Named the Best Credit Union of 2023 by Bankrate, Quorum is an online credit union that offers financial products like high-yield savings accounts, free checking, home loans, as well as services through trusted partners like financial counseling, wealth management, insurance, and member discounts!
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 7PM |
| Tuesday | 8:30AM to 7PM |
| Wednesday | 8:30AM to 7PM |
| Thursday | 8:30AM to 7PM |
| Friday | 8:30AM to 7PM |
2500 Westchester Ave # 411, Purchase, NY 10577
No Fee ATMs
I have a HELCO with Quorum. They have the worst customer service, I will never use this company nor recommend it to anyone.After many attempts to pay towards my principal, they are not clear as to how I can go about doing it. Every time …
Pathetic bank and the worst customer service. Closed my accounts and paid a heavy penalty for closing. They don’t give one time courtesy fee reversals or any leverage. The biggest regret of my banking life.
Outstanding service!.
person was vey knowledable
Knowledgeable, patient and courteous.
Horrible do not bank with Quorum
Very helpful and professional service reps
All went well and my questions were answered.
Agile, professional and smooth! Amazing experience!
Very patient with me and helped with everything I needed
Attentive representatives, no long hold time.
Customer service representative was very knowledgeable and helpful. I would contact them again.
My experience was Great, the associate was very helpful
When I called the person I spoke with was clear and very patient. Such a pleasure
It was an amazing experience with Irene F. Thank you for all your help
Difficult to do business with. Service reps give conflicting information. Will never do business with this lender again.
All interactions were very professional.
Been with Quorum 7 years , always excellent service . Recommend them to anyone.
Horrible bank! Bunch of thieves and they steal your money!
Jeremy was such a pleasure to work with. Extremely professional and knowledgeable!
Based on my needs so far Quorum is still my bank for my saving and checking.
Very pleasant and experienced Representative. Able to answer all questions satisfactorily.
Cloë, was very professional, curtious, and she expeditiously helped me resolve all my issues.
Awesome company to work with ! Speed , accuracy , Kindness and compassion are just a few of there traits!
Very helpful and knowledgeable helping me get a replacement cc over the phone today.
THE COSTOMER CARE PERSON HELPED ME AND WAS COURTEOUS,KIND AND PATIENT WITH ME. IT WAS A PLEASURE TO DO BUSINESS WITH THE REPRESENTATIVE AND MY ISSUES WERE SOLVED
The Credit Union personnel were great at helping me thru my problems with my accounts. Thank You!
Very professional, easily accessible and a pleasure to work with! Highly recommend for all financial and home loan needs.
Thanks, Rich, for answering all of my questions, including explaining a fee that I was charged for early withdrawal of a CD. It all makes sense now!
I been getting statements from this place and I’ve never heard of them before. Today I called to get information and the machine told me there are 17 calls ahead of me. After waiting 20 minutes I finally gave up. Why am I getting these statements ? I’ve never opened an account with this bank.
Rich was awesome, did a great job in understanding what I needed and in resolving every concern I had. Great customer service, thank you!!!!
Ms. Mirella and Ms. Brandi were excellent with their clients and knowledgeable and very helpful.
Incredible teamwork. Lightening fast and just overall such a great group to work with! Best HELOC in town 🙂
Thank you Quorum Federal Credit Union. I’ve enjoyed the services and excellent customer service for over 20 years.
Ed and Brandi were a huge help with my refinance and I had a very seamless transaction!
They were great! processor and the account rep were super responsive for this HELOC, would recommend! thanks again
Great to work with! I had a deal that needed to get done fast and not only did it happen my clients were over the moon with their customer service!!
Saw an advertisement for a good 10 month CD. Attempted to call them on three separate occasions and sat on hold for over 10 minutes each time without being able to get through. Complete waste of time!
Brandi, thank you for your assistance with getting the HELOC done!
Outstanding service and support. First time I had to ask for some support. Gave several options for future use and fixed the issue of the day quickly and easily – GREAT job!
I have a account with them which they messed up in the starting of the account I wanted a12 month term but somehow they ended up giving me a 36 month term on which I paid almost 400 dollars and I Was about to pay off the loan completely was …
Vincent & Christina were very easy to work with and communicated every step of the way. Couldn’t have been an easier process.
Member services department is very helpful in providing assistance for quorum members. They provide timely solutions and options that made my experience great!
Great support and experience! They found solutions to my international money transfer! I am proudly to be a member of Quorum family!
