Universal Utilities Water Utility Company Michigan -Providing direct customer services for your community’s utilities. See more
Read More| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
5251 Fenton Rd, Flint, MI 48507
Very expensive
Paying my bill
All around shittie
Terrible
Okay
Good
This aint itchief.
Great to work with
They are the worst ever!!!
Terrible customer service
This company is vulchers
Great service
Terrible customer service
Fine
Their behavior is criminal.
Ridiculous pricing….
They are crooks
No explanation needed
Y’all ain’t shit
Terrible customer service.
My water is Orange they suck
Extremely overpriced
Horrible company
The worst water company in the world!!
Charging me for other peoples water!!
They rip people off..they need to be shut down
Worst company I’ve ever dealt with!!
Horrible service constantly messing up the bill and payments
I hate this company they are a freakin joke😡 …
Always addresses my concerns and work out any problems I have.
Great customer service I had a great experience!
Should be included in our rent
Very expensive nonpotable water, gross
This company is responsible and respectful to all customers !
It’s a third party utility Meter reader
They are outrageous with their prices i literally hate them
Great company. Keep up the good work!!!!
There tech answered all the questions I had and was very polite.
Absolute crooks $15 fee just to pay bill worst company i have ever dealt with
Prices are too high an not consistent
Very easy place to find and get your business done
If i good give it a zero I would. Worst company ever.
Fee for debit and credit card payments…service fee changes monthly ..poor customer service
Never answer… not pleased. Been trying to reach then by phone for a week now.
They can apparently shut your water off without any notice.
Terrible. Can’t make payments online. This place needs to be investigated Immediately!!!!!!!!
Terrible company in every way.
Someone really needs to do something about this co.pany liars thieves and scams they need shut down
Paid my Bill no one here.
They were closed
HORRIBLE!!! I HATE THIS COMPANY! GET SHUT OFF NOTICES WITH NOT EVEN A BILL! HOW DO YOU GUYS NOT HAVE CLEAN WATER YET? 🖕🤷 …
Web site times out on app on home screen
They are a horrible third party rip off company
Worst-no other comments needed
Seems like I’m adding more fuel to the fire here – Universal Utilities is just a horrible company to work with.
the worst f company if your 1 day late the add 40 dollars that f sucks some of us are not movie stars .
I don’t know this company but I just saw the reviews of this company and it deserves 1 star or less
Horrid. How do you not call somebody back over months when they are trying to give you business?
I agree. Worst billing system and customer service on the planet! And as condo owner, I’m stuck with them.
Not even 1 star! This is a bullshit compaby! Worst customer service i have ever had! They are extremly rude
The water we have is brown and is unable to drink it. They won’t do anything about it!
Not sure what the problems are. Pay your bill on time, keep your service. Seems simple enough
Horrible customer service and ridiculous fees.. Pay with check drop at office and get billed late fee because they closed friday thru weekend!
Every time I go there to pay my bill it takes them 5 minutes to walk up to the counter and they know I’m there but she’s just lazy sit in the back
$15 late fee no matter if you pay due date after 5pm is abusive!@#$%^
Customer service is atrocious
F’n crooks. Why any self respecting property owner would outsource to these fools is beyond me.
Their business model is ‘screw the customer’.
Apparently it is working for them.
These people are the god damn devil. I’m calling the better business Bureau tmrw morning. We need to start CLASS ACTION LAWSUIT
Absolutely disgusting!
Called with updated address months ago never updated.
Takes over an hour for them to answer call.
I AM VERY UPSET This company is ripping off customers very unprofessional no way to get ahold of anyone also they tried saying I used 19000 gallons yes 19 thousand there is no way I’d have to leave my water running for hours
I submitted a complaint to the BBB against this company, they don’t read the meters at all, they just charge what they can get away with, VERY BAD COMPANY!!
I had one late payment (by three days) and received a “shut off” notice as my next bill, yes including the $25.00 late penalty.
You got to be kidding me?? A 5.00 fee for cards? This is 2018 companies take cards without fees. Also your web page dont even work. Are you even a company?
