Horrible service, rude and hateful customer service employees, extremely overpriced service, unresponsive and rude technicians. Avoid using socket at all costs.
Reminds me of back in the day when I had 56k. Super slow and some times not working at all. Been hating my internet for about a year. Ganna change asap.
Wouldn’t recommend these People to anyone.. Service is the worst.. Pay bill online off of debit card and received confirmation of every payment and then they still trying to charge me again for bill that was posts.. They can still their …
Our internet has been down for five days now. Customer service and technicians keep giving us contradicting stories on what’s wrong. Very frustrating company to deal with.
Constant connectivity issues. Customer service is great but the internet connection is often lousy. I have to call in weekly for them to “optimize” my settings.
I had several questions about software and Deborah was able to answer my questions the way I could understand them and share with my staff. She is always so kind and patient. Thank you!!!!
I would leave zero stars if I could. For some reason, you can say please start my phones at 9 am, but it seems no one actually knows how to do that. So I will be answering my phone way too early instead of trying to catch up on work. Get it together or just close already.
Don’t buy the 25mpbs internet it’s just as bad as phone internet the dude lied to me he said if I have about 6 things connected it should still run smoothly bro I can’t even load a YouTube video or play a MOBILE GAME without it lagging
Socket provides excellent customer service. They have the best prices compared to all the service providers for high speed internet! They are also a local company!
After signing their contract, they had problems porting the phone numbers for 11 days. Right when everything was set to finally port, we were told they were not going to port the numbers after all, essentially wasting everyone’s time.
Horrible. If there was another choice, I’d be without socket in a heartbeat. They advertise 200mb internet, yet I’m only getting between 30-50mb. “Tech support” has tried multiple times to fix it and has not succeeded. This service is garbage.
Extremely satisfied with socket both in terms of product and services. They are doing great service to the community during these difficult COVID-19 times. Hats off.
Centurylink owns all the circuits on the north side of the town. So basically if you use their service, you are using the service from Centurylink. They are building high speed fiber network on south side of the town, which is up to 1GBps which is worth trying.
Disclaimer: they do not have very fast speeds. That being said, they are very reliable compared to mediacom with very little outages or issues of any kind in comparison. Also the people are very pleasant to deal with in comparison to mediacom.
I pay for fiber internet that never works. I had a tech come out who told me the installation was done incorrectly. I was then told that I would be charged $60 an hour if I wanted them to install is correctly. Avoid socket if at all possible.
Best WiFi available in Columbia, for the best price. 100 mbps for 70 a month is more than I’ll ever need, and best customer service I’ve encountered in a long time.
Horrible experience!! I signed up for service online, received a phone call the next morning stating that I cannot have the speed I signed up for even though I had to verify it was available by entering my address…? Then a few hours …
Freshman in college and I just moved to my first place, got socket because I was told we could get 100 Mbps where I was moving, well, that wasn’t the case. Then they said it’ll bump up to 100mbps started early September and here I am on the …
The ability to reach a real person and receive immediate attention is more valuable than any other consideration when evaluating an ISP. I don’t mind having a problem when I’m able to communicate this, receive an understanding response, and have it fixed (and all my questions answered) with a single call.
Was sold 12 Mbps service. After two months of never reaching over 5 Mbps it’s clear they do not have the capability of providing the service they sold. I tried calling them, but after over 2 hours on the phone the issues were not sorted and still are not. This shows a lack of thoroughness in the training of their employees.
Customer service sucks. We got high speed in our neighborhood and have had one problem after another. Now, because their lines are falling off the poles, we are trying to get someone to come out, see the issue and put them back up — and they won’t do it. So far, 30 minutes on the phone.
The technician came to our home to get us set up within a couple days of our initial call to Socket, and the internet service has worked wonderfully ever since!
Socket is a wonderful company. Mike really helped me with some phone issues during the beginning of the COVID pandemic. Working from home, our phone was vital to our business.
A subcontractor cut the fiber service to my home on smith Hatchery Rd. The Socket crew responded immediately and stayed late to get our service up and running. Outstanding service! Rob W.
Sadly unwilling to help with transferring service to a new construction build. Told multiple reasons by multiple service reps over the phone. Never allowed to speak with anyone other than the service rep. …
So they raised their rates again another 10 bucks a month for TV, without any notice. They also pushed a software patch on a Sunday night at 8:30pm which knocked out service for a hour. BTW, they don’t have 24/7 tech support, so if …
I live near RockBridge HS and Socket is excellent. I used mediacom which was expensive and slow with horrible customer service and I also used centurylink which constantly disconnected and was expensive. This is the cheapest and most …
Total inconsistent land line. Live outside of city limits and the cell signal is poor. Had a land line put in and have had nothing but problems. Socket can never fully solve the problem (just tried to make a call and it says the device …
I’ve had some of the other service providers in town, and have had significantly less problems with Socket. When there is a problem, their customer support staff is always very helpful and friendly on the phone, and I’m a fan of their monthly billing with no contract here in Columbia
Getting new service in new property. Socket was great with me stopping in with challenges (CenturyLink sucks). Went by 3 times before settled, no fault of theirs. Pleasant every time.
Horrible customers service, they will not get you what they advertise. What they can guarantee you though, is a 4 plus hour hold time every time you try and use their live chat features and or try calling in. They make excuses and hold …
Fantastic place to work but it was short lived. I got sick just a few weeks after i started. Had a Doctors note to clear me with a return date, and HR said to get her the note by end of week and then 2 days later i received a email that i …
Daniel (I think her name was) with customer service was very helpful and worked to solve our issue while at the same time saving us money (I wanted to upgrade, but she suggested taking a look at my current Socket internet). We just got …
Socket has been way way way better than Century Link! I have used both and there is no contest. With Socket I get to speak with a real person, within moments of dialing. Century link forwards my call to multiple people before getting around …
They tried to charge me for 6Mbps and only gave us 3Mbps without telling us. When we called they said the cables wouldn’t even allow the 6Mbps of internet they wanted to charge us for… the 3Mbps we have with them is really only 2.5 and is …
Was charged 85 dollars for 2 months I didn’t have internet. Customer service refused to work with me on the issue saying that I would still be charged regardless . They have lost a loyal long-term customer over this ordeal and I would never recommend them to anybody. Slow internet, horrible customer service, bad bussiness.
From day one of getting Socket services, I had horrific internet connection. I called a multitude of times over the course of three months, and had three technicians come out, all of whom were unable to fix my internet connectivity issues. …
Have been trying to get action from Socket, Columbia, on a non-profit internet account since July of 2020. Today’s date is February 9, 2021. The royal run-around is an understatement. Customer service representative’s excuse that they …
I spoke with Julius this morning about a flyer I received regarding Socket fiber optic residential service. He was patient, articulate, knowledgeable and all around helpful. Kudos to Socket for having Julius there for me, a low tec old guy.
