Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
371 Brian Ave, Silverthorn, CO 80498
(Translated by Google) 2…3 am million relativesss
(Original)
2…3 am millon parientesss
Terrible at communicating.
The service is garbage
Mary is a 🍑 peach …
Very professional drivers.
We live Mary!
Great guys over there
They do the job with a smile
Brooke is Awesome
Aimee in the office is amazing!
2weeks in town you did not grab my trash!!!!! Pick up my trash!!!!
Coley and Fernando are great people to work with
Martial awesome!!! Gaston is ok too.
Trash not picked up again. Why doesn’t Google allow a 0 star review.
Never answers their phone. plus they have not pick up trash for 2 weeks. Need a change!
Best waste management service in the area. Highly recommend for any business.
The worsed waste service their is. If you have the option to hire another service, please do yourself a favor and choose anybody else…
They don’t answer the phone. And charge $75 to get it out of your garage
They are turning things around, I got a quick response via email. They owned it and making it right.
Timberline gives back to the community by discounting services to non-profits.
OMAR! Excellent service today. Thank you so much for going above and beyond. Appreciate you!!
Just a poorly run company – Timberline services my business in Georgetown Since you asked Delaine Lefevre
Service timeliness and reliability has improved a great deal since last year. Well done!
The best company disposal and recycling in Colorado mountain..Summit county
I pay extra for their recycling service and they throw it in the regular trash truck and refuse to credit money back for the non-service.
Wish I could say otherwise! Do not use, pay the premium for people doing what they say they will do (WM). Not this run a round horse-jockeying business.
Not answering phones, no option to leave a message. Did not pick up anyone on my street as scheduled. It appears they have been sold again.
They have missed more weeks then collected in the last 3 months and still make me pay full price for a service that is probably the worst in Colorado
They come on whatever day they feel like, not their scheduled day, and they never answer their phones and do not return multiple phone calls.
At first I couldn’t get them to drop off the bin. Then I couldn’t get them to empty it. Awful service. No one answers the phone or returns messages.
Trash hasn’t been picked up in 3 weeks! There is no one answering phones and they do not return voice mail.
These guys can’t even manage to answer the phone or install an answering system. Look elsewhere for trash service as the service with Timberline is non-existent.
This company is the worst every time you talk to them they lie about doing pickups they say we will get your trash tomorrow have it out before 7:30 then they don’t show up if they would just be honest it would be better terribly disappointing
My neighbor and us have switched to Waste Management. Talking trash was great. Timberline not.
no service on Nov 9 nor on Nov 23 ( we are supposed to be serviced every 2 weeks). No response to messages left (they never pick up the phone anyway). UnNfortunately I cannot give 0 stars….
Our bill just went up by $60 for no reason, with no warning, or explanation. We did not request a change in services.
This place lets their employees get hurt and not pay for them to be off so their employees struggle! The new owner thinks he is god and talks down to everyone… don’t hire them the employees don’t do their job right because they have …
Changing to Waste Management as well. Trash in the street behind the truck, rude when you can reach a living person on the phone sometimes they pick up the trash sometimes they don’t Horrible service
Horrible. Many missed pickups and broke my bear proof container last week. They now say they don’t have any to replace it with. Switching to Waste Management today!
Brooke helped me with customer service, she was awesome! Very nice and professional!
Worst trash service ever!! Havnt picked up the trash in my neighborhood for OVER 2 WEEKS! they skipped out on picking up at my place of work for an entire month once too!
Terrible customer service. Multiple missed pick-ups, they don’t answer phones, they are rude and act like they are the only game in town. But they aren’t, so I’m switching to a much better service provider.
Won’t answer phones, won’t call me back. Charging me full price for a dumpster and won’t pick it up as scheduled. They told me their driver said he was there every week which was a lie.
Started working here at the beginning of 2021 and can already see that this is a great company who are consistently aiming to be better everyday!
Brooke was awesome at helping me with my invoice and was very nice and explained everything to me!
Terrible company with awful business practices, customer service and schedule. Pick up my trash late for weeks and then come before i’ve even left for work when i’ve put out the trash before work for ages.
Missed my pickup on Thursday which I didn’t realize, since Talking Trash came late. Now the consolidation is so messed up. Bear got into my trash which has never happened to me before as I am extremely careful. I guess I need to go out …
Customer service used to be really poor but recently they have really redeemed themselves! We really appreciate their friendliness and responsiveness.
