Established in 1961, ASI Federal Credit Union aims to provide a wide range of financial services to residents and business in Mandeville, Louisiana and the surrounding areas.
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
5508 Citrus Blvd, Harahan, LA 70123
(Translated by Google) Since switching to Onpath I have received the worst service of my life. They take a long time to answer, if you leave your number so that they return the call in 5 days you receive it. And now to complete if you want …
I was contacted by WalMart to let me know that fraud had occurred on my account, they went by my address and realized someone made a purchase on my debit card and had it delivered to another state. We did a conference call with OnPath and I …
I hate to do this but had a check at their atm get sucked into their machine.
15 business days do not have the funds.
10 business days on certain checks. Even cashiers checks. …
Julie was amazing!!!!!!
Poor excuse of a credit union.
Great service, very welcoming,
Open to 1AM on Saturdays.
Customer service at this branch is horrible!
Great team and great service!
I’m no longer a customer.. and yall are quite lucky I gave you 4 stars.. 🙂
They don’t pay attention to details of what the cust ask for
Friendly customer service. I love banking here
Five star service from the staff at Harahan always! 🙂
the worst customer service ever…wish I would have never opened an account with them.
It was efficient and nice we had a professional helping us ,no complaints
Super Satisified with Onpath and theyre employees 🙂
This bank is a joke. Im going back to Chase
They are a blessing. Always available when we need them for business and personal.
Love doing business here fast and simple. Friendly faces every time.
Friendly courteous employees they always have a smile, eager to help every way they can.
Been with ASI for 15 years GREAT CREDIT UNION the only bank I use
Terrible Service from the mortgage department. Slow and enefficent. Professional time waister instead of solution finders.
Marlon C was absolutely great! Extremely helpful, kind and knowledgeable!
Everyone has been super nice and very helpful! I have dealt with 5 different employees and all have been very knowledgeable and helpful.
I appreciate the level of service I receive when conducting my banking business.
I don’t have any complains all the agents and staff have been very helpful to me
I have had nothing but positive interactions any time I had to do business with them.
i have been banking here at ASI CREDIT UNION for about 30 years. I love every thing about it. ESPECIALLY the employees.
The ATMs are not working more than they are working. It’s very frustrating!!!
Went to get money from the ATM.
Banks are always busy, so with that being said they always speak and have a smile on their face. So as far as I’m concerned it works for me
I’ve also spent time with this branch and the people here are very courteous and caring in wanting to meet your needs.
I absolutley love asi/on path credit union, everyone is prompt, professional, and friendly.
I cound not be happier.
love the service at this branch and all the branches! The staff is working so hard during this time and it shows! keep up the good work!
Closed on Saturday is Bad. Everyone can’t take care of banking during the week because your at work. Now may need to change banks.
Harahan Branch employees are always friendly and helpful. I love OnPath FCU!
Extremely long lines, and ONLY ONE teller. Also, the ATM machines were not working.
Worst place ever!!!!! Harahan ASI is unprofessional, it is sad that they are the only bank that is close to me. Now I have to drive all the way to Westwego branch because they give outstanding service over there! Never never go to this branch of ASI FCU!!!!
I know that’s the Citrus location is the Best in the City everyone is there is friendly and pleasant All The Time I visit! Give them 5 *****
Worst place ever!!!!! Harahan ASI is unprofessional, it is sad. Everyone is unprofessional I seem to run across. They are rude over the phone as well. They also but me in a horrible bond, during a current hardship in my life.
They gave me a great rate on my Truck refinance saving me $200 a month!
I love OnPath, it is clear how much they care for their members. The customer service is unmatched.
I Like To Thank Ms.Gena Richardson For Being So Kindly, And Respectfull To Little Ladies Like Me , We Senior are Very Slow And Sometimes Forgetful Ms. Richardson Takes Times To Help Me.God Bless Her.i Give Her A 10, or More
Thanks Ms.G. Richardson.