Can’t get an extension on my bill even though I was hospitalized for weeks how heartless can people be
Wish I could give them negative 5 star review this company is a big joke and do nothing but rip people off sorry guys for you 300 dollar water bills
I better not get charged a late fee cause you want tonclose your office and your website is down
Get charged for water we can’t drink or give to our pets and it’s about 80 a month
This company sucks. Period. I hope they read this. You better learn to deal with your customers better, or eventually you will not be in business. Word gets around you know…
Great Girls that work there Great people Jenny Lisa And Amanda have any problem they can get done
There a scam company and need to be turned into the better business Bureau as much as possible to fix there terrible negligence and there “set rates”
Easy to use just wish it wasn’t a $5 dollar charge to pay our bill
This company is the wrost company in the world they will not help there customers at all .You ask for to be placed on a payment plan they will say they do not have one for you.Hello if you want your customers to flipping stay with you won’t …
Wasted time driving out to this building just for it not to be open to the public. Only got a shut off notice. No bills before it.
This is a good example of a company stuck in time. Terrible website notification and payment options. I am pretty sure they also overcharged for water at their convenience.
Worst utility company I’ve ever dealt with in my entire life
Absolute trash of a company. $95 water bill when I wasn’t even home for two weeks. Complete rip-off.
This in the worst water company ever I live in Ohio and this place is in Michigan I don’t understand why they can sell water this company sends shut off notice and the bill too …
Nobody ever answers the phone. Late fees tagged on when my account is not overdue. I don’t even think this is a real company, just some thieves.
Horrible company. They sometimes skip sending you a bill so that you receive late payments. And somehow you get a shut off notice with that late bill. Wish I could rate 0 and don’t use them if you can.
They sent us a bill after we had already had everything transferred to the new home owners. Not sure if it is park managements fault or not.
Pay by phone, rarely works; think only two times. Try to get an assistant, doesn’t work, either. Sometimes, ta Kim es ne two weeks to oay; and, sometimes that ends up with a late fee.
UNIVERSAL UTILITY
Needs to be fined for unlawful business practices, and then shut down.
The Attorney General’s office of Michigan needs to have this company …
This place is crazy!! couldnt even wait 30 minutes for me to get home so I could pay my bill. Shut it right off even after seeing that we have 2 kids. We sometimes dont even receive our bills!!!! oh! and we got charged an extra 8$ because they did not accept my paycard this. I am outraged
This place is a joke , and why any property owner would use them I have no clue , they would have to be just as foul as they are, and their customer service is even worse!!
I’ve been refused by this company to start a new service due to our park mng. Has not submitted a new resident request so the only way to get it on is to pay past residences bill. Just not right
Want to charge a service fee for a defective meter. Rip off!!! Not my pipe my electrical tape is working. Not even a 1 star but had to put it to post a comment. They stink!!
Legal notice of service shut off is 10 days. They send shut off borrow with your bill and shut off later that day so they can charge an extra 60$ reconnect with each bill.
This company is a scam! Charging for 12,000 gallons of water? How is that possible? The entire park doesn’t use that much water! This company doesn’t deserve the 1 star I gave them!!
They charge to much for water and there late fees are worse then the bill
Phone service is ABSOLUTELY HORRIBLE and the online payment option returns an error due to low disk space on their servers. I cannot believe that they can commit such malicious, undermining service. I hate everything about the water company.
I don’t even want to give them 1 star. Over paying this company.. $149.00 a month for freaking water. I have never in my life payed out so much money in water a month. Such a rip off company.
Funny how they are only open 3 days a week, yet can’t answer their phones when they are open. And yet they threaten shut offs, when you have autopay, and they didn’t take the money out.
We need to get together and find who to report this company to. The News, the consumer complaint agency’s. I will bet money they are in violation of state or federal laws or practices. I tried to find any business registration or parent company it just looks vague. Read their website, no details the site was made for them.
Biggest joke of a company…they shut my water off over 81.06 when I just had surgery and wouldn’t turn it back on without payment plus 60 dollar reconnect fee..and every time you talk to them they are rude…and I asked how much my remaining …
Horrible company! Rarely do they ever come and actually read my meter. So one month my bill will be $50ish, then the next month they hit me with $100 bill when they decide to come read the meter. Ridiculous, if I could, id switch companies in a heartbeat.
