So the first 7 yrs was great the past 3ish yrs have been horrible. IDK what happened customer service is obsolete at this credit union. When I opened this account I told them absolutely no over draft. If I don’t have the money deny the …
I’ve been a member for more than 20 years. Customer service beats any other financial institution, hands down. Allegacy really cares for their members, and it shows.
Sherry Darnell at Allegacy made refinancing so much less stressful than my past refinances. Sherry answered all my question and always followed up on time.
Numerous changes over the past few years has put a sour taste in my mouth with this financial institution. Truly considering finding another credit union to do business with.
Consistently have problems with simple transactions and making deposits and their machines not working and can’t go inside without an appointment so I’m often left having to drive to other busier branches.
Been there over 20 years. Last couple years have been horrible. Lost my mortgage and auto loans. Not due to rates but because of horrible customer service and changes.
I would not recommend this bank to anyone. There is zero focus on the customer, this place has gone downhill tremendously. Worst bank in North Carolina now, stay away at all costs.
I applied for a loan for a car I have good credit and great income they made me run around for days to supply thing and everything work out horribly avoid this credit union and most of all Sara Lopez!
I have bank with them for 10 years .the customer service have decreased greatly over the years.they do not care about their clients at all as in they dont offer options or give advice ,or tell your about the perks the credit union has to offer or get rid of benefits you paid for.they care more about money and and hidden fees.
Do not go to this bank, you will hold on the phone for soooo long and they can not solve the problem.
the line soooo long,, somebody complain about this bank which i thought is not …
Allegacy is different from your everyday ‘bank’, but I found another credit union in this area that is not only different, but extremely friendly and always looking at what is best for ‘ you ‘ !
I would love to have a feature with in the app or even at the credit union itself, that would allow naming of sub-accounts. Like vaca, savings for taxes, car fund, etc. vs numbers.
I have been a member with the Allegacy back when it was Reynolds Credit Union. Excellent service in the CU. Excellent service on the phone. Excellent app for my phone. Web site very user friendly. I highly recommend Allegacy FCU.
I came with my grandmother to cash her check and every time we come the money is never fully inside her envelope. I kindly asked the lady to put the money including the change in the envelope she told me “Clearly it’s in the envelope …
Allegacy Federal credit Union is a great place to do business with in my opinion there is no comparison between credit unions and Banks I will not do business with any Bank.
I purchased my lease vehicle and financed it through Allegacy FCU. The interest rate was very competitive and the process was easy. It took less than a week.
I will definitely be closing my bank account with them as soon as they release all my money. If you’re thinking about going here DON’T they have all these hidden fees that you don’t know about until it happens. So I deposited my check on …
I have officially became a disgruntled customer. Recently over the past couple months I have encountered a couple of errors while banking with them but each time the situation could be rectified. Unfortunately, this third mistake cannot be …
I went to the credit union in King to get 9000 dollars cash , I was told I could have 7500 , I have allot more money than that in my account , The manager finally said she would give me my money only one time , It is my money, I have …
Mortgage lenders often treat people as a number. Inside every file, in a stack of files, there’s a family seeking their future home. Allegacy’s entire team demonstrated uncommon attention and consideration for my family. The difference must be experienced and I enthusiastically endorse them!
UPDATE:
Nepolian- the regional manager called me. He worked hard to resolve my issue and gave me his direct line for help in the future. My faith has been restored that …
Cancelled my Allegacy account today due to them requiring vaccination for their employees. It’s unfortunate a banking service feels the need to mandate such a controversial vaccine (when they do not mandate any others mind you) at such a time when VAERS is showing over 10,000 deaths from the vaccine itself.
Rachel @ the King, NC branch has been our loan advisory for several years. She is always on top of our needs. Great customer service @ the Mocksville location as well.