They couldn’t have made my refinancing easier. Smooth process from start to finish. I got the rate I wanted and the process took minimal time including all the paper work. Thank you!
Quorum put the wrong birthday on my account. I sent in paperwork with my birthdate and was told that I didn’t send in proper I.D. So I can talk with someone about my account. Kind of shady don’t you think?
We used Quorum for their Purchase 2nd HELOC.
Fast, friendly and helpful!! Their processors work with you to ensure all condition docs are correct to ensure a quick CTC!!!
We have a client that is trying to close on a bridge loan with this bank and we are trying to get some answers. My clients are supposed to close on their home this Monday and we are down to the wire. I hope this bank comes through.
Excellent customer service over the phone: associates were efficient, patient, kind.
What an awesome experience I had on the phone today; so refreshing to have your representative listen and provide the information I needed. No “script” jargon, just back to basics customer service. Kudos!
Ours was a challenging loan process so it took a long time. In the end it all worked out so we are satisfied. Brandi and Mirella were fantastic.
Derik Sandstrom
Kole from Quorum called me today to help download statements from the
Quorum online banking site…He stayed with me until I understood the way to achieve what I needed to accomplish…I have been with Quorum about 35 years now….This is an example of customer service why I stay with Quorum
5 Star service to brokers! great product, service and support from our rep and our processor at Quorum. Thanks for making my clients happy!
Worst customer service experience ever. No one you speak to via phone has any clue how their system works.
Any processing of transactions take 6-7 days. In the meantime, they hit you …
I have been using Quorum Fed CU & Eli for all of my buyers that need a HELOC. Always the best service! I would highly recommend Eli and his staff !
Excellent customer service all around. Brandi and the team were very responsive through out the mortgage process. Rates are very competitive and process was very easy. Thank You.
Brandi was great and very friendly. She made the whole process so easy. I would recommend her and Quorum Federal Credit Union to everyone.
Folks at Quorum were wonderful – responsive, helpful, supportive, always had time to explain. Wouldn’t bank anywhere else, wouldn’t get our mortgage from anyone else.
Ed Burt and Normand Collazo are an incredible team to work with. In a day and age of difficult lending practices, Quorun FCU has made obtaining home equity lines a simple and easy process. I appreciate the ‘make sense’ underwriting …
Saw a promotional CD rate I was very interested in. Attempted to call last week and waited on hold for more than 5 minutes to speak to someone. Tried a few days later and still unable to reach anyone. …
Gisleny and Kathy were amazing to work with. They made the process streamlined and clear of what was needed. They responded quickly and we got this loan closed in a quick time frame. Thank you!
The Member Service Team at Quorum FCU continues to be knowledgable, helpful and friendly. I have banked with them for decades and am consistently impressed and appreciative of their help and support. Thank you!
The worst I have dealt with. 36 hours of waiting for Leon,?Supervisor to call me back. 6 CS reps told me I would receive callback promptly.
Vincent Buongiovanni & Team were absolutely fabulous to deal with!
Talk about Fast & Easy just the best process and will definitely recommend both professionally & personally. 5 STARS all day long!!
I have been a customer of Quorum FCU for 18 years. They are very professional and customer focused. Quickly respond to needs and always provide solutions to those needs. …
Was an excellent company when started out. But they don’t care about if your paycheck is in your acct on time. People have bills over draft. If your money is not there cause of a holiday they still charge overdraft fee’s. That’s not right!!!
I had questions about savings account. The person I talked to literally took me step-by-step on my computer to get account status where I desired. She was very knowledgeable and very, very patient with an old f*** like me. In short, she was fantastic! Thank you much. Mike
Quorum FCU mortgage services are second to none. Their process ran smoothly and service provided by Lorena Petraglia and Brandi Ryce was outstanding. …
I phoned in to specify what term and APY I wanted for 2 IRA Term accounts that were about to mature. The Credit Union representative was courteous, knowledgeable and helpful. What I needed to be done was completed in under 10 minutes, and I am satisfied.
Ever since its days as Kraft Foods days, Quorum Federal Credit Union has offered outstanding services, exceptional customer care and the best banking app to top it all off. Kudos to Tiffany and Brandi with my recent home refi!
Last month Quorum rep accepted that they had an error and didnt pay the taxes on our property by mistake. This week we received a check from Quorum but taxes are delinquent at this point and we are threatened for foreclosure. Thanks Quorum!!!, we definitely made a mistake having you as a lender
Competitive rates and exceptional customer service in their mortgage department! They went far above and beyond to make the process as easy and painless as possible. I can’t say enough about their friendly, personalized and timely customer service.
