VTX1 provides internet access to enable Internet, television, and telephone applications for homes and small businesses in South Texas and custom services for larger enterprises.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
881 E Hidalgo Ave, Raymondville, TX 78580
(Translated by Google) hello i live in edinburg by montecristo…
amediasion de alamo rd. and 2812
Could you tell me if there is any service of interest THANKS …
(Translated by Google) Very good company, I am happy with your internet service
(Original) …
Excellent over all!!!!
Service was always a pain. In and out. Very unreliable.
Moved out of service area over 6months ago and have yet to receive a refund. They say they mailed it to me but I never received refund. …
Slow speeds
Excellent service
Hate it!
Have great service
Service is friends and fast
Not getting the speed we paid for.
Very helpful
Too expensive and make you have a house phone line.
Good service
They provide internet services in rural areas of the Valley.
Spotty coverage at best with slow speeds
The only internet service provider available in my area. 🤷🏽♂️ …
Installers did an awesome job And Internet is working awesome
Quick service
Really good service! B
Great place will certainly return courteous staff
Excellent work.
Great internet speed, customer service always there to help
This internet sucks it is honestly the worst overpriced and enen if you have the highest plan it is still slow might have to report to the government.
Good service!
Excellent customer service,
bad experience with this company. not getting the speeds that was paid for and vtx1 will deliberately speed throttle your service.
Good
Very very helpful.
Very helpful and saving $$$$
Just terrible service!! I wish Time Warner service would pass through my house were stuck with this company and they have terrible customer service!
Overall service isn’t too bad. Some tech issues but seemed to be mostly resolved
I have called many times they say theyll call me later they never do.for some reason they just get my information and that’s about it I’m not even going to bother with this company no more.
Great Service at a reasonable price!
TECHD WERE VERY PROFESSIKNAL AND KNOWLEDGABLE.
Excellent service 👏 …
Very efficient and professional
I have been a customer for about 2 years and I have no complains well maybe one When I have technical issue I usually call VTX tech support and sometimes a technician has no idea what he is doing so I hang up and call back next day and …
I have had very little down time
Always the best service.
Really good service where I live customer service is great!!
VTX1 has really fallen on hard times. Would not recommend their internet service. Spectrum is better.
have been with vtx for a pretty long time and have nothing but great comments to share with anyone who would be interested in opening an account with u. Also the tech support personnel are awesome.
Never have any issues with company, when I need to speak to someone I get live personal. 👍 …
Absolutely the worst internet provider and the only one available to where I live, Don’t get me wrong it runs fine when it’s actually working, 50% of the time I’m struggling to even get connected, and Iv had this service for years now, when will things change?
I have the cheapest plan wich is 2mb down and 1 up but cor some reason my upload is at 80kbps wich is super low i cant do anything wuth it!!!
NOTHING TO SHARE & PRESSED FOR 1* JUST TO VOICE OUT… ANYBODY THOUGHT OF CONTACTING BBB? GLAD I LOOK @ REVIEWS BEFORE ACCEPTING ANY SERVICES…
I love VTX1 and I have no issues and the 2 issues I have had they have been addressed immediately!!! Love VTX1…
Great service i am proud to be a member
This company is horrible they said they were going to fix the problem on Wednesday and I call this morning(Friday) and now they are saying they can’t come to my house and fix the issue until Tuesday. I don’t recommend this company at all …
Very pleased with service. If I call tech support, they usually talk me through the process needed to correct the problem. I have Internet, phone, and tv services.
I have heard about vtx1 from one of my family member and they said you guys got a very good internet service I would love to try it but the raymondsvill tower is 3 more further from the coverage range and the one from Edinburg did not work …
Good service. Fair price
My family was they’re a week ago. My mom is an elderly lady of 85 years old and my son is a 4 year old. My wife took them as My mother was they’re for paperwork she needed to sign. My mother needed to use the restroom as well as my son. Th …
Doesn’t work monthly pay is joke and so is there internet service don’t get. They will steal ur money
By far the worst internet company my family could have picked. Not once in the 10 years I’ve been living in this house have I ever actually been satisfied by the so-called internet they sell.
Awesome company….the service is fantastic
Overpriced. Slow. Horrible Customer Service. Beware. Use the national guys at least they shoot straight. Horrible customer service and actual service you pay for is slow. If you plan on running a business or even using your internet for fun, don’t bother. The worst ever.
Just no walk away motorola flip pgine from the 90s has faster internet speeds a fn igloo with the eskimos probably get better internet than this… Vtx is a joke company that prefers money over updating its internet speeds
Very satisfied with service. Excellent personnel working there! Awesome team!!!!
