This is an outdated company. They mail paper forms and require you to mail them back in. They also require a police report for a less then $500 bike that was stolen. What are the police really going to do about it? …
I am a police officer. My over thirty years of law enforcement, this is the worst insurance company I have ever dealt with personally and/or professionally. Save yourself the trouble and go somewhere else. Anywhere would be better.
north Star mutual don’t follow the law they lie and let there there insure lie to get away with insurance fraud very unfortunate and nobody can prove it sad
Northstar handled my claim perfectly. TJ (adjuster) really threated me fairly and I was so pleased with the outcome. That;s what a good insurance company does. Thank you!
Great company with extremely competitive rates! We are very pleased with the quality service they provide! Thank you to Granite Rock Insurance Agency for making the connection!
Poor customer service, slow to file claim and gather all information. Was told it would be 3-4 weeks before claim is settled after an accident that we were not at fault. Don’t go with this insurance company, use a big name instead. We will be switching after our claim is settled.
Very slow to process a claim, the adjuster we dealt with was more like an interigation rather then collecting the facts. 4 months later and they’re “still reviewing it”
I’ve been a policyholder with North Star for many years. Had a recent wind claim and could not be happier with my claim experience. Great company with great people! Thank you, North Star!
So far great company for home & auto insurance reasonable rates, always kind and helpful when i have any questions or concerns. would definitely would recommend.
I just signed up with these people a few weeks ago and now they are canceling my policy because I have a Siberian Husky. I have never, ever heard of any thing bad about this breed of dog. If I had a Pitbul or a Rot I might not be so upset at this rediculous rule.
I’ve had North Star Mutual Insurance for both my mortgage and vehicle insurance. On BOTH policies, they have tried to get out holding up their end. I would NOT recommend this company.
Back in January a deer committed suicide on the front of my car. The amount I received for the claim was more than I expected. The process was quick and easy, and my agent made himself available.
DONT TRUST THIS COMPANY!! YOUR HOMEOWNER POLICY WITH THIS COMPANY IS DANGEROUSLY CLOSE TO THE ULTIMATE BULLY TACTIC ! This company will make you take a day off of work, go to a police station to make sworn statements and will file …
We had a broken water pipe in our basement, while we were gone, this winter. I called my insurance agent and a restoration company as soon as I heard of the break. Both the adjustor and the restoration company arrived at the same time! Now that is service! Tom Kinn
A crooked insurance agency! Will be changing ASAP. I am a new customer. I received a quote because I was shopping insurance due to adding my 16 year old son. As soon as I switched a week later the price jumped. DO NOT TRUST THIS COMPANY!!!
One of their insurers totalled out my motorcycle, while it was parked legally in a stall. They wont pay for it being totalled out until their liability standards are met. My insurance totalled out my bike because of the age and being unable to get new parts for the motorcycle.
We’ve had claims on wind damage and claims for hail damage; 4 total. All were taken care of in a timely manner and covered our losses well. Thank you Northstar Mutual!
I have been with them for a few years and now had a bad accident out of state and when you are in a bad spot they will not help you out in any way most difficult company to work with had my accident on Saturday didn’t hear from anyone till …
I’ve had a homeowners claim and auto claim with Northstar, absolutely fast and fair settlement each time. The best insurance company I’ve ever had by far.
Before you think about getting inssurance theough this place i highly recommend reading the reviews… i persanly dont have this insurance but the person who hit my parked car did. So it took a week to get ahold of an adjuster to start with …
We had s desmet farm mutual dropped them after two hail storms. Said no damage
wouldn’t pay for nothing. Switched to state farm what a joke! Been with north star for ten years had more than 3 claims adjusters are great.
Hello Im a autoglass vender. I just did a install for a North Star Insured. Im shocked at how low there price acceptance is. 20% below industry standards. Ive been in this trade going on 30 years. And never seen such poor pricing. I called …
The quick, courteous and professional attention we received regarding a claim for damage to our home, was AWESOME!
I would recommend North Star Mutual Insurance to anyone who asks.
Been with this company since 2000 or 2001 till current 2017 December. Now there great for motorcycle insurance but not as good for homeowners insurance and REALLY bad for auto. They won’t let me get full coverage or at least some kind of …
We have always had a good experience with North Star Mutual Insurance Company. They have been very quick with our claims and payments to us. We appreciate their prompt service.
