Louis Barrera did a excellent job helping me with my financial needs he kept me informed of every detail i needed to help make sure all my paperwork weny smoothly. I want to thank him personally great job
Early on if the first pandemic I got a call saying I owed them $500. I had taken out all my money but a few dollars since I didn’t want to go in to close the account. I opted out of overdraft because I didn’t want to owe why was taken out …
Brooke was super helpful getting my account set up. She answered all my questions and was super sweet!
Definitely recommend this branch and Brooke! 😊 …
Laura Vasquez did an amazing job answering all my questions and concerns and she also helped me in the process of getting second credit card. It was a very quick and simple process as well!
I was a little worried about coming to a credit union but the FSR Jamie Flores made my experience so much better! She made sure I was comfortable and understood the products completely. I highly recommend her!
Life long member here and Texas Bay has always been helpful for my family and myself. This overdue review is on behalf of my mother Gloria Newsome as well. Christina Gil is catching on quickly and has been very informative regarding Texas Bay updates and processes. Seems she’s really becoming a team/company asset. You guys rock!!
Since🛬moving to Texas I’ve found the best 1 stop Credit Union EVER💜!!!!
I never could have dreamed of owning an SUV like this but I was BLESSED to have a Loan Officer named Laura Vazquez🙏🏽 She handed everything I’m so blessed to …
Karen Treviño is the person to go if you need any assistance in getting a loan.she is very helpful and attentive also very informative. She has been helping since I been a member in this bank I recommend her.
Top notch! Needed to use their shared branch service. Ashley and Isidro helped work through some compliance issues. Kept me informed of next steps, were considerate of my concerns. The entire branch was clean, orderly and very friendly. …
If you have any insurance needs send Lorrie Freeman an email at Texas Bay Credit. Super fast response and always top notch customer service. I also got my mortgage through Texas Bay and the process was easy, fast, and no surprises.
Came in to join my wife’s current Checking Account since we recently got married. Shane helped us out and was able to further help me out with new Balance transfer card with 6 months no interest! Left my big name Bank for this awesome Credit Union.
Had the pleasure to meet Geneva at TBCU, she handled my financial entity. She is professional, great attitude and patient. I would definitely recommend her, she’s phenomenal. She has great customer service.
****Very Helpful.***** I would I like to recommend Mr. Marcos Puente. He is a Call Center Representative for Texas Bay Credit Union. He recently assisted me with an issue I was having with my online banking. He took the time to find the problem and resolved it. He was very patient and professional. Keep up the great work Marcos 🙂
Mr. Luis Barrera was amazing and rapid.
He received my loan and worked on it immediately, I was approved and funded same day. If you looking for assistance I definitely would look toward Texas Bay and reference Mr.Barrera.
I definitely rrecomenrecommend this bank is simply stand by their words adulting is hard, banking doesn’t have to be great customer service from Israel and Tracy but all the staff is very helpfull grate job guy im very grateful
Luis Barrera was super helpful with my refinance and I would totally recommend his expertise to anyone who is looking for any kind of assistance with loans. TBCU needs to give this man his own parking spot with a plaque that says, “Awesome Loan Officer”.
Call for a question regarding my refinancing on auto loan , not knowing Ms Keily Aguirre was going to make the process so quick and the easiest way ever !!
Thanks a lot for your help Keily!!
Despite a long wait time in a busy part of the day, Luis Barrera quickly and efficiently took care of my balance transfer needs. Within minutes I had received from him electronically the papers to sign that completed the transaction. Kudos to Luis!!!
Thank you…
Times are getting hard. With last minute needs… Texas bay has always been good to me. Luis was very professional and offered fast and quick assistance.
I usually visit the drive thru, but recently I had an issue with card and visited the branch. Ms. Ashley took care of my concern from start to finish. She’s extremely courteous and professional;full of knowledge. Even after she solved my …
Tracy Alamos is very very efficient professional and personable. Knows her job and is excellent at it. I have been a TBACU member for over twenty years and do not tolerate bad customer service. Tracy is the only one I see at TBACU to …
If you want a great bank with superior customer service then you’ve found it. Banking used to be a chore but my fav teller Ashley always makes me feel welcome and makes everything easy for me. Im ecstatic that I made the move from big bank and am now being taken care of by a credit union that greets me by name!!
I had a horrible experience at my previous bank and decided to move on over to Texas Bay Best decision ever!! The transition was so smooth & I received the best help from Brooke! 🤗 …
Dianna Wallace did an excellent job helping me with my loan over the phone. She was a very helpful person and does a wonderful job. I give an A+ for customer service!
Texas Bay CU is an awesome bank. I called to find out about a loan and Jeanette Ruiz provided exceptional service. Texas Bay CU has been my only bank in Texas. It if wasn’t for TX Bay I wouldn’t have been able to relocate and build my life here. Thank you for always being here for me when I need it!
Geneva Collins-Spiller helped me with a personal and car loan. She worked with me from the start till the end! She would constantly call or text me if I was missing a document. Life happens and held up the process of my loans but no matter …
Dianna Wallace is Amazing!! She helped with every detail during my car loan, then made sure to check on me and my family during the Covid-19 pandemic. Great customer service.!! Thank You Texas Bay for having exceptional workers and understanding hard times with your members. 😍😍 …
Brooke is Amazing at her work such great customer service she provided and very helpful with everything thank you again Brooke and Texas Bay Credit Union is by far the best!
I had an amazing customer service experience with Emily. From the start she greeted us with a smile making us feel welcoming. She was very knowledgeable and informative. She continued to help us even though the branch was closing. At no point did she rush us. There should be more agents like here.
I am very pleased with Keily Aguire’s assistance, she helped us thru the process of getting a credit line, always very helpful and answers our questions in a timely manner, thank you Keily
Texas Bay CU helped me with both of my car loans. When I lost all hope of finding the right car, they took their time with me. Worked with me though out the whole process and even talked me down when I had given up. I love them and will …
Been with this Credit Union for Almost 8 years and never had an Issue. Shane helped me this time around with a new Credit Card and was able to get my payments at a convenient rate. I highly recommend Mr. Ludwig he really cares for customers and sets them up for success.
Luis was an excellent help, helped me with everything! Process was easy and effortless, if you need help with any banking needs ask for Luis B. Thanks y’all!
This was my first time using this service. It was one of most satisfying experience. Ms Laura Vazquez was so professional and patient with me. She took out time to explain the different options. Then we agreed on the one that best fit my …
I needed assistance locating a purchase made a year ago. I had no idea the exact month, other than, it was made in 2019. I was fortunate to speak with Nereyda Lopez who went the extra mile to locate the transaction and provide the bank statement for the proof of payment. This is how you deliver excellence!
Awesome job!
Love this bank! Been with them for years and they have always took care of me. Just got an auto loan today and Luis Barrera really went out of his way to assist me. Great bank with awesome customer service!
Tracy Alamos has been most expedient, helpful and kind throughout the processing of our loan.
She is an exceptional loan officer for Texas Bay Area CU.
Sabrina was so nice for offering a refinance on my vehicle and Tracy helped with the process. They were both very professional. Tracy explained everything in detail and was very quick processing it.
I called today about an issue I had been dealing with re: a Zelle transaction. The lady (name may have started with an S) went above and beyond to help me. I had previously called with no resolution, but she was able to walk me through what I needed to do. Can’t thank her enough!
Luis Barrera assisted me with my loan. He kept in constant contact and patiently walked me through the process. Everything was done through email and text, which made the process easier for me. I’m sure everyone at TexasBay is well equipped to help anyone, but Luis will be my go-to person from this day forward.
Luis Barrea rocks! Luis made the stressful car buying experience not so stressful by answering all of my questions about financing and make it all work. I really wish I could give 10 ⭐️ s.
Luis Barrera provided excellent customer service. He not only helped me with my credit card application, he also offered balance transfer option, and the possibility of refinancing my auto loan. Excellent service!
Thanks for taking care of us during Covid.
I meet Jeff and the rest of your teletellers as a result of the lobbies being closed. Jeff is a hoot, we always have a laugh when I speak to him and if I don’t …
I have been a member of Texas Bay for over 25 years!! I am so thankful for all the services they provide. BUT, today I am writing because of the AWESOME service of Mrs. Geneva Spiller.. I am currently going through a major repair in my home …
I’ve been a member from Texas Bay Credit Union for a while…and I’ve never been treated better at any other banks like this one does…I’ve always recommend a lot of my friends and family to open an account at this bank, that they won’t …
I have been a member of Texas Bay Credit Union for many years. It has been a great experience, mostly because of the customer service. One employee, Franscessa, in particular has gone above and beyond to welcome me at each interaction. She …
I just want to say thank you to this 2 individuals , Yovanna Ortiz and Israel Pineda for working as a team on getting my insurance quoted and helping me refinance my vehicle, great member service and shows what a great team work they have. Thank you Texas Bay for awesome employees
Came in a few weeks ago open an account spoke to the representative Tracy A. She offered a lot of services the bank offers that really would help me an my family Financially. I want to thank you for your assistance and follow up .
