Detroit-based Quicken Loans Inc. is the nation’s largest home mortgage lender. The company closed more than $400 billion of mortgage volume across all 50 states from 2013 through 2017. Quicken Loans ranked highest in the country for customer satisfaction for primary mortgage origination by J.D. Power for the past eight consecutive years, 2010 – 2017, and also ranked highest in the country for customer satisfaction among all mortgage servicers the past four consecutive years, 2014 – 2017.
| Saturday | 9AM to 8PM |
| Sunday | 10AM to 7PM |
| Monday | 9AM to 10PM |
| Tuesday | 9AM to 10PM |
| Wednesday | 9AM to 10PM |
| Thursday | 9AM to 10PM |
| Friday | 9AM to 10PM |
1050 Woodward Ave, Detroit, MI 48226
This company is a joke to do business with. It’s been over 4 months since starting a simple refinance with them and still not done. Jake Archer is the first and foremost reason I would never do business with them or recommend them to anyone …
I had a solid positive experience with the people of Quicken Loans. Josh was very intelligent and had excellent communication skills. Tiffany in closing was stern but engaging and as light hearted in her badgering to get the system …
Michael Schelach was great. If it hadn’t been for him I would not have continued with Quicken Loans. Many of the other employees were inadequate in their knowledge. It should not have taken 4 to 5 weeks to complete my refinance. I had to do …
Terrible people to do business with. They are a no-risk lender, meaning no risk on their part. They charge you $500 if you want to start a loan with them. You should never have put up your hard dollars to be a customer! They disguise …
I was a little taken aback by how easy it was to get the refinance started, and the website was easy to use too. 30 days later, money in the bank account and ready to build the workshop. Quicken Loans made this so painless, I am still in …
I am a 51 year old woman, and I have to say, this was the easiest loan I have ever done! They kept me informed all though the process without being a nuisance. I never even had to leave my house for this loan, They even sent someone to my …
Honestly it was the fastest easiest home loan refinance experience ever. I started by inquiring with their website on September 27, and was closing by October 5. The paperwork was easy and organized. The staff was very timely, polite, and …
After getting a paper in the mail for Quicken Loans, I called and talked to a loan specialist. She was so informed, helpful, and ready to help me get a better loan. She explained things to me several times when I was confused and was …
I couldn’t be happier about the experience I had with Quicken. As a first-time home buyer, I didn’t really know what to expect. To make matters more complicated, I ended up buying a short sale, so the process took a very long time. All the …
I had tried for several years to refinance my house after my divorce. I was unsuccessful every time until I called Quicken Loans. I didn’t expect them to be able to help me, but was absolutely thrilled when Brian Fowler was able to not …
I have closed on many loans on both sides. I have worked as a Notary Signing Agent as well as a customer on the refinancing side. I must say that working with Quicken Loans wasnt one of the easiest, but THE easiest process that I have …
Hey if you want a company to sweep you under the rug and forget about you then use ROCKET MORTGAGE by Quicken Loans. I had a pretty standard refinance that started mid July. I had all my documents in and verified and then nothing. I had to …
GREAT EXPERIENCE! Everyone I spoke with and dealt with in any way was super professional and so helpful. It was the easiest experience I have every had when dealing with getting a mortgage. I could not believe how fast the process went. …
The best loan application, processing and closing experience I’ve ever had. Applied online in about 20 minutes, several phone calls to get some documents required (as a self-employed individual) and a couple phone calls to schedule the …
HIGHLY RECOMMEND! Amazing experience for a first time home buyer! Quicken Loans walked me through the process every step of the way. Then, 6 months later, when a lower rate was available, they contacted me and made the refinancing …
I really enjoyed working with Quicken Loans on my refinance. They were very professional, and their customer service was outstanding. They do a great job of communicating with you from start to finish. …
If I could rate lower I would. They are quite literally the worst company to work for. They do not care about their employees at all! They over work everyone until they are burnt out, and then claim that they aren’t working hard enough. …
PURE EVIL SCAM.
Charged me a $500 good faith deposit up front, which later gets called an appraisal fee. Not really a deposit since they won’t refund it for any reason. I …
I recently spoke to an agent regarding refinancing my home mortgage. I told him that I was working to repair my credit score and I didn’t want a hard-pull unless they had a more affordable option lined up for me. I recently leased a car, so …
Stay away from this company. The loan officers sweet talk you, then he transfers your file to another person, then your case it gets transfer to another 5 people. Every person you deal with ask you for the same documents over and over …
I would recommend Quicken Loans to anyone buying a house or refinancing. It is the best customer service I have ever received from any major organization. They were so helpful and proactive in making sure I knew what was going on each step …
The Quicken loan process was good and bad. Once all documentation was submitted and corrected, process went relatively quick. The gentleman from Title company was great, and having electronic copies of documents to review prior was great. …
I was very pleased with my experience with Quicken Loans during my refinance. I would have to say the two things that I wasn’t to crazy about were all of the emails that I did receive, and the lady that came out to do my Appraisal. I felt …
We refinanced away from one of the big banks and used Quicken Loans. As a person that works in the financial services industry, I thought this experience was one of the best I’ve had. The convenience of working over the phone and online was …
My experience with Quicken Loans has been outstanding. Everyone I interacted with was friendly and professional and being able to do everything online was very simple. I think Quicken as made the process as painless as possible. …
I had a great experience with Quicken Loans. The web portal worked fantastic, the ability to upload all of my documents was extremely simple and the Refi team was very responsive. The closing was fast and having the attorney come to my …
I was absolutely amazed by the quick efficient service provided by Ryan Steward, the loan officer which helped me throughout my refinance process. The communication from beginning to end made it a smooth process because I was being informed …
Quicken does it right!
