We are an industry-leading supplier of heating oil, propane gas and related services in Northern Worcester County & Southern New Hampshire. Roy Bros. provides safe and dependable service.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
| Friday | 8AM to 12PM |
4 S Main St, Ashburnham, MA 01430
Great job! Thank you
timely refill, great customer service
Great products and customer service!
Great customer service and very reliable!
Their fees have fees. 0 Customer service. They practically charge you for talking to them.
Responsive to my needs. Delivery driver was professional and courteous
Not a bad place to work. If your looking for a job in fuel service industry and have qualifications, give them a ring.
Prompt service when we unexpectedly ran out of gas. Delivery arrived next day and we are very appreciative of the quick response.
I have had very positive experiences with their customer service. I’ve also enjoyed the switch from gas to propane. 👍🏻👍🏻 …
it was great the lady I tlaked to as well as the guy that delivered were friendly and quick. thank you
we have been waiting months for them to come out. I have called for three weeks straight and cannot get a confirmation for when they will be here. I recommend you go with literally anyone else
I just bought my first house and I was nervous as anything about getting everything situated. I went on their website and immediately found what I needed to do and minutes after I sent in the form I received a phone call informing me everything was taken care of and I could check another thing off my list! Great service!!
We’ve had two propane deliveries from Osterman through Roy Bros., and both times they came same day (within hours) of when I called. I’m super impressed with their speed of delivery!
I would have given ZERO stars if that was an option! I recently called Roy Brothers to set up an account and the woman on the phone was incredibly rude! I seemed to be inconveniencing her to be setting up an account two months after moving …
Two days since an emergency call and no propane. Rude customer service and not sure what to do now. Literally leaving us out in the cold.
They delivered my propane very quickly and had an issue with my heater , they called to make sure it was ok ( which it wasn’t ,, nothing to do with their service ) are coming to fix it according to my schedule , the office and techs are very friendly and went above and beyond for me
I have been doing business with Roy Bros / Osterman for years. I have always been met with professionalism and a willingness to work with me to resolve any issue I may have, whether it be mechanical, financial, or just a simple question. I highly recommend any of their services, they have done great by me!
We recently bought a new house and moved in, we contacted them and they were great ! Took all the stress out of everything and have been a delight to deal with. I would recommend to anyone ! We are Thankful one less thing to worry about! Keep up the great work !
I recently moved into a condominium serviced by Roy Brothers. The assistance provided by customer service was excellent in establishing my new account and answering my questions. Thus far I am very pleased with the company!
Highly recommend using their services! I had a delivery less than six hours after calling and setting up an account with them. I look forward to years of a great business relationship.
We have been Roy Bros. customers for 30 years and have always been satisfied with their service. They were especially understanding and helpful when we went through a bad patch financially about 10 years ago. They continue to be helpful and flexible based on our needs.
Great incentives for new customers! They were out sooner than I expected to switch over the tank from the previous company, their installers were super professional, walked me through everything I’d need to know about the tank, stove, etc. Would definitely recommend them 🙂
I had previously left a glowing 5 star review as a current customer. I recently went with another company and found out how much they truly value people….After their current price was over $1 more than the current price from another local …
Echoing what I’ve seen in other reviews. They are incredibly slow to come out and the receptionist is rude, vague, and dismissive. She hung up on me before getting my phone number, after saying she would have someone call me back. They …
We recently moved into our new home and found out we needed a new furnace and our propane tanks filled. Roy Bros/propane delivery was fast, affordable, and the install was smooth! We are very happy with our new furnace, just in time for the cold!
We just moved into a new community which is serviced primarily by Roy Brothers. Just had them install a new HVAC system. They were punctual, professional, communicative and courteous, leaving us with full confidence that the work they did …
I payed my balance and ordered a propane fill up
Three and a half weeks ago. Since then I ran out 5 days ago so no hot water or cooking for 5 days. Called again and maybe I’ll get a delivery tomorrow. This …
Ran out of propane they said I couldn’t get delivery until next week some time or if I want it I have to pay 200 fee really? Been with this company 20 years they said in 2018 I missed a payment 3 months ( my mother died was helping my …
UPDATE: Apparently “No Added Fees or Costs” is only used to rope you into becoming a customer….as soon as I cancelled Josh’s(WRITTEN)promise went out the window….and they took over 2 months to pick up the tank…..Is this how you guys …
Nightmare! Charge me over 50% more for pipe installation than originally quoted. After multiple contacts they made a minor adjustment, but would never provide me with a parts list to verify what was used. I had change the job for piping to …
Called on Monday morning to let them know my oil tank was nearly empty and I needed a delivery. …
Boiler was not working, no hot water or heat. Called service department. Was transferred to DEE apparently she was of that day. So no call back to scheduled and confirm service call. Called back to follow up and was transferred to another. …
If I could leave zero stars I would. Absolutely terrible company. Rude, not understanding. When we bought our house, we had to use this company because the tanks were already installed. They were charging DOUBLE the price for propane …