Established in 1973, Republic Western Insurance Company is a wholly owned subsidiary of AMERCO whose other major subsidiaries include U-Haul International, Oxford Life Insurance Company and AMERCO…
| Saturday | Closed |
| Sunday | Closed |
| Monday | 6AM to 5PM |
| Tuesday | 6AM to 5PM |
| Wednesday | 6AM to 5PM |
| Thursday | 6AM to 5PM |
| Friday | 6AM to 5PM |
2721 N Central Ave, Phoenix, AZ 85004
Great company.
Unable to reach them.
Worst insurance company
Poor customer service
False claims and they’re impossible to get in contact with.
These people terrible if they are even real ppl
If I could give zero Stars I would.
They never pick once you file a claim.
Who wants to wait on the phone and listen to music and never get any one to speak too …….. Omg
Deplorable customer service.They take months to contact you.I get a different story every time.
Failed to notify the company that our claim was paid
Incompetence from start to finish. I hope I never have to deal with this company again.
This place really sucks we were hit by one of their trucks and they denied the claim and blamed the driver of their truck.
They don’t even answer the phone. They just hope you give up and don’t file a claim
The worst company ever to recover insurance on your personal belongings.
Great food and great service I will definitely go there again and I love their happy hour prices
Great company 👍👍 jim Hardman has been great with my claim …
Excellent customer insurance experience.
This insurance is a joke and don’t rent from uhaul
this insurance is terrible I been trying to contact them for the past 2 weeks not one single call back , who ever has to deal with these people good luck you will need it.
This company is very crooked. They make up anything to get out of paying your claims. Not to mention they take months to resolve it.
not open on the weekend do better
Dont get this insurance i dont recomended they just full of scams they dont cover nothing!!!
This insurance company is absolutely useless!! They never answer the phone and are cowards who won’t face consequences.
I’m not sure why UHAUL offers this maybe just for their equipment. This is BS insurance. DO NOT PURCHASE. Save your money!!
Takes at least 3 weeks to process a claim, was kept in the dark the whole time, my representative didn’t even answer direct questions from emails
Horrible company. Report them to the BBB. I called to make a claim and was hung up on while on hold. Asked to speak with supervisor and was sent to a voicemail.
Their person hit our car. A month later, still no check to repair the damage and no emails.
Anthony Loetscher is a crook. Took almost 3 weeks to deny may claim, which was 100% legitimate. This guy is a real piece of work, rude, arrogant and extremely unprofessional.
Avoid dealing with this insurance. Very incompetent staff. They don’t answer the phones and they take forever to reply back. Bill hues is Pos
Had to wait over a month after the claim was approved to get our check and they were hard to get a hold of but they did pay and were polite and professional when we did speak.
Worst ever. Truck leaked on my belongings and they denied my claim. Dont TRUST THEM. ITS A SCAM….
Someone hit the passenger door of my car with a uhaul truck. I have been on the phone waiting for someone to pick up, it’s been 2 hours and 30 minutes on hold. Customer Service is horrible!.
There is a major Class Action Lawsuit being filed regarding Repwest Insurance Company out of Georgia within the next few days Google U-Haul Co. of Georgia or view Federal and State Court web site..
I got the same run around everyone else did. Terrible, terrible service. It was so bad I ended up paying for the damage myself even though it was 100% the Uhaul driver’s fault (my car was parked). If I could them a “0” star I would.
This is the worst place i have ever had an encounter with. They will do any but take care of there responsibilitys. I would rather go to a proctolotigst appointment then deal with this place. Negative 500 stars
Scram. Run run run. Never get u haul insurance. Rep west is a disgrace of a company. U haul is part of this disgraceful acts. They know this insurance company is a scarm but they keep working with them. Run run run run run
Horrible. Awful. Worst experience with an insurance company EVER. If i could rate them negative stars I would. STAY AWAY!!!!!!
By far the worst company in business. Everything said by others about this company is 1000% accurate. Why are they even allowed to conduct business? There’s no way they should be handling claims that affect peoples lives.
I have a claim that U-Haul has claimed liability for and Repwest never investigated the claim but denied it not knowing that the U-Haul manager was waiting for them to call.Not resolved yet but I’ll call the BBB and file a complaint ONLINE if they don’t resolve this ASAP
Not great I am now finding out when you buy this insurance it does not cover any of your belongings as I understood I was never told that it did not cover any of your belongings if they got damaged what a shame you should be covered when you purchase this but not at all
My car was hit a month ago by someone who rented a truck from there (Rear ended). The guy fled the scene. I sent them everything they asked for and they are trying to deny my claim. It is a complete scam.
