Customer service is terrible, overpriced service, constant additional fees and charges, the only reason I keep them is, as far as I know, they are the only option.
Terrible gouging going on….291.00 for electric because air conditioning actually was needed….I really hope another company will figure out how to service my area
There customer service is horrible money money money they care nothing about the customers medical needs they will cut your service off for a senior citizen in a heartbeat
Horrible customer service. 9 out of ten reps are rude and nasty. Their due date doesn’t stay the same from month to month. If there was another option, I would choose it.
I work for a construction company that builds projects all across the US and this has been one of the most difficult power companies to coordinate new construction and service with.
It’s one crooked monopoly they tried telling me I had to pay 55 dollars to avoid a service disconnection on top of a 75 jst for being 4 days late on the payment.
Never a good experience on the phone. Bills fluctuate for unaccustomed meter readings. Very poor customer service. It is unfortunate they are the only electric company in the area.
I would give zero stars if that we’re possible. Every month I am calling them which is very difficult to do, to straighten out their mistakes and overcharging me.
Horrible customer service. On hold a total of 30 minutes and still couldn’t get the electric for my new apartment in my name. I wish there were other options in Toledo.
incredible. wait 45 minutes for a call to check on work order and then when I get it the drop call…and tell me that no I have to wait another 55 minutes…automated system…so sad there is not competition for them.
The person I spoke with was very kind and knowledgeable as well as patient explaining how the cycle works being on the budget plan. Wonderful customer service.
I’ve tried to make Payments and none of it works at all and I’ve had my electricity cutoff and still they have made zero withdrawals from my account and it just keeps growing!!
What the heck
So bad service. They couldn’t just changed the service name into my name for 3 months and I still keep contact with them. So they wanted me to pay my house previous residents bills. Really????
Business hours until 1230 pm what is that? Can’t get power back on if you don’t process payment by 330pm…this company doesn’t serve their customers they are only about the money and their policies are very unperfessional
Worst customer service ever. I am trying to transfer electric service in my name and its already been two weeks but they are not helping. Different person give different reason why the request cannot be proceeded.
Awful customer service. Charged my tenant for months without providing service. That’s right; they billed monthly even though the meter wasn’t working and they wouldn’t come out to fix it.
Typical… No description on how to make comments. I’m writing this after 20 mins on hold with CS trying to transfer service. CANNOT seem to get human and I refuse to use AI system. Best argument against monopoly systems I’ve ever seen
I do not know how I can file a complaint they have to educate some empoleey. I called them to start my service and she responded so badly if there is zero star I would give them …
Um, no. I hate it. I live in a one bedroom apartment and NEVER leave my lights on or the heaters/ac, for that matter and yet my bill was way too high for someone who is never home!!
I am not sure what goes on however you guys never have correct or the same information. One person, says this and the notes are never about what was discussed. It’s aggravating with miss information. If only there was another company. That is all.
They charge $4.50 just to pay with your bank card! It is 2017 seems like an extra charge just to Bill you more, takes patience to pay your bill using the automated system very time consuming.
Awful customer service…actually that term is not viable with this useless company. I can’t wait for the day when electric utility companies go extinct like the dinosaurs that they are.
Terrible terrible terrible customer service. If I could give them 0 stars I would. I don’t have enough time to list everything but they don’t care about their customers at all. They talk to you and treat you like you are stupid repeating the same thing over and over again.
I can’t put into words how ANNOYED I am with Toledo Edison. I DON’T EVEN HAVE AN ACCOUNT WITH THEM. I get phone calls from them twice a week for SOMEONE ELSE. It doesn’t even matter if I “press 4” to acknowledge that this is THE WRONG …
They came to my home when I was at hospital with my disabled and possibly dieing wife. They did not ask if any one could by the bill they just killed it.
Great people great service. Saw a fuse blow in the middle of the night, they were out there fixing it within the hour. I have absolutely no complaints.
Horrible, They will not do any assistance for small businesses. In these times when smalls businesses are struggling, the fact they do this is absolutely ridiculous and sad. Horrible to deal with.
Had a partial outage due to high winds, the gentleman was out within an hour and a half and had it fixed quickly on a cold windy night! He was awesome and friendly, happy with the service!
I don’t even want to give one star. I’ve lived in many, many states in this country. I’m telling you now, never have I lost power this much ever, anywhere. This company is the worst electric company I’ve ever been with.
Customer service is terrible the operator does not understand anything. It takes years to speak with someone. The people you do talk to are very unhelpful. Most don’t speak clear English
Worst customer service ever! Hold forever, poor voice menu options. We need to have some better choices in our electric providers. They do not care since they are the only game in town.
Wait time is regularly an hour and a half to two hours. Not acceptable. I’ve been waiting to start new service for a week and a half for my new apartment, the website glitches out whenever I try to do it from there, and waiting on the phone for that amount of time is a waste considering.
Overpriced service, bill is always unpredictable & gets estimated frequently. Pay by phone takes forever to complete process. Online account was locked out but customer service is terrible and won’t reset. Overall nothing good to say about this utility co. 😡 …
Horrible customer service, they don’t even want to listen to u. The whole utility service industry is just one huge monarchy. What choice do you have, don’t pay your bill and lose power, there are NO OTHER electric companies to go with. …
This company is Garbage and will enroll you into things you didn’t okay and your bill will be doubled for months after. And sadly there’s not a thing you can do about it… There customer service will give you attitude and curse at you if you try to complain.
