R.I.A. Federal Credit Union provides banking services, home loans, auto loans, personal loans, student loans and credit cards in and around the Quad … See more
Poorly trained individuals who give you a different response over the phone every single time to the point where I missed a payment as a result of it. Dealing with this bank has been such a hassle I regret getting my car in the first place.
We have been with RIA for 3 years. They loaned us the money for our van when we didn’t think anyone would loan us the money. We bought another car that was a lemon later and they bent over backwards to get us the funds so we could get the …
I’ve had my account with this CU for almost 20 years. I feel so stupid that I have stayed with this institution for so long. Their service center is absolutely helpless. I travel out of country quite often and their debit cards are …
We recently purchased a new vehicle and financed through RIA. We’ve yet to receive any information from them in regards to our payments. I called to request the account number so I could get automatic payments set up. I was informed they …
I love this credit union. I have been a member for around 40 years. When I was purchasing a TV at Target once, they gave me a call to make sure it was me trying to do the purchase which made me feel very safe with my money with them. I have never had a problem.
I lost my job due to covid. I have struggled to keep up on my payments. I have a great relationship with Sarah in collections and have always worked with her and made my payments even though they were late. I have never failed to call back …
I called into RIA Federal Credit Union on a Saturday, the lady that took my phone call was snippy and Highly Rude. She kept interrupting me, then go’s to telling me I was wrong.. i did try and pay my payment on the app… so if you fixed …
I had a great experience with RIA Loan Department. Mike and Tracey were both very great and communicated well with me. They answered all of my questions and always got back to me in a timely manner. I would definitely recommend!
I admit to having made mistakes, but also taking ownership. I have an open repossession from about 6 years ago, and I have steadily paid it off since. I owe less than 500 dollars now, but I still receive constant calls and threatening …
RIA Credit Union is awesome. From the time I opened my checking account they told me how they can help me lower interest rates on my car and loans and they continue to keep my best interest in mind. My credit score has even increased.
I recently was able to be financed for an auto loan through R.I.A. Wanting all my finances to be with one institution, I took out a small personal loan to pay off some debts I had with other credit unions. Chance, my financial advisor, took …
The most inconsiderate bank to ever bank with. So long R.I.A but I will be switching and making sure everyone knows the integrity of your bank! I’ve been a member for 8+ years and a lady by the name of Gabrielle in customer service will not …
Great customer service.
Have always been helpful @ call center. Never an issue for 40 + years
A long time customer. Nice facility, never(almost) busy, good customer services.
Smooth and easy process
Friendly people and very knowledgeable.
Poorly trained individuals who give you a different response over the phone every single time to the point where I missed a payment as a result of it. Dealing with this bank has been such a hassle I regret getting my car in the first place.
Horribly staffed. Average time in drive thru 7-12 minutes. Same person runs the inside teller station. …
Beautiful, clean, new facility next door to the old building.
Prompt service, helpful employees.
Here is the view from our bedroom window at 11pm. Horrible neighbors. Unnecessary and disturbing lighting.
We have been with RIA for 3 years. They loaned us the money for our van when we didn’t think anyone would loan us the money. We bought another car that was a lemon later and they bent over backwards to get us the funds so we could get the …
I’ve had my account with this CU for almost 20 years. I feel so stupid that I have stayed with this institution for so long. Their service center is absolutely helpless. I travel out of country quite often and their debit cards are …
We recently purchased a new vehicle and financed through RIA. We’ve yet to receive any information from them in regards to our payments. I called to request the account number so I could get automatic payments set up. I was informed they …
I love this credit union. I have been a member for around 40 years. When I was purchasing a TV at Target once, they gave me a call to make sure it was me trying to do the purchase which made me feel very safe with my money with them. I have never had a problem.
Lisa was very helpful and very patient with me today! Totally would recommend doing business here!
Courtney was amazing when I needed help with technology, haven’t bothered her for awhile,but she’s very patient
I lost my job due to covid. I have struggled to keep up on my payments. I have a great relationship with Sarah in collections and have always worked with her and made my payments even though they were late. I have never failed to call back …
I called into RIA Federal Credit Union on a Saturday, the lady that took my phone call was snippy and Highly Rude. She kept interrupting me, then go’s to telling me I was wrong.. i did try and pay my payment on the app… so if you fixed …
Quick service. Answered any questions we had. Explained process to open account well. Happy with our experience.
I had a great experience with RIA Loan Department. Mike and Tracey were both very great and communicated well with me. They answered all of my questions and always got back to me in a timely manner. I would definitely recommend!
I admit to having made mistakes, but also taking ownership. I have an open repossession from about 6 years ago, and I have steadily paid it off since. I owe less than 500 dollars now, but I still receive constant calls and threatening …
RIA Credit Union is awesome. From the time I opened my checking account they told me how they can help me lower interest rates on my car and loans and they continue to keep my best interest in mind. My credit score has even increased.
I recently was able to be financed for an auto loan through R.I.A. Wanting all my finances to be with one institution, I took out a small personal loan to pay off some debts I had with other credit unions. Chance, my financial advisor, took …
The most inconsiderate bank to ever bank with. So long R.I.A but I will be switching and making sure everyone knows the integrity of your bank! I’ve been a member for 8+ years and a lady by the name of Gabrielle in customer service will not …