I’ve had experiences with other mortgage companies/banks and I’ve never …
The Quicken Loan experience was great! Everyone was friendly and positive. The on-line format was easy to understand and explained each step of the process. So much easier than any other real estate transaction I’ve ever had! I am definitely planning on coming back and will refer others.
The whole process was very easy and they provided numbers that were clear and accurate. I could call my loan specialist any time and she would get back to me quickly (Thanks Debra Garrett!). Once you were at the closing stages, you were …
I am very pleased with my refinance with Quicken. I have been trying to get out of a adjustable mortgage for several years without any success. My sister suggested Quicken. A representative called to take my information and I was told …
Quicken Loans was great! I couldn’t believe how fast it was. From first contact to closing only took a month. My first mortgage took twice as long. The banks I deal with regularly dragged their feet just to quote me a rate. I would highly recommend Quicken Loans to anyone looking for a mortgage.
I was very pleased with my experience with my refinance with the HARP program. I had tried with a local bank to refinance my mortgage but was unable to because my house did not appraise for high enough. …
I actually was curious about what might be available in the world of refinance. I clicked on a site and Quicken contacted me the same day. They were the first to contact me. As I was familiar with the company’s growth in Detroit I was …
Pressure tactics with “flash sale” offers. Was bounced from my original loan originator because I asked why the origination fees were so much higher than other lenders I was comparing to. Then when I told him I couldn’t commit to his flash …
My closing went very smoothly with Quicken Loans. Nathan Judd was a great loan officer and his team of closers kept me posted every step of the way. I am very pleased to have lowered my payment by almost $400 a month. What a savings. I …
I was very impressed at how fast and smooth the process was to refinance my home. The staff at Quicken Loans, Inc. was courteous and very helpful through the entire process. The ease of using the website to upload documents and other …
I am thrilled with the amazing customer service! The support and attention to detail by the team that prepped my loan was impressive. The speed of the process was equally amazing. I am telling everyone I know about my experience. My mother …
The most difficult part in my investment property refi was getting the paperwork together on my end. The people that I worked with throught the process was fantastic! Everything went smoothly and I ended up with a great result! We saved …
Our Quicken Loan experience was quite a challenge. Every hurdle required much effort on our part because our home was flooded at the time and we were sleeping in our motor home/ My husband kept saying, “forget it”, referring to the re-fi. …
The Quicken team was outstanding from my first contact with them through closing. The customer service and frequent updates kept me up to date as my loan was being processed. The Quicken experience was the best I have ever had financing a home. I will use Quicken again.
We were very pleased with how quickly and professionally Quicken processed everything when we decided to refinance. Everyone was so helpful and got back to us right away when we had questions. I would highly recommend anyone looking to …
The whole process was straight forward and easy. Quicken was very good in keeping me informed about every milestone reached during the entire process. They used every available mode of communication to keep me abreast of any and all things …
Quicken Loans was so quick and efficient. I heard from them numerous times a week to update me on the status of my refinance. Having borrowed to purchase my home from a different lender 4 years ago, I recall being left in the dark 98% of …
1.) They called me to offer better terms on my mortgage
2.) They charged me $0 to refinance (not even a good faith deposit!)
3.) They were FAST. …
I have never experienced a more efficient and pleasant experience than that of Quicken Loans. The refinance was so quick and the communication was very thorough. They walk you through every step of the process and move at a pace that is …
I had an overall acceptable experience with Quicken. Initial contact with their representative was straightforward and the application process was easy. Follow up with their caseworker department was a little frustrating. It might be due to …
This was my first experience with Quicken Loans and it was very good. I have already told several friends about my refi and recommend QL if they need a mortgage in the future. …
The people I dealt with were were very professional and answered any concerns or questions I had. This is my second time financing with them and each time has been a good experience. They are very attentive and knowledgeable. Brian Elwood …
What a treat it was refinancing my home with Quicken Loans. All of the staff were very courteous and helpful with the entire process. Service was quick and they kept me up to date throughout. The refinancing experience with QL was quick …
We had a truly excellent experience refinancing a rental property mortgage with Quicken Loans. They manage to make the process not only painless, but even a little bit fun! We were taken care of every step of the way by a great team of tireless professionals. A+!
We recently refinanced our home mortgage with Quicken and we are very pleased with how smoothly it went and how pleasant the people at Quicken are. We would recommend it to anyone. I received a gift card for writing this review, regardless of whether I had a positive or negative experience.
Sure, they are quick and easy…but that is just the Rocket Mortgage interface. They don’t care if their loan estimates or closing date estimates are FAR off. They basically throw their hands in the air and say “that’s too bad” rather …
I highly recommend quicken loans. From the start of the process, communication was excellent with every member of the team. The process was quick and efficient. Having the online website kept me informed every day, and every step of the …
Stay away from Quicken Loans and Rocket Mortgage. I would give them a 0 star if that were an option. My experience is a lot like others. I have a great credit rating. Unfortunately I have rental property which they knew about from jump …
I have wanted to refinance my house for years, but was terrified of the process. Quicken Loans was working with my current mortgage lender, and they sought me out for refinancing. The process was fast, easy, and stress free. Everyone I spoke with was knowledgeable and willing to explain every aspect to me. I’m very happy!
My loan specialist, Vincent Kondur, was absolutely incredible, and I cannot recommend him highly enough. Every step of the process in applying for the loan and finalizing the paperwork for closing was a breeze. Communication was …
Horrible, first Jason called my husband trying to refinance our current mortgage. He called him while at work pressured him. Finally my husband told him ok see if you can lower my monthly payment. Basically to get him off the phone. Jason …
Quicken loans helped me refi my home so fast it was unbelievable!
