HORRIBLE service. Have been a customer for several years and each year several weeks of missed pickup. The most recent this week. Supposed to have picked up last Friday. Called 3 days in a row each time told will be picked up that day but “dispatch” keeps moving to next day. Looking another carrier.
This company is garbage. Literally. This “business” needs MAJOR attention! Their website is impossible to navigate and doesn’t work half the time. Inconsistent trash and recycle pick up, as well as garbage ALWAYS scattered around our …
**DO NOT USE GFL!!!!**** GFL is by far without question one of the WORST companies I’ve ever dealt with. Do not use them unless you have no other choice. Can’t use an apple device to log in, trash pick up at random times, missed pick ups, …
I cancelled my service in December. I get a notice in February that I am being sent to collections for unpaid services from January to date even though I have not had any service since that time. The Garner office staff is as bad as the …
Horrible service! They pick up once a month, if you’re lucky. Hard to get through by phone. Even when you do get through they lie and then still don’t provide service.
Very disappointed in Waste Industry..They use to be on top of things . Now it seems as they just dont care about their customers. I been with them for over 30 years.
Watching a man work hard for this company and cast aside like it was nothing especially so close to retirement. Don’t trust these guys my family learned the hard way!!! Try Waste Management.
This one star review is for Nancy who answered the phone… The no stars is for the others who need to learn how to speak to people and yes she was a supervisor and it was about insurance who they are crazy…I am a grown adult and it should be up to me to be able to pick up my meds and not have them mailed…
waste ind you people come to my house and took my that do not belong to you people i will do everything in power to stop you im going to start a peition to have your company thown out of this henrycounty commuity.unless you return all 3 of …
Poor service. Twice in a month they have
missed picking up my trash while the neighbors trash ha been picked up. Now the trash will have to set out during the holidays!!!
Not reliable at all. Will not answer or return phone calls. Hope I can find an independent waste professional, so I don’t have to deal with this company anymore.
If your garbage is not picked up on regular date good luck getting a response. They will not return your call and if you call to many times they will block your phone number.
Paid for services on 7/23, $118 and haven’t received a trash can. They say it’s a trash can shortage. If my money was short they wouldn’t have serviced me. I want my money back!!!! Poor services!!! 🤬🤬🤬 …
The customer service is almost non-existent, I never got a response from them, I’ve called for over 30 minutes or more and no response. I drove 45 minutes to the office and their office was closed to visitors so I called the number they left and no response to see what happened to our trash cans that never came.
Customer service here is worse than anything I have seen in my life. Instead of working to find a solution to the problems at hand they shut down and offered nothing. I will be going to a different company and will probably just burn their …
Wednesday March 23 I was following one of your trucks do Advent Ferry to Gorman street I believe the truck number was 3951C the last 6 on the plate were 121212. It had cardboard boxes flying out of the top at the rate of at least 3 a block. …
This company will not call me back or return my call I have to file a better business bureau to even hear an answer apparently because I’ve looked at other reviews I have not had anyone come to my house in two weeks to get my trash they …
they stopped picking up after like 8 years of service after they got their money for the next billing cycle , made a bbb complaint and they said thy would refund my money 4- 6 weeks and still have not seen the refund . now he wont answer m emails give a auto response ZERO STARS ! i changed my service , had to ..
(They don’t always treat their employees well. They offer an annual employee safety bonus if you have no chargeable accidents, however for the last 3 years, that has not been the case. When someone else causes an accident and the employee …
Cannot be relied upon to pick up trash on scheduled day. Sometimes they skip our street entirely. Calling them does no good at all, and their receptionist said if we didn’t like their service then maybe we’d like no service. No service …
Horrible service. Average about 1 week a month they don’t show up so have trash piled up above the can lid. Minimum 20-30 hold time if you try to call them. That’s if they answer at all. HATE this company.
Horrible customer service and FYI if you start service and you have to end service early you still have to pay the full 3 months because they do NOT prorate at all…. and IF you happen to get service with them again, that extra money that …
Claim Fraud on your credit cards when they miss pickups repeatedly! Only way I’ve found to get any response from them! I’ve asked for a manager to call me 5 different times to no avail.
I think they train their customer service reps to answer questions with the least amount of info possible. The one I was just on the phone with was comically unhelpful with a bulk items pick up request. It’s funny because her literal job is …
I’m sorry there isn’t a way to leave a negative star. After taking over Veterans garbage company you just assume anything and everything to be true. Prices go up every time you acquire a waste management company. You are over priced and …
This company is awful. They throw your recycling in the trash but charge you for it anyway and settle disputes by picking up your cans with no retro-action. I have disputed every charge. Don’t let them take advantage of you and use a different service.
After the holiday they “somehow “ missed picking up our trash. When I called them, they told me they couldn’t have someone come out just to pick up our trash. We would just have to wait 3 more days for regular pickup schedule.!! No acceptable!
This company has the WORST service of any provider. They skip picking up our trash on a routine basis. They don’t answer the phone at the corporate office. I waited on hold in their CHAT que for a long time when it said it would be 1 …
Worst service! If you have an opportunity to use another waste service you should definitely NOT use Waste Industries/GFL. Miss pick up days and don’t reschedule. Completely unresponsive!!
Extremely disappointed with this company. We used Veterans Waste for 2 years before Waste Industries bought them out. In less than a year they increased the price of our service by 50%. We unfortunately have no options which is why they can continue to do this to customers. if given the opportunity, use someone else!!