This monopoly sucks they change rules and dates of pick ups and don’t say anything now they have gone up on cost and are taking less and I call and the act like it’s my fault they have destroyed my barrel over the years shaking the hell out …
There were originally some billing problems when the companies merged but we have always had great, dependable service from them.
They get it DONE on our steep road!!
Timberline, Talking Trash and Rocky Mountain Cabanas just merged. They apparently are too big to handle themselves and quality service.
The past several month I’ve noticed trash on the street next to my trash can. …
I would rate zero stars if I could. This company is worse than the garbage they never pick up! We have three weeks of garbage backed up and they are no help if you call. Do yourself a favor and find another company!!
Review in one sentence: Ongoing forgotten pickup days and garbage containers thrown off the truck. …
Awful, awful service. Had a contract with them for almost four months and after the first two pickups they were unable to pick up my trash on the scheduled day, unfailingly, until I finally canceled the service. New excuses every week, and …
Since the companies merged, we have only experienced terrible customer service and inconsistent residential pick up. I’ve been trying to cancel account for over 1 month. DONE!
Didn’t pick up my trash for three weeks, and couldn’t get through to a live person on their phone line. I then get an invoice with a 70% increase without notice. I try calling again to speak to someone and left multiple messages. I also …
Sadly, consolidation into one large company has been too difficult for Timberline. I hope they can get it together and provide reliable service again.
Everything you could ask for in a trash and recycling company. The guys on the truck are friendly and efficient. Rates are competitive. Office staff is quick to respond. Absolutely love these folks.
Brooke helped me get a porta potty for a job site. Her customer service was awesome! Couldn’t of asked to talk to a better person!
I’ve watched them throw my recycling in with the regular garbage for the past 2 weeks. This company is terrible! We now have a monopoly in Summit County and the people are getting screwed!
They took our can away after screwing up our billing and charging us for something we don’t use. We payed our bill on time and can’t figure out why they took our can. We’ve been trying to contact them for the past couple days and no one knows how to answer the phone. Terrible terrible service.
No customer service, they don’t pick up my trash on the appropriate day or they just don’t come at all. I would rate zero stars but Google requires at least one. Avoid using this company!
They drove right past my trash can. I called and had them come back. The guy gave me a “shame, shame, shame” finger motion when he did.
They charged me for it and said it wasn’t out there in time. I called to …
Timberline does a good job for my home service and also provides commercial pickup at the Breckenridge Equestrian Center.
Would give zero stars if I could. Suddenly started getting double billed for our commercial service. No one answers the phone or returns emails. Literally kept hitting redial and called this company 107 times in one day and never spoke to anyone live.
The customer service at Timberline has been nothing but helpful! They’re consistent and reliable in their trash pick ups. And they’re always really kind!
If you like paying for services that you don’t receive this is the company for you! Horrible service & they don’t follow through on their end. Switching to Waste Management. Just look at the other comments. Thought the article in Summit Daily would help the problem, but they have only gotten worse!
Wow the service is gone downhill tremendously while the price has Skyrocketed. I have call them several times, always have to leave a message never have been called back the 2 times I have talked to them mysteriously we get disconnected. …
Sporadic pickup, can’t be counted on to pickup or contact/post updates about delays. Last week, without notice, they stopped picking up recycling so there was recycle material blowing all over town.
Timberline Disposal trash pick-up is irregular. You never know if they are going to show up or not. When I contacted them, I was told they would come out the next day. They did not. 24+ hours later I contacted them again and they said they …
This company always runs almost a week behind after every holiday. In the meantime trash just piles up in the roads where animals raid through the garbage every night. The county needs to get involved with trash services here as this is becoming a sanitary/safety issue.
Terrible service, I could only rate them 1 star, but they deserve a 0. It’s 8pm on my regular scheduled pick up day and they still haven’t picked up our trash. This is becoming a regular issue. Since they don’t answer their phones or return calls, I will probably have to stop by their Office in Silverthorne to cancel my service.
They were not picking up our trash. Cancelled service. Still haven’t gotten refund. They won’t pick up our trash can and get it out of neighborhood in Idaho Springs, Colorado. Had to go with a reliable option.
1) overpriced, 2) sporadically adds unexplained additional charges, 3) frequently does not arrive on scheduled days, 4) NEVER answers phone.
Excellent service for trash and recycling. Since November 2019 the service has improved dramatically. There are folks who answer the phone! Efficient and responsive. Give them another try. You won’t be disappointed.