They don’t even deserve The 1 star. Misplaced bill and got behind, won’t take payment over phone. We just dropped check in mail but they are extremely rude and disrespectful. They suck as bad as the mobile home park we live in does, Crossings on Broadway…
What a joke this company is. They send shut off notice the same day as regular bill. Called to say we could pay this afternoon. Said too bad. They are robbing people of their money.
The MOST INCOMPETENT company I’ve ever had to deal with. Came to my house (without my consent) and hooked up a water meter(without my consent) and proceeded to not only mess up the skirting on my house, but also caused problems with the …
Everyone who I have dealt with has been extremely sweet and very understanding. The customer service has been amazing.
Terrible! They SHOULD have someone to answer their phone, but they don’t. Probably because they are tired about being complained about!? Their online credit card service and their phone payment options are ALWAYS down! Too bad I HAVE to use them!! They need to be shut down!
Can’t make a payment because they are closed on a Friday so now I have to wait until after the weekend to get my water back on. Plus my water bill is half of my rent payment which is ridiculous.
I cant put into words how this company rips you off. $130 bills for water when i was gone for month. they charge for everything. Very difficult tp pay bill.
I sent payment two weeks early..
And was told they didnt get it in time.therefore a late charge of 75$was charge to me..so i found 3 weeks early they get payment on time..
Good luck with these faulkers
If you don’t send in a check you either have to pay online or over the phone of which there’s a convenience fee tacked on. At least their customer service is alright but their phone system is sketchy
When installing meter they cut off the water spigot claiming they had to do it to install the meter. I know a thing about plumbing and there is no way they had to cut off the spigot. Then Sashabawl meadows wanted 25$ to install a new …
Received a bill as usual. Paid the entire amount on the bill. They came to my door saying I owed over 130.00 more. They said I had fees that they don’t include on the bill. If I owe money tell me his much not just what you think I need …
We have a zero balance and I woke up this morning to our water being turned off! We have never been late even once! I’m so incredibly angry! I hate this company and wish our park did not use it. It’s bull we are forced to use such a terrible company!
Absolute scammers. You can only pay online during business hours, fees added unless you pay by check and if you don’t live close enough to walk the payment in, you’re late. I’m forced to carry your service because of where I live and my …
The love to add fees that make absolutely no sense and you have to watch your bill very carefully or you end up paying a substantial amount in fees that typically get taken off if you confront them about it. Horrible company that I cannot understand why is still in business.
Thieves. They don’t waste any time disconnecting you, but after you pay to have it turned on they will take all the time they want. Oh, and if they don’t get to it by Friday, enjoy your whole weekend without water because they don’t …
This place is just a company used by your landlord just to take more money from you they are nothing to your utilites they just want your money and will cut you off but wont fix anything this company is a scam they cheat honest people
Apparently, Universal’s website doesn’t take payments on the due date after 4 pm. This includes credit and debit card payments, possibly phone payments. After writing, I found out that this information is only on the back of the payment …
The first time to write a review and the worst utilities company in my life. they are quick/expensive to turn off service , hard/expensive to turn on. …
I could not agree more with you folks this company is a joke the web site says you can pay your bill on line but it wont let you log in. what a joke their worthless.
This place is terrible. The customer service is useless. When you can finally talk to a human they can’t do anything to help you anyways. Waste of time. I moved and always made my payments online. When I went to pay my last payment I was …
Um, 1152 dollars for our first month living in this house. Previous owners said that it was never ever even close to that, I don’t know what they are trying to pull, but they won’t get away with it
ALWAYS “Credit card transactions cannot be processed at this time. Please call Customer Service” the week of payment due. Then when I can finally process it, there is a $15 late fee, even if it is the same day it is due! Customer service …
Never good experience. Due date varies from the 1st-9th of the month. I use the same amount of water but my bill ranges from $45-150. Now the website doesn’t work. They try to get extra money where ever $25 for admin fee, $15 for 1 day past due date, $5 to pay unless you mail. Mailing you risk it being ‘late’.
I live in a mobile home park since October 2016. I’ve NEVER been able to log in to their portal to pay my bill online. I always have to pay their $5 fee to pay the bill by phone. Plus, the wait time to speak to a representative is …
Poor facility runs out of northern Michigan when I live in nwi, shuts your water off for a 40$ bill….then charges for reconnect.