This is the worst customer experienced I ever had…. Nobody answer the phone, they don’t care about you, they transfer you without giving any info to the other person so you have to start all over again… I just wanted to start service at my new address. The whole process took an hour and a half waiting on the phone…
Are you serious? A 5 minute phone call to set up services lasted 30 through you guys trying to up-sell. We hung up because we said told the lady on the phone we were good and need to go, and they still kept trying to sell. Garbage
Tried to switch the electric into my name since I just moved into my apartment and it was the worst experience, terrible customer service and I called 5 times just to find someone that wasn’t rude. Eventually got somebody that would …
They are forcing us to have an inspection before our electric can be turned back on because they removed the meter. So we get to go 2 weeks with no power. It’s freezing but they don’t care. …
Every time I have called the person answering the phone has had the worst possible attitude and quickly directs me to an automated system that cannot meet my needs. It is the most frustrating experience and I dread having to interact with …
They cost my father both of his arms due to their negligence in 1981. My parents sued and it cost them a lot of money. Now that my mother recently passed away, they are going back and saying that their electric meters were wrong and they …
Nothing but a rip off. Price gouging terrible company , they make up reasons to charge you more. You get lied too , I paid a extra 100 last month to count as credit toward this moths bill called in to make my payment and was told that …
Considering that many apartments are all-electric, we sure get taken advantage of. I moved here from BG, OH and, at the time, they bought their electric from and independent supplier and I never had a bill over $50 for a one bedroom. That …
Way overpriced and won’t work with consumers! One month is $185 in a two bedroom apartment and conserve energy as much as possible!?! I hate this company, and it seems there are no other options in Toledo. If there are, please leave suggestions
Usually I don’t do this but just want to warn anybody out there that wants to do any business with Toledo Edison to be very watchful of their terms and operations. These guys will literally rip you clean of all your money with their lame …
If you want rude customer phone reps and rude field service reps, this is the place. In all my years of calling up service companies either to get things turned on, turned off or switched to a different name, Toledo Edison is by far has the …
Worst customer service ever. They make sure you know that this REALLY ”isnt their problem”. They send me a notice saying I have until the eleventh to pay on my bill, but then try to turn it off the Friday before that. You know… The day I …
Worst customer service I have ever experienced. They know it doesn’t matter if you ware angry b/c there is no competition. The charge whatever they want, have confusing bills and billing cycles. I was basically meant to feel like a …
My household is one of hundreds that lost power when a tree fell over and knocked a utility pole down. A completely foreseeable occurrence that wasn’t foreseen by the power company whose job is, among other things, to foresee such …
Doesn’t answer phone and somehow I’m haven’t paid a bill in months even tho I’ve always had it on auto pay this company should be shut down and the owner locked up for life
My husband received a call today that the meter was not being read because there was a dog in the yard. Well my husband was in Florida with the dogs and I was in Toledo at my sister’s with one dog. I walked to the house, been snowing for …
Came home at 6:20pm on 9/13/19 to a total power outage. Called Toledo Edison at 6:29pm ,the young man I spoke with gave me an approximate time that power should be back on ( 8pm) recieved that automated message from them saying the …
why is Toledo Edison not Toledo Ohio electric company anymore. First Energy is taking peoples money over charging scammers. What happened to toledo edison electric company? huh tell me.
IF I COULD GIVE ZERO **STARS** I WOULD!! TOLEDO EDISON SUCKS! They are way over priced for the “services” they charge for one. For two, the representatives are 9 times out of 10 RUDE as hell. They forget if it wasn’t for their customers, …
The worst!!!!!!!! There’s def some scheming going on. Using way less kwh than last year yet our electric bill is over $240??? In an APARTMENT. Call and they just go round and round In circles saying numbers. We used to lay $80-100 a month …
I called about half of my power being out in my home. They gave a 4 hour window but arrived in about a half hour and fixed the problem
Also answered a question I had about another possible electrical problem. Great service. Very personable
They provide electricity, what’d you expect? Their customer service is okay, but their billing processes are not the most user friendly. A few comments state that they are overpriced, but a solution to that is to go somewhere else for your electricity, install solar, or live without modern amenities/use less energy.
Have delt with Toledo Edison for years to fix outdoor lighting that is supplied and serviced by them. They have not fixed the light and when you call you get transferred around several times having to re verify information each and every time. Terrible company, good thing for them they are the only game in town.
After being in customer service for over 50 years and being new to the area I am appauled at how rude and unprofessional theses people are. Kristy Robb should be fired. She treated an innocent senior citizen so bad he cried. …
Just a HORRIBLE company !!! Way over charging their rates, Nothing but a RIP-OFF !!!!! And the customer service is a absolute JOKE !!! They won’t even answer their phones, and had to be on hold for 35 mins….. I can now see why every one wants to go SOLAR !!!
Damaged line fried our Central Air, furnace and stereo. We filled a claim and it was denied. We were told to take it up with our home owners insurance. Of course. We can’t even switch companies because this is the only electric company.
HORRIBLE! For years we have had auto withdrawal and in Dec. we received a shut off notice! They never called or sent a letter until we were two months late. I have to say I hadn’t checked our bank to make sure payment had been made . …
The customer service is terrible. You call for help and they act like you’re bothering them. I called to ask for a 2 day extension on my bill and was treated like garbage, the representative made it seem like I was personally asking her to …
Toledo Edison should be ashamed of their customer service. The guy (Mark?) in the construction office was rude, condescending and talked over me repeatedly. …
Moved into a new rental house, paying my electric bill in advance. 2 weeks later a truck from Toledo Edison drives out and shuts off the power to my house. I had to call and pay for a re-hook-up fee for the power I already paid for. No …
These people are a bunch of incompetent idiots. My sister lives with me and electric was I’m her name… Had a falling out & she moved out and stuck me with a $450 bill. I had to pay that in full in order to get electricity in my name. I …
I gave them 1 star because of the other two people I spoke with were helpful but the First Lady I spoke with was very very rude and I don’t take that well so I chewed her ass out excuse my tongue please I just had a simple question and …
Ive had AEP before and in comparison the price is a little higher but I will say they have always been good about getting service restored as fast as they can whenever their is an outage. Ive never been out of power more than a few hours …
Id give zero stars if I could. I moved away 3 years ago, and asked them to close my account TWICE. TWICE THEY’VE REACTIVATED MY ACCOUNT WITHOUT TELLING ME AND CHARGE ME FOR A PLACE I DON’T LIVE. Then don’t notify me I “owe” anything, and …
I was very impressed with Toledo Edison’s responsiveness. I had a tree leaning on a power line, which was affecting the power flow in my house. I called to report the issue, and TE arrived and took care of the issue that morning. I’ve never had a more uncomplicated, prompt response from a utility company. Thanks, Toledo Edison!
I live in a two bedroom apartment, due to a back injury I do not use the two bedrooms. I live alone, my thermostat is at 68, I use my stove, maybe, twice a week. Why is my electricity bill almost $400?
Awful Monopoly of a company, phone service and online bill pay is a nightmare. Would be nice to get some rebates for my smart thermostat and HE appliances like other companies offer. Just read an article about a Vermont power company …
Would give 0 stars if I could. Terrible, terrible company. Worthless customer service. Had problems not only at my old location, but now this one as well. Can’t get away from the monopoly though. I have all my information saved in the …
First time calling them since setting up my electricity in my apartment almost two years ago. Have to say they have incredibly awful customer service representatives so far. …
This company is the biggest rip off I’ve ever seen I own a two bedroom condo that I vacationing once a year and they send me a bill for $53 for one week and I don’t even use the electricity there I’m always out doing things. I live in …
I’m new to Toledo And I found out my meter wasn’t working and instead of them apologizing for the situation they said I should have told them that it wasn’t working. They told me it was my responsibility to tell them. They then decided to …
Not only is it very difficult to get through the new phone system I sat on hold for almost 2 hours to have Cameron after a few seconds tell me he can’t hear me anymore, I kept saying hello and finally says oh I can hear you now and I said …
If anybody gets a bill for $500 dollars don’t call the utility commissioners cuz if you start an investigation on your Toledo Edison bill they will sell your cell number to a bunch of f****** and you’ll get a bunch of calls all day from …
Been sitting in freezing conditions for 2 hours with no power, no answers from Edison, and no updates on power. I’d be fine with it happening in the summer but with winter conditions it’s rather alarming not getting answers.
They seem to have developed a neat habit of not contacting before shutting down the power, I understand if one is a little behind but some warning prior to cutting the power would be nice. They’ve also left my family without power after a …
Hour long wait. Ridiculous answering ai. And just flat out horrible customer service in general. Service alone would convince you to try solar before dealing with them.
