Right now, I have been on the phone with Bank of the West customer service for almost an hour! I am on hold again. That is what prompted me to write this review. I have all day to write it while I wait, and wait… …
I open an account online and it was a bunch of b******* what they did to me when I went to nem in person and because of a disagreement they shut my account because they didn’t like hearing the truth of the matter so I don’t recommend this Bank to anyone and they don’t ensure your money be careful.
Worst experience ever! I waited over 25 minutes to deposit cash with a teller. Bank manager & Personal banker could have helped, but their 2nd teller was on lunch! 😒 …
If could give bank of the west a negative star I would.
Bank of the west purposely make it extremely difficult to make a payment over the phone, maybe they do that to make folks default on their loan. …
Worst customer service I have ever experienced. Takes minimally 10 days for them to respond to an online banking message and when they do, they still fail to resolve the issue. Don’t even bother trying to call them as you’ll need to spend hours on the phone waiting for someone to answer.
Used them to purchase an RV from a private party- they had the best rates I could find. Got an almost instant pre approval for the purchase amount. The loan process was rough. It would have been ok if they would have laid out the timeline …
On November 27 Bank of the West was sent a 2 checks to pay off a Car and RV Loan. They picked up the check at the Post Office and I have a signed receipt for picking them up. The check for the RV was cashed and the loan paid off. The …
Bank is not a real bank. Was denied an account online after I was approved over the phone. Very disorganized and very misleading. They are also a bait and switch company. Their debit cards are also readily rejected and long hold times on deposits negate anyone (hopefully) from wanting an account from this seedy company.
Bank of the West on Bush Street was next to my place of work and a logical choice to open an account when I arrived in San Francisco to start a new job in 1996. From the very start, I had difficulty with this bank accepting checks and …
I moved here last month and I started having issues on my account. Thelma S. And Mila S. Both tellers were very helpful! In fact i get a call occasionally just to check how I am doing. I love banking with Bank of the west especially at this branch staff are very friendly and accommodating. Kudos to you Thelma and Mila!
The Bank of the West has the most horrible customer service. I am shocked by their disturbing behavior to threaten a customer. When I contacted them about an overdraft fee caused by system errors, the CSR made up a fake story saying that …
Very dishonest company, very bad customer service. At all costs, this bank should be avoided! If I could give less than one star, I would. We got an RV loan through them and three weeks later have no plates, no registration and no …
They are finding ways saying my account is new to closed it. I’m withdrawing because I do not receive the same 24/7 service I got from wells fargo. Plus the people working in this bank is mischievous, Especially in castro branch, the indian …
I am a new customer and purchased a $130k 5th wheel. They are the most unprofessional bank I have ever dealt with. They did not send any welcome paperwork and then called when first payment was late. I immediately paid the 1k per month …
Right now, I have been on the phone with Bank of the West customer service for almost an hour! I am on hold again. That is what prompted me to write this review. I have all day to write it while I wait, and wait… …
Absolutely useless.
The staff were great. Went above and beyond to make sure that I got exactly what I needed.
No compassion or concern for customers
Efficient service, qualified staff and friendly atmosphere.
A fraud attempt was made using an account at this bank. we will see if I ever hear from them.
I open an account online and it was a bunch of b******* what they did to me when I went to nem in person and because of a disagreement they shut my account because they didn’t like hearing the truth of the matter so I don’t recommend this Bank to anyone and they don’t ensure your money be careful.
I have been a client for decades and never had anything but the best experiences with this bank. The staff are fantastic in my experience.
Worst experience ever! I waited over 25 minutes to deposit cash with a teller. Bank manager & Personal banker could have helped, but their 2nd teller was on lunch! 😒 …
This bank is trash they almost are not even real. Worst bank I’ve had to deal with in my life. I do not recommend them at all.
If could give bank of the west a negative star I would.
Bank of the west purposely make it extremely difficult to make a payment over the phone, maybe they do that to make folks default on their loan. …
Worst customer service I have ever experienced. Takes minimally 10 days for them to respond to an online banking message and when they do, they still fail to resolve the issue. Don’t even bother trying to call them as you’ll need to spend hours on the phone waiting for someone to answer.
Used them to purchase an RV from a private party- they had the best rates I could find. Got an almost instant pre approval for the purchase amount. The loan process was rough. It would have been ok if they would have laid out the timeline …
On November 27 Bank of the West was sent a 2 checks to pay off a Car and RV Loan. They picked up the check at the Post Office and I have a signed receipt for picking them up. The check for the RV was cashed and the loan paid off. The …
Bank is not a real bank. Was denied an account online after I was approved over the phone. Very disorganized and very misleading. They are also a bait and switch company. Their debit cards are also readily rejected and long hold times on deposits negate anyone (hopefully) from wanting an account from this seedy company.
Fast and efficient. I went in and they took care of me right away. Very professional. Great customer service.
Bank of the West on Bush Street was next to my place of work and a logical choice to open an account when I arrived in San Francisco to start a new job in 1996. From the very start, I had difficulty with this bank accepting checks and …
I moved here last month and I started having issues on my account. Thelma S. And Mila S. Both tellers were very helpful! In fact i get a call occasionally just to check how I am doing. I love banking with Bank of the west especially at this branch staff are very friendly and accommodating. Kudos to you Thelma and Mila!
The Bank of the West has the most horrible customer service. I am shocked by their disturbing behavior to threaten a customer. When I contacted them about an overdraft fee caused by system errors, the CSR made up a fake story saying that …
Very dishonest company, very bad customer service. At all costs, this bank should be avoided! If I could give less than one star, I would. We got an RV loan through them and three weeks later have no plates, no registration and no …
They are finding ways saying my account is new to closed it. I’m withdrawing because I do not receive the same 24/7 service I got from wells fargo. Plus the people working in this bank is mischievous, Especially in castro branch, the indian …
I am a new customer and purchased a $130k 5th wheel. They are the most unprofessional bank I have ever dealt with. They did not send any welcome paperwork and then called when first payment was late. I immediately paid the 1k per month …