Luis Barrera did an amazing job helping me and my son with a much needed loan. He is very patient man which helped us out a lot since we had no idea what we were doing. I personally think you should give him a raise!! or at least a corner office!
Nereyda Lopez was the third assistant that I acquired through Texas Bay credit Union. She alone through her perspicacity and insights as well as her perseverance was able to correct the problem with my online banking situation. I consider …
If 1/2 a star was a option it would be my choice to rate Texas Bay Credit Union.
It is impossible to do business here as a business. There are NO Business loan …
Great place, been banking with Texas bay for less than a year and the customer service is amazing always easy and smooth transactions any questions or concerns are resolved immediately. Recently opened up another loan account and Luis Barrera helped me every step of the way amazing help!
Luis Barrera reached out and was able to assist with new business. I was able to complete entire process on my phone. It was so easy and convenient. All the documents were mobile friendly. Definitely recommend them.
Luis Barrera was able to process my application in an efficient manner without me having to visit a location or speak on the phone for any period of time.
Emily was great! Friendly and knowledgeable. She walked us through all our options and took time to explain and answer all of our questions. Overall, Texas Bay Fuqua, has the best staff. The team approach to do the best for the client is evident in their interactions with one another. Happy staff make for a successful business!
Emily is fantastic! She’s been helping me for the past week, I had a question just about a payment for my truck and ended up getting it refinanced with an extended warranty and GAP added and my payment was still lower! As well as …
I had the BEST experience with Geneva. I called in for a quick question regarding the Skip N Play promotion and ended with my car refinanced and my credit card balances transferred to one monthly payment. Geneva was very patient and continues to answer my questions! Many thanks, Geneva!!!!
Thank you TBACU team for meeting my banking needs and excelling with my customer service experience. Big thanks to Jeanette Ruiz and Luis Barrera for all of their help!
I want to thank for her professional service Natalie Banda. She went the extra mile to help me out to go through. I am glad TBCU is doing better. Thank you.
Louis is definitely the best hands down it’s never a hassle he is very professional and the process is super quick ! This is literally the best bank I’ve ever been with & the workers are awesome.
I recently became a member and have had great service from the start! I’ve had the pleasure of having Lamond as my go to representative and he is fantastic. Easy to talk to and easy to keep in contact whichever way you like- in person, …
I’m really happy and pleased with TBACU. I have been a member since the early 80’s. Loan Officer Luis Barrera helped me tremendously and was very polite and patient. He guided me every step of the way through the process and paperwork of my new vehicle loan. Thank you Luis!
I was assisted by Juliana Blanco and her service is amazing ! She was very kind and helpful. I have been there plenty of times and she is one of the employees that I ever came across with . She was very respectful and helped me immediately with my issue. I love this bank and will continue to go there because of her !
Luis Barrera was my loan officer and he was very helpful. He made the process quick and easy. We were able to get everything done via text, email, and docusign which I absolutely loved because it didn’t take away from my work day.
Geneva Collins -Spiller did an outstanding job. She was extremely professional and very engaged with the business at hand. She always kept me informed with every step of the way. She worked extremely well with the under writers. I really …
Having TBCU as my bank is great! Joshua helped me setup a new account and has great customer service. I recommend TBCU to anyone for banking and other financial needs.
My parents have used this credit union for several years with no issues, so I decided to try it out a few years ago when I bought a new car. It was probably one of my biggest regrets in recent memory. Problems began almost immediately when …
I had the pleasure of speaking with Liberty Garcia this past week. She went above and beyond to assist me with my needs in a very polite and professional manner. Even with the recent winter storms that caused outages, she was eager to help and was very prompt. People like her keep loyal customers like myself very happy. She’s a keeper!
We refinanced our home couple days ago and we completed everything without having to go to the branch due to covid but I can say the process was super smooth and easy all thanks to Angela Aguilar. She was able to give us the best rate! She explains everything and is attentive to our needs. I highly recommend them!
I shared my experience with the customer service from branch manager Iris Adhere and Nicole (manager). Their response was just as predictable as can be. They lack the service and the professionalism a bank should hold. Instead of taking …
Ashley R. is the reason I have my car loans and credit cards at Texas Bay, she is very friendly and attentive and will take ownership of any issues I have with my loans. I love technology and the updated app but her personal touch is what …
From the moment I walked in the door I was greeted with smiles and immediate help. The vibe is professional and pleasant. Karen helped me and my husband with our needs in a timely manner and she stayed after work just to make sure my deal …
this is the best bank ever. If you don’t have an account this is the bank to come to. I’ve been with these people for so long and they always treat me good. They have good customer service and they are fast. I highly recommend Texas Bay …
Natalie was very great in helping me with the loan. Super fast and easy can’t beat the quality of service from Natalie. If I need another loan I will be asking for her. Thanks Natalie!!!!!!
Thank you to Ashley Izaguirre at the Fuqua Branch for helping me get a credit card and look into refinancing my vehicles with a low interest rate.
Also thank you to Israel for always reaching out to the people I recommend in a …
Luis was very professional and really wanted to help with my loan. He kept me informed every step. When it was time to sign documents, he let me know when they were available for signatures. Luis is a TOP NOCH employee and deserves any raises or promotions due him.
April was a refreshing customer-service-oriented representative that actually knew her job and did it. She was pleasant, courteous, and competent in addressing my online banking quest and is a credit to TBCU.
Called about adding my cards to Apple Pay and make sure my cards are added to TBCU Card Control App. Alyssa was more than helpful on getting me setup with my Apple Pay and finding why my cards could not be added to the card control. It was a simple fix and now I am more than happy!!
I spoke with Brooke she’s very pleasant to speak with. I was able to do everything over the phone. We have the same hours of operation so it made it hard for me to come to the branch. I’m glad that I was as able to open my account that way. So accommodating. Thanks. 🥰💕 …
Kelly Aguirre was totally awesome me and my husband don’t have time to go to the bank she made easy for us
Took care of the loan same day I will recommend tbacu …
Natalie Balle was amazing with assisting me crossing all my t’s to complete loan documents. When great customer service is involved everything is a breeze & she did not disappoint.
Thank You to Luis Barrera , I got approved for my Auto loan. The process was supper simple and straight to the point! Thanks again for your help , great guy.
Wonderful experience at the 225 location! My teller was Natalie. She was friendly, professional, efficient, and knew exactly what to do to make all transactions run mistake free and smoothly!
I was helped by Financial Service Representative, Luis Barrera. Mr. Barrera was extremely helpful and patient. He made sure he provided the best results that suited my income.
Pretty standard credit union definitely three stars. I do enjoy the virtual tellers on saturdays. I’ve had some problems with getting call backs and follow up from within other departments. Five stars for Mr. Jeff at the fuqua location he’s …
This credit union is not even worth a 1 star rating, this place is horrible! They never do anything right, I always had to go back and sign something, or do this or that. It is absolutely ridiculous! I am so tired of the novice employees at …
Karen was very helpful and so sweet with me! She took her time to explain everything thoroughly as it was my first time getting a credit card with texas bay & a car loan! I have always loved this bank, and have never had any issues. If you want someone smart & straightforward go to her! 🙂
I have been a member since 2017 and Luis Barrera has always been so helpful! He assisted me with my first loan and he also helped me with my recent loan. He is super knowledgeable and gets things done in such a timely manner. I am able to …
I’d like to compliment one of your employees, Jeff for the excellent service that he always provides. I am highly pleased with his professional manner along with a great smile each time his face appears on the screen. …
Luis with TBCU is such a great person. He always takes good care of his members. I’ve done several Loans and refinancing of loans with him and he always seems to get me what I want. Please request him when looking for your next auto or personal loan.
Luis Barrera was very professional, knowledgeable and very helpful. I enjoyed working with him, he helped me through this process to the end with ease. Luis did an outstanding job.
Ms. April Polley was extremely courteous, a great listener, professional, and provided the necessary verbal assistance with regards to meeting my immediate banking needs. I applaud her stellar performance and would like to confer upon the highest possible marks for her actions. Thank you again, Ms. April!
Luis Barrera helped get a person loan for some vehicle repairs I needed done. He was able to get the amount i needed as well as comfortable payment. He went above and beyond so much so, he approved me for a credit card as well. This was definitely customer services at its finest! Thank you Luis.
I applied for a loan and the process was very easy and straightforward! My loan assistant was Luis Barrera, he was great! very helpful and provided excellent customer service! I’m very satisfied with Texas Bay CU!! Thank you ☺️
I’ve been with Texas Bay for about 3 yrs now I believe, decided to try to apply for their credit card. Everything was done online with the help of Luis Barrera. He texted and communicated with me and got all the documents to me and had me approved by the next day. Thank you so much Luis for all your help and kindness!
Amazing customer service! You have to ask for Paige Durham!
