Orbit Medical strives to help its customers maintain their independence through medically necessary home medical equipment. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
550 N Commons Dr Ste 101, Aurora, IL 60504
Sebastian was superb. Explained everything thoroughly; was very personable and kind. He’s an excellent representative of Orbit.
Neil delivered my husband’s mobility wheelchair yesterday. Thanks Neil for excellent service and spending time with us go over operation functions. J and K LoBianco
My daughter came home TODAY (5/26) and the hospital bed was supposed to be delivered yesterday (Saturday, 5/25) and wasn’t!!! My poor family member stayed at my house all day waiting for the delivery of it! Thank Goodness the delivery guy …
Santiago b. Was a great technician. Came with great knowledge and service skills than expected. Nice friendly young man. Thank you guys for sending me a top notch guy. Many wishes to you santiago. He figured out how to make everything right for me.
Abraham did a great job delivering equipment. He phoned ahead so we were ready for him and was courteous knowledgeable and prepared.
I called to order full bed rails for my mom who needed them for her safety. When I first called they told me they would be delivered that week. A week went by so I called to see where they were. The person I spoke to said they were …
I agree with the others reviewers about Santiago being excellent. Unfortunately Santiago is only one person. We are extremely dissatisfied with the office personnel. Our story is similar to Sandy Whalen. We have been waiting a week just …
I needed a power wheelchair because I was losing mobility due to a stroke and arthritis Orbit did an excellent job of doing the paperwork and working with my doctor and PT so insurance covered the cost it took a few weeks and delivered …
The guys were nice and upbeat. They were organized and everything was done quickly. They were in and out in less than 10 minutes! Great service.
Neil was very professional and kind. He was able to make my moms power wheelchair to fit her height. He was on time too! Thank you!
The reason it’s a 3 star is because of the office staff only. It’s a good thing that your service tech is great. Santiago Barajas is the most important part of OMS. When we get a Tech that can help us feel better about my life with the …
I was very happy with the very professional, kind and efficient techs that came to my home to both deliver and pick up equipment (Jordan K). They made the process seamless for us.
Shawn from Orbit was prompt and professional in setting up the equipment we needed. He also took the time to explain the best way to use it.
Great customer service. Chelsea was always available to help with questions and concerns and Ryan was able to deliver a day early. Highly recommend
Thanks! Orbit medical, for the follow thru with replacing the parts on my wife’s relatives medical bed promptly. Which we had for over two years.
One thing for sure the best technician is Santiago Barajas, fast and efficient. Highly recommend this gentleman. 5 star!!
I have been receiving oxygen tanks for my grampa for about a year now. I can honestly say I have never been happier with Orbit services. Young gentleman name Santiago Barajas has been giving me excellent customer services. He does know …
Sebastian was wonderful. He tried so hard to make sure things were right and was so careful not to hurt the 98 year old patient. He is an asset to your company.
My service delivery technician … NEIL…was quite efficient, helpful, and very quickly assembled new Hosp bed. NEIL. Special qualities for all 5 Stars was his very pleasant and respectful demeanor.
Ryan our service technician was very thoughtful and patient when explaining how to use and maneuver the motorized wheelchair. He paid special attention to how it fit and checked for any pressure areas he corrected.
Shaun arrived when he said he would. He was very friendly and knowledgeable. I would recommend Orbit to friends and family. …
Oscar was wonderful. He is knowledgable, accommodating, and caring. Zori, his trainee was lovely, too.
I actually would give them 0 stars. They obviously don’t know what its like to live in a wheelchair! They are HORRIBLE at returning calls. Don’t ask for the CS manager. She doesn’t return calls either. They need to clean house and hire …
Daniel was Extremely kind and very helpful. He explain and went over everything and showed me how to use my equipment. Great worker and Awesome job.
Jordan was very thorough and knowledgeable. Explained equipment simply. He was also compassionate about our situation.
I work as a discharge planner at a SNF and have been working with Orbit Medical Naperville for over a year now to provide DME to my patients who are returning home. Orbit has excellent customer service. I know that when I place an order, it …
JT was our tech who came in and set my grandmas oxygen machine up. He was very polite, respectful, and very helpful with all my silly questions. I just started with this company but so far there is a 5 star rating.
Mike called ahead, arrived on time, brought in and assembled everything quickly, then he explained & demonstrated all of the functions of each piece of equipment. He also clearly answered any questions I had. Well done!
Orbit as a whole is very helpful. Neil the technician that exchanged a wheelchair for my Dad is courteous and friendly. He’s a great ambassador for Orbit. Thanks for everything.
5 stars! Great service! Santiago is the best at his job I am extremely thankful to him for setting me up in a very quick professional manner. Highly recommended. If you get the opportunity, ask for Santiago.
Neil was very efficient, courteous and knowledgeable. He did a wonderful job. Not only was he very helpful with information, he answered all my questions patiently. It was a good experience dealing with him.
I Have nothing but good things about say Orbit Medical especially my Medical Technician Santiago. He was Very helpful. Very courteous. Very knowledgeable and what I loved the most was his patience while he was explaining everything.