I’m okay with VTX1 overall. However, there are times when we lose connection on the internet or phone. These moments are infrequent.
after reading all the negative reviews, I am wondering if this is a good company for my family, we live in a rural area and would hate to have a 1 year contract with your company and then to find out I do not have good service. Wish …
Great service and awesome price
Thank you
As usual great staff nice and friendly
Love VTX1 it’s way better than Time Warner. The only problem I have are the remotes. We’ve gone through 4 of them. The buttons just start sticking. I pay 226 every month the least they could do is have better remotes. That is the only thing wrong. Other than that I love it.
This company has the worst internet service. There are constant drops in speed, and frequent loss of signal. It is the swiss cheese of internet. Sometimes you get service, and half the time you just get a whole lot of nothing. And this can …
Great service friendly staff
Have been a customer here in Raymondville for a little over a year now I believe or close to a year, Internet service was great at first but I can honestly say in the last 6 months not so much, Internet drops multiple times I have problems …
This is by far the worst internet service provider out there. Customer service is a joke to them, no call backs and there service calls are a week after you call them. I would give them a neg rating if i could. Company does not even …
Horrible internet and phone service with nonexistent customer care. They will fail to provide you with the service you’re charged for, keep you on hold for hours and do absolutely nothing to fix their network.
It took 7 hours to watch an OnDemand movie that should have taken 2 hour and 23 minutes!
Each time the movie buffered, it listed the kbps as 130 to 400. I PAID FOR …
the Wi-Fi never works it’s always slow and every time we upgrade the Wi-Fi it gets slower they always tell me its a router problem and then I bought a $200 dollar router they suggested and then they said it was the router again VTX is a joke and the only reason we are still with them is because spectrum doesn’t come to my area.
Not getting the mbps I am paying for and if I call its never their fault they say it’s my equipment or they want to send a tech put to say the exact same thing that it’s the equipment issue
The speed was great at the beginning however, that is no longer the case. I’ve contacted technical support several times in order to work with them and find a viable solution to the constant speed drops. I bought a new and expensive router …
Installation price kinda steep for $135 but the staff was very nice. And the monthly see is $45 for 100mb/s. Not bad. Place is clean. Hours are decent.
Terrible, terrible internet service. They go out and say that my speeds are what’s impacting my experience, but with 4mpbs I should be able to stream a video without a problem. Lag and drops every couple of minutes. Have troubleshooed 5 …
So far I have had a bad experience with this company. We are trying to get our service connected and I have called 3 times and have gotten no help. Each time they say we will call you back and then they don’t. The only reason we are still …
Been a customer for about 4-5 years now. It’s always been slow. Upgraded several times to they’re “fastest” speeds, but it always really slow. Bought an expensive router, and it is still very slow. Very bad internet. Wish it made a …
We have been with vtx for 7years now!!! 95 dollars for 10mbps !! They need to do better ! I never get those 10 Mbps ! I have to call for support a least 2 times a month for high ping 400+ Issues ! …
Worst company that I have had dealings with. Service is extremely poor, they take forever to address a problem but expect for you to continue to pay the bill even when you are without service. They don’t even pickup after themselves. They …
This internet service is not too great. 5 stars would be seriously lying about this company. Internet drops constantly and they always seem to be working on the tower in our area. I have called customer service and they tend to be between …
Thinking your offer to help customers is a total smoke and mirrors tactic. In our generations greatest challenge, it only applies to new customers!! I could not even set up payment options because I didn’t receive an e-mail to confirm my …
ABSOLUTE WORST INTERNET AND MOST EXPENSIVE BASIC CABLE I’VE EVER HAD!!!!!!!!!!! I’ve had the technicians & the “engineers” out here and not a single one can give me the service im paying for! Not only is this the worst internet service ive …
I upgraded to 10 mbps so that I could have more speed and it turns out I do not see the internet speed any faster that what I had before and to top it off I had a new router provided by VTX1 I was told that I would be charged $10 extra …
Super bad. They had us 13 days with no internet after hurricane. Want to change immediately. Pricey for only 5mb actual is about 3mb can even watch a video on 2 devices.
I upgraded so that the speed would go up, but it’s just not doing it. I’m a gamer and I’m lagging every minute. It’s just not worth it for what I’m paying for. $75 for 15mbps! I thought it would be better but now I just want out.
Installation was quick and employee was friendly and respectful.