After losing one of my diamond earrings, I immediately contacted North Star agent, Scott Lensing. He was most helpful in contacting the appropriate people and seeing how best to help me out. My earring couldn’t be replaced but instead a …
my claim in Bismarck ND from last summers went very well. our claims adjuster was joe Kleindl was professional and courteous and always followed up on questions until everything was completed! Thank you north star and joe kleindl!!
We experienced a snow load claim on an outbuilding last spring. North Star really stepped up and took care our claim and saw it through to the end. After that claim experience I highly recommend North Star. Thanks!
What a lousy company!! I had my 3 new autos and house insured together…built new in 2002. Only 7 days later received an increase of $185 for my 6 horses and my policy was changed to a FARM policy! OK fine, I paid it. 7 days after that I …
If I could honestly rate this company in the negative, I WOULD! This insurance company is a complete joke! In August we had a tree fall onto our horse shed and damage the entire backside of it. It WAS a nice quonset shed for our horse …
Worst insurance company. Run! Family member put in a claim May 2017. The insurance adjuster Chris Kleinschmidt postponed case and did not even START the claim process until October 2017. Asked for all the documents AGAIN showing us he had …
Very unhappy with this company. For the second time in a year we have gotten our bill after the due date and then they have tried to charge us late fees. The last one was due on the 5th of January and the envelope is postmarked on the 4th …
We had a main water line burst in our home on July 26th 2018. This claim has been a nightmare since it happened! The rates were reasonable but when it came down to the claim, I guess you get what you pay for. Here it is, February 1st, 2019 …
Hail storm, damage on house and vehicles. Adjuster was prompt, friendly, and knowledgeable. Compensation was fair and fast. Was extremely happy with Northstar, they helped us make the best out of a tough situation. Also, as a local business owner, it’s great to work with a local insurance company!
This company is great to deal with. They have very competitive rates and handle claims very professional and in a timely manner. I had a recent home owners claim and the adjuster took care of everything as if it was his own property that got damaged.
My car was totalled by some lady who was texting and driving, not paying attention. She hit me from behind. They said they would give 16500$ for the car which doesn’t pay it off. I got the check yesterday and it was 500$ less. I’m trying to …
Don’t waste your money. Find an insurance company that’s going to stand by it’s customers. Been with this insurance company for over 12 years. And what I’ve learned is that they are going to screw you out of your premiums. Had damage done …
Adjuster kevin never answers his phone even though im appointed to be with him for the claim, then they send me to steve very unknowledgeable about rental besides enterprise. Sad i had to intrupe billing and have him talk to rental people …
We had a recent furnace fire at our house and thankfully the only thing that needed to be replaced was the furnace. Brett our claims rep came out and looked at everything guided us with what steps to take and within 2 weeks we had the new …
North Star Mutual Insurance Company is a very dirty insurance company to work with. They will try find any loop hole they can to run from a claim. When they sell you the insurance they will promise you the world. It is the worlds greatest …
The adjuster was pretty cool. Handled my claim and passed in on to the proper people immediately. Them however decided to jerk me around. Took me calling the person who was in charge of my claim every day from a week before I got sick of …
This is the worst insurance company possible, you’d swear their whole mission is to get the highest rates and deductibles while finding every way around paying legitimate claims. They don’t return calls, lie about talking to witnesses, and …
I have been with North Star for many years and was very disappointed last year when an agent who lives in Iowa and works out of Minnesota came to check out my claim. He was here in the house 5 minutes,didn’t even shut off his vehicle. Was …
Might as well not have insurance. You’ve took the time to read this. Take the time to call a few exterior contractors and ask them about north stars claim service or if they will take on a North Star insurance job. I found that none were …
A hail storm came through and damaged my roof and windows. Within an hour of calling my insurance agent I got a call from Jeremy Ask from North Star who was willing to come meet me at home that same evening after I got off of work! I …
After having auto insurance through North Star for more than a decade I never thought they would drop me in a heartbeat if anyone in the household gets a blemish on their record, or an accident. North Star will do all they can not to pay …
We had some wind damage from a storm and North Star Mutual was very prompt in getting an adjuster to our house and getting payment to us. Our adjuster was D. Feakes and was very knowledgeable and professional. Not that we want to have to call on them anytime in the near future, but at least we know we can count on them if we have to.
We had a hail storm go through our town. Had an adjuster come look at our shingles only for them to deny the claim and in fact, excluded part of our roof from being covered by insurance after the adjuster uploaded pictures. At that time we …
I have been a policy owner with North Star Mutual for 24 years now. Did not have an opportunity to use my benefits until a storm this summer. Adjustor Tom Sloan was quick to see me at my home, logged all the damage and even found some …
Had to file a claim for hail damage and from past experience and research with insurance adjusters, they don’t know much about what it takes to build a house. So, I had a few contractors come out and we went over the entire house and all …
To our insurance agent Dori K. and our insurance adjuster Dave F.
