Established in 1987, Pilgrim Insurance Company has 24 years of experience handling both Massachusetts personal and commercial lines business in … See more
Wish i could give them zero stars for their horrible service.Jenny u think calling customers and being rude is the way to go u ought to be ashamed of ur self.Never call me again and stay away from this company they are not worth your time
Not even worthy of ONE STAR.. absolutely TERRIBLE customer service… TAKE YOUR MONEY AND BUSINESS ELSEWHERE.
Best advice I could give you about this uncooperative group of people.
Even in this difficult time due to the pandemic they have no option for the client. Even if you are dying in a hospital, you have to pay. Unfortunately, the worst auto insurance you could get.
worst customer service ever. the woman that picks up the phone seems to have a bad day everyday. makes you feel unwanted. i bet most negative reviews are because of the mean lady at customer service
This is the worst insurance company ever. They are very rude, disrespectful.
They Refuse to address the issuses.
I will be contacting the insurance commissioner these folks need to be closed down!
Filed a claim in Sept 2017, as of April 2018 they have yet to process anything to reconcile my total loss. Poor customer service & extremely slow in returning calls, filing paperwork as well as overall communication
This place is terrible. Pay your monthly bill and all is well…call for a little bit of assistance and you cant pay them enough to want to help you. Unbelievable the reluctance to serve and the attitude about it on top of it. Its bad …
Worst Insurance ever
My dad has an ongoing claim with these people every time i called or he called same person answers the phone his claim is under investigation because the …
Ever since coverage started, Pilgrim has been sketchy in terms of changing payments and charging random payments, and while calling to dispute these charges they are unprofessional and arrogant. Very high premium prices for very low service, coverage, and customer support. Terrible company and employees.
Stay away from Barbara and pilgrim insurance.and if you go with them ull be sorry when you find cheaper insurance thy take forever every to cancel your policy and even longer to give you ur money back am still waiting
They are very rude and don’t care about there costumers. Every time you try and call to get answers to why your policy just went up. They simply say “that’s the way it is”. They can’t even give you any info about the why factor. I pay 300 a …
I spoke with Andre Dublin, Sean Callahan and Matt Russel. Andre Dublin hung up on me, several times before giving me his supervisors name, Sean Callahan, at which point Sean only transfered my claim to yet another bottom feeder employee …
I would not recommend this company to anyone. I am not a customer and they transcribed an account number and withdrew 1400.00 from my checking account. This put me in overdraft and I am on vacation 120 miles from home. It will take 24 hours …
Pilgrim insurance is absolutely the worst insurance I wished I read the reviews first, so hopefully you will read this and go somewhere else. You’re supposed to get 30 days for rental that’s what you pay for they told me I only get two …
If they shut down it would be because they do not protect they basic insurers so why we care about them. Everything our fault and they fault finding is rigged with prejudice. And they slandering me to the RMV, lieing to claim adjusters …
One star doesn’t even do this company justice! STAY AWAY! I didn’t even sign up with them, but had sold a trailer and the plate wasn’t cancelled right away. I was not aware of this, but kept receiving bills from them. I called every time I …
Got hit by a client of theirs, I’ve had better customer service at McDonald’s. The lady assigned to my case, Anna Gratta, legitimately never called me. I had to wait on hold every single time I needed to get info on how my car was going to …
Worst insurance company I ever dealt with in the 23 years I’ve been driving! They didn’t even want to contact the other parties insurance company when I was in an accident. The first time I spoke to my adjuster, she told me, you’re 100% …
Worst customer service you will experience. It took my claim manager almost a week to even answer my calls after numerous voicemails. Its also funny because they pride themselves in returning customer calls within 24hrs but like i said it …
They deserve no stars, they are worst insurance company I’ve ever dealt with. I called to resolve an issue and the person I spoke with was extremely rude and didn’t want to help and told to call my agency and was not will to help to resolve …
Worst company ever, I was rear ended recently and took nearly 2 months to get my payment from them even though I was in the right… Then I had a valuable car stolen and I have now been waiting 48 days for my claim…. …
Pilgrim Isurance doesn’t pay on insured clients car rental claims. I had 100 pd 3000 pm my car was in the auto body shop for 28 days they only paid me 900. Even though I had paid for the higher coverage… They said it should have only taken 9 days. It’s not my fault it tokt 28 days. 😂😂😂😂 …
I feel sorry for all these people with bad reviews, I had a different experience. I was in a not at fault accident and the woman who processed my claim was pleasant. Sabrina was the woman who handled my claim and she gave me all the answers …
insurance company Pilligrim are real scammers! my car, which was towed by the towing company, after the accident, is on the territory of the towing company and every day there are $ 200 for it. my insurance company did not pay for the …
I recently placed my car insurance with Pilgrim. I received a cancellation notice today saying I had a revoked registration even though I reinstated it at the dmv last week. I called customer service and was immediately connected to Mary. …
Company , employees and head honchos do not even merit a one star rating. The are all scam artists. Stay away from this company at all costs. Company likes taking your premiums and than finds excuses for not paying out a claim and pays …
Got hit by one of their insured drivers, specifically Able Limousine. Just want to give other people a heads up; DOCUMENT EVERY INTERACTION.