This is the worst internet on the market. I don’t recommend this internet to anyone. Incapable of producing enough internet speed to create HD streaming. In the middle of movies it begins to load. Very expensive for the poor quality this internet produces for the price they charge.
Great internet and phone service!
Great service! Resolved my issue with a Tech visit to my home.
Not bad for it being satellite. After a really windy day you do have to call tech support if not you’ll be stuck with slow internet, but thats just how satellite works. It works perfectly fine & has good service when the dish is calibrated
Having friendly employees makes a difference to us, the customers.
They were awesome, very fast, quiet and professional.
Very efficient installer. He was here at the designated time and did his work very productive
Vtx1 really disappointed me. Had them for 3.5 years never paid late then I got a new home in same address and they could not reinstall to my new home . My new house was literally 20 ft from the location of my old dish . When they couldn’t …
I have been with VTX for the past 2 1/2 years. I have been on their fiber lines and now because I am out in the county I am on their wireless broadband. Their customer service and tech support has always been responsive to me when there was …
They worked hard to finish the installation. They did not give up although encountering problems with water lines
When system available works fine.
However tends to drop when one is on line frequentlt.
Loosing work or brouse site.
Worse when windy or incliment weather.😩 …
Customer service was pretty quick respectful
Don’t forget, you need to have a compatible router! I bought a basic router and it was buffering often, it got annoying. I read on about the router being strong enough and changed it, so now it runs throughout the house! We have fiber optic.
Very good and fast service and very friendly and polite staff.
It used to be a great company for the Progreso area but lately its been going down alot for me and many others that I know around my same area. Everytime I call and try to explain its a citywide issue they always try and tell me its a …
EDIT: Since I got a response on this review, i must add that I have in fact called Tech Support, multiple times, for almost a week and a half straight. Just to give some insight, my 100 mbps internet is at 25 mbps… Thank you tech support …
I almost regret signing a lease at my current apartment who have a contract with this company. My original installation was postponed without any notice (Tuesday to Thursday), I finally come home from work the day they “installed” and there …
I have always found great, fast and thoughtful help when I contact VTX1. A truly great group of experienced people.
It one of great compani for valley twon good speed internet and phone servic.
Paid bill and service is still off yet not open on weekends to have someone to speak to
Only reason why I have to have this company is due to spectrum not being able to service my area. It’s been 3 days and still waiting to get service connected this is the worst experience I’ve ever. The fact that I have to wait for someone …
Great customer service appreciate all the help and knowledge.
The staff are rude and nobody knows anything, as far as the price ridiculous 100 dollars for 10mb speed and if you call for and upgrade on the equipment the absolutely ignore your needs as customers I fairly could give 0 and they need new staff that care about the company and the customer.
Always friendly staff, and fast service.
I have had vtx many yrs but I desided to change company but now that I am leaving my husband specifically ask for vtx
Brandon was so polite and courteous he knew what he was doing . Did a great job Happy with my internet
Just wondering how serious your issue has to be to get a 24 hour on call Tech sent out to your house when your internet is down, I called Technical Support on Sunday spoke with Maria, advised her my internet was down, she trouble shot with …
Y’all are amazing the most amazing customer service always
The tech was excellent and took the time to do it right
This company has great customer service . They also have a heart for their community always donating to local charities. Every experience I’ve had with them has been 5 quality.
The installation was quick all the employees I dealt with were very professional and attentive I am very happy with my choice to change to VTX1
That service guy was the most polite and kind person I’ve had at my home in a while so thank you to him.
Better than some rural providers but far from great. Pay half the price for fiber optic in the hill country with five times the speed. But VTX is the best in my RGV area
The technician did a great job, he called when he was supposed to, showed up on time and finished the installation in a timely manner, the internet is working as promised.
VTX1 service professionals were very knowledgeable & polite while replacing my outdated router.
Service RARELY goes down and is pretty stable and true to their advertised speeds, while remaining affordable in rural areas where Spectrum and the like refuse to service.
Their service is ridiculous. I have slow internet. Don’t get me started on installation fees. Up to $135 for a installation. Plus I wasn’t even informed that may be the cost of it. The person that help with application didn’t even tell us …
Very courteous and on time technician customer service are polite and understanding!
Customer service calls are very smooth, unlike other internet providers, they are able to solve issues with one call
Don’t waste your time with these people I had them for over two years and it was the worst. Elon musks’s starlink is 200 mbps for 100$ a month and it’s satellite internet just like this one! Look it up trust me!