I just moved here from out of state, and Paige welcomed me and helped me with so much patience at the Fuqua branch. She’s extremely helpful, thorough, …
I am extremely grateful for the compassion that was shown to my family by our loan officer Tracy. She was patient, kind, and understanding. She took her time to hear our story and helped us gain a solution in refinancing our auto.
I applied for a loan to consolidate debt. The process was easy and was finished in less than a day. Customer service was great and Luis Barrera was very friendly throughout the whole process
Mr Barrera was vey helpful and knowledgeable. He made the process very simple and easy, it was a pleasure working with him and I plan on working with him again for a future auto loan. I’m thankful to have someone like Mr Barrera on my side.
Had a question about making sure a charge would not come through after canceling a subscription. Chloe made sure about the proper procedure and advised what further actions I should take. Chloe was very friendly and helpful. Texas Bay CU is lucky to have her.
Little over a year left on my loan and these guys keep harassing me with proof of insurance letters. I have submitted 3 proof of insurance in the past 4 months yet the letters keep coming. Avoid these thieves.
Today I requested a travel notice be placed with “Card Services” on both my debt and credit cards before an upcoming trip. My experience with this process was both stress-free and delightful. It only took a few minutes and I was impressed by the professionalism and courteousness of the young lady helping me. Thank you Chloe!!!
Luis Barrera was very helpful with my transaction. He made sure I knew exactly what was need and expected during this process. Highly satisfied with his service.
I’ve been with TX BAY for 7+ years, never had any issues and they’re amazing. Natalie was hands down the best. I called with an intent to refinance and she assisted me with selecting the best option for my situation to lower my overall monthly expenses. She listened, was patient and initiated a solution.
Luis Barrera was really helpful in guiding us through the loan process, helping us with different options that fit our budget. Employees were understanding and helpful. Quick and easy process
I ALWAYS contact Luis for any banking needs! If he is t the right person he can quickly get me to the right place. He is so super professional and one of the main reasons Texas Bay is still my bank, even though I live an hour and a half away! 10/10 recommend calling him for any banking info!
My experience with the people at TBCU was exceptional. The staff was very friendly and attentive to my needs. Luis Barrera was extremely helpful with my entire process over the past two days, assisting me with any questions and he made the whole process quick and efficient. I am very satisfied with my experience.
Awesome financial bank ! They have always
been there for me and my family !! Through our hardships!! Roxana was awesome so genuinely and eager to assist with our needs very patient ,my question were …
I just refinanced my car today and I had an amazing experience! Luis Barrera made everything so quick and easy for me to sign forms and provide forms via cell phone. He was very tentative with my application a got me a low arp and much lower payments!
My experience was simple and concise. Natalie Balle helped me through the process of getting my first unsecured loan and it was easier than I thought. I’d definitely recommend doing business with her!
Just wanted to share my experience with loan officer Israel Pineda. I highly recommend for you to seek either credit cards, car loans or anything you might need through him. He is very genuine when it comes to helping out customers. I had …
Chloe was very helping and meticulous in helping me with my transaction. She triple checked the transaction to make sure I didn’t have any problems and verified with management to make sure all parties were all the same page. Thank you Chloe for your excellent service and attention to detail.
Be careful with this credit union, they are not honest and will lie to you. I refinanced my personal truck and took a loan out to purchase another one well everything went smooth until I picked up the new vehicle from the dealer ship. I …
Just came today for opening my checking account. All the staffs are very nice and welcoming. I like how they have a individual room to serve you so it would be more private. Thank you Israel for being so patient and spending time with me …
Miss Christina Gaytan was very helpful when I needed help in solving a problem she was so professional so polite so nice I really felt good with someone helping me out with my problem.
Liberty was awesome! Me and my husband are looking into purchasing a new vehicle and I called to my local branch to further understand the process. I got Liberty on the other line and she was so delightful. Our financial situation is a bit …
I loved the attention Victoria showed me, the help she provided was more than appreciated. If it was not for her going above and beyond this personal would of not happened.
Every time I talk to the employees at Texas Bay Credit Union off Fuqua they are incredibly nice and helpful. Today, Alyssa helped me with an issue I had today regarding my account and she took care of my issue within minutes. I really appreciated her understanding and kindness. Thank you guys for all the hard work y’all put in!
Luis assisted me with a vehicle loan for the second time and the process couldn’t have gone any smoother !! Luis was quick and to the point. Will be requesting Luis again in the future !
I called this morning to order checks and Nallely answered my call and she was very professional and answer all of my questions it was a pleasure dealing with her.
Shawauna Was The Best I Have An Experience With @TBCU ,She Knows Her Job ,She Took Care Of Business, Very Professional, She Seen The Issue And Fixed It. GREAT JOB SHAWAUNA. Your not getting paid Enough .
Incredible. I thought maybe a day or two process but Luis Barrera expedited and I had a draft letter within a few hours. His efforts are the reason I stay with Texas Bay
Ericka, you are amazing at what you do and helped us 100% with everything always answering my questions. I chose to do business with you because of how you treated us with outstanding customer service. If you want auto loan us Texas Bay and ask for Ericka ! What a amazing experience I had Thank you Chance & Jose
Today was a great day because Shawauna answered the phone in customer service department. She was patience, caring, and very professional. Getting older comes with a different kind of anxiety, because we never know who will answer the …
Roxana was the definition of customer service. Her ability to navigate this process made it so much easier for us. I’ll never use another company to finance.
TexasBayCU has the best customer service. Shawuana was a big help resolving an issue with my acct. And guided me thru the situation. All over the phone! I did not have to go in to resolve my issues and there were no “extra”fees attached to …
This is the worse bank in the history of banking. Their customer service representatives are clueless. Mobile banking is beyond frustrating! I regret ever banking with this trashy bank. Run as far as possible from this credit nonsense.
Don’t waste your time with this organization. I sent an inquiry re: home equity loan (request for contact) through their website – a week later, still no response (South Shore location). Scheduled a telephone meeting at 11am 6/27 – was …
Christ on a cracker…the South Shore branch is either seriously understaffed or they just don’t give a rat’s rearend about gaining new business. I had previous bad experiences with a telephone consult arranged through their website …
Getting a personal loan was super easy, and it didn’t take long at all, I was contacted quickly. Mr. Luis Barrera was very professional, personable, and made the process super easy for me. Ty!!!
I don’t know how my review of Texas Bay Credit Union will be able to truly describe how awesome they are but I’ll try. From Luis Barrera and his amazing communication with refinancing my car to the mortgage team including Logan, Adalia and …
Luis Barrera reached out to me and left me a message. I was busy and didn’t return the call but he reached out to me again and I feel that’s very considerate for him not to put me in the back burner and still continue to reach out. Very nice Young man.
Luis assisted with an auto refinance. Got us a great rate and also helped us get a pre approval for a second used car loan. TBCU is great. We have been more than happy since switching over. Their service is excellent.
Applied for a personal loan and within an hour I heard from Luis on my approval! I had some questions and Luis answered them professionally and got the money in my account faster than I expected!
My Banker, Roxana Villalobos , was absolutely awesome. She handled my banking needs with confidence, knowledge, professionalism and in a timely manner.
I will definitely keep her as my personal banker and do business with her on my …
After many years of business with Texas Bay, I have never received as great a service as I did with Vanessa. She’s a great example of fantastic customer service.
Joshua did an outstanding job helping me through the membership process. He was always in communication with me. He followed the entire process from beginning to end. I am very impressed with the level of professionalism and knowledge I …
I was assisted by Rocio today, we were on the phone for about 20 minutes. She took care of my requested, answered my questions and was very professional. Thank you again, Rocio. TBACU thank you.
Gavin Hester gave great service and helped to assist me quickly, the Texas Bay Fuqua branch is always on top of their game. I have been banking with tbcu for over 10 years by far they are the nicest and most professional team I have dealt …
Thank you April and Debbie for making my experience with Texas Bay Credit Union a pleasure! You both took the time to answer my questions and professionally handled my business. I celebrate my decision to choose TBCU.😃 …
Great customer service today w April @ TBCU. I truly appreciate her following thru with my 1st phone call , she was able to complete my request within 15 min or less. Fast & quick response . Thanks for all your help .
Worst bank to bank with, you don’t get NO benefits from banking with them, the app they have is so slow and every time I move money from savings to checking it’s says “denied” for some reason but ends up moving it. And you deposit money it …
Thank you so much for helping me deal with my current needs. It was most appreciated and thank you with handling it very quickly. Excellent customer service.
Natalie was such a great help!
She helped me open up a credit card and helped me sign up for my first loan
Gave me helpful information and answered all questions
Natalie was my loan officer and she was amazing throughout my entire process. She answered all of my questions and made the process so streamlined and easy.
Great customer service and knowledgeable staff. Natlie Balle helped us with our personal loan and she made everything quick and painless. Very helpful and friendly. Definitely recommend!
Had a lot of help from liberty, Natalie, and Josh the entire process of helping me from start to finish was awesome and helpful I would recommend Texas Bay to anyone who wants to do business with them.
