I have had absolutely great experience from United consumers! I have purchased and paid off 4 vehicles with this bank. Great customer service and communication! Very professional and made it easy every time I got a loan! Will continue using this credit union for future loans!
If I could give no stars I would.terrible customer service.snotty attitudes and no empathy,and I mean no empathy with there customers.as soon as I am capable I am dropping them I rather have no bank then have this one.
I was 1 month late on my second mortgage loan and they locked me out of my checking account the two accounts had nothing to do with each other and the only person that’s able to unlock your account doesn’t work on Saturdays which is your …
Worst customer service of anyplace I have ever dealt with. Got a home loan and they are not friendly. Cant wait to go get it refianced someplace else. If you need a loan this is the place I would ever go.
I want to thank Esther Hinkle for going the extra mile to help me with my late father’s accounts. She saved me from having to send this money through probate. THANK YOU ESTHER.
They don’t want your business, and they’re staff prove this on a daily basis. Everyone is a stranger to this place, no matter how long you’ve done business with them. Happily closing my account. AVOID!!!
If you ever deal with their financing department, DO NOT ever fax anything to them. After a confirmation receipt from my fax, they call back because either they lost it or they can’t communicate to others within their own office.
if I could give 0 star I would worst bank ever go through for banking very rood service lady up front door extremely rood on phone when I called when I went finish opening account last month lady took my money open bank account was very …
UC has only gotten worse over the years. Long lines in the drive thru always short staffed hold times on the phone take 20 mins or more. Very unorganized and poorly managed.
I’ve been banking with UCCUMO for over 20 years. Staff is always courteous and helpful. Drive up services have been going smoothly through these tough times.
Terrible Customer Service. I called multiple times to check on a loan application and never received a return phone call or email. Don’t Waste Your Time and let them ding your credit for nothing.
Had a call this morning about a transfer, I did not do. They knew I had never did that before. I appreciate their fast response. Have never had a problem. They go over the top to help. Penny James
Horrible bank will steal money from your account with unauthorized charges and put your account into the negative. It’s 3 days until Christmas and now I have no money to buy groceries or anything. Thank you for ruining Christmas for my family. I sincerely hope you get shut down by the FDIC.
I previously Banked at a big banking firm.
Decided to switch over to a credit union and United Consumers Credit Union is the very best. The people who I deal with each time are so welcoming and efficient. I have made different transactions over the years and felt good with each result.
My account is constantly getting frozen for “fraud alerts/suspicious activity” when I’m just paying my IOS app bills. I also work between most parts of Missouri and Kansas so I make purchases in both states. I’m getting tired of consistently coming up to the bank to fix this issue.
Went to go get pre approval for a home loan and worked with Kimball Johnson. Was told we would be approved and there should be no problem getting that done with the board and should hear within 2-3 days. Hadn’t heard from him after a week, …
Been with this credit Union for over 40 years. Great place to do business. Had several different types of loans and have always been impressed with the service. Staff is very helpful and customer oriented.
Highly recommend this place for any financial services.
I came here because I have a mortgage loan through them. I wanted to get a car loan too and I applied last week. Had to keep calling to get any answers, NO ONE ever answers their phone here!! Finally got ahold of someone else’s voicemail …
My experience with this place is awful, I never leave reviews ever but I felt the need to now. I have called his place so many times trying to get ahold of someone to talk about my car loan and I get sent to voicemail every single time. I …
Freezes your debit/credit card-unfreezes, then refreezes in the same day. Won’t allow me to pay for service in Canada, even though it is essential for my business. Still won’t allow cards to be digital even in a pandemic where many are going touchless. Would give 0 stars if I could
This bank has been a wonderful place to call home, we have been banking here for over 20 years and could not ask for better service, rates its like they are family!
This company was not very good at follow-up calls regarding a repossessed vehicle they were trying to sell. I placed a bid and was told I would be called before they sold the vehicle just in case I wanted to raise my bid. It was very rude …
Customer drive through service has been fine. Called to talk with someone regarding fraud activity and the lady I got was rude from the moment she answered. She even hung up on me because in the middle of me talking because I was a little upset. It was just unprofessional.
It would be very nice if your credit union would update the answering service when one is put on hold. You can not imagine how nerve wracking it is to continually hear the phone ring over and over with the same message. It would be so much more pleasant to hear melodious music verses the women’s grating voice as one waits.
