The Western Reserve Group operates exclusively through more than 3,500 independent agents located in over 650 locations throughout Ohio and Indiana, providing insurance protection to over 174,000 households, businesses, and farms. The company is rated A (Excellent) by A.M. Best. The Western Reserve Group offers a wide range of value added property and casualty insurance products for automobiles, homes, commercial businesses, and farms. Call or visit our website to find a local agent or to obtain a quote.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2865 Benden Dr, Wooster, OH 44691
Truly a nice place and a great people there.
Insurance company
Affordable insurance
Very helpful
Love this place
Great service
Good breakfast
User friendly.
Insurance what can be said.
Great company
Hate dealing with them
Fair. Personable service.
Great company to work with!
Crissi always takes care of us
Great company to work with!
Best rates anywhere
Great been customers for decades
Awesome place with great deals!
Best insurance group in the world
Good people easy to work with
Great prices a d quick service
Good, homemade pizza.
Good service and extremely affordable rates
Great insurance company. Automotive or otherwise.
Booooo they’re sueing me and I’m poor lol
Good rates very good claim service.
Great selection of fish from fresh to saltwater
Got done what I had to do
Cannot get a hold of my agent! No reflection on the company.
Very rude and unprofessional. Time to shop around for new auto insurance.
I have been with Hannum Agency since my first policy!
My vehicle was damaged by one of there insured vehicles but they’re not taking care of the claim.
Great
I have been trying to get loss runs for like 3 days…and I have been given the run around. I am a desperate client! #ICantUnderstandWhyThisIsHappening
Awesome company. Great customer service and fast response. Thanks!
On top of things. Were very patient with me, very friendly staff, great follow up.
Easy to get online and pay bill
Very responsive to any service that needs done. Thanks Tim
Great company to work with! Very pleased with their underwriting and claims service!
The adjuster was rude not accommodating!!
For now on never handle a claim without an attorney
Never get hit by one of their drivers. I have called 8 times this week with no call back. Apparently they are only open like 12 minutes a day or something
I’m leaving this insurance company I’ve never had someone with an insurance company yell at me because I asked questions never in my life have I dealt with an insurance company like this I dropped them like a hot rock
A great company with great employees.
Do not use this company they are scam artist I been with them for a while and they drop me due to some accident that was not my fault but they refuse to fight for me or anything they take ur money and give u no help
Best prices ever!!!! Same coverage as commercials but way less. My brother recommended to me. I definitely recommend.
It’s very Nice. Great place to Work.
They didn’t want to help me get any information on getting business insurance. So I looked elsewhere.
Site was cumbersome and confusing. No apparent way to create a recurring automatic payment.
Worked here for about 2 years . Great place to. Work
Very easy to use web site
Great insurance company.. Reliable and great customer service..
Thank you western reserve group for all your help
I’ve been a customer for over 5 years absolutely love this company. Better than other insurance companies. I highly recommend it.
Very pleasant and helpful staff.no wait
Worst insurance company. They found me at fault when someone backed out of a parking spot on private property into my truck while I was plowing. I was plowing this area for some time and hard to miss due to lights etc. Sheridan took a …
I had coverage on a trailer that I had all of my home items stored in for the last 3 years. Once I opened the trailer, I found there were holes in the roof where water and mice had gotten in. This caused all of our items to be ruined. …
I have had a good experience with Western Reserve Group.I have my auto, home, and business insurance with them and their subsidiaries. For those having issues contact your agent first, then call into company second to have problem resolved. I am also an agent for the state of Ohio.
I had them for an insurance company for many years before my ex-husband and I split. Then I had some trouble this past year paying for it. So between our family having 3 accidents and that they dropped us. I understand it though.
As a company they are pretty good. Disappointing weekend/24 hour claim service. Waited on hold for 20 minutes. Gave up.
I want to put it out there that Western Reserve insurance has been the most difficult and unprofessional insurance company I’ve ever dealt with. Ron Neloms was the most rude and unprofessional person while dealing with him. He has lied is …
WORST INSURANCE COMPANY I’VE EVER DEALT WITH!! I was with Western Reserve for over a year. This month, I noticed my payments went up by $60 a month. I’ve never had a ticket or an accident. I called them to figure out what the heck was going …
I am so annoyed with Western Reserve Group that I will cancel my insurance with them ASAP. I have used them for over 20 years, first for my apartment insurance then for my condo insurance. I have never filed a claim until now and they …
Check their payment policies closely. My rate went up by 30% after being 3 days late. Not to mention the late fee! I will be shopping for a new company.
