I was a member of the credit union that was taken over by ValleyStar. I have had a lot of trouble with the transition. The takeover was not smooth. But they are getting better. It is so hard to get through on the phone lines but they will …
It’s almost impossible to get anyone to answer the phone. I have been trying to make a loan payment over the phone for several days now, but I can not get anyone to answer the phone to take my payment. Customers should not need to wait on hold for hours to make a loan payment.
I wish I could give no stars to this place . They have charged me 1000$ extra each year for 3 years for not having auto insurance even though I have premium coverage and have submitted all the proof with valley star credit union name on the …
Sitting in the lobby with 4 other people waiting to be seen. Two others were here before me and its been 30 minutes already. 5 people came back from lunch and neither of them said ” oh, I’ll be right with you.” This is very unprofessional , nobody cares , and no one is acknowledging us at all. Very tempted to close my account.
I have not experienced any problems with the staff. Sometimes the lines are long, but not any different than any other bank that I’ve been to. I’m satisfied with Valley Star.
This ain’t KFC, you may have to wait a little longer than 5 minutes for service but it was WELL worth the wait! This is where I will always have my money. The staff is very friendly and I love the new changes! Can’t wait for the new branches closer to my home!
I sit for over 25 every time I call. This morning I was #1 in the que, thinking yes finally. A young lady answers the phone directly after calling I explain why I’m calling and she says “ ooh, let me get is other off the line” and I sit on …
Never know if my paycheck direct deposit will be posted or not, it never posts at the same time or day of the week. I have had to call several times to get my deposit pushed through. Also for some reason, not know to me, my online …
Was trying to get an Auto loan and even with a co-signer they said I needed to boost my credit score and to apply for a credit card, but when I went to apply for one. They couldn’t give me one because I have no credit
The contact center doesn’t give a good or have an option to speak to a representative. Been trying for 2 days to contact them on the phone about an online issue and still haven’t talked to anyone.
Terrible, TERRIBLE Service!! Starting with collections and there systems used. Specially the new and rude, not helpful lady named April. All the good reps that have worked there for soOo many years (over 15 yrs) are gone in the last 3 …
Valley Star just sent a court summons to my mom to collect money for a car that was turned back in to them and auctioned off last year. My mom died a little over a year ago. Her death certificate was presented to them. I can’t believe how …
ZERO STARS!! Just NO. These people are absolutely the most rude, unprofessional, and disrespectful people I have ever met. They will screw you over in a heartbeat and not blink an eye. They care about no one. I hate leaving bad reviews but …
So my sister had an issue lasting quite some time with Valleystar however after speaking with an amazing representative we were able to get it resolved and Valleystar helped in the most effective and efficient way possible and provided a much needed relief and excellent customer service and experience! Thank you
Since Valley Star has grown, the personal service has decreased. Our equity line was just canceled without our knowledge. Also a form was to have been mailed to us but never was. I am looking for another local bank now!
My dad recently passed away and Jennifer Oakley helped me with everything I needed. She took a lot of time with me to answer my questions. She made a difficult situation easier for me. I highly recommend Jennifer. She is so sweet!
Recently opened an account here and it is not very user friendly. I ran into an emergency over the weekend and, of course, no representative was available to assist me with accessing my account. My new ATM card would not work at the Valley …
We have been trying to pay on a loan for the two months since the merger, but can’t do anything in online banking. We can’t do transfers, add accounts, the money we were able to put in was put into a savings account that we never opened and …
Valley Star Credit Union is an okay place if you need a mediocre bank account, but if you don’t have good credit or you’re on a fixed income I’d say keep it moving because their underwriting dept. is heartless.
You will never be able to speak to any person that works at this bank on the phone. I have tried for two days, left three messages which they say they will call you back immediately if you do, and been on hold over 20 minutes four times …
When you can finally get a person, they’re helpful.
But this is my third or fourth time being on hold with them for 45 minutes or more and I’ve had enough.
