Shipley Energy, a fourth generation family-owned business, has been providing outstanding service to residential and commercial energy customers located in the Northeast region for over 90 years. Shipley Energy is committed to being a responsible corporate citizen by seeking to improve the environment by offering renewable energy products, improving customers’ energy buying experience, promoting energy conservation, and supporting our community.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
| Friday | 7AM to 5PM |
415 Norway St, York, PA 17403
I originally had written a bad review of this company in the hopes to get someone’s attention to make it right. Well it worked. After my review about my experience with Shipley, they called me to discuss what had transpired. After …
All I can say is that Shipley saved my day today. This is the 1st time I’ve used them but will be sure to use them from now on. I didn’t know my oil guage was broken so I woke up this morning to no heat knowing we have a big snow storm …
Thanks for your exceptional service to our community! Thanks for helping us save money on our energy costs!!
It’s been several years since signing on with Shipley(15yrs+) and I have been completely satisfied
I’ve had Shipley Energy for years and not only are they reasonable but they do a lot for the community and their customers. I highly recommend them.
Been with Shipley now for 4+ years. Their customer service is fantastic. They’ve always been on time for deliveries!
Great company to work for. I’m employed at the sinking spring yard and they are being very awesome with me being out of work from my cancer surgery. A good company to work for. I’m happy to call Shipley Engery transportation home.
Excellent customer service, had an oil emergency and they were quick to help!! Thank you for everything!
I am pleased to be able to support a local energy company and doubly pleased that Shipley offers a green electricity alternative.
do not wast your time like I did.
in July I had requested a quote for installation of a propane tank and a HVAC unit on the 5th I got a return call on the 7th we set appointment for the 14th …
Excellent …Customer Service ! Great Energy prices !
I switched to Shipley for both electric and gas and their rate lowered my supplied cost. I would recommend them to others.
They are always available to help me out when I need them. Friendly customer service.
this company is not your regular energy/utility company: they put efforts to build connection with customers, they make the interaction with them fun!
I had this company for over 18 months and was really happy with them. My contract ran out in May 2019 and I didn’t see a point signing a new one considering I had no plans on even entertaining the idea of going to a different supplier. …
The only thing you do not provide is credit/debit balance on your monthly statement…..This I would like to have…..Service is otherwise fine…..
My experience with Shipley Energy has always been positive; they offer competitive rates and great service. I especially like how they are a family owned business and actually give back to the local communities where they have a presence. I’m happy to leave a 5 star review for a great local company!
I never leave reviews but feel obligated as I would not recommend Shipley to anyone. Terrible experience all around.
I had a few questions as a new customer about the rewards program. Seth was very helpful getting me set up , explaining everything and also had customer service help my daughter with her rewards. VERY SATISFIED
They time your deliveries so you receive your propane when the price is at its highest
Horrible service…We were paying market price for our electric service and we recently received a usage increase of over 65%. I understand rates fluctuate but over 65%!!! Our intro rate was at market so it wasn’t big savings but for this to be your post-intro rate is crazy. Moving on to another company.
It is a great company that is dedicated to serve their customers well. It provides a great product and service.
I have excellent service with Shipley Energy at a really great price!
I’m with Shipley Energy less then one month. For now, I like the very easy process of transferring my accounts from my previous company.
If you are an Ohio Choice customer (or anywhere that you have a choice to use their services), DO NOT SWITCH TO SHIPLEY. I switched to Shipley at 3.95 cents per kwh, and at the end of the year, it ballooned to 11.9 cents per kwh (added …
Appreciating the willingness to work with their clients when times are tough, is the reason we continue to patronize Shipley Energy. Their customer service is awesome!
Prepaid for propane delivery last week and all they deliver it and then send me a invoice saying that I owe over $345. And trying to get someone to contact you is an absolute joke… Terrible customer should have realized it when I was on the phone to set it up for almost a hour.
I have the absolute best prices on my electric and natural gas! Very happy!