From the moment I was in touch with them it took a few days to get the paper work sorted out and filed, and then they closed the loan in a week! It was amazing …
I would not recommend working with Quicken Loans. I allowed myself to be pushed into something too quickly. I decided to cancel the application. They have said verbally that they will process a refund of the $500, but I have a feeling that …
They are not quick and easy!! They say they are as I was told I was the easiest client as I got them all my paperwork on the phone. I was advised the average start to closing is 21 days which I’m almost 60 days in and not closed yet. …
I received a gift card for writing this review, regardless of whether I had a positive or negative experience …
I had nothing but great experiences with every contact at Quicken Loans. When my previous bank tried to pull a fast one on me by switching servicers during the middle of my refinance, the great people at Quicken Loans did everything they …
Yaser hamdan is Who you should talk to because this was the best service and I worked with him throughout the whole refinance process he gave me the best deal I could ever find and if I have any questions all I have to do is text him it’s …
Quicken Loans was extremely helpful, friendly and knowledgeable. We were surprised at how smoothly and quickly the loan process was. They worked with us financially to ensure we didn’t lose the loan, or the great interest rate we got, which …
This is a SCAM. They’ll expect a $500 “good faith deposit” from you to “pay for the appraisal” or they will not proceed with your loan. You will NOT receive it back, even if your loan is denied. Their appraiser “from Amrock” (supposedly a …
My experience with Quicken Loans was very positive. Your staff is competent, committed to good customer service and your process is efficient. I particularly appreciated how easy it was to upload documents into your system. I would recommend the Quicken loan experience to my family, friends, and co-workers.
When I went to refinance my home, I filled out two applications the same Sunday evening. Quicken called me the next day and were ready to go through the process, before I knew it I was signing documents. They ought to rename themselves …
I had an amazing experience with Quicken. Everyone is very patient there and regardless of my ignorance in all things mortgages, they took a lot of time out of their day to explain everything to me. Everyone there seems professional and …
Our original loan with Quicken Loans was fast, simple, and extremely professional with a personal touch. And we were contacted later on as promised for a lower rate. Again, the process was smooth, simple, and efficient. The information …
We were not happy. We paid $500 for an appraisal that they did completely online as a desk top appraisal. It came in 50k under the price agreed upon with the seller. We quickly went to a local bank who had an appraiser come out to the …
Pros- very willing to sell you a mortgage, have a neat interface. Cons- not very knowledgeable about VA loans, and not willing to help once you’re locked in with them. I’ve literally had their help team tell me that I’m on my own to …
My experience with Quicken Loans was very unpleasant. Quicken Loans bought my mortgage from another company without my knowledge. They bought my loan because they saw that I was “never” late on my payments. They contacted me with a lower …
Would NOT Recommend… started the process fairly smoothly, until uploading documents. Loan officer could not see the 5 1099’s only one. Obviously I called to complain only to have another person and director call with no resolution. Upload …
I was amazed with the efficiency of Quicken Loans. They kept us updated on what we needed to submit and the status of the loan till closing. They were very professional and helped us refinance with a great rate. I have already recommended them to other friends and family.
Used quicken for our first mortgage in June 2019. Received a call to refinance in December of 2019. Went through the whole process only to receive a call in January stating they “couldn’t do anything” for us. Basically the mortgage banker …
Refinancing with Quicken was so much easier than I had anticipated! The process took less than a month! I highly recommend refinancing with them! I received a gift card for writing this review, regardless of whether I had a positive or …
I had a wonderful experience with Quicken on my house refi. I called on a Sunday and got the ball rolling with Andre Atkins. He had lots of options and made the best loan possible for me and what I wanted to accomplish. The entire team …
Not a great experience overall. A year later we are still regretting using Quicken. Didn’t have the best credit going into buying the home so we weren’t expecting much. But they assured us time and time again that it was no problem. Week …
I had just the thoughts of refinancing but when I spoke to Chris. His professionalism, advice and honesty made me refinancing my home through Quicken Loan. I was amazed to see their work process. It was an excellent experience. Everything …
One of my clients are working with (NOT) Quicken Loans right now and the only thing that has been quick about the process is the intake process. They run your credit and promise you so much and then they ask for more employment information …
my experience with quicken loans was a reassuring and pleasant business transaction the entire process. I was pleased to be dealing with such a friendly and courteous staff and would recommend them to anyone shopping a refinance. they …
My husband and I wanted to combine a first and a very high interest rate second
mortgage. We called Quicken Loans and received very quick, and helpful service. …
We were underwater on our loan, and Quicken Loans was able to secure us a new mortgage with minimal fuss. Everyone was very polite, friendly and helpful, and the Quicken Loans site made it easy to make sure all our paperwork was up to date without waiting through a lot of mailing back and forth. I’d recommend to anyone.
After the you deal with you initial lender, it goes down hill quick. It seems that all the paperwork that was needed to get you pre-approved needs to be doubled to still not be approved. Also everyone should know that Quicken uses …
We recently refinanced our home with a HARP through Quicken Loans. I would highly recommend Jeff Jones and Kyle Lis because they both provided us with excellent customer service. It took us a couple of months to get everything in order for …
My experience with QuickenLoans has been extremely positive. I’ve refinanced with them twice and have been very pleased with the service. I like that I can refinance with very few charges if rates drop like they’ve done recently. Their …
My clients used them as they were referred to one of their sales reps from a friend. Boy do we wish they had used my lender. More time spent delegating to the multiple number of people they introduce along the process than actual solutions …
It was great working the entire Quicken Team regarding our refinance of our mortgage, we got a great rate and terms. The entire team was always ready to answer any questions we had and the MyQL site is a simple and great way to track the …
I try to only leave positive reviews for businesses, but Quicken is pushing me over the edge. I made a preliminary call two weeks ago but have since started the mortgage process with another company. The calls and voicemails from Quicken will not stop. It’s bordering on harassment. I will never recommend this company.