If you want top notch results and quick closing times Eli and Latoya are the team for you. From start to finish this team was very communicative and gave me exactly what I wanted with terms that were within my range. I would highly recommend Quorum if you’re in the HELOC market it’s all WIN.
As a mortgage pro I can tell you that Angie Mcalister and Brian Burcker are some of the best heloc pros in the country. If you are lucky enough to work with them, be grateful. Great pricing, better communication than you would expect to get, probably the best ever. Thanks so much you two!!
My partner and I had a wonderful experience working with QFCU to get a HELOC. The team working on our behalf included Elizabeth Ruggiero, Mirella Prestia, and Christina Moore and each and every one of them were a joy to work with. They …
I have no words to express my satisfaction with all the staff at Quorum, always helpful, joyful, promptly and kind. I am a member since 1988. Keep up the excellent service. Cloe help me with the form that I can filled out in the internet instead of mail or fax. Thank you for your time and patience.
Ken Cudia our account executive is always accessible and helpful. Christina Moore was an exceptional loan processor and really facilitated things. Will be working with them again
Was attempting a refi. They took weeks just to get me my original mortgage note. Now the website won’t even allow me to download the most recent statement. When it comes to acquiring important documents when you need them, Quorum makes it difficult.
The nicest customer service, both times I called. They took the time to walk me through some changes in my account. Been with Quorum over 15 years, still very happy and would recommend Quorum!
Eli Shereshovech and his team were amazing. We were able to close my HELOC very quickly and I was kept up to date the entire way through. I highly recommend Quorum for your HELOC needs! 🙂
Jasmine helped me out today. She should get 100++STARS, not just 5. She has emotional intellect, smarts intellect, kindness, and PATIENCE. She is truly an Asset to your firm, may she be RECOGNIZED. My darkness turned into this beautiful …
This is my last review about this matter. I finally coud received the attention and the information that I need from Mrs. Jasmine. I appreciate her help. And I hope that nobody has to go to this method again so they can received and be …
The process for getting my mortgage was extremely smooth and fast. Brandi Ryce and Nancy Zeolla are extremely customer centric professionals. And, I got a great rate as well. Couldn’t ask for anything more
THANK YOU
I’ve worked with Vincent Buongiovanni for a couple of years at Quorum FCU, and cannot say enough good things about him and his team! He is super responsive, easy to work with, and super knowledgeable and up to date on his products. He has …
Eddie was the representative that helped me and he did an outstanding job. He was quick well spoken and very knowledgeable. He answered all my questions and also provided additional helpful information. I forgot his supervisor’s name, but she also gets credit for training so thanks to your team you guys were phenomenal!!!!
Absolutely the worst service ever, will not offer you any updates as you have to continue to ask, they are extremely rude and very unhelpful.
I have had the worst experience with this company and I’ve done several loans …
My experience with Quorum is at it’s highest mark. The banking agents is always pleasant and extremely helpful and knowledgeable.
Just wanted to acknowledge the CU personnel ( Shelly) she was extremely helpful. Thank you Shelly.
Just an unpleasant customer experience with nearly every interaction. Bad information and reps who don’t seem to know what’s happening. Most recently I called to inquire about my mortgage interest statement for 2019. I paid off the loan and …
My recent experience with Quorom has been awful. I closed my savings account and home equity loan due to the customer service. Even though I closed the savings account they continually charge me $20.00 monthly and will not return my calls or resolve the issue.
Update: I paid off my line of credit and Quorum refuses the close out the account.
Quorum “sold” my line of credit to a company called Cenlar but still say that …
Representatives can NEVER tell you about pending deposits. They are always doing maintenance on the website, so you can’t check your checking or savings account to see your balance. I took an alternative route and went to a ATM to see if I …
Didn’t really understand a letter I received in the mail regarding a savings account offer. This was sent to me as a result of a purchase I made. Eddie was so incredibly helpful in explaining everything and I will now be utilizing Quorum for my checking as well. Great customer service.