I have been waiting for almost a year to receive a wheelchair through another medical company once my occupational therapist put me in touch with with orbits I received my wheelchair within a week as promised and the modifications it gonna …
We needed a bed fast and these guys were so amazing! I can’t thank the whole group enough from start to finish! I didn’t get the name of the woman in the office but she was so helpful and kind! Mike who delivered the best, nice, efficient and knowledgeable! Thank you all so much!!
Wonderful, friendly, patient and very professional.
They have always taken care of me. And really gone the extra mile to accommodate me. I needed a new seat because the one I had was causing me a great deal of pain . They found me one to accommodate my needs promptly. And my foot rests …
Neil is so friendly and very informative and makes sure we knew how to work the equipment before he left. Such a nice guy and a true asset to your company.
Sincerely,
Pamela Burns
Thank you for the recent deliveries to my home and a rehabilitation facility. Your professional assistance was very beneficial.
Back in my social work days (10 years ago) I referred a lot of patients to Orbit and now I can be glad I did as I had a positive experience myself. She helped adjust my rollator walker to the correct height and answered an questions quickly and efficiently. The visit was quick even with me being emotional about needing the walker.
Jamal was amazing! He explained everything in detail which made this experience very easy! He took a lot of pride in his job! Thank you for sending a professional to our home! 5 star + for Jamal!!!!!!
Thanks Orbit,
For the great communication and smooth set up. Santiago is one awesome tech. …
Neal and Matt were prompt, courteous and did a great job as I was sure what to expect with our first medical device installation. They did a great job and I would highly recommend Orbit
Taylor was very professional, he new exactly what he was doing. He was in and out in just a few minutes. He did a great job.
Thank you Orbit medical for having such knowledgeable technicians as Santiago he came with an emergency oxygen tank with plenty of time to spare and was able to set it up for me in my Studio no problem! …
The delivery person was very professional, and well mannered.
I shared that I used to be a medical delivery person 30 yrs ago. And we shared some stories. …
The people came out and fitted me with knee braces for both my knees and a back brace. They were very kind and patiently explained how to put the braces and back support on for myself. I was told to call should I have any questions or problems. A+ service!
Technician Santiago Barajas showed up on time. He gave me a courtesy call before arriving. He was very knowledgeable of the equipment he was delivering and I highly recommend any service to be done by him. Thank you Orbit and thank you Santiago.
Great customer service was very professional and helpful!! Thank you!
When I needed to purchase a portable oxygen unit for my mother that has a lung disease, Veronica “walked me through” the use of the Oxy-go portable unit. She listened to me and understood what I needed and clearly explained how it …
My mother was provided a wheelchair from Orbit Medical upon discharge from a Rehab center. We needed to exchange the wheelchair for a larger size. Neil came out to exchange the wheelchair. He called beforehand to let us know when he would arrive. Neil was a pleasure to deal with.
Just took delivery of my new Jazzy Power Chair, It’s great ! Orbit Medical was so helpful with all my paperwork and and their delivery device was fantastic, Jamal was most helpful and thorough going over my new chair operations, and once …
Neil came out to delivery a wheelchair for my mother. He was on time as scheduled. Very professional and polite. He explained to me how to collapse chair and asked if I had any questions before he left. Thanks!!
I am a discharge planner/social worker and I work with Orbit on a daily basis. I can’t say enough about how wonderful they are. The sales rep I work with, Demetri Petrakopoulos, goes above and beyond to assist me and the families I work …
Nick was great. Explained everything we needed to know about the equipment and how to operate and also how to get in touch with Orbit. Very helpful and polite.
Jordon was very knowledgeable, personable and efficient. He was able to answer all my questions and gave a thorough explanation of all moving parts.
I have nothing but praise for the people at Orbit. Jessica was extremely helpful with my delivery of my bed and wheel chair. When it came to delivery, technician Santiago B. was fast, courteous and extremely professional. Thank you Orbit for a smooth transaction.
Orbit medical is an excellent company to get services you need on your power chair. All employees are professional and caring. One employee Jamar gives a hundred percent to help the customers!
I had an excellent experience from delivery of my wheelchair to Shirley Ryan, to a detailed demonstration of the various features of my wheelchair, to instructions should the wheelchair require repair, to return of the wheelchair once I’m done with the wheelchair. It could not have gone any smoother!!! Many thanks!!!
Jordan was prompt, courteous, professional and gladly answered all questions. He was polite, courteous, and should be considered a credit to your company.
Leo was great -on time, professional and fast. He identified the problem quickly, fixed it and was on his way. Very personable and answered all of my mom’s questions! Very happy with this service!
Santiago is one of the best medical techs I’ve had visit me and my family. He is very prompt with his arrival time and makes sure we understand the equipment and the maintenance to reduce any problems with the oxygen equipment. Thank you Orbit for having a great positive member on your team. Thank you Santiago!
Michael delivered a few emergency oxygen tanks to mom & me after our 2nd power outage in a week. Kind, we’ll mannered and very cheerful. He made sure I had all accessories that went with the tank and was in and out on to another customer. I …
The hold time was long to get ahold of them, but once the technician arrived he was quick and helpful. I was expecting a call before hand to tell me when he was arriving within the window, and didn’t receive it, but I appreciate all they DID do to get us the parts and service we needed. Overall a good experience!