This merger is a mess and is going to ruin my credit score. I have been trying to pay on a loan for two months, but can’t get through on the phone and online banking is worthless. The money I was able to transfer in was somehow put into a …
There new mobile app which they say is more convenient as well as the mobile deposit. Well they fail to inform their customers that if u use the mobile deposit (which they claim to be so convenient them coming to the branch) that it takes …
Short version: Staff channels the negative energy of the community into their management, operating procedures, and customer service resulting in abysmal banking experiences …
Do not consider this credit union. I have never called for help and not had at least a 20 minute hold time. My longest was over an hour before I gave up. They do not have the capacity for their number of clients. Months of promises for …
I bought a minivan from a dealership who used this bank to finance it. I paid it off early in April of this year. By the end of August, we were informed by the credit bureaus that our account was still reporting a substantial balance and in …
I closed my account in March and was supposedly sent a cashier’s check for my remaining balance. Two months later and I have not received the check. Each time I have called about this, customer service seems incompetent. They are unable to do anything for six months until they can reissue another cashier’s check. Avoid this bank.
I do not recommend this bank to anyone that wants to be treated as a human being, or even treated as if they want your buisness. They seem to be in a buisness to go out of buisness. …
ValleyStar credit union started out as Piedmont and it was good ,changed to ValleyStar and it has been going down hill fast. I resided in Halifax County and had my accounts set up for my household bills, Last week I find from the streets , …
I’d like the world to know Jordan and Kim always provide excellent customer service at the ValleyStar on DuPont Rd! I had an issue yesterday and Jordan couldn’t get the department I needed to answer but she went above and beyond and made …
Been a customer for a few years now. Have several accounts with them. Made a large deposit and instead of verifying the funds and making them available, they hold your money for 7 days. Per their bank policy. When these funds are available …
I have been a member of Valley Star Credit Union for many years. I am disheartened to learn that this credit union has been debiting my account monthly for not having e-statements set up. I did not receive a notice about this new policy and …
Thank you to ValleyStar and Keesha W! From the beginning, she took time to answer all my questions and talk me through the whole process until closing. The people represent the company, and Keesha is a rockstar!
I love love love Valley star!! I rave about them and tell all my friends and family about them!!! The Martinsville Branch especially!!! Shout out to Keesha!!! Seriously though they are the best bank out there!!
Just opened up my own account after having a joint with my husband for so long fast easy and Rebeka made me feel she really cared about my questions and concerns.. great bank great service
Discontinued my accounts with ValleyStar today. I always encounter some kind of error using mobile banking and trying to get someone on the phone is nearly impossible. I’ve spent the past three hours trying to speak to someone. I just …
ValleyStar Credit Union in Martinsville VA gets all my investment business. Ask for Keesha when making an investment loan!! The communication is amazing and the service is fantastic! I live in Danville but go out of my way to use them!! They aren’t just my bank, they are my partner in business!!
You can’t even get these people on the phone. There’s no call back option, they just ask you to call them back at a later time or use the mobile app. Ever since Entrust merged with them, service has been abysmal. …
Been with Entrust since 2001, when they sold out to Valley star we were promised that we would still receive the same customer service – NOT EVEN CLOSE. It is absolutely IMPOSSIBLE to talke to someone and if you finally do, they are not …
Have just recently become a client with Valley Star with an auto loan. Not happy to this point. The website is very limited and it does not allow you to make a payment from another bank to my loan. I have tried for the last 3 days to …
absolutely amazing place, the steaks were cooked perfectly and I loved their molten chocolate lava cake. Was not to pricey even though the clerks insisted I make payments on things like insurance and mortgages. The food was good but I’m not sure if I wanna pay those kinda bills for my food. Over all 10/10 though
Service I received was excellent. I was waited quickly and rep (Susan) was friendly, courteous, and so helpful. I’ve been a customer for over 20 years and this was best experience ever.All questions answered and lots of information to help me make my decision.
Rick Love at the Martinsville ValleyStar location is a top notch performer for the bank. I’ve worked with Rick several times over the years for predicted and some of those unpredictable needs life throws at you. Rick goes out of his way to find a way to help you and treats you like family… not just another number in the banking world.