Terrible service , paid their increased prices .didnt pickup recycle for 3 weeks . Unable to get to a human on phone . Came a week later thought the payment wasnt through so driver didnt pickup which wasnt the case . Totally mismanaged , …
Missed pick up several times, when you call the line hang up on you, When I finally got someone named Tiffany she hung up on me. I never got a call back from District manager Thomas Green. The worst company I have ever experience with trash pick up
DO NOT UTILIZE THIS COMPANY AS THEY ARE A BUNCH OF SMOKING MIRRORS AND LIES. This company provides the worse service I have ever received. Their attitudes are horrible their service is not even able to be ranked as it too is horrible. I …
We are moving July 15th and do not need to transfer our service. My July-Sep quarterly bill is due June 28th. Waste Industries will not refund ANY money. They told me my only options were to Cancel before my bill date and not have trash …
My payment was rejected without an explanation as to why and I was charged an extra $25. Trying to avoid a second rejection, so I’ve called billing dept 2 times now with a total wait time of 43 mins. I’ve left 2 messages, but haven’t gotten …
I retained this service from previous home owner. Big mistake. They forget my recycling constantly. When I call I wait on hold for a hour or more. They say they will send someone to pick up and they don’t show. I highly recommend finding a different company for services.
We’ve been a customer of Waste Industries for over a decade. They are as reliable as the sun coming up. We’ve rarely had a missed pick of trash or recyclables and when it did happen we called and they sent a truck right out. They must be good as you see their trash cans everywhere!
Terrible customer service. Last two weeks in June our trash was not picked up. Called and the only reason we were given was oh he missed you. That was first week the second week no pick up we called again and same excuse oh he missed you …
Their customer service is terrible! We had billing issues, they never contacted me about a past due, they just came and picked up the trash cans. Then they wanted to charge me another $70 to deliver them back, along with making us prepay …
My price has gone up $30 over the course of 3 billing cycles after they bought out the previous company who did our trash- Veteran’s Waste. Ridiculous! They probably have some obnoxious excuse that you can’t prove as to why this is. The …
They are extremely slow at responding and once you finally manage to talk to someone they can never do what actually needs to be done. Whether it be laziness or them being incompetent the accounts were messed up, address was incorrect on …
Customer service is HORRIBLE. I’d rather interact with DMV employees than the people at Waste Industries. They are condescending, rude, and seem to go out of their way to not help you. They won’t prorate your bill if you cancel mid-quarter. I’m happy to pay more somewhere (anywhere) else.
The absolute WORST experience. Don’t do it!! We signed up in October and finally had to cancel in February after only receiving service a few times. I had to call, email and chat with customer service reps repeatedly and still never got the …
After having Vet Waste for over 2 years, the company was sold to Waste Industries. After 3 phone calls and everyone at Waste Industries telling us nothing has changed (pickup was Mondays and it’s now Thursday and no trash pickup) obviously …
Absolutely horrible service. They took over two weeks to deliver my cans after I paid for the service to start. I’ve had to call every week for the last 6 weeks to get them to pick up the trash or recycling that I paid for. Do not use this company.
They did not pick up our trash on the scheduled day. Figured maybe they moved it to the following day, so we left our cans out. It has been four days now and the cans are sitting there full of trash and smelling horrible. Had to search high and low for a contact number to call but no one answers. What the heck people?
ZERO STARS!!!
This is the worst company ever. After service the garbage cans have a pink goo all over them that is impossible to remove, smells to high heavens and stains …
I got yelled at by an employee who was picking up our trash. With a few words that did not beinging said. So I immediately contacted Customer Service, Cancelled my Service in Georgia. I would like our money back for the Months of June & …
Week after I signed up for their service (residential trash and recycling), I found a bill in my mailbox for the amount of $4,129. That same day I called them to have that corrected. It happened around July 7th. Now almost 4 weeks later, I …
What a joke. The missed picking up my trash every once in a while. So I decided to call them to come pick up last week because trash was starting to back up.
Called on a Thursday, they said they’d come out that day. Called back Friday …
We have been using Waste Industries for just over 2 years. Would pick up one week only to miss us the next. For 9 months we had to call every week for someone to come and get our garbage. Too much work. Things were going well for the last 9 …
Been a customer of this company for over 2 decades now at a few different residences. They’re always there every pickup day which is nice and always notified us when weather kept them from coming out and rescheduled the pickup. The customer …
My waste services had to be transferred over to this company and it’s been awful thus far. I called today to find out why both my trash and recycling bins weren’t picked up yesterday and the employee there couldn’t provide an explanation …
I signed up for service on 1/17 and was scheduled for Tuesday pickups . First Tuesday , no pickup . I called and they said” sorry, we will be out next Tuesday .” The following Tuesday, no pickup . I called and they sent someone out on …
Company did not pick up our trash last week. The same was true for everyone in my neighborhood. We didn’t receive any type of communication regarding why this was the case (no email, nothing in our mailbox – just nothing). I’ve tried to …
Rude, horrible service. Any other trash company will serve you better. I became a customer of Waste Industries because they bought Veterans Waste Services, which I was using at the time. For the first few months everything was fine. Then, …
Didn’t receive recycling service for 4 weeks. I have called twice a week to customer service with the same script and still no one has picked up our recycling. The customer service has been horrible. We will be switching providers immediately.