I got a Thomas Weulper as a claims representative. He claims he tried to call me …
My person was Veronica! I been waiting weeks for the second set of paperwork that has not showed up at all. Not very knowledgeable treated me as If I was just a number. My experience was so awful I have reached out to BBB to discuss my …
Pilgrim took care of me all the way
Curtis and polite
Good insurance
terrible service stay away
Excellent
nice
Good car insurance
So far so good.
Someone is gonna sue you! Just wait!
It’s expensive
Been reliable and quick
This people are a thives, You are a shame on humans
Never ever work with them
Was my las insurance company
They suck
This is the worst insurance agency.
Crooks
Overrated and high insurance plans
My best car insurance
Customer service was very helpful.
No customer service sucks big time grrr
So far so good.
This is the worst insurance agency , feels incomplete and a scam .
Worst insurance you can get!!!! Better to not be insured.
Most expensive and won’t cover anything….
Customer service is weird , it’s like third class agency when you try to call and talk to them
Trash company took over a week to get back to me and I had to stay contacting them this place needs to go out of business not a fair company at ALL
Great heavy vehicle commercial policy rates.
Thank you
Very bad customer service no help at all . Dont leave any messages because no one will call u back . I give them a half a star
Wish i could give them zero stars for their horrible service.Jenny u think calling customers and being rude is the way to go u ought to be ashamed of ur self.Never call me again and stay away from this company they are not worth your time
If you opt to pay in installments it adds $8 as service fee per month which wasn’t stated when i purchased the insurance.
Not very friendly staff there
Never request insurance with this company, more than 30 days to pay a claim.
Not even worthy of ONE STAR.. absolutely TERRIBLE customer service… TAKE YOUR MONEY AND BUSINESS ELSEWHERE.
Best advice I could give you about this uncooperative group of people.
Horrible insurance company paid my insurance for the month and they cancelled me…no notice nothing!! Look elsewhere if you need insurance
the worst company to have insurance they promise the low price on the quote and raise the price on the bill. people stay away from this insuarance
Even in this difficult time due to the pandemic they have no option for the client. Even if you are dying in a hospital, you have to pay. Unfortunately, the worst auto insurance you could get.
It was bad i ask for chicharones and got carne fritas instead
Had insurance with them for years, was treated horribly and so disrespectfully. Can’t believe they treat loyal customers this way.
worst customer service ever. the woman that picks up the phone seems to have a bad day everyday. makes you feel unwanted. i bet most negative reviews are because of the mean lady at customer service
This is the worst insurance company ever. They are very rude, disrespectful.
They Refuse to address the issuses.
I will be contacting the insurance commissioner these folks need to be closed down!
Filed a claim in Sept 2017, as of April 2018 they have yet to process anything to reconcile my total loss. Poor customer service & extremely slow in returning calls, filing paperwork as well as overall communication
This place is terrible. Pay your monthly bill and all is well…call for a little bit of assistance and you cant pay them enough to want to help you. Unbelievable the reluctance to serve and the attitude about it on top of it. Its bad …
Worst Insurance ever
My dad has an ongoing claim with these people every time i called or he called same person answers the phone his claim is under investigation because the …
Ever since coverage started, Pilgrim has been sketchy in terms of changing payments and charging random payments, and while calling to dispute these charges they are unprofessional and arrogant. Very high premium prices for very low service, coverage, and customer support. Terrible company and employees.
