spoken with has been extremely courteous and stayed with me as long as necessary to answer my concerns. I’ve had my mortgage with Sun West for close to 8 years and continue to be happy with their service and rates.
Absolutely HORRIBLE customer service! Never could leave a message, as their voice mail was ALWAYS full. You could never get in touch with the individual who was supposed to be helping us. The process was a HUGE mess. The process should …
My association with Sun West Mortgage is of almost 10 years. Amazing company to work for with endless opportunities to learn. Upper management is always approachable. Technology driven organization with one of the best technology in …
The person that handled my call/info request was outstanding! He was so polite and helpful. …
Danielle, the representative was very professional, friendly, precise and comforting. She really made me feel so much better about how my forbearance plan worked. I was under a lot of stress prior to speaking with her. …
I have been associated with this company for over 2 years. The company’s culture is to aim for customers satisfaction in every way possible. Also a great support system is in place for it’s members which is continuously evolving to make the process easier and quicker.
Thank you very much Mr Rafael! He Was my angel today helping me out with my covid Situation Helping me finding ways to Cover my late fee And much more Thank you sunways mortgage For being So helpful To your clients🙌🙏 …
Alain has been helping us since we originally bought our home in 2019. Through the original purchase and two refinances, he’s been a great help. He quickly answers any questions and gives excellent guidance. At the start, I knew nothing …
I feel lucky to have come in association with Sun West Mortgage Company, an organization which nurtures its employees by combining acute intelligence with the qualities of a fine leader. The company genuinely believes that employees are at …
I am giving a 4 stars because I call about 2 weeks from now to ask Sun West to do not send a check with my escrow refund and today I receive a check. Albert Gil took my call today and fixed everything plus gave a complete orientation …
Samantha was fantastic. She responded to our requests very promptly. We ran into a snag during our process which was not Samantha’s fault at all. She walked us through what we needed to do to clear it up so that we were able to obtain our …
I attempted to make changes to my account online and was unsure of my transaction. I decided to call Sun West for assistance and encountered Miracle for assistance. After having a not so great day, her kindness and impeccable customer …
Every one there is so helpful and kind. They all seem to work with a people person attitude. I have told other people about Sun west Mortgage. We have been with Sun West Mortgage for 10 years. I hope I never have to leave them they are an awesome group of employes.
SunWest Mortgage has been my mortgage company for years now. They have been amazing, when we had hail & tornado damage. They worked with us and my insurance company. We had a new roof in one week. No problems! Whenever I called them with …
Customer service is beyond great. Representatives kept me inform on the progress of my issue. I am a new customer to SunWest and I am very impressed of by their concerning attitude in resolving my problem. Thank you Laura and Henry for your support.
Very helpful and informative. I always feel confident I will be helped when I call it o ask about anything. They also offer alternate solutions that I didn’t even know were available and that lets me know they’re looking out for my best interest and want me to succeed as a homeowner.
Incredibly clear and responsive communication! My experience was stress free. Brent took the time to understand my goals and then clearly laid out the potential options. He was also great about outlining the general process so I always had …
I cannot get away from SunWest Mortgage Company fast enough! They have made my refinance process a HORRENDOUS experience. Inept employees, rude underwriters that take 3 hour lunchbreaks, and broken communication. (Expect days and weeks of …
I have been associated with the company since last 7 years and my experience cannot be explained in few words. It is the best company in terms of employee friendliness and overall growth. The way of working of management is commendable and it is more like a family.
Sun West Mortgage is a fast growing company with ample of opportunities for Career Growth! It is a technology driven company with a lot of scope to learn, execute & advance. Good work life balance. Management is very approachable & helpful. …
The company is very technology driven which makes working with Sun West seamless.
Sr. Management is very helpful and supports us whenever we need guidance. …
Worst Company ever!!! Stop calling me! They call my office and mobile 3x a day from another country. I tell them to stop but they never stop calling!!! Who are you and how did you get my number??? I would never ever do business with your company.
