Southwestern Electric Cooperative is a member-owned and controlled utility that provides electricity to its consumer members.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
525 US Route 40, Greenville, IL 62246
We purchased 2 lots with a transformer in the middle. We contacted Southwestern Electric Coop. about moving the transformer so it wasn’t directly in front of our future house. They gave us a proposal to relocate the transformer, and they …
The rates are terribly high.
the only electric supplier to the area and outrageously expensive
Awful customer service and love to nickel and dime you. HIGH RATES!!!!
They are awful! They do not return calls or help with downed wires!
I’ve always had great service from the people at SWECI.
Always kind and quick to repair service outages.
Complete disgrace what they charge for a kilowatt,mismanaged company that passes their mistakes to the customer that has no choices to go elsewhere.
Customer service is horrible. Very rude and unhelpful people. How many bad Google reviews will it take to raise an eyebrow with management?
Can not give answers to questions about power charges when not at home. Unbelievably high priced
Terrible service, terrible assistance, terrible people. 0/10 recommend.
I HAVE BEEN WITH SOUTHWESTERN SINCE 1973 (almost 50 years). NEVER A PROBLEM THEY DIDN’T SOLVE THEY HAVE ALWAYS TAKEN CARE OF ME. WOULD GLADLY SIGN UP AGAIN.
Always very responsive when any issues arise. Everyone I have dealt with there has been friendly and helpful.
High rates and a monopoly! We have looked into solar panels but SWECI is NOT solar friendly! We have no option but to keep them and we are unable to do anything to change it.
Not giving 1 star due to customer service or maintenance crews. I’m giving 1 star due to the rates and are not solar friendly in any way.
Absolutely no customer service skills at all and very rude! Their service is absolutely horrible just like the people that work there. They are not willing to work with you at all. If I could go elsewhere I would. This is a pathetic company …
This is the most disgusting horrid power company that ever existed. I wouldn’t be surprised if they answer their phones at the top of a telephone pole. Maybe Mr. Haney would have some customer service suggestions for them. I know Ebb handles all of the repairs I know his mentality. These people are overpaid by all means.
Submitted a BBB complaint about the prices of their service being nearly double what surrounding communities are. They responded that they are a specialist in rural areas and haven’t raised rates in 6+ years. I live across the street from a …
Our power is never off for long, and it’s significantly cheaper than Ameren. During the ice storm in of the winter2006, family in Collinsville had no power for 5 days. We were only down for 20 minutes out in the country outside of Worden. Thanks for the great service.
The lady I’ve talked to has always been super nice! But the prices for running heat are awful to the point of not being able to even have heat! 15 dollars a day and we are still freezing half the time! Make that over 20 dollars a day now that the temp dropped! Unbelievable!
Hello I am a signal maintainer for BNSF Railway. 08/09/2021 I was called
out by Sorento to one of my locations. I found power was a off do to a lightning strike on power pole. I called the 1-800 number at 06:59 at 07:35 they had 4 trucks at my location. Outstanding Work
Perhaps they have had a change of staff because everyone I dealt with was more than helpful. We reported a streetlight out and it was replaced in 2 days. We also had a possible grounding issue in the neighborhood and they immediately reported it to engineering and are looking into it.
I have had Southwestern Electric for 30 plus years. Never had any issues with them. If you report your outage right after it goes out they immediately get a team on fixing it. Very happy with my co-op. I do wish they would go solar, I think it would benefit everyone in the long run by cheaper costs.
Always prompt about restoring power within a hour are less. Thanks guys and gals.
I live in Hawthorne Hills in Edwardsville. Our power goes out ALL OF THE TIME! It just went out again for a moment again. No rain, no wind. Not even a cloud. It’s absurd!