Townsend Energy delivers home heating oil throughout northeastern MA and southern ME & NH. We also perform HVAC repairs, installations and tune-ups. We work on oil, propane, gas and electric heating systems (furnaces, boilers, heat pumps & ductless) as well as central air conditioning systems and ductless cooling systems. Contact our offices to get our low oil pricing or to schedule a heating and cooling service appointment.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
27 Cherry St, Danvers, MA 01923
I wasn’t getting proper service from a local company so I decided to try Townsend Energy. My initial contact was with Joe Gurry, it was an incredibly easy process and Joe made sure we received our new tank and even checked in after …
We had Ben come to the house to help us get our heat up and running. He was one of the kindest people I have had the pleasure of working. He was so informative and made us feel extremely confidence in going with Townsend Energy moving forward.
Beth had great understanding of my situation and took care of it immediately.
Always helpful when I call or have any questions.
Set an appointment and actually missed the first 2 not even first ONE…called me and still nothing but respectable. met me at the best time for me. Switched from a different oil company that i was previously using and couldn’t be happier …
Technicians were great!! Quality install and friendly staff made the transition from electric to Propane a joy. Thanks to all that worked on this project.
Thanks for the help
Marie was very pleasant over the phone and my billing issue was easily resolved. Great customer service, thanks Marie!
Representative was friendly and quickly addressed the problem with my account.
2nd time was a charm…..Thanks Mat
Townsend Energy recently took over Petro in New Hampshire, so we are relatively new customers. The staff that I have talked with on the phone have been helpful and it’s much appreciated.
Sarah is so helpful! She explained things very clearly to me Thank you Sarah !
The assistance I received was top notch!
We are new customer. We just moved into our house, and they didn’t deliver oil when they said they said they would even though we were dangerously low. …
Marie was very helpful, thank you
Very happy with our recent experience of replacing our oil tank. From educating us about the choices that we had, all the way through removal of the old tank and installation of the new tank, everything was seamless and easy.
I had a scheduled appointment between 3 and 5 and our service representative was on time as scheduled. Great job as always!
Service with a smile!
Brian was fantastic! He saved our house from freezing and pipes from bursting. God send
Very professional and courteous
Efficient and honest!!!
friendly excellent service
Great r
House is very comfortable again !
Excellent company, does good work.
service was extremely thorough and professional.
They came – they saw – they fixed it – it’s about what I asked for!.
Just had a query addressed quickly and efficiently. Thank you Judy.
Great service! Very friendly and prompt!
Doug explained details of service required. Efficient and friendly.
Prompt curtious prof
iam very satisfied with service very pleasantworker explained everytthing
Anthony did a great job very quick response
Thank you
Ed Nee
Very pleasant, a
Doug did a great job! Very prompt and addressed the problem quickly.
Very friendly guy. Did a great job. Would definately recommend.
Awesome Tech. Great service. Townsend is always there when I need them.
Chris was a super professional and responsive. Really helped me when the chips were down.
Doug was excellent! Very patient, thorough and courtious. Thank you!
Barbara Hopkinson
Very happy with this company. Been a customer for ten years. Service, professionalism, responsiveness make me trust this company.
Very nice people, worked quickly and were very informative for our new Propane setup.
At last a company you can count on
Vinny did an excellent job with our annual burner tuneup and I’m very satisfied.
Excellent service. Great technicians. Always polite and professional. Yes they are a bit more costly than the average company but well worth it.
Called because of no heat on a very cold day. Doug arrived within 2 hours of my call and got the furnace running
Excellent service. I love this oil company! I never have to worry about deliveries and they offer a very fair payment plan.
Very positive experiences dealing with Townsend Energy: especially recently with Jeff Sartorelli (Home Comfort Specialist).
Beth was excellent and helpful.
Mike’s advice was excellent. He discovered leaks in my propane system and quickly expunged them. Shall call him again.
Brendon showed on time, did what was needed to be done (installed a new water heater) and cleaned up well… He was very professional, Nice job!
All good, particularly the advice your rep gave to us. Also he was clearly proud of his work, which tends to improve anyone’s performance. Hope to see him again next time.
Always responds quickly with service calls.
Great job, Greg kept me informed as to what was being done ,what has to be done. Pleasant personality, definitely a good ambassador for Townsend Oil.
First of all, to all those who say the price is fair, they haven’t compared to most other companies. But the reason I’m writing a review is because they ruined our hardwood floors and blamed it on us. This is the worst experience I have ever had with a company and I wouldn’t recommend them to my worst enemy.