WORST EXPERIENCE EVER they froze my account on a Friday before they closed so of course I didn’t find out until AFTER THE BRANCH was closed. Of course this is after they’ve decided to close on Saturdays. So there’s no one for you to contact to fix the problem. This happens far to frequently
Covington OnPath office, A Huge thank you to this office Esp Heather, “fixed” my debit card in minutes.. Fast Friendly service !!
Very unprofessional most unpleasant banking experience ever in my life time of banking ever, they no clue what’s customer service is like,, never ever again, they definitely do not appreciate their customers,, hope everyone who does banking threre, wake Up! soon
Everyone has been nice, but no one has resolved a matter that began in March.
I have been a member over 20 years and have always been a very satisfied customer. The staff is professional,kind and courteous.
The workers are EXTREMELY RUDE they yelled at my boyfriend because THEY closed his account without HIS knowledge. ALL those employees need to be FIRED ASAP. EXTREMELY UNSATISFIED WITH THEM
I have never had a Problem that one of the personnel couldn’t take care of immediately. I have used this branch from the day it was built and always got to know the officers that. .
Wrote a check that was run through Telecheck and also deposited by the bank. Was charged twice. On Path tells me they cant help me,! They are my bank correct?
I have been with ASI/Onpath for 15 years actually like this bank I will always keep my account with them they have great service all the way around Great job team
SLOW service. Took them over a month to transfer a title. Bought car on 3/26/19 and as of 4/26/19 still do not have auto title from them. Would suggest doing business with anyone else but these jokers.
Website is terrible and the app is even worse! I keep getting locked out of both for no reason. This has been an ongoing issue. Not to mention that the customer service is slow as the seven year itch. Rates are also high and the loan process is hideous.
David was very disrespectful on the phone . On path told us this morning that we had a approval . Then he calls back after and said we were lairs . Will never do business with them again . Terrible customer service
I wish yall stop changing everything. The system stays down. And yall always “experiencing high call volumes“. I cant even log into my account. Because of this new system. I am currently in que 56.I been on hold for an hr. On path yall got to do better. This is ridiculous!!!
Everyone was very sweet, and super helpful. Helped me get on track to bettering my credit.
Best choice I have made when it comes to banking. Always available to help. The only thing since Covid19 I need help with my login and can’t make contact, other than that no problems, keep doing what you’re doing and stay safe. I’d like to see the same girls on the Westbank.
Very Disappointed, the ATM’s machines are broken on a regular basis. Phone system is inoperable. I am Saddened, because you Justify this Unprofessionalisam on the Pandemic. Shame on all that has not used this Crisis for Betterment. Again, I am very Disappointed 😞 …
I have been on hold for over an hour and a half. (second day in a row) I am on hold with 3 phones. Is anyone going to answer? I am always having issues with you NO ONE answering and your website. I would like to know what is going on? This is not how you conduct business.
I like the people at the Mandeville location. Always helped me out when needed. I wish the online banking was more user friendly and updated to do more. It really needs more features.
So y’all upgrade your system, can’t log in, get locked out of your account and when you call, you’re number 67 in line to talk with someone. Great member service said no one ever🤬🤬🤬 …
I cannot believe how I was just spoken to from account resolutions. I feel so disrespected and disappointed in such horrible customer service especially right now in a pandemic. All I wanted to do was make a payment! Oh and at the end of …
Customer service is always great and super friendly. I love that they are local and help the community. They offer a variety of services. Very happy to bank with them.
If you need to make a large purchase with your debit card make sure you have groceries, cash etc before. They just freeze your account without so much as a phone call or email to verify that you have used your card. This has happened 2 …
Julianne and Sherrill were so pleasant and very helpful at the branch in Harahan. It was so great having people take care of their customers in such a friendly and welcoming environment.