Stay away from Barbara and pilgrim insurance.and if you go with them ull be sorry when you find cheaper insurance thy take forever every to cancel your policy and even longer to give you ur money back am still waiting
They are very rude and don’t care about there costumers. Every time you try and call to get answers to why your policy just went up. They simply say “that’s the way it is”. They can’t even give you any info about the why factor. I pay 300 a …
I spoke with Andre Dublin, Sean Callahan and Matt Russel. Andre Dublin hung up on me, several times before giving me his supervisors name, Sean Callahan, at which point Sean only transfered my claim to yet another bottom feeder employee …
Very professional. Was easy to keep in touch. They kept me informed and gave me step by step instructions in regards to my claim
I would not recommend this company to anyone. I am not a customer and they transcribed an account number and withdrew 1400.00 from my checking account. This put me in overdraft and I am on vacation 120 miles from home. It will take 24 hours …
Pilgrim insurance is absolutely the worst insurance I wished I read the reviews first, so hopefully you will read this and go somewhere else. You’re supposed to get 30 days for rental that’s what you pay for they told me I only get two …
If they shut down it would be because they do not protect they basic insurers so why we care about them. Everything our fault and they fault finding is rigged with prejudice. And they slandering me to the RMV, lieing to claim adjusters …
One star doesn’t even do this company justice! STAY AWAY! I didn’t even sign up with them, but had sold a trailer and the plate wasn’t cancelled right away. I was not aware of this, but kept receiving bills from them. I called every time I …
Got hit by a client of theirs, I’ve had better customer service at McDonald’s. The lady assigned to my case, Anna Gratta, legitimately never called me. I had to wait on hold every single time I needed to get info on how my car was going to …
Worst insurance company I ever dealt with in the 23 years I’ve been driving! They didn’t even want to contact the other parties insurance company when I was in an accident. The first time I spoke to my adjuster, she told me, you’re 100% …
Worst customer service you will experience. It took my claim manager almost a week to even answer my calls after numerous voicemails. Its also funny because they pride themselves in returning customer calls within 24hrs but like i said it …
They deserve no stars, they are worst insurance company I’ve ever dealt with. I called to resolve an issue and the person I spoke with was extremely rude and didn’t want to help and told to call my agency and was not will to help to resolve …
What a nightmare company to deal with. Avoid at all costs and I’m sorry if one of their clients hits you, good luck.
Worst company ever, I was rear ended recently and took nearly 2 months to get my payment from them even though I was in the right… Then I had a valuable car stolen and I have now been waiting 48 days for my claim…. …
Pilgrim Isurance doesn’t pay on insured clients car rental claims. I had 100 pd 3000 pm my car was in the auto body shop for 28 days they only paid me 900. Even though I had paid for the higher coverage… They said it should have only taken 9 days. It’s not my fault it tokt 28 days. 😂😂😂😂 …
I feel sorry for all these people with bad reviews, I had a different experience. I was in a not at fault accident and the woman who processed my claim was pleasant. Sabrina was the woman who handled my claim and she gave me all the answers …
insurance company Pilligrim are real scammers! my car, which was towed by the towing company, after the accident, is on the territory of the towing company and every day there are $ 200 for it. my insurance company did not pay for the …
I recently placed my car insurance with Pilgrim. I received a cancellation notice today saying I had a revoked registration even though I reinstated it at the dmv last week. I called customer service and was immediately connected to Mary. …
Company , employees and head honchos do not even merit a one star rating. The are all scam artists. Stay away from this company at all costs. Company likes taking your premiums and than finds excuses for not paying out a claim and pays …
Got hit by one of their insured drivers, specifically Able Limousine. Just want to give other people a heads up; DOCUMENT EVERY INTERACTION.
I got a Thomas Weulper as a claims representative. He claims he tried to call me …
My person was Veronica! I been waiting weeks for the second set of paperwork that has not showed up at all. Not very knowledgeable treated me as If I was just a number. My experience was so awful I have reached out to BBB to discuss my …
Love this insurance company! They are great handling claims and fast at responding to your needs.
This my Insurance company, not located in NH. They have been great so far. I just wish they were available in NH..