My experience with Quicken Loans was very pleasant and hassle free from the very beginning. I was impressed with the employees professionalism and efficiency. My loan was closed within three weeks, while many other mortgage companies take …
From the very beginning to the closing of my loan my experience was absolutely amazing. Every one kept me involved step by step in a very professional and friendly way. I felt very relaxed and secure. I was very well taken care of. …
The team was very courteous and helpful, they were honest and up-front with recommendations and were thorough in their explanations of the process. I had an independent broker review my package, he said it was a good deal, Quicken was …
Very sad to share that Quicken Loans did not follow through with the quote they gave us on a refinance. They came back on the same phone call after putting me on hold and supposedly the “rate had gone up due to the market”….. We backed …
I paid $500 for an appraisal for my refinance. I was told that that would be my only out of pocket money they would need. Gentleman with quicken loans estimated my home at 190k , house appraised for 170k. I never saw the appraiser. …
I had recently refinanced my home with Quicken Loans. They were very efficient and easy to work with and saved me a bundle on interest charges and lowered my payment considerably. I was quite surprised to hear from them with a program to …
I received a gift card for writing this review, regardless of whether I had a positive or negative experience, however, it was extremely pleasant to work with all the folks at Quicken. My Banker Mike Zambo was very helpful, friendly, and …
The refinance process was smooth and efficient from start to finish. There was so much good work going on behind the scenes, that we had very little with which to be concerned ourselves. All questions and concerns were addressed immediately …
The individuals at Quicken Loans were outstanding. They were professional, timely, informed and kept the process of refinancing my home moving quickly. The website that uploaded and published everything to keep me engaged in the process …
I had a great refinancing experience with Quicken Loans. The process was very simple and most of it could be done online. My loan officer, Ron Helsen, was very knowledgeable, helpful and friendly. He really helped guide me through the …
The way Quicken has this process organized online is amazing. Each step of the way you have a different team to contact and they are always responsive and always there when you need them. You simply log in, see the status of your loan and …
Worst experience ever. Took two months of lies and constant phone calls to no one to ever give me an answer and then the loan ended up getting denied after they said we were closing the same week and gave our notice to move out of our …
This is my third time using Quicken Loans and once again, I had an excellent experience. It was fast, easy and I was able to close at my work place. The staff were always upbeat, professional, and kind. I have told many friends how …
To Whom it May Concern,
I just wanted to let you know that my experience re-financing my residential …
I loved being able to use the myql website to do almost ALL of the work, documentation and sign-offs. What a great, fast and easy experience. The reps communicated very well, were friendly and offered help. the title company made …
I had an amazing experience with Quicken Loans. I had been shopping around, knowing that I qualified for the Harp 2.0 program to lower my interest rate, and had already spoken with three other mortgage companies. The other banks couldn’t …
Unfortunately my personal information was used without consent by Cameron Walls, a loan officer at this Quicken Loans. I had asked for a fee sheet and he ran my credit without my authorization. I contacted Cameron immediately and I did not …
This is not a review that I take lightly. I understand that my current issue does not directly involve Quicken Loans, but Quicken Loans made the decision to sell my contract and personal information to a company that is sub-standard. For …
We just refinanced our loan with Quicken. Our original loan was with them too, so we’re pretty familiar with the process. I appreciate how fast they are with closing loans. As long as you get them the info they need, they keep it moving. …
One of the worst experiences I have ever had. If I could rate them with zero stars I would. This rating is based on the bitter taste that has been left in my mouth from trying to re-finance our 1st and 2nd mortgages with Quicken. …
My husband and I just closed on our mortgage refinance with Quicken Loans. We had a very positive experience. The process far exceeded my expectations and was one of the quickest and easiest refinances to date. All personnel were …
I have never had a better experience as a customer! The service was unbelievable friendly, fast, and efficient. Our refinance was handled start to finish, in less than two weeks! I truly am telling everyone what a positive experience it …
As an administrator in the service industry, lots of organizations speak about excellent customer service. I have been stuck with my former house financing situation until Quicken Loans stepped in. Everything from the first encounter until …
I refinanced by choice over 6 months ago and was so impressed with the process and thought it couldn’t get any better! Then I got a call a couple months ago telling me rates had dropped and they could refinance my loan again with no cost …
This was my second home refinance with Quicken in 3 years time. The process has improved in regards to advanced online service features (such as E-sign, submitting needed documents, keeping informed on current status, etc). My 2nd …
Our first experience with Quicken was so great, we decided to go with them again instead of our bank. I understand that there are more requirements to get a loan now a days, but it seemed like we were having to send more and more …
We have always been pleased by Quicken. Their ability to process loan documents electronically has been very fast and accurate. Quicken has this figured out. In recent years we refinanced to 5% and early this year we refinanced with Quicken …
We recently refinanced with Quicken Loans and we were so happy with the service we received. From the first contact with the Power Broker to the closing and follow up, we were treated great and it all went smoothly. They even came to our …
What can I say? Quicken Loans staff is outstanding. They promised me that they would contact me if rates went down and refinance for free at the lower rate – and they did. It was super quick now I am saving more money. I also like that …
Disappointed. At the beginning of the loan process, everyone was helpful and friendly. We signed documents and uploaded what was needed in a timely manner. After the inspection and initial appraisal, things changed. The sellers wanted a …
Quicken Loans just refinanced our mortgage and we were absolutely amazed! From our first contact with them until our closing at our home took less than a month. Everyone we spoke to really knew what they were doing and what we needed to …
I have worked in the Mortgage servicing industry for 16 years. In that time, I have had several occasions to deal with originators in a professional capacity. In most instances, they are unorganized and don’t take the necessary steps to …
Quicken loans representatives (KYLE & CLANCY) speak as though they are the biggest mortgage providers which is absolutely false.