I have been associated with Sun West since many years. It has been an amazing experience. The management is very supportive and helpful. The peers are wonderful. Looking forward to many more years of growth and an exciting time ahead!
Amazing organization to work for. I feel lucky and worthy to have come in association with Sun West Mortgage Company. …
Thanks for an amazing experience, you information about my house respectfully turned my home back into a modular home. Kudos to all involved!
It has been more than 10 years that I am associated with Sun West Mortgage Company and it is wonderful. The company carved a niche for itself in the field of mortgage domain. The company values its clients and employees, and provides top …
I have been with the company for almost 2 years now. It has been great learning experience so far. It provides ample of opportunities for growth. …
A great company to work for with sense of learning and involvement all the time. …
We learn new and new things everyday.
Whenever I am facing any difficulty, management has always immediately assisted me without any delay. …
It’s been a year that I have been a part of this amazing family. It is an amazing company to work for with great learning and growth potential. Each day is an opportunity to learn something new here. …
Once again, I spoke with Miracle and she knew immediately why I had contacted her and explained the billing problem in detail to my satisfaction!
My association with Sun West is of more than a year. I am grateful for the opportunities that Sun West has provided me till now and I’ve grown as a person while working here. Senior Management is always very supportive and encouraging us. The recognition and benefits I received were above my expectations.
Ferdinand was great and knowledgeable! Also, the follow-up call to resolve the issue was quick.
Excellent customer service and always willing to assist. Representatives are always friendly and knowledgeable!
I have had 3 mortgages with Sunwest and have always appreciated their customer service. They are always pleasant and willing to work with you in any capacity. My most recent experience with Candy in customer service was exceptional. She had …
I have been associated with Sun West for more than 7 years now and it has been a great learning experience so far. Sun West is a technology driven company and gives importance to advanced technology. Senior Management are approachable and always there to help and guide us. The work culture in the organization is amazing.
If you ever contact Sunwest Mortgage Servicing Department and Gil answers- your day just got a whole lot brighter.
He sets the bar very high for customer service. …
I have been associated with this company for over 9 years. It is an amazing company to work for with great learning. Everyday is a new learning and senior management is very supportive and helpful. The company believes in skill development and provide continuous training to provide better customer service.
The association with Sun West Mortgage has been enriching with great opportunities to learn and grow personally. The management is very supportive and helpful. They are open to suggestions and ideas. The company has seen massive growth over …
Sun West Mortgage Company is by far the best company to work with. My husband and I have refinanced several times with other companies and Sun West is on top of them all. The transaction was seamless and they did not ask for information …
It has been an amazing experience in terms of learning while working with Sun West Mortgage. The learning is fueled by the the fact that everyone has been given an exposure to learn new things and the latest technology used throughout the …
My association with the Company has been amazing. The folks at Sun West Mortgage Company are top notch. Loved working with them. Very understanding and willing to help, go extra miles to get the job done. Sun West has the unique ability to close quality loans in the shortest turn-times.
Unexpectedly helpful. What I thought would be a tedious call about escrow, was clear to understand. Thank you!!
Our representative was amazing! I wish everyone in customer service had her skills, Calm, efficient, knowledgeable & helpful in explaining everything.
Miracle the the Best Customer service representative that I’ve ever have. Miracle is soooo patient and kind and just takes her time in making sure all of my questions are answer.
My association with Sun West has been phenomenal. I got opportunities to work with the top management of Sun West. This exposure has helped me gain a priceless experience. Sun West Management is excellent. They guide you like a father figure. They are always there when you need them.
Receptionist readily answered and helped me understand my inquiry. She’s friendly, knowledgeable and courteous. Thanks for your great service!!
Working with company for 11 years and it’s been great experience working here. Management has been a great help in personal as well as professional growth. The kind of belief shown in me by the company, it is the biggest motivation to be associated with company. Honesty is the best policy here. In simple words, this is my second home.
I called with a few questions about my escrow account and Miracle was extremely polite and helpful. A very pleasant experience overall. Thanks for the help.