It saddens me when i cannot give an update to a client in need to refinance because this company drags their feet when it comes to subordination. we have been waiting for over 45 days for a simple subordination letter from this company. we …
Getting my debit card unblocked and setting a new pin was a very frustrating experience. The last person I talked with was the only one to ask for my phone password. The customer service was terrible. transferred around, many phone calls, no help until my husband insisted on talking to a supervisor. This is ridiculous
Did a HELOC with them. They were late late late lack communication very hard to work with. Spent most of the time calling a 888 number to a voicemail. The Gentleman Had to request information from his boss. after taking 2.5 months to close …
I had a sale fall through last minute and was under the impression that quorum was to blame and had changed the lending guidelines last minute. It seems that was not the case therefore I am revising my review. I’m rating 4 stars to be …
Easiest loan process I have ever experienced. They were so quick to process and I am very grateful for the whole team. Brandi was extremely good at following up. Thanks again. I know whom I will go to in the future.
I loved working with Brandi and Mirella while getting our mortgage. they were friendly, knowledgeable, and were available to us whenever we had questions. I would recommend them to anyone. Great rates as well.
If I could give ZERO STARS I would. My husband and I have been trying to close on a refi and Quorum HELOC for THREE MONTHS. The hold up is Quorum, not the bank refi. After threatening to cancel our application, we received a closing date – …
I want to take a minute to recognize Eli Shereshovech. He is our representative with Quorum FCU and between answering his phone on weekends and after hours, knowing the guidelines like the back of his hand so he can answer our questions on the fly, and staying true to his word, we simply cannot ask for a better account executive.
Would give zero stars if possible. They will not answer their phone nor an email about our refi subordination and when I have called, no competent person will answer the phone. We have been waiting for months for this and the range is …
We had a difficult file, and it was a little slow to get our pre-approval. We kept hearing that it would be tomorrow, or tonight, or over the weekend, so that was the only con. The underwriters worked with us on our issues and made some …
Jacked my HELOC rate right before closing up 4% based on COVID. Finally getting it refinanced and will never do business with them again. Horrific customer service, their automated system is awful and in 14 months not once have they been able to set up online banking. STAY AWAY. The positive reviews are Quorum employees and bots
Awful lender. I have a mortgage with Quorum. I’m now selling my apartment. My real estate lawyer has been desperately trying to get information and assistance from Quorum to allow us to close on the sale for weeks and weeks and weeks – they …
I have been a client of Quorum Federal Credit Union for few years now, they have been so much part of my financial solutions. From daily banking to Mortgage, they have provided me excellent and professional advice and support. We are very …
This edited review is overdue. I was contacted by management after having a difficult experience and was assured an easy process for the remainder of my refi. As promised, the last few steps Quorum assisted with were easy and I truly do …
I am a loan processor and I had a purchase that I had to close in less then 10 days. The account rep Eli Shereshovech III was such a tremendous help he knew that I needed this file rushed and he DELIVERED. The file was not an easy file him …
As a loan originator, I have enjoyed working with Quorum on many occasions. They are courteous, prompt, helpful and in the face of some impossible deadlines, they always strive to come through for the borrower and lender. I couldn’t offer higher praise from where I sit!
NO STARS but had to click at least one to post. This has been by far the worst customer service experience I have ever dealt with in my life. I have been in banking for 25+ years and my request for a COPY of the lien release that was …
Quorum is a great Credit Union. The mortgage team (Kathy and Nicole) seamlessly processed my home refinance. I was really impressed with the efficiency of the process and the professional manner in which everything was handled. They were …
Eli and the team did a great job for us. They communicated with us throughout the process and were the only ones who could help us get this done for our buyer. I appreciate the communication from Eli and the team to help problem solve …
This is an update. I previously gave them 2 stars. But they get worse every time I use them. I have been trying to close my account for a week. I have called, been transferred back and forth, and finally was told I would be sent the …
Zero stars, if that were an option. We went with Quorum for a HELOC and regret not going with our original mortgage broker or JPM/Chase, which financed a separate mortgage for me a few years ago. They took weeks to respond to multiple …
We love banking with Quorum Federal Credit Union. We remain extremely loyal customers because we always feel we receive personal attention and customer service never lets us down. They go above and beyond to answer our questions and making …
Quorum Credit Union provided a quick, efficient, hassle free avenue for us to secure a loan that fit our needs and our budget. Everyone we worked with was professional and attentive. We were very happy with their service.
My husband and I opened an account with them through Renofi. We NEED a checkbook in order to transfer money from this account to our contractor. In order to get a checkbook, you have to MAIL in a form; why you can’t submit a request for a …
I do not recommend to bank with them as they disable accounts on every credits and debits you initiate. I was requested to submit my driver’s license, utility bill, a bank verification letter which was supplied on that very day and my …
The worst banking experience ever. I wouldn’t recommend this bank to anybody for three weeks I’ve been waiting for somebody to call me back on a four cent balance that I have on my account that I can’t even make a payment on and the bank is charging me interest. Everyone that I’ve talked to has no clue
Thank you to Jennifer Hardie and Vincent Bourgioni!