Signed up for a secured credit car through onpath to help me build up my credit.Shortly after getting it I decided to raise my deposit for a higher limit.Some weeks go by and I notice an extra account on my banking app that would split what …
I had been putting off an errand of having to go inside On Path’s Harahan Lobby to obtain a certified check. Not because of COVID just because it wasn’t a familiar task for me. So today for lunch I finally decided to do the dreaded task. …
Been a member since 1978, have paid off several loans but I feel that since they have grow from asifcu to Onpath, there services are inconsistant. …
Had a auto loan with these folks and was told to mail in a check to pay it off or transfer money between two banks because their system wont take more than 5000. Its 2020 folks I am not mailing a 16,000 dollar check and its ridiculous that …
I want to give a huge thank you to Ruth at Harahan Branch. She is always helpful even with the smallest things. She’s guided me and given me resources to start buying a house. No matter what time of day I walk in the branch and ask for her she makes herself available to help me. She is a great asset to this company.
My mother has been banking at ASI now OnPath for over 50 years, on Jan. 11, 2020 for the 2nd time in 3 years she had to close her account and reopen because of fraud. At the time it was reopen her account was to be flaged to accept only …
I’ve banked with ASI for the past 10 years. Up until the last year or so, I didn’t really have any complaints…except the limited locations. I never had an issue getting in touch with customer service if I had a question or using any of …
Worst manager i have ever in westwego. Nastiest attitude ever. Everybody i get to open an account there has an issue with this same manager. It dont matter how many times she has been reported she still manages to keep her job and that …
I have been in this credit union for at least 30 years and would never change . Always friendly tellers and a lot more personal than a bank . To tell the truth I never had a problem all those years and would recommend to anyone who is looking for a good credit union.
I’ve been trying to reach this bank for over 3 weeks now. I’ve request a call back four times and no one has ever called back so I decided to just wait on hold. However, that didn’t work either because while waiting over an hour on hold the …
ATM always down to force members to go into one of the slowest lobbys
I’ve been trying to get an inherited IRA transferred out of OnPath and in to my bank since February 2020 (BEFORE COVID!). Here it is mid-September and my money is still being held hostage in NOLA. No one seems to know how to make this …
Onpath is obviously experiencing critical failures in all aspects of their operations, and I hate that they bought my previous credit union (ASI.) Most of their customer service options (via the automated phone system) are busy and reroute …
I have been with this credit union for awhile now even before the name change and the people at the Harahan branch are always and have always been the best. They’re very courteous and have always taken care of any issue or concerns I’ve …
I wanted to give a special shout out to Leigh Ann O’Keefe in the Covington branch office! Recently I had a pay pal account become compromised and unauthorized money was taken from my account….she was able to help me quickly freeze pay pal …
Pretty disappointed, they approve me for a loan much higher than what I requested before & denied me for a much less amount & because I started a new job, but when I applied for my previous loan , I JUST started working at that job when they approved me there. So being denied had me very surprised and disappointment.
One year I had a direct deposit from the IRS . It did not show up in my account but it was there. I asked different people in the office and I got one assistance manager at the Louisiana St. Branch and she solved the problem. She got my money for me. I was so happy.
Awful. Horrible customer service. ‘Bank policies’ change day to day and rep. to rep. Employees have no idea what they are doing. Have no clue about the laws and regulations of banking. Do not use this banking institution. Doubt they are …
Jordan at the Covington OnPath was sooo helpful! He was easy to contact, explained things on our level, and quick to get our paperwork to us and filled out. We did many things with Jordan to better our finances, one of the best being …
This is the worst banking situation I have ever had. I have Several fraudulent charges and have been on the phone for more than three hours in the last two days. Charges are still being made. I have been switched and on hold for three hours …
The Harahan location rocks! Fast, friendly, service and everyone knows me by first name. They are easy to bank with and they always have my best interest in mind. …
I’ve been with this Credit Union since it was ASI and I’ve always received amazing service both customer and financial! I’ve visited both Westbank locations and the one in Elmwood and the customer service reigns supreme for all 3 branches. …
I’ve called over and over again to get a current statement of account and I’ve been told conflicting information almost every time I’ve called. I was incorrectly told I could not close an account by the branch manager because the irs would …
I have been a member for over 30 years back when ASI was the name. I have had only great experiences with the company. I recently purchased two vehicles through OnPath and everyone was excellent. Ruth and Dominique were especially helpful. …
If it were possible to give them less than one star, then I absolutely would. Why? Lets start with how the ATMs are ALWAYS broken. You have a big sign saying “for your convenience, cash deposit’s are accepted” yet that can’t happen because …
I have been with this credit union for over 15 years and I’m so over them. The unnecessary overdraft fees, moving money from my account without permission, the lack of communication during hurricanes, offline Atms, the list goes on and on. …
I went into the Harahan branch today expecting to do one thing and did another. Sherrill was my teller and she is definitely the real deal. She was God sent for me and I truly appreciated her knowledge.