Orbit took was great. They coordinated with our physicians for paperwork and for therapists eval. Delivery of the chair was with care n detailed explanation n adjustments. …
Our family member had had a catastrophic stroke came home had no bed or wheelchair through some very crazy mixups with ICD codes and things like that we did not have one for two nights. Finally we were able to have one delivered it didn’t …
Oscar was great!!! So helpful and nice when transitioning my mom from a nursing home back home!!!!
Neal very nice guy. However back wheels did not have lock installed. I discovered after he left. Had I not when family came home would have likely caused a Fall. Am waiting for call back. Would like to give higher review after …
I was a little disappointed that it took 8 days to come out to fix the bed. I know it wasn’t an emergency so it took a little longer. The gentleman that fixed my bed today was a very pleasant man. He explained what was wrong and what had to …
Veronica at Orbit is most impressive. Best customer experience I have had in a long time. Quick response time and a great help! I highly recommend Orbit Medical, they are top notch!!
Sebastian walked through the operation of the hospital bed and the wheel chair making sure we understood the operation of both. He was very polite and courteous. Watching him assemble the bed, it was apparent that he knew what he was doing.
Jose & Sarah delivered my father’s mattress and were extremely courteous, friendly and helpful! They went above and beyond for me and I am forever grateful! Based on my experience with Jose and Sarah I would recommend Orbit Medical 1000%!!
They are great getting the equipment in the house. If you need service or something picked up, forget about it. I have been waiting weeks for someone to fix a power bed.
I called Orbit today before my wife came home from her nursing care center to arrange delivery of her mandatory oxygen machine. Within two hours from calling Orbit and speaking with Natalie, Sophia called to arrange delivery and technician …
Sebastian was great with our mattress set up. He was prompt, great explaining how to use it and super helpful.
The two gentlemen who delivered my husband’s Hoyer lift were very kind and helpful. They showed me how to use the sling and lift before they left. And they wore their covid masks. I would recommend this company to anyone who needs their products.
I charged up my electric wheelchair last night and it didn’t charge up and they said they put new batteries in and I have an appointment today at 1 o’clock
From my first call with Kelly at the orbit office to dealing with Jordan went off without any issues.
Jordan’s positive attitude and his professionalism was much appreciated.
Thanks
Howard
Thank you so very much to Nick. Yay!! He arrived right when he said.
He worked with confidence and friendly words and answered all my questions in …
Jose was very knowledgeable, customer focused and courteous. In spite of the delay and frustration in coordinating info from my primary care physician, insurance, and your Aurora office, Jose made the experience at the end so much better! …
The salesman came to my place and we discussed the type of chair I needed. Once I had the chair customer service has been awful. I couldn’t even give the a 1 at of a scale of 1 to 10
Neal from Orbit Medical did a great job of delivering my mom’s adjustable bed. He brought in the bed pieces, assembled quickly, showed me how to use the controls to adjust the bed and provided a patient handbook. Very professional.
The tech Ryan was profffesional but very courteous. He was patient but thorough. He walked me through each operation where I could understand but of course I’m going to forget somethings and that’s just me . I …
I am a new customer and new to the use of oxygen at home. They responded quickly to my request for an evening home delivery. Our home technician was Matt H and he was wonderful. He arrived when promised, worked efficiently, was friendly, …
Excellent customer service. Michael, who delivered my equipment, did an excellent job of setting everything up and explaining it’s use. He also found the correct phone number to contact me as the incorrect phone number was received from the main office.
Neil was great! He called before coming, providing an estimate of when he would arrive – which was correct. He was friendly and professional. Made sure I knew how to use the bed prior to leaving and answered all my questions.
Neil was extremely polite, he seemed like he truly cared as though he were a member of my own family!! He was very quick at his work but did not seem rushed at any time!! He took his time and made sure that he cleaned up after himself!
We recently had maintenance performed on my sister’s oxygen concentrator. Our technician Neal was extremely professional and thorough. He took the time to explain further what to watch for if ever there should be any type of problem with …
Neil was awesome! He was friendly, set up our hospital bed and took pictures of the damage we noticed to report it to get a new piece. He explained everything we needed to know about service and how the bed worked.
Tyler and Santiago came in to fix my bed after many weeks of waiting and repaired the bed in minutes and didn’t make me have to get out of bed. They were very punctual, courteous, and professional. I wish all technicians had the equivalent …
Ruben came on time and in good spirits. He was very knowledgeable about the wheelchair. He went through the steps at a pace that I could follow. He allowed me to stop him multiple times so I could say the steps to him in order for me to …
1.The tech that came out was incredibly polite.
2.Efficient
3.provided detailed instructions on the equipment …
Had a wheelchair ordered for mom (Charlene) after a recent pelvic fracture. Great customer service when I needed to ask a question, great follow up with a scheduled visit to my home. Received a phone call from Miguel when he was half an hour away. Very pleasant, and answered any questions I had. Very satisfied
My name is Nancy, caregiver for Joseph Pierri,
Jordan came to our house and showed us everything about the wheelchair. He is very nice, friendly guy. …
I was very happy with my experience throughout the entire process of getting my new chair with Orbit. They took care of everything for me. I especially liked the attention given to making sure that my chair was suited to all of my needs. The chair is like a Cadillac compared to previous models I have had!