Went to use the drive thru service they offer on saturday. To find out they are not opening and offering the service no more with no warning or explanation to it’s members . When called was told they stop that service months ago. But I …
Extremely/Nerve rackingly slow drive thru. There are 4 lanes open. I was in line at 25 until close. I have not moved. And then you closed on me. Come on. I wanted to even come in, but you close inside at 4 and your morning shift is …
I have been a memeber of Allegacy for about 12 years. I applied for a mortgage loan. Based on my first conversation via phone, I was told that my monthly student loan payments would only be considered when calculating debt to income ratio. …
Update:
I wanted to update my post in referance to the issues I’ve experienced over the past few years. I was recently contacted by Karen with Allegacy’s customer …
Acquiring a mortgage loan through Allegacy was a nightmare. Customer service was rude, unhelpful, and many times I was left in the dark regarding the status of my application and delays. I took my concerns all the way up to manager Andrea …
I’ve been a member of Allegacy for over 10 years, and I just bought my first home with them. They have always been courteous through any issue (very few) that I had. A big plus is that I can call and speak to someone quickly without a robot feeding me through channels first. Highly recommend! Especially Bob Church for a Mortgage!
Allegacy Federal Credit Union is the place to go if you want help with a mortgage. I had a very good experience with my refinancing. Good rate and good people to help you every step of the process.
I’ve been a customer for twelve or thirteen years. I was in the market for a home loan and thought Allegacy would be a great option since I already had a banking relationship with them. …
Not sure how this branch has a 4.0 star rating. Make sure you look at all of the other ratings for the other locations. They tell the true rating. Most are two stars or less and deservedly so. This is a terrible Bank, the customer service …
Worst customer service ever. Bought a car through a dealership and got stuck with them for the loan. Can’t get access to their online banking to make a payment on the loan and they won’t help us get access. But will gladly take my payment over the phone for a fee of $12.00.
Not right.
I’ve changed banks 3 times in the past 5 years, 2 businesses and personal. At Allegacy I finally found a bank that does not make banking difficult. Quite the opposite, every interaction is quick and I feel well served.
I’ve been with Allegacy about a year and a half since merging into my wife’s account once we got married. I honestly can’t believe no one told me what I was missing! Hidden fees and poor customer service were just “the norm” to me at my …
Other financial institutions wanted an extremely high interest rate on the loan we were trying to get. Our scores are high so there’s no reason why they would do a high rate. Allegacy gave us an extremely low interest rate and it was a …
I joined Allegacy when I moved here in 2018, mostly because it was the closest credit union to my apartment. I did have to pay a fee to join the credit union since I didn’t fall into the categories they had for membership, but it was a …
We were first introduced to Allegacy by a car dealer in the Winstom Salem area. We needed some financing, and they said they had an excellent choice to offer, a membership with Allegacy. We said ok, since we’ve never had a membership with a …
This is a really nice credit Union! I was treat really bad by another credit Union in Winston when I was in the hospital with Covid.
I switched to this one after getting recommendations from friends. These folks …
This is the worst bank ever! I have been a member for a while and the service has never been great! Yesterday and today is the final straw! I tried to make a purchase yesterday bit I reached my daily limit and I couldn’t use my card …
I highly recommend this credit union. I was very pleased at how fast my loan was approved, how easy it was handled and how professional was the loan advisor. The rates are very low and my previous loan was paid off in less than 24 hours. I am waiting to refinance my son’s car in a month or so with them as well.
I joined Allegacy FCU over a year ago and have never been happier with the banking relationship. Each banking rep I have interacted with has always been friendly, courteous, professional, knowledgeable and made me feel extremely welcome to be there.