The staff at Bay Credit Union is friendly and efficient. Mrs. Ashley Izaguirre was very helpful and pleasant. I definitely enjoyed my business experience.Thank you!
Miss Ashley was real patient and understanding with my situation on card control problem. I really love her attention and attitude. Thanks for helping me out.
Worked w “ABI” at main branch (phone) and was delighted by her personality, willingness to help and patience with my questions. We were working in account for our family to transact business for deceased relative. It is an emotional time …
Gavin was amazing, he made sure my problem was resolved in a timely manner. He handled my case perfectly after so many other attempts with other representatives, he took it upon himself to make sure my situation was taken care of the same day.
I have been with Texas bay for about a year or more now and they have been such a wonderful branch to bank with. Nallely has been a great help she is very knowledgeable and when I’ve called and asked questions for clarification about my banking she went above and beyond.
Natalie has helped me now with 2 vehicles under TBCU. She’s very responding when needed and efficient. She’s looked out for me when dealing with these dealerships. She’s a 10/10, thanks!
Luis with TBACU assisted me with my loan request, he was so friendly and very professional. Luis sent me the link to fill out the forms and sent me a verification that my loan was approved. Thank you TBACU you have the best staff.
Thank you Erica Jones for assisting me with my financial matter. Erica made everything so convenient I didn’t even have to leave the comfort of my home. I will definitely be reaching if I’m ever in need.
Gavin was very kind and helpful. I needed to set up my card with my apple pay and he was very quick in getting that set up which I appreciated a lot. Gavin was very sweet as well!
Roxanna Villalobos was absolutely a dream to work with during the car loan process. She was so helpful, attentive, and responsive. This is the 2nd car i’ve purchased through TBACU and I will always keep coming back. Thank you so much for …
Jennifer did an amazing job by helping me with my car loan. She took care of everything and made it a wonderful and easy experience for me. Thank you !
Alyssa helped me today get a debit purchase pushed through that had been initially denied. I understand that the amount was unusual to my buying history and I appreciate TBACU looking out for my protection. Once Alyssa understood the …
Great experience, I worked with Natalie to get financing for a new vehicle and my family and I were in our new vehicle that same evening! Very informative on all the details and different options and she was just a phone call away the whole time to answer any questions.
Today I had the pleasure of been helped by Jailene S.. by far one of the best experiences I have ever had when it comes to getting help from a bank. Jailene was very nice and professional and she understood my reason for calling the bank I wish every bank had an employee like her.. thumbs up and 5 for her
I had a concern about fraudulent charges using my debit card. I talked to APRIL who handled herself very friendly and professionally. She made me feel as if someone cares about this issue and would take care of it. Anytime I have to talk to a bank teller I am treated very well. April is very appreciated
It was a pleasure working with Luis Barrera on this new loan he made the process very easy and simple he also answered all of my questions. It’s always a pleasure working with Texas Bay Credit Union on a loan they make you feel like a person and not just a number.
I had a very pleasant experience with Crystal but a not so pleasant situation. My checking account and debit card are compromised. There were 40+ transactions that are fraudulent. Crystal patiently helped me go through my account to …
Texas Bay has financed us for several vehicles. Today’s call was about a refund for a canceled extended warranty. Shawauna was AMAZING! She helped with what we were needling and was putting out positive vibes on the phone. I could actually hear her smile through the phone! Thank you for you assistance 😊 …
Took out a second debt consolidation loan. I had gotten Luis again, he helped with my first loan. He is always quick and diligent. If I don’t count the weekend and the recent holiday he had the entire loan process completed in less than a day. 5/5 would recommend based on the impeccable service.
I would like to thank and recommend Natalie Balle. She helped me with my personal loan and credit card process. She is very nice and patient, she listens to your questions and helps you out. If y’all need assistance get with her she’ll get it done.
I would like to say that TBACU has some of the best people helping me when ever I need to get answers or help. Called today with an issue and it was resolved in minutes with Alyssa’s help. Alyssa was kind, helpful and easy to talk to. With people like her is the reason I been a member for over thirty years.
The customer service I received when I contacted Texas Bay Credit Union was outstanding!!! Please accept my thanks Natalie Balle for going above and beyond to help me with all my requests, questions and issues regarding my banking needs. Natalie was professional, courteous and quite informative in resolving all my issues efficiently.
Natalie Balle was the one to assist me here. She made it EXTREMELY easy to find and accomplish what I wanted. She was extremely responsive via text and answered all questions I had. I would 100% recommend this credit union to anyone needing financial consultation!
I had my truck refinanced with TBACU and it was an easy process. Luis, my loan rep helped me through the application process and with uploading all needed documents. He made the process fast and easy for someone who can be technically challenged at times, as the whole process was done with text and online. Great experience!
Lorrie, Texas Bay Insurance Agent has managed my auto and home owners insurance for a few years now and she does a phenomenal job! She actively searches for ways to save me money while maintaining quality products. She truly embodies the vision of the credit union.
Texas Bay has been excellent to deal with. My first check deposit was released quickly. They only placed a short hold on it.
When I call them the wait time is always less than a minute. The folks are very …
Milena & Tracy were such helpful people! Milena asked me what my financial goals were, we started talking and she mentioned how TBCU could help me with my needs! Tracy made the whole process so smooth and explained every detail! She …
My experience with Texas Bay have been amazing, specially with Natalie Balle. Natalie helped me with my loan for a new car and I ended up having issues with the dealership and Natalie was quick and efficient with changing the information in the system for me to get a new vehicle. I am very pleased with the service. Thank You again!
Really enjoy having my accounts with Texas Bay. Every time I call for help, they always have amazing customer service! Today, Alyssa was super sweet and very helpful with my two questions. I was at work and she offered to text me updates to keep me informed! 10/10 customer service
I cannot express adequate words in how AWESOME this institution is! Rocio (who I spoke to this time) was Amazing. She was so patient, kind, understanding and helpful. She answered all of my questions and was very knowledgeable. I love this …
Adalia did a great job! very professional I’m extremely happy she helped me with my loans!
Ashley helped me open my new account! She’s very sweet, professional and very knowledgeable. She did great. I’m happy to be a new member!
I open a loan today and Luis Barrera was very helpful and detailed oriented. Thank you Luis for all your help, you’re awesome 👌 …
Louis Barrera did a excellent job helping me with my financial needs he kept me informed of every detail i needed to help make sure all my paperwork weny smoothly. I want to thank him personally great job
Had a great experience with Luis Barrera. Quick responses and good Communication. Thank you!
Early on if the first pandemic I got a call saying I owed them $500. I had taken out all my money but a few dollars since I didn’t want to go in to close the account. I opted out of overdraft because I didn’t want to owe why was taken out …
Luis was very helpful and professional. Thanks again 😊 …
Brooke was super helpful getting my account set up. She answered all my questions and was super sweet!
Definitely recommend this branch and Brooke! 😊 …
Laura Vasquez did an amazing job answering all my questions and concerns and she also helped me in the process of getting second credit card. It was a very quick and simple process as well!
Natalie was awesome! Great service!
The young lady provided excellent service.
I was a little worried about coming to a credit union but the FSR Jamie Flores made my experience so much better! She made sure I was comfortable and understood the products completely. I highly recommend her!
Life long member here and Texas Bay has always been helpful for my family and myself. This overdue review is on behalf of my mother Gloria Newsome as well. Christina Gil is catching on quickly and has been very informative regarding Texas Bay updates and processes. Seems she’s really becoming a team/company asset. You guys rock!!
Since🛬moving to Texas I’ve found the best 1 stop Credit Union EVER💜!!!!
I never could have dreamed of owning an SUV like this but I was BLESSED to have a Loan Officer named Laura Vazquez🙏🏽 She handed everything I’m so blessed to …
Karen Treviño is the person to go if you need any assistance in getting a loan.she is very helpful and attentive also very informative. She has been helping since I been a member in this bank I recommend her.
Luis Barrera was outstanding in assisting me with my financial means. i recommend LB with a five star plus rating.
Top notch! Needed to use their shared branch service. Ashley and Isidro helped work through some compliance issues. Kept me informed of next steps, were considerate of my concerns. The entire branch was clean, orderly and very friendly. …
If you have any insurance needs send Lorrie Freeman an email at Texas Bay Credit. Super fast response and always top notch customer service. I also got my mortgage through Texas Bay and the process was easy, fast, and no surprises.
Came in to join my wife’s current Checking Account since we recently got married. Shane helped us out and was able to further help me out with new Balance transfer card with 6 months no interest! Left my big name Bank for this awesome Credit Union.
Had the pleasure to meet Geneva at TBCU, she handled my financial entity. She is professional, great attitude and patient. I would definitely recommend her, she’s phenomenal. She has great customer service.
Natalie was awesome to work with. Thanks again
****Very Helpful.***** I would I like to recommend Mr. Marcos Puente. He is a Call Center Representative for Texas Bay Credit Union. He recently assisted me with an issue I was having with my online banking. He took the time to find the problem and resolved it. He was very patient and professional. Keep up the great work Marcos 🙂
Luis was very helpful, kind, and quick.
