They have very knowledgeable staff, they get your question answered. I had some issues with my taxes. The Bank Manager, and Regional manager came to my rescue.
No one knows what they are doing they are rude also nasty no consideration for members who spent over 60 Thousand dollars on loans Patrick the loan officer is awesome knowledgeable and also very helpful!!! but anyone else is not willing to help to you beware if your spending a lot MONEY they do not value your business
They were very rude form the teller to the manger, and prejudice because of my accent and look. I had the worst experience I’ve ever had in my life at a bank. I was thinking of banking with them but after today I will NEVER enter that place again!!! Also I don’t advice anyone to bank or do business with them!!
I opened a checking account today in your office with the help of Carolina Giralt…what a delightful and professional employee. She made me feel welcome and the whole process simple and easy. Please pass along my appreciation for …
If I could give 0 stars I would. This credit union is a joke, and does not stand behind their customers. Instead they want side with institutions charging your card with no signatures. Stay away from this credit union.
Mr. Rudd called me and said he would speak to their call center staff. He was able to fix my issue but I am not confident there will be any changes to the level of rudeness and unnecessary attitudes that I have experienced with this bank. Time will tell.
Kirtland federal credit union has been by far the worst credit union I’ve ever had to deal with. They have appealing words to lure military people in such as: wingman/rank etc. but they in no way helped me being in the military. They denied …
It is an ok banking center except they do things that make you feel less valued. For instance I want to cash in my change, well they offer the service for free if you are in uniform or a child. Everyone else they charge a fee. I currently …
Patrick, at the Gibson branch is the most, absolute professional person I’ve interacted with. He assisted with my auto loan and was kind, informative and BEYOND helpful. He was knowledgeable, I was grateful for all of his assistance! If I very need anything again, I will call him!!
John Coch at the Kirtland BX branch was helpful in guiding me in applying for a credit card. He was patient, answered my questions and made my visit an experience I will not forget. A couple days later, I received a letter thanking me for coming in to see him, and that if I ever needed help, to keep KFCU in mind.
I thought when opening this account, good things were going to happen. But no there’s no special perks for thier customer. If anything they don’t believe in or trust the people that bank with them unless they at active duty or rich. I …
One Star is being nice, but sadly 0 stars is not an option. I am stationed over seas, I have informed KFCU numerous times and they canceled my debit and credit card leaving me stranded. Terrible customer service. This bank is not military oriented.
DON’T BANK HERE!! Terrible customer service from a woman named “Tammy” if that was her name. The bank decided to close my primary account the day our stimulus checks are being sent out. Upon logging into my bank app my checking account was …
This goes for all the kirtlands, I recommend to look for another bank, I’ll be switching to another one due to the last 2 months, all my bills are paid through my card and Kirtland idk if they don’t know how to keep up or short staffed but …
First I would like to say that I am happy and very much satisfied with the efforts of Nathan in helping me refinance my car and thankful for Kirtland as a whole. Nathan and I had been communicating via telephone only for a few weeks before …
Easily the worst bank i have ever had to deal with. I was just on the phone because they had processed payments for a car loan…AFTER IT WAS PAID OFF. Then they proceeded to tell me there was nothing i can do besides close the account and …
Excellent employees
Great Credit Union!!
Really helpful service.
Ok
Absolute nightmare avoid like the plague
Always given great and friendly service
Friendly people working here. Great service.
Best place to finance a car. Helpful staff
Don’t expect them to look at you as a valued member.
Ever time I have to talk to KFCU they are so rude and laugh at me between every comment.
They don’t care about thier bank member only about profits.
very professional at all times and they Do allow my service pet with me
Great customer service and friendly staff.
Always professional, always courteous.
Very pleasant and very cheery and helpful….. Much respects to the person(s) & to their keep the privacy issue’s private& privately.
Great service! Great rates! I do all my banking here.
I’ve had nothing but great experiences with this bank. I’ve had zero issues so far!