07/31/19:
Technician Daniel came to my home today to service my new powerchair. He had to troubleshoot issues with the chairs turning, going forward and reverse in a …
Neil was enthusiastic and knowledgeable when he brought the wheelchair for my husband, who had just gotten home after five weeks of recovery. He answered all our questions several times. He listened and responded to our concerns. We asked …
The entire Orbit Medical experience was fantastic! Knowledgeable and willing staff Neal, our installation tech was over-the-top fabulous! Polite, hard-working and terrific inter personal skills. Truly a great product and with amazing staff.
Neil the gentleman from Orbit Medical was courteous and professional. He made sure not to upset anything in the room while putting the hospital bed together. He went over and showed me how to operate the controls. Also did the same with the …
The representative was very polite and displayed patience. He was also very thorough in his delivery and made sure my mother and I understood how to utilize the equipment. Thank you Jose!
This company can be slow but fortunately I had a GREAT technician. Having Santiago help me get a hold of the company and order every proper part. install and adjust perfectly fit. Now we are all super happy with you guys, thanks orbit. …
The service repairman was very courteous and efficient. He quickly performed the services and made the repairs. He also offered additional resources that might be helpful to me. …
This is really a two part review. If I was only reviewing the service guys who did the repair the rating would be 5 stars. Neil and his partner, and actually all the service people I have come in contact with, have been great. …
First experience with Orbit and I can honestly say I am impressed. Was fortunate enough to have a kind, knowledgeable young man named Santiago deliver my mother’s medical equipment. He made the setup real smooth and was able to explain things repeatedly for my mother who had many questions. Highly recommended.
Neil was very professional, courteous and efficient in resolving the problem with our mobile wheelchair today. He was able to accomplish the repair in a timely manner and to our benefit which we appreciated.
Zack and Ryan were absolutely amazing. Zack handled all the Medicare paperwork and attended the evaluation with us. Ryan delivered and fully instructed my husband on all the mechanics of the chair
Orbit Medical was very helpful in getting me my moms hospital bed and commode. Neil, the delivery man was very professional and had the bed put together in no time. He also did a great job explaining the functions.
Neil is terrific! He let me know when he was 25 minutes out. He was friendly and knowledgeable and even taught us a few tricks we hadn’t known.
Everyone we spoke to was friendly and knowledgeable…Oscar, our delivery and set up person was great and helped answer any questions we had about the equipment…highly recommended this company.
The guys that came were helpful and kind. The chair was adjusted in a competent and professional manner. I think having a few extra things like a ramp tip would have been helpful because the Wheelchair can’t get on our ramp without one. …
My service technician Sebastian had excellent customer service. He was able to answer all my questions and provide valuable insight to the problem. Thank you Sebastian I look forward to working with you in the future. Enjoy the rest your day.
Jason in the sales department was beyond wonderful in taking care of an ongoing oxygen equipment issue for me. The issue was not even with his department but he took ownership of it after listening to my frustrations. He is extremely …
Oscar was fantastic. He called before arrival within the time window promised. He was very friendly and showed me how to use all the equipment.
My name is Rose Calabrese and I had a hospital bed delivered to my home by Orbit. When the delivery person arrived, he called up to my unit to let me know he was there. He then started bringing up the pieces of the bed to put together. I …
Anthony our sales person in Naperville was just too good! He guided us through the shopping process for the correct air mattress for my Mom. He was very courteous, professional and polite, always! Then, Shelby from delivery very wonderful …
Neal was fantastic! He went above and beyond his job to make sure my father in law was happy and able to use his power chair properly. Courteous, and such a pleasant person to be around, as well as informative. Thank you Neal! You made an old man very happy!
These guys are awesome. Helpful, enthusiastic and professional. One of the easiest companies that we have worked with recently. A power wheelchair is a complicated device with a zillion options but Orbit Medical patiently explained everything. Their recommendations were helpful and we are 100% happy with the results!
I have had two experience with orbit medical in Aurora Illinois. They both were awful. I spoke with customer service over 15 times each rep gave me a different answer regarding my wheelchair. They would tell me that they were going to …
Excellent service! Jordan was polite, professional and caring. He gave good information on how to use the equipment and made sure that everything worked as it should. Thank you, Jordan, you made a difficult situation a little easier.
Nick was kind and cheerful. He was very helpful and knowledgeable. He went the extra mile to make sure we had the info and resources for my dad to be comfortable at home.
The technician was friendly and very professional. He came in and handled the situation quickly and with ease. He called ahead, and arrived on time. Thanks for your prompt and efficient service, from my first phone call with JT, the young …
My name is sameera I’m a caregiver to a wonderful retired history teacher who has COPD and for the past month have had issues with he home oxygen tank until today when a wonderful young man by the name of Nick came and did an amazing job …
Delivered and set up my bed and lift on time and in a timely manner. Very pleased with their service on the bed, but the hoyer type electric lift was another matter. Within 6 months the battery died. $200 a month and still not paid for, I …
Nick was the technician who brought my dad‘s medical bag, very pleasant and professional, quick assembly and helpful guidance on how to use the features like the gate and remote. Impeccable service.