Technicians cut power to replace meter with no warning. Work computer and phone shut off in the middle of working. Tech’s at my house and workers on the phone were all rude. Their power didn’t go out in the middle of working so why should they care?
I called to setup service for my new home and was eventually told I would need to speak to a second rep to confirm and get my account number. It was made to seem like a normal, mandatory, part of the process. …
This month my electric usage was 40$ and the Toledo Edison charge was 70$? A total of 118$? You piece of. We have gas for heating, drying, cooking and hot water. No way should the bill be so much.
If I could give zero stars I would. The past three months Edison has made estimated guesses to my KWH used. My bill on average is 30-60 dollars a month. This month my bill is 289 dollars. I called to find out what had changed since I am …
Very poor service for the customer service. Yelling at customer when she could not find the address I gave. Still argue with customer to prove that she is right. What a terrible service I got for the first time. Hope they can improve their customer service or whatever that make the service better.
Please help me understand how my bill was over double from last year at this time. Could it be price gauging???? Does Toledo Edison not understand that we are in the middle of a world wide pandemic. Believe me if I had any other way to run …
Got a message on Sunday that they would be cutting my service off from 8am-4pm because they’re fixing something!!! How does any rational electric company turn off power for 8 straight hours!!! I have a lot of food in my house and on the day …
I called them around 10 AM to try to get electricity back in my house. Today is the coldest day of the year and they were able to get me going in less than three hours. They honestly did an amazing job and I am extremely proud of their …
I came home to my wife trying to set up service at our new house before we move in, I sat on the couch politely listening to the conversation she was having with the Toledo Edison representative. I thought my sales job was bad, they offered …
I had a light in front of my house near the street that was not working and had been marked as a danger but nothing else had happened. It took a number of phone calls, several months and two trucks with people who stood around and talked …
Worse company!! We have been calling everyday to get a new meter set for 30 days. Have called numerous people in charge and not one person has contacted us and meter still has not been placed. This is affecting our business and they still …
We had an electrical issue from their exterior line. It took them 3 days to come out and replace the line. Due to their delay, the electrical surges destroyed my furnace, ac and various appliances. They state they are not responsible for the damages. That’s B.S.
When your struggling with bill they like to publicly humiliate you and put notices on your door. Like yeah im already struggling and now the whole neighborhood knows. Shame on you. I know my damm bill is too. It wasnt everyones bussiness to kno. Please consider what this effect has on some people.
The technician responded to my outage by pulling up to my apartment, seeing that other units had power, and pulling away. I was then called from an “unknown number” so I am unable to contact back. The gentleman on the phone claimed the …
Power outage. Reported it yesterday. No one has even come to check on the exploded transformer in front of our house. Online update says they will be out tomorrow at 1. Meanwhile, my children are getting cold and are miserable with no …
Called to transfer service into my name – went through the automated system and told it I wanted to transfer service into my name. On hold for 23 minutes after spending about 5 minutes telling the automated system what I was calling for. …
Every other review is totally spot on. They charged me $370 for 1 month of service for a tiny 2 bedroom condo. Seriously? I never once touched my thermostat and they tried telling me that there was a huge spike in electricity last year. I …
I called to transfer service into my name, Cant get a real person to talk to me, I have reported over 7 power outages at places that dont exist trying to talk to a person. The phone tree locks you into an area where you have to restart the …
I contacted them vecause the connection to the house was loose. First off I called was on hold asked if I wanted a call back for an available rep. When I recieved the call back i was on hold for an additional 5 minutes?! Solo I got called …
We moved in to a house in April on 2021. The street lights were out ,coming into our neighborhood, and on our street which there is only one light.ive called since Oct 28 2021 and they keep giving me the run around why there not fixed. …
APPARENTLY they returned my payment from last month, didn’t tell me. then shut my electric off today saying i need to pay $190, then when i called a representative they said $290. my card and everything was still charged from the last month though, terrible.
1 star because 0 isn’t an option. Worst customer service, phone system, and web page I’ve ever experienced. I would NEVER recommend using them. They need to just pack up and call it quits because they are a trash energy provider. …
Terrible service have had a wire hanging in our backyard since July 30th called that day, called in August, called in September and called today in October. Today they were our repairing the neighbors directly behind us and still did not …
I asked to cancel that stupid energy harbor bs because they charge you not just for Toledo Edison but also for energy harbor and they added them together and my bill was 160 and I live in a small apartment and work all the time so I don’t …
This company has found a magnificent loophole in squeezing all the money it can out of you. At the start of the service date, they request an initial deposit and will only refund it to you if you keep up 12 monthly on-time payments in a …
0 Stars!!!! Customer service is horrible! I’ve never experienced worse customer service ever! They only care about their money, not their customers. If there was another electric company around to compete with, I’m sure things would …
The services, such as the tree service, was amazing! Professional, friendly and went above and beyond! Several storms the last few years and power outages. The Edison crew was out here in record time dealing with the issues and restoring …
Over Here having a few with the neighbors. Complaining about my power bill wondering how all them afford it since I’m gone for work on the road 90% of the time only thing on at my house is a small plug in heater in the boiler room to keep …
*BUYER BEWARE*
Do you enjoy being spoken down to like a child, or flat out yelled at by customer service representatives? At Toledo Edison, they pride themselves on the worst …
About 30 homes were affected around 1:30 am this morning our repairman said. We are in an area where all our lines are buried so it’s a process of elimination at the utility boxes. The boxes are deep in back yards where brush, weeds and …
They aren’t that bad people. We had a tree fall on our car in this past storm. It was pulling on a power line and preventing us from cleaning up. Called…got someone to talk in first 5 mins of waiting and they sent someone out by 4 that …
High high recommend using someone else, when I gave them my address they said it was just not popping up for them. Even though I’ve been getting mail at this exact address for weeks. Then once they did find me and “set me up” I continued to …
I prepay my bill I actually have a credit balance over $100 that I over paid thru time last bill amount due $0 yet Friday I get home disconnection notice on door and they are closed all weekend so no help or clarification from them now Monday I won’t have electricity and I’m going to have to pay Xtra fees? Is this a scam?
Overcharging. There is no way my bill should be $300.00 in a two bedroom apartment. I’ve lived in 8 different states and never received a monthly bill this high. Moving out of Ohio.
If you pay your bill, you’ll have no issues with this utility company. I have not had any problems with Toledo Edison across mulitple properties, spanning 20 years. Durong that time, I can count on one hand the number of times I lost power …
like all the other reviews on here, customer service is horrible. i live in a low income housing apartment, and i just moved here a month or two ago. i was told by them i could receive budget billing (help with my electric bill) after my …
Wish I could give a zero, worest company in the world…point blank, five hrs holding time after bill was paid to be told I have to wait untill tomorrow to get my power back, wish there was another power company to go to,.no wonder u lost …
Waited on hold 20 minutes, automated service said it would be 5 minutes. As soon as someone answered they hung up and it played an automated message saying this information will be added to your account????