This has happened a couple times this year but now GFL has not picked up recycling 2 weeks in a row for my whole neighborhood! This is ridiculous we all pay extra for that service and for them to pick up our recycling but now all of are …
Worst customer service! I’ve spoken to 2 customer service reps about why my thrash has not been picked up for almost 2 weeks. Funny story is the driver drove passed my house and picked up my neighbors and then backed out in front of my …
Update:
Now they are saying my trash day has been changed to Tuesday. Interresting huh! Even after the letter we received stated nothing is changing. Also waste …
Agree with everyone here. This company is the worst business I’ve ever witnessed in operation. Not only do they steal your money from you but they don’t provide you with the quality that you pay for every quarter. I’ve had a missed pick up …
I had to switch to this company after Veterans Waste was bought out. As with the many other reviews, they missed picking up trash and continued to tell all of our subdivision… tomorrow, tomorrow. They will absolutely not pick up trash …
If I could give them less than a 1 star I would. Terrible servie. Often they did not pick up my trash and when I would call (sometimes waiting on hold more than 15 mins) they would promise to send someone out the next day to get it. More …
Worst customer service in the world. I have had to call over 8 times in on year about my trash not being picked up. I have spoken to supervisors and even the manager at the garner location. I live on a major Highway and watch their trucks …
They have missed my recycling 8 times in 3 months. I have to keep calling them, and each time I’m promised it will change. They always come back out to get it within 24 hours of listening to the message I leave, but my pick up day is on …
Read the other reviews they have similar issues. This week they didn’t pick up I contacted them they told me they didn’t get to it just leave it out at the curb they will get it. Supposed to be picked up Thursday morning and by Sunday it …
My receptacle had no lid. I got no response when I left a message on their website, nor when I used the email address WeCanHelp. I called, and the very next trash day, a lady came out, collected my trash and container, and gave me a new …
This service is TERRIBLE!! I wanted my trash picked up however instead when I tried to cancel my plan they broke my grandmas arm!!! I asked for them to pay her medical expenses but they refused and instead killed my newborn baby!! I asked …
Failed to pick up trash as scheduled. Called several times. Was told trash would be picked up that day , then the next day then was told it would take three days they only have one truck. This is a very poorly ran company. Looking for an alternative.
The service really is as bad as all the reviews state. I normally don’t leave reviews, but buyers need to beware. I have to call to have my trash picked up almost weekly. It’s 1/7 and my trash hasn’t been collected since Christmas. Long …
We use GFL for residential garbage and recycling pick up and are not satisfied with their services. Our neighborhood pick up day is Friday and 9 weeks out of 10 they do not service our street’s recycling cans. We usually have to call …
Is it possible to leave zero stars? GFL has a monopoly in my area so I have no alternative to waste pickup. They frequently fail to pick up garbage on schedule, missing pickups altogether and when you can you are on hold and asked to leave a message they don’t return. Pickups that are rescheduled are often missed.
The local management in Raleigh, NC needs to be replaced. I have called multiple times and filled out the missed collection form online. They do not follow-up unless you keep calling and then they lie about why the trash was not picked …
We will be getting a new trash service VERY soon. Pick up is scheduled for everyThursday. Like 4-5 times now, we had to contact them saying “you didn’t pick it up” and they come the following Mon/Tues and again..don’t come on the scheduled …
We use GFL / Waste Industries for weekly trash pickup. They are unreliable, late, inefficient and rude. Their service is especially terrible around holidays when you need reliable service the MOST. This Christmas they completely missed …
Didn’t pick up trash for an entire apartment complex Monday. It is Wednesday now. Trash is piling up inside the building, and they still haven’t picked up our building’s trash.
The WORST company EVER. Do not use this company. My trash was not picked up multiple times. I called them a couple of times and they gave flimsy excuses i.e their systems were down hence didnt know what driver was supposed to pick up the …
Never got to use GFL for residential garbage service since they never brought us a can to use. H
We cancelled the service in August 2021 and are still waiting for our refund to …
They took my trashcan even though I had paid my bill then told me it would be 7 days to get it back, it has now been over 3 weeks with multiple emails and phonecalls with zero response and no trashcan. Horrible customer service.
Horrible experience. There are so many other trash companies that are out there do not go with GFL. Drivers are rude. Customer service takes forever to talk to someone. Information can be spotty and not accurate depending on who you talk …
DO NOT USE THIS COMPANY! My neighbor started with mostly every home owner using them. With missed trash days and unprofessional representatives that act like you’re the issue when your trash is missed is beyond mind boggling! Now my …
My recycling gets missed at minimum twice a month and I have to call at least a couple times to get it picked up. They will credit the week, I just want my trash and recycling picked up! Ladies in the office are nice and understanding, I …
Skips on picking up on garbage removal day and they said you have to call them if they miss. This has happened several times. Really? When you do call you are on hold for hours and if you talk with someone they have a bad attitude. I …
Gfl consistently does not pick up trash and recycling when they are suppose to. Call customer service and sometimes they tell you they will pick it up next day or the next pickup cycle. I just don’t need the hassle. I had waste and …
GFL has gotten so large that they no longer care about their customers at all! We have made multiple phone calls in the past two months regarding missed pickups and have continuously been given the runaround. We have been lied to during …
EDIT: Since this original post four months ago, GFL has only missed my weekly trash pick up twice, huge improvement! ORIGINAL: GFL stands for Good Freakin’ Luck getting your trash picked up. They are supposed to come weekly and they show up …
Cancelled service multiple times yet continue to receive bills causing bounced check fees. They took 4 months to remove my trash can after repeated calls. Customer service rep was rude and unhelpful. Just received another bill several weeks …
Horrible experience. Did not pick up my recycling for over a month. Cancelled the account 3 weeks ago and they still have not pick up my bin. Told us every week they would be picking it up but they never come.