Great customer service. Can’t say enough about the speed of the fiber we have. Had a small issue and the team resolved it quickly. Thanks again for providing a great local option for Columbia, Mo.
If you enjoy long turn around time to get connected , terrible customer service, and managers that will not speak to you then Socket is perfect for you. If you are not someone who lives in bizarro world. Then look elsewhere. Even Century …
If there’s other options that are in your neighborhood that fairly priced, just go with them. The service was fine for the most part, but they were on some bull after I cancelled. They have been looking for ways to charge me since I cancelled the account. It’s quiet ridiculous.
Socket customer support listened carefully and solved my issues completely. I am a very satisfied customer for the past year. I only wish Socket had bee available sooner in my neighborhood.
It’s frustrating dealing with this company: the internet cuts out several times throughout the day, every day, and when I try to get them to deal with that, they try to tell me how normal it is and that there’s nothing really wrong. I don’t …
Long time user since the 1990s. They have been declining in customer service and performance all this year. Recently they lost everyone’s email folders then their system crashed so no access to email indefinitely. Rude customer Service with …
The BEST customer service ever! My new flemish rabbit chewed MY power cord to MY router on a saturday at 5pm! When I called I literally had no idea what happened figured it out over the phone and they dropped a new one off at my house! On a …
I’ve used every wireline internet service in Columbia (except Charter but I have them back home in Illinois and they’re great) Best internet and customer service in Columbia. Don’t bother with the other options, especially if you can get …
I always loved my service with Socket and never had a problem with my internet connection. After being a loyal customer though they were extremely rude to me and my roommate when we tried to work out an account issue. After talking to …
I have had nothing but issues with my internet. Most of the time I can’t even open a webpage to check email. They claim I have great connection, yet their own website speed test shows otherwise. When I call them, they blame either me living …
We have Socket internet for multiple needs. The kids can game online, I can stream movies, and my husband can work online all at the same time and we have zero issues! Anytime I have called, Socket always has excellent customer service.
Socket internet was new to our city/neighborhood last year. They came in and dug holes all over the neighborhood leaving bare dirt. Didn’t even bother to throw some grass seed. They came back to install for my neighbor, leaving the …
I’ll get right to the point. Socket has taken my personal information and put it on another account to collect for the previous tenants debt. I have been trying for a month now to get proof of when I was added to the account and proof of my …
We are small business in Columbia Missouri. Socket team, Josh, Robert, and everyone did great job, provided us with reliable, quick services for our internet and phone system. It’s fiber high speed internet! It’s local! And the prices are very competitive! Thank you very much!
Socket Fiber is the best internet I’ve ever had. I work from home doing Web Design & Development and we are a family of 5. No matter the number of Netflix streams, downloads, tablet/phones, etc have ever bogged down our internet like I’ve …
Whether it’s Computers, Tablets, Phones, or Gaming Consoles: Socket consistently delivers spotty wifi to all of these devices. You can be in the opposite end of the apartment or sitting 5 feet from the router, and you can bet Socket will somehow find a way to disconnect.
If I could rate them a 0 I would. I was excited to get internet today. Nobody shows up or calls. So I call them & they tell me after waiting a week that they can not provide me service since the apt. has service with someone else. Why …
WORST CUSTOMER SERVICE EVER. I paid for service since the beginning of July and finally today they came to actually hook everything up but at the wrong time. I specifically told them I could only do an evening time and they still came in …
Horrible.. spent 35 min on the phone at 8 a.m. this morning, all for them to tell me it was a line problem. Said they would have someone out between 8-5. Still no internet. Paid a bill when haven’t even had internet service since the 15th bc of their “line” problem.. please pick any other service bc socket is not the one
We were supposed to get internet on Friday but then they called us to let us know that there was a problem with their lines and that our internet won’t be installed in a week or so. We decided to cancel our plan and go to Mediacom (which we …
They have been mostly good. I work with them for our business account at work and they are quick and very helpful 5 stars. I feel like my residential service is definitely not as high on their priority list, which is understandable but also frustrating.
I had socket for 8 days. The expanded fiber network is not at my home yet so I was just on DSL. The speeds were not what I expected so I canceled services at 8 days. They charged a $60 cancellation and $55 for service for 8 days. $115 …
Solid, secure, fast and on budget. What else do you need from an internet provider…oh service! Storm took out our modem one night…the next day, fixed. We love our Socket!
Just paid off a $104 dollar collection from Socket, I’m assuming for a router. If I owned a local telecom company, and I noticed that I’d been receiving $40 a month over a 2+ year period from a customer who never had working internet during …
The place isn’t really relevant but the service is really spot on. I’m finally away from satellite or cable needed internet. We have super fast connection rates and I’m thoroughly impressed! Highly recommended.
Not the fastest speeds but that’s just Columbia in general. Never experienced any outages and any equipment problem they were very quick to fix or replace. Hands down the greatest customer service of any company I have had to encounter. …
switched from charter 2 weeks ago…no difference….frequently down….customer service is available on a limited basis…they do not know what equipment THEY installed…..cant get support after 5pm and nothing on weekends….they will …
Installation wasn’t a problem and the techs over the phone were nice. I give socket a low rating because i have had socket for 1 year now. I pay 55 dollars a month for 15 mbps which doesnt seem fair for the price tag. But because of …
Great customer service, terrible internet. Went with Socket because I wasn’t getting a response from other providers in my area and their customer service was great. When I first signed upn they told me I’d get around 4mbps down…… Never …
I love Socket. I had them in 2002 as my first ISP. Free tech support, quick to respond to any question I ask. Now, they can’t help with software questions because they do not own your operating system software, but for anything else, they …
I’ve been a Socket customer for well over 5 years now and have been happy about supporting a local business. Unfortunately they have completely lost my respect this month. Both my phone line and internet were interrupted after a severe …
Haven’t had internet for 4 days now, and they keep saying they will fix and call back the next day (spoiler: they dont)
Just overall, a horrible internet experience. Frequent disconnects for no …
GREAT TECH SERVICE!!! I was glad to call in and get in touch with a knowledgeable tech man who talked me thru his investigation. He discovered an anomaly, laid out a couple of options to pursue – something that literally took hours with the big companies, often not resolving the problem.
THANK YOU, SOCKET!