I went on a mission trip this week and while I was out of state I got a text saying there was a scheduled power outage. Fine whatever. I come back to my apartment to find my power still isn’t on 2 days later… all my food spoiled in hours.
I was unemployed for a short time and missed a payment. Well I received a notice and was able to make that payment that was due the 21st and received my confirmation number on the 18th. They took the payment out the 22nd. …
Worst bloated company I’ve ever dealt with. Couldn’t log into my account for 2 weeks because of software issues on their end. Service was disconnected and absolutely zero help was given to restore it in a timely manner. 1230 was the …
Guy came to my house and tried to make me pay neighbors bill which I did if it wasn’t for my husband paying attention they would have just takin off with my weeks pay for my neighbors bill had to call cops to get monet back if ur on pipp …
This company is terrible.. was told before I get service i had to pay a past due bill of 119.30 paid in full got service two months later the 119.30.was transfered from that old account to the new account… then I was told all types of …
Toledo Edison took three days to respond to a tree that knocked down power lines. When they did, they replaced the power lines crossing the street so low, that the first commercial truck that drove down the street ripped all the power …
Unreasonably priced. Can’t get enough money from their customers. Source line sits on a tree branch in my back yard. Looks very dangerous. Called the company and emailed several times with no action taken. I gave up. Hope no one gets hurt.
The power went off at 7:15 they said it would be on by 930 I have $900 worth of meat in my freezer and i have a 5 month old grand baby who has frozen breast milk when i asked him what i could do or what to do they told me i needed to figure …
For as much as I pay for an electric bill, when I lose power I should be awaiting dispatch for 5 hours when everyone around me has power. So I have to go a whole weekend without power. Guess my plans get canceled because of some lazy …
One department to another, and another department to another. Same old service. Can’t get a simple tech out to start service. Yes the city inspected our system and we passed. But between hang ups/ we don’t know. This company functions about as good as the ussr.
My headache of the “supplier war” was finally laid to rest this morning, thanks to Toledo Edison customer service. I was being LIED to by Clean Choice Energy (I’m all for saving our planet) and when I did a 3-way phone call with Toledo and …
Same thing. Was on autopay and due to a software glitch was removed. Paid my bill on a Friday before noon, but was on hold forever so they said they couldn’t restore service. They don’t restore service on the weekend, field team “forgot” my …
Why have an option to use a Venmo account if you’re not gonna take the money out? I filled everything out correctly, even have the emails proving it was gonna be taken out and now I have a past due balance! Worst company ever. If I use my …
They overdraft my account for same payment, instead of issuing credit back to my checkings or debit card or a refund check. They sent a Toledo Edison master card debit. If I used to pay my bill it would cost $4.75 to use their card they …
Waited on hold got hung up on after 15 min. Had to call back waiter another 15 min for a rude customer service lady that was arguing with me, telling me I used my card that’s why my payment got declined when it’s enrolled into auto payment, …
I was petrified when I found out the utility company at my new home. I can honestly say they have been outstanding! My rates are affordable and I am no longer petrified! I love all the online features..
Worst experience during construction. I contacted them about temporary and permanent power months before service was needed. Work orders somehow got cancelled. I had to call back multiple times to get the issue corrected. The building dept …
Is it possible to speak to a human????????
Crooks
Retards
Complete trash service
Was great
eat my shorts
Terrible service they rude
Hire new people.
I have no power no one answers the phone
High rates, poor customer service
Awful people, awful service, over priced.
Worst customer service ever.
They have a bunch of line workers
Overpriced, very unpleasant people to deal with, and overpriced
Great job Edison Proud of you!
WORTHLESS COMPANY. SCAM SCAM SCAM SCAM SCAMMERS.
These people suck I was on hold for 4 hours
Always on top of getting the power back on!
The worst company ever in history.
Almost nonexistant customer service.
Very rude employees need more training
Rude employees. Poor service. High prices!
Great met a lot of linemen for Toledo Edison
Horrible company that jacks up costs for no actual reason.
Overpriced and never wants to take care of their customers
Pure evil
This has to be the worse company ever. Huge rip off.
Even with a pass due bill… can’t get a hold of anyone.
Tried calling. No local number. Automated system is a joke.
I called before they closed and remained on hold until they closed then they said they were closed. Shady.
Terrible customer support
RAPISTS! Where else in the world do you get such terrible service at such an expensive price?
Horrible, This is probably the worst company I’ve ever tried working with.
Monopoly…so why should they care. I am tired of going round and round with the recordings.
User-friendly billing. Friendly, helpful customer service.
if there was an option for 0 stars i would rate it that, read the other reviews everyone is spot on.
Bill is outraged
I hate them almost as much as i hate buckeye cable.
If you actually want to talk to a human good luck won’t happen.
Zero stars. They should be ashamed of themselves just based on the automated service.
Wow!!! These folks have chosen to be special needs mentally!
Absolutely terrible customer service. If I could leave zero stars I would.
Terrible customer service and prices. If I could give a no star I would.
Overpriced piece of garbage company. Nothing like robbing your customers.
I just would not recommend by any means necessary.
AWFUL. Wish I could give 0 stars. Every time you call you’re on hold for an hour and a half.
Great, friendly, helpful..when I stopped them in the neighborhood to ask questions about my service..
Terrible customer service/ turned off my power for 24 hours without warning or explanation!
Horrible customer service! Horrible company! If i could rate a lesser review i would!
There’s a reason this company is 1 star. They overcharge you and they don’t care because what are you going to do about it.
Lied and told my sister that they would be out same day since she called before noon and never showed.
Horrible!!! Want my family to go 5 hours without power when it’s only 10 degrees out so that they can work on their equipment
Always great to work with. They have always taken care of issues very promptly.
Terrible customer service and even worse service!!!
Stay away
Very Very bad service. Since they are the only ones in this area they get away with treating customers like crap.
Absolutely horrible service.There are charges on my bill for MISCELLANEOUS…what is that!?!?!? Worst company
They s
Can’t get a single person who is polite and actually helpful on the line after 50 minutes of holding
Awful way overpriced service. I might be better off getting a pedal operated generator.
This is my first review ever, I wish I could give Toledo Edison -5 Stars. Overpriced and Immature
Im paying over 300 hundred dollars for 2 bedroom apartment i hate this company
The automated system is AWFUL!!!! OMG I want to punch myself every time I call!!
I’d give a negative star if I could, their outages have cost me money and their rates are outrageous
Customer service is rude. Can’t talk to real person on weekends and they’re over priced
Reporting a public street outtage required giving my account number and personal information? The outtage was down the street!
Customer service is terrible, overpriced service, constant additional fees and charges, the only reason I keep them is, as far as I know, they are the only option.
Terrible gouging going on….291.00 for electric because air conditioning actually was needed….I really hope another company will figure out how to service my area
My meter is next to the driveway. However, the reader walked all over my property and around the house. It made me think he was casing the place.