Been a member of several Financial institutions over the years. If you want to deal with Big banks who really don’t care about you go for it. If you want personal, down to earth, great service from real people who actually do care, go …
They seriously just took it in there own hands to access my account that I have with them and paid my car payment for me leaving me with $37 dollars for the week. It’s my responsibility to pay my own car payment not yours. Never ever have I …
Their incompetence is ao bad that they have to try to be this horrible. Clunky app, credit card always on restrictions from non use or because you used more than once in a day, payments made to wrong accounts. The rates are no longer worth …
I have banked here for 18 years but they don’t care. Everyone is just a number to them. They will freeze your account regularly but if you call them due to seeing charges on your account you know you didn’t make getting them to do anything …
I’d be Much happier if I didn’t hear this government run establishment was so unprofessional as to have one of the middle aged staffed comment so much on how “cute” my Fiancé was to the degree it made him uncomfortable. He went to the bank …
The tellers/majority of the staff are amazing. Very sweet, pleasant to talk with, quick and formal. They’re worth 5 stars themselves. On the other hand, the lady who answers the phone is generally bitter and impatient, and the one person I …
After trying for over a week to get a simple refinance done on my home to take advantage of the low interest rates, I’m taking my business elsewhere. I’ve have to send multiple emails to elicit a response from a lender. When I do get a …
They have been my credit union for years! I have multiple accounts with them and all are always handled very professionally, they always handle my business with knowledge, efficiency and a smile! I have had 2 car loans with them and their …
Poor security. Went to deposit a check and they put it in the wrong account and then blamed me since they misread the number. I have an idea, maybe verify my name is on the account. Cheryl was very rude, I never recieved an apology for the matter.
Good Lord. Their rates are lower than most other FIs around, but it does come with major sacrifices. Customer service is atrocious. Hateful phone reps, incorrect information given just about every interaction, ancient mobile banking. It …
Stephanie called to let me know that my debit card was returned to their office due to an incorrect address. She was very kind and helpful and is mailing it to my correct address. I’m new to UCCU yet loving it already!😀 …
I wouldnt trust this bank. They allowed an OBVIOUS Fake check I mean like really bad completely obvious fake to be accepted through there bank, a bank I don’t have an account with, And they allowed the check to be processed through to my …
Don’t use this bank. My mom died and they were rude and hung up phone on me and held on to her money like they owned it. They released it to only one sibling without the other when both were in charge of estate. This bank is to big for …
Got an excellent rate as a first time buyer on my car loan, with my limited credit history on file they were able to give me a loan under 5% with no co-applicant.. The next best option I was able to find was in the 12% range!! Online payments have been easy to manage and they have always been cordial and professional to deal with.
I regret doing business with Consumers Credit Union, their priority is definitely not their customers!! You cannot trust this credit union and I highly suggest going elsewhere.
An awesome place to do busy. The staff is always friendly and willing to assist. Great rate on auto loans and they are offering a promotion of a $100.00 cash back for every 10,000 financed, That’s free money! I suggest that you check it out!
Worst credit union ever the staff have no customer service skills and no initiative to get questions resolved. They need to seriously think of better Human Resources interviewing of their employees.
We have been members at this Credit Union for over 25 years. My husband’s company banks here as has its many employees over the years. A few weeks ago my husband stress levels were through the roof and so he just kind of detached from …
My debit card is either lost or stolen during the holiday season in order to get a new one in a timely manner this institution wanted to charge me additional $30 thinking about transferring my money elsewhere …
They are horrible people that work in there I should of NEVER opened a new account with them. I’ve had NOTHING but problems with this bank from day 1. They never want to fix problems.. instead find a way to manipulate you, and let you walk away a dissatisfied customer. I would NOT recommend THIS bank to anyone I love.
I had a business account with him for a few years my first year at the smaller Bank on 24 highway was fantastic great customer service newbie by name knew what was going on with my account. Then they moved me to 23rd Street location I had a …
I have had absolutely great experience from United consumers! I have purchased and paid off 4 vehicles with this bank. Great customer service and communication! Very professional and made it easy every time I got a loan! Will continue using this credit union for future loans!
Friendly and consistent service.
HORRIBLE service!! DO NOT APPLY HERE!
Are these cars for sale or lead cars for mo.
Have always got the best service.
Excellent service always.
Perfectly satisfied as always!
Terrible place to bank. Moving funds to a different bank asap.
Staff is courteous professional and I like the way they do business
Horrible they have messed up my account 4 times then tried to charge me don’t do it they will not work with you at all
horrible service. horrible customer service. horrible management. if i could give 0 stars that’s what they’d get.
AmaZing and they helped my get into my new car in just one day!
Been with the UCCU a while and have always had good experiences.
This bank has the poorest customer service. Not worth it.
Worked with me to get me the loan for my motorcycle approved.
The absolute WORST company to deal with. Their employees are rude and disrespectful.
You always have the answers for all my questions I asked.
If I could give no stars I would.terrible customer service.snotty attitudes and no empathy,and I mean no empathy with there customers.as soon as I am capable I am dropping them I rather have no bank then have this one.
