The Fuel Company (MA)

The Fuel Company

If you’re looking for a heating and cooling expert in East Falmouth, we’re here to help. We have the expertise to get your H.V.A.C. systems running smoothly. Call for more information.

The Fuel Company (MA) Contact Details

The Fuel Company (MA) Reviews ( 85 )

  1. Refused to work on the a/c unit because the lake had risen to reach the back of the house and the tech needed a ladder to reach the unit. Literally 2 inches of water to “wade” through. The ground is safe and solid. There are cinder blocks …

  2. Octavio Cardoza arrived in the allotted time window. He was very knowledgable and most observant. He quickly fixed the immediate problem, fixed another problem the has plagued my daughter since she owned the property. He also suggested she …

  3. Outstanding. Service was prompt, thorough, professional and effective. Barely even knew he was here. Temperature difference was immediately noticeable. I am delighted.

  4. If i could give zero stars I would. I simply called to ask about service on our system since the previous owner used this company. You cant get past the “maam,” attitude from the office help. All I asked for is pricing so I knew what I …

  5. I had a miniductless AC installed in late August. I was very happy w the installation. I decided to get one powerful unit in my bedroom to help reduce the heat and humidity throughout the entire house. The AC unit performed well beyond my expectations. Anyone that came into the house was pleasantly surprised at the inside coolness.

  6. Had a new furnace and water heater installed. They did a nice job. Very happy

    They just installed new thermostats 0xtavia did the work. He is so good. Very professional. Thanks

  7. Been with the company for nearly 20 years, very efficient and never have to worry about oil tank being filled, they come when it’s needed without having to place a call to fill oil tank.

  8. The service visit was very professional. He explained what he was doing and how we could help maintain our AC system. He answered all of our questions and was very pleasant. All in all it was an outstanding service visit.

  9. We had a reverse osmosis system installed. Octavio is a perfectionist. As is typical these days, we had to wait a couple months to get it done. It was totally with the wait.

  10. Best fuel company on the cape. The “other fuel company” wouldn’t deliver on a Saturday in the winter because I wasn’t a customer. I had no oil. This company showed up within a half an hour and filled my tank so I became a customer to …

  11. I have used the Fuel company for furnace repair, central AC and generator installation. Very professional. Work is always done to a very high standard. They always show up on time and don’t leave until the the job is done. Everyone is easy to deal with.

  12. Octavio is a wonderful technician for my gas heating system and radiant heat ! I really appreciate how thorough he is when adjusting the furnace and my radiant heat system.

  13. Very shady service department. I bought a house in 2016 and used them the first three times for different repairs of my furnace and hot water heater. They were great those three times and each time they billed me and sent me an invoice in …

  14. I could not be happier with my installation from The Fuel Company. They installed a new Bosh, on demand, Water Heater along with replacing my Munchkin Contender Gas Boiler. The technician was very knowledgeable on the products. He also …

  15. Octavio replaced the main water filter and also updated the main heating system to fix our hot water issues
    Octavio is the best service person I ever dealt with …

  16. My experience from start to finish was excellent! Late on Friday my Well Tank burst, The Fuel Company promptly sent a plumber over. He was able to secure a tank before the supply house closed. He stayed late to install so that I would …

  17. We have been with the Fuel Company for more than 25 years. I wouldn’t consider for a moment going with another outfit. They are dependable. Always available 24/7. Reasonable. And more than accommodating. I’d highly recommend them for …

  18. Mike was at my house exactly when scheduled, did a great maintenance check on my furnace and returned to install a small part he didn’t carry in his truck. Very pleased.

  19. A few days after Christmas, with a house full of company, our hot water heater gave way and needed immediate replacement. From our emergency call to The Fuel Company with an immediate return call from Denise setting up an emergency …

  20. They arrived in the time frame given to me, the tech was friendly and, most importantly, efficient. He fixed the problem and explained what was done. He left the area cleaner than when he arrived! Very happy with the service.

  21. I had an emergency. My home is 400ft from their office. Earliest they could help me was IN 2 MONTHS.
    I’m 71 and disabled. I will never use them or recommend them to others.

  22. Ps Ideal has been my service provider for all our heat and hot water needs for over ten years. The customer service is excellent as are the plumbers and heating techs. They take very good care of my home.

  23. I was overdue in scheduling a cleaning which resulted in my furnace not starting today. I called Lee in Service and he had Donnie come right out and resolve my problem. Excellent quick service experience! Thanks!