I called several weeks ago and made an appointment for today to have my AC serviced and my propane tank to be swapped out by Shipley Energy. They have been my service provider for over 20 years. I needed to be at my home while the service …
Possibly the worst company I’ve ever dealt with. Was left without heat for 11 days, and only fixed because I called a contractor. Service Contract wasn’t worth the paper it was written on. On the occasions I had service personnel on-site, half were professional, half were rude or incompetent. STAY AWAY FROM THIS COMPANY
These guy’s are top notch. Their customer service reps were thorough, friendly, and had accurate information for me in minutes.
I like the people working at the call center. They are friendly, helpful, and easy to understand!
Awesome place to work and they always give great and satisfactory service to customers. Wish more businesses were like this
Signed on to Shipley Energy in 2020 and service has been great. They seem to care about keeping their customers in the loop with information and to provide satisfaction to their customer base.
If I could give zero Stars I would. They have the worst customer service on Earth!!! They are the most ignorant impersonal people I have ever dealt with in my 35 years. We will not be dealing with them next season. Save your money!
So happy I changed from oil to gas with Shipley. Their experts did extensive work on my new heating system in my 175 year old house. They even took out the old oil drum. Excellent work!!!
I’ve been with Shipley for several years for gas service and just got a great rate on electric. Thank you Shipley
We’ve been Shipley Customers for 20+ years. Although I don’t recall much before I retired (working and raising kids) 12 years ago, since then I recall nothing but prompt and quality service!
Shipley Energy is saving me money. I totally appreciate it in this time of need. This is the first time I could save a little this whole past year in comparison with previous years. And I was home more due to the pandemic. Again, I appreciate your company and hope we can continue to save in the future. 🙂
Shipley bought the company we used to get oil from. So far they have been great and we are happy with them. They have solved any issues we have had and are wonderful to deal with.
I would love this company they delivery oil at night also for me great I recommend you all
Few times we had to call them to get them to come out and fill her gas tank. Not many problems with that Since then. We had one guy who didn’t want to go through the fence couldn’t understand that. Customer service, Melissa not great. …
Changed my rate from $1.85 to $4.74 without any proper forms of communication. After I called them to dispute my rate change they insisted that they sent out a letter that I never received. I currently have an investigation going on for the …
Scammed out of hundreds. We have been using Shipley for years and they randomly call us saying we were out of gas. We weren’t and they have no way of knowing unless we tell them. We went ahead and ordered a fill up on our 22 gal tank. They …
I am quite happy with the service I have received so far from Shipley Energy. I signed up for their ’12 month – Fixed Price Program’.
It was a very good year that we had with Shipley Energy. Unfortunately since they raised their rates for the new year we will be going to a different provider, unfortunately Shipley was not able to match the rate. Will miss their rewards program.
Great company to work with. Fair and conscientious about customers needs. Always prompt and courteous over the phone.
No problems with service. Shipley supplies my propane and electricity. They offer great intro rates for new customers the 1st year but look out the second year. They will jack your rates up out of site. They just quoted me my new 2nd year …
Customer should be very watchful of their “budget” plans and how they renew the contract with raising the monthly payments by almost triple.
In my case, rough numbers, I was paying 209 a month, and at the end of the term …
Always helpful staff and on time for any appointments scheduled. We have never been left without oil.
Our heater went out. Someone was here within 2 hours. A part was needed and installed. It was covered under the contract. Great service! We were warm again by early afternoon. Wonderful 👍 …
Shipley has been so helpful and kind as we navigate new waters with my husband’s health.
I am a new customer to Shipley. So far so good! I know they are a solid company and their rates were hard to beat!
My experience with this energy company is similar to most. One expects to be able to rely on the supply, get a fair price and be able to pay on-line with little difficulty. Shipley does those. not much more needs saying.
My service call with Shipley was on time and was very helpful for me determining which direction I wanted to go with a future project.
I’ve been with this company for several years and am very pleased with their pricing. They always notify you well in advance of your contract pricing expiration. Also they do Summer give a way gifts & you earn points to use towards gift cards as well. I actually won one of the give a ways this year!!!
Great Company!!!
I just won one of their Summer Contest prizes! It’s not too late to get in on the action. Good Luck!!!