Customer service is rude!!! Worst company I ever been with!!!! Do not bank with them only if you go directly to the branch where they are nice to you. But if you have to call in to make a payment, they will snap at you with a attitude and …
I have been a member of Entrust credit union for more than 20 years since it changed to Valley Star the customer service is the worst I have ever experienced. I am unable to get a connect for account mismanagement causing me to experience …
Valley Star seems unable to fulfill even the most basic of banking services. No one answers the phone – understandable at the height of the pandemic, but not so much now. Cards often don’t work for no apparent reason. The worst banking experience I’ve ever had.
The worst. Had an auto loan, always made payments with a check attached to their payment coupon. TWICE they didn’t apply my payment; said the timing of the payment was too soon…what is the coupon for? First time it happened I called …
I wish I could leave less than one star.
I’ve had this bank account my entire life even after relocating to another state. It’s virtually impossible to get anyone on the phone no matter the time of …
Very nice to work with very professional
I was a member of the credit union that was taken over by ValleyStar. I have had a lot of trouble with the transition. The takeover was not smooth. But they are getting better. It is so hard to get through on the phone lines but they will …
It’s almost impossible to get anyone to answer the phone. I have been trying to make a loan payment over the phone for several days now, but I can not get anyone to answer the phone to take my payment. Customers should not need to wait on hold for hours to make a loan payment.
Ashley Martin the patience you showed while dealing with me was very professional Thanks you
This is Pretty Cool
Has changed alot since they switched over.
Jennifer Oakley was very helpful and good !!!!
MDCU has changed in the last year or so.
Member since 2008
HORRIBLE customer service. Wish I could leave them zero stars!
So many issues with this CU. Moving soon to another bank.
They helped me a lot. Great staff especially Anita Jones
The new app is terrible. I still can’t use it. I have to Google Valley Star
Always excellent service and very very very friendly staff. Wish I could rate a 100 stars
Still better than banks…not the same as previous years…but they have worked out some of the bugs since the transition.
They have become too big for personal service–closing my account and moving to American National
Excellent service! Great help from Susan case!
I wish I could give no stars to this place . They have charged me 1000$ extra each year for 3 years for not having auto insurance even though I have premium coverage and have submitted all the proof with valley star credit union name on the …
Par excellent customer service. I’ve only been with the Union for six months, but it’s been six months of royal treatment!
Always quick and friendly visits.
I am sad to say that I think I will be closing my account soon. I need to do all my banking online. Sadly the online account is not user friendly.
Scummy people. Not willing to work with people in times of hardship. Typically you can trust credit unions over big banks but not these folks..
Sitting in the lobby with 4 other people waiting to be seen. Two others were here before me and its been 30 minutes already. 5 people came back from lunch and neither of them said ” oh, I’ll be right with you.” This is very unprofessional , nobody cares , and no one is acknowledging us at all. Very tempted to close my account.
I have not experienced any problems with the staff. Sometimes the lines are long, but not any different than any other bank that I’ve been to. I’m satisfied with Valley Star.
I’ve always had a good experience here! Great workers and they are super friendly.
Robin and Jennifer are a pleasure to work with. Professional and courteous. They made the process of setting up a business account easy
This ain’t KFC, you may have to wait a little longer than 5 minutes for service but it was WELL worth the wait! This is where I will always have my money. The staff is very friendly and I love the new changes! Can’t wait for the new branches closer to my home!
Pros
-Friendlier than all other banks I’ve been to
-Quick to communicate and resolve disputes/problems, if any …
I sit for over 25 every time I call. This morning I was #1 in the que, thinking yes finally. A young lady answers the phone directly after calling I explain why I’m calling and she says “ ooh, let me get is other off the line” and I sit on …
Never know if my paycheck direct deposit will be posted or not, it never posts at the same time or day of the week. I have had to call several times to get my deposit pushed through. Also for some reason, not know to me, my online …
Was trying to get an Auto loan and even with a co-signer they said I needed to boost my credit score and to apply for a credit card, but when I went to apply for one. They couldn’t give me one because I have no credit
The contact center doesn’t give a good or have an option to speak to a representative. Been trying for 2 days to contact them on the phone about an online issue and still haven’t talked to anyone.
