Today we had the opportunity to hear from lovely Camille Melo and she responded so professionally and efficiently to all of my questions as well as my follow up questions. We very much appreciate the thorough attention to our concerns …
I had an issue with the late bill that I was not aware and ended up inadvertently assessed a late fee. A community manager reached out to me personally and resolved the issue. Thank you.
So far, not impressed. It is very hard to get someone on the phone. Email responses are very slow, if at all. And when you do get a hold of someone with a question, they have to research the matter and it takes a long time for them to get back, again, if at all.
Horrible!!! Charged me for bills I already paid. They promised to do some work that was the HOA’s responsibility and they said “we can try” but never did. Horrible service when you call them. DO NOT get them for your HOA. You will be sorry.
Our neighbor has abandoned his house. Trees fell, damaged the fence, top of tree is dangling over onto our property. None of this is covered in HOA contract. It’s ok that just the front lawn is mowed. I’m not liking that the people who …
Never answers emails or phone calls. I’m currently racking up late fees because they won’t use the ACH info I provided them several times to actually get the money they think they’ve earned for doing nothing, to pay themselves. So, doesn’t want my money, but wants to charge me late fees?
This company should be shut down, they are a complete rip off. They take the associations money and do nothing, then turn around and charge astronomical fees when you sell and purchase a home. $175.00 to essentially give a statement to …
I very much appreciated the quick response to an inquiry that I received from the VIS group. I would like to give a shout out to Kathleen Noffsinger, who I felt was polite and professional.
Thank you so much!
Not responsive to important issues such as safety issues, but will quickly act on petty complaints. I only clicked on one star because there was not an option to leave the stars blank as they should remain to reflect their poor level of service.
I am brandon, owner of BK tree service , i took down two large firs, one maple , and a hemlock for the HOA. With alot of complications they stuck with me and gave me the chance. Thank you to everybody for being understanding and supporting …
I have never had any luck with this company whatso ever. Do your homework before having them represent your neighborhood. Everyone I spoke w is equally as frustrated too!
Nightmare to deal with vis group. They recently took over managing my HOA and they use incredible predatory practices. No matter the circumstances they respond with condescending messages and treat you like your an idiot and a criminal. …
Landscapers begin mowing and blowing at 7:30am every Saturday. They blow debris on our vehicles. The lawn is dead on the HOA side. Pet waste bins don’t get dumped and bags are not refilled. It’s now August and the entry bulletin board still has Christmas notifications. All of this for $50 per month.
We had quite the hurdle to overcome while in the middle of selling a condo. Judy was so kind, helpful & prompt with our requests. We wouldn’t be able to close on the condo sale without her. Thank you Judy!
Christina Rhoades is doing an excellent job handling often difficult homeowner requests. I’m very pleased with the efforts of our new HOA management company…
Andro Senique provided exceptional and responsive response to my billing question. He quickly provided me with my yearly dues and how to handle it by/check or mail. Thank you Andro!
Christina Rhoades is our VIS Property Manager at Citi Life Condominiums. She is always easy to reach and responsive. She is guiding our Board well and She is a real asset to our community. Thanks VIS and thank you Christina!
Had the pleasure of working with Micaiah Doughty again today. I received a bill in the mail and wanted to make sure my payments were square. Micaiah made sure all was well, and then sent a follow up email summarizing the conversation and …
9/20/2019 – Update of review after being contacted by VIS Group’s Directory of Community Management to remedy the prior lack of action to remove the late & administrative fee. I received confirmation 9/20/19 that they removed both fees …
I would like to say how impressed I am with the response time on any of the issues I have had. Not always what I wanted to hear. Thank you for your help and the timely response.
We are new to the VIS Group and were confused about the web interface for our HOA and ROA. Thanks to Dawn who took the time to call even in the evening hours to explain and ease our frustrations. Appreciate their staff!
I appreciate working with Renee Fairchild . She was very responsible and diligent concerning to understand my login credentials problem. Her professionalism, asking right questions and willingness to get a solution to my login was very helpful to me. And a very pleasant person to speak with on the phone. Thank you.
The service STINKS. You never know who’s going to contact you (via their confusing e-mail system) and tell you they’re fining you again. You can’t get a straight answer. Sometimes you can’t get any answer. And it ends up costing you a lot …
We are very glad we used VIS to help us find a house. With the help of our agent we were able to find a perfect deal for our family. The agent was handling everything with a high level of competence. We gladly recommend VIS Group, they are honest, trustworthy and client-oriented incorporation, which is difficult to find these days.