We recently switched from our former phone/internet provider to Socket. Every single employee that I spoke with was very polite, patient, helpful and kind. From the start Jake, the sales rep, answered my many questions. The installation …
Absolutely atrocious at my place of business. I have been having issues for a year and a half now. Every other month, some issue with the service arises. I pay more than their competitors with the hope that the service would be better from a local company. Spoiler alert: it is not.
Have not been able to get a stable internet connection since I began using their service back in January. I have called, had multiple techs dispatched, had a new wire run from the box, and nothing is working. They can’t figure it out, and …
I’ve had an incredibly frustrating experience with this company. I’ve generally heard pretty positive things about Socket, and was excited to have their service in my new apartment. …
I used socket for 3 years while I was attending college. It was the most decent plan since all you had to choose from was 3 choices which was all expensive. I’m not going to lie but I was late on a lot of payments. I worked for every …
Socket has been amazing! We got fiber installed to our home recently and the technicians stayed until all of our questions were answered and everything had been tested. They even came out on a really snowy day last week so we didn’t have to …
After two years of paying my bills on time, I was charged $130 for slight cosmetic damages on a rented modem. It was still fully functional and definitely not worth $130. I’m currently dealing with being unemployed during a pandemic and …
Worst internet service in Columbia Mo. My internet connection was spotty so I called to report it. I went through the turn off unplug with a tech. After he checked my line he said there is a problem with the line and century link will come …
Used their service for a temporary office loft location. Got their fiber optic 1G data and it worked perfect every time. For 3 months I didn’t have to reset anything, fast 5g and 4g Dual band, they have very nice customer support staff as …
The worst! Our internet was terrible and slow. We switched when we moved and I thought it was finally over. BUT NO, then over 2 months later, after we had canceled service with them (and paid the final bill), they suddenly send a “past due” …
Applied online, the system told me my location qualified for up to 50mbps. I wait two weeks to get WiFi installed and I’m receiving 8.7mbps. Called immediately and they said the modem was getting 9 and their online system is wrong. …
No issues with service or install over the last 2+ years. Reliable service at a fair price. I previously had Charter and AT&T and had issues with both of them being tricky about pricing like overcharging for those cheap modem/routers that …
While I have had a few issues with connection, I am satisfied with the level of customer service and quick response to my issues. If I have to make a call to Socket, they do everything with in their abilities to solve it. After the issue is …
For years, Socket has been the best internet provider to work with in town. Their customer service and technical support is exceptional. Even though I’ve had issues with connection occasionally, I will not use another provider because I can …
Socket sales you mbps for 55 .00 at a rate of 15. Mbps. You never get it I’ve paid for months only got 6 mbps. Called a couple times each time I called it increased to 11 mbps only to drop back down to 6 mbps within a hour or two last tech …
First they come to bury my line and instead of going as straight as they can, they diagonally cross my yard and go around a fence. Then they tell me that another appointment is needed to have someone come splice our wires. A week later the …
Socket has. hands down, far better customer service and products than any other provider. They truly care about the customers they serve and will go out of their way to make sure the product you ordered is exactly what you’re getting and …
They cut there line in my neighborhood, then they say oh it will be 3-5 business days before we can fix this issue as we are more concerned about our other new neighborhoods, obviously there crew don’t know how to watch what they was doing. …
It took them 3 weeks to get our internet going. The customer service representative told us we would be ready to go when we moved in. We moved from out of state and assumed it was taken care of. Numerous calls to get service going, they did …
These guys are the bomb! Local company, with great service and a great product!!! I had the link…crooks…I tried the big box internet provider in town, no service, they could care less. These guys, were there on time to install, set me …
Fast enough internet but I’d rather pay less for slower. It’s not an option here – there’s only one speed. Plus, I keep having problems with my bill actually getting sent to me and it takes forever to get in touch with customer service. Once you finally reach customer service, they are unwilling to actually fix your issues.
We have only been with Socket for two months and have had no internet twice now. It’s out again. I can not reach a 24 hour tech support to call after office hours. Frustrated that internet goes off in the middle of movie we were watching.
Extremely bad!!! While their customer service agents are very nice the company service is terrible. They are only out to make a buck. I set up new service and NEVER ONCE had a connection. They came out multiple times as well as multiple …
Literally the worst customer service I have ever experienced with a company. They give you the run around, nobody has any information, someone in charge is always in a meeting, the sales people never return calls or emails and they leave …
I’ve had nothing but a positive experience while being a customer of Socket. Heck, I’ve moved multiple times, and they were quick to move my fiber-optic service each time. …
We received our fiber connection and setup faster than expected, and the techs were able to quickly and efficiently diagnose our early issues remotely. We often pull speeds higher than expected and socket has great rates and customer service.
Of all the internet service providers in mid Missouri today, Socket is the ONLY one providing excellent connection infrastructure with equally excellent customer service. …
I’ve been a customer ever since fiber was first available (over 5 years). Expert install, tremendous uptime, professional customer-facing staff, no hidden costs or . fees, consistent up/down speeds,etc. etc. Miles ahead of all the “big” …
I had 2 copper lines from another provider that went down for 2 fax machines the needed attention ASAP. The other provider would take at least a week to fix. I talked to our Socket rep Steve at 4:45 pm and by 2:00pm the next day I had …
My wife and I only recently canceled our internet service with one of those “monster global ” providers that we’ve used for over a decade. Our last experience with them in October involved my spending over a week online, texting with one …
My mom’s phone service stopped working on a Saturday. I called for her, and they were less than helpful. Gabriel had to ask his supervisor everything. I am assuming they just hire someone to answer the phones on the weekend, but they have …
I own a local, small business in Columbia (a dance school) that made it through the worst of the pandemic and quarantine period, not without struggle, but we made it. I am not asking for anything as I take responsibility for my mistake but …
I have lived on both coasts, I did some time in Europe on business and I even had the pleasure of experiencing business and travel in the Middle East. Through out my travels, the only more stable and secure network that I used was in the …
Hands down the worst billing service in the internet service companies. I have paid more money to this company for start up fees, late payment fees because they cannot process payments in time. I had 30 days without service that I had to pay for. They are the worst!
Socket, you guys rock! Your customer service is top notch and that means more than anything.
I just moved to the area and work from home, I started out with a horrible …
I have to sit next to my device for “decent” service and it still frequently lags. Also they deleted my previous 1 star review so I’m here to leave another one. “Sorry to hear about your poor experience sir, can you tell us more so we can come out and fix it?” How about you deliver your product correctly the first time?
I just moved into Kelly Highlands Apartments. Socket notified me that they do cover my area, so they scheduled an installation appointment for one week later. The day of installation, no one showed up. I called to ask where the technician …
A definite improvement over our last ISP. Easily getting over 500 mbps upload and download even during peak times. Paired with a powerful enough wireless router you can connect and stream from plenty of devices. Highly recommended to all of my neighbors.
