Peace of mind for your money. Your savings accounts are federally insured to at least $250,000 and backed by the full faith and credit of the United … See more
Read More| Monday 9AM–4PM Tuesday 9AM–4PM Wednesday 9AM–4PM Thursday 9AM–4PM Friday 9AM–4PM Saturday 9AM–12PM Sunday Closed |
1301 Parkway Ave, Trenton, NJ 08628
I was treated unfairly by the bank manager “Sandra”, she was beyond rude and arrogant. I will be filing a complaint.
Using CUNJ as our mortgage lender was probably the worst mistake we’ve made in the house buying process. We should have known when the receptionist at the front desk took our name down on a notepad and the woman never called us back (we …
My wife and I are first time home buyers and were attempting to obtain a mortgage through CUNJ. However, their staff was rude, dismissive, and unwilling to assist those without intimate knowledge of the home buying process. We were expected …
Very friendly.
Terrible business!!
Extreme long wait time.
Disappointed at Ewing branch
Great service …a Community Gem
Nice, friendly, local credit union.
Great service nice friendly people
Customer service is non existant
you need to call a few times to make a payment.
I feel it’s safe and secure for banking.
Very patient and wonderful people. I will recommend.
In the beginning they’re good. Don’t do business here.
Try 2 go on line 2 get a month statement n i get the run around
can someone answer the phone???
RUN, JUST RUN AWAY GO TO BANK OF AMERICAN PNC ANYONE THIS BANK IS FAILING QUICKLY!
Very bad customer service, I called for customer service the lady who answered speaks poor English and ask me to call customer service and she does not know the number of the customer service. Very frustrating.
Always very friendly and very helpful. Juliet in customer service is just amazing!!! Thank you for all your help !!!
Slow customer service, inconvenient hours and a ridiculous number of daily limits on your money.
Wasted 40 mins on my lunch break waiting for someone to assist me & it was only one person in front of me. I had to leave
THE STAFF IS VERY NICE AND VERY HELPFUL TOO. I WOULD RECOMMEND MY FRIENDS & FAMILY TO BANK HERE FOR SURE?
I don’t hate the Credit Union of NJ. I love banking, with them.
Juliet is a phenomenal woman she takes good care of me when I visit.. she’s a keeper!!!
DO NOT DO BUSINESS WITH THEM, THEY WILL BURN YOUR BUSINESS TO THE GROUND WITH YOU IN IT IF IT WILL MAKE THEM A $1. AVOID AT ALL COSTS ****WARNING ***** DO NOT BANK HERE ****WARNING ****
I know I have bad credit however I’m trying to get a loan I need a new vehicle I just wish something to happen you guys help me out I know my credit is horrible I’m in a credit union you know you’ll get paid back
I tried to ask a simple question, and lady on a phone just abused me and hung up on me. Thank you for your customer service.
Always have A Pleasant Visit The Tellers Are Wonderful
I am worried about the lack of customer services and operations at this bank. What is going on?
Worst financial institution on the planet!!! Closing my accounts and going elsewhere. They double hit your accounts one hand doesn’t talk to the other total ridiculousness!!
I don’t like standing in line when u have 25 people standing and only 2 tellers working even though I have direct deposit sometimes u do have to go to the bank for other matters
Horrible customer service, they must train the reps there to be as clueless as possible. Might as well go with a big bank that will work better with you and is open longer.
Every employee that I’ve conversed with or have had an encounter with whether it be past or present all share the same like characteristics both excellent customer service, always pleasant and good listeners.
The amount of time you have to spend to speak to some one at the branch is ridiculous!! If your going for a teller that will be a breeze, anything else make sure your ready to wait and wait and wait.
I don’t like when the credit union let anybody go into your account without your knowledge😡 …
I’ve been sitting in the drive thru for over ten minutes waiting for my license and deposit slip. Several other cars have been helped after I sent my deposit and still I wait
They used to answer their phones they don’t anymore worst automated service I’ve ever had to deal with I have a mortgage and want to refinance I can’t get through to them …
Great bank for individuals wanting to save money. Love their no fees account and financial support through conferences
THIS HAS GOT TO BE THE WORSE BANK ALIVE!!!! THEY ARE VERY ANTIQUATED IN HOW THEY DO BUSINESS . I DEPOSIT IN MY ACCOUNT WHERE I WANTED TO TAKE CARE OF AN OUTSTANDING BILL WHICH WAS TWO MONTHS BEHIND INSTEAD OF THEM APPLYING IT TO THE TWO …
This bank is just HORRIBLE. I don’t know who owns this bank, but this bank is just a waste of breath.