Brooke has been great to work with on the commercial end. The ports were delivered and serviced when they were supposed to and the staff has always been friendly.
Timberline has always done a good job for me and Freddy is an exceptional friendly and productive employee! Thank you for your service:)
They decided to stop recycling service without telling me. Then when I called because of my overflowing bin, they claimed I didn’t have recycling service. When I told them I’ve had it for 4 years, they said I was getting it for free and …
The men on the Dillon Valley route have gone above and beyond to get our trash! I constantly forget what day it is, or that there was a holiday so pick up is a day late…but every time I hear them/run out to catch them, they come back and get it. SO GRATEFUL! Keep up the good work guys, and I’ll try to be better about remembering!!
We had talking trash before merger with timberline. They were great. These folks at timberline are terrible, don’t pick up trash on scheduled day, don’t answer or return phone calls, looking for alternatives, so sad. Unfortunately I can’t give a negative rating, 1 is way to high
Once they acquired Talking Trash they just stopped picking up our trash and when we were able to get in touch with someone at the company, they didn’t seem to care and didn’t rectify the situation. We switched to Waste Management and have been happy with them.
Professional, on-time service. I had a service need and spoke with Katrina to day. She answered my questions, and was a great help.
Mary is the new accounts recievable and she is on point. I know in the past timberline has had bad reports, but this lady went out of her way to help us out and save our account. I heard the ladies in the office are primo!! Everybody deserve a second chance and Mary will make sure you are taken care off.
I don’t usually write reviews, but I just had to in this case. Timberline is the WORST!!!!! Impossible to get ahold of anyone, noone calls you back or responds to emails, error after error…it’s amazing how a company can be THAT incompetent. Finally made the switch to Waste Management. So happy I did!!!!
Thanks to Timberline Customer Service (and the people on the ground) for all the personal help and consistently great service! I have to do a shout-out to MARY in customer service; I’ve never spoken with a more friendly and competent person!
I stood and watched as their garbage men threw away our recycling which we pay extra for. I told him that it’s recycling not garbage, but he mumbled something and threw it all into the garbage truck. I then proceeded to watch them throw …
Terrible service. I guess they can pick abd choose when they want to pick up trash. I find myself constantly taking out the trash to the curb and then bringing it back to the house after work as they haven’t picked it up. Called today and …
I would give less starts if I could. This company takes your money and provides no services. They are crooks! They have not picked up trash or recycling for over 6 weeks. Not just my property but several other in our neighborhood. Call and leave messages and they call back saying they will come out and never do!
They quickly resolved an issue I had with extra trash pickup. The customer service lady was very friendly and returned my message promptly. They have always given us good service.
Company has to be going out of business! Ever since it sold it has gone downhill. I call and no one answers the phone, I have 3 weeks of garbage to be picked up due to no pick up. Talked to a guy named Jestone once, no follow up, no follow through. I suggest you find a new trash company, this one is going out of business in my opinion.
I’ve been on the phone with this company more than I’d like, and 90% of the time they don’t answer the phones. Particularly on Fridays when my trash gets picked up….or it doesn’t which has been most often the case, and which is why I have …
Every since Timberline changed owners customer service is non existent. I have been incorrectly billed. For 3 weeks I call in and I am on hold for 6-10 minutes and THEN told to leave a message. I have left numerous messages and never get accall back. They have become unreachable.
We’ve had their service for 2 years. We requested an extra pickup one time in which we were going to be billed $30 extra for. They never came to pick up, and we waited 3 days before our call was returned. The only request we ever made and they didn’t come through. Probably better off with the bigger disposal companies.
OMG! I thought it was just me, but these reviews are spot on. Talking Trash was so great, but Timberline sucks! They have been careless with my Recycle Bin lid tossing it in the alley way only to have it run over, that is on the miraculous …
Awful experience with this company and about to take legal action and file a complaint with the better business bureau. We canceled our service due to the inconsistency and problems with the company….FIVE months ago!!! We are still being …
I have tried to call several times. I always leave a message and despite they say someone will return the call, NO ONE does. Most importantly, I can’t get anyone to pick up my trash. I put the bin out at the curb on trash day. Driver of …
We’ve lived in Summit for over 30 years and used talking trash for years with great service. After the “merger” the service has deteriorated to the point of absurdity. We have no idea when our trash day is, their communications are …
I’m reading all these reviews and wondering…where do you people live?! I’ve used timberline for many years and never had a problem. My trash is picked up EVERY week and once when I forgot to put my trashcan out the gentleman came up to the patio and got it! I have only good things to say about timberline.