After reading the reviews, I see this company is just horrible. Sure enough trying to pay my bill, I’ve set up and registered an online account, can’t get it to open up to anything but a blank page that loops me back to the log in after …
I wish i could rate ZERO stars!
Seriously the most ridiculous company i’ve dealt with since back when I first started paying bills. I’m 32, so Ive been paying my own bills for at LEAST 14-15 …
I do not know how this company gets away with over charging on the billls. Union township in michigan charge every 3 months for sewer and water. Usually around a hundred bucks. Universal charges 81.32 cents for the same water and sewer in …
Worst company ever. Our owners hired these scam artists at the beginning of this year . ive had to fix numerous leaks that was caused by improper installation. More then half of our property’s have leaks because of this place and now its my …
Horrible customer service! Had “Past Due Balance” on my first bill after having my water turned back on and they could not explain to me where it came from. Blamed the last customer service rep I dealt with on the phone and said they didn’t …
No payment options refuses to work with me I have 2 kids living here and you shut my water off and they don’t even care this company is selfish and terrible avoid them if you can this company should be shut down and go out of business there so rude they don’t care about anyone but themselves
This is the worst “business” in the world terrible customer service, they close way too early, charge u to pay online or over the phone I always over pay my bill by 5 dollars then if you t a couple of days late the next month they send u a …
I’m not sure how a company located in a city that doesn’t even have quality water is justifiable to overcharge people in other states. Crooks!
This place is a joke. Quick to turn off my water. But it comes to paying, online never works an wait on the phone for over 25 minutes.
Seriously beyond mad at this place yes we were late 1 time on paying the bill so they came out and shut our water off and of course we got charged more late fees cuz they decide to not be open on the most worst days possible so they can …
The absolute worst. Everything negative that’s been said is completely true. Avoid at all costs. …
Absolutely terrible company. They are charging us for dirty water. The EPA has been out here. I’m guessing people are tired of it. As am I. I can’t even give my dog our water. Either its rusted out with dirt floating in it or its super chlorined and undrinkable
The people who work there are nice. However, the company itself is quick to turn you off, even if you dont get your bill, but turning back on takes 48 hrs. I’m sorry that’s not fair.
7 calls, got hung up on 6 times because of not having available representatives. So glad our call is important to them *click* They have no information, lose checks dropped at their office, and then charge you to pay it over the phone because they lost it! An irresponsible rotten company.
Moved in in February. They.claim they never received my move in paperwork from my park manager. The bill is still inthe previous owner of my trailers name. In June they said they finally received my paperwork and I would get a bill mailed …
This company sucks!!!! I had a shut off notice and went to pay my bill and they were telling me that i owed more money and they said my water was off and it was not!!! It was still on.now they are billing me for coming out here for the …
They say that I use 2000 gallons per month and that is not true. They sometimes charge me for 3000 gallons. This month they said it was 7000 gallons. I and my friend are the only ones that live here. We bathe and do dishes for two people. Calling the tommorrow.
I have been in my home for 12 years and have had to pay this company every month for water and sewage. My pipes before the meter froze and they would not even come out to look at it. We called them about the meter and they said we have to …
I want to know how they can charge me for 2000 gals of sewage when I only used 1000 gallons of water? crooks If i water my lawn I am using no sewage yet I get charged for twice the about of water I used for sewage. …
Dont use this company for nothing they don’t care. Rude and are not helpful at all tired of there games
I am a maintance man for a mobile home park. We recently switched to this company for our utilitie service and so far things are not good. Unreliable service. Does not follow through with install procedure on new wireless meter system. Very unhappy residents on payment options and fees. Do NOT use this company.
I don’t know how this place is legally allowed to do business. Over priced by 3x normal rates. The customer service is the worst I have ever dealt with. This company is a third party company so the land owners can make more money off of …
Not surprising to see all the negative reviews. They cashed my check a day after the due date then charged me a late fee on my next bill. What can you do to fight it really? They’ve got a monopoly in the area I live you can’t get water anywhere else.
This is the absolute worst company I have ever dealt with. All the reviews hold true, and they are nothing but criminals. How on earth does it cost me $98.03 for less than 1 month of water…in my 1 bedroom apt?? They charge $14.75 for …
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE.