I am not sure if Socket was the issue with some of these reviews or if it was a chair to keyboard interface issue, but we have been rocking it with Socket since day one. We have never had a drop or interuption with our service in 18 months …
3 stars for now. Hooked my service up with a router that could not even support the speed I am paying for. Luckily it should be resolved quickly, at which time I will change my review if possible. Advice for any current subscribers, …
Socket has been a total disaster in my neighbor. They have been working since January in my neighborhood and it is May 12th. They leave giant trenches in yards with a pallet to cover it. They flag streets and then don’t do anything for over …
I was really impressed with the second technician that came to my house to install the router. Did not get his name but he was so friendly and helpful. However, the customer service rep I had spoke to multiple times has a long way to go …
Looked into get wifi at my apartment. I called and actually spoke with someone about their service. The person was very friendly and informative. Sometimes it’s actually nice to just speak with a human.
I havent had this service provider. I thought about it because they have great speeds, but speeds are usuless if its never working. I have CenturyLink right now, not the fastest but they are very consistant in working.
Love how the customer service is so friendly and adamant to want to keep helping. If I couldn’t get a device setup and ran out of time troubleshooting, they’d schedule a new time to call and would continue then. These guys are amazing and on top of it! Keep it up!
The worst internet I have ever had. It’s been 2 months and my internet works 50 percent of the time. I called and they told me I need to add another box which is another 5.00 a month. So I would be paying 15.00 more a month then I ever had …
Wellington Manor has over 50 houses and Socket has put no effort into supporting our neighborhood… Promises of two weeks of splicing and now come to find out the main line isn’t even in… It’s disingenuous to lie to customers and even …
I am a current socket customer and after 3 years of their service I can say they have the worst reliability of any company I have used. I currently use their internet services and at least once a month I am without internet due to some sort …
nice product – fast and dependable…but installation timeframes are detrimental to the product. IF you have ~ 4 weeks+ to wait for service in a “fiber ready neighborhood” then I would recommend. Otherwise look elsewhere.
Possibly the worst customer service. Virtually nobody I have talked to can give any clear answers or solutions. Not to mention the supervisors are always either on a call or too busy to help resolve issues. I went through an entire process …
I signed up to get their new fiber service which had recently been installed in my neighborhood. I was told it would be connected to the house in the next 30 days. 90 days later still no service and they can’t even project when it might be available. I canceled my request.
Decided to finally upgrade to Fiber and it was just a horrible experience. One computer 14 feet away on a wireless connection would only run 59 mbs. They wanted me to buy more equipment. Canceled service only for them to charge me $130 to not use their service. Bummed I don’t have fiber!!!
If I could give no stars I would. My yard was tore up over a year ago by their contractors to lay the fiber optic line for the internet. Yard was tore up for over 6 months due to winter which was expected but we still had to fight to have …
I strongly strongly advise that you look elsewhere for internet services. Me and my wife signed up less than a week ago and have had literally dozens of outages since then. When we call to ask for help, they say it’s going to cost money to fix their own installation issues. Outrageous.
Socket hired a subcontractor, Southern Utility, to dig in my neighborhood to install fiber optic internet. Despite the flags being present in the ground the subcontractors crew hit a sewer line which flooded my apartment with sewer water …
Absolutely the worst internet provider in the area. The company I worked for uses them and it’s not terrible so I thought I’d give Socket a try. After going through the hassle of having a line ran to my house from the curb, also having …
Service interruptions frequently, and for no obvious reason. Just about every night the internet would drop out for 2 – 15 minutes. In the middle of a show, filling out taxes, reviewing medical insurance charges, online chat help suddenly …
Would give zero if I could. The city contracted them to lay fiber in our neighborhood. The contractors Socket hired put a hole in our main water pipeline with their backhoe while digging. They didn’t tell us about the hole and we only …
I’ll give their naked DSL 3 stars (slow and occasionally goes down) but fiber gets 5 stars. Very reliable. Has not been down since it switched to fiber 6 months ago. Yes, they have to tear up your yard to bury the new fiber in some cases. But that that is how it goes for new tech.
Paid to have service installed on 8/31. Install was supposed to happen on 9/9. It did not. The service man left without telling me it was not installed. Had to call to have the installation rescheduled. That was supposed to happen on 9/13. …
We had a horrible experience with socket. We signed up this past winter, I asked to be contacted prior to the line being dug due to our dogs. No one contacted me and at 8pm(dark at that time) a truck and trailer pull up to my house. Two men …
They use to be great at one point in time. They customer service is absolute garbage now. We had install to get internet service they did install and couldn’t get working now stating we have want longer now. We are business customer which …
(Translated by Google) flight
(Original)
Vueno
(Translated by Google) VERY GOOD SERVICE, ATTENTION AND ECONOMIC PACKAGES
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Treatment of employees.
Socket…awesome!
Services goes in out
Friendly and cheap internet
Office could not help
Nice and helpful customer service
Great job to work with
Avoid this company for any needs … they have no idea what they doing.
Great customer service and a local company!
Fast and friendly service and good internet
Best most solid naked dsl in Columbia
Outstanding customer service. Tech people are the best!
They just rock, their customer service is phenomenal.
Woman at front desk was very helpful even though they could not help me.
Slowest internet be around, but great customer service.
Great place to work!
Best Customer Service in the business…Period
Great internet service and very good customer care.
Not like other isp’s.
Broken twice a month and the second time lasting for one week to today. I’m going to cancel it.
Best customer service of any ISP I’ve worked with
Horrible tech support. I called because they broke my line, and they hung up on me.
Trash , I can’t run one television and fire stick without buffering and freezing up and I can’t get any answers….I wouldn’t recommend this company
Speed ranged from 2-6 Mbps for 45$ a month. :^)
Excellent customer service. Finally an ISP you won’t mind calling to talk to
Flipped it around. Thank you!
Great internet provider! Best customer service!
Slow wi-fi and screen freezes on local channels. Lot of unfulfilled promises.
Lightning fast fiber optic internet! I feel like the internet is at my house! BEST CUSTOMER SERVICE around!!!
No issues. Had service 2+ years in two different places. Great Customer service.
always easy and fast to deal with. I have high speed since available and never a problem
Nobody ever answers the phone
Horrible service, rude and hateful customer service employees, extremely overpriced service, unresponsive and rude technicians. Avoid using socket at all costs.
Internet is very slow with no packages for better. Always goes down or slower around 9pm.