The r not able even 1star rude disrespectful unprofessional not answering ur calls investigate time the need 30 days joke the need 30 days investigation uhaul truck hit my parked car in parking lot repwest insurance not taking any kind …
Hello, I am one with a similar unjust situation; the BBB could probably help. I encourage all of you to submit your complaints there! …
THE WORST INSURANCE COMPANY AROUND. Rep West is the poorest excuse for a company. A bunch of low life’s. Brandon(the poor excuse for a ‘supervisor’) makes up every excuse he can NOT to help you. Trust me when I advise anyone NOT to ever …
Beware of processing a Uhaul claim with these characters, especially insurance representative Michelle Alworth. They will not answer your questions and let the processing of the claim drag on indefinitely.
Good luck trying to reach them to file a claim. Haven’t answered email.
Tried to do it online and it goes around in a circle. To upload documents you need a claim number, and to file a claim, it starts at the beginning of the process. Very frustrating.
If I could, I would give them zero stars. They are impossible to reach, rarely respond to emails, and my car has been waiting in the shop for me to pick up for a week, while I wait for a check. This whole process has taken 3 months. …
HORRIBLE…. WE HAVE BEEN HIT BY UHAUL TRUCKS NUMEROUS TIMES AS U HAUL IS RIGHT DOWN THE BLOCK FROM US.. THEY DO NOT WANT TO PAY!!! I HAVE HAD A CLAIM BEING “WORKED” ON FOR A MONTH. THEY DONT CARE THAT THIS IS MY WORK VEHICLE WHICH I CANNOT …
This place is a joke my car was damaged almost 2 months ago now they have said they will pay the claim yet still waiting ive called several times they act like its not important even at one time put my claim on hold and didnt even bother …
After speaking with the general manager they were so helpful and got the ball rolling! Before I spoke with her I probably would have given them a 2 star or 1 star.
If I could choose 0 stars, I would!!
While renting a cargo trailer to move, it leaked and water ruined our furniture which was covered up. …
After seeing all the ratings here I can feel everyone’s pain and I’m not surprised at all with the terrible ratings. I have NO CLUE how these people are in business as they have TERRIBLE communication skills. I’ve literally emailed my claim …
Worst insurance company ever have been put on hold hung up on me several times I started to speak with a supervisor or manager never gotten a call back email done three emails that they were working on my claim and they’re sending out a …
Rep West is a very sorry excuse for an insurance company. They blatantly lie, they are not communicative, and overall they are a terrible excuse for a company. If you ever find yourself in a situation where you have to deal with them, save …
Repwest insured my storage unit in Philadelphia. When I moved to Boston, I found that much of the furniture had been damaged. Although the process took awhile, the company reimbursed me for my loss. Prior to going through RepWest I had …
IF YOU EVER NEED TO USE THIS INSURANCE COMANY..DONT!!! I was involved in an accident with a U-Haul truck this year. The accident happened in september, after almost 2 months of fighting and haggling with this insurance agent for RepWest i …
Ed Akeson is the real deal, saved Uhaul from me from suing UHaul.
This company is a joke have to wait nobody answers after 20 mins no wonder u haul uses them
No issues. I got the full amount of my claim fast. My storage had a leak and damaged my items. I filled the claim and got fast response and the agent quickly replied. 5 stars!
UHAUL damaged my vehicle and turned it over to their insurance company, Repwest Insurance. Its been a month since the damage was done and Repwest will not resolve the matter. Meanwhile, I am without the use of this vehicle that I bought 1 …
Every person I have had the displeasure of dealing with at this company has been a bold faced liar. They go to great lengths to bend reality and support whatever fabrication best suits their selfish needs. This company Repwest is a puppet …
kelly fastnacht and nicole ligambi they are the worst people ever to talk to. they are FULL OF SCAM, RATS aswell. 5 months trying to get my car to be paid off and they are ignoring call and email.. dont trust them or you will be next …
Be aware; when you trust your vehicle Is in good hands with anyone at UHAUL, from my experience it is not. REP WEST is completely unprofessional and unhelpful, their website does not have the capacity to upload certain size documents, and …
Was in accident with a uhaul truck and this is the insurance that the company uses and it is terrible. They DO NOT REPLY TO THE CLAIMS SUBMITTED. I have yet to hear back from even a customer service representative.
