What an awesome company, with their Corp offices right inside the Mart! I was a guest here for meetings, so I can’t say much else besides: beautiful decor, professional staff, and awesome tech!
This might be the single worst interaction i have ever experienced. What a disappointment. words cannot convey what an awful money grubbing company this is. From the helpless repair center in “Central America” to the useless American staff …
Do not buy any Motorola products. I have been dealing with their Customer Service for weeks. It is absolutely the worst customer service I have ever dealt with. Weeks with no answers.
I cannot express how frustrated I am with Motorola’s customer service! I was given advice about my phone that has cost me money, time and frustration. Now, on top of it, I have no phone. If you could rate without a star at all I would. So disappointed.
worst experience ever trying to get a accessory replaced under warranty. working with tier 2 support and after 4 failed attempts and hours on the phone when I asked to speak to a manager I was told that there was no need to speak to one, …
DO NOT buy any Motorola smartphones …. NEVER. They use the cheapest materials with all of their phones ( whatever the price) and also they have the worst customer support team ever such as Susana Nolasco, Victor Armando Solorzan and …
If I Could Give Them 0 Stars I Would. And This Place Has No Star At All I Have Gone Through 2 Phones Of Moto G3. And Its Not Working Properly. My Phone Company Metropcs. Told Me That Moto G3 Has A Lot Of Problems. and I Have Lost $200 Dollars Of Mercandise. I Would Never Going To Buy Any Motorola Phone Again.
If only I could give them a zero, no stars. I have had the worst year of my cell phone owning life, trying to deal with Motorola customer service. I will never ever ever own another Motorola product as long as I live. I will also discourage everyone I come into contact with to do the same.
If i could give less than one star I would. This is single handedly the WORST customer service I have EVER dealt with. Like another user said, they read from a script and cannot even help in any way after they reach the bottom of there …
HORRIBLE – Breach of Warranty by Motorola. Mobile device is under a 1 year manufacturers warranty. Two weeks wasted with phone calls and emails. End result, Motorola offers to replace the phone with a significantly cheaper model with absolutely no warranty.
While Motorola has some complaint’s about their customer support (rightfully so from what I’ve read), I have owned and preferred Motorola phone’s size the early 2,000. Most of their devices are built solid. Their greatest strength though …
If I could give less than 1 star I would. Their customer service consists of people with a script who cannot make any decisions other than what is on their script. Asked for a supervisor to call me, never happened. I have gone through 2 …
Love the new phone! But when I called them to find out how to transfer the data from my old phone to the new; didn’t have a clue! Both are Motorola phones!!! Need better trained Employees!!!
I bought my husband a moto 360 watch a in October of 2014 for his birthday. Now 1 year and 2 months later the back has cracked were the watch band attaches which is a known defect on these watches. The warranty was up Dec. 23rd his watch …
It was not possible to give a negative star. Worst customer service EVER! I will never ever buy another Motorola product again. The people who work in the call center only read off a pre written script and can’t even do that in a language …
I have been a Motorola customer and HUGE fan for many years. They truly value their customers and fans. They have an excellent fan community, which I am writer for. I am currently working towards a career with them. I had many issues with …
I bought a Motorolla Moto Surround Bluetooth a month and three weeks later the seal on the earbud unsealed and I called their support help desk. They told me that I had to Pay shipping to send the defective product, If not. I had to give …
If I could leave zero stars, I would.
They advertise on their website that the RAZR 2 5G, depending on configuration chosen, could be delivered “expedited” in 48 hours……I ordered the phone and …
Shame. I’ll no longer get Motorola phones. . . and they are usually at such a great price. But a company that would tell it’s customer directly it doesn’t have faith in it’s product is a bad, bad, bad sign. Let me explain. …
I am no longer buying Motorola phone. I was a big Motorola fan for years. However every Motorola phone owned by me or family experience battery issues and irregular shutting off. EVERYONE! Sorry Motorola. I can no longer support you. Will probably go to an iPhone with my next phone.
Currently I am on the phone with someone at a repair and replacement call center. Extremely rude and unwilling to take care of the customer. This organization could care less about the customer. Worst experience I’ve ever had with a …
I have been using Motorola phones for over 5 years. I used the first Moto X, then the Moto Z Force Droid and in May 2018 bought the Moto Z2 Force. I stayed with Motorola because of their interesting products. This has changed following my …
I purchased a Moto Z Play almost 1.5 years ago and the glass screen has bowed and pulled away from the frame already. I haven’t even finished paying for it through Verizon yet. Contacted Motorola and they want me to pay $125 out of …
I called Motorola customer support regarding the screen coming from my Moto play, they said I was out of warranty, but transferred to tech support. They too said I was out of warranty and nothing they could do for me. …
Do not buy products from Motorola. I purchased a Nexus 6 from them that died just a few weeks after the warranty expired. They sent me two defective replacement phones that I had to pay for. They are now refusing to refund me the dead phone …
Definitely not happy with customer service. I have a phone under warranty that I attempted to exchange. The representative told me I needed to either return my old phone or pay a fee to have a new one shipped with a large deposit on my …
I’m very dissatisfied that they don’t have a good sound system and more color options on the Moto G stylus phone. Can’t beat dual speaker stylus phones. So therefore I won’t buy one until they do. Plus a grey color would be nice.
Resolved. Thank you so much Motorola for resolving my customer service issue. When I was able to locate and get in touch with the proper customer service channel with Motorola they did infact resolve the issue I had and made good on their …
Fantastic customer service. Ordered a phone online from them and when the original phone got stolen in the mail, they sent me a free replacement with expedited shipping. …
What an awesome company, with their Corp offices right inside the Mart! I was a guest here for meetings, so I can’t say much else besides: beautiful decor, professional staff, and awesome tech!