Great lender to work with. They are really interested in helping their members get in the best financial position possible.
This is the best credit union you could have to me. 🙂
I was 1 month late on my second mortgage loan and they locked me out of my checking account the two accounts had nothing to do with each other and the only person that’s able to unlock your account doesn’t work on Saturdays which is your …
Worst customer service of anyplace I have ever dealt with. Got a home loan and they are not friendly. Cant wait to go get it refianced someplace else. If you need a loan this is the place I would ever go.
Best place to get a loan by far, they have great rates! Very friendly and helpful staff.
Have had account with them for years and never
had any problems staff is always curtious and answer any questions that i have highly recommend them.
My husband and I have numerous finicial accounts here. The staff is always friendly and helpful. I have recommended them to many friend and family.
costs $20 just to wire money
tons of hidden fees and random cons you have never heard of from any other bank. …
I want to thank Esther Hinkle for going the extra mile to help me with my late father’s accounts. She saved me from having to send this money through probate. THANK YOU ESTHER.
They don’t want your business, and they’re staff prove this on a daily basis. Everyone is a stranger to this place, no matter how long you’ve done business with them. Happily closing my account. AVOID!!!
It absolutely amazing to work with the folks at UCCU, they always have my best interest in mind.
If you ever deal with their financing department, DO NOT ever fax anything to them. After a confirmation receipt from my fax, they call back because either they lost it or they can’t communicate to others within their own office.
I have banked with UCCU since 1989 and have always appreciated their kindness and services.
I love the place. Everything was made so easy. Much better than dealing with my bank.
if I could give 0 star I would worst bank ever go through for banking very rood service lady up front door extremely rood on phone when I called when I went finish opening account last month lady took my money open bank account was very …
Always kind staff, extremely helpful, and professional.
If you don’t bank with them YOUR SHOULD, your missing out!
UC has only gotten worse over the years. Long lines in the drive thru always short staffed hold times on the phone take 20 mins or more. Very unorganized and poorly managed.
I’ve been a member since 2007. I’ve bought 5 cars since I’ve been there, and UCCU has always had my loan. …
Very quick and efficient. Also very friendly.
I’ve been banking with UCCUMO for over 20 years. Staff is always courteous and helpful. Drive up services have been going smoothly through these tough times.
Terrible Customer Service. I called multiple times to check on a loan application and never received a return phone call or email. Don’t Waste Your Time and let them ding your credit for nothing.
Had a call this morning about a transfer, I did not do. They knew I had never did that before. I appreciate their fast response. Have never had a problem. They go over the top to help. Penny James
Horrible bank will steal money from your account with unauthorized charges and put your account into the negative. It’s 3 days until Christmas and now I have no money to buy groceries or anything. Thank you for ruining Christmas for my family. I sincerely hope you get shut down by the FDIC.
I previously Banked at a big banking firm.
Decided to switch over to a credit union and United Consumers Credit Union is the very best. The people who I deal with each time are so welcoming and efficient. I have made different transactions over the years and felt good with each result.
My account is constantly getting frozen for “fraud alerts/suspicious activity” when I’m just paying my IOS app bills. I also work between most parts of Missouri and Kansas so I make purchases in both states. I’m getting tired of consistently coming up to the bank to fix this issue.
Went to go get pre approval for a home loan and worked with Kimball Johnson. Was told we would be approved and there should be no problem getting that done with the board and should hear within 2-3 days. Hadn’t heard from him after a week, …
Been with this credit Union for over 40 years. Great place to do business. Had several different types of loans and have always been impressed with the service. Staff is very helpful and customer oriented.
Highly recommend this place for any financial services.
I came here because I have a mortgage loan through them. I wanted to get a car loan too and I applied last week. Had to keep calling to get any answers, NO ONE ever answers their phone here!! Finally got ahold of someone else’s voicemail …
My experience with this place is awful, I never leave reviews ever but I felt the need to now. I have called his place so many times trying to get ahold of someone to talk about my car loan and I get sent to voicemail every single time. I …
Freezes your debit/credit card-unfreezes, then refreezes in the same day. Won’t allow me to pay for service in Canada, even though it is essential for my business. Still won’t allow cards to be digital even in a pandemic where many are going touchless. Would give 0 stars if I could
This bank has been a wonderful place to call home, we have been banking here for over 20 years and could not ask for better service, rates its like they are family!
This company was not very good at follow-up calls regarding a repossessed vehicle they were trying to sell. I placed a bid and was told I would be called before they sold the vehicle just in case I wanted to raise my bid. It was very rude …
United Consumer Credit Union a great place for all your financial services.