Worst service ever let’s start a petition for these money hungry theives
I have never had a problem with them all my bills have been correct
They don’t know how to run a company and preventative maintenance is not an option for them apparently.
Over priced, terrible service,good luck getting somebody to help you out over the phone.
I hate them. The sad part is they’re the only company that has service to Toledo so I have no choice but to choose them !
phone service is horrible. sit on hold for 20 minutes to talk to someone for 30 seconds to get transfered again and again.
Worst customer service ever
There customer service is horrible money money money they care nothing about the customers medical needs they will cut your service off for a senior citizen in a heartbeat
They acted like they couldn’t help
Power is out in the entire village, said they would fix it by 8:30 PM; after not fixing it updates it to 10:30
Horrible customer service. 9 out of ten reps are rude and nasty. Their due date doesn’t stay the same from month to month. If there was another option, I would choose it.
There are no words to describe.
If it’s supposedly open 24 hours why can’t I speak to someone 24 hrs a day?
They mark up the price for everything!! I’m paying more for an 450sq ft apartment than I did for a 3 bed room flat in Columbus!!!
Poor customer service, Over priced, and you lose power because they choose not to fix or maintain their lines
Terrible customer service. They will do everything in their power “not” to work with you on finding a solution to any problem.
Since the meters got fixed it’s a huge difference in what I pay now then what I did then which was rather high.
I work for a construction company that builds projects all across the US and this has been one of the most difficult power companies to coordinate new construction and service with.
I have told them to shut off the service in my name a week ago and still yet i have someone else using electric in my name.
It’s one crooked monopoly they tried telling me I had to pay 55 dollars to avoid a service disconnection on top of a 75 jst for being 4 days late on the payment.
I’d like to know why we are being billed by two different companies for electric? And who authorized it?
Time to file lawsuits! My wife and I worked afternoons and were never home our bill managed to be over $250.00 a month for no reason!
Never a good experience on the phone. Bills fluctuate for unaccustomed meter readings. Very poor customer service. It is unfortunate they are the only electric company in the area.
Horrible! How do they get away with cutting down trees and leaving them in your yard? Then we are responsible for paying someone to clean them up?
They charge a convenience charge to pay with a card.
$3 charge to use your own money each month.
I would give zero stars if that we’re possible. Every month I am calling them which is very difficult to do, to straighten out their mistakes and overcharging me.
They’re really good at making mistakes and leaving you to deal with the consequences! But don’t worry becaue they know you can’t go anywhere else!
Horrible customer service. On hold a total of 30 minutes and still couldn’t get the electric for my new apartment in my name. I wish there were other options in Toledo.
Awful service and high bills. Worst experience in my life is having to deal with this company
incredible. wait 45 minutes for a call to check on work order and then when I get it the drop call…and tell me that no I have to wait another 55 minutes…automated system…so sad there is not competition for them.
The person I spoke with was very kind and knowledgeable as well as patient explaining how the cycle works being on the budget plan. Wonderful customer service.
Got transferred multiple times to the wrong department for a bill to be transferred to my name and still wasn’t able to get help
Honestly, I would pay a little more to a different provider to not have to deal with them. Customer service is actually garbage.
I’ve tried to make Payments and none of it works at all and I’ve had my electricity cutoff and still they have made zero withdrawals from my account and it just keeps growing!!
Honestly my lights were brighter with my last energy company. Maybe they should switch to a better version of electricity.
What the heck
So bad service. They couldn’t just changed the service name into my name for 3 months and I still keep contact with them. So they wanted me to pay my house previous residents bills. Really????
Business hours until 1230 pm what is that? Can’t get power back on if you don’t process payment by 330pm…this company doesn’t serve their customers they are only about the money and their policies are very unperfessional
Worst customer service ever. I am trying to transfer electric service in my name and its already been two weeks but they are not helping. Different person give different reason why the request cannot be proceeded.
Awful customer service. Charged my tenant for months without providing service. That’s right; they billed monthly even though the meter wasn’t working and they wouldn’t come out to fix it.
Typical… No description on how to make comments. I’m writing this after 20 mins on hold with CS trying to transfer service. CANNOT seem to get human and I refuse to use AI system. Best argument against monopoly systems I’ve ever seen
Most useless and complicated people I had ver deal with, they can’t get anything right.
I do not know how I can file a complaint they have to educate some empoleey. I called them to start my service and she responded so badly if there is zero star I would give them …
Um, no. I hate it. I live in a one bedroom apartment and NEVER leave my lights on or the heaters/ac, for that matter and yet my bill was way too high for someone who is never home!!
I am not sure what goes on however you guys never have correct or the same information. One person, says this and the notes are never about what was discussed. It’s aggravating with miss information. If only there was another company. That is all.
The worst customer service on planet earth. Representatives have an attitude and managers got it worst. Can’t wait for solars to take over
They charge $4.50 just to pay with your bank card! It is 2017 seems like an extra charge just to Bill you more, takes patience to pay your bill using the automated system very time consuming.
The representatives are nice and so are the linemen and the trouble men they are awesome also and that’s why I like Toledo edison
Awful customer service…actually that term is not viable with this useless company. I can’t wait for the day when electric utility companies go extinct like the dinosaurs that they are.
Terrible terrible terrible customer service. If I could give them 0 stars I would. I don’t have enough time to list everything but they don’t care about their customers at all. They talk to you and treat you like you are stupid repeating the same thing over and over again.
I can’t put into words how ANNOYED I am with Toledo Edison. I DON’T EVEN HAVE AN ACCOUNT WITH THEM. I get phone calls from them twice a week for SOMEONE ELSE. It doesn’t even matter if I “press 4” to acknowledge that this is THE WRONG …
They came to my home when I was at hospital with my disabled and possibly dieing wife. They did not ask if any one could by the bill they just killed it.
Great people great service. Saw a fuse blow in the middle of the night, they were out there fixing it within the hour. I have absolutely no complaints.
Horrible, They will not do any assistance for small businesses. In these times when smalls businesses are struggling, the fact they do this is absolutely ridiculous and sad. Horrible to deal with.
Had a partial outage due to high winds, the gentleman was out within an hour and a half and had it fixed quickly on a cold windy night! He was awesome and friendly, happy with the service!
I don’t even want to give one star. I’ve lived in many, many states in this country. I’m telling you now, never have I lost power this much ever, anywhere. This company is the worst electric company I’ve ever been with.
Customer service is terrible the operator does not understand anything. It takes years to speak with someone. The people you do talk to are very unhelpful. Most don’t speak clear English
Worst customer service ever!
Worst customer service ever! Hold forever, poor voice menu options. We need to have some better choices in our electric providers. They do not care since they are the only game in town.
3 times power outage in one month.
Terrible service
Really! Trees on a power line……4hrs and still no power, you’ve got to be kidding me! What’s next, rolling black outs!
Price gougers of the corrupt city we live in that allows all of this .
They take so much money on distribution.
About half of my bill monthly is been taking as distribution. …
Its getting old when my three street town loses power almost every single month. Thank you for general maintenance on your property T.E..
