After using the website for several minutes I found the website doesn’t contain the information needed to answer my question. I called the phone number that said “Contact Us”. It took over 5 minutes to get the automation system to say it …
I was fortunate enough to be able to bring my family to the annual Christmas party thank you so much Southern California Edison for this amazing Gathering
If I could give a zero I would! Seriously taken a month with trying to fix vandalism to the property. No correct information and incompetent personnel. Go solar
I think their Great, whenever I have had a problem or issue they are always willing to help or handle it. im surprised to see any negative feed back regarding their customer service!
Called about a cat stuck entangled in the power lines. They would not help nor would the fire dept. The whole world has gone soft. Had to do it myself.
OK southern California Edison international company is me I Kaname 50 million places to put Edison nobody really understand what it means so I’ll just let you know I’m at the eyes the sun it’s me I’ll provide services for those that need it …
Good evening I want to congratulate at Edison for having a very professional staff and one more who took and atendet to me? By the name of Mariana very nice I work for Volunteers of America Services National Housing thank you again
My power has been out since 1:30 am Sunday, I was told it would be back on by 8:00 am. Now I’m told by 3:00, maybe. I’m diabetic, I can’t afford this type of service interruption.
Worst Customer service. I called in to speak to someone and could not get through to anyone. Everything is automated. I kept getting referred to the Website which was no help.
I have asked to an early month automatic payment. Instead they do the opposite and give me end of the month payments. I called 3 times to fix this to no success. And the black lady on the phone was ignorant and rude.
I’m sick of wasting time on the appalling business model of this “tech advanced” 2017 world we live in. MISSION SPRINGS WATER DISTRICT and SOCAL EDISON need to make some serious changes to the structure of their organizations as each is …
You can never get through to these people! I need hard copies of a bill and they have my last name wrong and sent it to an address I no longer live at so I never got the bill now they want to change me $1745. BS
The user experience when navigating & setting up online payment is very painful. How painful you ask? “Falling off a 3 story building and landing on a pile of broken glass only to be pushed into a fire pit as Tom Cruise cheers you on while singing “Happy” Painful.
I am on hold with SCE now, I’ve been on hold over 20 mins. Online service is not working. SCE should hold their heads in shame for what they are doing to their customers.
I’m a PAPERLESS client. They “mailed” me a disconnection letter when the acct was 60 days late; but REFUSED to email me (the same way they contact me about EVERYTHING!!) so I never even saw the notification!! This on top of the fact that 3 …
Edison is facing numerous small claims court actions after having dumped many low-income customers off their C.A.R.E. program, especially seniors and disabled persons. Their action was sudden, without notice, and in conflict with the …
makes you go online to transfer service, doesn’t work. makes you call a number, no one answers… they just hang up….. no other choice, monopoly, ripping us off and we just bend over.
I am so appalled by the way I was treated on the phone when I tried to inquire about a claim I filed on behalf of my grandmother who has alzheimers. I contacted Bernice Cordero who was so incredibly rude and arrogant and would not let me …
I thought FPL was bad back in Miami! Nope SCE takes the cake. Been without electricity for two days now. You call customer service and no one knows anything. No one can help whatsoever. All the groceries in my fridge have gone bad. I’ve had …
My Usage changed beging approximately Feb. 1 2017 when I received my Account Alert email on
Feb. 7 2017. It notified me that I had used $99 dollars in the first few days of …
I owned a house which has two floors. Somehow, SEC provide power to my home under two separate meters but on the same bill. When I sold the house in May this year, I called them to cancel the accounts. Lo and behold, they only closed one of …
They are the worse. i deal with utility companies in three states. These companies incluse electric, water, gas, phone, and secutity I do not have half the problem with those companies that i do with SCE The only way they will accept …
I logged into my account this morning to pay my bill which I figured would be around $60. Imagine my surprise when I saw that Edison claimed I owed them $800!!! I received a Closed Account Transfer notice in the mail where Edison had …
The absolute worst customer service I have ever received. I called in with a question about my first bill because there was a security deposit on there that I got no warning about, and both ladies I talked to were incredibly rude and …
was enrolled in summer discount program. de enrolled myself 6/27. (summer discount cuts off your AC on a rotating basis) now, today, 8/5, the AC is still disabled, comes on when the computer says OKAY. no access to SCE via email. telephone only. they don’t answer the phone. the CA PUC needs to drill down at SCE. needs attention.