The single most difficult credit union I have ever worked with. Impossible to set up an account, finally got all of the info I needed to set up a bank draft for my truck payment and I need a pin number I never knew I had and still don’t. …
Use to be a great credit union. They lost a lot of great talent recently (possibly due to vaccination mandate) and since they lost so many great people their customer service has significantly gone down hill. I’ve completed their survey, …
If you never plan on using your money and wish for someone else who shares your last name to get your money at random times by all means bank with Allegacy. …
Very disappointed. I intended to become a member of this credit union and to secure a car loan. I was very excited because I had heard good things from others about Allegacy. I arrived just before 4:30 which I know is late in the day, …
Allegacy was recommended to me as a business bank, but they have been a disaster at every turn. Antiquated web banking, antiquated banking services, circular phone tree designed to keep you out of the hands of a live human, no timely …
I am extremely disappointed in the bank. I was told great things to be let down terribly and now I am thinking it was best to not go with them. First they tell me I need to provide a receipt for a collection that I have never owned? Emailed …
So the first 7 yrs was great the past 3ish yrs have been horrible. IDK what happened customer service is obsolete at this credit union. When I opened this account I told them absolutely no over draft. If I don’t have the money deny the …
Good really
Great experience
Friendly and Competent
FANTASTIC
quick and easy process
Numerous locations, great online APP.
Excellent and friendly customer service.
A very good staff that is willing to help
Friendly Customer Service and great work and staff.
i would recommend them for any financial needs.
SO professional and easy to work with.
Everyone is rude and always in a bad mood I can’t stand it I don’t recommend this bank to anyone
had a great experience with Allegacy so far,,,looking forward to a good relationship.
The tellers are very Precise at their job good customer service.
Honest helpful people!
We have had the hardest time because of stupid mistakes. Closing date has changed multiple times and they keep blaming us.
Long lines at drive thru.
Hold on deposits.
Pop up adds on app.
Excellent customer service easy online access and easy to join online
Allegacy has some of the best people, offer great services and rates. You should check them out.
ALL THE PEOPLE ARE VERY NICE AND FRIENDLY
RENEE IS SUPER 🙂
I just open an account and was able to get a loan. Staff friendly and very knowledgeable.
The most helpful, friendly, efficient, customer driven financial institution I’ve ever encounter. I would recommend to anyone.
The hours on the door said they were open, but no one was there and the doors were locked. …
I’ve been a member for more than 20 years. Customer service beats any other financial institution, hands down. Allegacy really cares for their members, and it shows.
Google had this location listed as the drive through being open till noon on Saturdays. It’s not.
The drive in is always efficient and your staff are very knowledgeable about what I asked for. Lillion made sure my visit was a pleasant one.
Sherry Darnell at Allegacy made refinancing so much less stressful than my past refinances. Sherry answered all my question and always followed up on time.
Best banking atmosphere experienced. My wife encouraged me to join the Credit Union and her advice was ” golden ” Thanks
Numerous changes over the past few years has put a sour taste in my mouth with this financial institution. Truly considering finding another credit union to do business with.
Always fast and polite service been banking with them for 31 years
Consistently have problems with simple transactions and making deposits and their machines not working and can’t go inside without an appointment so I’m often left having to drive to other busier branches.
Been there over 20 years. Last couple years have been horrible. Lost my mortgage and auto loans. Not due to rates but because of horrible customer service and changes.
By far better than any bank I’ve ever been with. Don’t have to worry about all those fee’s and requirements. Hassle free banking.
I would not recommend this bank to anyone. There is zero focus on the customer, this place has gone downhill tremendously. Worst bank in North Carolina now, stay away at all costs.
Great customer support. Friendly. Quick loan process. Brandi Evans is great.
I applied for a loan for a car I have good credit and great income they made me run around for days to supply thing and everything work out horribly avoid this credit union and most of all Sara Lopez!
Nice staff. Gave me a business loan – were very patient – good to work with – drive through is SOOOOO slow though – it’s painful…
AFCU provide banking service that is amazing and meet your financial needs with ease and respect.
Allegacy has all the up to date apps for your convivence. If you have a problem they will work to get the problem solved.
I have bank with them for 10 years .the customer service have decreased greatly over the years.they do not care about their clients at all as in they dont offer options or give advice ,or tell your about the perks the credit union has to offer or get rid of benefits you paid for.they care more about money and and hidden fees.
Love Allegacy Federal Credit Union. They are very easy to work with and their online banking is a breeze
Do not go to this bank, you will hold on the phone for soooo long and they can not solve the problem.
the line soooo long,, somebody complain about this bank which i thought is not …
Allegacy is different from your everyday ‘bank’, but I found another credit union in this area that is not only different, but extremely friendly and always looking at what is best for ‘ you ‘ !