13 hours ago
I just have to share my amazing customer service experience with Cathy Pope the …
I wouldn’t recommend this financial institution if you ever need to call them, very unprofessional.
Terrible, TERRIBLE Service!! Starting with collections and there systems used. Specially the new and rude, not helpful lady named April. All the good reps that have worked there for soOo many years (over 15 yrs) are gone in the last 3 …
Valley Star just sent a court summons to my mom to collect money for a car that was turned back in to them and auctioned off last year. My mom died a little over a year ago. Her death certificate was presented to them. I can’t believe how …
ZERO STARS!! Just NO. These people are absolutely the most rude, unprofessional, and disrespectful people I have ever met. They will screw you over in a heartbeat and not blink an eye. They care about no one. I hate leaving bad reviews but …
So my sister had an issue lasting quite some time with Valleystar however after speaking with an amazing representative we were able to get it resolved and Valleystar helped in the most effective and efficient way possible and provided a much needed relief and excellent customer service and experience! Thank you
Since Valley Star has grown, the personal service has decreased. Our equity line was just canceled without our knowledge. Also a form was to have been mailed to us but never was. I am looking for another local bank now!
My dad recently passed away and Jennifer Oakley helped me with everything I needed. She took a lot of time with me to answer my questions. She made a difficult situation easier for me. I highly recommend Jennifer. She is so sweet!
Recently opened an account here and it is not very user friendly. I ran into an emergency over the weekend and, of course, no representative was available to assist me with accessing my account. My new ATM card would not work at the Valley …
We have been trying to pay on a loan for the two months since the merger, but can’t do anything in online banking. We can’t do transfers, add accounts, the money we were able to put in was put into a savings account that we never opened and …
Valley Star Credit Union is an okay place if you need a mediocre bank account, but if you don’t have good credit or you’re on a fixed income I’d say keep it moving because their underwriting dept. is heartless.
Thank the Good Lord for Susan Case. She is an angel! She is always so helpful as the entire team is!!
You will never be able to speak to any person that works at this bank on the phone. I have tried for two days, left three messages which they say they will call you back immediately if you do, and been on hold over 20 minutes four times …
When you can finally get a person, they’re helpful.
But this is my third or fourth time being on hold with them for 45 minutes or more and I’ve had enough.
I had excellent service with Becky and she answered all my questions and serviced what I needed
This merger is a mess and is going to ruin my credit score. I have been trying to pay on a loan for two months, but can’t get through on the phone and online banking is worthless. The money I was able to transfer in was somehow put into a …
There new mobile app which they say is more convenient as well as the mobile deposit. Well they fail to inform their customers that if u use the mobile deposit (which they claim to be so convenient them coming to the branch) that it takes …
Short version: Staff channels the negative energy of the community into their management, operating procedures, and customer service resulting in abysmal banking experiences …
Almost impossible to get anyone on the phone. They are extremely slow and short staffed.
Do not consider this credit union. I have never called for help and not had at least a 20 minute hold time. My longest was over an hour before I gave up. They do not have the capacity for their number of clients. Months of promises for …
I bought a minivan from a dealership who used this bank to finance it. I paid it off early in April of this year. By the end of August, we were informed by the credit bureaus that our account was still reporting a substantial balance and in …
I closed my account in March and was supposedly sent a cashier’s check for my remaining balance. Two months later and I have not received the check. Each time I have called about this, customer service seems incompetent. They are unable to do anything for six months until they can reissue another cashier’s check. Avoid this bank.