Even after giving 1.5 months our loan want approved on time and they needed …
Our experience with Quicken was exactly as promised. Our mortgage team was professional, positive, reliable, and always accessible. They constantly kept us informed and provided status reports on our refinance package all the way to closing day. I would recommend Quicken for all mortgage needs. They are a great company!!
What an easy and painless process. Took my less than 10 days from start to finish. Everyone I dealt with where friendly, knowledgeable and answered every question I had. So glad my friend gave me Quicken Loans information to get my …
I can’t say enough about our how tremendous Quicken was to work with on our re-financing. …
I have had Quicken Loans for my mortgage servicer for 7 years now! I have never had a complaint regarding their service! They are timely, helpful, knowledgeable, and care about their clients. They want to make sure that they are doing what is in the best interest of their client, not the bottom line.
Quicken Loans is a class act! Steven was outstanding!! He knows his way around the refinance world. He was able to answer all my questions immediately. I was dealing with several companies at the time and Steven made it an easy choice. …
From the initial messaging with Chris, the whole loan experience has been smooth and very professional. Jennifer did a wonderful job keeping us on track and on time. …
Refinancing my loan with Quicken was a wonderful experience. The Quicken Loans Bankers were efficient and knowledgeable and made the process very easy. Lauren was professional, timely and answered all of my questions! I will most certainly …
Our refinance experience with Quicken Loans was unusually pleasant from beginning to end. We were informed throughout each step via email and phone calls. The whole process took only 14 days from the first phone call until the closing, …
We have gone through Quicken Loans to refinance a mortgage on a rental property. It was a very positive and efficient process. Everyone we dealt with was very knowledgeable and courteous. Our loan was processed quickly and we had the …
From the First call from Quicken with the news that I could save a lot of money with a lower interest rate that they were offering I was pleased to work with someone that actually new about what he was talking about and not someone from a …
My experience with Quicken Loans, Inc was the fastest refi, I’ve ever done. The entire team of people I worked with, especially Cassy, were FANTASTIC. They all followed up, returned calls quickly and bent over backwards to get to the …
The mortgage experience with Quicken Loans was amazing. We used them to purchase our home and our mortgage banker, Chelsea Loomis, and processor, Latasha Bolling, were wonderful. Both responded to our phone calls and emails right away and …
I loved my experience refinancing with Quicken Loans. Every person I spoke with was professional, respectful, and friendly. The technology allowed us to submit all of our documents electronically which saved us LOTS of time. The iPhone app …
Deanna Locklear made the entire home loan process so very easy. We didn’t even know if we could buy a home- everywhere else had said ‘sorry, we can’t right now, maybe wait a year and give us a call then.’ Deanna made it happen for us …
My experience with Quicken Loans and the refinance of my mortgage was very good from the first phone call to the closing/signing of documents. The entire Loan Processing team was professional and very kind. I felt that they listened to my …
A delightful experience from beginning to end. The periodic emails and phone calls during the process, to advise of the current status, were much appreciated. The easiest refinance we’ve ever experienced and it all started with a phone …
We have had six houses over our married life and have refinanced almost all of them. Quicken Loans was the most amazing, trouble free, and personalized company we have dealt with. We never had to wonder where the process was, they e-mailed …
My experience with Quicken Loans, Inc was quite different. The loan staff was courteous, efficient and kept us abreast of the progress of our refinancing. The Quicken Loan portal was a very streamlined process to submit documents and …
I was very pleased with my Quicken Loan experience. Everyone I worked with was very professional and pleasant to deal with. All my questions were quickly answered with a clear explanation. Quicken has simplified and streamlined the loan …
Quicken Loans is the used car salesman of the mortgage loan industry. Their loan officers have pushy sales tactics and rehearsed pitches to get your social security number all to give you a mortgage rate that is not competitive to other …
When my family chose to pursue a loan with Quicken Loans, we did not know what to expect. As we moved into the loan with Quicken, we found their team to be very knowledgeable and very responsive to all of our requests. We really liked …
Very unsettling to see how much higher the rate that was offered through Quicken compared to other lenders. We closed on a 15 yr. 2.25% loan January 2021, we were offered by Quicken Loans and Rocket Mortgage a 15 yr. 3.375% !!!! WOW was I …
I received a gift card for writing this review, regardless of whether I had a positive or negative experience. …
From start to finish, we were guided through the process of refinancing our loan. To that it went off without a hitch would be an understatement. It was a smooth ride throughout. Pretty much everything was explained prior to a step …
My husband and I decided to refinance our home so that we could do a few home improvement projects. We searched for a couple of companies online and of course, within minutes of inputting our information, a representative from Quicken …
We had a horrible experience with Quicken. Our loan officr, Marc Narcisse, was unprofessional and a flake. We could never get ahold of him during our loan process. …
We recently completed a HARP refinance through Quicken Loans, and would highly recommend them. Kory Witt was fantastic — he stayed in touch with us and kept our account open for several months while we waited on Fannie Mae to update their …
I had to give it at least one star but it deserves 0. I had the most awful experience while shopping for a lender. Being a first time homebuyer I was referred to Quicken. They are definitely well scripted and do not listen to meet your …
I only put one star because it would not let me put no stars. 5 months I went through nothing but delays and putting in the same paper work. I was refinancing my house I have over 185000 in equity should be easy right. They had my house …
This is the first time I have done a Mortgage electronically and I found out that I was very pleased with the results of doing it this way. It was fast and well organized and did not have to run back and forth with the Loan company. Quicken …
Very helpful with a mortgage – then almost immediately sold it to a different company. We made three payments. We are already having major problems with our new lender. Do not trust what they say. …
Our experience with Quicken Loans was great! Jason Jones waked us through the process, answered all of our questions and maintained contact with us until our home was officially ours. I would recommend anyone to use Quicken Loans to help …
This was the second time I’ve refinanced through Quicken Loans and I have to say the process just keeps getting easier and better. They treated me with respect and honesty and made the process as smooth as possible working around my …
This process could not have been any easier. Everyone at Quicken loans were true professionals. I was able to close my mortgage in 27 days, which amazed me. They kept me informed at all time of the process and made things very simple and …
We were shopping around for refinance rates and called Quicken Loans. After telling one representative that we were not interested in continuing with Quicken, we have been hounded by them ever since. THEY JUST KEEP CALLING. We thought if we …
I must say Quicken Loans certainly made this process as simple as possible. I was pleased with the fact that they kept you updated with the progress of your loan. There was no need to call to find out what to do next. The Quicken Loan …
Quicken Loans was great to work with from the first phone call to the closing.