Wait time is regularly an hour and a half to two hours. Not acceptable. I’ve been waiting to start new service for a week and a half for my new apartment, the website glitches out whenever I try to do it from there, and waiting on the phone for that amount of time is a waste considering.
Overpriced service, bill is always unpredictable & gets estimated frequently. Pay by phone takes forever to complete process. Online account was locked out but customer service is terrible and won’t reset. Overall nothing good to say about this utility co. 😡 …
Horrible customer service, they don’t even want to listen to u. The whole utility service industry is just one huge monarchy. What choice do you have, don’t pay your bill and lose power, there are NO OTHER electric companies to go with. …
This company is Garbage and will enroll you into things you didn’t okay and your bill will be doubled for months after. And sadly there’s not a thing you can do about it… There customer service will give you attitude and curse at you if you try to complain.
This is the worst customer experienced I ever had…. Nobody answer the phone, they don’t care about you, they transfer you without giving any info to the other person so you have to start all over again… I just wanted to start service at my new address. The whole process took an hour and a half waiting on the phone…
Are you serious? A 5 minute phone call to set up services lasted 30 through you guys trying to up-sell. We hung up because we said told the lady on the phone we were good and need to go, and they still kept trying to sell. Garbage
Tried to switch the electric into my name since I just moved into my apartment and it was the worst experience, terrible customer service and I called 5 times just to find someone that wasn’t rude. Eventually got somebody that would …
They are forcing us to have an inspection before our electric can be turned back on because they removed the meter. So we get to go 2 weeks with no power. It’s freezing but they don’t care. …
Every time I have called the person answering the phone has had the worst possible attitude and quickly directs me to an automated system that cannot meet my needs. It is the most frustrating experience and I dread having to interact with …
They cost my father both of his arms due to their negligence in 1981. My parents sued and it cost them a lot of money. Now that my mother recently passed away, they are going back and saying that their electric meters were wrong and they …
Nothing but a rip off. Price gouging terrible company , they make up reasons to charge you more. You get lied too , I paid a extra 100 last month to count as credit toward this moths bill called in to make my payment and was told that …
Considering that many apartments are all-electric, we sure get taken advantage of. I moved here from BG, OH and, at the time, they bought their electric from and independent supplier and I never had a bill over $50 for a one bedroom. That …
Way overpriced and won’t work with consumers! One month is $185 in a two bedroom apartment and conserve energy as much as possible!?! I hate this company, and it seems there are no other options in Toledo. If there are, please leave suggestions
Usually I don’t do this but just want to warn anybody out there that wants to do any business with Toledo Edison to be very watchful of their terms and operations. These guys will literally rip you clean of all your money with their lame …
If you want rude customer phone reps and rude field service reps, this is the place. In all my years of calling up service companies either to get things turned on, turned off or switched to a different name, Toledo Edison is by far has the …
Worst customer service ever. They make sure you know that this REALLY ”isnt their problem”. They send me a notice saying I have until the eleventh to pay on my bill, but then try to turn it off the Friday before that. You know… The day I …
Worst customer service I have ever experienced. They know it doesn’t matter if you ware angry b/c there is no competition. The charge whatever they want, have confusing bills and billing cycles. I was basically meant to feel like a …
My household is one of hundreds that lost power when a tree fell over and knocked a utility pole down. A completely foreseeable occurrence that wasn’t foreseen by the power company whose job is, among other things, to foresee such …
Doesn’t answer phone and somehow I’m haven’t paid a bill in months even tho I’ve always had it on auto pay this company should be shut down and the owner locked up for life
My husband received a call today that the meter was not being read because there was a dog in the yard. Well my husband was in Florida with the dogs and I was in Toledo at my sister’s with one dog. I walked to the house, been snowing for …
Came home at 6:20pm on 9/13/19 to a total power outage. Called Toledo Edison at 6:29pm ,the young man I spoke with gave me an approximate time that power should be back on ( 8pm) recieved that automated message from them saying the …
why is Toledo Edison not Toledo Ohio electric company anymore. First Energy is taking peoples money over charging scammers. What happened to toledo edison electric company? huh tell me.
IF I COULD GIVE ZERO **STARS** I WOULD!! TOLEDO EDISON SUCKS! They are way over priced for the “services” they charge for one. For two, the representatives are 9 times out of 10 RUDE as hell. They forget if it wasn’t for their customers, …
I’ve only ever had great service from them. Quick to respond to our infrequent power outages, easy to get a hold of someone when I need to.
Last night’s storm took out our power. The tree was cut down and power restored within a very acceptable time frame. Great job!
The worst!!!!!!!! There’s def some scheming going on. Using way less kwh than last year yet our electric bill is over $240??? In an APARTMENT. Call and they just go round and round In circles saying numbers. We used to lay $80-100 a month …
I called about half of my power being out in my home. They gave a 4 hour window but arrived in about a half hour and fixed the problem
Also answered a question I had about another possible electrical problem. Great service. Very personable
They provide electricity, what’d you expect? Their customer service is okay, but their billing processes are not the most user friendly. A few comments state that they are overpriced, but a solution to that is to go somewhere else for your electricity, install solar, or live without modern amenities/use less energy.
Have delt with Toledo Edison for years to fix outdoor lighting that is supplied and serviced by them. They have not fixed the light and when you call you get transferred around several times having to re verify information each and every time. Terrible company, good thing for them they are the only game in town.
After being in customer service for over 50 years and being new to the area I am appauled at how rude and unprofessional theses people are. Kristy Robb should be fired. She treated an innocent senior citizen so bad he cried. …
Just a HORRIBLE company !!! Way over charging their rates, Nothing but a RIP-OFF !!!!! And the customer service is a absolute JOKE !!! They won’t even answer their phones, and had to be on hold for 35 mins….. I can now see why every one wants to go SOLAR !!!
Damaged line fried our Central Air, furnace and stereo. We filled a claim and it was denied. We were told to take it up with our home owners insurance. Of course. We can’t even switch companies because this is the only electric company.
HORRIBLE! For years we have had auto withdrawal and in Dec. we received a shut off notice! They never called or sent a letter until we were two months late. I have to say I hadn’t checked our bank to make sure payment had been made . …
The customer service is terrible. You call for help and they act like you’re bothering them. I called to ask for a 2 day extension on my bill and was treated like garbage, the representative made it seem like I was personally asking her to …
Toledo Edison should be ashamed of their customer service. The guy (Mark?) in the construction office was rude, condescending and talked over me repeatedly. …
Slow bad service, don’t usually help with issues i have in my electric
Moved into a new rental house, paying my electric bill in advance. 2 weeks later a truck from Toledo Edison drives out and shuts off the power to my house. I had to call and pay for a re-hook-up fee for the power I already paid for. No …
These people are a bunch of incompetent idiots. My sister lives with me and electric was I’m her name… Had a falling out & she moved out and stuck me with a $450 bill. I had to pay that in full in order to get electricity in my name. I …
I gave them 1 star because of the other two people I spoke with were helpful but the First Lady I spoke with was very very rude and I don’t take that well so I chewed her ass out excuse my tongue please I just had a simple question and …
Ive had AEP before and in comparison the price is a little higher but I will say they have always been good about getting service restored as fast as they can whenever their is an outage. Ive never been out of power more than a few hours …
Id give zero stars if I could. I moved away 3 years ago, and asked them to close my account TWICE. TWICE THEY’VE REACTIVATED MY ACCOUNT WITHOUT TELLING ME AND CHARGE ME FOR A PLACE I DON’T LIVE. Then don’t notify me I “owe” anything, and …
I was very impressed with Toledo Edison’s responsiveness. I had a tree leaning on a power line, which was affecting the power flow in my house. I called to report the issue, and TE arrived and took care of the issue that morning. I’ve never had a more uncomplicated, prompt response from a utility company. Thanks, Toledo Edison!