I would love to have a feature with in the app or even at the credit union itself, that would allow naming of sub-accounts. Like vaca, savings for taxes, car fund, etc. vs numbers.
Allegacy FCU is my favorite financial institution. And I will always
use this institution for my financial needs. Sign Jerry C Hinson
I have been a member with the Allegacy back when it was Reynolds Credit Union. Excellent service in the CU. Excellent service on the phone. Excellent app for my phone. Web site very user friendly. I highly recommend Allegacy FCU.
Jodi and Hall at the Mount Airy Branch are the best duo at any financial institution! They are true assets to Allegacy Federal Credit Union.
I came with my grandmother to cash her check and every time we come the money is never fully inside her envelope. I kindly asked the lady to put the money including the change in the envelope she told me “Clearly it’s in the envelope …
Allegacy Federal credit Union is a great place to do business with in my opinion there is no comparison between credit unions and Banks I will not do business with any Bank.
Allegacy Federal Credit Union is a great place for financial services, great staff, great rates and an easy process to complete.
Said it would be 10 min wait to get new card and been hete 30. Still waiting. Ill be closing my personal and business accounts with them soon
I purchased my lease vehicle and financed it through Allegacy FCU. The interest rate was very competitive and the process was easy. It took less than a week.
I will definitely be closing my bank account with them as soon as they release all my money. If you’re thinking about going here DON’T they have all these hidden fees that you don’t know about until it happens. So I deposited my check on …
I have officially became a disgruntled customer. Recently over the past couple months I have encountered a couple of errors while banking with them but each time the situation could be rectified. Unfortunately, this third mistake cannot be …
I went to the credit union in King to get 9000 dollars cash , I was told I could have 7500 , I have allot more money than that in my account , The manager finally said she would give me my money only one time , It is my money, I have …
Mortgage lenders often treat people as a number. Inside every file, in a stack of files, there’s a family seeking their future home. Allegacy’s entire team demonstrated uncommon attention and consideration for my family. The difference must be experienced and I enthusiastically endorse them!
UPDATE:
Nepolian- the regional manager called me. He worked hard to resolve my issue and gave me his direct line for help in the future. My faith has been restored that …
Cancelled my Allegacy account today due to them requiring vaccination for their employees. It’s unfortunate a banking service feels the need to mandate such a controversial vaccine (when they do not mandate any others mind you) at such a time when VAERS is showing over 10,000 deaths from the vaccine itself.
Rachel @ the King, NC branch has been our loan advisory for several years. She is always on top of our needs. Great customer service @ the Mocksville location as well.
Went to use the drive thru service they offer on saturday. To find out they are not opening and offering the service no more with no warning or explanation to it’s members . When called was told they stop that service months ago. But I …
Extremely/Nerve rackingly slow drive thru. There are 4 lanes open. I was in line at 25 until close. I have not moved. And then you closed on me. Come on. I wanted to even come in, but you close inside at 4 and your morning shift is …
I have been a memeber of Allegacy for about 12 years. I applied for a mortgage loan. Based on my first conversation via phone, I was told that my monthly student loan payments would only be considered when calculating debt to income ratio. …
Update:
I wanted to update my post in referance to the issues I’ve experienced over the past few years. I was recently contacted by Karen with Allegacy’s customer …
Acquiring a mortgage loan through Allegacy was a nightmare. Customer service was rude, unhelpful, and many times I was left in the dark regarding the status of my application and delays. I took my concerns all the way up to manager Andrea …
I’ve been a member of Allegacy for over 10 years, and I just bought my first home with them. They have always been courteous through any issue (very few) that I had. A big plus is that I can call and speak to someone quickly without a robot feeding me through channels first. Highly recommend! Especially Bob Church for a Mortgage!
very well-placed branch and polite and knowledgeable tellers great place to do business.
Allegacy Federal Credit Union is the place to go if you want help with a mortgage. I had a very good experience with my refinancing. Good rate and good people to help you every step of the process.