Top notch communication to keeping me the customer in the loop at every step along the way. As well as friendly reminders to keep me moving forward. Even …
Our experience with our recent refinance through Quicken Loans was as good as it gets! From the first phone call to the signing was about two weeks. The people were friendly and the process was quick. …
We just closed a refinance with Quicken Loans and was very happy with the whole process. I loved the way documents were easy to download or view. The response was always very timely, I was traveling and a notary came to where we were at the …
We just completed our second refinance with Quicken — cutting our rate another half percent and reducing the length of our loan, with our monthly payment the same despite a huge tax increase that we are experiencing. …
Just a terrible, horrible, lying mortgage company. I was waiting to close for 4 months(Aug- Dec) before I pulled the plug and cancelled on 12/14/20. Good luck communicating with them. The only way you do is if you initiate first, they will …
As far as im concerned worst lender despite the reviews. We applied for a refinance for $280k beginning of April 2020. Our credit score is 850. Property in question is appraised by Quicken Loans’ choice of appraiser for $750k. Our total …
I had a pretty complicated situation and Quicken did not back down! They worked very hard as a team to get the needed documents from the other mortgage company to get my loan on the right track with them. …
The easiest, quickest, smoothest and stress free refinance we have ever experienced. We could personally track our own loan process, review the status and documents, and get an overall update on our loan online – which was most convenient. …
Our experience with Quicken Loans was a good one for the most part. The online “paperwork” was amazingly easy. The people that worked with us (several) were very friendly and helpful. We were very pleased with how quickly and efficiently …
I enjoyed working with the Quicken Loans Teams. They were very friendly and efficient. They were all easy to work with and were very professional. There were a few glitches in my loan but were resolved quickly. The entire loan process …
Did the online form to simply check rates and see if refinancing would be a better deal. I received 8 phone calls from them within 24 hours. Told the representatives I was simply looking and was not interested. They continue to call. Even …
Quicken loans/rocket mortgage is a joke. Please, if you are trying to get a mortgage just go with a local lender. This was a horrible experience for a first time home buyer. My closing date was pushed back indefinitely. They did not bother …
7/21/16
After multiple phone calls with my current mortgage holder, Chase, I was told …
Quicken Loans gave me the best experience I have ever had with a mortgage company. They have an amazing team that works together to expedite the right plan for you. I just loved that I could sign paperwork on-line and someone came to my …
I received a gift card for writing this review, regardless of whether I had a positive or negative experience.
We refinanced our house and had a great experience with Quicken Loans! They are …
I used Quicken for my first mortgage in 2006 and it was a fantastic experience. You can do everything online from your home or office. Then about a month ago I received a refinance offer from Quicken which would lower my rate by more than …
We refinanced our mortgage with Quicken Loans. We were given several different options and were able to select the best one for our circumstances. Throughout the process we were informed every step of the way and then the closing was …
Quicken Loans is not what it used to be. They’ve lost their sense of urgency. They’ve lost their outstanding customer service. They’ve lost their technological edge. After all these years striving for excellence, Quicken Loans has fallen into a whole new world of mediocrity, incompetence, and complacency. Stay away!
Quicken Loans was very good to deal with. The company was honest and did exactly
what they said they would do. They were very helpful from the beginning till the …
We were baited and switched on. Our credit score is at 800 and we’re putting 20% down with plenty of cash in reserve. I was told a number for out of pocket costs with our 1,000 earnest money. …
The process was simple and painless for us. Every person we spoke to was courteous and professional. I like that there are several outlets (the site, phone, email) to keep us in the loop so there were no surprises. From the time we …
My experiences with Quicken Loans has always been marvelous. This most recent experience has been especially wonderful. I didn’t think refinancing for the purpose of getting a lower rate was possible in today’s market. They managed to …
Do not use this company. Do not refinance with them unless you are prepared to record all of your conversations with them in preparation for the lawyer you’ll eventually need. They won’t just mislead you in your loan, they’ll flat out lie …
I had heard Quicken was a great company but my first hand experience was rather disappointing. The loan consultant pulled my credit report and said he would call with a loan offer that night. He never called until Saturday morning but I was …
Quicken had the easiest loan process that we’ve ever experienced. For the home we were interested in purchasing, we went through a local lender thinking that it would be an easier/better process. After over a month of horrible customer …
Quicken scheduled the appraisal prior to my home inspection during our contingency period. Quicken did not disclose to me that I was paying full price for a drive-by appraisal. The appraisal came in 18k lower than the new company I used …
I recently finished refinancing our house through Quicken Loans. The process couldn’t have been easier. Everyone was helpful and Tom Sweeney did a great job. It was nice to see a company using technology to its advantage. There were a …
Working with Quicken Loans through the mortgage process was atrocious. Their mortgage representative made several claims to lead us to believe the home mortgage refinance would be approved with great terms, yet as the process moved along it …
❌🛑Be Aware, run , scammers..