I contacted Sun West on June 8th via their website to get a refi with cash-out on my home. Sara Marshall was my loan officer. While working on this loan I got a total of 2 phone calls from her (June 14th and June 21st). Her email …
My association with Sun West Mortgage is of almost 8 years. This is one of the best place to work. The company provides excellent learning opportunities to its employees which helps them to grow further in their careers. …
The agent I spoke with did Awesome job explaining to me the question I called in for ! She went above and beyond and helped me with my issue !
I have been working with company for last 7 years and loved every minute working here. Company helped in personal growth as well as professional life.
You are always appreciated for the good work and for your dedication.
You learn new things everyday here which keep me excisted.
❤
It’s been an year that I have been a part of this amazing family. It is and amazing company to work for with great learning and growth potential. Each day is an opportunity to learn something new here. …
Ashley A. in Loan Servicing was so patient, genuinely caring and willing to work through our challenges to resolve our issues. She explained the terms and conditions and differences between our First and our HELOC in order to make sure we …
Sun West has been my lender for approximately 7 years. I have always had a positive experience in regards to their customer service. Most recently with Alberto Gil. I have to say Alberto’s customer service is exceptional. He followed up …
Mircle is an amazing representative. She’s very patient,polite and helpful. She helped me easily complete the payoff on my mortgage and it has been a pleasure working with her.
I have been associated with the organization for more than 9 years. This company has helped me grow personally and professionally as well. Great environment to work in as we learn everyday a new aspect of the process and this industry. …
Very concerned with making sure that I had all questions answered. Gave attention to my questions and gave detailed answers
Excellent customer service. SWMC staff, Ferdinand communication skills were outstanding 👏 …
Spoke to a representative name Judy from loss mitigation department. She was professional and very helpful. Her patience listening to my concerns gave me piece of mind. Her professionalism was commendable compare to my previous call …
Sun West has been fantastic from start to finish. We are so happy to be one of their customers and hope they never transfer our mortgage to anyone else. We have dealt with terrible mortgage companies in the past, so they are a blessing to …
I have been associated with this company for over 10 years, it is a technology driven company constantly working to enhance the customer experience by providing transparent and time-bound services in its dealings with customers. A company …
the problem we HAD with a mortage payment was my fault. I gave the operator the wrong account number. Sun West was very nice about it and we corrected the problem over the phone. thanks sun west
Sun west is a great mortgage company. They were always willing to work with us directly. They care about the common man. I would definitely recommend checking them out before your purchase.
Speaking with the Agent that helped me was a very warm and an understanding process. He was very knowledgeable and wasn’t afraid to ask his supervisor for clarification on items. His customer services representation of Sun West was on point …
I have been associated with this company for more than 9 years and still I am finding more learning opportunities. I am enjoying my work here. Everyone from bottom to top gives equal respect to everyone…no sir or no ma’am which I loved …
Dinner with Morgan and the Agarwal family was absolutely magnificent. Did Preeti, Pavan or Morgan make the best Dosas? You know the answer.
There are a number of things I love about Sun West:
1. You can choose a career path as per your preference. There are a number of employees who have worked across multiple departments. …
Working with Sun West Mortgage Company gave me an edge in this mortgage domain for over past 15 years. The processes are robust, and technology is ever evolving. The management has a great vision, are always prepared and plan ahead of time. …
I have been associated with Sun West for 9+ years and it has been a great learning experience so far. The company believes in the skill development of its employees and associates, and provides continuous training and learning opportunities …
Amazing company to work for. Provides great learning opportunity. It’s close to 7 years that I am working for this company but I can say that every day has been a new learning for me. The opportunities which I have received has not only …
Ferdinand was great solved all my issues. And was very patient. Thank you Fersinad.
Amazing company to work for. In a tenure of almost 10.5 years, I have got so many opportunities that helped me to enhance my skills. Moreover the management is always supportive and helpful to us. Working for providing best customer service. Looking forward to many more successful years of this company.