I’ve been a customer for twelve or thirteen years. I was in the market for a home loan and thought Allegacy would be a great option since I already had a banking relationship with them. …
Not sure how this branch has a 4.0 star rating. Make sure you look at all of the other ratings for the other locations. They tell the true rating. Most are two stars or less and deservedly so. This is a terrible Bank, the customer service …
An excellent place for all your banking needs very friendly staff.
Worst customer service ever. Bought a car through a dealership and got stuck with them for the loan. Can’t get access to their online banking to make a payment on the loan and they won’t help us get access. But will gladly take my payment over the phone for a fee of $12.00.
Not right.
The customer service here is WONDERFUL , they are very attentive and assist with all needs.
I’ve changed banks 3 times in the past 5 years, 2 businesses and personal. At Allegacy I finally found a bank that does not make banking difficult. Quite the opposite, every interaction is quick and I feel well served.
I’ve been with Allegacy about a year and a half since merging into my wife’s account once we got married. I honestly can’t believe no one told me what I was missing! Hidden fees and poor customer service were just “the norm” to me at my …
Other financial institutions wanted an extremely high interest rate on the loan we were trying to get. Our scores are high so there’s no reason why they would do a high rate. Allegacy gave us an extremely low interest rate and it was a …
As someone that comes from abroad. Allegacy was clear and fast to open my account.
Have used the for various loans in the past always had great service and quick response. Now there is no service and you can’t get a response.
I joined Allegacy when I moved here in 2018, mostly because it was the closest credit union to my apartment. I did have to pay a fee to join the credit union since I didn’t fall into the categories they had for membership, but it was a …
We were first introduced to Allegacy by a car dealer in the Winstom Salem area. We needed some financing, and they said they had an excellent choice to offer, a membership with Allegacy. We said ok, since we’ve never had a membership with a …
This is a really nice credit Union! I was treat really bad by another credit Union in Winston when I was in the hospital with Covid.
I switched to this one after getting recommendations from friends. These folks …
This is the worst bank ever! I have been a member for a while and the service has never been great! Yesterday and today is the final straw! I tried to make a purchase yesterday bit I reached my daily limit and I couldn’t use my card …
I highly recommend this credit union. I was very pleased at how fast my loan was approved, how easy it was handled and how professional was the loan advisor. The rates are very low and my previous loan was paid off in less than 24 hours. I am waiting to refinance my son’s car in a month or so with them as well.
I joined Allegacy FCU over a year ago and have never been happier with the banking relationship. Each banking rep I have interacted with has always been friendly, courteous, professional, knowledgeable and made me feel extremely welcome to be there.
If you have banking needs and want an expert to advise you. Ingrid Casetta at 3314 Battleground Ave, Greensboro, NC can help!
(reply to the owner) all i want to know is your coin machines working again?
but also fix your phone system so someone can actually talk to a real person and not that automated stuff
Unable to set up an access or set up my account. Phone service no help an online just tells me unable to do at this time
The single most difficult credit union I have ever worked with. Impossible to set up an account, finally got all of the info I needed to set up a bank draft for my truck payment and I need a pin number I never knew I had and still don’t. …
Use to be a great credit union. They lost a lot of great talent recently (possibly due to vaccination mandate) and since they lost so many great people their customer service has significantly gone down hill. I’ve completed their survey, …
If you never plan on using your money and wish for someone else who shares your last name to get your money at random times by all means bank with Allegacy. …
Very disappointed. I intended to become a member of this credit union and to secure a car loan. I was very excited because I had heard good things from others about Allegacy. I arrived just before 4:30 which I know is late in the day, …
Allegacy was recommended to me as a business bank, but they have been a disaster at every turn. Antiquated web banking, antiquated banking services, circular phone tree designed to keep you out of the hands of a live human, no timely …
I am extremely disappointed in the bank. I was told great things to be let down terribly and now I am thinking it was best to not go with them. First they tell me I need to provide a receipt for a collection that I have never owned? Emailed …