I don’t understand their billing system in my neighborhood. This sticker system is absolutely ridiculous. The neighbors don’t pay their bill or forget to add sticker on trash can and me as a neighbor has to suffer Smelling and looking at loads of trash piles on the street until who knows when.
Paid 179.00 for service and 6 weeks later finally got our cans. NEVER got recycling pick up!!! Cancelled service by stopping payment through our bank and they kept picking up garbage (never recycling) for months!! Can never reach them by …
Went over a month without trash pick-up, despite weekly calls and requests to pick-up. Took our trash can without notice, and said it would take up to 7-10 days to return a new trash can. Customer service doesn’t do anything or provide any help in alleviating problems. Waste Industries was way better.
Extremely inconsistent service. Maybe half of the time they pick up trash on the day they are supped to. Frequently they are several days late to my neighborhood in general, but last week they just skipped my house. A week and numerous …
If I could leave zero stars I would. In the year that I had services through GFL, they missed my pickup on multiple occasions despite my following their instructions to the letter. Their app is so messed up that it is almost impossible to …
Missed weekly pickup at least 4 times during fall quarter. So on renewal I deleted 1 months fee and they stopped my collection. They said that I would not get a refund. Poor customer service!!!!
We signed up with GFL a few days before closing on our new house. They started our services, and therefore starting billing us, immediately. It took them almost 2 weeks to deliver our cans, causing us to miss the first trash pick-up after …
Negative 1000 stars!!! Yikes yikes yikes. Do not put yourself through this. Worst business I have ever done business with. Changes days with out notifying you. Has missed about half of the scheduled pick ups! Customer service never has an …
Absolutely the worst company I’ve ever dealt with. Haven’t picked up our recycling in two months. I’ve called four times in the last week and been told the same thing, that they put in a request and someone would be out “that day” to come …
I would strongly exercise caution when making the choice to have GFL as your waste/recycling provider. I would like for someone to contact me regarding the continual missed pickups of our and our neighbors recycling. I figure maybe if I …
If you like paying for trash pick up and the truck only coming maybe twice a month, look no further! It sgarted from the very beginning promising my can would be delivered on a certain day and a week later still had not been delivered and …
The bright green trash can is now part of everyone’s Christmas decorations. It sits in front of our home for weeks on end. This is a horrible company. Not one good thing to say.
It has been a month since they picked up our recycle – I have called twice weekly. Our plan is for weekly pick-up, generally it is picked up once a month, perhaps twice if I call multiple times when no service.
Cancelled my service with them after a price increase. They continued to charge my account month after month after service ended. 9 months later they turned over my account to a debt collector. They are either incompetent or crooks.
Every week either the trash or the recycling is not picked up. They change the pickup dates at a whim. Everyone in this community work hard for their living and for this scam of a business to take payments without providing services is a crime. Contacting the NC State Attorney
Multiple instances where either trash or recycling were not picked up, and sometimes neither were. Customer service folks were unhelpful and rude. We canceled our service & were told they would not refund the remainder that we paid, and that the dumpsters had to be empty when they picked them up.
They suspended our account, which has never been behind, without telling us. Never sent us mail saying it was behind, because it wasn’t. We called to ask why they haven’t picked up our trash in TWO weeks. They proceed to email and send …
We are locked into a 2 year contract and they increased the fee’s 52%.. no notice and then pointed to the fine print in the contract. We have a new charge called a “site fee”. WARNING… read all the fine print. The first page they type …
Called to have additional pick up and each time they didn’t show up. I even verified the day before end the day of when it started getting later and later and was told they were eon the way. Guess I’ll be sending them my HOA ticket for …
Just an overall terrible experience. After several formal requests through GFL’s website, phone calls, and emails regarding a “missed pickup”, my trash still sits on the curb after a month. What I don’t understand is most of my neighbors …
Over a 3 month cycle my trash was not picked up 5 different times. My garbage bin is visible from my neighbors garbage bin. Yet it has been missed. I have spoken with their office and drivers in the calmest way I can as to not make the …
We had this company for years and you guys buy them out and billed us for two months and don’t even show up to get our trash. We call and report it and your stanardsville rep is rude and still two days later once again no one has came to …
They skip our street or whole neighborhood frequently then won’t come back out for another week. When you call, their customer service people are super rude and will hang up on you or yell at you when you are just simply trying to let them …
If you are searching for a company to simply pick up your trash/recycling with any reliability, DO NOT use these people. They are licking up the cans today, allegedly, and they will be out of our lives. Our experience was horrendous. There …
GFL has consistently provided poor trash collection, this includes:
– trash not being collected
– when contacting customer service, wait time is always incredibly long. On …
HORRIBLE service. Have been a customer for several years and each year several weeks of missed pickup. The most recent this week. Supposed to have picked up last Friday. Called 3 days in a row each time told will be picked up that day but “dispatch” keeps moving to next day. Looking another carrier.
This company is garbage. Literally. This “business” needs MAJOR attention! Their website is impossible to navigate and doesn’t work half the time. Inconsistent trash and recycle pick up, as well as garbage ALWAYS scattered around our …
**DO NOT USE GFL!!!!**** GFL is by far without question one of the WORST companies I’ve ever dealt with. Do not use them unless you have no other choice. Can’t use an apple device to log in, trash pick up at random times, missed pick ups, …
I cancelled my service in December. I get a notice in February that I am being sent to collections for unpaid services from January to date even though I have not had any service since that time. The Garner office staff is as bad as the …
Avoid
Cant be a worse company to do business with.