Customer service is terrible. There’s always an issue. Employees always have attitude. If I could give 0 stars I would.
So the willingboro branch is now closed TUESDAY, WEDNESDAY AND SATURDAYS. This bank is not here to help people, they do what they want
El CUof NJ-en, Ewing NJ. Es la excelencia de Cooperativas.
CUofNJ. Is the Excellence of Coop , of Credit Unions, very helpful and friendly 👍 …
Need to make a transactions? You need an hour. Everything here takes forever, they need more tellers. Gonna be getting a new bank because this is bull.
They were very incompetent..
I was applying for a commercial loan. They had now clue about how to do an SBA loan. …
I’m a fan overall. Have had some problems with them assuming my transactions were fraudulent (when they weren’t) and running out of debit cards to send me to replace my one that was compromised but overall after five years with them they retain my business. Let’s see how they are when I apply for a mortgage and/or car loan next year.
THIS PLACE IS SOOOOO GHETTO! The wait is always long, the chairs they have in the waiting area are literally covered in stains, looks like it’s never been cleaned. I never In my life had to wait this long to be serviced. Please don’t go …
It is ridiculous that the lines are 6-8 people deep and moving only 1 car in 10-12 minutes. You need to have dedicated staff for the Drive-thru to get customers through quickly.
I could not be more displeased with them. Their website is not set up for online banking. I have not used a brick and mortar bank for 10 years before cunj. They have deducted two payments the last two months. I called to inquire and was …
Inexcusable wait times, this is the only bank where the line is out the door, You will need and hour if you go to Ewing branch on a saturday. No matter what time you arrive expect to wait a long period to withdraw or deposit anything, I …
Bought a car through them and landed on hard times. No biggie, I had filed hardship paper work with them so I should have a payment plan set up or a few months grace period to get back on my feet. Nope. …
Wish I didn’t had to give them no stars. Worst credit Union ever they can’t even get it right to send me a new credit because my old one was expired. I closed my account off and trying to make payments and they can’t take my payment over the phone. I have to now go and drive 2 hrs away to stop by a branch to make a payment.
Seems like my debit card is being hacked every 3 or 4 months in states I’ve never been and I’m not an online shopper. The staff said it’s been an ongoing issue, but they seem carefree about protecting customers money here. Spoke to Germaine …
The most retarded online banking!
Compared to any other bank’s website, they are the poorest feature & ugliest looking online website. Can’t be a primary bank at all. Also, the walk in service …
this is the worst bank I have ever dealt with!!!! if you want some advice DONT US THIS F-ING BANK!!!! i wish i never did. they take money from my acc that they have no right taking. have a car loan with them biggest mistake ever.
for real DONT USE THIS BANK!!!!!!
Horrible. I decided to open an IRA to hold some money I had elsewhere while the market settled down. After 20 minutes to be seen, I saw a loan officer. She was nice, but after typing everything in her computer, it all went missing and I …
Originally signed up for a savings account . This has been anything but . When signing up I was told to avoid a monthly charge to make 5 purchases a month using the debit card like a credit card . I have done this and still am charged . …
Has to be the worst bank to ever deal with, as this is my primary bank, big mistake. About a month ago I need to cancel my card for fraudulent transactions and get a new one ,which they never ordered . After 10 business days I finally …
This bank used to be worth banking. That was 15 years ago too. Lately, there have been more petty, mundane issues that has me second guessing why I still bank here. The hours are not resourceful. Locations are slim. E-mobile banking has …
Don’t waste your time banking here, they have closed all branches except one. I had to deposit a check that was written to my father so I had to come in person. The line will always be over an hour wait in line with more then a 100 cars all …
Applied for HELOC and rate was wrong. Been here for 1.5 hours and still pending docs. Let’s see if any other surprises. Plus I used to work here!!
If you want to wait 21 minutes to find out that you cannot use this bank with PFFCU go to their location. You can use the ATM to make a deposit but you cannot use the drive-through banking as they will ask you to come in to the banking …
I should have read the reviews before signing up with CUNJ. The service is non existent. A rep called and left me a voicemail and did that unprofessional thing where they say the return call number so fast you have to listen to the message …
If you want inconvenient banking this is the place for you. Primitive. No cashapp. No Zelle. No Venmo. Exactly two atms that can take a deposit. One is not available if the branch is closed. Sometimes the other one isn’t working. My Apple …
I’ve been banking here for about 10 years now and I have zero complaints. They are always attentive to my needs. They provide many services the only drawback is that they’re not located everywhere.