They send the shut off notice with the bill then when I tried to pay it before the shut off date, their phone lines weren’t working! They shut my water off on a …
Very poorly run company. Have seen quite a few shady charges. Such as an installation fee for a meter that I was asked to install myself by the property manager. Also, sewer usage in excess of water usage. It is almost impossible to get …
They’re not even deserving of one star but I had to choose something. We were at our campground for 2 months straight. Never used a drop of water. We come back and find the park switched companies.our bill went from $23 to $56. Bwill showed …
This company is horrible, thier practices border on criminal. They over charge and lie about water consumption. They have no emergency contact number or protocol for when thier equipment fails so you better only have an emergency during …
Absolutely worst company to ever deal with. They could care less about their customers. $15 fee to pay by phone and $5 fee to pay on their website. You can only call them between 7:15am & 5:00 pm. They do not call you if your service is …
I don’t like that you send a regular and a disconnect bill all together I find that weird. But secondly I can call Comcast or my electric company to get an extension when needed cause I get paid every two weeks and I’m check to check. But …
They charge $5 for convenience when paying online/phone with your bank or credit card. The only way around this fee is to mail a check to their P.O. Box 10 days early. & Forget about getting ahold of someone by phone, what a hassle! …
We just recently had new meters put in a few months back To find out yesterday that we have to make sure our pipes have heat tape on then to avoid 300 for a new meter Myself and countless others in my court went under and of course….we …
I live in Illinois and my Landlord has them as our water company when they are located in Michigan. They charge $5 to process online payments and they charge you $15 if you are late on your bill, pay via a phone rep, or if they have to …
Woman first had a little attitude on phone when we were trying to pay Brother in laws water bill that had been turned off for him, but she eased up when we said he was right here they could talk to him.
Terrible fu*king company. Customer service…well what customer service? I hate giving one star. Online payment doesn’t work. They cashed our check and credited a different account. They did not send bill for a month, could not get a hold …
I am forced to use this worthless company all the way in Angola Indiana. I reside in a Mobile home. First off my handle is broken on the meter box and they won’t fix it and I have had multiple leaks from the meter and they say that’s my …
Rudest Managers, horrible customer service, disregards children’s lives. Over charges for EVERYTHING! Feees out the asssssss and usage never adds up. How can it cost more the less we use? 2900 gallons of water $123 4800 gallons of water …
Over priced, some of the worst customer service I’ve ever dealt with. If i could give anything less than one star i would. The only reason that i continue to do business with these people is because the property manager forced us into it. Stay far away from these crooks.
I’ve had no issues with Universal Utilities…simple, pay your bill on time, keep your water on.
Pathetic company.. pay bill seamlessly? Not really.. not at all actually lol the website is so not user friendly. Fire your web designer. This company is cheap for property management companies because they put all the costs and fees on the customers.. yay! Great business model 👍 …
If I could give ZERO stars I would. HORRIFIC CUSTOMER SERVICE. I set up auto pay in December of 2021. On January 12th I received email confirmation of my autopay payment. On February 1st my account has been charged 3 extra fees and my services shut off. I was told it was my fault for not checking my account.
Not impressed with their morals as a company. My mother died in Feb. 2019 and I live in New England so I’m not even close to Holland. I went in July to settle the estate and when getting all the mail I got the water bill. I called to settle …
I have been so many cities and this is the worst utility company I ever had.
We just sold our condo and tried to close water account with universal utilities. Our final bill $48.99 (we didn’t even live there) when we talked to customer rep but when we received the bill it was changed to $108. They are stealing our money. Watch out.
Paid my water bill and they still shut me off called them they said it takes up to 48 hours to turn water back on its been 5 days. This place is garbage. I can’t wait to get rid of them 😩 …
This company is a joke which has a monopoly on the park which I reside. Had a water leak for two days and had to pay for enough water to fill an Olympic size pool. I have contacted the township and they are currently under investigation for fraudulent charges and activities
I really wish they had negative stars but here’s my lovely story with his horrible business. …
What a frustrating experience! I received my first water bill a month ago. $19.35 of fees for 0 gallons of usage. OK so I go online to pay the bill and then find I have to pay another $5 to pay online. No problem – I send in a check. Only …
Worst company ever. Had to pay $400 upfront to replace the water meter. And not even 2 years later I have to replace it again and they are charging me $200 upfront before they come out and fix it so I have water. They are always so rude …
This company is a complete rip off!! The lady at the office is a rude b**** and is unwilling to help anyone with anything!! I don’t recommend this company to anyone and I feel they should be shut down!