Miracle as the Escalation specialist was extremely helpful answering all, I mean all of my questions with a great attitude. She was kind, hard working for my questions, and her patience was phenomenal breaking things down for me. Thank you …
We had a great experience dealing with a representative who helped us with great efficiency. Definitely recommend.
Ferdinand was terrific. He took the time and effort to ensure that he covered all of the bases with me and I really appreciated his efforts.
It has been an amazing experience in terms of learning while working with Sun West Mortgage. It is a technology driven company with a lot of scope to learn. The company values its clients and employees, and provides top notch customer service. Good work life balance. Sr. Management is very approachable & helpful.
I have been associated with this company for more than 2 years. A technology driven organization which brings super innovation to help its users and employees to make a better work life. …
Miracle gave great customer service when I called in with questions regarding my mortgage & went above and beyond to help me. Thank you so much.
I have been in the company for almost 7 years.
It is an amazing organization with a great work culture.
There are many opportunities to succeed in the career. …
My association with Sun West Mortgage is of almost 9 years. It is and amazing company to work for with great learning and growth potential. Each day we learn something new here. Management is excellent and easily accessible for all your …
Ferdinand was so efficient and professional but friendly too. I made my mortgage payment while on my lunch break. No fuss no nuts. Thamk you Ferdinand great customer service. Give this guy a raise.
Sun West Mortgage Company is the best. Chad, my account manager, is very helpful. He has knowledge in every aspect of his job. Chad is very compassionate, listens well, nonjudgmental and a great problem solver.
I would like to express my gratitude towards SUNWEST MORTGAGE COMPANY. They have helped me in more than one way when it came to assisting me make my monthly mortgage payments. Thank you… doing a great job..!!! …
Very friendly and Knowledgeable staff answered all my questions quick and accurately and were very respectful
Nurul was the lender who helped my buyers on their transaction, and as a Realestate agent is very important to know what’s going on throughout the transaction and Nurul kept me informed of every single step. We hit some bumps but as a team we were able to deliver our client with a smooth and fast closing
I spoke to Miracle and I must say that she have such great patience. She answered every question that I needed to know.
Great company to do business with. They have been friendly and easy to work with. Have been with them several years and just completed a refi with them. The process was so smooth and easy. Highly recommend them.
My experience was very informative, Miracle was so helpful and kind, very professional. We will call her anytime for guidance.
I spoke with Chad (Chanse/Chance) today and he provided the best customer service ever! Sunwest has been my loan servicer for almost two years and they have been nothing but great. I appreciate the assistance provided by Chad who offered compassion, support, empathy and answers while handling my call.
I am associated with this company for over 7 years. It has been an amazing experience in terms of learning which contributed greatly in my career. Great work culture and kind coworkers make the life more easy here. The management here is always open for new suggestions and idea and is always very supportive.
I am a returning customer for one, I did not receive my welcome package in the mail what i got was the 1st bill. I called to set up my auto payment and Sabiola the customer service representative was very knowledgeable, very polite, very …
I just wanted to say THANK YOU!!! Sun West Mortgage for the GREAT COSTUMER SERVICE…
I called with a concern about my payment. Costumer service Agent Ferdinand …
The company’s customer service is really good. Their products are well versed for many different applications. They may not be the most affordable when it comes to rates but they make up for it in technology, customer service, and product versatility.
I worked with Kelvin on a VA home loan and he was there for me every step of the way. He answered any and all questions I had, was very pleasant to speak with. I called a lot, and no matter how many times I called he was always …
Uriel and his crew worked hard (as did I) to get this loan for me. I can’t express my gratitude enough!
Thank you Sun West!
the representative was very knowledgeable and professional. A great help with the information provided.
The lady I talked to was super sweet! She handled the whole call very professionally and I think she went above and beyond what she needed to do to give me amazing customer service! Whoever recorded that call should definitely go review it and make your training classes listen in! It would definitely benift the whole company! 😎🤙 …
Caroline Gerardo is hands down the best loan officer in the country, no question about it. After we had spent over 6 months with 2 other banks, she took on our deal as if it was her very own. She treated our $140,000 loan as if it was a $20 …
Joshua worked very hard, diligently, and effectively to ensure this process went well and that we had the best experience possible. Mechelle was great too. …
I have been with this mortgage company for over a year and they have helped me in every way they can especially during these hard times. Thank you to all the representatives.
