TopLine Federal Credit Union is a not-for-profit, member-owned financial services cooperative serving the Twin Cities and surrounding areas. For 80 years, we’ve been the safe, local banking choice for Minnesotans looking for greater financial peace of mind.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–12PM Sunday Closed |
9353 Jefferson Hwy, Osseo, MN 55369
thieves and liars
Great service
Dont go here! You’ll regret it. bad service
Only place I know with free mobile deposits.
Great service with NO big bank fees.
Very rude service. Was unwilling to help with my issue. Will not be going back to this branch.
Never have a problem good people working here
Things happen to my accounts that shouldn’t because of the way I have it set up. Other than that I have no problems with top line
This is my second time at this branch everyone was very nice. I felt like my need was important and everything got taken care of in a reasonable amount of time
Best home loan available. Looked all over Twin Cities before selecting here.
I’ve always received good service and great rates from Topline. I’ve been a customer for 22 years.
all the team members at topline are very helpful, fun, easy to talk to and wonderful people
Got a good deal on my car loan, so I figured I would get home and auto insurance through them. Jeff was terrible at returning any calls. Going through a difference company now.
They are disrespectful, negligent, and completely incompetent. Payments always going “missing” or not reflecting along with auto pay always not working and they have been absolutely unhelpful.
Im not sure about this company I can’t even get them in they say wrong information so im not sure about this place any other place I’ve dealt with I could download them and do what needs to be done. Now my payment is going to be late.
This is the worst company I’ve ever had services with. They “never” received mailed check payments, charge extra when paying over the phone, they up loan payments without notice, and the employees are the most rude and unprofessional people I have ever dealt with.
I’m a new member as part of an auto loan through the dealer. Had an issue getting registered online. Shawn helped me out and was very friendly and personable. Great customer service.
Just got off the phone with Assistant Manager Alex W. I explained to him that Topline did not give my business credit for checks deposited and my bank statements were not printing the last three lines on the statement that showed up …
Refinanced with Taylor. Best rates and service. I had a short timeline and they look care of me without any issues. Wish I would have shopped Topline first.
The worst of the worst. I don’t recommend them. I felt the discrimination. I was denied account and line of credit. I have 785 credit score 8 years in my job. Be aware this company does not value customers. Don’t believe the hype
I have used this shared branch of Top line once before and after this visit I had to say I was impressed.
I came back again today and noticed when I pulled up the staff clearly saves all …
This is our family bank for 7yrs now. We finance everything here, we get loans here. Their loan rates are always Low. No bank can beat this FCU. It is the best in Twin cities in MN.
I became a member in 1979, shortly after beginning work at Northwestern Bell Telephone Company; of course, the credit union name back then wasn’t TopLine, but rather Minneapolis Telco Credit Union, as the CU started as a service for the …
I’ve banked here for a while. Fiance tried to open new account and they were extremely rude to us and treated us like children. Crazy they are rated for good customer service with how juvenile their management behaves.
horrible experience no customer service what so ever I thought the place was being rob no one came to take my deposit sitting in the drive thru for 30 min and also called in to make sure everyone was o.k and they said yes someone will be with you shortly. …wow trash
Soon after Topline took over Como, I started looking for a new credit union. They charged fees I’ve never been charged with a credit union (I had $5000 in my checking and was short $2.00 in my savings when I did a funds transfer to my …
Just went to the Maple Grove location and had to wait in a long line. One person was working the window AND drive through. Another woman was “printing debit cards” and refused to help. Unacceptable customer service. The woman working the window was delightful though.
I wrote them a check for several thousand dollars with written instructions (in ALL CAPS on the stub and in the memo line) to apply the check towards our mortgage principal only. Days later, the check had cleared but the mortgage balance …
Long time customer that now will not do any more business with TopLine. Go someplace else. Poor service and very money grubbing. This credit union used to be for the members but now it seems to be only for the management instead. Long waits for tellers, taking money for inactivity on accounts, poor customer service.
I would give them a 0 if I could. They have one of the worst websites in all of banking. I have a new auto loan through them and they don’t offer any online payments. I was told I would have to bring in a check. I asked if I could use a …
Nice, nice, nice people! Unfailingly helpful and friendly and personable, genuinely so (not like some of the bigger banks), and they truly make you feel like they appreciate your business. They make eye contact, and it’s a good feeling …
I have banked here for over 11 years the level of customer service in the Brooklyn Park location has just become horrible over the last 6-8 months. Yesterday is a prime example when a female employee was extremely rude and when I said well, …
The technology upgrade sure is working great. Went in to do some transfers.