I live in a two bedroom apartment, due to a back injury I do not use the two bedrooms. I live alone, my thermostat is at 68, I use my stove, maybe, twice a week. Why is my electricity bill almost $400?
Awful Monopoly of a company, phone service and online bill pay is a nightmare. Would be nice to get some rebates for my smart thermostat and HE appliances like other companies offer. Just read an article about a Vermont power company …
Would give 0 stars if I could. Terrible, terrible company. Worthless customer service. Had problems not only at my old location, but now this one as well. Can’t get away from the monopoly though. I have all my information saved in the …
First time calling them since setting up my electricity in my apartment almost two years ago. Have to say they have incredibly awful customer service representatives so far. …
Disconnected my automatic monthly payment and never told me but threatened to cut my power because I haven’t been paying my bill.
This company is the biggest rip off I’ve ever seen I own a two bedroom condo that I vacationing once a year and they send me a bill for $53 for one week and I don’t even use the electricity there I’m always out doing things. I live in …
I’m new to Toledo And I found out my meter wasn’t working and instead of them apologizing for the situation they said I should have told them that it wasn’t working. They told me it was my responsibility to tell them. They then decided to …
Not only is it very difficult to get through the new phone system I sat on hold for almost 2 hours to have Cameron after a few seconds tell me he can’t hear me anymore, I kept saying hello and finally says oh I can hear you now and I said …
Thank you to those that are out in this storm repairing power outages.
If anybody gets a bill for $500 dollars don’t call the utility commissioners cuz if you start an investigation on your Toledo Edison bill they will sell your cell number to a bunch of f****** and you’ll get a bunch of calls all day from …
Been sitting in freezing conditions for 2 hours with no power, no answers from Edison, and no updates on power. I’d be fine with it happening in the summer but with winter conditions it’s rather alarming not getting answers.
They seem to have developed a neat habit of not contacting before shutting down the power, I understand if one is a little behind but some warning prior to cutting the power would be nice. They’ve also left my family without power after a …
Hour long wait. Ridiculous answering ai. And just flat out horrible customer service in general. Service alone would convince you to try solar before dealing with them.
Technicians cut power to replace meter with no warning. Work computer and phone shut off in the middle of working. Tech’s at my house and workers on the phone were all rude. Their power didn’t go out in the middle of working so why should they care?
I called to setup service for my new home and was eventually told I would need to speak to a second rep to confirm and get my account number. It was made to seem like a normal, mandatory, part of the process. …
This month my electric usage was 40$ and the Toledo Edison charge was 70$? A total of 118$? You piece of. We have gas for heating, drying, cooking and hot water. No way should the bill be so much.
If I could give zero stars I would. The past three months Edison has made estimated guesses to my KWH used. My bill on average is 30-60 dollars a month. This month my bill is 289 dollars. I called to find out what had changed since I am …
Very poor service for the customer service. Yelling at customer when she could not find the address I gave. Still argue with customer to prove that she is right. What a terrible service I got for the first time. Hope they can improve their customer service or whatever that make the service better.
This is the worst customer service experience I’ve ever had it’s really not fair that we have to deal with this type of terrible service
4.75 SERVICE FEE TO PROCESS ONLINE!..IM NOT EVEN USING A LIVE OPERATOR🤬 …
Please help me understand how my bill was over double from last year at this time. Could it be price gauging???? Does Toledo Edison not understand that we are in the middle of a world wide pandemic. Believe me if I had any other way to run …
Got a message on Sunday that they would be cutting my service off from 8am-4pm because they’re fixing something!!! How does any rational electric company turn off power for 8 straight hours!!! I have a lot of food in my house and on the day …
We’ve paid our bill 3 times this month and they still shut us off. Now they won’t reconnect us for 2 days! This company is shady and greedy! Crooks!
I called them around 10 AM to try to get electricity back in my house. Today is the coldest day of the year and they were able to get me going in less than three hours. They honestly did an amazing job and I am extremely proud of their …
I came home to my wife trying to set up service at our new house before we move in, I sat on the couch politely listening to the conversation she was having with the Toledo Edison representative. I thought my sales job was bad, they offered …
I had a light in front of my house near the street that was not working and had been marked as a danger but nothing else had happened. It took a number of phone calls, several months and two trucks with people who stood around and talked …
Worse company!! We have been calling everyday to get a new meter set for 30 days. Have called numerous people in charge and not one person has contacted us and meter still has not been placed. This is affecting our business and they still …
You are shutting off power without notice now?
I am about to lose a lot of food. You paying for that?
We had an electrical issue from their exterior line. It took them 3 days to come out and replace the line. Due to their delay, the electrical surges destroyed my furnace, ac and various appliances. They state they are not responsible for the damages. That’s B.S.
When your struggling with bill they like to publicly humiliate you and put notices on your door. Like yeah im already struggling and now the whole neighborhood knows. Shame on you. I know my damm bill is too. It wasnt everyones bussiness to kno. Please consider what this effect has on some people.
The technician responded to my outage by pulling up to my apartment, seeing that other units had power, and pulling away. I was then called from an “unknown number” so I am unable to contact back. The gentleman on the phone claimed the …
Power outage. Reported it yesterday. No one has even come to check on the exploded transformer in front of our house. Online update says they will be out tomorrow at 1. Meanwhile, my children are getting cold and are miserable with no …
Called to transfer service into my name – went through the automated system and told it I wanted to transfer service into my name. On hold for 23 minutes after spending about 5 minutes telling the automated system what I was calling for. …
Every other review is totally spot on. They charged me $370 for 1 month of service for a tiny 2 bedroom condo. Seriously? I never once touched my thermostat and they tried telling me that there was a huge spike in electricity last year. I …
I called to transfer service into my name, Cant get a real person to talk to me, I have reported over 7 power outages at places that dont exist trying to talk to a person. The phone tree locks you into an area where you have to restart the …
I contacted them vecause the connection to the house was loose. First off I called was on hold asked if I wanted a call back for an available rep. When I recieved the call back i was on hold for an additional 5 minutes?! Solo I got called …
We moved in to a house in April on 2021. The street lights were out ,coming into our neighborhood, and on our street which there is only one light.ive called since Oct 28 2021 and they keep giving me the run around why there not fixed. …
Very helpful/kind people. Process was easy/quick and didn’t have to wait that long.