Thank you for your patience and dedication to support me through the renofi and quorum loan approval and funding process. It seemed like an insurmountable task …
I applied for a HELOC. I am a mortgage professional and I have worked with many lenders over the years. Quorum was very efficient, sensible and a pleasure to work with. I highly recommend them.
Start to finish was less then 45 days with funds in hand. From Eli Shereshovech, Celeste, and Stephanie this trio was simple fantastic to work with. Everyone run to Quorum federal credit union for all your financial needs. Thanks again ladies and gentlemen.
Quorum’s Customer Support agent SHELLY, was very patient, respectful, and assertive regarding helping me solve my endeavor. I would definitely recommend Quorum’s Customer Support team after this very refreshing and proactive customer service experience.
Quorum was fantastic! Eli and his team had great communication, super helpful, efficient and fast!! I have my loan clear to close on 2/18 and our close date for the transaction is 3/1. They exceeded my expectations. Thank you!
I spoke with Eddie about re-gaining access and securing my account. He was professional, extremely knowledgeable about his job, was understanding of my situation, knew the exact questions to ask to better assist and answered all my …
Your representative Eddie was extremely patient and helpful. He took a lot of time to resolve my issue.
I just opened an account with them through Renofi and they offered the best rates and highest LTV, which is great. Everything goes downhill from there. …
Writing this review a year late but they advertised 3.95 and then after I started told me that their best rate was 5%. Obviously we went with another lender.
Absolutely the worst banking experience. NEVER OPEN A CD THROUGH THEM. YOU WILL GET BURNED.
Vinny and Jacqueline assisted my husband and I with a HELOC recently. My husband and I both work in the mortgage business, so needless to say, we are picky about the process, because we know how it should be! The process with them was …
I have a HELOC w/ Quorum (that will be paid off soon). I have not been impressed with this organization in any way whatsoever.
This is a joke. They charge $6 for using shared branch services yet when they “LURE” you in to sign up for membership, the whole pulling power is: “we know we don’t have branches every corner, but you can use shared branching services, …
Agreed with the previous review… DO NOT USE THIS BANK. I got a HELOC through them and rates jumped from 4% to over 9% in just a few months. There are tons of hidden fees and customer service is not helpful at all. BTW I have excellent …
Dealing with the application process a painful experience if for any reason you fall off the molding, e.g., not remembering you ex-wife bday or your street address 25 yrs ago – in my case an attempted ID theft 20 yrs ago or so …
Worked with Vincent and Yesenia for my HELOC application. They were very responsive and clear about everything from the beginning. When the application ran into a few issues, they went above and beyond to make sure that I had all the …
Quorum Federal Credit Union does not recognize the secondary person on a Home Equity Line of Credit. It is on my credit, I signed Docs but they will not register an online account under my name, they will not talk to me about the home …
I have been a fairly happy member for well over 20 years, so I am giving them way more than they deserve- today I spoke to 5 different people in different areas, including security)and not one was able to help me fix my atm card problem- no …
DO NOT USE THEM FOR HELOC LOANS. They are awful, hidden fees, not up front about requirements and they have been charging fees every month on an account I owe $0 on and have requested multiple times to close. …
I have been a member of Quorum FCU for over 20 years. Their customer service used to be excellent. However, now it is almost nonexistent. Trying to speak to a representative is extremely difficult with long wait times and if you opt for a …
My goal isn’t to throw anyone under the bus here, but I started a HELOC with them and quickly ran in another direction. My direct point of contact with Quorum wouldn’t answer any of my questions. I had five bullet point questions written …
Quorum Federal Credit Union is your absolute worst option for a HELOC and banking. Do yourself a favor and find any other bank. In early 2022 I decided it was time to refi my home to get rid of my interest only HELOC; when my credit …
Literally THE worst customer service, DO NOT and I repeat DO NOT use this company for your HELOC loans. After many requested phone calls back in regards to where our money was, NOT ONE phone call or email was answered or returned. Our money …
This bank has no ethics or integrity. The security questions they ask you when trying to connect with a live aren’t is pointless. I would have rather done online banking but with limited functionality in the online portal it is very …
Dealing with Eli Shereshovech with Quorum made things much easier than I expected. A true customer service representative that makes his employer shine when others didn’t! Ask for him if you want First Class treatment.