The worst customer service ever. Run away people. We tried moving our services with them their support was a total joke. I regret the day I ever got their service.
shadiest company ever!!!!!!!!!!! customer service is horrible!! try to tell you that you cant get out of contract even the contract has incorrect info on it and is not even in effect yet.
Please do not get this company! They are very unsafe!They have faulty equipment and when you try to talk to them they tell you it’s nothing they can do! They will lock you into a 5 year contract of fraud! Run away, far away!!!
Poor customer service, when you call there is never account manager available, I spend 2 months trying to cancel my account, and after being told the account was canceled they still withdrawing payment from my account.
PLEASE DO NOT GET THIS ALARM SERVICE!! THEY ARE CROOKS!!! THEY HAVE YOU SIGN A 5 YEAR CONTRACT AND EVEN IF YOUR CONTRACT UP, THEY WILL STILL TRY TO CHARGE YOU MONTHLY!!! MY GRANDPARENTS HAVE BEEN TRYING TO CANCEL THERE SERVICES WITH THEM …
The guy who knocked on my door lowered my bill I was paying to ADT, gave me a doorbell cam, and put my system on the phone app. Can’t wait to finally have evidence that my neighbor’s dog is pooping in my yard!
Zero stars – STEER CLEAR
Dear CEO, Do you not care about customer service? Are you sitting on a beach somewhere counting your recurring revenue? When was the last time you actually …
Absolutely the worst! Refuses to admit their company never tested the internet to see if it would work in my home. Door bell doesnt work. Magnets fell out of the doors. Broke a door because of poor installation. They are a nightmare to deal with and refuse to let me out of my contract. BEWARE
Has to be the worst alarm system company ever dealt I lost my home due to financial struggles because of hurricane disaster and couldn’t afford house anymore and I email a letter stating that and told them plenty of times on phone and they …
Stay far away!!!! We had extenuating circumstances and they claim they have no cancellation policy. You must pay out your contract in full. Horrible customer service. Been dealing with their move department since early May!! Still no …
SCAMMERS !!!!! Worst company on the planet !!!!! We had a tech come out before we sold our house to remove our system. He said “I’m leaving the sensors on the garage, just tell them to give you new ones when you move into your new home. …
Wish there was a MINUS ZERO. Customer service is TERRIBLE. Sales department does not help. I called to cancel and they only wanted to sell more. So now without the 60 days advance of the end of the contract it AUTO RENEWS another 18 …
My contract was auto-renewed from the previous owner of the property. This was in small letter in the transfer contract. I didn’t notice. Now, they won’t allow me to cancel service without penalty even though i am not using service. Penalty …
Faulty and inaccurate equipment!! I’ve had a ring camera by my front door, a camera in my house, window sensors, a garage door alarm sensor, a back door alarm sensor, and also a fire plate sensor in my ceiling and wall for the past 1 year …
How about 0 stars? DO NOT SIGN WITH THIS COMPANY!! NorthStar made us a victim of SLAMMING. We were current Brinks customers when a NorthStar representative promised they would buy out the remaining amount on our Brinks contract in exchange …
Absolutely the worse company I have ever had the displeasure of working with! I only rate 1 star because I had to. I’ve been paying Northstar every month for 11 years. I am supposed to have two way voice response. I set my alarm off on …
If I could give this company 0 stars I would. Worst company on planet Earth. They will say and promise anything to get you to sign a contract. (My story) I had been a happy ADT customer for years when along came a Northstar salesman …
A Complete Fraud. We are filing a complaint with the Attorney General’s office of Minnesota and we told Nick from NorthStar and he told us to go ahead while laughing. If you are a member from the Board of NorthStar, you should be aware. If …
I would never recommend. All roses when you are signing up. But after being a paying customer for years i tried to cancel my service at the end of the contract. Thats when they changed. The ended up auto extending my contract against my …
They wont let you out of contract despite what salesman says. After I moved out and paid off my contract they never canceled my service. This means they were gonna start billing me again. Also it meant I could still control automation at …
THIS COMPANY IS FRAUDULENT
Northstar Alarm Service has consistently taken money from our checking account for over 3 years even when they are not providing any services. All effort to …
If I could give them 0 stars I would. After my Dad was done with his 48 month contract, he called to cancel service. They billed him again, and was told that it had to be in writing. He wrote a letter of cancellation and was billed again, …
Don’t subscribe. After 10 years of unremarkable service, I cancel having to relocate due to COVID. They continue to bill me and are sure to ding my credit. Their reps have zero ability to make any decisions. In this case, would actually …
Deceptive contracts and auto renewals. We have been locked into a contract with these people for the last 5 years. My wife contacted them 3 years ago wishing to cancel, when she discovered the contract that she thought was a 2-3 years, …
I never leave negative reviews, but I feel like it is necessary. This company has never been honest or reputable. A while ago, they told us we needed to cancel our contract before August 20th. We call today to cancel and they have already …
If anyone is looking for alarm service dint go with NorthStar alarm services they are a rip off.