Internet has been down 2 weeks they still cant fix it the sad part is the owner of socket owns the apartments still nothing
There’s nothing better than calling a company and talking to a human being. Customer service has always been excellent.
But not happy with the treatment we received during our business with them just went to return the equipment all done.
HORRIFIC CABLE TV EXPERIENCE
NICE cust svc…but nice only can do so much!
Horrible cust svc hours!!! Don’t do it!
Not a customer, but I might have been. Have asked for a quote for services twice now, have yet to receive anything.
Reminds me of back in the day when I had 56k. Super slow and some times not working at all. Been hating my internet for about a year. Ganna change asap.
Mikel Bass probably has the best customer service I have ever experienced in all of my days on this earth.
Just got my fiber internet hooked up; I love it!
Very helpful and good service
I am a new customer and don’t have much of an opinion yet. So far everyone has been very nice and very considerate of my time.
Amazing service….if you don’t get fiber, then dsl is the only other option…
Even though my questions were fairly simple, Mia was very friendly and very knowledgeable. Thank you for providing quality customer service.
Just don’t be fooled, they’re not some small town internet provider and you’re not more than a number. Fine service for the cost and accessibility.
Wouldn’t recommend these People to anyone.. Service is the worst.. Pay bill online off of debit card and received confirmation of every payment and then they still trying to charge me again for bill that was posts.. They can still their …
Our internet has been down for five days now. Customer service and technicians keep giving us contradicting stories on what’s wrong. Very frustrating company to deal with.
Constant connectivity issues. Customer service is great but the internet connection is often lousy. I have to call in weekly for them to “optimize” my settings.
I had several questions about software and Deborah was able to answer my questions the way I could understand them and share with my staff. She is always so kind and patient. Thank you!!!!
I would leave zero stars if I could. For some reason, you can say please start my phones at 9 am, but it seems no one actually knows how to do that. So I will be answering my phone way too early instead of trying to catch up on work. Get it together or just close already.
Professional and constantly working. I don’t even give it a thought about my internet. Seamless operations and great speeds. We love it!
The best customer service I have ever received! Kudos to the staff! Oh and the internet is awesome!
Don’t buy the 25mpbs internet it’s just as bad as phone internet the dude lied to me he said if I have about 6 things connected it should still run smoothly bro I can’t even load a YouTube video or play a MOBILE GAME without it lagging
Best responsiveness and customer service I’ve ever had in an internet company. Genuinely surprising considered the standards competitors set
Socket provides excellent customer service. They have the best prices compared to all the service providers for high speed internet! They are also a local company!
After signing their contract, they had problems porting the phone numbers for 11 days. Right when everything was set to finally port, we were told they were not going to port the numbers after all, essentially wasting everyone’s time.
Horrible. If there was another choice, I’d be without socket in a heartbeat. They advertise 200mb internet, yet I’m only getting between 30-50mb. “Tech support” has tried multiple times to fix it and has not succeeded. This service is garbage.
Extremely satisfied with socket both in terms of product and services. They are doing great service to the community during these difficult COVID-19 times. Hats off.
Socket has been an excellent SIP telephony provider for Neosho School District for many years. Excellent service and excellent support.
Centurylink owns all the circuits on the north side of the town. So basically if you use their service, you are using the service from Centurylink. They are building high speed fiber network on south side of the town, which is up to 1GBps which is worth trying.
As a two years customer I received superior service.
Disclaimer: they do not have very fast speeds. That being said, they are very reliable compared to mediacom with very little outages or issues of any kind in comparison. Also the people are very pleasant to deal with in comparison to mediacom.
I pay for fiber internet that never works. I had a tech come out who told me the installation was done incorrectly. I was then told that I would be charged $60 an hour if I wanted them to install is correctly. Avoid socket if at all possible.
Best WiFi available in Columbia, for the best price. 100 mbps for 70 a month is more than I’ll ever need, and best customer service I’ve encountered in a long time.
Horrible experience!! I signed up for service online, received a phone call the next morning stating that I cannot have the speed I signed up for even though I had to verify it was available by entering my address…? Then a few hours …
Freshman in college and I just moved to my first place, got socket because I was told we could get 100 Mbps where I was moving, well, that wasn’t the case. Then they said it’ll bump up to 100mbps started early September and here I am on the …
The ability to reach a real person and receive immediate attention is more valuable than any other consideration when evaluating an ISP. I don’t mind having a problem when I’m able to communicate this, receive an understanding response, and have it fixed (and all my questions answered) with a single call.
Was sold 12 Mbps service. After two months of never reaching over 5 Mbps it’s clear they do not have the capability of providing the service they sold. I tried calling them, but after over 2 hours on the phone the issues were not sorted and still are not. This shows a lack of thoroughness in the training of their employees.
Customer service sucks. We got high speed in our neighborhood and have had one problem after another. Now, because their lines are falling off the poles, we are trying to get someone to come out, see the issue and put them back up — and they won’t do it. So far, 30 minutes on the phone.
The technician came to our home to get us set up within a couple days of our initial call to Socket, and the internet service has worked wonderfully ever since!
Socket is a wonderful company. Mike really helped me with some phone issues during the beginning of the COVID pandemic. Working from home, our phone was vital to our business.
A subcontractor cut the fiber service to my home on smith Hatchery Rd. The Socket crew responded immediately and stayed late to get our service up and running. Outstanding service! Rob W.
Sadly unwilling to help with transferring service to a new construction build. Told multiple reasons by multiple service reps over the phone. Never allowed to speak with anyone other than the service rep. …
So they raised their rates again another 10 bucks a month for TV, without any notice. They also pushed a software patch on a Sunday night at 8:30pm which knocked out service for a hour. BTW, they don’t have 24/7 tech support, so if …
I live near RockBridge HS and Socket is excellent. I used mediacom which was expensive and slow with horrible customer service and I also used centurylink which constantly disconnected and was expensive. This is the cheapest and most …
We are new customers to Socket and enjoyed working with the team to get our fiber set up. We have more speed for less money. What’s better than that?!
Total inconsistent land line. Live outside of city limits and the cell signal is poor. Had a land line put in and have had nothing but problems. Socket can never fully solve the problem (just tried to make a call and it says the device …
I’ve had some of the other service providers in town, and have had significantly less problems with Socket. When there is a problem, their customer support staff is always very helpful and friendly on the phone, and I’m a fan of their monthly billing with no contract here in Columbia
Getting new service in new property. Socket was great with me stopping in with challenges (CenturyLink sucks). Went by 3 times before settled, no fault of theirs. Pleasant every time.