I called to make a payment over the phone with Debit card & they want to charge another $10.00 to take my payment. Flat out greedy!!
Had a bad experience though since they’ve been amazing and am glad to bank there.
Love this place always getting my questions answered. Banking is easy and I’m always in and out never need to come back for second time.
Always professional and willing to assist. Have been banking here for over 40 years and never have a problem.
Great staff, great interest rates and convenient options. App works well and the branches are all over Albuquerque.
This bank has been so helpful. Was looking for a personal loan. Tried 3 different places and this one beat all the others with a great interest rate.
Great customer service!
They have very knowledgeable staff, they get your question answered. I had some issues with my taxes. The Bank Manager, and Regional manager came to my rescue.
All the Tellers and the Customer Service help desk are always friendly and helpful. I really never have had any problems or issues.
They are always very helpful
No one knows what they are doing they are rude also nasty no consideration for members who spent over 60 Thousand dollars on loans Patrick the loan officer is awesome knowledgeable and also very helpful!!! but anyone else is not willing to help to you beware if your spending a lot MONEY they do not value your business
They were very rude form the teller to the manger, and prejudice because of my accent and look. I had the worst experience I’ve ever had in my life at a bank. I was thinking of banking with them but after today I will NEVER enter that place again!!! Also I don’t advice anyone to bank or do business with them!!
I opened a checking account today in your office with the help of Carolina Giralt…what a delightful and professional employee. She made me feel welcome and the whole process simple and easy. Please pass along my appreciation for …
If I could give 0 stars I would. This credit union is a joke, and does not stand behind their customers. Instead they want side with institutions charging your card with no signatures. Stay away from this credit union.
Mr. Rudd called me and said he would speak to their call center staff. He was able to fix my issue but I am not confident there will be any changes to the level of rudeness and unnecessary attitudes that I have experienced with this bank. Time will tell.
The best credit Union on the planet.
Kirtland federal credit union has been by far the worst credit union I’ve ever had to deal with. They have appealing words to lure military people in such as: wingman/rank etc. but they in no way helped me being in the military. They denied …
CAR LOANS HERE ARE TERRIBLE!
This place is a bank not a credit union. They’re pray on military members and …
It is an ok banking center except they do things that make you feel less valued. For instance I want to cash in my change, well they offer the service for free if you are in uniform or a child. Everyone else they charge a fee. I currently …
Patrick, at the Gibson branch is the most, absolute professional person I’ve interacted with. He assisted with my auto loan and was kind, informative and BEYOND helpful. He was knowledgeable, I was grateful for all of his assistance! If I very need anything again, I will call him!!
John Coch at the Kirtland BX branch was helpful in guiding me in applying for a credit card. He was patient, answered my questions and made my visit an experience I will not forget. A couple days later, I received a letter thanking me for coming in to see him, and that if I ever needed help, to keep KFCU in mind.
I thought when opening this account, good things were going to happen. But no there’s no special perks for thier customer. If anything they don’t believe in or trust the people that bank with them unless they at active duty or rich. I …
One Star is being nice, but sadly 0 stars is not an option. I am stationed over seas, I have informed KFCU numerous times and they canceled my debit and credit card leaving me stranded. Terrible customer service. This bank is not military oriented.
DON’T BANK HERE!! Terrible customer service from a woman named “Tammy” if that was her name. The bank decided to close my primary account the day our stimulus checks are being sent out. Upon logging into my bank app my checking account was …
This goes for all the kirtlands, I recommend to look for another bank, I’ll be switching to another one due to the last 2 months, all my bills are paid through my card and Kirtland idk if they don’t know how to keep up or short staffed but …
First I would like to say that I am happy and very much satisfied with the efforts of Nathan in helping me refinance my car and thankful for Kirtland as a whole. Nathan and I had been communicating via telephone only for a few weeks before …
Easily the worst bank i have ever had to deal with. I was just on the phone because they had processed payments for a car loan…AFTER IT WAS PAID OFF. Then they proceeded to tell me there was nothing i can do besides close the account and …