It’s always something with this bank. Live chat representative I was speaking to just up and left the conversation and then goes to to say someone will be with you shortly as of my inquiry was too hard to answer. When you call you can’t …
For the most part, I like the services offered by this credit union. I do feel that they can improve their services. for example; replacing a lost card, should not take more than 10 days if done by mail. Also, the wait time when you bank …
Credit unions are supposed to be a better alternative to traditional banks but CUNJ keeps adopting big bank shady practices like stacking purchases in order to maximize overdraft fees and intentionally limiting cash deposit sites. I am in the process of changing to another bank.
This is by far the worst, most unprofessional bank I’ve ever banked with. Do NOT bank with, open any loans or mortgages, you will not receive “member service” or any of that matter! Every since Roy (the previous branch manager) left it has …
On the 8/8 I used an ATM and unfortunately did not receive my funds. On 8/10 I reviewed my account and noticed although I did not receive my funds the money was still debited from my account. I contacted the credit union of new jersey to …
If I have to give them 0 stars I would, I’ve been a member for over 7 years and the customer service as well most of their associates are subpar, they are usually rude and short staffed. I don’t think I will keep giving them my business …
Bobee was so great in explaining everything in a way it was easy for me to follow and understand. She did not get annoyed with my many questions and went beyond to help explain other issues. I will definitely recommend coming here for financial advice and needs
I have been very disappointed in my relationship with this credit union. There are some stand out employees like the branch manager and title specialist. The tellers I have worked with have been kind. The nature of my review is the …
Customer Service is horrible, takes several phone calls and transfers to automated systems and voice-mail and still nothing resolved and no return call. Systems appear outdated and take longer than most other institutions to update …
On April 5, 2022, I went to the Willingboro branch to do cash deposit with the ATM. The machine took my money and encountered a problem depositing it. It returned only part of the money and gave an error receipt to contact my financial …
I wish I could give zero stars. I set my direct deposit up through my employer to be deposited to my CU account. Payday comes and my paycheck doesn’t go through. My paystub says it was processed and sent over. I talked to multiple different …
This has become the worst bank you could possibly bank with. I’m so tired of issues with my loans, my account, the branches closing down without notice and the horrible customer service. I no longer save big amounts of money at this bank …
I give this credit Union a fair score of 2 stars. I belonged to this credit union since early 2015. I used them because their loans were the best with the lowest interest rates in the area and had a local branch within a 10 minute drive of …
I wish I could give 0 stars. Do NOT BANK HERE!! I repeat DO NOT BANK HERE! You will regret it. I’ve been a member for over 10 years. I don’t usually use this account but I received an offer to complete a 0% balance transfer for my CC. When …
I came to cash a check, and for a onetime visit it was quite pleasant. Very nice space, nicely decorated for the holidays. For a Friday afternoon the line moved surprisingly quick, the agent was professional. A good experience overall.
I’ve been with the Credit Union for years and have six different accounts with them. They’ve always been very supportive with me and I’ve always been happy with them. On Jan 30th I noticed that my credit card account did not show up online …
Horrible!!!! If I could have given them 0 stars I would, I have had 2 checking accounts 2 savings accounts and I even had a loan through them…they’ve recently closed the location closest to me and now the other branch is an 1hr away, it …
the bank and the bank tellers very disrespectful however the female security guard is very respectable, polite, courteous and is always in good spirits i even seen her with my own two eyes get up and let an eldery man take her seat wen nobody else wanted to get up she is the highlight of that bank i love how she cares so much
Worst bank in the world. DO NOT bank here. I transferred banks today after being a valued customer for 16 years. Long lines, closing branches, poor customer service, and just ignorant on all aspects of banking. Very poorly
Managed!!
Cunj is ridiculous I been a member since 2008 I’m very unhappy with the service that they give I been requesting a call from a supervisor for 2 weeks now and still didn’t receive a call back. I been asking for a sooner appointment to close …
I stepped into the Ewing Branch and the young lady by the name Regan M was such a gem❤️❤️❤️her spirit and attitude was so upbeat and absolutely beautiful. She was so helpful and sweet and was very professional. I love to give credit where credit is due!!!
WORST BANK I’ve ever dealt with. I’d give them -5 if it was an option. This month’s bad experiences: their failure to send me an updated credit card AND them making an error with the security code, in turn, preventing me from accessing CC …
WORST BANKING INSTITUTION I have ever dealt with. The customer service is beyond terrible, and it’s a disgrace how ill-informed their reps are. I was embarrassed for them because my situation was straightforward forward and this review …
I’ve been banking here for over 20years and never had a problem. I prefer credit unions over banks anyway. I’ve gotten plenty of loans here. Financed two vehicles with CUNJ without incidents! Service is quick and if you have to go inside …