This might be the single worst interaction i have ever experienced. What a disappointment. words cannot convey what an awful money grubbing company this is. From the helpless repair center in “Central America” to the useless American staff …
Do not buy any Motorola products. I have been dealing with their Customer Service for weeks. It is absolutely the worst customer service I have ever dealt with. Weeks with no answers.
I cannot express how frustrated I am with Motorola’s customer service! I was given advice about my phone that has cost me money, time and frustration. Now, on top of it, I have no phone. If you could rate without a star at all I would. So disappointed.
worst experience ever trying to get a accessory replaced under warranty. working with tier 2 support and after 4 failed attempts and hours on the phone when I asked to speak to a manager I was told that there was no need to speak to one, …
DO NOT buy any Motorola smartphones …. NEVER. They use the cheapest materials with all of their phones ( whatever the price) and also they have the worst customer support team ever such as Susana Nolasco, Victor Armando Solorzan and …
If I Could Give Them 0 Stars I Would. And This Place Has No Star At All I Have Gone Through 2 Phones Of Moto G3. And Its Not Working Properly. My Phone Company Metropcs. Told Me That Moto G3 Has A Lot Of Problems. and I Have Lost $200 Dollars Of Mercandise. I Would Never Going To Buy Any Motorola Phone Again.
If only I could give them a zero, no stars. I have had the worst year of my cell phone owning life, trying to deal with Motorola customer service. I will never ever ever own another Motorola product as long as I live. I will also discourage everyone I come into contact with to do the same.
If i could give less than one star I would. This is single handedly the WORST customer service I have EVER dealt with. Like another user said, they read from a script and cannot even help in any way after they reach the bottom of there …
It’s hard to believe the corporation that made the first mobile phone became such a disappointment.
HORRIBLE – Breach of Warranty by Motorola. Mobile device is under a 1 year manufacturers warranty. Two weeks wasted with phone calls and emails. End result, Motorola offers to replace the phone with a significantly cheaper model with absolutely no warranty.
While Motorola has some complaint’s about their customer support (rightfully so from what I’ve read), I have owned and preferred Motorola phone’s size the early 2,000. Most of their devices are built solid. Their greatest strength though …
If I could give less than 1 star I would. Their customer service consists of people with a script who cannot make any decisions other than what is on their script. Asked for a supervisor to call me, never happened. I have gone through 2 …
Love the new phone! But when I called them to find out how to transfer the data from my old phone to the new; didn’t have a clue! Both are Motorola phones!!! Need better trained Employees!!!
I bought my husband a moto 360 watch a in October of 2014 for his birthday. Now 1 year and 2 months later the back has cracked were the watch band attaches which is a known defect on these watches. The warranty was up Dec. 23rd his watch …
It was not possible to give a negative star. Worst customer service EVER! I will never ever buy another Motorola product again. The people who work in the call center only read off a pre written script and can’t even do that in a language …
I have been a Motorola customer and HUGE fan for many years. They truly value their customers and fans. They have an excellent fan community, which I am writer for. I am currently working towards a career with them. I had many issues with …
I bought a Motorolla Moto Surround Bluetooth a month and three weeks later the seal on the earbud unsealed and I called their support help desk. They told me that I had to Pay shipping to send the defective product, If not. I had to give …
If I could leave zero stars, I would.
They advertise on their website that the RAZR 2 5G, depending on configuration chosen, could be delivered “expedited” in 48 hours……I ordered the phone and …
Shame. I’ll no longer get Motorola phones. . . and they are usually at such a great price. But a company that would tell it’s customer directly it doesn’t have faith in it’s product is a bad, bad, bad sign. Let me explain. …
I am no longer buying Motorola phone. I was a big Motorola fan for years. However every Motorola phone owned by me or family experience battery issues and irregular shutting off. EVERYONE! Sorry Motorola. I can no longer support you. Will probably go to an iPhone with my next phone.
Currently I am on the phone with someone at a repair and replacement call center. Extremely rude and unwilling to take care of the customer. This organization could care less about the customer. Worst experience I’ve ever had with a …
I have been using Motorola phones for over 5 years. I used the first Moto X, then the Moto Z Force Droid and in May 2018 bought the Moto Z2 Force. I stayed with Motorola because of their interesting products. This has changed following my …
I purchased a Moto Z Play almost 1.5 years ago and the glass screen has bowed and pulled away from the frame already. I haven’t even finished paying for it through Verizon yet. Contacted Motorola and they want me to pay $125 out of …
I called Motorola customer support regarding the screen coming from my Moto play, they said I was out of warranty, but transferred to tech support. They too said I was out of warranty and nothing they could do for me. …
Do not buy products from Motorola. I purchased a Nexus 6 from them that died just a few weeks after the warranty expired. They sent me two defective replacement phones that I had to pay for. They are now refusing to refund me the dead phone …
Definitely not happy with customer service. I have a phone under warranty that I attempted to exchange. The representative told me I needed to either return my old phone or pay a fee to have a new one shipped with a large deposit on my …
I’m very dissatisfied that they don’t have a good sound system and more color options on the Moto G stylus phone. Can’t beat dual speaker stylus phones. So therefore I won’t buy one until they do. Plus a grey color would be nice.
Resolved. Thank you so much Motorola for resolving my customer service issue. When I was able to locate and get in touch with the proper customer service channel with Motorola they did infact resolve the issue I had and made good on their …
Fantastic customer service. Ordered a phone online from them and when the original phone got stolen in the mail, they sent me a free replacement with expedited shipping. …