Misleading, lying, manipulating, disorganized, big mess on communication level between team members.total disaster …
Honestly I couldn’t even imagine having a worse experience. Closing date was set for 12-11 by quicken loans. Two weeks prior to closing I am asking the processor are we good to close, do you need anything from me are we good, she kept …
Quicken Loans called me regularly to expedite my loan process. My Quicken representatives were polite and focused. …
First let me start by saying I am a disabled veteran using my va benefits. I’m truly disgusted with this company. It is my every intention to go without to pay my mortgage off asap, just to get away from this company. My DITCH is considered …
The Quicken process was the best finance or re finance that I ever experienced. I was very hesitant to refinance the house but they were very upfront and everything was disclosed and easy to understand. I would recommend them to anybody. …
Quicken loans has horrible customer service. The fees are double what other mortgage companies. I requested a pre approval for a new mortgage. They pulled my credit report twice and now are refusing to remove the second hard inquiry. I …
I went to Quicken for a refinance.. I was clear and upfront with my situation. I was told that Rocket mortgage can help me.
After I sent all my information needed. I JAD TO SEND ALL MY INFORMATION AT …
Quicken Loans has been absolutely amazing!! My current mortgage was with Chase and I always thought they were fine, until I decided to refinance to take advantage of the lower rates. I contacted Chase online and filled out an application. …
When we first decided to go through Quicken Loans we had received a great mortgage rate and their customer service was wonderful. Fast forward to 2020 and they have become a telemarketing service. They call us almost everyday asking us to …
I applied and quickly got approved for a home equity loan in August, 2020. It took about 2 weeks for my loan manager, Chantel Floyd, to get my package together. The day I received the package I submitted the required paperwork they asked …
If you are an established business owner – WALK AWAY – NO, RUN AWAY from this place …
Excellent customer service!
I just bought a home and used Quicken for my mortgage company. Every member of …
My entire experience with Quicken Loans was excellent. Everyone I dealt with was highly professional. …
DO NOT USE QUICKEN!!!! Entered into a sales contract on 12/15/20 as the seller. As of 2/10/21 the company never ordered the 2nd appraisal for the buyer’s FHA loan. It took them 60 days to tell us that they “forgot” to order the appraisal. …
We had a great experience with Quicken Loans on our standard refinance! From beginning to end each staff member was knowledgeable and friendly, calls and/or emails were returned promptly and we were updated a couple of times per week on …
I had the absolute best experience with Quicken on my most recent refinance. I was able to get my mortgage down from a 30 year (with 27 years left) to a 15 year. The best part of all…I was ready to close and had it scheduled 2 weeks after …
Quicken used to be a great company but they have no idea what they are doing anymore. They couldn’t close my refinance because they have incompetent underwriters who don’t understand how tax law works. Instead of just pickup up the phone …
Honestly the best loan/mortgage experience I have ever had. Staff was very professional and processed my information very fast and with little work on my part. With the chaos that is my income many previous loan/refinance people were …
We decided to refinance our house but there were so many people out there wanting our business. We trust the name Quicken Loans so that’s who we called. They were GREAT! They were easy to work with, had a great rate, followed through …
I had a really good experience will Quicken Loans. Everyone that I had contact with were very helpful and attentive. I was really skeptical in the service that I might come in contact with because some of the reviews that I had read online …
Our experience with quicken loans was very satisfactory. The loan process was quick, the staff patient, knowledgeable and very professional . The appraisal process was timely. The closing happened in our home at our convenience. All …
Having refinanced our mortgage a few years ago with Quicken, my husband and I have been happy with the whole process and the continued service. Then, recently, Quicken contacted us to tell us they would refinance us again, with no closing …
Our experience with Quicken loans was excellent! This is our second time using them (this time was to refinance for a better interest rate) and they made the process super easy and only lasted a little over 30 days. The paper work and …
First time homebuyer, likely only-time Quicken customer. I had been approved by a different dot-com loan provider, but when Covid hit they eliminated several loan options/wouldn’t work with customers who didn’t meet stringent criteria. …
Worst experience! Have been trying to close a simple refinance loan for almost 4 months. No communication. I returned calls and emails. Underwriting mistakes. Expired paperwork that I constantly have to update because they are not getting …
We have dealt with quite a few loan companies but most of them seemed like they didn’t care. They were there to do their job and that was it. I felt no enthusiasm what so ever. They did the bare minimum to continue working at their job. …
My refinancing experience with Quicken Loans was excellent. The staff kept things moving and took care of any roadblocks that came up. Their customer service was beyond compare. Also, the closing was incredibly organized and went quickly …
I was very pleased with Benjamin Geller and how he handled getting our loan started. He was very aggressive, straight forward and concise, and pushed us to get information in only to ensure our loan was submitted to the underwriters as …
I definitely don’t recommend. They roped me in with an ad claiming that if they can’t match or beat any offer then they will give you a $250 gift card. They wasted a bunch of my time, added an inquiry to my credit, blew up my phone on the …
I was very happy with my experience with Quicken Loans. It was efficient, courteous, and helpful. This was the best and fastest refinance of any other mortgage loan I’ve ever had. I was especially excited about the online ability to keep …
Our experience with Quicken loans was totally amazing! We have refinanced 2 times previously and this was definitely the best experience we have had. It was really painless. We were kept informed every step of the way from the minute we …
We did a refinance via Quicken to get a lower interest rate. I was very happy with the communication between the various people I was in contact with at Quicken. The daily updates via text/email were helpful as well. The one issue I had …