THEY HAVE ALWAYS WORKED WITH ME WHEN MONEY WAS TIGHT, ALWAYS GAVE ME FANTASTIC SERVICE, AND MADE SHURE WE WERE WARM IN THE WINTER. ..I WILL ALWAYS USE SHIPLEY AND REFER THEM TO ANYONE…THANK YOU SHIPLEY DRIVERS, AND CORPORATE..BL MARSHALL
Very knowledgeable and affordable when they came to my house to service my AC unit. Customer Service was great as well. Since having my AC serviced, I’ve signed up for them to supply natural gas and electricity to my house. It was a smooth …
nice rate. courteous service reps but anything outside of the script they read is just ignored. they do not handle simple requests and you wait forever to get responses. Customer service is definitely lacking.
Great customer service! Always keeping you updated on contract dates and rates, no guessing as to when it ends. Would highly recommend Shipley Energy.
I have switched suppliers more than once and this company was the easiest to deal with out of them all. Pleasant experience. Best price.
I have always gotten good service at Shipley. Everyone who I have dealt with has been very helpful.
Made a chat conversation about adding my electric with Shipley, the gentleman said that he would need to call me and within 5 minutes he called. Made the process very easy. Great customer service.
Love the giveaway with Shipley Engery. I won a prize. Yeah.
Gary was kind, courteous, and delivered with a smile!
DOUGLAS KLINE, HE WAS TOTALLY PROFESSIONAL, POLITE, AND ANSWERED ALL MY QUESTIONS, PATIENT AND KIND. VERY EFFICIENT, 100% SATISFIED CUSTOMER.
My elderly mother got talking into signing up for Shipley’s $49. Monthly service plan. She has had it over 5 years = $2,940. She was promised twice a year cleanings and a bunch of other stuff. As the pictures will prove. She has gotten 4 …
RIP OFFS WE HAD A GUY COME IN TO CLEAN THE FURNACE 275.00 SPENT 5 MINUTES ON THAT CHECKED OUR THERMOSTAT SAID WE NEEDED A NEW ONE .had to leave to get one stuck it on was here no longer than 15min.BILL WAS 584.00 NEVER CALL THEM AGAIN!!
Received my first delivery of oil from Shippley Energy today. So far my experience with this company is very good. My rating will remain very good as long as my corespondence with Shippley Energy is provided to me via email or through a …
I’ve been an oil customer of Shipley for years. This morning, I woke up to no hot water. Ran to work, took care of a few things and came home. Used the chat feature to request a service tech to come out. Super easy, and super quick to make …
When my rate agreement ended, they raised by rate to 19.9 cents/KWH. When I called they said the variable rate is more. Then they gave me a quote that was almost twice what PECO’s current rate is. They then said — PECO’s rates are …
Gary and Ean came to my rescue this morning when my heat suddenly stopped working late last night. Being a mom of three with a four month old, I immediately got on the phone this morning hoping I could get someone to come out before the …
Darren delivered heating oil to our home today and he followed our delivery instructions perfectly; where to park and where the fill pipe is. He was quick and efficient. We appreciate drivers, and companies, like this.
Dishonest practices. Charges delivery fees, and purposely delivers fuel when the prices are at the highes, even when fuel is not needed. They are very rude and will not work with poor people. They screwed us hard, came and took our tanks …
Electric rate was good initially but when term is over they quadruple it then takes two months to get on another fixed rate. They send notice supposedly but either looks like junk mail or no notice. Keep track of term and switch providers before the end!
So I used to be satisfied with them, I’ve had them for years. Somehow, even though I’ve been on their auto delivery/budget plan for years, they made a delivery during a window where that budget wasn’t in effect?… A delivery I did not …
Customer service is pretty terrible.
My heater broke, and I called thinking they would be helpful since I get my oil from them – to start I got immediate attitude because the number i was calling …
We just got a heating oil refill. We own the tank. 2 weeks ago we got 200 gallons and was charged $1300. My 73 year old girlfriend pays the bill and has been a customer since 2001. She is not very computer savvy. This is outrageous! …
If I could give zero stars I would. Shipley is a very poor company when it comes to being transparent and customer service.
I signed up in November on their website after doing a google search for local …