I do not recommend this bank to anyone that wants to be treated as a human being, or even treated as if they want your buisness. They seem to be in a buisness to go out of buisness. …
ValleyStar credit union started out as Piedmont and it was good ,changed to ValleyStar and it has been going down hill fast. I resided in Halifax County and had my accounts set up for my household bills, Last week I find from the streets , …
I’d like the world to know Jordan and Kim always provide excellent customer service at the ValleyStar on DuPont Rd! I had an issue yesterday and Jordan couldn’t get the department I needed to answer but she went above and beyond and made …
Had this bank since 2012 ValleyStar has been nothing but great to me everyone is so professional and nice ❤️
Been a customer for a few years now. Have several accounts with them. Made a large deposit and instead of verifying the funds and making them available, they hold your money for 7 days. Per their bank policy. When these funds are available …
ValleyStar’s Martinville team are very people oriented and a great place to be! They help when you need it the most.
I have been a member of Valley Star Credit Union for many years. I am disheartened to learn that this credit union has been debiting my account monthly for not having e-statements set up. I did not receive a notice about this new policy and …
Thank you to ValleyStar and Keesha W! From the beginning, she took time to answer all my questions and talk me through the whole process until closing. The people represent the company, and Keesha is a rockstar!
I love love love Valley star!! I rave about them and tell all my friends and family about them!!! The Martinsville Branch especially!!! Shout out to Keesha!!! Seriously though they are the best bank out there!!
We have worked with ValleyStar on our investment properties and have received incredible service. Keesha is a rockstar! I highly recommend!
At one time it was a great bank. Not anymore. Any time we need anything it’s a huge problem.
Just opened up my own account after having a joint with my husband for so long fast easy and Rebeka made me feel she really cared about my questions and concerns.. great bank great service
Discontinued my accounts with ValleyStar today. I always encounter some kind of error using mobile banking and trying to get someone on the phone is nearly impossible. I’ve spent the past three hours trying to speak to someone. I just …
ValleyStar Credit Union in Martinsville VA gets all my investment business. Ask for Keesha when making an investment loan!! The communication is amazing and the service is fantastic! I live in Danville but go out of my way to use them!! They aren’t just my bank, they are my partner in business!!
Becky Grimmett was phenomenal with her work and a pleasure to talk with! 🙂
You can’t even get these people on the phone. There’s no call back option, they just ask you to call them back at a later time or use the mobile app. Ever since Entrust merged with them, service has been abysmal. …
Been with Entrust since 2001, when they sold out to Valley star we were promised that we would still receive the same customer service – NOT EVEN CLOSE. It is absolutely IMPOSSIBLE to talke to someone and if you finally do, they are not …
Have just recently become a client with Valley Star with an auto loan. Not happy to this point. The website is very limited and it does not allow you to make a payment from another bank to my loan. I have tried for the last 3 days to …
absolutely amazing place, the steaks were cooked perfectly and I loved their molten chocolate lava cake. Was not to pricey even though the clerks insisted I make payments on things like insurance and mortgages. The food was good but I’m not sure if I wanna pay those kinda bills for my food. Over all 10/10 though
Service I received was excellent. I was waited quickly and rep (Susan) was friendly, courteous, and so helpful. I’ve been a customer for over 20 years and this was best experience ever.All questions answered and lots of information to help me make my decision.
Rick Love at the Martinsville ValleyStar location is a top notch performer for the bank. I’ve worked with Rick several times over the years for predicted and some of those unpredictable needs life throws at you. Rick goes out of his way to find a way to help you and treats you like family… not just another number in the banking world.
Customer service is rude!!! Worst company I ever been with!!!! Do not bank with them only if you go directly to the branch where they are nice to you. But if you have to call in to make a payment, they will snap at you with a attitude and …
I have been a member of Entrust credit union for more than 20 years since it changed to Valley Star the customer service is the worst I have ever experienced. I am unable to get a connect for account mismanagement causing me to experience …
Valley Star seems unable to fulfill even the most basic of banking services. No one answers the phone – understandable at the height of the pandemic, but not so much now. Cards often don’t work for no apparent reason. The worst banking experience I’ve ever had.
The worst. Had an auto loan, always made payments with a check attached to their payment coupon. TWICE they didn’t apply my payment; said the timing of the payment was too soon…what is the coupon for? First time it happened I called …
I wish I could leave less than one star.
I’ve had this bank account my entire life even after relocating to another state. It’s virtually impossible to get anyone on the phone no matter the time of …