I recently posted a negative review about VIS group and for the first time ever writing reviews for Google (I’ve done quite a lot) the CEO emailed me directly and addressed each one of my issues. I do believe their is still a break down in …
Natalie was a tremendous help as I was looking for documentation from a previous property manager. She responded quickly and professionally, helping me above and beyond. I really appreciate the extra effort she put into my situation.
As a long term HOA board member I find it unfair that this property management company is rated low by the customers who interact with VIS in response to enforcement of their community bylaws. In my experience no one is ever happy on the …
I have had great experiences working with Natalie Holmes at Vis Group! She is very professional, informative and responds quickly. Recently I had a very stressful situation I was dealing with and she took the time to listen, mediate between …
In the middle of the COVID-19 pandemic, this company is driving around looking for issues for violations. We received a violation on 4/9/2020 for having a tarp on our roof that is covering damage from a large fir tree that fell. We notified …
I’m sure no one likes being fined by a management company. However, I too had a difficult time with no call back. Somehow they sent my bills to my management company instead of to me. They added fees upon fees and incredibly even added …
so far so good, VIS is new HOA management company. Company is responsive and reasonable while still operating under the rules and regulations of the HOA
*Update*
*After a phone call from VIS they have been apologetic about the inconveniences we have had with them. As I was told in our chat, there is no way to clear my …
Every time I visit the office, Erica tries her best to help me with smiles. It is a pleasant feeling to know there is a someone to help like a friend. Thanks, Erica.
The lack of communication from VIS as renters
is unacceptable. Mailbox after mailbox is broken into, when it happens, VIS will notify HOA members, but not those who rent, and in the Meridian campus, renters …
I requested information regarding the work performance of a landscape company that we were considering to hire for our community. From the initial email contact with Micaiah Doughty and Natalie Holmes to the last email contact with Judy …
Received a fine from the Park neighborhood HOA. The fine was for having a bit of moss on my roof. Talked VIS group Admin said most likely I would not get a fine when I never received my first notice in the mail. She told me to fill out …
Fined me for a bicycle on my neighbors deck, window blinds that have been there since the building was built, and for a wreath that I have had up for six years. When I tried to appeal, their customer support person said: “If you don’t …
i was sent an incorrect bill, it seemed low so I contacted them and was assured that it was all I was supposed to be paying. Come to find out they did under bill me, by over $200 and they did not send me a new bill reflecting their mistake. …
Erica is unbelievably professional and always answers my questions fast. She’s been a great asset to VIS, and her knowledge blows me away. 10/19 recommend asking for Eric’s anytime you call!
Never a bad experience with VIS as a whole, they listen when you appeal a fine. The reason for the one-star review…. Every single notice has been comical! A trash bin left in sight. Both times we received this notice, the trash bin was …
Kathleen has been so helpful throughout my architectural application process. She was prompt with her replies and informed me of every step until I got it approved in a timely manner. Thank you Kathleen!
This is an update to a prior review. This company seems to have outgrown itself. Compliance checks are unreliable, with different standards being enforced without any sort of uniformity and consistency at totally unpredictable intervals. …
I’m a disabled Vet and I wanted to access our clubhouse kitchen from the pool deck through the sliding glass doors. Instead VIS replaced the doors with fixed windows! Can you imagine having your pool house sealed off from your pool? …
My HOA has recently been assigned a new Property Management Group, VIS is our new PM. I actually stopped by there office in Lacey Wa to meet our new Team. They were very nice a receptive and informative. I recently had a complaint to file …
I got the privilege to work with Natalie on a billing challenge, and she took care of it immediately and helped me understand how to proceed forward. Her kind and caring service was appreciated and I look forward to calling her with any of my concerns in the future. Thank you Natalie!!