Terrible company that denies valid claims, even when supported by photo evidence. When we opened our Ubox, it was as if they used the same box to transport wild animals to the zoo – our belongings were barely recognizable! Both Repwest and …
I rented a uhaul trailer and the uhaul agent never tightened down the trailer to my tow hitch ball. The trailer flew off of the ball and slammed into the back of my suv. They tried to tell me its impossible for this to have even happened. …
I have been using U-Haul for years without issue. This new spot opened (25404 S Power Rd, Queen Creek, AZ 85142) up and I rented a car hauler from them two months ago without issue. …
Worst company ever to deal with and if I could give less than 1 star I would but Google will not allow me to do so. Today is January 19th 2016 and I have been dealing with these people since late November when I filed my claim. Mr. Butler …
Worst company EVER! They won’t return our calls or answer the phone
A person using a U-Haul hit my car while it was parked and its been 2 months and my car it is still sitting in the shop just waiting for the payment to start …
Absolutely the worst! Them and Uhaul. Micheal Smith is never at his desk or takes my calls and denied my claim due to Uhaul’s car list negligence
HORRIBLE SERVICE. HORRIBLE COMPANY
This insurance company is horrible. Claims adjuster Samantha Amoratis does not return emails. Has prolonged this entire process and is very rude and unprofessional. I filed a claim 04/09/20 and today 04/27/20 is when she says she cannot …
DO NOT RENT FROM U-HAUL AND PRAY YOU GOT GET HIT BY SOMEONE WHO IS! After being given the run around since AUGUST we still have not received payment for the damage done to my car. …
Do not waste your money on this insurance. Total rip off. I was advised to pick up this insurance to cover my storage units at Safe Harbor boat and RV storage. One of my units was burglarized and a golf cart was stolen. The storage facility …
Most unprofessional insurance company ever. A uhual hit my car and that was month the accident happen. It is now July and I have yet received a check in the mail to get my vehicle repaired. Representatives never answer the phone, half ass …
This company is very unprofessional the will not return calls or emails and I have call every supervisor in the company. They keep having me call other offices hanging up on me. I am done with using Uhaul for anything..
It’s been two weeks since I filled a claim and no one has returned my call. I been calling everybody for two weeks and still no answer . An 85 year old driver hit my car and I’m loosing money waiting on my claim to be processed. This is the …
I needed to report a insurance claim for my storage unit being broken into and was given this company’s number to call. I called 4 times and each time I was placed on hold ( without ever speaking to an actual person ) and eventually the …
Not fair they should get even one star. DO NOT INSURE WITH THIS COMPANY! They are SO HAPPY to take your money and not pay out appropriately. This is in regards to storage unit insurance. If you have renter’s insurance or homeowner’s …
WORST INSURANCE COMPANY EVER
Our unit was broken into and several items were taken. We have an active case with our local detective. The storage unit had surveillance footage of the …
The most useless insurance company. Do not ever buy insurance through this piece of trash company. They do not cover anything. And a company as large as uhaul should be embarrassed to have such a D class insurance company tied to their …
This insurance company is a complete scam. I will never do business with neither this insurance company nor U-Haul ever again. I rented a car trailer that they neglected to lock onto the hitch of my truck. When I went to load the car onto …
This has possible been the most messed up situation I’ve ever been in with regards to moving. We rented a U-Haul from Atlanta to Alabama. Our journey was messed up from the start, beginning with us receiving a U-Haul that wasn’t …
No star at all but I had to choose one in order to write this review about Rep West. Here goes. I rented a U Haul truck this weekend to move. Today, I received a call from Shawna and she left me a voicemail message asking me to call her …
Are U-Haul hit my car and it’s now been 4 months since they’re deciding to finally pay me. Which my car is worth $3,000 and they’re only going to pay me $1,000 because I didn’t have insurance on my parked car that I don’t need insurance …
On June 17 of this year my vehicle was parked in U haul lot I was buying boxes to get ready to move and a U-Haul truck driven by a U-Haul employee hit my car. Manager of U haul reported they would play pay for the damages that so far …
Absolutely terrible. I used a uBox from uhaul to have my belongings shipped when I moved. When I opened the box, i wanted to cry. It looked as though a tornado passed through the inside of the box. I have $6,000 worth of damaged cargo, and …
Believe me when I say I’m as harsh a judge as they come in any provided services.
It took a few weeks for me to receive their initial contact letter however.. …
Tracey Smith Claim Adjuster II is a great adjuster….NOT! Complete overall of this company is needed from top down. 5 weeks after submitting a claiming with little to no response except your claim is still being reviewed but you told me 10 business days. If your reading this review, do not rent from Uhaul.