We are so pleased with the [rapid response and professional teamwork] that was provided for the repairs to our home. Dave made several calls to us making sure everything was being handled and was very pleasant in speaking with us.
Great Job!
I had an auto claim two months after taking my insurance w/NSM. I had extensive hail damage to the body of my vehicle as well as a chip in my windshield. Both claims were handled in a very professional and timely manner. All …
As an agent and customer, I’ve worked with many different companies over the years. North Star Mutual cares about their customers more than any other, especially at claim time. Their adjusters, who are local people, look for ways to pay …
I’ve had North Star as insurance on my home, I did not choose them, they were assigned to me through my mortgage, NDHousing. I have not had a claim in over ten years. This spring, I submitted a claim in which I received ZERO dollars for, …
We suffered property damage after the Derecho with 100+ MPH wind went through Iowa the first of August. We contacted North Star and Tod the Field Representative came out. He is very professional, courteous and patient. Answered all our …
When it comes choosing your insurance take one minute and read this. I had many friends that were affected from the recent hail storm in the Northern Twin Cities area. Hail is going to happen if you live in Minnesota. North Star Mutual …
Mixed feelings. I had my car insurance through Northstar from the time I got my license to just recently. Always had the best rates here but last year when I purchased a newer car and moved to the Twin City area, my rate more than doubled. …
North Star Mutual is a good company to be insured by. Great coverage options, proactive loss control and is serviced by local independent agents throughout the Midwest. North Star is second to no one.
I’m 55 . My rates were awesome, mid 60.00/mth. when in suburb Claremore,OK. BUT….. when I moved to Tulsa (changed mind a week after) my rates went up 30.00 A MONTH!!😳😡😡 That’s a ridiculously high increase pr month even for being a mid …
I work for a construction company and have worked with Nathan Novak, who is an adjuster for North Star. We have had great experiences with Nathan. He has been very fair with us and his main concern is that the insured party gets everything done the right way.
North Star Mutual Insurance was great to work with. Within a few days of submitting a claim for some major hail damage my adjuster called me and scheduled a time to meet up. The adjuster showed up when he said he would and was very thorough …
North Star does not stand by their customers. We have been loyal customers for years and had some major hail damage a few months ago. The adjuster decided our one year old roof had depreciated by over 60 percent and that they would fix the …
They are nice enough, got back to me quickly for my 1st claim, and are very good at taking my money and have been since I bought my house about 5 yrs ago, but I had a tree split due to some terrible storms last week and it was about to fall …
We had a storm come through late last summer, and had storm damage. Joe Kliendl was great to work with and always was there to talk with. Northstar continues to impress me. Thx
After a tornado, it took North Star a month to send an adjuster out. They only paid about 1/3 of what it cost to repair our home. They also will not cover mold, because “it was our fault for letting the inside of the house get wet”. It …
Suffered extensive hail damage to our home on June 17 and here we are almost November and they still have not settled our claim.
The contractor we hired has done six other homes near mine and all of their …
I am very disappointed with this company and agents. I answered all the agents questions and received a quote, decided to go with them and paid a year’s premium for auto and homeowners insurance. Over two months after we switched we got a …
We had hail damage on our shingles last fall (2019) and North Star was able to assist us in a very timely manner. This was during a time of multiple storms causing damage, so even in the busiest of busy seasons for adjusters, Joe K. from …
Very rude and no one could get access for my refund that they sent to the wrong address and it’s been over 30 days for the replacement check for the refund. If I could give 0
stars I would
Do yourself a favor do NOT get homeowners insurance thru northstar. They do not pay if your home has damage, or if they do pay they do not pay fair market value and you will not find anyone to do the work at there price.