Sebastian was very prompt and professional when setting up a bed for my husband. He was very friendly and knowledgeable, he made sure before he left that we understood everything about the use of the bed.
Been a long time customer of Orbit Medical. With great customer service with my power chair; that Orbital was the first choice for hospital bed.
I feel as if I get personalized service every time. …
Great company to deal with. Adan the delivery man was awesome. He showed us how to use the hoyer. Very nice guy, very informative and helpful. Mom waa so excited to be able to get it of bed easily.
Jose was very professional and had everything completed within minutes. I would definitely recommend Orbit if all the employees are as pleasant and knowledgeable as Jose.
Neil was punctual, polite and easy to deal with. Made every effort and spent all necessary time in order to have my son’s wheel chair properly adjusted. Excellent service.
Jordan was extremely helpful while installing our new lift. Took the time out to thoroughly demonstrate how to use it and make sure to answer all my questions. Very professional and friendly. Highly recommend.
Esteban delivered our equipment today and was amazing. He was very friendly, answered all of our questions, and made sure to follow up even after he left. It was a very good experience. Thank you!!
Service was outstanding! Technician Daniel was very cordial and made me feel comfortable. Daniel addressed all problems with my power wheelchair, removed and installed faulty joystick assembly and was able to find source of a clicking sound …
The equipment is top-notch, and getting it picked up from the house was a breeze. Folks in the office got my message and called back rapidly to set up the pick-up. Added bonus: Jordan was courteous about calling me when he was on his way over, and he was gentle and respectfully conversational while at my home to haul everything away.
My father recently received an electric wheelchair and other items from Orbit Medical. The equipment is great and their staff was amazing at setting everything up and patiently teaching my dad how to use it all. Overall great experience.
I received my new Quantum Edge Wheelchair through Orbit Medical. Chelsey Porter was the representative that I worked with at Orbit. She was instrumental in helping me get my new wheelchair. I receive my new wheelchair and the technician …
Oscar was very friendly and helpful. I accepted the wheelchair on my moms behalf.
Neil was wonderful. He brought all the equipment in, set it all up and explained everything about the hospital bed and wheelchair to me. I love how easy everything is to adjust. Neil is knowledgeable, pleasant and patient! I feel much …
The delivery went very well and the delivery person was very helpful.
Received the wrong size wheelchair that wouldn’t fit through either of my doorways at my house. Waited over 12 minutes for someone to pick up the phone and they never did. Left vm and waiting for a return phone call. Meanwhile I have to …
Nelson was very helpful to squeeze my wheelchair delivery into his schedule even when he had a full day of high priority oxygen deliveries and the weather was bad, making driving more hazardous than usual. He communicated well to let me …
Jason was ver helpful and did everything that needing to be done. Every one I spoke with were very helpful. They got my Power Chair to me the day after everything was approved by the insurance.The gentlemen that brought it to the house we were very helpful. They answered all of my questions.
Kathy Lange
Writing this review for my mother who does not have a google account:
Neil was a really nice guy, very respectful and very patient with showing us all …
Andy dud a great job! Company delivered equipment & set it up in a timely manner. Highly recommend them & Andy!
Best service ever!!!! From costumer service to the tech that brought my electric chair.
Costumer service help me with all the steps that I need to do to get my electric …
Jordan was prompt to inform prior to his arrival, and was on the dot! He was professional and courteous during installation of the hospital bed. My ninety year old Dad was very pleased with his service. He even left a manual with him to review. Kudos!
Andy did a great job setting up my Mom’s medical equipment. He answered all of my questions and showed me how to operate the controls for the bed. The only reason I gave him (the company) 4 stars was that he was an hour and a half beyond …
Once we were able to get with these folks things went from being at a mess to getting things done. Kind, professional and Vary dependable. The follow up is grate. They took care of everything. The installer that came to set up the equipment …
This company is a scam
They rip off you make you pay for a walker and never get it. They hang up on the insurance company. They tell me thwy are going to call back and never do. …
The delivery man, Thomas was great. Made special trip to get job done.
Used this company to get a power WC for one of my patients. My patient and I had a great experience! Johnny helped us get everything we needed for her chair and Neil helped adjust everything for her chair to fit her perfectly! All of my questions were answered. Would definitely recommend this company!
I believe the young man from Orbit Medical name was Josh. He arrived on time and was very friendly and caring. He loaded the bed and was so nice to my mom that she wanted to express how much she appreciated his thoughtfulness and professionalism. He made a stressful situation easy. Great job!!
Taylor did an outstanding job delivering and setting up the bed. He called early, patiently explained how to use the bed, and was very professional in all ways.
We had Jordan come to our house today to reinstall railings on my father’s hospital bed, he brought some that were nicer than what we originally had. Jordan made sure we knew how they worked, that nothing else needed repair, and mentioned …
Great people they did everything really fast and carefully. Friendly very nice and knowledgeable.
Sebastian was very helpful in setting up the equipment and explaining operational use. He made sure we understood all of functions with the equipment. He went above and beyond to escalate a referral in the Orbit system for a wheelchair. Sebastian is a very pleasant young man and a joy to work with!