Horrible customers service, they will not get you what they advertise. What they can guarantee you though, is a 4 plus hour hold time every time you try and use their live chat features and or try calling in. They make excuses and hold …
Fantastic place to work but it was short lived. I got sick just a few weeks after i started. Had a Doctors note to clear me with a return date, and HR said to get her the note by end of week and then 2 days later i received a email that i …
Daniel (I think her name was) with customer service was very helpful and worked to solve our issue while at the same time saving us money (I wanted to upgrade, but she suggested taking a look at my current Socket internet). We just got …
Socket has been way way way better than Century Link! I have used both and there is no contest. With Socket I get to speak with a real person, within moments of dialing. Century link forwards my call to multiple people before getting around …
They tried to charge me for 6Mbps and only gave us 3Mbps without telling us. When we called they said the cables wouldn’t even allow the 6Mbps of internet they wanted to charge us for… the 3Mbps we have with them is really only 2.5 and is …
Was charged 85 dollars for 2 months I didn’t have internet. Customer service refused to work with me on the issue saying that I would still be charged regardless . They have lost a loyal long-term customer over this ordeal and I would never recommend them to anybody. Slow internet, horrible customer service, bad bussiness.
From day one of getting Socket services, I had horrific internet connection. I called a multitude of times over the course of three months, and had three technicians come out, all of whom were unable to fix my internet connectivity issues. …
Have been trying to get action from Socket, Columbia, on a non-profit internet account since July of 2020. Today’s date is February 9, 2021. The royal run-around is an understatement. Customer service representative’s excuse that they …
I spoke with Julius this morning about a flyer I received regarding Socket fiber optic residential service. He was patient, articulate, knowledgeable and all around helpful. Kudos to Socket for having Julius there for me, a low tec old guy.
Great customer service. Can’t say enough about the speed of the fiber we have. Had a small issue and the team resolved it quickly. Thanks again for providing a great local option for Columbia, Mo.
If you enjoy long turn around time to get connected , terrible customer service, and managers that will not speak to you then Socket is perfect for you. If you are not someone who lives in bizarro world. Then look elsewhere. Even Century …
If there’s other options that are in your neighborhood that fairly priced, just go with them. The service was fine for the most part, but they were on some bull after I cancelled. They have been looking for ways to charge me since I cancelled the account. It’s quiet ridiculous.
Socket customer support listened carefully and solved my issues completely. I am a very satisfied customer for the past year. I only wish Socket had bee available sooner in my neighborhood.
It’s frustrating dealing with this company: the internet cuts out several times throughout the day, every day, and when I try to get them to deal with that, they try to tell me how normal it is and that there’s nothing really wrong. I don’t …
Long time user since the 1990s. They have been declining in customer service and performance all this year. Recently they lost everyone’s email folders then their system crashed so no access to email indefinitely. Rude customer Service with …
The BEST customer service ever! My new flemish rabbit chewed MY power cord to MY router on a saturday at 5pm! When I called I literally had no idea what happened figured it out over the phone and they dropped a new one off at my house! On a …
I’ve used every wireline internet service in Columbia (except Charter but I have them back home in Illinois and they’re great) Best internet and customer service in Columbia. Don’t bother with the other options, especially if you can get …
I always loved my service with Socket and never had a problem with my internet connection. After being a loyal customer though they were extremely rude to me and my roommate when we tried to work out an account issue. After talking to …
I have had nothing but issues with my internet. Most of the time I can’t even open a webpage to check email. They claim I have great connection, yet their own website speed test shows otherwise. When I call them, they blame either me living …
We have Socket internet for multiple needs. The kids can game online, I can stream movies, and my husband can work online all at the same time and we have zero issues! Anytime I have called, Socket always has excellent customer service.
Socket internet was new to our city/neighborhood last year. They came in and dug holes all over the neighborhood leaving bare dirt. Didn’t even bother to throw some grass seed. They came back to install for my neighbor, leaving the …
I’ll get right to the point. Socket has taken my personal information and put it on another account to collect for the previous tenants debt. I have been trying for a month now to get proof of when I was added to the account and proof of my …
Update12May2019. Added 1 to 5-star. No new comments necessary. Probably best internet service I’ll ever get. …
We are small business in Columbia Missouri. Socket team, Josh, Robert, and everyone did great job, provided us with reliable, quick services for our internet and phone system. It’s fiber high speed internet! It’s local! And the prices are very competitive! Thank you very much!
Socket Fiber is the best internet I’ve ever had. I work from home doing Web Design & Development and we are a family of 5. No matter the number of Netflix streams, downloads, tablet/phones, etc have ever bogged down our internet like I’ve …
Whether it’s Computers, Tablets, Phones, or Gaming Consoles: Socket consistently delivers spotty wifi to all of these devices. You can be in the opposite end of the apartment or sitting 5 feet from the router, and you can bet Socket will somehow find a way to disconnect.
If I could rate them a 0 I would. I was excited to get internet today. Nobody shows up or calls. So I call them & they tell me after waiting a week that they can not provide me service since the apt. has service with someone else. Why …
WORST CUSTOMER SERVICE EVER. I paid for service since the beginning of July and finally today they came to actually hook everything up but at the wrong time. I specifically told them I could only do an evening time and they still came in …
Horrible.. spent 35 min on the phone at 8 a.m. this morning, all for them to tell me it was a line problem. Said they would have someone out between 8-5. Still no internet. Paid a bill when haven’t even had internet service since the 15th bc of their “line” problem.. please pick any other service bc socket is not the one
We were supposed to get internet on Friday but then they called us to let us know that there was a problem with their lines and that our internet won’t be installed in a week or so. We decided to cancel our plan and go to Mediacom (which we …
They have been mostly good. I work with them for our business account at work and they are quick and very helpful 5 stars. I feel like my residential service is definitely not as high on their priority list, which is understandable but also frustrating.
I had socket for 8 days. The expanded fiber network is not at my home yet so I was just on DSL. The speeds were not what I expected so I canceled services at 8 days. They charged a $60 cancellation and $55 for service for 8 days. $115 …
Solid, secure, fast and on budget. What else do you need from an internet provider…oh service! Storm took out our modem one night…the next day, fixed. We love our Socket!
Just paid off a $104 dollar collection from Socket, I’m assuming for a router. If I owned a local telecom company, and I noticed that I’d been receiving $40 a month over a 2+ year period from a customer who never had working internet during …
The place isn’t really relevant but the service is really spot on. I’m finally away from satellite or cable needed internet. We have super fast connection rates and I’m thoroughly impressed! Highly recommended.