THANK YOU.
Have a good day.
Jailene was extremely helpful and pleasant!
Mr. Luis Barrera was amazing and rapid.
He received my loan and worked on it immediately, I was approved and funded same day. If you looking for assistance I definitely would look toward Texas Bay and reference Mr.Barrera.
I definitely rrecomenrecommend this bank is simply stand by their words adulting is hard, banking doesn’t have to be great customer service from Israel and Tracy but all the staff is very helpfull grate job guy im very grateful
Luis Barrera was super helpful with my refinance and I would totally recommend his expertise to anyone who is looking for any kind of assistance with loans. TBCU needs to give this man his own parking spot with a plaque that says, “Awesome Loan Officer”.
Call for a question regarding my refinancing on auto loan , not knowing Ms Keily Aguirre was going to make the process so quick and the easiest way ever !!
Thanks a lot for your help Keily!!
Despite a long wait time in a busy part of the day, Luis Barrera quickly and efficiently took care of my balance transfer needs. Within minutes I had received from him electronically the papers to sign that completed the transaction. Kudos to Luis!!!
Thank you…
Times are getting hard. With last minute needs… Texas bay has always been good to me. Luis was very professional and offered fast and quick assistance.
I usually visit the drive thru, but recently I had an issue with card and visited the branch. Ms. Ashley took care of my concern from start to finish. She’s extremely courteous and professional;full of knowledge. Even after she solved my …
The best credit union if you are moving to Texas!
Tracy Alamos is very very efficient professional and personable. Knows her job and is excellent at it. I have been a TBACU member for over twenty years and do not tolerate bad customer service. Tracy is the only one I see at TBACU to …
If you want a great bank with superior customer service then you’ve found it. Banking used to be a chore but my fav teller Ashley always makes me feel welcome and makes everything easy for me. Im ecstatic that I made the move from big bank and am now being taken care of by a credit union that greets me by name!!
I had a horrible experience at my previous bank and decided to move on over to Texas Bay Best decision ever!! The transition was so smooth & I received the best help from Brooke! 🤗 …
Dianna Wallace did an excellent job helping me with my loan over the phone. She was a very helpful person and does a wonderful job. I give an A+ for customer service!
Texas Bay CU is an awesome bank. I called to find out about a loan and Jeanette Ruiz provided exceptional service. Texas Bay CU has been my only bank in Texas. It if wasn’t for TX Bay I wouldn’t have been able to relocate and build my life here. Thank you for always being here for me when I need it!
Geneva Collins-Spiller.
She’s the best. Please make her the Branch Manager or I will move my funds else where. …
Geneva Collins-Spiller helped me with a personal and car loan. She worked with me from the start till the end! She would constantly call or text me if I was missing a document. Life happens and held up the process of my loans but no matter …
Dianna Wallace is Amazing!! She helped with every detail during my car loan, then made sure to check on me and my family during the Covid-19 pandemic. Great customer service.!! Thank You Texas Bay for having exceptional workers and understanding hard times with your members. 😍😍 …
Brooke is Amazing at her work such great customer service she provided and very helpful with everything thank you again Brooke and Texas Bay Credit Union is by far the best!
I had an amazing customer service experience with Emily. From the start she greeted us with a smile making us feel welcoming. She was very knowledgeable and informative. She continued to help us even though the branch was closing. At no point did she rush us. There should be more agents like here.
Good service by Victoria Sifuentes very nice I give her a 10.
I am very pleased with Keily Aguire’s assistance, she helped us thru the process of getting a credit line, always very helpful and answers our questions in a timely manner, thank you Keily
Texas Bay CU helped me with both of my car loans. When I lost all hope of finding the right car, they took their time with me. Worked with me though out the whole process and even talked me down when I had given up. I love them and will …
Been with this Credit Union for Almost 8 years and never had an Issue. Shane helped me this time around with a new Credit Card and was able to get my payments at a convenient rate. I highly recommend Mr. Ludwig he really cares for customers and sets them up for success.
Luis B helped me out of what I thought was a difficult situation but he handled it w/ease thanks
Luis was an excellent help, helped me with everything! Process was easy and effortless, if you need help with any banking needs ask for Luis B. Thanks y’all!
Jaslynn Varela was very helpful in helping me complete my transaction over the phone. I appreciate her politeness and professionalism during the call.
Liberty and Erica did an absolute great job assisting me with being approved for a loan. 5 star service all the way around.
This was my first time using this service. It was one of most satisfying experience. Ms Laura Vazquez was so professional and patient with me. She took out time to explain the different options. Then we agreed on the one that best fit my …
I needed assistance locating a purchase made a year ago. I had no idea the exact month, other than, it was made in 2019. I was fortunate to speak with Nereyda Lopez who went the extra mile to locate the transaction and provide the bank statement for the proof of payment. This is how you deliver excellence!
Awesome job!
Love this bank! Been with them for years and they have always took care of me. Just got an auto loan today and Luis Barrera really went out of his way to assist me. Great bank with awesome customer service!
Tracy Alamos has been most expedient, helpful and kind throughout the processing of our loan.
She is an exceptional loan officer for Texas Bay Area CU.
Sabrina was so nice for offering a refinance on my vehicle and Tracy helped with the process. They were both very professional. Tracy explained everything in detail and was very quick processing it.
I called today about an issue I had been dealing with re: a Zelle transaction. The lady (name may have started with an S) went above and beyond to help me. I had previously called with no resolution, but she was able to walk me through what I needed to do. Can’t thank her enough!
Luis Barrera assisted me with my loan. He kept in constant contact and patiently walked me through the process. Everything was done through email and text, which made the process easier for me. I’m sure everyone at TexasBay is well equipped to help anyone, but Luis will be my go-to person from this day forward.
Luis Barrea rocks! Luis made the stressful car buying experience not so stressful by answering all of my questions about financing and make it all work. I really wish I could give 10 ⭐️ s.
Luis Barrera provided excellent customer service. He not only helped me with my credit card application, he also offered balance transfer option, and the possibility of refinancing my auto loan. Excellent service!
Thanks for taking care of us during Covid.
I meet Jeff and the rest of your teletellers as a result of the lobbies being closed. Jeff is a hoot, we always have a laugh when I speak to him and if I don’t …
I have been a member of Texas Bay for over 25 years!! I am so thankful for all the services they provide. BUT, today I am writing because of the AWESOME service of Mrs. Geneva Spiller.. I am currently going through a major repair in my home …
I’ve been a member from Texas Bay Credit Union for a while…and I’ve never been treated better at any other banks like this one does…I’ve always recommend a lot of my friends and family to open an account at this bank, that they won’t …
I have been a member of Texas Bay Credit Union for many years. It has been a great experience, mostly because of the customer service. One employee, Franscessa, in particular has gone above and beyond to welcome me at each interaction. She …
I just want to say thank you to this 2 individuals , Yovanna Ortiz and Israel Pineda for working as a team on getting my insurance quoted and helping me refinance my vehicle, great member service and shows what a great team work they have. Thank you Texas Bay for awesome employees
It’s always a great experience with them. Always makes it easy and fast.
Came in a few weeks ago open an account spoke to the representative Tracy A. She offered a lot of services the bank offers that really would help me an my family Financially. I want to thank you for your assistance and follow up .
Luis Barrera did an amazing job helping me and my son with a much needed loan. He is very patient man which helped us out a lot since we had no idea what we were doing. I personally think you should give him a raise!! or at least a corner office!
Luis Barrera was extremely helpful in guiding through my loan process. Easiest loan experience I have ever had.
Nereyda Lopez was the third assistant that I acquired through Texas Bay credit Union. She alone through her perspicacity and insights as well as her perseverance was able to correct the problem with my online banking situation. I consider …
Gavin was very kind, helpful and responsive.
If 1/2 a star was a option it would be my choice to rate Texas Bay Credit Union.
It is impossible to do business here as a business. There are NO Business loan …
Great place, been banking with Texas bay for less than a year and the customer service is amazing always easy and smooth transactions any questions or concerns are resolved immediately. Recently opened up another loan account and Luis Barrera helped me every step of the way amazing help!
Such a great teller !! Very informative !! And answeres all your questions even the ones were shy to ask !!!
Luis Barrera reached out and was able to assist with new business. I was able to complete entire process on my phone. It was so easy and convenient. All the documents were mobile friendly. Definitely recommend them.
Brooke was amazing!! She handled my application with utmost efficiency and amazing customer service. Pleasure doing business with TBACU
Luis Barrera was able to process my application in an efficient manner without me having to visit a location or speak on the phone for any period of time.
Emily was great! Friendly and knowledgeable. She walked us through all our options and took time to explain and answer all of our questions. Overall, Texas Bay Fuqua, has the best staff. The team approach to do the best for the client is evident in their interactions with one another. Happy staff make for a successful business!