Neil was amazing, he fixed my chair and was very knowledgeable. He was on time for our appointment so I didn’t have to sit in my room and wait all day.
Very pleasant and treated me with respect.
Neil was awesome! He was very courteous and he made sure I was happy with the adjustments to my wheelchair. He was a pleasure to talk to me 😉 If I need anything adjusted can I request Neil? Thank you Neil. God bless you and the good Lord 🙏 is always with you …
I would like to recognize customer support representative Jason Booher for his outstanding customer support and commitment to customer satisfaction. Jason has responded to all my inquiries in a timely manner, and has provided seamless …
He did awesome job thank you so much for helping me out thanks for trying to put my handles on
Excellent experience with Orbit. Kelly was very helpful getting me what I needed. Great customer service. Nick is doing a fantastic job picking up equipment. Very professional n friendly. Keep up the good work guys!!!
Andy, a medical technician for Orbit Medical Equipment delivered and setup a hospital bed for us today and I cannot praise him enough. Andy an extremely friendly young man arrived on time and competently set up the bed. He explained what …
Very friendly did a nice job explaining everything I need to know ORBIT IS BEST PLACE TO GET YOUR MEDICAL CARE NEEDS
Jamal was awesome. Called when he was on his way, got everything with hospital bed set up and working in 15 minutes, and helped me move old bed out of the way
Jordan from Orbit Medical just did a great job on the delivery of a hospital bed to our home! He called ahead to let us know his ETA, then quickly, pleasantly, and efficiently brought the bed in and put it together. He spent all the time …
Bernardo was extremely professional, polite and knowledgeable. Very nice young man!
Just wanted to say that Jordan from Orbit Medical Equipment is the very best! He delivered a wheelchair to my 92 y.o. father and took the time to thoroughly explain the safe use of the product!! All my dad kept saying after Jordan left was …
Thank you Jordan for getting the equipment in promptly, double checking that all items were present at time of delivery, and ensuring that I knew how to use the equipment. Jordan also let me know other optional equipment that was available …
Jordan from Orbit Medical was a true professional. He has extraordinary customer service and was very helpful in his assistance with getting the issue with the medical mattress resolved. I appreciated that he was flexible when we could …
Sebastian from Orbit contacted me when he was 5 minutes away.
I was outside to greet him. He introduced himself and followed Covid protocol. I showed him the room where the bed was to be located. He asked some questions …
Hello, today Nick from Orbit came to deliver my husband’s hospital bed. He was very efficient, helpful, and knowledgeable to any questions that I had. Nick explained how to operate the bed. He was very professional, his appearance was …
I received my mechanical wheelchair from Orbit today and they were fantastic!! Ryan dropped it off and explained how to use it thoroughly. Chelsea facilitated my getting the chair with Jerry. All were great and treated me like a human being!!
Oscar was very hospitable and knowledgeable regarding my electric scooter. He answered all my questions. What a valuable employee you have!
Kind and considerate. Very knowledgeable, helpful and professional.
I have been calling them since April 20 to fix a mechanical hospital bed my dad with stage 4 terminal cancer needs. He received it at the end of this past December (5 months). I am currently on hold. This is call number 15. I have a log.ged …
Sebastian did an awesome job! He was extremely professional and used his expertise to trouble shoot the problem and even replaced the defective equipment with the new equipment necessary to assure my mothers safety and health. He was very kind and courteous and a great representation of your company and brand.
Ordered a bed had to call many times for a delivery time. They upselled a sheet set which did not come with the bed as promised. Very disappointed with this company.
Michael was very kind, helpful, efficient as he installed my mother’s bed at home and her wheel chair at the nursing facility where he was so friendly and kind to my mother also. Thank you for making this delivery very satisfactory.
Nick, is to be commended for being an all-around excellent delivery and setup man.
We could not believe how fast he was assembling the new hospital bed we received …
Alan did a great job. The equipment is just what is needed, too.
Sebastian was professional, efficient, and thorough with his explanations. He was patient and friendly! My dad had just walked in the door from the hospital as Sebastian was putting his bed together. He made sure to pause until we were able to listen to his instructions on how to use as well as how to use the oxygen.
I have to say that Orbit came thru today. If it wasn’t for Abraham and Catalina, I was seriously about to switch to a different company. There was some communication blocks on their end and nobody would tell me when I could get serviced. …
We had my mom’s gel mattress delivered by orbit. The young gentlemen that delivered the mattress were very well mannered and helpful. Super nice guys and I’m sure will be a very productive asset to your company for a very long time. Thank …
The Orbit men who came and assembled the bed for my husband were top-notch! They were extremely respectful! They were very knowledgeable answering my questions! They put the bed together quickly and showed me all the operations of the bed! I couldn’t be more pleased with their service!
Jalen did an excellent delivery today ! Explained everything and very nice person
Nick did a great job dropping off our oxygen tank. He took a lot of time to explain to us everything we needed to know. He was super polite and knowledgeable. Everyone we worked with Orbit was fantastic!
Great guy! (Neil) Very educated was able to help with all questions and walked us thru the new equipment perfectly! Excellent service.