Returned check, not sure why, but ok. Go to pay online even with the additional $7 return check fee. Site says: “Cannot make payment: Cash-Only Account”. Call representative. No idea how to handle account. Transfers to billing. Still not …
They have the worst customer service ever. I had to call them after they send a letter stating my check had bounced. Which check didn’t even go through my bank, to lazy to put it through,,, I had my Chase bank write a letter stating that …
I’m calling about 3 day nobody answering the phone because the are send 2 accounts bill I should pay every month 2 times on 12 of the month and 28 of the month in 3 days I was on the phone about 90 minutes nobody answering
Best place to work here. I’m thankfull to Mr. Thomas George for his guidance and support with my IT career. Superb planning & execution. I would definitely recommend this place for best places to work in IT in USA.
In general So Cal Edison is a smooth business exchange. I pay them their money, they provide me the efficient electric services to run my household. Easy , pay your bill . If you have problems making the full payment, call them and let them …
I just moved. I am trying to turn on electricity but the online platform didn’t recognize my address so it wouldn’t work. It gave me a phone number to call which had a SUPER long wait time and kept directing me to try the online method …
Normally I have no complaint about Edison’s service. But my area was without power two days ago for almost 16 hours because of “maintenance”. The power was supposed to be turned back on by 4 p.m., but it wasn’t turned on until nearly 11 …
The WORST service ever!! If I could use anyone se I would but THATS NOT AN OPTION! Your system doesn’t recognize my account number, your tele baking runs me around in circles. Your website keeps crashing. Your “customer service” holiness is …
It is completely ridiculous that there is NO option to speak with a live person. How is this even possible? Are there any live people working at this company or is everything automated? The number for “Customer Service” is a joke!
Socal Edison supposedly set me up for autopay 2 times and assured me the issue was fixed as the first time the set up autopay for my balance it was cancelled for no reason. Second time auto pay was cancelled after 1st payment. After being …
Absolutely horribly run planning department. Obviously the management needs to to be trained as to how to manage their people. They act as if they are doing you a favor, and NEVER return phone calls that you are forced to make because they refuse to do their jobs.
Called customer support number and still holding after 70 minutes. Their executives should be locked up every morning, for the same duration their customers spent waiting on the phone.
Southern California Edison needs to go back to when they had workers reading the residental meters, Residents have the right to know the meter matches up with the main one. We need to know it’s Fair and not being scammed off and paying a …
We had an issue with SCE and the customer service could not resolve the issue after a dozen calls. We had to file a complaint to California Public Utilities Commission to resolve the issue. …
Rude, discriminates against disabled customers, removes disabled customers from income based programs due to company errors. Dosent care how or whose money they take, as long as they get it. No regard for accommodating disabled customers …
SCE keeps upgrading equipment every other month in Canyon Country, these outages are becoming very frequent and extremely inconvenient, I’m out with my family all day 9-5 pm due to the outage, kids are tired, then it gets extended to …
This business is plain infuriating and insulting to the paying customer. For the amount of money they charge for service, adding more frustration when you have a problem and there is zero customer service, is unacceptable. Have tried all …
Extremely difficult to deal with unit that handles Medical Baseline allowance. We sent them 2 application, one in March 2022 and one in December 2022. And NOTHING….! They do not have a phone number to call, so every time I need to call …
(Translated by Google) bath bath bath
(Original)
Bad bad bad
(Translated by Google) YYYY
(Original)
AAAA
(Translated by Google) A fine electrical company
(Original)
شركة كهرباء راقيه
Terrible customer service, price gouging, difficult to get a hold of. Just a horrific, unavoidable monopoly.
After using the website for several minutes I found the website doesn’t contain the information needed to answer my question. I called the phone number that said “Contact Us”. It took over 5 minutes to get the automation system to say it …
Sucks
Great
Super fantastic electricity ✨⚡
I think they do a nice job!!
Worst. Customer Service. EVER
Excellent service. Dedicated workforce.