Emily is fantastic! She’s been helping me for the past week, I had a question just about a payment for my truck and ended up getting it refinanced with an extended warranty and GAP added and my payment was still lower! As well as …
I had the BEST experience with Geneva. I called in for a quick question regarding the Skip N Play promotion and ended with my car refinanced and my credit card balances transferred to one monthly payment. Geneva was very patient and continues to answer my questions! Many thanks, Geneva!!!!
I’ve been using this credit union for over 5 years now. They were very helpful when it came to refinancing my car. …
Thank you TBACU team for meeting my banking needs and excelling with my customer service experience. Big thanks to Jeanette Ruiz and Luis Barrera for all of their help!
I want to thank for her professional service Natalie Banda. She went the extra mile to help me out to go through. I am glad TBCU is doing better. Thank you.
Louis is definitely the best hands down it’s never a hassle he is very professional and the process is super quick ! This is literally the best bank I’ve ever been with & the workers are awesome.
I recently became a member and have had great service from the start! I’ve had the pleasure of having Lamond as my go to representative and he is fantastic. Easy to talk to and easy to keep in contact whichever way you like- in person, …
Jailene was very helpful. Stayed on my issue until it was resolved.
Thanks Nallely for ur help really good customer service great job
I’m really happy and pleased with TBACU. I have been a member since the early 80’s. Loan Officer Luis Barrera helped me tremendously and was very polite and patient. He guided me every step of the way through the process and paperwork of my new vehicle loan. Thank you Luis!
I was assisted by Juliana Blanco and her service is amazing ! She was very kind and helpful. I have been there plenty of times and she is one of the employees that I ever came across with . She was very respectful and helped me immediately with my issue. I love this bank and will continue to go there because of her !
Luis Barrera was my loan officer and he was very helpful. He made the process quick and easy. We were able to get everything done via text, email, and docusign which I absolutely loved because it didn’t take away from my work day.
Geneva Collins -Spiller did an outstanding job. She was extremely professional and very engaged with the business at hand. She always kept me informed with every step of the way. She worked extremely well with the under writers. I really …
Having TBCU as my bank is great! Joshua helped me setup a new account and has great customer service. I recommend TBCU to anyone for banking and other financial needs.
My parents have used this credit union for several years with no issues, so I decided to try it out a few years ago when I bought a new car. It was probably one of my biggest regrets in recent memory. Problems began almost immediately when …
I had the pleasure of speaking with Liberty Garcia this past week. She went above and beyond to assist me with my needs in a very polite and professional manner. Even with the recent winter storms that caused outages, she was eager to help and was very prompt. People like her keep loyal customers like myself very happy. She’s a keeper!
We refinanced our home couple days ago and we completed everything without having to go to the branch due to covid but I can say the process was super smooth and easy all thanks to Angela Aguilar. She was able to give us the best rate! She explains everything and is attentive to our needs. I highly recommend them!
I was assisted by Miss. Minh she was professional and on point in helping me resolve my situation.
Great job !!
Alyssa was great! Very fast and helped get my account set up without any issues. I highly recommend this branch A+
Luis Barrera. Made the banking process quick and easy. Thanks 🙏🏻 …
Luis B. Is the guy to go to for personal loans! Quick and easy with this guy with great terms. 🫡 …
I shared my experience with the customer service from branch manager Iris Adhere and Nicole (manager). Their response was just as predictable as can be. They lack the service and the professionalism a bank should hold. Instead of taking …
Ashley R. is the reason I have my car loans and credit cards at Texas Bay, she is very friendly and attentive and will take ownership of any issues I have with my loans. I love technology and the updated app but her personal touch is what …
From the moment I walked in the door I was greeted with smiles and immediate help. The vibe is professional and pleasant. Karen helped me and my husband with our needs in a timely manner and she stayed after work just to make sure my deal …
this is the best bank ever. If you don’t have an account this is the bank to come to. I’ve been with these people for so long and they always treat me good. They have good customer service and they are fast. I highly recommend Texas Bay …
It’s a very nice experience with all of them specially whit karisa and her team
I was able to quickly get loan information, talk with Luis about details and get approved. 😊 …
Roxanna was very profesional, attentive and helped me efficiently in a short period of time I highly recommend her and the bank services
Natalie was very great in helping me with the loan. Super fast and easy can’t beat the quality of service from Natalie. If I need another loan I will be asking for her. Thanks Natalie!!!!!!
Natalie, thank you for your excellent and professional customer service! I am proud to be a member of Texas Bay Credit Union.
Thank you to Ashley Izaguirre at the Fuqua Branch for helping me get a credit card and look into refinancing my vehicles with a low interest rate.
Also thank you to Israel for always reaching out to the people I recommend in a …
Texas Bay Credit Union is incredible. Alyssa was excellent with her services.
Luis was very professional and really wanted to help with my loan. He kept me informed every step. When it was time to sign documents, he let me know when they were available for signatures. Luis is a TOP NOCH employee and deserves any raises or promotions due him.
April was a refreshing customer-service-oriented representative that actually knew her job and did it. She was pleasant, courteous, and competent in addressing my online banking quest and is a credit to TBCU.
Called about adding my cards to Apple Pay and make sure my cards are added to TBCU Card Control App. Alyssa was more than helpful on getting me setup with my Apple Pay and finding why my cards could not be added to the card control. It was a simple fix and now I am more than happy!!
I spoke with Brooke she’s very pleasant to speak with. I was able to do everything over the phone. We have the same hours of operation so it made it hard for me to come to the branch. I’m glad that I was as able to open my account that way. So accommodating. Thanks. 🥰💕 …
TBCU has outstanding customer support! Best banking experience ever!! Thank you Texas Bay for meeting all my personal and business banking needs.
Kelly Aguirre was totally awesome me and my husband don’t have time to go to the bank she made easy for us
Took care of the loan same day I will recommend tbacu …
Natalie Balle was amazing with assisting me crossing all my t’s to complete loan documents. When great customer service is involved everything is a breeze & she did not disappoint.
Thank You to Luis Barrera , I got approved for my Auto loan. The process was supper simple and straight to the point! Thanks again for your help , great guy.
Wonderful experience at the 225 location! My teller was Natalie. She was friendly, professional, efficient, and knew exactly what to do to make all transactions run mistake free and smoothly!
I was helped by Financial Service Representative, Luis Barrera. Mr. Barrera was extremely helpful and patient. He made sure he provided the best results that suited my income.
Very helpful and knowledgeable. She helped me solve a problem 3 other people weren’t able to solve!
Pretty standard credit union definitely three stars. I do enjoy the virtual tellers on saturdays. I’ve had some problems with getting call backs and follow up from within other departments. Five stars for Mr. Jeff at the fuqua location he’s …
This credit union is not even worth a 1 star rating, this place is horrible! They never do anything right, I always had to go back and sign something, or do this or that. It is absolutely ridiculous! I am so tired of the novice employees at …
Karen was very helpful and so sweet with me! She took her time to explain everything thoroughly as it was my first time getting a credit card with texas bay & a car loan! I have always loved this bank, and have never had any issues. If you want someone smart & straightforward go to her! 🙂
Ashley was very professional and patient with me. Thank you for your great customer service!
I would like to thank both Ashley and Juan for assisting me today!! They are amazing 🤍 thank you Texas Bay!! …
I have been a member since 2017 and Luis Barrera has always been so helpful! He assisted me with my first loan and he also helped me with my recent loan. He is super knowledgeable and gets things done in such a timely manner. I am able to …
April was very kind, patient, sweet and above all helpful
I just love this bank. Gavin is the best!
I’d like to compliment one of your employees, Jeff for the excellent service that he always provides. I am highly pleased with his professional manner along with a great smile each time his face appears on the screen. …
Luis with TBCU is such a great person. He always takes good care of his members. I’ve done several Loans and refinancing of loans with him and he always seems to get me what I want. Please request him when looking for your next auto or personal loan.
Luis Barrera was very professional, knowledgeable and very helpful. I enjoyed working with him, he helped me through this process to the end with ease. Luis did an outstanding job.
Process made smooth and easy with most of the work done online and via text. Highly recommended
Roxana is very nice and helpful made my loan application an easy process for me
She was very nice and helpful . Helped me fast !
Ms. April Polley was extremely courteous, a great listener, professional, and provided the necessary verbal assistance with regards to meeting my immediate banking needs. I applaud her stellar performance and would like to confer upon the highest possible marks for her actions. Thank you again, Ms. April!
Luis Barrera helped get a person loan for some vehicle repairs I needed done. He was able to get the amount i needed as well as comfortable payment. He went above and beyond so much so, he approved me for a credit card as well. This was definitely customer services at its finest! Thank you Luis.
I applied for a loan and the process was very easy and straightforward! My loan assistant was Luis Barrera, he was great! very helpful and provided excellent customer service! I’m very satisfied with Texas Bay CU!! Thank you ☺️
I’ve been with Texas Bay for about 3 yrs now I believe, decided to try to apply for their credit card. Everything was done online with the help of Luis Barrera. He texted and communicated with me and got all the documents to me and had me approved by the next day. Thank you so much Luis for all your help and kindness!