APPARENTLY they returned my payment from last month, didn’t tell me. then shut my electric off today saying i need to pay $190, then when i called a representative they said $290. my card and everything was still charged from the last month though, terrible.
1 star because 0 isn’t an option. Worst customer service, phone system, and web page I’ve ever experienced. I would NEVER recommend using them. They need to just pack up and call it quits because they are a trash energy provider. …
Terrible service have had a wire hanging in our backyard since July 30th called that day, called in August, called in September and called today in October. Today they were our repairing the neighbors directly behind us and still did not …
I asked to cancel that stupid energy harbor bs because they charge you not just for Toledo Edison but also for energy harbor and they added them together and my bill was 160 and I live in a small apartment and work all the time so I don’t …
This company has found a magnificent loophole in squeezing all the money it can out of you. At the start of the service date, they request an initial deposit and will only refund it to you if you keep up 12 monthly on-time payments in a …
0 Stars!!!! Customer service is horrible! I’ve never experienced worse customer service ever! They only care about their money, not their customers. If there was another electric company around to compete with, I’m sure things would …
The services, such as the tree service, was amazing! Professional, friendly and went above and beyond! Several storms the last few years and power outages. The Edison crew was out here in record time dealing with the issues and restoring …
Over Here having a few with the neighbors. Complaining about my power bill wondering how all them afford it since I’m gone for work on the road 90% of the time only thing on at my house is a small plug in heater in the boiler room to keep …
*BUYER BEWARE*
Do you enjoy being spoken down to like a child, or flat out yelled at by customer service representatives? At Toledo Edison, they pride themselves on the worst …
About 30 homes were affected around 1:30 am this morning our repairman said. We are in an area where all our lines are buried so it’s a process of elimination at the utility boxes. The boxes are deep in back yards where brush, weeds and …
They aren’t that bad people. We had a tree fall on our car in this past storm. It was pulling on a power line and preventing us from cleaning up. Called…got someone to talk in first 5 mins of waiting and they sent someone out by 4 that …
High high recommend using someone else, when I gave them my address they said it was just not popping up for them. Even though I’ve been getting mail at this exact address for weeks. Then once they did find me and “set me up” I continued to …
Trying to get temporary service is impossible.
This is a nightmare. Every person has a different answer. I’d gladly go back to aep if I could.
I prepay my bill I actually have a credit balance over $100 that I over paid thru time last bill amount due $0 yet Friday I get home disconnection notice on door and they are closed all weekend so no help or clarification from them now Monday I won’t have electricity and I’m going to have to pay Xtra fees? Is this a scam?
Overcharging. There is no way my bill should be $300.00 in a two bedroom apartment. I’ve lived in 8 different states and never received a monthly bill this high. Moving out of Ohio.
If you pay your bill, you’ll have no issues with this utility company. I have not had any problems with Toledo Edison across mulitple properties, spanning 20 years. Durong that time, I can count on one hand the number of times I lost power …
like all the other reviews on here, customer service is horrible. i live in a low income housing apartment, and i just moved here a month or two ago. i was told by them i could receive budget billing (help with my electric bill) after my …
Wish I could give a zero, worest company in the world…point blank, five hrs holding time after bill was paid to be told I have to wait untill tomorrow to get my power back, wish there was another power company to go to,.no wonder u lost …
Terrible. Phone service is non existent and hard to work through. It asked me if I wanted a wake up call???? …
Waited on hold 20 minutes, automated service said it would be 5 minutes. As soon as someone answered they hung up and it played an automated message saying this information will be added to your account????
I went on a mission trip this week and while I was out of state I got a text saying there was a scheduled power outage. Fine whatever. I come back to my apartment to find my power still isn’t on 2 days later… all my food spoiled in hours.
I was unemployed for a short time and missed a payment. Well I received a notice and was able to make that payment that was due the 21st and received my confirmation number on the 18th. They took the payment out the 22nd. …
Worst bloated company I’ve ever dealt with. Couldn’t log into my account for 2 weeks because of software issues on their end. Service was disconnected and absolutely zero help was given to restore it in a timely manner. 1230 was the …
It’s crazy to think anyone would give them a star, unfortunately we can’t pay a review without giving them at least one
Guy came to my house and tried to make me pay neighbors bill which I did if it wasn’t for my husband paying attention they would have just takin off with my weeks pay for my neighbors bill had to call cops to get monet back if ur on pipp …
Predatory company by nature of privatizing a necessity we all need to live. Should be acquired cooperatively then nationalized. …
This company is terrible.. was told before I get service i had to pay a past due bill of 119.30 paid in full got service two months later the 119.30.was transfered from that old account to the new account… then I was told all types of …
Toledo Edison took three days to respond to a tree that knocked down power lines. When they did, they replaced the power lines crossing the street so low, that the first commercial truck that drove down the street ripped all the power …
Unreasonably priced. Can’t get enough money from their customers. Source line sits on a tree branch in my back yard. Looks very dangerous. Called the company and emailed several times with no action taken. I gave up. Hope no one gets hurt.
The power went off at 7:15 they said it would be on by 930 I have $900 worth of meat in my freezer and i have a 5 month old grand baby who has frozen breast milk when i asked him what i could do or what to do they told me i needed to figure …
For as much as I pay for an electric bill, when I lose power I should be awaiting dispatch for 5 hours when everyone around me has power. So I have to go a whole weekend without power. Guess my plans get canceled because of some lazy …
One department to another, and another department to another. Same old service. Can’t get a simple tech out to start service. Yes the city inspected our system and we passed. But between hang ups/ we don’t know. This company functions about as good as the ussr.
My headache of the “supplier war” was finally laid to rest this morning, thanks to Toledo Edison customer service. I was being LIED to by Clean Choice Energy (I’m all for saving our planet) and when I did a 3-way phone call with Toledo and …
Same thing. Was on autopay and due to a software glitch was removed. Paid my bill on a Friday before noon, but was on hold forever so they said they couldn’t restore service. They don’t restore service on the weekend, field team “forgot” my …
Why have an option to use a Venmo account if you’re not gonna take the money out? I filled everything out correctly, even have the emails proving it was gonna be taken out and now I have a past due balance! Worst company ever. If I use my …
They overdraft my account for same payment, instead of issuing credit back to my checkings or debit card or a refund check. They sent a Toledo Edison master card debit. If I used to pay my bill it would cost $4.75 to use their card they …
Waited on hold got hung up on after 15 min. Had to call back waiter another 15 min for a rude customer service lady that was arguing with me, telling me I used my card that’s why my payment got declined when it’s enrolled into auto payment, …
I was petrified when I found out the utility company at my new home. I can honestly say they have been outstanding! My rates are affordable and I am no longer petrified! I love all the online features..
Worst experience during construction. I contacted them about temporary and permanent power months before service was needed. Work orders somehow got cancelled. I had to call back multiple times to get the issue corrected. The building dept …