I had them and the alarm worked fir about a year. When the alarm stopped working …
This is the worst company ever.. they will auto renew every year without telling you and make you pay for every month for 18 months if you decide to move on from them. I was a loyal customer for 10 years and they would not even give me a …
Scam! I wish I could give negative stars. They locked my Dad into a contact 5 Ute that auto-renews for 18 month Intervals and you have to give a 60 day notice to cancel. Taking advantage of the elderly. We will not be paying.
What a joke!! This place is definitely a scamming operation. After consistently trying to cancel my service for months phone call after phone call. I was passed around from person to person and given what I was told to be misinformation . …
I totally agree with all the reviewers!!! They are totally a scammers.I haven’t been able to use my account for 1.5 YEARS FOR NOTHING!! and they didn’t even come and fix it!!.I paid all those monthly fees for NO SERVICE because of their …
When I moved, Northstar never came out to hook up the system in my new house. After several months, I lost faith. They are not trustworthy. They are only interested in getting your money. Customer Service means nothing to them. They have refused to cancel my contract unless I pay them out. FRAUD!!
I’ve had my service with these Crooks for years. Not only for home , but my business as well. They have this silly cancelation policy where they force you to email them a cancelation notice 60 days prior to a so called renewal date. Mine …
(Translated by Google) It is a company that cheats clients to extend contracts!! They are the worst of companies!!! …
Happy with their service.
Came knocking on my door after it was dark outside.
PLEASE TURN OFF THE BILLBOARD AT NIGHT, I REPEAT, PLEASE TURN OFF THE BILLBOARD AT NIGHT
Worst customer service I’ve ever experienced.
Sales lied about the contract cancellation policy.
Battery keeps draining today 3 am beeping and I have not even turned on after they installed another battery
The worst customer service ever. Run away people. We tried moving our services with them their support was a total joke. I regret the day I ever got their service.
This is the worst security co.in the USA. My system is maĺfunctioning, and the phones are out. You’re fired as of today 03/04/2020
Super scammy. Don’t use this alarm company.
Horrible company. Lied about the contract. Had issues for 8 months and wouldn’t help me. Expect me to pay 1500 to buy out my contract
shadiest company ever!!!!!!!!!!! customer service is horrible!! try to tell you that you cant get out of contract even the contract has incorrect info on it and is not even in effect yet.
Please do not get this company! They are very unsafe!They have faulty equipment and when you try to talk to them they tell you it’s nothing they can do! They will lock you into a 5 year contract of fraud! Run away, far away!!!
Poor customer service, when you call there is never account manager available, I spend 2 months trying to cancel my account, and after being told the account was canceled they still withdrawing payment from my account.
PLEASE DO NOT GET THIS ALARM SERVICE!! THEY ARE CROOKS!!! THEY HAVE YOU SIGN A 5 YEAR CONTRACT AND EVEN IF YOUR CONTRACT UP, THEY WILL STILL TRY TO CHARGE YOU MONTHLY!!! MY GRANDPARENTS HAVE BEEN TRYING TO CANCEL THERE SERVICES WITH THEM …
The guy who knocked on my door lowered my bill I was paying to ADT, gave me a doorbell cam, and put my system on the phone app. Can’t wait to finally have evidence that my neighbor’s dog is pooping in my yard!
Awful company! Do not use them.