Amazing customer service! You have to ask for Paige Durham!
I just moved here from out of state, and Paige welcomed me and helped me with so much patience at the Fuqua branch. She’s extremely helpful, thorough, …
I am extremely grateful for the compassion that was shown to my family by our loan officer Tracy. She was patient, kind, and understanding. She took her time to hear our story and helped us gain a solution in refinancing our auto.
I applied for a loan to consolidate debt. The process was easy and was finished in less than a day. Customer service was great and Luis Barrera was very friendly throughout the whole process
Mrs. Alexis was Awesome in helping figure out what was taken place with my account
Mr Barrera was vey helpful and knowledgeable. He made the process very simple and easy, it was a pleasure working with him and I plan on working with him again for a future auto loan. I’m thankful to have someone like Mr Barrera on my side.
Had a question about making sure a charge would not come through after canceling a subscription. Chloe made sure about the proper procedure and advised what further actions I should take. Chloe was very friendly and helpful. Texas Bay CU is lucky to have her.
Just finished up a quick call with Josh. He was extremely pleasant and helpful in explaining the next steps of the loan approval process.
Little over a year left on my loan and these guys keep harassing me with proof of insurance letters. I have submitted 3 proof of insurance in the past 4 months yet the letters keep coming. Avoid these thieves.
Awesome and Galvan was extremely helpful and nice and resolved my issue
Today I requested a travel notice be placed with “Card Services” on both my debt and credit cards before an upcoming trip. My experience with this process was both stress-free and delightful. It only took a few minutes and I was impressed by the professionalism and courteousness of the young lady helping me. Thank you Chloe!!!
Luis Barrera was very helpful with my transaction. He made sure I knew exactly what was need and expected during this process. Highly satisfied with his service.
I’ve been with TX BAY for 7+ years, never had any issues and they’re amazing. Natalie was hands down the best. I called with an intent to refinance and she assisted me with selecting the best option for my situation to lower my overall monthly expenses. She listened, was patient and initiated a solution.
Luis Barrera was really helpful in guiding us through the loan process, helping us with different options that fit our budget. Employees were understanding and helpful. Quick and easy process
I ALWAYS contact Luis for any banking needs! If he is t the right person he can quickly get me to the right place. He is so super professional and one of the main reasons Texas Bay is still my bank, even though I live an hour and a half away! 10/10 recommend calling him for any banking info!
My experience with the people at TBCU was exceptional. The staff was very friendly and attentive to my needs. Luis Barrera was extremely helpful with my entire process over the past two days, assisting me with any questions and he made the whole process quick and efficient. I am very satisfied with my experience.
Awesome financial bank ! They have always
been there for me and my family !! Through our hardships!! Roxana was awesome so genuinely and eager to assist with our needs very patient ,my question were …
I love how patient she was with me amd how she insisted to help me with whatever else i needed.
Natalie was very helpful and quick to respond to my questions. It was a pleasure working with her.
I just refinanced my car today and I had an amazing experience! Luis Barrera made everything so quick and easy for me to sign forms and provide forms via cell phone. He was very tentative with my application a got me a low arp and much lower payments!
My experience was simple and concise. Natalie Balle helped me through the process of getting my first unsecured loan and it was easier than I thought. I’d definitely recommend doing business with her!
Karisa took care of me when I opened my business account. I’ve done much business with them over the years. I always go to the one on Fuqua.
Just wanted to share my experience with loan officer Israel Pineda. I highly recommend for you to seek either credit cards, car loans or anything you might need through him. He is very genuine when it comes to helping out customers. I had …
Chloe was very helping and meticulous in helping me with my transaction. She triple checked the transaction to make sure I didn’t have any problems and verified with management to make sure all parties were all the same page. Thank you Chloe for your excellent service and attention to detail.
I had a great service with Victoria she helped us a lot very sweet and supper professional
I have been with TBCU for the past 5 years. I have never had a bad experience with them. The staff is very friendly and helpful.
Luis at TBACU was very professional. I an genuinely glad that y were able to assist. I appreciate you.
Great Credit Union…They are great with loans. Great customer service today well always great customer service whenever I go.
Be careful with this credit union, they are not honest and will lie to you. I refinanced my personal truck and took a loan out to purchase another one well everything went smooth until I picked up the new vehicle from the dealer ship. I …
Just came today for opening my checking account. All the staffs are very nice and welcoming. I like how they have a individual room to serve you so it would be more private. Thank you Israel for being so patient and spending time with me …
Miss Christina Gaytan was very helpful when I needed help in solving a problem she was so professional so polite so nice I really felt good with someone helping me out with my problem.
Gabon was very Helpful. He told we I Exactly needed to know
Liberty was awesome! Me and my husband are looking into purchasing a new vehicle and I called to my local branch to further understand the process. I got Liberty on the other line and she was so delightful. Our financial situation is a bit …
Luis was great he was polite and patient when helping me very knowledgeable and knew what he was doing. I give him star.
I loved the attention Victoria showed me, the help she provided was more than appreciated. If it was not for her going above and beyond this personal would of not happened.
Every time I talk to the employees at Texas Bay Credit Union off Fuqua they are incredibly nice and helpful. Today, Alyssa helped me with an issue I had today regarding my account and she took care of my issue within minutes. I really appreciated her understanding and kindness. Thank you guys for all the hard work y’all put in!
Luis assisted me with a vehicle loan for the second time and the process couldn’t have gone any smoother !! Luis was quick and to the point. Will be requesting Luis again in the future !
I called this morning to order checks and Nallely answered my call and she was very professional and answer all of my questions it was a pleasure dealing with her.
Very personable and attentive, reassured me he would do whatever it takes to resolve my issue . Called me personally to update.
Karisa made my first experience with Texas Bay so smooth and simple. She did such a great job!
Ms.April answered the phone with the best attitude Ive gotten in a while. She was such a delight & helped me throughly.
Shawauna Was The Best I Have An Experience With @TBCU ,She Knows Her Job ,She Took Care Of Business, Very Professional, She Seen The Issue And Fixed It. GREAT JOB SHAWAUNA. Your not getting paid Enough .
Joshua was very friendly and helpful with the process. It was a pleasure to talk with him he was extremely professional.
Roxana was very helpful with processing my loan. She answered all my questions. It made the process easier.
Incredible. I thought maybe a day or two process but Luis Barrera expedited and I had a draft letter within a few hours. His efforts are the reason I stay with Texas Bay
Gavin was very helpful and informative. He was able to help me resolve my problem in a timely manner.
Ericka, you are amazing at what you do and helped us 100% with everything always answering my questions. I chose to do business with you because of how you treated us with outstanding customer service. If you want auto loan us Texas Bay and ask for Ericka ! What a amazing experience I had Thank you Chance & Jose
Today was a great day because Shawauna answered the phone in customer service department. She was patience, caring, and very professional. Getting older comes with a different kind of anxiety, because we never know who will answer the …
Roxana was the definition of customer service. Her ability to navigate this process made it so much easier for us. I’ll never use another company to finance.
TexasBayCU has the best customer service. Shawuana was a big help resolving an issue with my acct. And guided me thru the situation. All over the phone! I did not have to go in to resolve my issues and there were no “extra”fees attached to …
This is the worse bank in the history of banking. Their customer service representatives are clueless. Mobile banking is beyond frustrating! I regret ever banking with this trashy bank. Run as far as possible from this credit nonsense.
Karisa Jones is exceptionally good and my go to person for banking needs. I also recommend Texas bay credit union for all your banking needs…
Don’t waste your time with this organization. I sent an inquiry re: home equity loan (request for contact) through their website – a week later, still no response (South Shore location). Scheduled a telephone meeting at 11am 6/27 – was …
Christ on a cracker…the South Shore branch is either seriously understaffed or they just don’t give a rat’s rearend about gaining new business. I had previous bad experiences with a telephone consult arranged through their website …
Luis was great! Easy to work with, efficient and kind. He got all of my financial needs squared away and even made suggestions that saved me money.
Getting a personal loan was super easy, and it didn’t take long at all, I was contacted quickly. Mr. Luis Barrera was very professional, personable, and made the process super easy for me. Ty!!!
I don’t know how my review of Texas Bay Credit Union will be able to truly describe how awesome they are but I’ll try. From Luis Barrera and his amazing communication with refinancing my car to the mortgage team including Logan, Adalia and …
Luis Barrera reached out to me and left me a message. I was busy and didn’t return the call but he reached out to me again and I feel that’s very considerate for him not to put me in the back burner and still continue to reach out. Very nice Young man.
Luis assisted with an auto refinance. Got us a great rate and also helped us get a pre approval for a second used car loan. TBCU is great. We have been more than happy since switching over. Their service is excellent.
Applied for a personal loan and within an hour I heard from Luis on my approval! I had some questions and Luis answered them professionally and got the money in my account faster than I expected!