WORST SERVICE AND WORST COMPANY THEY NEED TO SELL TO CHINESE COMPANY
Just plain bad. Stay far away from this company.
Terrible service, our trash may get picked up and it may not. Seems like more not.
Terrible service Very unreliable Try getting through to them on the phone. Absolutely the worst service possible.
Worst. Company. Ever.
3 weeks, no service, but took money! Safest site delivery ever and said its unsafe!!!
I miss veteran waste solutions. Waste industries bought them and the service has drastically gone down hill.
Horrible service! They pick up once a month, if you’re lucky. Hard to get through by phone. Even when you do get through they lie and then still don’t provide service.
They rarely show up and sometimes I even see them skip my house. Their website looks great but the service is poor.
Very disappointed in Waste Industry..They use to be on top of things . Now it seems as they just dont care about their customers. I been with them for over 30 years.
We pay for a whole year of service. They miss at least one pick up a month. No explanations given.
Without a doubt, the worst company I have ever dealt with, slightly beating Comcast for that honor. Avoid at all cost.
Awful company. They stopped picking up my recycling. Even after numerous phone calls to them they couldn’t seem to get their act together.
missed pickups and said i called to late to get a extra one
Watching a man work hard for this company and cast aside like it was nothing especially so close to retirement. Don’t trust these guys my family learned the hard way!!! Try Waste Management.
This one star review is for Nancy who answered the phone… The no stars is for the others who need to learn how to speak to people and yes she was a supervisor and it was about insurance who they are crazy…I am a grown adult and it should be up to me to be able to pick up my meds and not have them mailed…
waste ind you people come to my house and took my that do not belong to you people i will do everything in power to stop you im going to start a peition to have your company thown out of this henrycounty commuity.unless you return all 3 of …
Poor service. Twice in a month they have
missed picking up my trash while the neighbors trash ha been picked up. Now the trash will have to set out during the holidays!!!
Not reliable at all. Will not answer or return phone calls. Hope I can find an independent waste professional, so I don’t have to deal with this company anymore.
If your garbage is not picked up on regular date good luck getting a response. They will not return your call and if you call to many times they will block your phone number.
Paid for services on 7/23, $118 and haven’t received a trash can. They say it’s a trash can shortage. If my money was short they wouldn’t have serviced me. I want my money back!!!! Poor services!!! 🤬🤬🤬 …
The customer service is almost non-existent, I never got a response from them, I’ve called for over 30 minutes or more and no response. I drove 45 minutes to the office and their office was closed to visitors so I called the number they left and no response to see what happened to our trash cans that never came.
Customer service here is worse than anything I have seen in my life. Instead of working to find a solution to the problems at hand they shut down and offered nothing. I will be going to a different company and will probably just burn their …
Wednesday March 23 I was following one of your trucks do Advent Ferry to Gorman street I believe the truck number was 3951C the last 6 on the plate were 121212. It had cardboard boxes flying out of the top at the rate of at least 3 a block. …
This company will not call me back or return my call I have to file a better business bureau to even hear an answer apparently because I’ve looked at other reviews I have not had anyone come to my house in two weeks to get my trash they …
Got hurt on one of their dumbsters and not one person has called or emailed me back
they stopped picking up after like 8 years of service after they got their money for the next billing cycle , made a bbb complaint and they said thy would refund my money 4- 6 weeks and still have not seen the refund . now he wont answer m emails give a auto response ZERO STARS ! i changed my service , had to ..
(They don’t always treat their employees well. They offer an annual employee safety bonus if you have no chargeable accidents, however for the last 3 years, that has not been the case. When someone else causes an accident and the employee …
Cannot be relied upon to pick up trash on scheduled day. Sometimes they skip our street entirely. Calling them does no good at all, and their receptionist said if we didn’t like their service then maybe we’d like no service. No service …
Horrible service. Average about 1 week a month they don’t show up so have trash piled up above the can lid. Minimum 20-30 hold time if you try to call them. That’s if they answer at all. HATE this company.
Horrible customer service and FYI if you start service and you have to end service early you still have to pay the full 3 months because they do NOT prorate at all…. and IF you happen to get service with them again, that extra money that …
Claim Fraud on your credit cards when they miss pickups repeatedly! Only way I’ve found to get any response from them! I’ve asked for a manager to call me 5 different times to no avail.
I think they train their customer service reps to answer questions with the least amount of info possible. The one I was just on the phone with was comically unhelpful with a bulk items pick up request. It’s funny because her literal job is …
I’m sorry there isn’t a way to leave a negative star. After taking over Veterans garbage company you just assume anything and everything to be true. Prices go up every time you acquire a waste management company. You are over priced and …
This company is awful. They throw your recycling in the trash but charge you for it anyway and settle disputes by picking up your cans with no retro-action. I have disputed every charge. Don’t let them take advantage of you and use a different service.
After the holiday they “somehow “ missed picking up our trash. When I called them, they told me they couldn’t have someone come out just to pick up our trash. We would just have to wait 3 more days for regular pickup schedule.!! No acceptable!
This company has the WORST service of any provider. They skip picking up our trash on a routine basis. They don’t answer the phone at the corporate office. I waited on hold in their CHAT que for a long time when it said it would be 1 …
Worst service! If you have an opportunity to use another waste service you should definitely NOT use Waste Industries/GFL. Miss pick up days and don’t reschedule. Completely unresponsive!!
Extremely disappointed with this company. We used Veterans Waste for 2 years before Waste Industries bought them out. In less than a year they increased the price of our service by 50%. We unfortunately have no options which is why they can continue to do this to customers. if given the opportunity, use someone else!!