Terrible company, inconsistent pickups, completely disorganized when you call for help, and they’ll charge you $25 to pick up the can when you cancel. There are other options for both residential and commercial in Georgetown.
This is NOT timberline anymore! Waste Connections a national company with NO local ties and an office in Denver is driving our service! Call waste connections and let them know how fantastic their new leadership team is doing..!!! You may actually get someone on the phone….
After the merge, our service wasn’t nearly as good. Over the holidays our trash wasn’t picked up at the normal time, a couple of hours later the truck came to our cul de sac again, parked for about 20 min. and left again without picking up …
Inconsistent service & poor billing practices. Ive had Timberline for trash & recycling removal for almost 4 years now. Ive never had a rate increase during that time, which is odd, but all of a sudden my bill went from $105 per quarter …
We have hit some very big obstacles in the road. I know our service hasn’t been the greatest. We are striving to make our customer service top notch again. I know the prior owners did an outstanding job. We will get there I promise. For …
I called to get some information about this company and talked to Brooke. She was very informative, professional, and friendly. Based on how amazing Brooke was on the phone, I would definitely recommend giving Timberline a call.
I give Timberline Disposal a 1 Star for Customer Service and a lack of attention by their employees. …
Timberline used to be a faithful service but after the merge, I have had my garbage picked up on the correct day 2 times out of 9 weeks. The rest of the time, they don’t come, I call, I wait for an answer, they are so nice, they promise, …
I would give them -10 if I could! I have (soon to be HAD) used Timberline for years, but since it was merged with several other local businesses under some totally uncaring umbrella company, the customer service & communication is …
Today makes 4 weeks without picking up our trash. I just saw them drive by our house without even slowing down. They must just drive around with an empty truck, pretending to work. We have left several voicemails this week with no response. …
I’m tired of the constant battle to get my trash picked up. They missed it 3 weeks now! I can never get a return phone call.
UPDATE: I canceled my service and have been waiting 2 months for them to pickup …
Timberline disposal is a terrible company that contributes in a major way to bears getting into trash that is not picked up on schedule. Forget about the fact that they bill you for services never received, or that they will leave your …
I have worked for Timberline for 1 1/2 years and I have seen our company grow in so many ways as far as Customer Service, Drivers, Operations & Management Teams. I’m proud to say we have Come so far and “we are now smelling the wild flowers …
Should be reported to better business bureau for fraud. Last week they picked up our trash and left our neighbors. This week they picked up the neighbors and left ours. Driveways are connected and cans were 16 feet apart. They have …
Wish I could give 0/5 stars. I have left countless voicemails with no returned calls. They dont pick up our trash about 20% of the time. They have charged our account way more than what they initially charged with no notification at all. …
I was recently charged $10 for the pick up of an extra bag of trash.
There was no extra bag left on the date in question (unless someone else put it there). I have been unable to talk to a representative regarding this charge. I …
I am aware of this company’s shortcomings in the last couple years and can attest to them. However, yesterday I was left pleasantly surprised and I’ve decided to give them another chance. There is construction in my neighborhood that made …
Brooke and Coley from Timberline are a pleasure to work with. I work at a large facility that handles a lot of waste and Timberline is our company to go to. They are great at responding, working around different schedules and are so friendly. Definitely recommend!
The WORST trash service out there. Office people are rude and have a horrible attitude. They never answer the phone. Never return calls or E mail. When you do get to speak to someone they are flip and condescending. They constantly charge …
Yes, these guys are the worst. Like all the other reviews, their service is intermittent at best. They skipped us entirely and when I called they said they’d rescheduled it, but had no way of notifying us (what the heck?!) so we missed …
This company does not even deserve one star. After being a customer with Timberline for 3+ years and being patient with their switch to new ownership/management I have canceled. Their customer service representatives are condescending and …
I recently called for an extra pick-up outside of my normal schedule and not only did Mary provide excellent customer service over the phone, the drivers came and picked up the extra trash left by tenants that day. Mary gave me a timeline …
I was so happy with the service provided by Talking Trash until Timberline bought them out.
They pick up really early. Talking Trash didn’t come until around 10 or 11. …
I am a property manager for a condominium complex and our previous trash hauler was unresponsive to our concerns leading to numerous complaints from owners. After switching to Timberline, the complaints stopped as they worked with me to develop appropriate solutions for my concerns.