My Banker, Roxana Villalobos , was absolutely awesome. She handled my banking needs with confidence, knowledge, professionalism and in a timely manner.
I will definitely keep her as my personal banker and do business with her on my …
After many years of business with Texas Bay, I have never received as great a service as I did with Vanessa. She’s a great example of fantastic customer service.
Joshua did an outstanding job helping me through the membership process. He was always in communication with me. He followed the entire process from beginning to end. I am very impressed with the level of professionalism and knowledge I …
Brenda V She was very wonderful in her work, patient, and achieved everything I aspired for.
Thank you so much again
I was assisted by Rocio today, we were on the phone for about 20 minutes. She took care of my requested, answered my questions and was very professional. Thank you again, Rocio. TBACU thank you.
AWESOME BANK 🏦!!! Gavin On The Member services side was extremely thorough and helpful. Top quality & professional service from all staff !!! …
Christina Gaytan was awesome! She answered all of my questions and was very kind. Thinking about switching over with you guys!
Gavin was very helpful assisting me today with my issue. She was very knowledgeable in doing her job
April was very pleasant, easy to talk to, well informed, and an outstanding member of your team who was eager to help and answer all of my questions.
Roxana was extremely helpful and knowledgeable about loans products. Happy to bank with Texas bay because of people like Roxana.
Gavin Hester gave great service and helped to assist me quickly, the Texas Bay Fuqua branch is always on top of their game. I have been banking with tbcu for over 10 years by far they are the nicest and most professional team I have dealt …
Thank you April and Debbie for making my experience with Texas Bay Credit Union a pleasure! You both took the time to answer my questions and professionally handled my business. I celebrate my decision to choose TBCU.😃 …
Great customer service today w April @ TBCU. I truly appreciate her following thru with my 1st phone call , she was able to complete my request within 15 min or less. Fast & quick response . Thanks for all your help .
Worst bank to bank with, you don’t get NO benefits from banking with them, the app they have is so slow and every time I move money from savings to checking it’s says “denied” for some reason but ends up moving it. And you deposit money it …
Thank you so much for helping me deal with my current needs. It was most appreciated and thank you with handling it very quickly. Excellent customer service.
Applied for a loan and the process was very easy and fast. Luis Barrera did a great job helping me secure the loan I needed!
Natalie was such a great help!
She helped me open up a credit card and helped me sign up for my first loan
Gave me helpful information and answered all questions
Ashia is amazing and so helpful. Answered all my question and really took the time to talk me through my options. Recommend her 100% 🙂
Natalie was my loan officer and she was amazing throughout my entire process. She answered all of my questions and made the process so streamlined and easy.
Always very helpful staff. Any needs I’ve had have been met quickly. Lowest interest rates. Love them!!!
Great customer service and knowledgeable staff. Natlie Balle helped us with our personal loan and she made everything quick and painless. Very helpful and friendly. Definitely recommend!
Had a lot of help from liberty, Natalie, and Josh the entire process of helping me from start to finish was awesome and helpful I would recommend Texas Bay to anyone who wants to do business with them.
The staff at Bay Credit Union is friendly and efficient. Mrs. Ashley Izaguirre was very helpful and pleasant. I definitely enjoyed my business experience.Thank you!
Miss Ashley was real patient and understanding with my situation on card control problem. I really love her attention and attitude. Thanks for helping me out.
Worked w “ABI” at main branch (phone) and was delighted by her personality, willingness to help and patience with my questions. We were working in account for our family to transact business for deceased relative. It is an emotional time …
Gavin was amazing, he made sure my problem was resolved in a timely manner. He handled my case perfectly after so many other attempts with other representatives, he took it upon himself to make sure my situation was taken care of the same day.
I have been with Texas bay for about a year or more now and they have been such a wonderful branch to bank with. Nallely has been a great help she is very knowledgeable and when I’ve called and asked questions for clarification about my banking she went above and beyond.
Natalie has helped me now with 2 vehicles under TBCU. She’s very responding when needed and efficient. She’s looked out for me when dealing with these dealerships. She’s a 10/10, thanks!
Rocio was so nice and patient in helping me get my account set up. I was so glad we were able to get it resolved quickly! She’s the best.
Luis with TBACU assisted me with my loan request, he was so friendly and very professional. Luis sent me the link to fill out the forms and sent me a verification that my loan was approved. Thank you TBACU you have the best staff.
Thank you Erica Jones for assisting me with my financial matter. Erica made everything so convenient I didn’t even have to leave the comfort of my home. I will definitely be reaching if I’m ever in need.
Gavin was very kind and helpful. I needed to set up my card with my apple pay and he was very quick in getting that set up which I appreciated a lot. Gavin was very sweet as well!
Roxanna Villalobos was absolutely a dream to work with during the car loan process. She was so helpful, attentive, and responsive. This is the 2nd car i’ve purchased through TBACU and I will always keep coming back. Thank you so much for …
Jennifer did an amazing job by helping me with my car loan. She took care of everything and made it a wonderful and easy experience for me. Thank you !
Alyssa helped me today get a debit purchase pushed through that had been initially denied. I understand that the amount was unusual to my buying history and I appreciate TBACU looking out for my protection. Once Alyssa understood the …
Great experience, I worked with Natalie to get financing for a new vehicle and my family and I were in our new vehicle that same evening! Very informative on all the details and different options and she was just a phone call away the whole time to answer any questions.
Today I had the pleasure of been helped by Jailene S.. by far one of the best experiences I have ever had when it comes to getting help from a bank. Jailene was very nice and professional and she understood my reason for calling the bank I wish every bank had an employee like her.. thumbs up and 5 for her
I had a concern about fraudulent charges using my debit card. I talked to APRIL who handled herself very friendly and professionally. She made me feel as if someone cares about this issue and would take care of it. Anytime I have to talk to a bank teller I am treated very well. April is very appreciated
It was a pleasure working with Luis Barrera on this new loan he made the process very easy and simple he also answered all of my questions. It’s always a pleasure working with Texas Bay Credit Union on a loan they make you feel like a person and not just a number.
I had a very pleasant experience with Crystal but a not so pleasant situation. My checking account and debit card are compromised. There were 40+ transactions that are fraudulent. Crystal patiently helped me go through my account to …
Texas Bay has financed us for several vehicles. Today’s call was about a refund for a canceled extended warranty. Shawauna was AMAZING! She helped with what we were needling and was putting out positive vibes on the phone. I could actually hear her smile through the phone! Thank you for you assistance 😊 …
Took out a second debt consolidation loan. I had gotten Luis again, he helped with my first loan. He is always quick and diligent. If I don’t count the weekend and the recent holiday he had the entire loan process completed in less than a day. 5/5 would recommend based on the impeccable service.
I would like to thank and recommend Natalie Balle. She helped me with my personal loan and credit card process. She is very nice and patient, she listens to your questions and helps you out. If y’all need assistance get with her she’ll get it done.
I would like to say that TBACU has some of the best people helping me when ever I need to get answers or help. Called today with an issue and it was resolved in minutes with Alyssa’s help. Alyssa was kind, helpful and easy to talk to. With people like her is the reason I been a member for over thirty years.
The customer service I received when I contacted Texas Bay Credit Union was outstanding!!! Please accept my thanks Natalie Balle for going above and beyond to help me with all my requests, questions and issues regarding my banking needs. Natalie was professional, courteous and quite informative in resolving all my issues efficiently.
Natalie Balle was the one to assist me here. She made it EXTREMELY easy to find and accomplish what I wanted. She was extremely responsive via text and answered all questions I had. I would 100% recommend this credit union to anyone needing financial consultation!
I had my truck refinanced with TBACU and it was an easy process. Luis, my loan rep helped me through the application process and with uploading all needed documents. He made the process fast and easy for someone who can be technically challenged at times, as the whole process was done with text and online. Great experience!
Lorrie, Texas Bay Insurance Agent has managed my auto and home owners insurance for a few years now and she does a phenomenal job! She actively searches for ways to save me money while maintaining quality products. She truly embodies the vision of the credit union.
Texas Bay has been excellent to deal with. My first check deposit was released quickly. They only placed a short hold on it.
When I call them the wait time is always less than a minute. The folks are very …
Milena & Tracy were such helpful people! Milena asked me what my financial goals were, we started talking and she mentioned how TBCU could help me with my needs! Tracy made the whole process so smooth and explained every detail! She …
My experience with Texas Bay have been amazing, specially with Natalie Balle. Natalie helped me with my loan for a new car and I ended up having issues with the dealership and Natalie was quick and efficient with changing the information in the system for me to get a new vehicle. I am very pleased with the service. Thank You again!
Really enjoy having my accounts with Texas Bay. Every time I call for help, they always have amazing customer service! Today, Alyssa was super sweet and very helpful with my two questions. I was at work and she offered to text me updates to keep me informed! 10/10 customer service
I cannot express adequate words in how AWESOME this institution is! Rocio (who I spoke to this time) was Amazing. She was so patient, kind, understanding and helpful. She answered all of my questions and was very knowledgeable. I love this …