Can’t trust, if you buy anything. from them take in writing. After sale service is zero. They don’t care for customers hard ship. If you call for service they never call back call
I was very impressed with how the entire delivery was handled. Jordan called 20 minutes before and we met at the delivery location. He was extremely courteous and professional. He quickly assembled the items and thoroughly explained how …
Technician Ryan did a wonderful job of resolving a problem with my Quantum Edge with iLevel power chair. He actually picked up my chair after a replacement part arrived and returned the repaired chair back to me in less than 4 hours. He was …
Shawn was great to deal with. He has a great attitude & is very personable. I enjoyed talking with him. He had the hospital bed set up in no time, walked me through how to use it and investigated why the wheelchair that was delivered …
Sebastian was a kind, courteous young man. He greeted us upon his arrival, brought in the wheelchair and made sure that it was the correct fit before his departure from our home. …
Oscar was so professional he did a fantastic job on my chair was I could give him more stars 🌟 …
We had service on a Jazzy Elite ES. The young man who serviced our product (a motorized scooter), Sebastian,was extremely courteous and knowledgeable. …
Thomas was detailed in explanation of how the bed works
He was extremely careful with the wooden floors
Pleasant to talk to
One of ORBIT MEDICAL’s White Van Drivers drove down my residential street today at twice the Speed Limit. We are posted at 25 MPH.
He was going about 50 mph. The time was 13:00 hours on 8/16/2020. This was …
Nick was very professional with both the staging and the explanation of how to effectively use the medical equipment. He took the time to make sure that we understood the functions and how to contact his company if we had any issues that …
Excellent delivery and product! Wheelchair delivered with multiple cushions and received several updates on delivery status.
Neil came to the nursing home to fix my mom and brother’s wheelchairs. Neil is very knowledgeable, extremely kind and answered all their questions. This world needs more. Neils!
Great explanation about chair function n willing to help q any issues tech delivery doing a very good job
Neil was prompt , nice and very professional. He took the time to show us every part of the wheelchair , he didn’t leave until my mother understood how to use the chair safely. I thank you so much for your professionalism
Oscar delivered our hospital bed today. It’s a relief to have the equipment. Oscar was quick and efficient, professional yet friendly, and had the bed set up and ready to use in minutes. His explanation of the features was comprehensive, and was most helpful.
Neil is amazing. He came out and fixed our wheelchair. He was so nice and patient. I needed a new battery and he came prepared! He even gave my grandfather tips on working it!
Oscar, the Orbit delivery man was terrific.
He called prior to making the delivery to give me an E.T.A. of his arrival, which was well within the time quoted by the office. He was very courteous and good …
Great service!! The delivery tech Andy was professional and courteous and knowledgeable!! Choose orbit medical for all your medical needs!!
Oscar from Orbit as well as the entire staff at the office were amazing! Scheduling went perfect and I was called from Oscar that delivered and set up all the equipment for my family member. Went above and beyond to help me get all set up. …
Our technician Oscar was great! He was able to deliver my mother’s hospital bed early and gave me directions on how to adjust it. He was professional and personable at the same time!
I am so glad that my rails were finally brought and put on my bed since the bef came 7-20 22 I have been waiting and calling since & 1 time they called and said they would be here to put them on and never showed up!
The driver who came to my mom’s home delivered & put her hospital bed together real quickly and professionally.
Never had correct information in my file. They don’t update records. You don’t receive call back. Can get equipment fixed the lst time someone comes out.when you need to speak to manager in Illinois you can’t
Oscar delivered my Hoyer lift today. He was courteous and explained in detail, to my caretaker, how to use it. He was also properly masked and considerate of in home contact. Oscar came back to deliver my electric wheelchair and i loved …
Ordered a fully electric hospital bed for myself after hip surgery. Could not be happier! Very clean bed and new mattress and gel cover pad. The gentleman that serviced the bed could not be nicer. He was very clean and very fast, explained …
The people at Orbit were very helpful with scheduling delivery and addressed any questions I had. In particular the young man who delivered and set up the equipment, Esteban, was terrific. He called about 20 minutes before arriving; set up …
Andy was very polite, courteous and friendly. He called 20 minutes prior to his arrival to let me know he is on his way to deliver the mattress
Thomas was very informative and helpful. He did an excellent job in setting up equipment and answering our questions.
The two technicians who came to set up the bed were very polite and friendly. They answered all our questions and made sure we had everything we need.
Oscar was fantastic! Friendly, followed directions given and was quick! I turned around to work and he was done in no time! Highly recommend!
Oscar showed a lot of caring and concern for,my Mom during his visit. Knowledgeable as well. Oscar would do well,in a management position as he works well with people.
Andy was courteous and professional. He also facilitated the resolution of a problem, as the wrong size WC was ordered/sent. I am happy with the driver and DME.
Tom Gorman Delivered our equipment and explained everything in an understandable way. He also fixed an old piece of equipment. Awesome service! Thank you
I had very good service from Neil at Orbit Medical. My chair runs well and he showed me a couple of other ways to get into seating areas. It was a great experience.
The guys that delivered the bed and lift were very professional and made sure that I understood all that they were doing. I think that you are lucky to have people like them. …
The bed was for my mom who was being released from a rehab facility to her assisted living apartment. I was unable to be there to make room for it. Aaron worked with the aids at the facility to clear a space to place for the bed until I could get there to rearrange the room. I really appreciate his extra effort!