Customer drive through service has been fine. Called to talk with someone regarding fraud activity and the lady I got was rude from the moment she answered. She even hung up on me because in the middle of me talking because I was a little upset. It was just unprofessional.
It would be very nice if your credit union would update the answering service when one is put on hold. You can not imagine how nerve wracking it is to continually hear the phone ring over and over with the same message. It would be so much more pleasant to hear melodious music verses the women’s grating voice as one waits.
I absolutely LOVE this banking facility. THANK YOU for EXCELLENT customer service!!!
Been a member of several Financial institutions over the years. If you want to deal with Big banks who really don’t care about you go for it. If you want personal, down to earth, great service from real people who actually do care, go …
They keep changing the log in page..I think they are changing it again… Hey UNITED CONSUMERS stop fixing what isn’t broken..
They seriously just took it in there own hands to access my account that I have with them and paid my car payment for me leaving me with $37 dollars for the week. It’s my responsibility to pay my own car payment not yours. Never ever have I …
Their incompetence is ao bad that they have to try to be this horrible. Clunky app, credit card always on restrictions from non use or because you used more than once in a day, payments made to wrong accounts. The rates are no longer worth …
I have banked here for 18 years but they don’t care. Everyone is just a number to them. They will freeze your account regularly but if you call them due to seeing charges on your account you know you didn’t make getting them to do anything …
I’d be Much happier if I didn’t hear this government run establishment was so unprofessional as to have one of the middle aged staffed comment so much on how “cute” my Fiancé was to the degree it made him uncomfortable. He went to the bank …
The tellers/majority of the staff are amazing. Very sweet, pleasant to talk with, quick and formal. They’re worth 5 stars themselves. On the other hand, the lady who answers the phone is generally bitter and impatient, and the one person I …
After trying for over a week to get a simple refinance done on my home to take advantage of the low interest rates, I’m taking my business elsewhere. I’ve have to send multiple emails to elicit a response from a lender. When I do get a …
They have been my credit union for years! I have multiple accounts with them and all are always handled very professionally, they always handle my business with knowledge, efficiency and a smile! I have had 2 car loans with them and their …
Poor security. Went to deposit a check and they put it in the wrong account and then blamed me since they misread the number. I have an idea, maybe verify my name is on the account. Cheryl was very rude, I never recieved an apology for the matter.
Good Lord. Their rates are lower than most other FIs around, but it does come with major sacrifices. Customer service is atrocious. Hateful phone reps, incorrect information given just about every interaction, ancient mobile banking. It …
First it was “WeLl, yOuR CaRd wAs SwIpEd oVeR 20 TiMeS”
Now, it’s “WeLl, yOu NeEd tO CoNtACt tHiS PeRsOn aNd HaVe tHeM FiX yOuR IsSue” …
Stephanie called to let me know that my debit card was returned to their office due to an incorrect address. She was very kind and helpful and is mailing it to my correct address. I’m new to UCCU yet loving it already!😀 …
I wouldnt trust this bank. They allowed an OBVIOUS Fake check I mean like really bad completely obvious fake to be accepted through there bank, a bank I don’t have an account with, And they allowed the check to be processed through to my …
Don’t use this bank. My mom died and they were rude and hung up phone on me and held on to her money like they owned it. They released it to only one sibling without the other when both were in charge of estate. This bank is to big for …
Got an excellent rate as a first time buyer on my car loan, with my limited credit history on file they were able to give me a loan under 5% with no co-applicant.. The next best option I was able to find was in the 12% range!! Online payments have been easy to manage and they have always been cordial and professional to deal with.
I regret doing business with Consumers Credit Union, their priority is definitely not their customers!! You cannot trust this credit union and I highly suggest going elsewhere.
An awesome place to do busy. The staff is always friendly and willing to assist. Great rate on auto loans and they are offering a promotion of a $100.00 cash back for every 10,000 financed, That’s free money! I suggest that you check it out!
Worst credit union ever the staff have no customer service skills and no initiative to get questions resolved. They need to seriously think of better Human Resources interviewing of their employees.
We have been members at this Credit Union for over 25 years. My husband’s company banks here as has its many employees over the years. A few weeks ago my husband stress levels were through the roof and so he just kind of detached from …
My debit card is either lost or stolen during the holiday season in order to get a new one in a timely manner this institution wanted to charge me additional $30 thinking about transferring my money elsewhere …
They are horrible people that work in there I should of NEVER opened a new account with them. I’ve had NOTHING but problems with this bank from day 1. They never want to fix problems.. instead find a way to manipulate you, and let you walk away a dissatisfied customer. I would NOT recommend THIS bank to anyone I love.
I had a business account with him for a few years my first year at the smaller Bank on 24 highway was fantastic great customer service newbie by name knew what was going on with my account. Then they moved me to 23rd Street location I had a …