Blundering ill informed idiots….. But we all Have to deal with business’s like these. Put on your adult smile ….grin and bear it… vomit later. Update….. Upon sober reflection this was a completely inappropriate review. I did not …
Excellent customer service was provided from start to finish in a very timely manner . I thought that I would be waiting two months or more for a decision to be made on my request but Kathleen Noffsinger kept me informed on my request from …
I would like to thank Ms. Erica Hanline for helping me with my situation. Every time I have called the VIS group and spoke with Ms. Hanline I have received nothing but the best professional help from this young woman. I live on the East …
This year, I received a compliance letter again. When I first bought and sprayed the weed & feed, I accidentally poured a large amount of the weed & feed it on a small lawn, so the grass died in some places. And I found out why my lawn was …
I spent some time this morning going through the tabs in the owner Portal. What a difference!!!!! I can’t believe the last two management companies provided nothing like this…EVER! It’s so professional…like night and day! …
Erica helped me accomplish a frustrating situation with the best kind of personal customer service —- in person!!! I called for information and she told me to come over and she would help me!! I had tried online to find a form, to navigate …
They are the most terrible management group. Who send threatening unreasonable requirements and compliance. The timelines are ridiculous for the compliance. We are paying to be bullied from this company. They also have auto responses and …
Terrible! This is the worst HOA I’ve been involved with. I work for a home builder and we work with HOAs regularly and the way VIS is run is not acceptable. Nothing gets done, fees go up and their responsibility goes down. They never answer …
Today I had the pleasure of speaking to Erica at VIS Group.
She provided me with great customer service, listened to my concerns and actually gave me answers and help to correct the situation at hand! Erica was …
Fining people in the middle of winter for small weeds. Absolutely ridiculous. Like I can mow my yard when it is a swamp. I rent and there is nothing I can do about that. Funny living there for years then started fining me after hanging up a …
I’m currently rooming with a tenant at a property in Puyallup owned by this company, and they are literally the worst I have ever experienced. They actively seek to punish their tenants for the tiniest infractions, and will just make …
I want to thank Elyssa Lopez from Vis for always being there for me. We finally have an HOA company that is willing to come trim the trees. Elyssa, you have prevented my house from being damage in the next rain storm. I hope this helps with the nightmares too, since the tree branches were hitting windows.
Erica Hanline helped me deal with some HOA issues and did an amazing job. I do not leave many reviews. However, I feel this level of service warranted a good review! …
Wish I could give 0 stars. Quite possibly the worst HOA management I’ve ever dealt with. Have been fined by them since I’ve moved in for pre-existing violations the property had that were not disclosed to me by them as it is their legal …
I contacted to management many times about parking but the way that they solved my issue was they couldn’t do anything, It was about city. Slow response by email or phone. Next year (2023) they will increase HOA fee from $55 to $80 per …
I was pleasantly surprised how fast someone answered after pressing 1 for customer service and Delaney was so wonderful, great customer service skills, explained why I got a letter. Which once she explained, it was fine. Thank you!
Big shout out to Kathleen Noffsinger — her professionalism, kindness, and understanding made all the difference, and really gave me faith in this organization. I appreciated the responsiveness, clarity, and thoughtful communication. Thank you, Kathleen!
Christina Rhoades is the best Community Association Manager in the region by far. VIS Group, LLC is extremely blessed to have such a strong performer. The company as a whole perform exceptionally well for their clients.
I’ve had a couple of changes I needed to do with my account and Shantil Reyes was able to help me. She has been very helpful and always up beat. It’s been great talking to someone that genuinely wants to help.
Excellent service! Thanks to Elyssa and Shantil they resolve my issues so quick! and very kindly. Usually, property management companies, treat you like they are doing you a favor. This company provides great customer service.
I hate writing bad reviews, but this company is horrible. I wish I can say I had the same experience as the writer who posted a 5 star review but I didn’t. The company will charge you a $6.50 credit card processing fee that technically from …
Do not deal with this management company. They sent out a letter to our HOA members with a blatant lie about one of our previous Board members. They said she did not resign and called back other Board members that did resign. This person …
I would like to recommend VIS Group as a company and specifically Christina and Anastasiya. They work so hard for our community. Since they’ve been working with our community it’s improved so much. Christina is such a great manager and goes above and beyond for our community.
Natalie Holmes is hands down the best property manager I’ve had since owning my condo. I’ve lived here since 2016 and had to unfortunately, go through some really mediocre managers. Not Natalie! She looks out for the condos best interest, …
I usually don’t write reviews but I was extremely impressed with the great customer service that I received today from Christina Rhoades at VIS Group. …
I have been very fortunate to partner with Christina Rhoades as a vendor for the last few years. As a landscape professional I deal with many management company’s and VIS is by far the best. I know when working with VIS I will get …
I had the pleasure of setting up my HOA account with Erica. She was fantastic and made the process easy. She also followed up with me after the fact on an outstanding item. Overall, she did a great job and VIS Group has been great to work with.