WHen my payments went up because taxes had increased. They contacted me and we worked it all out on line – made it real easy for me to change my payment and update my data.
My first house loan was transferred to Sun West Mortgage Company. After the loan rates dropped, my husband and I refinanced our loan at a much lower rate. Now, they have refinanced the loan for me again. Why do I stay with Sun West …
Miracle was Fabulous to speak with, she is Very Professional and a wealth of information. Extremely knowledgeable as well.
Great Experience!
Debbie Loy
Mirracle was amazing, super helpful! She answered all my questions and walked us through step by step on the go green email. Thank you!
idk Kathy’s last name, but she was super nice and helpful and a delight to talk to. i dont think i have ever had a better experience with a customer service rep.
I had Miracle assist me today. She was extremely helpful and patient. Miracle has outstanding customer service qualities.
I had the pleasure of speaking to a wonderful woman named Miracle. Outstanding service and great experience. She was truly wonderful to speak with.
Miracle worked with me tirelessly to get my PMI cancellation request approved. Very happy with the customer service she provided. Thank you so much!
Very nice customer service agent! Took their time to research my information and I was able to take care of the business for my mortgage 1st of the year!!!!!
CHANSE BRYER Was wonderful! So very professional and helpful. Still plan to work with him in the coming weeks and months thanks to his kindness.
C Adams
I spoke to Miracle at Sun West Mortgage and she was SOOOO HELPFUL! We were on the phone for an hour and in that hour I learned so much. She went above and beyond to assist me AND to educate me on something’s that weren’t clear being a first time home buyer! Miracle is the standard as to how customers should be treated. 😊 …
Representative Eddie was extremely knowledgeable and very helpful. He showed that he was genuinely concerned and made sure that I was aware of everything I needed to do.
Cathleen Grandstaff assisted me today when I called in and requested some documentation. She was very friendly and professional. She did an amazing job!
On September 20, 2022, I called Sun West Mortgage to check on my October Statement that I did not receive (and I usually do by the 14th or 15th of the month. Left my call back number and an Associate Miracle returned my call. Miracle was …
Mrs Noriega The agent that helped me was very nice and professional. Gave me all the answers I was looking for and walked me through all the steps I needed to get all my info I was looking for .
My experience has been great with SWMC. I have received customer service from a rep, MC, a few times now and he is always able to resolve any issues or provide the necessary help I need. He’s very polite and always calls back if unavailable.
If you call it the wrong time the wait can be a bit excessive. Besides that, I’ve never had any issues. All of the customer service representatives seem to be knowledgeable and very polite. I’m very happy with the service and the company so far.
I had fantastic experience with SWMC as my lender and loan servicer.
Great website design, knowledgeable staff and great service.
I was lucky enough to be able to payoff my home mortgage after nearly 30 yrs if …
Miracle made my process so easy and personable! I have her direct line now so no more waiting on hold in the queue. She’s a great asset to the company! Always goes above and beyond
Sun West Mortgage company is very helpful they go to long Length to make sure make sure people understand what they offer how they can help you out if you’re running into financial difficulty. They even help you with getting status …
I had the pleasure speaking to Miracle, she was very professional and resolved my issues. Just her Name alone is what I need it to hear because my day didn’t start right .
I called in to get information on how to address extra payment for insurance that was paid out by Sun West but needed to be paid back to them as it was returned to us as because it was paid out twice. The call was answered by a friendly but …
This reverse mortgage is a rip off for the American people once you study it thoroughly. The hidden interest keeps accumulating even when you do not use the funds. They are making money on your head. Beware, and consult an attorney or …
This company has the most unethical and harassing recruiting practices of any mortgage company. They call every single day from a new number, and leave spam messages. I would never work here, or do business here. I have asked for weeks to …
I’ve been servicing my mortgage with Sunwest for almost a decade now. They were my first mortgage, then I refinanced out, and refinanced back in. I’ve always had good experiences, but I’ll be honest. It was nothing spectacular and …
Ferdinand Garcia was very helpful and patient with me. Even stayed on the phone while my slow computer booted up then guided me through the steps to get the information that I needed. He really understood my questions and answered all of them.