Western Reserve is the worst insurance company I have ever dealt with. I will admit we were late 12 days late once and paid it immediately. Tried to pay online the next month and it showed a $0 balance. Now we are shopping around for …
Save yourself the headache. I had auto and home insurance but had to cancel due to moving out of state. I was charged for insurance for 2 months after I had cancelled even after calling multiple times after the first months charge. After …
Quick, through service provided with a wonderfully nice adjuster. He was a big help in securing the immediate service we needed in a flood situation. I would recommend this company with five stars plus
Western Reserve rips people off. Something is VERY wrong when they up your premium from 1400.00 a year to 2,600.00 and you’ve had NO claims!!!! I cancelled and switched as soon as I could. It’s been over 2 weeks and I STILL haven’t …
I had an accident and was they were fast an very helpful in dealing with me. I talked to the claims department several times over it. The lady that helped me took care of everything very fast. They paid off my Jeep and a week later I had my new Jeep. Thank you Western reserve for working so hard.
I’ve been a customer of Western Reserve for over 10 years. Every time I’ve ever dealt with them, they’ve been helpful and prompt. I’ve shopped my insurance for a better rate and have never found one that saves me enough to switch.
My elderly mother has insurance with this group and has for a long time. She had a stroke and is forgetful. Her payment was mailed and because it arrived 2 days late her insurance was canceled. This was very upsetting to her and caused her …
This place is terrible. They told me today they lost my truck in the impound lot . Which is impossible because it has no tires or rims.. instead they let it sit in a pool of water sitting on the frame with window s down for over a week. No response from the adjuster. I suggest an attorney if you need to file a claim.
Great company, beautiful campus. Awesome people. I have always had great experiences with them
We have used Western Reserve Group for 7 years and had to file a claim in 2014 for wind/storm damage approximately $15,000 claim. The adjuster and claim representative were both very professional and courteous. We were very pleased with …
We have two vehicles with full coverage and one with just liability. We have yet to find cheaper insurance premiums. Also I hit more deer than my share and they took very good care of me.
I was 3 days late on a payment and after 3 days they dropped my whole policy. Then they wouldn’t help me restate the policy after calling and explaining that was the weekend of my wedding so I had forgotten to pay on the date. Worst policy …
Great insurance had a accident with my can and they was wonderful in dealing with repairing it and also with the rental. I also have it on my truck and windshield was cracked by a rock from a semi and they had the replace done within 2 days after calling them. Very reasonable rates on both vehicles and my renters insurance.
Pretty overpriced insurance and terrible customer service. Hit a deer and it took over a week of calling to get the claims adjuster to call me back after submitting the estimate to get an update. Later got a new safer car and my rates went up. Was able to save $900 and get more coverage by switching away.
I have had auto insurance for over 9 years (2 cars) and and home insurance since 2018. I have had no problems for auto accident claim (car totaled) and also a basement water leak for my home insurance. Both times the adjusters were responsive and and communicated promptly. Their rates are the most affordable.
This has to be the WORST INSURANCE SCAM GOING!!! My vehicle was vandalized, it took almost a week to hear from an adjuster, then after finally receiving a phone call trying to cover bare minimum, when I have been a loyal customer paying …
Had homeowners insurance through this company for years. Never had to file a claim until recently. Filed in October for a leak that caused my ceiling to collapse. Didn’t process claim until December then replaced roof but didn’t pay for …
David at the pro shop is super amazing. The guy that runs the front desk is finominal. The atmosphere is unmatched. Place is super clean reasonably priced. I absolutely love it there and can’t wait to keep coming back.
Only using 1 star because I cannot give them a zero. Using Western Reserve for homeowners insurance and have been for around 7 years now. Had to submit my first claim due to roof damage that caused ceiling to collapse from rain. Heaven …
I have been with Western Reserve 15 years for my homeowners policy. Never filed a claim I had wind and hail damage on my policy. The wind damaged my roof so I filed a claim. Told me that roof wasn’t nailed down right. Not going to help you out. Definitely getting rid this insurance company
Didn’t put me on hold very long, explained what I needed to know and we’re very friendly.
Terrible customer service. I have left 3 messages and there has been not one call back.
Obviously they are in this for the money.
Worse car insurance company ever been in one car wreck then they send me a cancellation always paid my payment on time avoid this insurance company they are dirty!
My wife file a claim which should have been pay she had this company over 26 years this is the first claim in 26 years I would recommend this company for the home maybe cars
Didn’t want to rate them at all! Driver’s license is clean. Had one wreck and got a letter in the mail they’re dropping me. Cool! I have 2 vehicles with full coverage on both. Gladly take my money somewhere else and I would STRONGLY advise …
Western reserve insurance homeowners is terrible if you have them get rid of them before you have an issue having roof damage and they want to blame it on something else and not willing to fix or repair it whenever it’s leaking right on a light that can start a fire
Sent our bill to our old address after repeatedly correcting it with them and if we don’t get a bill we forget to pay. That’s why we don’t do paperless billing. Regardless of how we handle paying our bills we require a mailed bill. They cancelled our policy and we didn’t even know.
Normally we like to do business with local Ohio companies but Western Reserve has been horrible in denying a claim for my 90 year old father in law. As an honored veteran, he deserves to be treated with respect but instead they have …
Whoever is in charge of the claims department should be fired, because of laziness and incompetence. Why? …