Underwriters are myopic and error prone. We had insurance and credit cards which were cleared early in the process by the underwriters only to have them decide one and two days before closing that they had issues. My telephone contact was …
Thank goodness for Credit Unions. I kept getting phone calls from Quicken claiming, “This is the best we can do.” A few days later, they would call saying “this is the best we can do.” At one point they even tried a “pressure tactic” – …
Awful experience. Was given a refinance estimate which was great. Started the whole process and everyone was very responsive….. Then I got the 2nd estimate which was much higher and couldn’t get a response. I emailed and messaged the …
We have bought and refinanced a number of times as we moved with my husbands job. This was by far the most pleasant and quickest refinance ever, barely a month! The staff at Quicken Loans were always helpful and very respectful to whatever …
I have done a couple of loans with Quicken. The first few were exceptional – the service and the follow through were excellent. The rates and costs were also pretty good – especially when considering the way the process works. This loan …
I was extremely satisfied with my mortgage refinance experience with Quicken Loans. From the easy online application, to prompt reply and continued feedback, I felt informed throughout the entire process. The loan associate was very …
This has been the worst experience of a refinance. Your company originally said it would take between 30 to 45 days to close. I know it was never delayed on my end cause I gave your company everything you needed on the same day or maybe …
I have refinanced my home twice using Quicken Loans, which should tell you something. They are, in a word, incredible. …
I applied with Quicken loans for a home refinance. I was told if I filled out all the paperwork within 24 hours I would receive a $500 credit and could expect to close on the refinance in 30 days or less. We are now going on 4 months I had …
Dealt with a guy with a powerful voice. With confidence he recommended the best they had. Of course I declined it the first time. Then he lowered his tone and whispered that i needed the loan. I was so flattered and accepted the loan. Thank you Mr. Madja 😍😍 …
If i could give a billion star review I would! I went through two different mortgage lenders and kept getting the runaround. I decided to to give Quicken Loans/Rocket Mortgage a try and I’m glad I did. They cleared me to close in only 12 days!! Amazing!!
Lots of bait and switches. Make sure you talk to at least a few credit unions and lenders before going with this company. Remember you have 2 weeks to have as many hard pulls as you wanted. Even then, don’t trust the original loan estimate, …
We were working with Mike and had everything sorted out and ready to go. We gave Quicken loans $500 which is considered “good faith money” we were told. When we had an accepted offer in a home, the only stipulation from the seller was that …
Would not work with quicken ever again. During the early part of the process, they make themselves great and easy to work with. They say whatever they need to in order to get the deal. As soon as you are past the point of no return, they …
Applied to work here. When creating your resume make sure all workplaces are on there or they will not hire you. I had a misdemeanor for breaking up a fight that was changed to breach of peace and was told because of this I did not get …
We purchased our home through Quicken Loans in December 2019 and it was a great experience so when rates dropped we refinanced in August 2020. We are a military family and used our VA Loan. Both of my loans were done quickly and with care! …
After clearing several hurdles to qualify for the loan, I spent 3 days waiting on my pre-approval letter. After repeated phone calls to a representative who seemed to be always out of the office, I find out they found 2 disputes on my …
Take the good with the bad:
The good is that their servicing operation seems to be very conscientious. …
run away from quicken loans. They use amrock as their appraisal company. They used comps from a year ago!!! The market if you look at it has spiked since then. So even though we sold our house we put an offer on another, now are about to …
A JOKE!
Quicken Loans I wouldn’t recommend this company to anyone!. First let me say …
I refinanced at the beginning of this year and I needed to get mortgage insurance which was fine at the time. I was told by the the loan officer that once my credit score was up where it needed to be that I could have it removed I was lied …
First of all you have the G.O.A.T Miami. I called in mad about loan. They transferred me to him. I felt my loan was getting overlooked. I hear papers shuffling and body slamming of file cabinets. While hes still talking to me, he has told …
Do you need a loan ?
How bout a Refinance before rates rise..
want someone to work for and with you and give your options weight . …
I will NEVER apply for a loan with this company EVER again! I was approved for another loan which was good but Quicken presented an opportunity that seemed to be better and convinced me to stop the process of my loan to start theirs. After …
Rocket changed the price on our residential appraisal from $500 to $700 and then to $2,250 with no explanation. I am an experienced buyer and know this is price gouging. I contacted the appraiser directly and know how much he charged …
Had my mortgage through Dan Gilbert’s monopoly and have had nothing but poor experiences since I closed on the home. Coolest part was when they auto-pulled my mortgage 3 times on January 1 due to a system error and took a week to send my …
I am impressed at what Dan Gilbert is doing to revive downtown Detroit. A friend game us a tour of the quicken loans building. I think they have a great work culture and great ideas on how to make a work place a great place to work in. …
An amazing place to work. Continuily focused on improving the client experience… Everything we do focuses on increasing efficiency while moving that technology needle to the max. Couldn’t recommend a better mortgage company for people looking to purchase a new home or refinancing an existing property.
It’s has taken much effort to weave through the spider’s webbed maze. To see plenty dots here and there. Connecting an abundance of unsavory discoveries along the way. To share this message. Today 10-28-2022. Marks the day, I was …
Polite people but in my experience they are manipulative High Pressure will not let consumer think for themselves if the consumer doesn’t accept the product presented to them. I have had multiple dealings with Rocket last one made me …
Had to contact their client services number because my account was locked(user error).I was connected with Dannya M. who quickly got my account back up and running. We had a quick laugh as I expressed I was doing exacly the opposite of …