Always very friendly and helpful!
You better have a service contract if you want to use these guys. Part that sells on line for $25 – $187 cost $350 from these guys and no way to tell what quality they installed (no box or part number left). Hourly rate is $225/hour for emergency service. Unbelievable.
Bill was very informative and provided great insight into our heating system. Would definitely recommend Bill and Townsend Energy for your heating oil needs!
Always quick to come out, I have a complicated heating system and their employees are always knowledgeable. One time they came out on Thanksgiving when I lost my heat. Nice to find a reliable service oriented company.
I had a few question on my gold guard plan and Judy was more than happy to help me. She made me feel so confident on the choice we made by switching over to Townsend Energy.
These people are tops in my book! Trust me: you will not regret letting them take care of your home heating needs! Been with them for over 10 years and they are great!
Brian showed a good knowledge of all of the problem areas associated with my system and he corrected each issue in a professional manner. I felt like my problems were addressed efficiently and in a timely manner and he went above and beyond to correct them.
Brian McNeil
Vinnie just did our annual tune-up. He was courteous, knowledgeable and explained what he had done before he left. He was proactive in replacing some parts and shared a couple of ideas on system maintenance for the homeohome. Nice job, old school.
I wish I didn’t have to give them a star. I had Townsend Oil and they claimed to deliver oil to me which was not delivered. I can prove it as there was no footprints int he snow, and my tank ran out. They refused to admit their mistake …
why is it that Richard never calls you back no matter how many messages you leave. if you company doesn’t want a customer for business then this is the way to go. extremely frustrating that you get no response from him. if he can’t get …
Brendon quickly identified our furnace problem as a simple fix, and was out of our house in about 30 minutes. We were only charged for the service call, with no extraneous charges.
She answered my question and was very polite
I have them for heatering they very nice on the phone and they are very reason price with propane and there service charge
Highest oil prices in area by .50 cents consistently
I Asked to be taken off automatic delivery but they still delivered. 2.99 a gallon on 06/07/21. Wow
Tried to log on to the computer system. Wasted an hour of my time. Never worked.
The folks here are great, and very personable!
Dealing with Townsend Oil has truly been one of the worst experiences I’ve ever had in dealing with a home services vendor, and I don’t think my wife and I will ever use them again, even if there’s an emergency. …
Central A/C repaired in less than 24 hours with new parts ordered…Brian the technician was excellent and seemed very knowledgeable. Also took the time to explain exactly what was broken and what needed to be replaced. Would use this company again in a heartbeat.
My rep was friendly, courteous and a true professional. He took the time to go over everything he was going to do. Then he reviewed what he did with me at the end. He seemed knowledgeable and provided some basic tips to help me with a few things. Great experience and I hope Vinny comes back to our place next year.
We had a question about the rather dramatic change in our monthly budget charge and decided to use the “Ask Jim” feature. Well, we received a call back by Jim in about 10 minutes! A general discussion about fuel prices, etc. ensued and …
Brian was awesome. My central AC was frozen and it was going to take several hours for it to thaw out. He came back after hours to finish. We know have cool air blowing! I know Brian had been with Townsend for a long time and he knows my home. He’s a keeper for sure. Thank you Brian.
Our 25 year old boiler needed to be replaced. Brian Thayer of Townsend Energy provided us with options to replace. After discussing these options we decided to go with the Resolute 90+ system. We can not be more pleased. The Townsend …
Did a poor quality job on some work that needed to be done on a existing home heating oil furnace. Considering they get top dollar, I expected a quality job, it wasn’t. The Tech and his ‘helper’ seemed unfamiliar with my system. When the …
Tony responded to our facility to assess the reason for no heat. He was courteous, pleasant and very efficient. He had the heat up and running in no time at all! Great service all around!
No matter who I speak to everyone is very courteous and very helpful 🙂 …
Initially had a problem with getting my pool heater fixed. Had the technician out twice and then they referred it to a vendor who specialized in pool heaters. While it took a couple months to actually get it fixed, Townsend did stick with …
I am a local business owner in Beverly, MA. Recently, I was having problems with my air conditioning unit. I called Townsend Energy and they arrived the SAME day ready to help. The service tech, Brian Mustaccio, was absolutely fantastic and …
Horrible experience. My elderly parents had several issues with Townsend Energy. During the winter 2015 they experienced FIVE times when the deliveries were not made. As a result my parents had no heat for a total of TEN DAYS. Even when …
Pam called me back from ML HALLE and took the time to listen to my concerns. She was kind and understanding and reassured me they are the same company they always were. I feel better knowing this as I’ve been a customer for years and I’ll be staying. Thank you Pam for your time and kindness.