Not the fastest speeds but that’s just Columbia in general. Never experienced any outages and any equipment problem they were very quick to fix or replace. Hands down the greatest customer service of any company I have had to encounter. …
switched from charter 2 weeks ago…no difference….frequently down….customer service is available on a limited basis…they do not know what equipment THEY installed…..cant get support after 5pm and nothing on weekends….they will …
Installation wasn’t a problem and the techs over the phone were nice. I give socket a low rating because i have had socket for 1 year now. I pay 55 dollars a month for 15 mbps which doesnt seem fair for the price tag. But because of …
Great customer service, terrible internet. Went with Socket because I wasn’t getting a response from other providers in my area and their customer service was great. When I first signed upn they told me I’d get around 4mbps down…… Never …
I love Socket. I had them in 2002 as my first ISP. Free tech support, quick to respond to any question I ask. Now, they can’t help with software questions because they do not own your operating system software, but for anything else, they …
I’ve been a Socket customer for well over 5 years now and have been happy about supporting a local business. Unfortunately they have completely lost my respect this month. Both my phone line and internet were interrupted after a severe …
Haven’t had internet for 4 days now, and they keep saying they will fix and call back the next day (spoiler: they dont)
Just overall, a horrible internet experience. Frequent disconnects for no …
GREAT TECH SERVICE!!! I was glad to call in and get in touch with a knowledgeable tech man who talked me thru his investigation. He discovered an anomaly, laid out a couple of options to pursue – something that literally took hours with the big companies, often not resolving the problem.
THANK YOU, SOCKET!
We recently switched from our former phone/internet provider to Socket. Every single employee that I spoke with was very polite, patient, helpful and kind. From the start Jake, the sales rep, answered my many questions. The installation …
Absolutely atrocious at my place of business. I have been having issues for a year and a half now. Every other month, some issue with the service arises. I pay more than their competitors with the hope that the service would be better from a local company. Spoiler alert: it is not.
I’m paying for 300 mbs and I’m lucky if i get 25 mbs out of it. Terrible!
Have not been able to get a stable internet connection since I began using their service back in January. I have called, had multiple techs dispatched, had a new wire run from the box, and nothing is working. They can’t figure it out, and …
I’ve had an incredibly frustrating experience with this company. I’ve generally heard pretty positive things about Socket, and was excited to have their service in my new apartment. …
I used socket for 3 years while I was attending college. It was the most decent plan since all you had to choose from was 3 choices which was all expensive. I’m not going to lie but I was late on a lot of payments. I worked for every …
Socket has been amazing! We got fiber installed to our home recently and the technicians stayed until all of our questions were answered and everything had been tested. They even came out on a really snowy day last week so we didn’t have to …
After two years of paying my bills on time, I was charged $130 for slight cosmetic damages on a rented modem. It was still fully functional and definitely not worth $130. I’m currently dealing with being unemployed during a pandemic and …
Worst internet service in Columbia Mo. My internet connection was spotty so I called to report it. I went through the turn off unplug with a tech. After he checked my line he said there is a problem with the line and century link will come …
Used their service for a temporary office loft location. Got their fiber optic 1G data and it worked perfect every time. For 3 months I didn’t have to reset anything, fast 5g and 4g Dual band, they have very nice customer support staff as …
The worst! Our internet was terrible and slow. We switched when we moved and I thought it was finally over. BUT NO, then over 2 months later, after we had canceled service with them (and paid the final bill), they suddenly send a “past due” …
Applied online, the system told me my location qualified for up to 50mbps. I wait two weeks to get WiFi installed and I’m receiving 8.7mbps. Called immediately and they said the modem was getting 9 and their online system is wrong. …
No issues with service or install over the last 2+ years. Reliable service at a fair price. I previously had Charter and AT&T and had issues with both of them being tricky about pricing like overcharging for those cheap modem/routers that …
While I have had a few issues with connection, I am satisfied with the level of customer service and quick response to my issues. If I have to make a call to Socket, they do everything with in their abilities to solve it. After the issue is …
For years, Socket has been the best internet provider to work with in town. Their customer service and technical support is exceptional. Even though I’ve had issues with connection occasionally, I will not use another provider because I can …
Socket sales you mbps for 55 .00 at a rate of 15. Mbps. You never get it I’ve paid for months only got 6 mbps. Called a couple times each time I called it increased to 11 mbps only to drop back down to 6 mbps within a hour or two last tech …
First they come to bury my line and instead of going as straight as they can, they diagonally cross my yard and go around a fence. Then they tell me that another appointment is needed to have someone come splice our wires. A week later the …
Socket has. hands down, far better customer service and products than any other provider. They truly care about the customers they serve and will go out of their way to make sure the product you ordered is exactly what you’re getting and …
They cut there line in my neighborhood, then they say oh it will be 3-5 business days before we can fix this issue as we are more concerned about our other new neighborhoods, obviously there crew don’t know how to watch what they was doing. …
It took them 3 weeks to get our internet going. The customer service representative told us we would be ready to go when we moved in. We moved from out of state and assumed it was taken care of. Numerous calls to get service going, they did …
These guys are the bomb! Local company, with great service and a great product!!! I had the link…crooks…I tried the big box internet provider in town, no service, they could care less. These guys, were there on time to install, set me …
Fast enough internet but I’d rather pay less for slower. It’s not an option here – there’s only one speed. Plus, I keep having problems with my bill actually getting sent to me and it takes forever to get in touch with customer service. Once you finally reach customer service, they are unwilling to actually fix your issues.
We have only been with Socket for two months and have had no internet twice now. It’s out again. I can not reach a 24 hour tech support to call after office hours. Frustrated that internet goes off in the middle of movie we were watching.
Extremely bad!!! While their customer service agents are very nice the company service is terrible. They are only out to make a buck. I set up new service and NEVER ONCE had a connection. They came out multiple times as well as multiple …
Literally the worst customer service I have ever experienced with a company. They give you the run around, nobody has any information, someone in charge is always in a meeting, the sales people never return calls or emails and they leave …
I’ve had nothing but a positive experience while being a customer of Socket. Heck, I’ve moved multiple times, and they were quick to move my fiber-optic service each time. …
We received our fiber connection and setup faster than expected, and the techs were able to quickly and efficiently diagnose our early issues remotely. We often pull speeds higher than expected and socket has great rates and customer service.