Terrible service , paid their increased prices .didnt pickup recycle for 3 weeks . Unable to get to a human on phone . Came a week later thought the payment wasnt through so driver didnt pickup which wasnt the case . Totally mismanaged , …
Missed pick up several times, when you call the line hang up on you, When I finally got someone named Tiffany she hung up on me. I never got a call back from District manager Thomas Green. The worst company I have ever experience with trash pick up
DO NOT UTILIZE THIS COMPANY AS THEY ARE A BUNCH OF SMOKING MIRRORS AND LIES. This company provides the worse service I have ever received. Their attitudes are horrible their service is not even able to be ranked as it too is horrible. I …
We are moving July 15th and do not need to transfer our service. My July-Sep quarterly bill is due June 28th. Waste Industries will not refund ANY money. They told me my only options were to Cancel before my bill date and not have trash …
My payment was rejected without an explanation as to why and I was charged an extra $25. Trying to avoid a second rejection, so I’ve called billing dept 2 times now with a total wait time of 43 mins. I’ve left 2 messages, but haven’t gotten …
I retained this service from previous home owner. Big mistake. They forget my recycling constantly. When I call I wait on hold for a hour or more. They say they will send someone to pick up and they don’t show. I highly recommend finding a different company for services.
We’ve been a customer of Waste Industries for over a decade. They are as reliable as the sun coming up. We’ve rarely had a missed pick of trash or recyclables and when it did happen we called and they sent a truck right out. They must be good as you see their trash cans everywhere!
They do not pick up consistantly.. missed trash pickups for gralyn subdivisionin raleigh
Terrible customer service. Last two weeks in June our trash was not picked up. Called and the only reason we were given was oh he missed you. That was first week the second week no pick up we called again and same excuse oh he missed you …
Their customer service is terrible! We had billing issues, they never contacted me about a past due, they just came and picked up the trash cans. Then they wanted to charge me another $70 to deliver them back, along with making us prepay …
My price has gone up $30 over the course of 3 billing cycles after they bought out the previous company who did our trash- Veteran’s Waste. Ridiculous! They probably have some obnoxious excuse that you can’t prove as to why this is. The …
They are extremely slow at responding and once you finally manage to talk to someone they can never do what actually needs to be done. Whether it be laziness or them being incompetent the accounts were messed up, address was incorrect on …
Customer service is HORRIBLE. I’d rather interact with DMV employees than the people at Waste Industries. They are condescending, rude, and seem to go out of their way to not help you. They won’t prorate your bill if you cancel mid-quarter. I’m happy to pay more somewhere (anywhere) else.
The absolute WORST experience. Don’t do it!! We signed up in October and finally had to cancel in February after only receiving service a few times. I had to call, email and chat with customer service reps repeatedly and still never got the …
After having Vet Waste for over 2 years, the company was sold to Waste Industries. After 3 phone calls and everyone at Waste Industries telling us nothing has changed (pickup was Mondays and it’s now Thursday and no trash pickup) obviously …
Absolutely horrible service. They took over two weeks to deliver my cans after I paid for the service to start. I’ve had to call every week for the last 6 weeks to get them to pick up the trash or recycling that I paid for. Do not use this company.
The Worst track service I have ever had in my life we canceled them because they would never pick up a trash but they expect their money
They did not pick up our trash on the scheduled day. Figured maybe they moved it to the following day, so we left our cans out. It has been four days now and the cans are sitting there full of trash and smelling horrible. Had to search high and low for a contact number to call but no one answers. What the heck people?
ZERO STARS!!!
This is the worst company ever. After service the garbage cans have a pink goo all over them that is impossible to remove, smells to high heavens and stains …
I got yelled at by an employee who was picking up our trash. With a few words that did not beinging said. So I immediately contacted Customer Service, Cancelled my Service in Georgia. I would like our money back for the Months of June & …
The worst service ever! Will be canceling today.
I have asked a dozen times to get the cap for the cardboard dump over 2 years …
Week after I signed up for their service (residential trash and recycling), I found a bill in my mailbox for the amount of $4,129. That same day I called them to have that corrected. It happened around July 7th. Now almost 4 weeks later, I …
What a joke. The missed picking up my trash every once in a while. So I decided to call them to come pick up last week because trash was starting to back up.
Called on a Thursday, they said they’d come out that day. Called back Friday …
We have been using Waste Industries for just over 2 years. Would pick up one week only to miss us the next. For 9 months we had to call every week for someone to come and get our garbage. Too much work. Things were going well for the last 9 …
Been a customer of this company for over 2 decades now at a few different residences. They’re always there every pickup day which is nice and always notified us when weather kept them from coming out and rescheduled the pickup. The customer …
My waste services had to be transferred over to this company and it’s been awful thus far. I called today to find out why both my trash and recycling bins weren’t picked up yesterday and the employee there couldn’t provide an explanation …
I signed up for service on 1/17 and was scheduled for Tuesday pickups . First Tuesday , no pickup . I called and they said” sorry, we will be out next Tuesday .” The following Tuesday, no pickup . I called and they sent someone out on …
Company did not pick up our trash last week. The same was true for everyone in my neighborhood. We didn’t receive any type of communication regarding why this was the case (no email, nothing in our mailbox – just nothing). I’ve tried to …
Rude, horrible service. Any other trash company will serve you better. I became a customer of Waste Industries because they bought Veterans Waste Services, which I was using at the time. For the first few months everything was fine. Then, …
Didn’t receive recycling service for 4 weeks. I have called twice a week to customer service with the same script and still no one has picked up our recycling. The customer service has been horrible. We will be switching providers immediately.