The printers did not work. On top of that I was not informed. That all accounts …
I use Topline as my Car Payment and I do not like anybody that works here. Nobody at Topline seems to care and have negative attitudes, it’s always one thing or another with them. I highly recommend finding a new alternative to your …
Utilized Topline for an auto loan. After paying off loan balance I had a $15.82 balance in a savings account associated with the auto loan. Called Topline to have account closed. Advised they needed notice in writing. Sent email notice. …
I purchased a truck from a customer through this credit union and there was some paperwork months later. I had to come back in and take care of that paperwork and they were all more then willing to help me and assist me with everything even though I don’t bank with them. Very helpful and patient.
I’ve been at Top Line for 14 years and there customer service is getting worse. At the maple Grove location at the drive thru a standard hello greeting is not the norm more like the deer in the head light or the stare down see who blinks …
Ive tried to close the account my father had, he recently passed, and this company just keeps sending bills. I paid the total due twice; $2000+ the first time, and then they sent a bill the next month for $40 something, I paid that. They …
This place is most certainly in kahootz with North Country Ford because when I received my insanely high auto rate verbally from finance dept it was almost 10pm. Not to mention I paid that loan off immediately and never received a check …
Have been a member of Topline for 30 years. Their overall service has degraded significantly. Tellers are inaccurate on transactions, drive-thru service is Very Slow, when problems occur with an account they are more of a obstacle …
Debit cards get compromised a lot.
Don’t like that there’s no way to tell which card was used in a point of sale transaction when my husband and I both have a debit card for the same account. …
Do I need $80,000 before getting a car loan? wonders shall never stop happening. I have been banking with topline federal credit union for over 5 years, I used to have a car loan that was paid off and a personal loan one time that was paid …
I’ve been a member for 20 years. I’ve had nothing but very positive experiences through the many years. Compared to big banks the service and policies are phenomenal. Over the years I’ve had multiple auto loans, and several business and …
The Topline FCU Team does not merely try, they DO! I have applied for a mortgage & auto loan this year & both times their team came through for me & my family! Thank you Vinny, Taylor & Admir for being true Topline Team players, you guys don’t try, you DO, your exceptionalism shines through every time!
The service at the Brooklyn Park and Maple Grove branch has improved. The problem is when you call. Most of the time you are on hold for up to ten minutes or more.
My husband and I have been banking with TopLine for over 10 years and have always received excellent customer service either via phone or in person. Our most recent inquiry involved a loan with Admir/Brooklyn Park and he was phenomenal to …
I have had nothing but issues with the car loan program since my Car Dealership offered TopLine as a loan processing option. I have been frustrated the whole time until I met Donna at your Maple Grove location. …
Using the drive through is like being at the DMV. Ive been in line for 15 minutes and only 1 car has moved through. The wait to do a simple deposit is very annoying.
Excellent customer service. The woman I talked to this afternoon was absolutely wonderful and promptly tended to my deposit situation! Every time I go there, it’s clean and just overall very welcoming. The limit of free transfers you can make in a month could be increased, but other than that, not a bad bank.
This review is coming after almost a year of continued AMAZING service from the Top Line in Brooklyn Park. Scott Berg and Mr. Wever have always been helpful, patient, and professional. They have made the difficult business of dealing with …
10 years with Topline. And someone said it best. Their customer support has gone down the drain. My family has a mix of 10 accounts with them. Checking and savings. I had fraud attempts on my account. They charged me $29 a pop. I also had …
If I could leave 0 stars I would. Came in in relation to an auto loan, and the loan officer didn’t even leave her office, and refused to call my previous bank to talk everything through. I will NEVER bank with TopLine again, and will ask my friends to do the same. Terrible customer service and the workers were clearly unqualified.
I have normally had excellent service at topline until today, I had some fraudulent activity on my account so I called customer service to see what to do about it, the girl on the phone was helpful and told me I needed to eSign a form which …
I’ve been a member for over 30 years. They have never made a mistake on any of my accounts. And there is always an option to speak with someone and they have always been helpful.
I would like to thank Megan for her continued assistance with my business checking accounts at Topline Credit Union. She goes above and beyond for me and I remain a Top Line Credit Union Member because of the excellent customer service I receive from her team.
If I could give zero stars I would. I got a loan with Topline as my only option to finance a vehicle when I was in a pinch. Their customer service is the worst I have ever experienced. When I sold my vehicle I had 4 different people tell me …