Is this even a company? I moved 3 months ago with only 1 other person 2 people total living in my home, first month the meter read that we used 7600 gallons of water which is outrageous, second month it went down to 6000 and that was still …
This company deserves no stars. For one they charge you a service fee if you want to pay online or over the phone. Second, I live in a mobile home park and we are allowed to pay to the park manager. I pay my bill on time or early every …
First, they insist they read my meter monthly in person. Strange I’ve used the exact same amt for 4 months? 3 days late on the bill and they’re now including next months payment (March) in my immediate shut off notice! I was 3 days late!!!! Wow what a scam!!
These people are crooks! They gouge you. Cause they know you gotta have their service. It’s rediculas the fees they charge. They didn’t pick up trash for a whole month through no fault of our own but we still had to pay for the service. Always overcharging.
This is the worst Utility Company I have come across! They charge you to use your card, even on the phone! They charge you more to use it on the phone than they do the website. if you are 1 day past due they will not allow you to pay on the …
Absolutely horrible company. Made a payment over the phone and then was sent a shut off notice in the mail along with a penalty fee. I called to ask about why that was when I paid my bill less than 2 weeks ago. The lady was rude and told …
The website, when it actually works, is very confusing. The automated voice doesn’t work either. So if you want to pay your bill you have to sit on hold forever. You also get charged an outrageous service fee for paying your bill even when paid early lol
If I could choose a water company I would choose differently, however our mobile home park chose this company. They are unfair with their online portal. They charge customers who aren’t even in the same state a fee to do online …
Charges $5 for over the phone payments, cannot pay after business hours (which is extremely limited), extremely ridiculous fees, cannot pay by the website (making an account; pay without log in are both broken). The only reliable way to …
Forgot to get my bill paid during business hours. I called and paid the bill in full the next day. I have never paid them late since I have had an account with them. Just received a shut off notice and $14 late fee in the mail. They wasted no time sending that out since I called the morning after my bill was due.
Scammers and ripoff! They don’t even answer your phone call! I spoke to them once ! Very nasty people and they must be shut down and Prosecuted to the full list extent of the law! I was forced by my landlords into this company I have a …
Apparently if you don’t have a water meter you still get a bill of $50+ per month.
This company should be investigated by the state. Their website does not work half the time when trying to submit payments and there is no option to receive a confirmation e-mail. They will stick you with a late fee and there is nothing you …
Very confusing billing system. Postcards sent in the mail always say something different than what the online account says. Haven’t been able to pay online in over a year because the website is “being worked on” Very annoying and inconvenient.
Scammers !!! I got a shut off notice after I have proof when I sent my bill it was on time then they proceed to take the money out of my account days after the due date on my bill!!!
Absolute worst company on all accounts. Scalpers, scammers, pure evil. Water gets shut off all times of the year, the amount owed is always sketchy and different each month. Seems they just charge late fees and extra fees whenever they want. If you are moving somewhere and this company owns your water, do NOT live there.
Worst water company there is saying I went tough 15k gallons of water this month and changed me $300!!! How does one single man go through that much.. easy answer I don’t and there scamming people
I called today and although I was on hold a few minutes I received excellent customer service from Anna and was taken care of immediately 🙂
I set up my autopay and they sent me a shutoff bill every single month anyway because they set the payment date to be right as it’s due. So I stopped paying attention to shutoff notices. Then they GOT RID OF AUTOPAY in June during a …
No words can describe the constant poor experience with this so-called company. On 6/5/21, I made a payment through their poor electronic system. It appeared everything went through clearly; however, after checking my account days later, I …
TERRIBLE can never make a payment; they rip you off! Always closed! Hate them so much! Figure it out people , how do you expect me to pay my bill but no one is there to take my call to pay my bill and I can’t make a payment online! TERRIBLE TERRIBLE TERRIBLE !!