We had hail damage in September 2021 and worked with Joe Kleindl from Northstar. He was very responsive and walked us through the entire process. We had some ceiling damage after the fact from leaking and he was able to get out right away …
Our house and garage were damaged during the derecho that hit Iowa. It was the most costly thunderstorm in US history ($7.5 billion). As soon as the storm had passed I immediately walked outside, not only did the storm topple 4 huge oak …
Very poor service, be aware!!!! I submitted a claim on May 27th and as of today June 6th I have yet to hear from an adjuster to make an appointment with me. WTH are we waiting for?!?! NorthStar will NOT return my calls. I feel I have ran …
I was with this company more than 15 years. I moved out of state to a state that North Star did not have coverage in. It has nothing but issues trying to get my money back after I had to cancel my policy. I’m lucky I had no claims with …
As a contractor it is impossible to provide the proper materials and building products to build a roof or any other exterior project. Not only are their Staff unresponsive to their homeowners and uncooperative with contractors but some are …
Property claim made on 5.30.22 from bad storm, hole in roof and multiple spots of property damage. Adjuster came out on 6.3.22 and haven’t heard from anyone since. I tried to call and email, no one has an idea of when I will hear anything …
STAY AWAY! I delayed writing this until I was certain we were last any follow-up. North Star was the absolute worst experience I have had. After storm damage, a very rude claims adjuster came out. He had a bad attitude and was snippy. I …
Last August (2021) our neighborhood had a storm with high winds and hail. It did a fair bit of damage around the neighborhood to trees, fences and homes. There were roughly 20-25 homes with hail damage that had their roofs replaced, …
Only been with Northstar for a couple of years but we had a pretty bad hail storm come through last spring (1 3/4” hail) and do a good number on all of our vehicles and building roofs. Asphalt roof on building 1 was “covered” via …
This insurance company excepted fault for their policyholder who crashed into me. The adjuster I have been working with never gets back to me, is rude and his hung up on me already. I am so grateful that I do not hold a policy myself for this insurance company worst insurance company ever
We have had North Star insurance for years and they have been there when we needed them. Always acted quickly and were easy to contact if I needed anything. The help they provided thru our claims was outstanding.
It’s a nightmare working with North Star. We had major roof damage from the hail storm and they fought us the entire claim and shorted us in the end. The claims rep actually told us they try to keep their costs down and only work with …
Told them that I was moving insurance companies on the 14th of July after paying 140 a month for the past 10 years with no accidents on my record. They said alright and that they would send me a check for the difference of the month (70$). …
I had a large storm come though in June 0f 2022. I had 4 trees fall on my pole barn, one of which went though the pole barn. They never set me up with an agent or ANYONE to help me though this process. They sent an adjuster out and about 2 …
We had a window damaged by derecho in 8/10/2020 but it wasn’t known it was damaged till over the following months it began to fail. We made the claim prior to the two year window closing and it’s been hell to deal with. Not only have they …
We were hit by a bad storm that ended up almost totaling out our house. When they sent out an adjuster, he hadn’t even looked to see that our claim was only renters so he went over a full workup. Once he called back and realized it was …
Put a claim in on 5/11/22 for hail damage. Now almost 3 months later I still have not heard anything back from them. I have a house that is full of holes from hail damage and no one from north star will return my calls. I will not be …
All I can say is they are liars. My rates went up after the first bill! And I was told I had no hail damage from a storm that produced golf ball sized hail. It fell from the sky for about 20 minutes! …
(Translated by Google) Recommended
(Original)
Recomendado
Thay are far
This place is good. I gave it a four because sometimes they are unpleasant to talk to on the phone. :(. .. overall. Great service.
Impossible to deal with.
Great people
Nice place
Hard to find parking. 🙁
Coverage not what i expected
Not good insurnce
Great insurance
Been with them forever!
Great company to work with
Best prices in the area!
very slow on claims not very good coverage
Horrible horrible communication!!
Poor customer service. Discriminates against dog breeds.
Good experience with North Star, quick response and professional.
Great company
Fast service, cheap, and reliable
Excellent place to do business with!
Do not trust this company. Period.
The website is not user friendly! Cannot do anything but pay your bill.
Easy and fast to deal with when you have a claim
Always very nice and helpful when you call any department!!
This is a horrible insurance company I would not have them insure a doghouse!
Friendly and helpful staff honest and upfront.
Saved 130.00 changing from All-State to northstar
Best price so far if you burn wood
Worst insurance company I have ever dealt with (and I have dealt with MANY, both personally and professionally).
Will avoid paying out any claim. Very poor customer service. Spend the extra money and go elsewhere
Be a smart consumer. This company is NOT a ripoff. They are highly ethical.
Horrible insurance company, will take peoples stories over a police report. trying to shirk the responsibility of having to pay out.
They are ok. They are difficult to get a hold of. The roadside assistance is horrible.
Worst insurance company ever! Not helpful at all. Highly not recommend. Kerry Kiestler is a joke!
Excellent efficiency at handling claims. Very fair and transparent. Recommend them to anyone.
I gave the agent a check for down payment and comisión then she called me completely drunk asking me for 50 dollars
Wow. I was just about to pay my premium. I have been with North Star for several years. Sounds like I may need to shop around.