This place is a complete ripoff. My belongings were wet while being in storage. Due to the fact I live in Ga and the company is in Arizona it took days to contact anyone after my initial call. We couldn’t make a date to meet so against what …
I AM AND HAVE FOUND REPWEST TO HAVE LESS THAN REPUTABLE TATICS TO GET YOU TO SETTLE AND TRY TO BULLY ACCESS IGNORE YOU WHEN YOU DON’T ACCEPT THERE OFFER I’VE BEEN TRYING TO GET AHOLD OF MY CLAIMS ADJUSTER FOR MONTHS ON END AND UHAUL …
My parked car was hit by a U haul truck on the 11th of June, it is now July 8th and still waiting for service for my car. The Claim Adjuster won’t even return my phone calls anymore. I had to contact the supervisor just for an update. Still …
Do not trust Uhaul company. If something happens to your car because of Uhaul employees failing to inform you on what’s best for a safe and damage free move, they will completely deny and avoid you until the claim expires or they close it. …
They will piss on you and then tell you it’s raining. I filed a U-Haul claim as instructed by multiple u haul customer service representatives. They tell me the damage was done by the tow truck company they provided and to file a claim with …
They rented a big box uhaul to a lady with disabilities that can’t even walk properly then she hit my truck another car and a house! And Now I can’t even get a call back from rep west giving me the run around. Saying they only have $15k to cover all 3 parties damage.
I’m beyond frustrated and disappointed with this company. I rented a Uhaul from Atlanta to Tampa. It rained the entire drive down. It was a leak somewhere close to the back door and some of my belongings got water damage approximately 3,500 …
Uhaul backed into my parked car and this was their insurance co that Uhaul used. They were impossible to get ahold of and dont respond.
They only pay out if the U-Box is damaged Not if stuff ships around inside and gets damaged
I recently moved across the country to using Ubox by Uhaul. I hired moving help to both load and unload the box. When the box arrived at my destination everything spilled out on the street as they opened it. Everything inside was damaged – …
Worst customer service in the insurance industry it’s a subsidiary of U-Haul it and they do not want to pay claims they do not want to investigate their lazy sloppy don’t see how they’re in business
Worst insurance company I’ve ever dealt with by far!!!! Never get my calls returned, they beat around the bush like no other. Your best bet is to take these people to court if they aren’t doing their job. Terrible ins company to deal with. If I could’ve put negative stars I would’ve!!!!!
Customer service is exactly as the photos. GARBAGE
For a company to be in service this long and not have the Sense Of Urgency is pathetic.
Initially very helpful. Then agent stopped answering phone and would not return my calls. After weeks of this I finally found a number on Google that got me to a live person! Was able to get name and email address of regional manager. This …
Not Professional. Poor quality. Not responsive. Poor value. I noticed that when the above list is checked, the negative words do not appear folks! Well, I’ve got 3 words for these guys. CLASS ACTION LAWSUIT!!!!!!! These people are …
Worth insurance company
Lack of communication my sister filled a claim with them and they don’t care anything we will take them to court and filled a complain with insurance commissioner
DO NOT….I repeat….DO NOT EVER use the storage insurance from U-Haul, RepWest Insurance. They are absolutely horrible and will NOT cover you. If I could give them less than 1 star I would. …
Rep west has screwed me twice on separate claims as a 3rd party insurance company. …
My vehicle was hit by someone driving a UHaul. They filed the claim with RepWest before I could file with my insurance. They “sent” someone out to do an estimate, said I can take my car anywhere I wanted to get it fixed as long as they …
Used Ubox for moving, and my display cabinet was destroyed. Apparently, as long as the Ubox itself wasn’t damaged, they are not giving you anything for any damage. Anything that broke is due to you not packing it well enough. Well how could …
Even though there was clear evidence of movers damaging while loading, Crapwest stated” we do not cover what was damaged in transit” effectively making this a complete waste of money. You would be better off traveling back in time and investing in ENRON
Rude, poor communication and will find every reason to know approve your claim. I wish I could give them 0 stars. Took over a month to get a call back only to be hung up on by my claims adjuster. She called once before and sat on the phone …
If i could give a zero or a negative I would. My insurance company, the Collison shop or myself have been able to get a hold of them ever. They never answer their phones or return phone calls. Just terrible!
My car got hit and I got a claim number, sent in the documents requested and didn’t hear anything back. I’ve called plenty of time the agent who email me saying he would get back to me . Never returned any emails or calls. I’ve called his …
I never do reviews but this place must have a special place reserved for them in whatever afterlife companies go to when they die. Already wrote a long review of what happened on U-hauls website but the gist is this. …
Tried contacting the claim rep direct. I used the (833) number listed on my estimate and put in the six-digit extension. It rang six times and dropped the call. I tried two more times; same thing. It’s hard to do a job when you can’t get the insurance company to respond…………30 minutes on hold is ridiculous.
Another person driving a uhaul truck attempted a right turn across two lanes causing my spouse to hit him. We submitted our claim to repwest. The other driver lied and claimed my wife was trying to pass him on the shoulder. We submitted …
My car was hit by a Uhaul. Repwest tried to muscle me around, saying I had to book a rental car on my own, and they would only pay $35/day (in Seattle!!!) for up to two days, even if the shop took longer to repair the car. When I called …