Christina with VIS group has always provided me with the best customer service even though she is not my direct manager for my community that I live in. She has assisted me while representing my home seller or buyer clients and is always …
I’ve had a less than ideal experience with this management company. I’m a condo owner. I just recently got two notices after an inspection. One asking me to clean the moss on my roof. I don’t have a roof. The other for screens I’ve already …
Andi Senique was extremely helpful when I called the office. Was very polite and answered all my questions knowledgeably. Thank you.
Today we had the opportunity to hear from lovely Camille Melo and she responded so professionally and efficiently to all of my questions as well as my follow up questions. We very much appreciate the thorough attention to our concerns …
I had an issue with the late bill that I was not aware and ended up inadvertently assessed a late fee. A community manager reached out to me personally and resolved the issue. Thank you.
App works sufficiently
This very cool group.
Visit their office for any issues or discrepancies.
Got the answers quickly and easily.
What is the local number for Lacey, WA VIS GROUP Homeowners Association? Thanks in advance
Excellent Service from Andro Senique!
They are fee happy. No heads up letters just straight to fees. Ridiculous.
The info lady at the front is very nice person and the rest of the team there are ok
Stupid to pay someone to tell you to plant more grass. This is government out sourcing control of my life
I don’t like this group management for HOA. Horrible customer service. They get paid for not doing nothing
They’re okay. They have really slow and hard to get customer service reps.
Very professional and helpful customer service.
Very responsive, handled my request promptly and professionally. Thank you.
Andro Senique courteous and addressed all my concerns.
Thank you.
Great company with great people working there. Our community looks great. There have been managing our community for 8 years and doing a great job!
Great service! Finally I can pay my assessments with a credit card, something that our previous management firm couldn’t do.
So far, not impressed. It is very hard to get someone on the phone. Email responses are very slow, if at all. And when you do get a hold of someone with a question, they have to research the matter and it takes a long time for them to get back, again, if at all.
Adding fees so fast they are going the cause of this senior to lose their home of 45 years.
Wonderful management company. They provide quality service. The vendor they use for maintenance – Synergy Services, is very effective.
Mr. Andro was so helpful on helping me set up my new account thank you so much!
Highly recommended VIS Group, Inc! What a great team! Very easy to work with! Thank you so much for everything!
Ellyssia helped direct me in the right direction while being customer service minded. Always ask for Ellyssia Gutierrez!
Excellence service from employees. Very helpful
Horrible!!! Charged me for bills I already paid. They promised to do some work that was the HOA’s responsibility and they said “we can try” but never did. Horrible service when you call them. DO NOT get them for your HOA. You will be sorry.
Erica and Renee gave great customer service. I needed some help in a timely manner and they provided it! Much appreciated 🙏 …
Our neighbor has abandoned his house. Trees fell, damaged the fence, top of tree is dangling over onto our property. None of this is covered in HOA contract. It’s ok that just the front lawn is mowed. I’m not liking that the people who …
Andro Senique provided all the details needed for a compliance issue. He was clear and courteous!
Erica gave prompt attention to my request for a new gate card.
Very pleasant and professional interaction with prompt response to my issue.
Never answers emails or phone calls. I’m currently racking up late fees because they won’t use the ACH info I provided them several times to actually get the money they think they’ve earned for doing nothing, to pay themselves. So, doesn’t want my money, but wants to charge me late fees?
We had an issue at our condo and Judy Cail and her team went above and beyond to help us sort it out with the board. Many thanks to the VIS team !
This company should be shut down, they are a complete rip off. They take the associations money and do nothing, then turn around and charge astronomical fees when you sell and purchase a home. $175.00 to essentially give a statement to …
I very much appreciated the quick response to an inquiry that I received from the VIS group. I would like to give a shout out to Kathleen Noffsinger, who I felt was polite and professional.
Thank you so much!
Not responsive to important issues such as safety issues, but will quickly act on petty complaints. I only clicked on one star because there was not an option to leave the stars blank as they should remain to reflect their poor level of service.
Erica has the best customer service I’ve ever encountered! She’s very knowledgeable and helpful.
Called 6 times and very long wait for customer service but worth it because “Larissa” helped me above and beyond. Great customer service, great job! …
I am brandon, owner of BK tree service , i took down two large firs, one maple , and a hemlock for the HOA. With alot of complications they stuck with me and gave me the chance. Thank you to everybody for being understanding and supporting …
I have never had any luck with this company whatso ever. Do your homework before having them represent your neighborhood. Everyone I spoke w is equally as frustrated too!