Lost doors off our building and they low balled the payment to us. The quote to replace them was $6400 and they only paid $1200. Avoid them!!!
Great insurance company. No automated phone systems. Always friendly. Great rates. Christian company. Class acts!
The have great customer service and don’t mess around get claims settled quickly
Have had NORTH STAR for years and are very satisfied.
Thank you guys for the review of North Star. After reading the reviews, I will take my business elsewhere. I’m giving 5 stars review not the company.
I’ve enjoyed working with North Star Mutual. I believe they are a fair and honest company that cares about their employees and customers.
My insurance keeps going up every month. I always pay my bill on time. I’m going to get a quiet form State Farm insurance
This is an outdated company. They mail paper forms and require you to mail them back in. They also require a police report for a less then $500 bike that was stolen. What are the police really going to do about it? …
I had a sump overflow claim with Northstar. It was handled very promptly and professionally. Very good Claims Service.
They have friendly people, competitive prices, I’ve never had any hassles with them and I’ve had them for almost 5 years for my business and personal
Their car insurance isn’t necessarily the worst, but there’s so much fine print if it seems too good (and cheap) to be true, it is.
If you are looking for an honest insurance company run fast and far away from North Star mutual insurance company!
I am a police officer. My over thirty years of law enforcement, this is the worst insurance company I have ever dealt with personally and/or professionally. Save yourself the trouble and go somewhere else. Anywhere would be better.
north Star mutual don’t follow the law they lie and let there there insure lie to get away with insurance fraud very unfortunate and nobody can prove it sad
Northstar handled my claim perfectly. TJ (adjuster) really threated me fairly and I was so pleased with the outcome. That;s what a good insurance company does. Thank you!
Great insurance. Fast paying in claim. Friendly staff at HQ and thru my private insurance dealer. I love them!
Great insurance brokers they get you the coverage you need at a great price.
Great company with extremely competitive rates! We are very pleased with the quality service they provide! Thank you to Granite Rock Insurance Agency for making the connection!
Poor customer service, slow to file claim and gather all information. Was told it would be 3-4 weeks before claim is settled after an accident that we were not at fault. Don’t go with this insurance company, use a big name instead. We will be switching after our claim is settled.
Very slow to process a claim, the adjuster we dealt with was more like an interigation rather then collecting the facts. 4 months later and they’re “still reviewing it”
I’ve been a policyholder with North Star for many years. Had a recent wind claim and could not be happier with my claim experience. Great company with great people! Thank you, North Star!
So far great company for home & auto insurance reasonable rates, always kind and helpful when i have any questions or concerns. would definitely would recommend.
I just signed up with these people a few weeks ago and now they are canceling my policy because I have a Siberian Husky. I have never, ever heard of any thing bad about this breed of dog. If I had a Pitbul or a Rot I might not be so upset at this rediculous rule.
I’ve had North Star Mutual Insurance for both my mortgage and vehicle insurance. On BOTH policies, they have tried to get out holding up their end. I would NOT recommend this company.
Back in January a deer committed suicide on the front of my car. The amount I received for the claim was more than I expected. The process was quick and easy, and my agent made himself available.
DONT TRUST THIS COMPANY!! YOUR HOMEOWNER POLICY WITH THIS COMPANY IS DANGEROUSLY CLOSE TO THE ULTIMATE BULLY TACTIC ! This company will make you take a day off of work, go to a police station to make sworn statements and will file …
We had a broken water pipe in our basement, while we were gone, this winter. I called my insurance agent and a restoration company as soon as I heard of the break. Both the adjustor and the restoration company arrived at the same time! Now that is service! Tom Kinn
A crooked insurance agency! Will be changing ASAP. I am a new customer. I received a quote because I was shopping insurance due to adding my 16 year old son. As soon as I switched a week later the price jumped. DO NOT TRUST THIS COMPANY!!!
One of their insurers totalled out my motorcycle, while it was parked legally in a stall. They wont pay for it being totalled out until their liability standards are met. My insurance totalled out my bike because of the age and being unable to get new parts for the motorcycle.
We’ve had claims on wind damage and claims for hail damage; 4 total. All were taken care of in a timely manner and covered our losses well. Thank you Northstar Mutual!
I have been with them for a few years and now had a bad accident out of state and when you are in a bad spot they will not help you out in any way most difficult company to work with had my accident on Saturday didn’t hear from anyone till …
I’ve had a homeowners claim and auto claim with Northstar, absolutely fast and fair settlement each time. The best insurance company I’ve ever had by far.