Absolutely Horrid company. Late notices are never on time. Shut off notices are sent with the same bill days before shut off. Horrible employees who come to your door even despite being told several times not to. Unprofessional fix it …
I have not lived in Westwood Heights since October, yet I can’t close my account because my landlord has to?!? Since she won’t I continue to receive a bill with no water usage, but almost $20 for a service I can’t cancel! This place is completely backwards and totally incompetent.
Wow. To think these properties do business with a water company that has one star. I cannot wait to move out. My review for where I currently live will tell ALL. …
This is one of those companies where I wish I could give zero stars, but Google will not allow it.
Universal Utilities overcharges for simply connecting. I pay a minimum of $60+ a …
These people are rude. They will break stuff on your home and then not want to replace it!!
This place is a joke. Never answer calls. Never answer questions. Customer service is a joke they do the same thing. They want their money but cant answer a simple question or a phone call.
0 stars if i could. 4800- 6600 gallons a month for a two person home?!?! they don’t read meters, say they are “smart meters”, tell you to read your own meter and report back with the numbers. …
This place is a total rip off. I don’t understand why are manager of our complex uses this water service. It takes you probably about an hour just to be able to talk to somebody when there’s an issue. And if you need help when you’re in a …
Universal utilities only cares about 1 thing, MONEY they could care less about people, its all about the money because you have to get their service. Water service is a must so they can and do what they want.
Can’t ever reach them when you have a question or concern. The company came into the trailer park (after the management company decided we needed to be charged for well water). Beyond that, did a terrible job hooking up our water meter and …
My water bill has been 30 dollars for the entire year of 2020 now all of a sudden its 180. That damn near 6 times more! There is no leak. We ask them to check theireter and its nothing wrong with it. They will be in the neighborhood on the …
If I could get this zero stars I would…I have been trying to call all morning to see how much my bill is so I can pay it so they don’t shut my water off and the phone is busy!!
Have never had a problem, and have been a customer for many many years!
Rude on the phone. Won’t help you out. Takes them over 3 days to turn your water back on. Straight trash people who work there
I wish there was a way to rate 0 stars. First of all, this company charges a fee to pay online. This company charges a fee to pay over the phone. The ONLY way to not pay a fee is to mail a check. So I did that, well they send a shut off …
When my landlord switched to this company, my bill went from $20. a month to over $80.
Hold times are hours long, it’s absolutely ridiculous. And to top off your long wait, customer service representatives are rude when they finally do answer.
I live in Crestview Manor and this place is a Scam. Charged $220 for a meter for freeze up which didn’t happen. Paid my balance yesterday and was on phone with rude lady. Had to call multiple times before someone answered. They still have …
An out of town water company? My meter isn’t even connected to anything and they still feel they have an accurate reading.
Their is no way my water bill is almost $150 a month ….. They are also double charging and to even male a payment you have to pay them an additional $5. They disconnect you before the notice. The double charge to even get it turned back on ….. So if ur bill is 80 dollars be prepared to pay 2x that amount. Very un professional.
Most water companies you can just call right up, figure out the problem. Not this one. They won’t ever answer.
Biggest joke..they shut my water off and then I paid it but wanted 60 extra dollars to turn it back on I didn’t have the funds in my bank and the time but gave my bank information to pull two days later of the 60 dollars..my bank covered it …
Their “postcard bill” is very confusing. The on-line statement is even worse. Fortunately I am able to pay my bill every month. However, having to pay a fee to pay a bill that is on time and being paid in full IS definitely a SCAM! What …
If I could give 0 stars, I would! Been living in a mobile home park and have never had a more confusing or WRONG bill before. The first bill we got, says 06/14-07/19 and our usage of water was 143 and ACTUAL says 14,300 gallons of water?!? …
Terrible customer service over priced and dont answer when needed constant outages and boil orders would not recommend! They also have no care in the world for customer service.