I went in for help with a compliance letter & got great customer service from shantil!
Never a bad experience when I call into the VIS office. Erica has always been so helpful when I need help!
Nightmare to deal with vis group. They recently took over managing my HOA and they use incredible predatory practices. No matter the circumstances they respond with condescending messages and treat you like your an idiot and a criminal. …
Landscapers begin mowing and blowing at 7:30am every Saturday. They blow debris on our vehicles. The lawn is dead on the HOA side. Pet waste bins don’t get dumped and bags are not refilled. It’s now August and the entry bulletin board still has Christmas notifications. All of this for $50 per month.
We had quite the hurdle to overcome while in the middle of selling a condo. Judy was so kind, helpful & prompt with our requests. We wouldn’t be able to close on the condo sale without her. Thank you Judy!
Christina Rhoades is doing an excellent job handling often difficult homeowner requests. I’m very pleased with the efforts of our new HOA management company…
Andro Senique provided exceptional and responsive response to my billing question. He quickly provided me with my yearly dues and how to handle it by/check or mail. Thank you Andro!
Erika is great. Very helpful and professional.
Jamie R. Is so nice to work with!
Christina Rhoades is our VIS Property Manager at Citi Life Condominiums. She is always easy to reach and responsive. She is guiding our Board well and She is a real asset to our community. Thanks VIS and thank you Christina!
VIS has been a great mgmt co for our HOA. I am on the board and appreciate the work and support.
Had the pleasure of working with Micaiah Doughty again today. I received a bill in the mail and wanted to make sure my payments were square. Micaiah made sure all was well, and then sent a follow up email summarizing the conversation and …
9/20/2019 – Update of review after being contacted by VIS Group’s Directory of Community Management to remedy the prior lack of action to remove the late & administrative fee. I received confirmation 9/20/19 that they removed both fees …
I would like to say how impressed I am with the response time on any of the issues I have had. Not always what I wanted to hear. Thank you for your help and the timely response.
We are new to the VIS Group and were confused about the web interface for our HOA and ROA. Thanks to Dawn who took the time to call even in the evening hours to explain and ease our frustrations. Appreciate their staff!
I appreciate working with Renee Fairchild . She was very responsible and diligent concerning to understand my login credentials problem. Her professionalism, asking right questions and willingness to get a solution to my login was very helpful to me. And a very pleasant person to speak with on the phone. Thank you.
The service STINKS. You never know who’s going to contact you (via their confusing e-mail system) and tell you they’re fining you again. You can’t get a straight answer. Sometimes you can’t get any answer. And it ends up costing you a lot …
We are very glad we used VIS to help us find a house. With the help of our agent we were able to find a perfect deal for our family. The agent was handling everything with a high level of competence. We gladly recommend VIS Group, they are honest, trustworthy and client-oriented incorporation, which is difficult to find these days.
I recently posted a negative review about VIS group and for the first time ever writing reviews for Google (I’ve done quite a lot) the CEO emailed me directly and addressed each one of my issues. I do believe their is still a break down in …
Natalie was a tremendous help as I was looking for documentation from a previous property manager. She responded quickly and professionally, helping me above and beyond. I really appreciate the extra effort she put into my situation.
As a long term HOA board member I find it unfair that this property management company is rated low by the customers who interact with VIS in response to enforcement of their community bylaws. In my experience no one is ever happy on the …
I have had great experiences working with Natalie Holmes at Vis Group! She is very professional, informative and responds quickly. Recently I had a very stressful situation I was dealing with and she took the time to listen, mediate between …
In the middle of the COVID-19 pandemic, this company is driving around looking for issues for violations. We received a violation on 4/9/2020 for having a tarp on our roof that is covering damage from a large fir tree that fell. We notified …
I’m sure no one likes being fined by a management company. However, I too had a difficult time with no call back. Somehow they sent my bills to my management company instead of to me. They added fees upon fees and incredibly even added …
so far so good, VIS is new HOA management company. Company is responsive and reasonable while still operating under the rules and regulations of the HOA
*Update*
*After a phone call from VIS they have been apologetic about the inconveniences we have had with them. As I was told in our chat, there is no way to clear my …
Board members are very nice and kindly explain also quickly responding members request.
Thank you so much!!