If no star rating was available I would give. My husband has had an account since the 1980’s with OnPath FCU (ASIFCU). All of our banking at one time was with them. I have complained about service from day one of using (2005) but my …
For the past week I’ve been hung up on so many times I cannot number. I have requested callbacks at least four times within the past week and have not received one call back as of yet. I have deposited money into my account and I have at …
Apparently when attempting to withdraw your own money tellers become dishonest roadblocks during the process. I went in for a cashiers check made out to a title company but instead my account was flagged. Every dollar in it I worked for and …
I’ve been banking here over a decade. Never missed a loan payment, never bounced a check. I had a fraudulent charge I disputed, and they rejected it. The reason in the letter wasn’t at all what happened, and when I went in to question it, …
Been banking with them since was I was 15 under my mother account. I love everyone who works here, but that lady ROXY is something else I tell you. EVERYTIME I come in there she has an attitude or problem with something. What’s the point of …
Everytime I go too the Algiers branch they know me by name. And the branch manager Ms.Richelle always goes above and beyond to make sure I’m taken care of and the tellers are the best. Always asking if I need anything else and asking if I’m …
My wife took out a car loan in 2017. In August of 2021 the car loan was paid off, but they are saying she still needs to keep full coverage on a car loan that has been paid off for a yearnow. Yes we missed some insurance payments on the …
DO. NOT. USE. in an effort to support our credit unions I unfortunately deposited money in this institution. They’ve effectively lost hundreds of dollars for me and refuse to correct the issue after months of working with Ruth in mid city. …
I did an auto loan with OnPath FCU. Jordon took care of me from start to finish. The process was smooth, easy and very fast. He was always willing to answer any questions that I needed. He recommended products and services that best fit my …
I just want to give a shout-out to Jennifer Vanderbrook located at the Mandeville location for going above and beyond to assist me. She was extremely helpful and very professional. I look forward to working with her again in the future.
The African American Young Man Who Works In The Loan Department Was Very Discouraging. He Mentioned My Account Being In The Negative As If I Didn’t Deserve My Overdraft Privileges And Wasn’t Using Them Responsibly. I’m New To the Banking …
Made a purchase using Paypal linked to my Onpath account…somehow $600 more than what I approved was removed from my account, and forever lost…Paypal had no record…Onpath was inept at providing customer service to resolve. …
This credit union has scammers as members. One Decker Randolph goes around scamming hard working people and it looks like this credit union encourages him by having him as a member. I file a complaint and the young lady was not helpful so I contacted my bank to do a recall. If this bank encourages scammers stay far away .
Reported false information to the credit bureau and dropped my credit score over 100 points. When asked to fix it I was repeatedly told they wouldn’t because that wouldn’t be “true and accurate.” Then after I showed evidence of THEIR …
I recently purchased a car using Onpath financing. Jordon O. assisted me throughout the entire process. He was always helpful and available to answer any questions I might have had. Getting in contact with him was so easy and convenient. I …
All I can tell folks is to join this credit union very cautiously and enter at your own risk or beware that’s what I wished someone would have told me, however in the event that you fall short in life, and we are all living in hard times …