This has happened a couple times this year but now GFL has not picked up recycling 2 weeks in a row for my whole neighborhood! This is ridiculous we all pay extra for that service and for them to pick up our recycling but now all of are …
Worst customer service! I’ve spoken to 2 customer service reps about why my thrash has not been picked up for almost 2 weeks. Funny story is the driver drove passed my house and picked up my neighbors and then backed out in front of my …
Update:
Now they are saying my trash day has been changed to Tuesday. Interresting huh! Even after the letter we received stated nothing is changing. Also waste …
Agree with everyone here. This company is the worst business I’ve ever witnessed in operation. Not only do they steal your money from you but they don’t provide you with the quality that you pay for every quarter. I’ve had a missed pick up …
I had to switch to this company after Veterans Waste was bought out. As with the many other reviews, they missed picking up trash and continued to tell all of our subdivision… tomorrow, tomorrow. They will absolutely not pick up trash …
If I could give them less than a 1 star I would. Terrible servie. Often they did not pick up my trash and when I would call (sometimes waiting on hold more than 15 mins) they would promise to send someone out the next day to get it. More …
Worst customer service in the world. I have had to call over 8 times in on year about my trash not being picked up. I have spoken to supervisors and even the manager at the garner location. I live on a major Highway and watch their trucks …
They have missed my recycling 8 times in 3 months. I have to keep calling them, and each time I’m promised it will change. They always come back out to get it within 24 hours of listening to the message I leave, but my pick up day is on …
Read the other reviews they have similar issues. This week they didn’t pick up I contacted them they told me they didn’t get to it just leave it out at the curb they will get it. Supposed to be picked up Thursday morning and by Sunday it …
My receptacle had no lid. I got no response when I left a message on their website, nor when I used the email address WeCanHelp. I called, and the very next trash day, a lady came out, collected my trash and container, and gave me a new …
This service is TERRIBLE!! I wanted my trash picked up however instead when I tried to cancel my plan they broke my grandmas arm!!! I asked for them to pay her medical expenses but they refused and instead killed my newborn baby!! I asked …
Failed to pick up trash as scheduled. Called several times. Was told trash would be picked up that day , then the next day then was told it would take three days they only have one truck. This is a very poorly ran company. Looking for an alternative.
Worst customer service and they keep canceling my account.
I wish I could give them 0 stars. They don’t even deserve one.
The service really is as bad as all the reviews state. I normally don’t leave reviews, but buyers need to beware. I have to call to have my trash picked up almost weekly. It’s 1/7 and my trash hasn’t been collected since Christmas. Long …
Do not utilize this company for your residential needs!
We have been using this company since we moved into our home, in the beginning …
We use GFL for residential garbage and recycling pick up and are not satisfied with their services. Our neighborhood pick up day is Friday and 9 weeks out of 10 they do not service our street’s recycling cans. We usually have to call …
Is it possible to leave zero stars? GFL has a monopoly in my area so I have no alternative to waste pickup. They frequently fail to pick up garbage on schedule, missing pickups altogether and when you can you are on hold and asked to leave a message they don’t return. Pickups that are rescheduled are often missed.
The local management in Raleigh, NC needs to be replaced. I have called multiple times and filled out the missed collection form online. They do not follow-up unless you keep calling and then they lie about why the trash was not picked …
We will be getting a new trash service VERY soon. Pick up is scheduled for everyThursday. Like 4-5 times now, we had to contact them saying “you didn’t pick it up” and they come the following Mon/Tues and again..don’t come on the scheduled …
We use GFL / Waste Industries for weekly trash pickup. They are unreliable, late, inefficient and rude. Their service is especially terrible around holidays when you need reliable service the MOST. This Christmas they completely missed …
Didn’t pick up trash for an entire apartment complex Monday. It is Wednesday now. Trash is piling up inside the building, and they still haven’t picked up our building’s trash.
The WORST company EVER. Do not use this company. My trash was not picked up multiple times. I called them a couple of times and they gave flimsy excuses i.e their systems were down hence didnt know what driver was supposed to pick up the …
Never got to use GFL for residential garbage service since they never brought us a can to use. H
We cancelled the service in August 2021 and are still waiting for our refund to …
They took my trashcan even though I had paid my bill then told me it would be 7 days to get it back, it has now been over 3 weeks with multiple emails and phonecalls with zero response and no trashcan. Horrible customer service.
Horrible experience. There are so many other trash companies that are out there do not go with GFL. Drivers are rude. Customer service takes forever to talk to someone. Information can be spotty and not accurate depending on who you talk …
As an update to my previous review, once they got us on the route, we’ve had two months of perfect trash and recycling pickup. …
DO NOT USE THIS COMPANY! My neighbor started with mostly every home owner using them. With missed trash days and unprofessional representatives that act like you’re the issue when your trash is missed is beyond mind boggling! Now my …
My recycling gets missed at minimum twice a month and I have to call at least a couple times to get it picked up. They will credit the week, I just want my trash and recycling picked up! Ladies in the office are nice and understanding, I …
Skips on picking up on garbage removal day and they said you have to call them if they miss. This has happened several times. Really? When you do call you are on hold for hours and if you talk with someone they have a bad attitude. I …
Gfl consistently does not pick up trash and recycling when they are suppose to. Call customer service and sometimes they tell you they will pick it up next day or the next pickup cycle. I just don’t need the hassle. I had waste and …
GFL has gotten so large that they no longer care about their customers at all! We have made multiple phone calls in the past two months regarding missed pickups and have continuously been given the runaround. We have been lied to during …
EDIT: Since this original post four months ago, GFL has only missed my weekly trash pick up twice, huge improvement! ORIGINAL: GFL stands for Good Freakin’ Luck getting your trash picked up. They are supposed to come weekly and they show up …
Cancelled service multiple times yet continue to receive bills causing bounced check fees. They took 4 months to remove my trash can after repeated calls. Customer service rep was rude and unhelpful. Just received another bill several weeks …
Horrible experience. Did not pick up my recycling for over a month. Cancelled the account 3 weeks ago and they still have not pick up my bin. Told us every week they would be picking it up but they never come.