Zero stars – STEER CLEAR
Dear CEO, Do you not care about customer service? Are you sitting on a beach somewhere counting your recurring revenue? When was the last time you actually …
Absolutely the worst! Refuses to admit their company never tested the internet to see if it would work in my home. Door bell doesnt work. Magnets fell out of the doors. Broke a door because of poor installation. They are a nightmare to deal with and refuse to let me out of my contract. BEWARE
Has to be the worst alarm system company ever dealt I lost my home due to financial struggles because of hurricane disaster and couldn’t afford house anymore and I email a letter stating that and told them plenty of times on phone and they …
Stay far away!!!! We had extenuating circumstances and they claim they have no cancellation policy. You must pay out your contract in full. Horrible customer service. Been dealing with their move department since early May!! Still no …
SCAMMERS !!!!! Worst company on the planet !!!!! We had a tech come out before we sold our house to remove our system. He said “I’m leaving the sensors on the garage, just tell them to give you new ones when you move into your new home. …
Wish there was a MINUS ZERO. Customer service is TERRIBLE. Sales department does not help. I called to cancel and they only wanted to sell more. So now without the 60 days advance of the end of the contract it AUTO RENEWS another 18 …
My contract was auto-renewed from the previous owner of the property. This was in small letter in the transfer contract. I didn’t notice. Now, they won’t allow me to cancel service without penalty even though i am not using service. Penalty …
Faulty and inaccurate equipment!! I’ve had a ring camera by my front door, a camera in my house, window sensors, a garage door alarm sensor, a back door alarm sensor, and also a fire plate sensor in my ceiling and wall for the past 1 year …
How about 0 stars? DO NOT SIGN WITH THIS COMPANY!! NorthStar made us a victim of SLAMMING. We were current Brinks customers when a NorthStar representative promised they would buy out the remaining amount on our Brinks contract in exchange …
Absolutely the worse company I have ever had the displeasure of working with! I only rate 1 star because I had to. I’ve been paying Northstar every month for 11 years. I am supposed to have two way voice response. I set my alarm off on …
If I could give this company 0 stars I would. Worst company on planet Earth. They will say and promise anything to get you to sign a contract. (My story) I had been a happy ADT customer for years when along came a Northstar salesman …
A Complete Fraud. We are filing a complaint with the Attorney General’s office of Minnesota and we told Nick from NorthStar and he told us to go ahead while laughing. If you are a member from the Board of NorthStar, you should be aware. If …
I would never recommend. All roses when you are signing up. But after being a paying customer for years i tried to cancel my service at the end of the contract. Thats when they changed. The ended up auto extending my contract against my …
They wont let you out of contract despite what salesman says. After I moved out and paid off my contract they never canceled my service. This means they were gonna start billing me again. Also it meant I could still control automation at …
THIS COMPANY IS FRAUDULENT
Northstar Alarm Service has consistently taken money from our checking account for over 3 years even when they are not providing any services. All effort to …
If I could give them 0 stars I would. After my Dad was done with his 48 month contract, he called to cancel service. They billed him again, and was told that it had to be in writing. He wrote a letter of cancellation and was billed again, …
Don’t subscribe. After 10 years of unremarkable service, I cancel having to relocate due to COVID. They continue to bill me and are sure to ding my credit. Their reps have zero ability to make any decisions. In this case, would actually …
Deceptive contracts and auto renewals. We have been locked into a contract with these people for the last 5 years. My wife contacted them 3 years ago wishing to cancel, when she discovered the contract that she thought was a 2-3 years, …
I never leave negative reviews, but I feel like it is necessary. This company has never been honest or reputable. A while ago, they told us we needed to cancel our contract before August 20th. We call today to cancel and they have already …
Awful company when it comes to customer service.
I called to cancel 12 months before my contract expired, they noted my account …
If I could give zero stars I would.They are a bunch of scam artists and they take advantage of the elderly.
Don’t go with them.
If anyone is looking for alarm service dint go with NorthStar alarm services they are a rip off.
I had them and the alarm worked fir about a year. When the alarm stopped working …
This is the worst company ever.. they will auto renew every year without telling you and make you pay for every month for 18 months if you decide to move on from them. I was a loyal customer for 10 years and they would not even give me a …
Scam! I wish I could give negative stars. They locked my Dad into a contact 5 Ute that auto-renews for 18 month Intervals and you have to give a 60 day notice to cancel. Taking advantage of the elderly. We will not be paying.
What a joke!! This place is definitely a scamming operation. After consistently trying to cancel my service for months phone call after phone call. I was passed around from person to person and given what I was told to be misinformation . …
I totally agree with all the reviewers!!! They are totally a scammers.I haven’t been able to use my account for 1.5 YEARS FOR NOTHING!! and they didn’t even come and fix it!!.I paid all those monthly fees for NO SERVICE because of their …
When I moved, Northstar never came out to hook up the system in my new house. After several months, I lost faith. They are not trustworthy. They are only interested in getting your money. Customer Service means nothing to them. They have refused to cancel my contract unless I pay them out. FRAUD!!
I’ve had my service with these Crooks for years. Not only for home , but my business as well. They have this silly cancelation policy where they force you to email them a cancelation notice 60 days prior to a so called renewal date. Mine …