Terrible phone system. Redundant and difficult to find actual assistance!!!!!
I was fortunate enough to be able to bring my family to the annual Christmas party thank you so much Southern California Edison for this amazing Gathering
Disappointed and very disgusted to say the least
They are not providing the proper bills. even they are not responding for the phone call, and they don’t have email services also.
Alhambra area edition services is very poor and very open power outage in s month without any notice.
If I could give a zero I would! Seriously taken a month with trying to fix vandalism to the property. No correct information and incompetent personnel. Go solar
I think their Great, whenever I have had a problem or issue they are always willing to help or handle it. im surprised to see any negative feed back regarding their customer service!
I’d almost prefer enron.
Called about a cat stuck entangled in the power lines. They would not help nor would the fire dept. The whole world has gone soft. Had to do it myself.
Makes it easy to accidentally choose paperless billing, then unclear how to cancel the request and go back to paper.
Bank account information change so they shut off power
3 hours and 2 phone calls later, still no power …
OK southern California Edison international company is me I Kaname 50 million places to put Edison nobody really understand what it means so I’ll just let you know I’m at the eyes the sun it’s me I’ll provide services for those that need it …
Good evening I want to congratulate at Edison for having a very professional staff and one more who took and atendet to me? By the name of Mariana very nice I work for Volunteers of America Services National Housing thank you again
My power has been out since 1:30 am Sunday, I was told it would be back on by 8:00 am. Now I’m told by 3:00, maybe. I’m diabetic, I can’t afford this type of service interruption.
Worst Customer service. I called in to speak to someone and could not get through to anyone. Everything is automated. I kept getting referred to the Website which was no help.
I have asked to an early month automatic payment. Instead they do the opposite and give me end of the month payments. I called 3 times to fix this to no success. And the black lady on the phone was ignorant and rude.
I’m sick of wasting time on the appalling business model of this “tech advanced” 2017 world we live in. MISSION SPRINGS WATER DISTRICT and SOCAL EDISON need to make some serious changes to the structure of their organizations as each is …
You can never get through to these people! I need hard copies of a bill and they have my last name wrong and sent it to an address I no longer live at so I never got the bill now they want to change me $1745. BS
The user experience when navigating & setting up online payment is very painful. How painful you ask? “Falling off a 3 story building and landing on a pile of broken glass only to be pushed into a fire pit as Tom Cruise cheers you on while singing “Happy” Painful.
I am on hold with SCE now, I’ve been on hold over 20 mins. Online service is not working. SCE should hold their heads in shame for what they are doing to their customers.
Carole Tremblay filing this review
Tree trimmers showed up unexpectedly on my doorstep this morning. Tried to call …
I’m a PAPERLESS client. They “mailed” me a disconnection letter when the acct was 60 days late; but REFUSED to email me (the same way they contact me about EVERYTHING!!) so I never even saw the notification!! This on top of the fact that 3 …
Edison is facing numerous small claims court actions after having dumped many low-income customers off their C.A.R.E. program, especially seniors and disabled persons. Their action was sudden, without notice, and in conflict with the …
my bill is 60% “delivery charges”, and 40% of my ACTUAL power usage. Oh how I love this state! …
makes you go online to transfer service, doesn’t work. makes you call a number, no one answers… they just hang up….. no other choice, monopoly, ripping us off and we just bend over.
I am so appalled by the way I was treated on the phone when I tried to inquire about a claim I filed on behalf of my grandmother who has alzheimers. I contacted Bernice Cordero who was so incredibly rude and arrogant and would not let me …
I thought FPL was bad back in Miami! Nope SCE takes the cake. Been without electricity for two days now. You call customer service and no one knows anything. No one can help whatsoever. All the groceries in my fridge have gone bad. I’ve had …
My Usage changed beging approximately Feb. 1 2017 when I received my Account Alert email on
Feb. 7 2017. It notified me that I had used $99 dollars in the first few days of …
I owned a house which has two floors. Somehow, SEC provide power to my home under two separate meters but on the same bill. When I sold the house in May this year, I called them to cancel the accounts. Lo and behold, they only closed one of …
They are the worse. i deal with utility companies in three states. These companies incluse electric, water, gas, phone, and secutity I do not have half the problem with those companies that i do with SCE The only way they will accept …
I logged into my account this morning to pay my bill which I figured would be around $60. Imagine my surprise when I saw that Edison claimed I owed them $800!!! I received a Closed Account Transfer notice in the mail where Edison had …
I’m not surprised to see the average rating at 2.3 stars for this company at the time of writing this review. …
The absolute worst customer service I have ever received. I called in with a question about my first bill because there was a security deposit on there that I got no warning about, and both ladies I talked to were incredibly rude and …
was enrolled in summer discount program. de enrolled myself 6/27. (summer discount cuts off your AC on a rotating basis) now, today, 8/5, the AC is still disabled, comes on when the computer says OKAY. no access to SCE via email. telephone only. they don’t answer the phone. the CA PUC needs to drill down at SCE. needs attention.