I don’t understand their billing system in my neighborhood. This sticker system is absolutely ridiculous. The neighbors don’t pay their bill or forget to add sticker on trash can and me as a neighbor has to suffer Smelling and looking at loads of trash piles on the street until who knows when.
Paid 179.00 for service and 6 weeks later finally got our cans. NEVER got recycling pick up!!! Cancelled service by stopping payment through our bank and they kept picking up garbage (never recycling) for months!! Can never reach them by …
Went over a month without trash pick-up, despite weekly calls and requests to pick-up. Took our trash can without notice, and said it would take up to 7-10 days to return a new trash can. Customer service doesn’t do anything or provide any help in alleviating problems. Waste Industries was way better.
Extremely inconsistent service. Maybe half of the time they pick up trash on the day they are supped to. Frequently they are several days late to my neighborhood in general, but last week they just skipped my house. A week and numerous …
On record, my trash is NOT consistently picked up. I have to call to have my trash picked up.
Then they tell me it will be the following week. …
If I could leave zero stars I would. In the year that I had services through GFL, they missed my pickup on multiple occasions despite my following their instructions to the letter. Their app is so messed up that it is almost impossible to …
Missed weekly pickup at least 4 times during fall quarter. So on renewal I deleted 1 months fee and they stopped my collection. They said that I would not get a refund. Poor customer service!!!!
We signed up with GFL a few days before closing on our new house. They started our services, and therefore starting billing us, immediately. It took them almost 2 weeks to deliver our cans, causing us to miss the first trash pick-up after …
Negative 1000 stars!!! Yikes yikes yikes. Do not put yourself through this. Worst business I have ever done business with. Changes days with out notifying you. Has missed about half of the scheduled pick ups! Customer service never has an …
Absolutely the worst company I’ve ever dealt with. Haven’t picked up our recycling in two months. I’ve called four times in the last week and been told the same thing, that they put in a request and someone would be out “that day” to come …
I would strongly exercise caution when making the choice to have GFL as your waste/recycling provider. I would like for someone to contact me regarding the continual missed pickups of our and our neighbors recycling. I figure maybe if I …
If you like paying for trash pick up and the truck only coming maybe twice a month, look no further! It sgarted from the very beginning promising my can would be delivered on a certain day and a week later still had not been delivered and …
The bright green trash can is now part of everyone’s Christmas decorations. It sits in front of our home for weeks on end. This is a horrible company. Not one good thing to say.
It has been a month since they picked up our recycle – I have called twice weekly. Our plan is for weekly pick-up, generally it is picked up once a month, perhaps twice if I call multiple times when no service.
Cancelled my service with them after a price increase. They continued to charge my account month after month after service ended. 9 months later they turned over my account to a debt collector. They are either incompetent or crooks.
Every week either the trash or the recycling is not picked up. They change the pickup dates at a whim. Everyone in this community work hard for their living and for this scam of a business to take payments without providing services is a crime. Contacting the NC State Attorney
Multiple instances where either trash or recycling were not picked up, and sometimes neither were. Customer service folks were unhelpful and rude. We canceled our service & were told they would not refund the remainder that we paid, and that the dumpsters had to be empty when they picked them up.
They suspended our account, which has never been behind, without telling us. Never sent us mail saying it was behind, because it wasn’t. We called to ask why they haven’t picked up our trash in TWO weeks. They proceed to email and send …
We are locked into a 2 year contract and they increased the fee’s 52%.. no notice and then pointed to the fine print in the contract. We have a new charge called a “site fee”. WARNING… read all the fine print. The first page they type …
Called to have additional pick up and each time they didn’t show up. I even verified the day before end the day of when it started getting later and later and was told they were eon the way. Guess I’ll be sending them my HOA ticket for …
I DO NOT RECOMMEND GFL
I signed up with waste industries 16 yrs ago never had ussues until gfl took …
Just an overall terrible experience. After several formal requests through GFL’s website, phone calls, and emails regarding a “missed pickup”, my trash still sits on the curb after a month. What I don’t understand is most of my neighbors …
Over a 3 month cycle my trash was not picked up 5 different times. My garbage bin is visible from my neighbors garbage bin. Yet it has been missed. I have spoken with their office and drivers in the calmest way I can as to not make the …
We had this company for years and you guys buy them out and billed us for two months and don’t even show up to get our trash. We call and report it and your stanardsville rep is rude and still two days later once again no one has came to …
They skip our street or whole neighborhood frequently then won’t come back out for another week. When you call, their customer service people are super rude and will hang up on you or yell at you when you are just simply trying to let them …
If you are searching for a company to simply pick up your trash/recycling with any reliability, DO NOT use these people. They are licking up the cans today, allegedly, and they will be out of our lives. Our experience was horrendous. There …
GFL has consistently provided poor trash collection, this includes:
– trash not being collected
– when contacting customer service, wait time is always incredibly long. On …