Before you think about getting inssurance theough this place i highly recommend reading the reviews… i persanly dont have this insurance but the person who hit my parked car did. So it took a week to get ahold of an adjuster to start with …
We had s desmet farm mutual dropped them after two hail storms. Said no damage
wouldn’t pay for nothing. Switched to state farm what a joke! Been with north star for ten years had more than 3 claims adjusters are great.
Hello Im a autoglass vender. I just did a install for a North Star Insured. Im shocked at how low there price acceptance is. 20% below industry standards. Ive been in this trade going on 30 years. And never seen such poor pricing. I called …
The quick, courteous and professional attention we received regarding a claim for damage to our home, was AWESOME!
I would recommend North Star Mutual Insurance to anyone who asks.
Been with this company since 2000 or 2001 till current 2017 December. Now there great for motorcycle insurance but not as good for homeowners insurance and REALLY bad for auto. They won’t let me get full coverage or at least some kind of …
We have always had a good experience with North Star Mutual Insurance Company. They have been very quick with our claims and payments to us. We appreciate their prompt service.
Their website is pointless. So basic like a kid with only a rudimentary knowledge of computers built it. I had to just call customer service.
After losing one of my diamond earrings, I immediately contacted North Star agent, Scott Lensing. He was most helpful in contacting the appropriate people and seeing how best to help me out. My earring couldn’t be replaced but instead a …
my claim in Bismarck ND from last summers went very well. our claims adjuster was joe Kleindl was professional and courteous and always followed up on questions until everything was completed! Thank you north star and joe kleindl!!
We experienced a snow load claim on an outbuilding last spring. North Star really stepped up and took care our claim and saw it through to the end. After that claim experience I highly recommend North Star. Thanks!
What a lousy company!! I had my 3 new autos and house insured together…built new in 2002. Only 7 days later received an increase of $185 for my 6 horses and my policy was changed to a FARM policy! OK fine, I paid it. 7 days after that I …
If I could honestly rate this company in the negative, I WOULD! This insurance company is a complete joke! In August we had a tree fall onto our horse shed and damage the entire backside of it. It WAS a nice quonset shed for our horse …
Never had any issues; I feel like my money is going to an honest business that respects me and doesn’t treat me like another #.
Worst insurance company. Run! Family member put in a claim May 2017. The insurance adjuster Chris Kleinschmidt postponed case and did not even START the claim process until October 2017. Asked for all the documents AGAIN showing us he had …
Very unhappy with this company. For the second time in a year we have gotten our bill after the due date and then they have tried to charge us late fees. The last one was due on the 5th of January and the envelope is postmarked on the 4th …
We had a main water line burst in our home on July 26th 2018. This claim has been a nightmare since it happened! The rates were reasonable but when it came down to the claim, I guess you get what you pay for. Here it is, February 1st, 2019 …
Hail storm, damage on house and vehicles. Adjuster was prompt, friendly, and knowledgeable. Compensation was fair and fast. Was extremely happy with Northstar, they helped us make the best out of a tough situation. Also, as a local business owner, it’s great to work with a local insurance company!
This company is great to deal with. They have very competitive rates and handle claims very professional and in a timely manner. I had a recent home owners claim and the adjuster took care of everything as if it was his own property that got damaged.
My car was totalled by some lady who was texting and driving, not paying attention. She hit me from behind. They said they would give 16500$ for the car which doesn’t pay it off. I got the check yesterday and it was 500$ less. I’m trying to …
Don’t waste your money. Find an insurance company that’s going to stand by it’s customers. Been with this insurance company for over 12 years. And what I’ve learned is that they are going to screw you out of your premiums. Had damage done …
Adjuster kevin never answers his phone even though im appointed to be with him for the claim, then they send me to steve very unknowledgeable about rental besides enterprise. Sad i had to intrupe billing and have him talk to rental people …
Horrible insurance company. One star is too generous. AVOID!!!