Every time I visit the office, Erica tries her best to help me with smiles. It is a pleasant feeling to know there is a someone to help like a friend. Thanks, Erica.
The lack of communication from VIS as renters
is unacceptable. Mailbox after mailbox is broken into, when it happens, VIS will notify HOA members, but not those who rent, and in the Meridian campus, renters …
Andro Senique answered my questions in a very timely manner, pertaining to paying the HOA fee.
I requested information regarding the work performance of a landscape company that we were considering to hire for our community. From the initial email contact with Micaiah Doughty and Natalie Holmes to the last email contact with Judy …
Received a fine from the Park neighborhood HOA. The fine was for having a bit of moss on my roof. Talked VIS group Admin said most likely I would not get a fine when I never received my first notice in the mail. She told me to fill out …
Fined me for a bicycle on my neighbors deck, window blinds that have been there since the building was built, and for a wreath that I have had up for six years. When I tried to appeal, their customer support person said: “If you don’t …
i was sent an incorrect bill, it seemed low so I contacted them and was assured that it was all I was supposed to be paying. Come to find out they did under bill me, by over $200 and they did not send me a new bill reflecting their mistake. …
Erica is unbelievably professional and always answers my questions fast. She’s been a great asset to VIS, and her knowledge blows me away. 10/19 recommend asking for Eric’s anytime you call!
I must say Erica Hanline who works here is fantastic! She is so helpful and such a delight! I couldn’t have asked for anyone better to deal with
Never a bad experience with VIS as a whole, they listen when you appeal a fine. The reason for the one-star review…. Every single notice has been comical! A trash bin left in sight. Both times we received this notice, the trash bin was …
Kathleen has been so helpful throughout my architectural application process. She was prompt with her replies and informed me of every step until I got it approved in a timely manner. Thank you Kathleen!
This is an update to a prior review. This company seems to have outgrown itself. Compliance checks are unreliable, with different standards being enforced without any sort of uniformity and consistency at totally unpredictable intervals. …
Delaney Delp with VIS Group was very quick in responding to my questions and helped resolve my issue quickly.
I’m a disabled Vet and I wanted to access our clubhouse kitchen from the pool deck through the sliding glass doors. Instead VIS replaced the doors with fixed windows! Can you imagine having your pool house sealed off from your pool? …
My HOA has recently been assigned a new Property Management Group, VIS is our new PM. I actually stopped by there office in Lacey Wa to meet our new Team. They were very nice a receptive and informative. I recently had a complaint to file …
Shantil is excellent and very professional. She was extremely helpful and knowledgeable with all the questions I had.
Shantil was fantastic to work with, had all my answers and provided me with what was needed to handle my situation.
Great Job Shantil, thanks!
Dear VIS Group,
This review is coming to you as a courtesy. It carries no penalties or fines …
I got the privilege to work with Natalie on a billing challenge, and she took care of it immediately and helped me understand how to proceed forward. Her kind and caring service was appreciated and I look forward to calling her with any of my concerns in the future. Thank you Natalie!!
Blundering ill informed idiots….. But we all Have to deal with business’s like these. Put on your adult smile ….grin and bear it… vomit later. Update….. Upon sober reflection this was a completely inappropriate review. I did not …
Excellent customer service was provided from start to finish in a very timely manner . I thought that I would be waiting two months or more for a decision to be made on my request but Kathleen Noffsinger kept me informed on my request from …
I would like to thank Ms. Erica Hanline for helping me with my situation. Every time I have called the VIS group and spoke with Ms. Hanline I have received nothing but the best professional help from this young woman. I live on the East …
This year, I received a compliance letter again. When I first bought and sprayed the weed & feed, I accidentally poured a large amount of the weed & feed it on a small lawn, so the grass died in some places. And I found out why my lawn was …
Working with Christina is an absolute pleasure! She always get’s back to me and is proactive with creating solutions that work for both of us!
I spent some time this morning going through the tabs in the owner Portal. What a difference!!!!! I can’t believe the last two management companies provided nothing like this…EVER! It’s so professional…like night and day! …
Erica is always extremely helpful and active in solving any issues that require help from someone. She is a pleasure to have when assistance is needed
Scott and his team was very professional to address my issue in a timely manner. Really appreciate their exceptional customer service. Thanks again!