I wish I can have a choice to give this company a big fat 0. PLEASE, PLEASE people STAY away from this Internet service provider. Here are the reasons why. They are expensive, people mainly in the customer service department do not know …
They told me to stop using so many devices or upgrade. I JUST upgraded. Freaking scam is all they are. Stay Away
I will not recommend this internet service to anyone not even an enemy deserves so poor customer service, special the office at hidalgo and el Valle area . The manager at hidalgo should never be working for customer service. The worst …
The speed is good and I have great signal. The price is good for the speed. Much better service than Spectrum always having outages. Only one outage I have had in over a year.
We have been with VTX1for 3-4 years now and their service has been great. When we’ve had problems ( which is rare) you can always talk to a “human” which is rare these days. They are very professional on the phone and quick to solve problems. Service has been very dependable and the speeds have been consistent.
Absolutely horrible!!!! Internet goes out every other day. If you have another choice use them. I was with Ranch wireless. If service went out once a year it was surprising. Since I was told VTX1 bought out Ranch and I had no choice but …
When ever came in contact with workers or employees they were very nice and professional
We are so glad that we switch really satisfied with the service even the tech. he answer all of our questions🙂 …
Every time that I have called it was a great experience. The ladies in the office are super friendly & helpful. The technicians also are great!!
Chris installed our service and was professional, courteous, and efficient. Great experience.
She did a great job!! And she managed to remove my phone bill that I had asked to be removed for years because I didn’t use it and was paying for nothing, the other person I had asked before said it was not possible so I wasted money I …
Excellent service never had an issue with anything , Great company and Great employees always resolves issues even when I cause the issue.I really appreciate you putting customers first Thank You!!!
the reason for 4 stars is that I’m the beginning it was very pricey and only got a 15 Meg download speed via broadband but have since gotten fiber and now have 200 megs and it’s working great! I get it the low reviews but with fiber it has gotten so so much better. I pay 78 for the 200 megs
Rude customer service. I call to set up my online account and they give me a temporary password which doesn’t work and ends up locking the account. Girl clearly was in a rush to hang up. I call back to ask them to unlock my account and tell …
Guys came to install our internet and it was great now we have our fast internet service. Love it. Thanks VTX for your service.
Customer service was excellent. Technician was very nice and helpful.
Highly recommend
Great service. Our internet works great. We recommend VTX1 if you need internet access in any area and especially rural areas. Wifi Router is included with the plan.
Great internet services …many companies don’t service the area where I live VTX1 is one of the few companies that services my area prices are fair and Mrs.Larissa(lady who attended me) was very helpful through out the whole process
Fonzy did an excellent job with our installation! He was professional and friendly. We are happy with our service so far.
I love ❤️ my service, when I do call for help ,They fix any problem I had and they are very helpful to help me, 🙂 😊, I thank them so very much… …
Love vtx internet i will be a member for a long time now that the prices are affordable. They really do think about there members and take care of them.There costomer are the best and technician, and there technicial costomer service are the best.thank you vtx
Need a better set rate on monthly bills always changing and getting higher and never get a heads up when contact is up from 65 to 170 dollars without a call saying your contract is up but been with vtx1 for 2 years and great service internet services are amazing I’ll give 5stars on that
Your form to send a message to Customer Support does not work. I filled out all required information and hit “Send.” The return message was that the message was not delivered because I failed the captcha authorization. I couldn’t find any …
VTX1 has had the best service of any company I’ve dealt with. They return calls nights and weekend. They make their scheduled appointments. I use for home phone and internet service. I would recommend them to anyone in their service area. Sadly they have quit providing television service.
VTX1 has been Excellent in their service. Anytime I’ve called. They were immediately on the problem and took care of it. All my needs were handled With expediency, even when we were dealing with Covid. I am looking forward to this new venture with the fiber optic with Vtx1. Thank you so much for everything.
Still somewhat unpredictable data speeds. Haven’t lost service completely yet. Tech came out to install some kind of upgraded antenna. Was told was a new type of faster reception and that my bill was going down. New antenna helped the …
Installation took place on Friday but we didn’t get service until Monday morning(today). By 2pm on the same day, we started smelling a strong scent of burnt plastic to discover the power box sparking and the cable to the wall completely …
Honestly trash Wi-Fi service. So when you pay a week late they don’t charge you the late fee like you’d expect them to. They let it accumulate until you want to disconnect the line and then come saying oh you’re behind so and so much money …
VTX1 is a great internet provider! I’m not just saying because I worked for this company but from my actual service satisfaction! I never have problems with my Fiber Internet Services – love it! They also have awesome customer service. Thank you Mari for assisting me last week! Keep up the great work!