We had a recent furnace fire at our house and thankfully the only thing that needed to be replaced was the furnace. Brett our claims rep came out and looked at everything guided us with what steps to take and within 2 weeks we had the new …
North Star Mutual Insurance Company is a very dirty insurance company to work with. They will try find any loop hole they can to run from a claim. When they sell you the insurance they will promise you the world. It is the worlds greatest …
The adjuster was pretty cool. Handled my claim and passed in on to the proper people immediately. Them however decided to jerk me around. Took me calling the person who was in charge of my claim every day from a week before I got sick of …
This is the worst insurance company possible, you’d swear their whole mission is to get the highest rates and deductibles while finding every way around paying legitimate claims. They don’t return calls, lie about talking to witnesses, and …
I have been with North Star for many years and was very disappointed last year when an agent who lives in Iowa and works out of Minnesota came to check out my claim. He was here in the house 5 minutes,didn’t even shut off his vehicle. Was …
Might as well not have insurance. You’ve took the time to read this. Take the time to call a few exterior contractors and ask them about north stars claim service or if they will take on a North Star insurance job. I found that none were …
A hail storm came through and damaged my roof and windows. Within an hour of calling my insurance agent I got a call from Jeremy Ask from North Star who was willing to come meet me at home that same evening after I got off of work! I …
After having auto insurance through North Star for more than a decade I never thought they would drop me in a heartbeat if anyone in the household gets a blemish on their record, or an accident. North Star will do all they can not to pay …
We had some wind damage from a storm and North Star Mutual was very prompt in getting an adjuster to our house and getting payment to us. Our adjuster was D. Feakes and was very knowledgeable and professional. Not that we want to have to call on them anytime in the near future, but at least we know we can count on them if we have to.
We had a hail storm go through our town. Had an adjuster come look at our shingles only for them to deny the claim and in fact, excluded part of our roof from being covered by insurance after the adjuster uploaded pictures. At that time we …
I have been a policy owner with North Star Mutual for 24 years now. Did not have an opportunity to use my benefits until a storm this summer. Adjustor Tom Sloan was quick to see me at my home, logged all the damage and even found some …
Had to file a claim for hail damage and from past experience and research with insurance adjusters, they don’t know much about what it takes to build a house. So, I had a few contractors come out and we went over the entire house and all …
To our insurance agent Dori K. and our insurance adjuster Dave F.
We are so pleased with the [rapid response and professional teamwork] that was provided for the repairs to our home. Dave made several calls to us making sure everything was being handled and was very pleasant in speaking with us.
Great Job!
I had an auto claim two months after taking my insurance w/NSM. I had extensive hail damage to the body of my vehicle as well as a chip in my windshield. Both claims were handled in a very professional and timely manner. All …
As an agent and customer, I’ve worked with many different companies over the years. North Star Mutual cares about their customers more than any other, especially at claim time. Their adjusters, who are local people, look for ways to pay …
I’ve had North Star as insurance on my home, I did not choose them, they were assigned to me through my mortgage, NDHousing. I have not had a claim in over ten years. This spring, I submitted a claim in which I received ZERO dollars for, …
We suffered property damage after the Derecho with 100+ MPH wind went through Iowa the first of August. We contacted North Star and Tod the Field Representative came out. He is very professional, courteous and patient. Answered all our …
When it comes choosing your insurance take one minute and read this. I had many friends that were affected from the recent hail storm in the Northern Twin Cities area. Hail is going to happen if you live in Minnesota. North Star Mutual …
Im not a customer of Northstar.
Was. Hit by tires that their insured was hauling that had came off of his trailer, …
Mixed feelings. I had my car insurance through Northstar from the time I got my license to just recently. Always had the best rates here but last year when I purchased a newer car and moved to the Twin City area, my rate more than doubled. …
North Star Mutual is a good company to be insured by. Great coverage options, proactive loss control and is serviced by local independent agents throughout the Midwest. North Star is second to no one.
I’m 55 . My rates were awesome, mid 60.00/mth. when in suburb Claremore,OK. BUT….. when I moved to Tulsa (changed mind a week after) my rates went up 30.00 A MONTH!!😳😡😡 That’s a ridiculously high increase pr month even for being a mid …
I work for a construction company and have worked with Nathan Novak, who is an adjuster for North Star. We have had great experiences with Nathan. He has been very fair with us and his main concern is that the insured party gets everything done the right way.
North Star Mutual Insurance was great to work with. Within a few days of submitting a claim for some major hail damage my adjuster called me and scheduled a time to meet up. The adjuster showed up when he said he would and was very thorough …
North Star does not stand by their customers. We have been loyal customers for years and had some major hail damage a few months ago. The adjuster decided our one year old roof had depreciated by over 60 percent and that they would fix the …
They are nice enough, got back to me quickly for my 1st claim, and are very good at taking my money and have been since I bought my house about 5 yrs ago, but I had a tree split due to some terrible storms last week and it was about to fall …
We had a storm come through late last summer, and had storm damage. Joe Kliendl was great to work with and always was there to talk with. Northstar continues to impress me. Thx
After a tornado, it took North Star a month to send an adjuster out. They only paid about 1/3 of what it cost to repair our home. They also will not cover mold, because “it was our fault for letting the inside of the house get wet”. It …
Suffered extensive hail damage to our home on June 17 and here we are almost November and they still have not settled our claim.