Erica helped me accomplish a frustrating situation with the best kind of personal customer service —- in person!!! I called for information and she told me to come over and she would help me!! I had tried online to find a form, to navigate …
They are the most terrible management group. Who send threatening unreasonable requirements and compliance. The timelines are ridiculous for the compliance. We are paying to be bullied from this company. They also have auto responses and …
Terrible! This is the worst HOA I’ve been involved with. I work for a home builder and we work with HOAs regularly and the way VIS is run is not acceptable. Nothing gets done, fees go up and their responsibility goes down. They never answer …
Today I had the pleasure of speaking to Erica at VIS Group.
She provided me with great customer service, listened to my concerns and actually gave me answers and help to correct the situation at hand! Erica was …
I found Andro to be quite helpful, friendly, polite, well-informed and paitient during our interaction today – I so appreciate his help!
Fining people in the middle of winter for small weeds. Absolutely ridiculous. Like I can mow my yard when it is a swamp. I rent and there is nothing I can do about that. Funny living there for years then started fining me after hanging up a …
I’m currently rooming with a tenant at a property in Puyallup owned by this company, and they are literally the worst I have ever experienced. They actively seek to punish their tenants for the tiniest infractions, and will just make …
I want to thank Elyssa Lopez from Vis for always being there for me. We finally have an HOA company that is willing to come trim the trees. Elyssa, you have prevented my house from being damage in the next rain storm. I hope this helps with the nightmares too, since the tree branches were hitting windows.
Erica Hanline helped me deal with some HOA issues and did an amazing job. I do not leave many reviews. However, I feel this level of service warranted a good review! …
Wish I could give 0 stars. Quite possibly the worst HOA management I’ve ever dealt with. Have been fined by them since I’ve moved in for pre-existing violations the property had that were not disclosed to me by them as it is their legal …
I contacted to management many times about parking but the way that they solved my issue was they couldn’t do anything, It was about city. Slow response by email or phone. Next year (2023) they will increase HOA fee from $55 to $80 per …
I was pleasantly surprised how fast someone answered after pressing 1 for customer service and Delaney was so wonderful, great customer service skills, explained why I got a letter. Which once she explained, it was fine. Thank you!
Big shout out to Kathleen Noffsinger — her professionalism, kindness, and understanding made all the difference, and really gave me faith in this organization. I appreciated the responsiveness, clarity, and thoughtful communication. Thank you, Kathleen!
Christina Rhoades is the best Community Association Manager in the region by far. VIS Group, LLC is extremely blessed to have such a strong performer. The company as a whole perform exceptionally well for their clients.
I’ve had a couple of changes I needed to do with my account and Shantil Reyes was able to help me. She has been very helpful and always up beat. It’s been great talking to someone that genuinely wants to help.
Excellent service! Thanks to Elyssa and Shantil they resolve my issues so quick! and very kindly. Usually, property management companies, treat you like they are doing you a favor. This company provides great customer service.
I hate writing bad reviews, but this company is horrible. I wish I can say I had the same experience as the writer who posted a 5 star review but I didn’t. The company will charge you a $6.50 credit card processing fee that technically from …
Do not deal with this management company. They sent out a letter to our HOA members with a blatant lie about one of our previous Board members. They said she did not resign and called back other Board members that did resign. This person …
I would like to recommend VIS Group as a company and specifically Christina and Anastasiya. They work so hard for our community. Since they’ve been working with our community it’s improved so much. Christina is such a great manager and goes above and beyond for our community.
Natalie Holmes is hands down the best property manager I’ve had since owning my condo. I’ve lived here since 2016 and had to unfortunately, go through some really mediocre managers. Not Natalie! She looks out for the condos best interest, …
I usually don’t write reviews but I was extremely impressed with the great customer service that I received today from Christina Rhoades at VIS Group. …
I have been very fortunate to partner with Christina Rhoades as a vendor for the last few years. As a landscape professional I deal with many management company’s and VIS is by far the best. I know when working with VIS I will get …
I had the pleasure of setting up my HOA account with Erica. She was fantastic and made the process easy. She also followed up with me after the fact on an outstanding item. Overall, she did a great job and VIS Group has been great to work with.
Christina with VIS group has always provided me with the best customer service even though she is not my direct manager for my community that I live in. She has assisted me while representing my home seller or buyer clients and is always …
I’ve had a less than ideal experience with this management company. I’m a condo owner. I just recently got two notices after an inspection. One asking me to clean the moss on my roof. I don’t have a roof. The other for screens I’ve already …