  24. We have an annual contract, but my poor memory must have skipped a few cleanings. With new smoke pipes last year, I was surprised to hear him say the furnace itself looked like it hadn’t been touched in 5 years. Then we discovered the leaky …

  25. I found the service people to be efficient, friendly and helpful with any and all questions I had. They were able to reprogram my thermostat which was greatly appreciated! I’m always happy with the service I get from the fuel company! My …

  26. Octavio was very helpful and informative during his check up on a prior mixing valve replacement. He adjusted the system to allow for me to lower the mixing valve to a heating temp of my prior desired temperature. Thanks again!

  27. The repairman, Octavio Cardoza, did an excellent job in repairing the cracked water sight glass on our oil-fed steam boiler. He was very careful and patient involving a fairly delicate repair. The repair solved our issue and the boiler is working perfectly.

  28. Octavio Cardosa does an amazing job! Ask for him if you have a gas boiler or water heater. He is very detail oriented and educated about the different systems. Now, I feel my house is safe going into winter. Thank you

  29. PS Ideal has been delivering my home heating oil and servicing my heating/hot water system for 18 years. Their delivery, technical and client support teams are professional and responsive. Although their oil prices are not the lowest, their service and makes the pricing reasonable and fair.

  30. I highly recommend this responsive and knowledgeable company. I’ve used them for years and they have set the bar so high I can’t ever see myself calling anyone else.

  31. I called the fuel company in a panic when I realized I did not have hot water and my oil tank gauge read empty. I was greeted so kindly by the fuel company people who answered the phone and I was reassured that they would be sending someone …

  32. The repair man Octavio was so fast and efficient and smiling as he worked. He checked the basement and found another leak i hadn’t even seen. He repaired them quickly and looked at two other issues. He fixed one while here. We are making another appointment to take care of the other. He gets my 5 stars.

  33. This a reliable, knowledgeable and helpful business. Winnie explained some billing issues to us and she’s been very helpful with any questions. We also get our deliveries from them and have never had a problem there either.

  34. Octavio , at the Fuel Company is great. Very knowledgeable and and goes above and beyond. He has done a lot of work at my 200 year old house, explains things and works very hard. The billing office is also very helpful and pleasant . I will continue to use them and highly recommend them.

  35. Don arrived on time and was personable and professional. He did the annual maintenance and was sure to let me know about and thoroughly explain the one small issue he found and repaired. Thank you Don -& Fuel Co. for prompt reliable service and a friendly and knowledgeable technician!

  36. Have been using The Fuel Company for years and they are always Awesome! They come quickly and are always professional and helpful. I have an older heating system and today Mike spent extra time making sure everything was in great shape. Thank you Mike!

  37. Octavio and Kevin installed a new toilet today they were exceptional and thorough. Octavio also led a team to install a new hot water heater, replaced 10 shutoffs with ball valves and replaced our old cast iron sewer pipe. I highly recommend them!!

  38. I have been using this company for many years. They installed my ductless A/C, repaired my boiler, annual maintenance on the boiler, run gas lines, various plumbing work and most recently installed a new dishwasher. They have been a great …

  39. Hired this company to do a heat conversion from oil to gas. They were all excellent.
    They were timely, efficient and helpful in all situations. They even removed old …

  40. Techs were outstanding! Extremely knowledgeable about the system. Work was done efficiently and with care. I couldn’t be more impressed or happier with the results.

  41. I have used the plumbing services in the past and find the personnel they send to be the best that I have ever used. They are very thorough in all aspects of their job. Highly professional and competent in their field. They leave the work …

  42. Have been using The Fuel Company for automatic oil deliveries and annual maintenance for 3+ years. I’ve never run out of oil and their annual service visit is very thorough. When I recently had a heating issue, a technician was at my house within a few hours of my call and expeditiously made the repair. I would recommend.

  43. We had a major repair of our Hvac system boiler, hot water heater and associated pipes. We also had a whole house water filter and water intrusion alarms installed through the house. Octavio is probably the best service person that has ever …

  44. Everything that was completed on our furnace today was done professionally. The technicians were both fantastic and took the time to explain what was done and if we needed anything else. Friendly, reliable in overall awesome!!

  45. You can’t rely on their service/repair side of business. Person who spoke with me was very rude and didn’t care that we need emergency repair, we have no heat no hot water in 35f outside. Unfortunately reality is no one wants to come for …

  46. Had used them before for boiler service and was very happy. Had Kevin come do annual AC maintenance this year. He was very thorough. Opened outside unit to clean of debris (which previous service company didn’t do). He checked coolant and …

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