Add charges to your bill without notifying you. They are being sued in other states indiana will be the next. I got 220 dollars added to my bill for a freeze up that never happened. Wouldn’t I know if my pipes froze I wouldn’t have water or …
Do not, I repeat do not deal with this company if you don’t have too! They WILL not help you. Even if you are 2 days after your shut off, they refuse to extend it so you can avoid your water going shut off. 3 small children here, husband …
They are the worst open three days a week over charge can’t get anyone on the phone to discuss my bill how is this company able to manage my water from the other side of the state
This is pure oppression of the people! Paying for rusty water that you can’t even drink. If we paying, the least they could do is have decent water. Wouldn’t recommend this company to anyone. Owners of these trailers parks: quit taking …
How it’s legal to do business like this, I have no idea… but it doesn’t suprise me when they’re located in Flint!!!!!!! I have been waiting for my bill, but it never arrived in the mail, and now they want $285 for one month of water?!?! Whoever runs this company should stop drinking the water in Flint immediately
Haven’t been able to pay online or over phone. Have now been calling for 2 days and they will not pick up. How do you pay your bill?! Avoid this company at all costs. …
I enrolled in AutoPay but there was no payment taken out of my bank account. So … I called both numbers – one 3 times and one 2 times and was on hold for almost 10 minutes on each call. No customer service rep ever came on the line so I …
Company is respectful. Check rate and do not over bill. Works with residents
Came shut off water 3 days ago. Took care if the late payment and was told they would be out here within a day or two to reconnect. That was two days ago and guess who is closed on Fridays?! I will be calling the health department this is not okay!
I wouldnt even give them a one rating this company is horrible they never answer their phones we’ve been without water for 4 days because of a main water break and I can’t get nothing done cause they won’t answer the phones
We didn’t get a bill for next month & they kept us on hold until closing. I will NOT let them shut my water off.
This is rediculous its enough the preserves overcharging by uping ppl rent now we gotta deal with they f up water company cutting everyone off…my bill was due and i got cut off because i couldnt get through to pay it over the phone
Worst water company ever. Their autopay service is not through them. They charged me $50 nsf fee then told me my checking account was closed. Then attempted to turn my water off thank god I was home. Called my bank they never attempted to take my payment either dates. Got nsf fee back. So wrong.
The customer service is basically non-existent. I’ve tried calling and have stayed on hold for more than ten minutes several times. They’re attempting to charge me for a water meter that is the owner’s responsibility. Found out that the …
Very friendly individuals. I usually go between 5:00 and 10:00 p.m. the environment is very pleasant. Some weekends they have the DJ or a band and a little younger crowd. With my experience anytime would be a good time to sit and have a nice cold one and relax.
I would give them zero stars if I could. We are always overcharged. Last month they tried shutting our water off with no shut off notice and no bill in the mail. And this morning at 6am, our water is off once again due to other people …
THIS PLACE IS A JOKE. I never received a bill in the mail. So they come and shut my water off. When I called I told them the situation with me not getting a bill in the mail and the lady said “ you didn’t receive a bill but we told you” so …
0 stars! So last month when i paid they double charged me. When i called them to stop payment they said to call my bank bc they couldnt do anything on their end supposedly. So i called my bank and they had to stop payment but with both …
Horrible customer service Nesha very nasty I’m still waiting for my water to be connected and they are closed on Friday now I have to wait until Monday I don’t know why this company has this contract for water. When ever you call it’s a 30 …
Customer service is extremely rude and the water prices are ridiculous in a trailer park with a well with water you can’t even drink and they are charging an ungodly amount for it! What a rip off company!!
I paid my shut off so I could get my water turned back on. Since they could not wait one day so to inconvenience me they made me wait for the full fourth-eight hours before they turned it back on. I don’t understand how I live in Mt …
These people are scammers and thieves! So many of these reviews are so similar to my issues so I won’t go into too much detail. Shut off with no notice, now I’m told I have to pay $500!?! To get it back on? It’s sick how these people are …
They are FRAUDS. I have reported them to the BBB on behalf of my daughter who has lived in a trailer park that gave her no other option but to use this company. We live in Alpena, Michigan. She has lived there for 1 month but has been …
Found the water meter leaking last night. Called at 9 this morning, spent 2 hours on hold before finding out that they want us to shut off the water. They won’t be in our area until February 6th and they want us to pay $280 to replace the …
0 stars if i could. Never got bill in the mail then they shut off our water. Called them waiting for 20 minutes to finally talk to someone. Told her what happened just for her to tell us that “this is a monthly bill just because you …