Returned check, not sure why, but ok. Go to pay online even with the additional $7 return check fee. Site says: “Cannot make payment: Cash-Only Account”. Call representative. No idea how to handle account. Transfers to billing. Still not …
They have the worst customer service ever. I had to call them after they send a letter stating my check had bounced. Which check didn’t even go through my bank, to lazy to put it through,,, I had my Chase bank write a letter stating that …
The service I’d fine unless you actually need to talk to someone because that isn’t possible. Pitifully poor customer service
I’m calling about 3 day nobody answering the phone because the are send 2 accounts bill I should pay every month 2 times on 12 of the month and 28 of the month in 3 days I was on the phone about 90 minutes nobody answering
Best place to work here. I’m thankfull to Mr. Thomas George for his guidance and support with my IT career. Superb planning & execution. I would definitely recommend this place for best places to work in IT in USA.
In general So Cal Edison is a smooth business exchange. I pay them their money, they provide me the efficient electric services to run my household. Easy , pay your bill . If you have problems making the full payment, call them and let them …
I just moved. I am trying to turn on electricity but the online platform didn’t recognize my address so it wouldn’t work. It gave me a phone number to call which had a SUPER long wait time and kept directing me to try the online method …
Normally I have no complaint about Edison’s service. But my area was without power two days ago for almost 16 hours because of “maintenance”. The power was supposed to be turned back on by 4 p.m., but it wasn’t turned on until nearly 11 …
The WORST service ever!! If I could use anyone se I would but THATS NOT AN OPTION! Your system doesn’t recognize my account number, your tele baking runs me around in circles. Your website keeps crashing. Your “customer service” holiness is …
It is completely ridiculous that there is NO option to speak with a live person. How is this even possible? Are there any live people working at this company or is everything automated? The number for “Customer Service” is a joke!
Socal Edison supposedly set me up for autopay 2 times and assured me the issue was fixed as the first time the set up autopay for my balance it was cancelled for no reason. Second time auto pay was cancelled after 1st payment. After being …
Absolutely horribly run planning department. Obviously the management needs to to be trained as to how to manage their people. They act as if they are doing you a favor, and NEVER return phone calls that you are forced to make because they refuse to do their jobs.
Called customer support number and still holding after 70 minutes. Their executives should be locked up every morning, for the same duration their customers spent waiting on the phone.
Southern California Edison needs to go back to when they had workers reading the residental meters, Residents have the right to know the meter matches up with the main one. We need to know it’s Fair and not being scammed off and paying a …
We had an issue with SCE and the customer service could not resolve the issue after a dozen calls. We had to file a complaint to California Public Utilities Commission to resolve the issue. …
Rude, discriminates against disabled customers, removes disabled customers from income based programs due to company errors. Dosent care how or whose money they take, as long as they get it. No regard for accommodating disabled customers …
SCE keeps upgrading equipment every other month in Canyon Country, these outages are becoming very frequent and extremely inconvenient, I’m out with my family all day 9-5 pm due to the outage, kids are tired, then it gets extended to …
This business is plain infuriating and insulting to the paying customer. For the amount of money they charge for service, adding more frustration when you have a problem and there is zero customer service, is unacceptable. Have tried all …
Extremely difficult to deal with unit that handles Medical Baseline allowance. We sent them 2 application, one in March 2022 and one in December 2022. And NOTHING….! They do not have a phone number to call, so every time I need to call …