Of all the internet service providers in mid Missouri today, Socket is the ONLY one providing excellent connection infrastructure with equally excellent customer service. …
I’ve been a customer ever since fiber was first available (over 5 years). Expert install, tremendous uptime, professional customer-facing staff, no hidden costs or . fees, consistent up/down speeds,etc. etc. Miles ahead of all the “big” …
I had 2 copper lines from another provider that went down for 2 fax machines the needed attention ASAP. The other provider would take at least a week to fix. I talked to our Socket rep Steve at 4:45 pm and by 2:00pm the next day I had …
My wife and I only recently canceled our internet service with one of those “monster global ” providers that we’ve used for over a decade. Our last experience with them in October involved my spending over a week online, texting with one …
My mom’s phone service stopped working on a Saturday. I called for her, and they were less than helpful. Gabriel had to ask his supervisor everything. I am assuming they just hire someone to answer the phones on the weekend, but they have …
I own a local, small business in Columbia (a dance school) that made it through the worst of the pandemic and quarantine period, not without struggle, but we made it. I am not asking for anything as I take responsibility for my mistake but …
I have lived on both coasts, I did some time in Europe on business and I even had the pleasure of experiencing business and travel in the Middle East. Through out my travels, the only more stable and secure network that I used was in the …
Hands down the worst billing service in the internet service companies. I have paid more money to this company for start up fees, late payment fees because they cannot process payments in time. I had 30 days without service that I had to pay for. They are the worst!
Socket, you guys rock! Your customer service is top notch and that means more than anything.
I just moved to the area and work from home, I started out with a horrible …
I have to sit next to my device for “decent” service and it still frequently lags. Also they deleted my previous 1 star review so I’m here to leave another one. “Sorry to hear about your poor experience sir, can you tell us more so we can come out and fix it?” How about you deliver your product correctly the first time?
4 months of waiting for service. Website lies about service availability and so do their staff. …
I just moved into Kelly Highlands Apartments. Socket notified me that they do cover my area, so they scheduled an installation appointment for one week later. The day of installation, no one showed up. I called to ask where the technician …
A definite improvement over our last ISP. Easily getting over 500 mbps upload and download even during peak times. Paired with a powerful enough wireless router you can connect and stream from plenty of devices. Highly recommended to all of my neighbors.
I am not sure if Socket was the issue with some of these reviews or if it was a chair to keyboard interface issue, but we have been rocking it with Socket since day one. We have never had a drop or interuption with our service in 18 months …
3 stars for now. Hooked my service up with a router that could not even support the speed I am paying for. Luckily it should be resolved quickly, at which time I will change my review if possible. Advice for any current subscribers, …
Socket has been a total disaster in my neighbor. They have been working since January in my neighborhood and it is May 12th. They leave giant trenches in yards with a pallet to cover it. They flag streets and then don’t do anything for over …
I was really impressed with the second technician that came to my house to install the router. Did not get his name but he was so friendly and helpful. However, the customer service rep I had spoke to multiple times has a long way to go …
Looked into get wifi at my apartment. I called and actually spoke with someone about their service. The person was very friendly and informative. Sometimes it’s actually nice to just speak with a human.
I havent had this service provider. I thought about it because they have great speeds, but speeds are usuless if its never working. I have CenturyLink right now, not the fastest but they are very consistant in working.
Love how the customer service is so friendly and adamant to want to keep helping. If I couldn’t get a device setup and ran out of time troubleshooting, they’d schedule a new time to call and would continue then. These guys are amazing and on top of it! Keep it up!
The worst internet I have ever had. It’s been 2 months and my internet works 50 percent of the time. I called and they told me I need to add another box which is another 5.00 a month. So I would be paying 15.00 more a month then I ever had …
Wellington Manor has over 50 houses and Socket has put no effort into supporting our neighborhood… Promises of two weeks of splicing and now come to find out the main line isn’t even in… It’s disingenuous to lie to customers and even …
I am a current socket customer and after 3 years of their service I can say they have the worst reliability of any company I have used. I currently use their internet services and at least once a month I am without internet due to some sort …
nice product – fast and dependable…but installation timeframes are detrimental to the product. IF you have ~ 4 weeks+ to wait for service in a “fiber ready neighborhood” then I would recommend. Otherwise look elsewhere.
Possibly the worst customer service. Virtually nobody I have talked to can give any clear answers or solutions. Not to mention the supervisors are always either on a call or too busy to help resolve issues. I went through an entire process …
I signed up to get their new fiber service which had recently been installed in my neighborhood. I was told it would be connected to the house in the next 30 days. 90 days later still no service and they can’t even project when it might be available. I canceled my request.
Decided to finally upgrade to Fiber and it was just a horrible experience. One computer 14 feet away on a wireless connection would only run 59 mbs. They wanted me to buy more equipment. Canceled service only for them to charge me $130 to not use their service. Bummed I don’t have fiber!!!
A 300mb package prepaid for the year for 900 dollars a year is ridiculous. Google fiber offers in their markets 1gbps for 70/mo. …
If I could give no stars I would. My yard was tore up over a year ago by their contractors to lay the fiber optic line for the internet. Yard was tore up for over 6 months due to winter which was expected but we still had to fight to have …
I strongly strongly advise that you look elsewhere for internet services. Me and my wife signed up less than a week ago and have had literally dozens of outages since then. When we call to ask for help, they say it’s going to cost money to fix their own installation issues. Outrageous.
Socket hired a subcontractor, Southern Utility, to dig in my neighborhood to install fiber optic internet. Despite the flags being present in the ground the subcontractors crew hit a sewer line which flooded my apartment with sewer water …
Absolutely the worst internet provider in the area. The company I worked for uses them and it’s not terrible so I thought I’d give Socket a try. After going through the hassle of having a line ran to my house from the curb, also having …
Service interruptions frequently, and for no obvious reason. Just about every night the internet would drop out for 2 – 15 minutes. In the middle of a show, filling out taxes, reviewing medical insurance charges, online chat help suddenly …
Would give zero if I could. The city contracted them to lay fiber in our neighborhood. The contractors Socket hired put a hole in our main water pipeline with their backhoe while digging. They didn’t tell us about the hole and we only …
I’ll give their naked DSL 3 stars (slow and occasionally goes down) but fiber gets 5 stars. Very reliable. Has not been down since it switched to fiber 6 months ago. Yes, they have to tear up your yard to bury the new fiber in some cases. But that that is how it goes for new tech.
Paid to have service installed on 8/31. Install was supposed to happen on 9/9. It did not. The service man left without telling me it was not installed. Had to call to have the installation rescheduled. That was supposed to happen on 9/13. …
We had a horrible experience with socket. We signed up this past winter, I asked to be contacted prior to the line being dug due to our dogs. No one contacted me and at 8pm(dark at that time) a truck and trailer pull up to my house. Two men …
They use to be great at one point in time. They customer service is absolute garbage now. We had install to get internet service they did install and couldn’t get working now stating we have want longer now. We are business customer which …