Blue is a Federal Credit Union on a do-good mission, that serves over 115,000 members worldwide. At Blue, we inspire the spirit of our employees, … See more
Read More| Sunday Closed Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 10AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–5:30PM Saturday 9AM–12PM |
114 E 7th Ave, Cheyenne, WY 82001
Absolute nightmare to have anything done
Great customer service
No one answers the phone or returns calls
Will never come back. Bad experience.
Worst customer I have ever experienced.
Five dollar fee for them to give me the money they owe me?
Great service when I go in, but when you call in for a question , this needs improving
Have noticed some improvement in having more tellers working during lunch hour “time.”
Rates on extreme checking are awesome. 2% on up to 15k.
Blue truly cares! Love my credit union!
Very informative and offers for banking that completely blow away any normal bank!
Best rates and service I have found. Awesome with motorcycles and ATVs.
Quick
Please do not make the same mistake and finance your car through this bank.
They never answered the phone and always have an attitude when you go there in person.
Way different since changed to Blue… not very friendly now and even charge you if your card breaks. I miss Warren
Great community support. BFCU takes the lead in helping Cheyenne’s Community. For example, Corporate Sponsor of Cheyenne’s Firecracker 5K Race on July 4, 2108!
worst company I’ve ever had the displeasure of dealing with. Save yourself the stress and go to Public Service Credit Union instead. I wish I could give them 0 stars
If someone or some business takes money from your account without you authorizing it, Blue will let them keep it. Even after you dispute the matter. Clearly not a good establishment. Bank somewhere else!!!
Been a member for many years but I’m done. The bigger this credit union gets the worse the customer service gets.
1st time customer, i called customer service to make auto loan payment, they were NO HELP. CAN I SCREAM REFI
Y’all can’t answer the phone? Waited 30 minutes for someone to pick up, just to get put on hold for another 10 minutes. All that just to get some information that should’ve taken no less than a minute or two. Ridiculously frustrating.
It’s a great credit union, they offer great rates and have everything I could ever need. Only thing that could be improved is their online banking and investment services.
Worst online experience ever. Called in to get clarity on what was in the portal and got one issue resolved the other she said she couldn’t review the account to make sense of it. How is anybody suppose to get things done with this company. When the employees can’t make sense of their own system.
Went to your warn branch. Customer service substandard two teller wated a half hour could not stay any longer there world service looking for a new band.
I don’t like to admit that I make mistakes but walking into this Bank to try to open an account without reading the reviews was a mistake all the bad things that you read on The reviews are true these people are arrogant presumptuous and …
Whether over the phone, email, through online banking messages, or in person, they treat me well and like a person, never just a number. One example is having received a personal loan the same day I inquired about it. Another example is giving me detailed answers when I ask about money transfers or bill pay.
Every interaction has been a jumbled clusterf@$k since they merged with Warren fcu. Takes FOREVER to get someone on the phone. Title dept doesn’t call back after 4 messages. No one has any idea what anyone else is going. Was promised my …
Do not go to this bank or even see Ashlie Consterdine. She will change your appointment times and cause you to miss the appointment you set up. I set a time that I needed to go for my schedule and it was changed without my permission or …
In this current culture. Blue has decided to circle the wagons and not participate in the shared branching credit union program. They have turned military people away from making deposits because their home account is not with Blue! Truly a sad day!
Opened an account there 5 days ago. I’m going in to close it ASAP. Severely disappointed with this place. I emailed the guy Nathan who opened my account to ask some questions and haven’t gotten any response. The app is also an absolute …
communication is terrible, blocking on line banking allowed so no access afar. i am a vetran and have banked every where and this bank fails. they need to learn the ways of navey federal credit union
Crazy, they have a coin sorter and will not accept rolled coins (I had $45 in quarters and $20 in dimes and $6 in pennies) but they said I had to use the coin sorter to count the change I already knew what I had. Yhis required me to leave …
I live in a different state, did a refinance on my truck and ended up with this bank, the online app, doest allow me to make payments from an external account. And I am not paying extra for the phone payment method. This iscompletely …
I have been loyal to this bank for 8+ years, I even use them out of state. This merger has been the worst thing to ever happen, Customer service has no clue what is going on, they are rude and they do not handle your problem. Their system does not work and they no longer value you as a customer. Take your business elsewhere!
So far they are very helpful. Since we are new to Blue, I don’t have much other than the staff has been very helpful in answering my questions. Unique things to know about are : in the first 90 days mobile deposits are limited to $500 and …
Ive been a member since early 2000 and its sad but, I no longer feel confidant in this credit union. People are nice but theres always new tellers that seem clueless. When they put my money into an automatic counter and it breaks, they tell …
The low rating is more reflective of incredibly backwards technological standards. A loan that should have taken 10-20 minutes to complete took roughly 2 hours. Obvious deficiencies in the infrastructure are unforgivable. We’re talking …
Best service and best people. A great experience every time. We’ve been members for about 5 years. Jason Harris goes above and beyond when helping to provide a new home loan. The annual member barbeques are a generous and thoughtful touch to show us that we are appreciated! Thank you, BLUE!
I think people are being unfair with the bad reviews. Blue/Warren FCU is still going thru transition and in 66 yrs. I have never had a better bank or known one to exist. I spent the last 6 months going thru a catastrophic illness and this …
I would not recommend this institution for banking regardless of rates. First, the online user interface is terrible, as in the worst I’ve ever seen. Next, Blue will bombard you with junk mail and various other uninvited solicitation. My …
Wish I could give less than one star. My motorcycle is financed through them and when my first bill came in I called to pay it. I was told by the smart*** rude teller it would be a $25 dollar fee. You read that right $25. If not I have to …
These folks are the WORST!! I had great service through Warren Federal but once they merged or were acquired and became BFCU it’s been insane! I paid off my auto loan and can’t get a clean title because they DONT HAVE A TITLE DEPARTMENT!!! …
I wish I could rate BFCU in negative stars. After 16+ years as a member, I mean nothing. I moved to Arizona over five years ago, and stayed loyal to this credit union, because I thought they cared. How could I be more mistaken?!!!! I have …
Been a happy member for over 30 years and have usually enjoyed pretty good service. Called the 800 line to find out balance on my Visa and I gave them my account number, last 4 of Social Security number, my birth date and then they told me …
This credit union sucks!!!! Do yourself a favor and go elsewhere. My husband and I were members for 14 years and ever since the name was changed from Warren to Blue Federal Credit Union we’ve had nothing but problems with them. We would …
This review isn’t about this specific location, but about blue in general. Blue is absolutely awesome. I had a refund issues with my banking account. They put two “insufficient funds” fees on my savings account. though I had all of my …
I recently was a victim of fraud where money was taken out of my account. The same group also tried to take money from my savings, however it was blocked by Blue. I went into the branch to report the issue, and I was greeted by NIck. …
I called blue Federal Credit Union yesterday, I generally speak with the lady by the name of Kelly who has been a great help through some difficult times. Can’t seem to reach her any longer. Got a phone call got a message called back spoke …
I have banked at “Bank Of The Worst” for 30 years. I recently applied for a business loan. In the time bank of the worst called me back to start the loan process Ashlie at Blue had already secured and gotten my loan approved. The Hydrovac …