The contractor we hired has done six other homes near mine and all of their …
I am very disappointed with this company and agents. I answered all the agents questions and received a quote, decided to go with them and paid a year’s premium for auto and homeowners insurance. Over two months after we switched we got a …
We had hail damage on our shingles last fall (2019) and North Star was able to assist us in a very timely manner. This was during a time of multiple storms causing damage, so even in the busiest of busy seasons for adjusters, Joe K. from …
Very rude and no one could get access for my refund that they sent to the wrong address and it’s been over 30 days for the replacement check for the refund. If I could give 0
stars I would
Do yourself a favor do NOT get homeowners insurance thru northstar. They do not pay if your home has damage, or if they do pay they do not pay fair market value and you will not find anyone to do the work at there price.
We had hail damage in September 2021 and worked with Joe Kleindl from Northstar. He was very responsive and walked us through the entire process. We had some ceiling damage after the fact from leaking and he was able to get out right away …
Our house and garage were damaged during the derecho that hit Iowa. It was the most costly thunderstorm in US history ($7.5 billion). As soon as the storm had passed I immediately walked outside, not only did the storm topple 4 huge oak …
Very poor service, be aware!!!! I submitted a claim on May 27th and as of today June 6th I have yet to hear from an adjuster to make an appointment with me. WTH are we waiting for?!?! NorthStar will NOT return my calls. I feel I have ran …
If you want a company with integrity and that will do the right thing look elsewhere. …
I was with this company more than 15 years. I moved out of state to a state that North Star did not have coverage in. It has nothing but issues trying to get my money back after I had to cancel my policy. I’m lucky I had no claims with …
As a contractor it is impossible to provide the proper materials and building products to build a roof or any other exterior project. Not only are their Staff unresponsive to their homeowners and uncooperative with contractors but some are …
Property claim made on 5.30.22 from bad storm, hole in roof and multiple spots of property damage. Adjuster came out on 6.3.22 and haven’t heard from anyone since. I tried to call and email, no one has an idea of when I will hear anything …
STAY AWAY! I delayed writing this until I was certain we were last any follow-up. North Star was the absolute worst experience I have had. After storm damage, a very rude claims adjuster came out. He had a bad attitude and was snippy. I …
Last August (2021) our neighborhood had a storm with high winds and hail. It did a fair bit of damage around the neighborhood to trees, fences and homes. There were roughly 20-25 homes with hail damage that had their roofs replaced, …
Only been with Northstar for a couple of years but we had a pretty bad hail storm come through last spring (1 3/4” hail) and do a good number on all of our vehicles and building roofs. Asphalt roof on building 1 was “covered” via …
This insurance company excepted fault for their policyholder who crashed into me. The adjuster I have been working with never gets back to me, is rude and his hung up on me already. I am so grateful that I do not hold a policy myself for this insurance company worst insurance company ever
We have had North Star insurance for years and they have been there when we needed them. Always acted quickly and were easy to contact if I needed anything. The help they provided thru our claims was outstanding.
It’s a nightmare working with North Star. We had major roof damage from the hail storm and they fought us the entire claim and shorted us in the end. The claims rep actually told us they try to keep their costs down and only work with …
Told them that I was moving insurance companies on the 14th of July after paying 140 a month for the past 10 years with no accidents on my record. They said alright and that they would send me a check for the difference of the month (70$). …
I had a large storm come though in June 0f 2022. I had 4 trees fall on my pole barn, one of which went though the pole barn. They never set me up with an agent or ANYONE to help me though this process. They sent an adjuster out and about 2 …
We had a window damaged by derecho in 8/10/2020 but it wasn’t known it was damaged till over the following months it began to fail. We made the claim prior to the two year window closing and it’s been hell to deal with. Not only have they …
We were hit by a bad storm that ended up almost totaling out our house. When they sent out an adjuster, he hadn’t even looked to see that our claim was only renters so he went over a full workup. Once he called back and realized it was …
Put a claim in on 5/11/22 for hail damage. Now almost 3 months later I still have not heard anything back from them. I have a house that is full of holes from hail damage and no one from north star will return my calls. I will not be …
All I can say is they are liars. My rates went up after the first bill! And I was told I had no hail damage from a storm that produced golf ball sized hail. It fell from the sky for about 20 minutes! …