It has been a while since I was completely happy with a Phone, transaction.
I am very pleased with the service I received from Mr. Omar Alvarez.
His honesty and attitude help me to have faith in doing phone business.
I have had an issue for last month and Ferdinand was able to fix it within 10 minutes! He provided excellent customer service and it was GREAT talking to a Live person. He also gave me other options I didn’t even realize were available to …
Miracle was a pleasure to work with. She was very personable and knowledgeable . I appreciate her patience with me.
Albert was Top Shelf Class Act & got my request done immediately!!! SWMC is the very best, especially for Active US Military & Veterans. God Bless!!!
I had a fabulous experience with sun west. They took care of my loan in a speedy and professional manner. All the realtors in NYC said it would take 2 months to get a loan secured and closed. Sun west did it in less than half that time! …
A most wonderful experience as I was trying to get up to par with my mortgage details. The young lady who took care of my case, Miracle was her name, was so knowledgeable about my mortgage details and she did it with utmost professionalism …
Excellent customer service. Agent was very attentive to my questions and concerns. The call was handled very professional.
I spoke with Miracle who provided EXCELLENT customer service. She was extremely kind and handled everything quick and professionally. She didn’t make me wait for the other person that left me a voicemail, she said she would attempt to help …
Great company and great to work with. Mr Ferdinand Garcia is so precise and professional and assists you the very best that he can.
Morgan, is an awesome AI. Every question, I asked she was able to answer accurately! Hats off to the technology team, this truly a game changer. Thanks Sun West!
Extremely unhappy with swmc, I was dealing with a pipe being damaged so my homeowners insurance approved everything and was fast, quick, simple, friendly great service but it had to go thru my mortgage swmc and what a difference dealing …
Great customer service by miracle she was extremely nice and was very helpful she answered all my questions concerning the mortgage..she’s really informed and went extra mile..I would definitely recommend any sunwest customer to personally contact her if you have any questions concerning your mortgage.
Fernidad Garcia did an awesome job assisting me with my docs. He was professional and polite. Keep up the good work.
Just interacted with Morgan for the first time as a vendor. Unbelievable! Morgan took my very generic request and processed my needs within minutes! Very impressive!
Albert is one of the most knowledgeable and courteous representative I’ve ever had the pleasure of talking to today! He was able to address all of my mortgage needs and concerns. I would recommend Albert to anyone!! Because of Albert, I will rest well tonight!! Thanks Alex
Just a note to say it was such a pleasure working with “Miracle”” today !!!!!
My husband and I had questions and needed some guidance to reach our goal. Miracle was kind, professional, and patient. She demonstrated excellent customer service skills !!!! The Bells
I am very stiffed with Merical’s service, she was very cordial and attentive in helping me arrange my fixing my loan payments, she was very kind and tried me with empathy. She really is a great asset to your company.
Brittany from customer service was VERY KNOWLEDGEABLE AND PATIENCE with all my concerns, she deserves ☆☆☆☆☆STARS . I’m very much pleased with how she handled my concerns. Thank you SunWest Mortgage for having her on your team…KUDOS
Miracle was great 😊 she answered all my doubts all of my questions she tooked her time such great customer service nobody had ever treated me like this so impressed you can tell she’s passionate about her job ! Very respectful and professional if you need help pls contact her and only her ! You’ll feel release …. …
My representative (Chance) was not only extremely professional, he was knowledgeable and very patient. I would recommend Sunwest to anyone if Chance is an example of their customer service.
I refinanced my home loan with Sun West, that was an easy and very smooth process. Every interaction I’ve had with them since has been great, they’re customer service representatives are very friendly and professional!