Just want to give a wonderful review for your employee THOMAS who came to set up our mothers hospital bed, what a fine gentleman and employee he is. He called to setup his time and was so enthusiastic what a wonderful asset to your company
Oscar was excellent! Very nice person and he did a great job installing our new bed. Quick and professional. Thank you 🙏 …
Jamal was very professional calling in advance of his arrival and greeting me when he arrived. He carefully brought the equipment in and not only answered any questions, he also recommended additional that could help us further. I would recommend him as well as Orbit in the future.
Tom called prior to arriving and was friendly and very nice to deal with. He quickly assembled the hospital bed for my husband and showed me how to operate it. Great guy, great service!
What a great guy! Thanks for sharing with us everything that was being set up. We appreciate all of the care that was given.
Sebastian did an awesome job. He made sure I was all set and running smoothly with my oxygen needs before he left. He is also very friendly. Two thumbs up 👍👍 …
Bernardo was very polite, professional, and knowledgable. He was on time and assembled the equipment fast.
Thomas was very prompt and professional in assembling our bed …. He did a great job!!! It was fun working with him
Jahlen was respectful and helpful. He did his job efficiently and made the transition for my mom’s return home a much smoother one. He’s a very good employee to represent your company.
Jalen was very courteous and respectful of us and our home. He went straight to work on assembling the bed and going over how the bed works. Thank you Jalen for a job well done!
Oscar the representative of midline was very caring and and helpful with his knowledge of the equipment and the services that you provide . He gave a clear demonstration of what the equipment that you provide would offer us as a …
Thomas delivered my Dad’s power chair today! He was very knowledgeable, kind and patient. There were three of us with all sorts of questions and he answered every one of them. Thank you Thomas!
Orbit will not replace a faulty wheelchair. The unit has not worked properly since I purchased it. I am disabled with a leg amputation. This specific wheelchair moves up/Dow as well as forward/backwards. A much needed feature for me. The …
Oscar was very thorough with his explanation for my client to use her scooter. He explained everything to her and answered all of her questions. He had a great attitude and was very helpful.
Outstanding customer support. The team was polite, patient when explaining the operation of the chair and ensured we were fully satisfied with the service call. Well Done and Thank You!
Prompt service. Friendly delivery drivers. Brought it inside, Showed me details of the new wheelchair and asked if I had any questions. Left a brochure for me since I wanted to look over electric wheelchairs also for the future. Would recommend this company.
They were bringing me out a wheelchair the following day that I left the hospital. They were here & called me in advance to let me know their timing. I received a brand new wheelchair & pads for comfort. Great service. I would highly recommend!
Bernardo was great! He set up the bed and explained how to correctly use the bed and wheelchair. He was friendly and knowledgeable of the equipment. We will definitely use Orbit if we need any medical equipment in the future.
Excellent! Excellent!
From the phone staff taking a message to delivery time.
So happy to have found Orbit Medical. …
The gentleman were on time. Total plus. They were very careful when taking equipment apart to not damage floor .absolutely appreciated. They even moved everything into the garage for me ,absolutely awesome. .they were very kind and respectful. Thanks guys for a great job!
Bernardo has made equipment deliveries/set-up to my clients house in 3 different occasions and has been kind, caring and attentive. Bernardo has a great personality and is an all around great guy! I would give him 10 stars if I could! Thank you Bernardo! 😊 …
Jacob was great with our delivery of medical equipment. He was polite and efficient and explained everything to me. He was friendly and chatted with my young kids. 🙂 He even worked with my schedule on a very busy day. Thank you! …
Both Andy and Tom were great. There were issues regarding missing parts, but they both worked well by communicating with each other to get the job done right! I would request either one of them if you’re expecting a delivery from Orbit. They were great at trouble shooting.
Thomas delivered my mother’s hospital bed, and hoyer lift today. He called to let me know that he would be arriving in 30 minutes. He put everything together, and explained to us how everything worked. He was very nice, and personable. He …
We got a bed and wheelchair from orbit when my dad came out of inpatient rehab in December. By mid June we put him in hospice and equipment needed to be changed out the hospice bed arrived and was assembled the gentlemen from hospice was …
Bernardo from Orbit medical delivered a hospital bed and a wheelchair yesterday. Bernardo was very courteous and very pleasant with his service. He set up everything and made sure all is working well. He also showed me how to operate …
I am so thankful that Tom was the technician that came out!
He was so patient with all of my questions. He, even, gave me the time to give the trapeze a trial run. Like all other technicians, their time is limited, but …
We had a hospital bed delivery and my tech was Oscar. He was on time (early) and professional. He was very knowledgeable and personable, so much so that we realized we had a few common interests. My Mom was just released from the hospital …
We rented a hospital bed from Orbit. We had a wonderful experience with them! The communication regarding the delivery process was great! Andy and Tom delivered and installed the bed. They were so friendly and kind, and took the time to …
Orbit has been great. My mom needed a hospital bed when she got released from a nursing rehab facility. They had the delivery scheduled within 2 days. She relapsed and had to go back in and we realized that the bed she needed/wanted was …