So I have had Talking Trash service as well as Timberline living here in summit county. I have never had any issue until today. Today i noticed my 3 month service increased for 105 to 195! That is nearly a 90 percent increase. This is not …
It took me nearly a month to finally get in touch with someone to set up service because apparently, they switched numbers and the old number was still on the internet. That was the most bone-headed thing I’ve ever come across. Service was …
I just called since a new Timberline trash can was delivered to my house that I didn’t order. It took a little while for someone to answer, but they mentioned that there is no charge for this trash can. I mentioned that I had been on …
TLDR: Poor or no service for a high price. Don’t use this company!
Timberline consistently failed to provide service, even when I called to request pick up after a failed pick up. It takes multiple calls to customer service to …
Don’t return calls nor emails. Talking Trash was fantastic, but the new merger into Timberline has resulted in absolutely no customer service. …
If I could give a negative star rating I would. Like many on here, I was a Talking Trash customer and was quite happy with their service. Then the merger with Timberline took place. The pick up is unreliable. The worst part is the …
We had used Timberline for two of our business locations in Clear Creek County and have had the worst time with their billing department. After cancelling our service and moving on after so many issues with their accounting, we received a …
So sad. Timberline was AMAZING before the merge. 8 years of great service and excellent customer service. With the merge our bill increased 96%. In order to reach someone on the phone I was on hold then directed to leave a message. My call …
Katrina has always been very helpful with all questions we have put forth.
We have had our HOA trash service with Timberline since 2017 and have always received prompt, professional service. Our dumpster enclosure serves 151 homes and can get crazy at times, but Timberline has always taken care of us. A special …
With recent management changes, Timberline is providing a great service. We have a residential and commercial account through them and we are very pleased with both. I forgot to put my trash out this morning and the guys pulled in my …
After servicing our home for over a decade Timberline decided to stop servicing our account today (while the dumpster is on the road) because of SNOW. Imagine that there’s actually snow in Breckenridge CO. All I can suggest to anyone …
I just left a message to see about a late check – payment due to me since i canceled service a couple months ago. I got a call back from a new person – Mary? She was very apologetic but up-beat. It makes me think Timberline might get their act together after all! I wish them the best.
Timberline is amazing! Whenever I need to call the office (rare but we forget to put the can out sometimes so we call to request an extra pickup) someone friendly answers right away without any robot prompts or waiting on hold. The drivers …
We just recently purchased a home in Silverthorne, & I have been quite overwhelmed trying to get everything in place as far as utilities, trash, etc. I called Timberline to set up our account, & from the moment my call was answered, the …
I needed a port-o-potty for a construction site QUICKLY. Timberline was on it! Brooke and Coley were both professional, friendly and quick to act. The set up was perfect, the removal was prompt. I will call Timberline every time for this service. THANK YOU!
We have been using Timberline at our business for many years. They went through a few “changes” a while ago and had some issues. Even during that time they were responsive when we had any problems. These days… NO ISSUES! Their staff is …
We’ve had Timberline Disposal pick up our trash and recycling for over a decade now and over the years, the service has been mediocre, however, over the past year, we have been very happy with their quality of service. The gentlemen who …
Every time I have an issue with my account, I speak with Andre and he’s very patient and explains everything in detail. There have been instances in the past when speaking about my service, some of the reps are extremely rude. I only stick around because there is a specific person I go to at the moment.
My husband and I recently relocated to Georgetown and needed to get services set up quickly. Katrina was so professional and kind! She walked us through all our options and set up our new account in no time. She even called me back when …
Extremely horrible customer service! Price increases with out notice, missed pick ups, damage to property. You name it they did it. Super unprofessional. Better off doing it by yourself. Especially if you are a business!
Have tried to contact Timberline several times to ask about missed pick ups but they don’t return calls or emails. Talking Trash was our last provider and their costomer service was first rate.
Website is still not working, but was able to a least make payment over the phone with very nice girl who will email invoice. She is going to bring websitre issue to the attention of office manager again – known issue.
We recently signed up with Timberline and have had a great experience so far. The representative that set up our account (Theresa) was responsive, helpful, and very detailed in her explanation of the services and billing.
For the past 3 years we’ve leased a portable toilet and their service was terrible for the first almost 2 until they found someone willing to work. But they have increased their monthly prices several times all without notice to double the …
Andre was very helpful when our trash did not get picked up. I called several times over the course of a week. Andre was very professional and friendly on the phone and tried to reschedule our pick up all week long, and he called back to …