My experience with Sun West Mortgage Co was good. They answered the phone in a timely manner, they addressed all my concerns, made sure my financial date is up to date, and the customer service representatives are polite and courteous.
Miracle, is a great representative to speak with over the phone. Sunwest ad a whole does good, but Miracle just went above and beyond for me tonight, really made me feel better, and worry free. Top notch.
I contacted SWMC to make sure they’ve recieved my new insurance policy. “Miracle” helped me step by step and wend back and forth to make sure everything is fine . She was nice, helpful and knowledgeble and help me with one of big issues I …
There are countless things that make Denise from Sun West “GREAT”, but knowing that she has your back and is truly looking out for your best interests is probably the best compliment I can give her. Our enjoyable and pleasant conversations about life, lessons and coffee are bonuses to what makes her great to work with.
I called Sun West Mortgage to inquire about an insurance notice I had received.
I have to say that customer service representative Miracle went above and beyond …
The loan servicing agent should get a perfect score on his next evaluation. He was helpful, thorough, friendly and very knowledgeable. I wish there were more people like him that the know how to smile through the phone!!.
Excellence in customer service is the best way to earn my loyalty. Sun West gets 5 stars for customer service! Why do I give them my top rating? I have one reason, Denia in insurance claims. She is so excellent at customer service, she …
I would like to take the time to speak about one of your fantastic employees named, Miracle! That she is! Miracle is extremely friendly and professional, she went above and beyond to help me. I could tell the entire time she had a smile on …
This company has been excellent to work with and customer service has always been helpful. Spoke with Miracle today and she was fantastic. Highly recommend and the company wont sell your mortgage, everything is done through them and I love that.
I have had the best experience with Sun West Mortgage Company! They reached out, helped me to purchase my home, and their customer service has been wonderful. I would 100% suggest Sun West Mortgage to any person who I know that is interested in purchasing a home.
Kathy did an exceptional job ensuring our home buying experience went smoothly. Kathy was always available to answer any questions and assisted us along the way with what to expect next. Kathy is a true professional and overall amazing person!
Needed urgent assistance w specific instructions to loan closure. Miracle went above and beyond wi assisting me. Explaining all aspects of our loan and figure steps that were warranted. She is great and what does and I am pleased beyond measure w her professionalism and higher customer service skills.
When I called and had a lot of questions regarding my account. The representative I spoke with took his time to explain to me everything and made sure I understood. It was so helpful and nice of him. Being a first time homebuyer is scary and at times confusing. So him taking out that time to help me was really nice.
I called this morning to get clarification on my payment and understanding of my mortgage. Omar was so helpful in breaking down each part of my mortgage payment. He was extremely kind and took the time out to explain the information …
My call was answered with very little wait time. Ferdinand was professional, understanding, and helped me to better understand why I was having an issue. He was able to work with his Supervisor to wave a late fee and set up automatic …
I have nothing but great positive feedback for Albert. He was very friendly and helped support me with the many questions that I had. I appreciated the quick and prompt call back from him. I highly recommend any new home buyers to contact Sun West Mortgage.
Sunwest mortgage company has been the best mortgage company I’ve used. They have outstanding staff. It’s been a pleasure working with them. From the loan officers down to the customer services they’ve always made a smooth transaction and …
Review longoverdue ! Rachael Santos was killer. I did my due diligence getting quotes elsewhere before working with Rachael and what a waste of time. She knocked it out of the park. Her attention to detail, communication and keeping up with …
I called Sun West Mortgage with some questions about my tax in my loan. Miracle addressed all of my concerns and provided me with additional insights that I didn’t even know I needed. She was extremely helpful, understanding, patient and …
On the one hand, I’m grateful to Sun West for having found a way to approve my mortgage application when my debt-to-income ratio was borderline unacceptable. On the other hand, Sun West’s underwriters nearly drove me to drink with …
Jeff Parker from Abilene, TX
Dale Gramillion is awesome at his job. Dale has helped me with the purchase of two homes in the last three years. Each purchase came with there own set of …