We have been a customer of Townsend since moving to New England in August 2016. During the record low temperatures we experienced at the beginning of this year, we ran out of propane. It was evening when we realized we were out, and the …
Vinny has been out to our home for the past two years for our annual heating system check. He is always friendly, thorough in his work and explains what he has done and how the system works or should work in an easy to understand manner. I would highly recommend him to anyone in need of the service.
The Townsend team did a great job installing a Rennai direct vent tankless water heater at our house in Kingston, NH. The water heater works great and is amazingly silent. Mike and team was very friendly, responsive, and a pleasure to deal with.
Townsend is a good company, to me totally overpriced, yet they have great people. That’s perhaps and hope where the correlation is: they get good people who love the company cause management cares for them and must pay well.I am a former …
We are “happy” Townsend Energy customers because of Greg Delgado. He is an excellent technician who is hardworking and proficient in many areas. In fact, he has diagnosed and fixed problems that others could not figure out. We’re very grateful! Dick and Dorothy DeVits
I had an issue during a heat wave with my HVAC system in one of my rental units. The guys at Townsend were able to get the issue resolved within 24 hours. Their response time and effectiveness to fix the system was extraordinary. I highly recommend using Townsend if you want top notch service during the most extreme weather conditions.
The Technician arrived on time (I am VERY time sensitive), was neatly dressed, had all the necessary information and tools and was ready to perform the service. He diligently worked in a professional manner and finished within the time …
A special Thanks to Townsend energy and all of their associates, We are a first time customer of the Townsends Team and recently had our boiler system installed at our condominium complex. As this project took place I wanted to thank …
David provided excellent, knowledgeable service.
Very satisfied with Townsend Energy. The office staff always provides excellent customer service in booking convenient appointments. Service Technician, Gregory Delgado, was punctual, professional, and thorough. Thank you for the great service.
My wife and I recently moved into a house with an old furnace. When the furnace started making a strange noise we called Townsend. Less than 24 hours later Allen stopped by and examined the issue. I cannot say enough kind words about …
We were very disappointed in our experience with Townsend, particularly in the past year. Even though we were on “automatic delivery”, we had to call every time that we needed to be filled up. Even when we called, we were told one date and …
Greg did a great and thorough job on my servicing appointment. Took care of what we needed and made arrangements for fixing a part that couldn’t be done right now. We’re very happy.
I’ve had Townsend Oil for several years now. They may be priced a bit higher than other oil companies but you get what you pay for. I’ve always received excellent customer service from them. Any issues I had with my heating system was …
Lost heat last week and Townsend responded with same day service. Replaced the furnace in two days and had the heat back up and running. Excellent service and excellent people. I am highly recommending Townsend to all of my friends and family.
The delivery was great and the delivery man loved my dog Buster!!
Great experience working with Manny on propane install.
Vinny was the best! Not only did he get our efficiency up from 78% to 83% he took the time to patiently explain how and why to my 6 year old. Classy guy and top of the line service! …
excellent customer service, quick to respond and was very understanding
I was very impressed with Townsend’s responsiveness and professionalism related to various service calls. They were there immediately when we had a gas leak. When we needed to connect our gas fire pit to our propane tank they coordinated …
I recently had a new heating system installed by Townsend Energy. I am beyond pleased with the results. Job was done in one day !! Radiators that hadn’t worked for years, are now functional , and the heating system is so quiet, and …
Townsend representative “Kevin” was really nice and accommodating. For the site visit, he showed up on time and explained what they can and cannot do. I was converting from oil to propane. Though his company would do the installation, he …
Top notch honest, reliable service…been a customer for 28 yrs. Highly recommend.
Nearly 18 years of EXCEPTIONAL service. Nicest and best service team in the business.
The people there are highly professional and if they say they are going to do something…it gets done and more. Just put a whole new furnace system in my house and thy came back three different times to make sure it was working properly …
Just want to tell you about my recent experience with Townsend Energy. On Monday, June 7, 2021, I had the pleasure to meet Mr. Warren Laquerre, who was filling my propane tank. As we spoke…, I mentioned that I was unhappy with the very …
I have been a Townsend customer since the purchase of my home 5 years ago. John organized the removal of the old propane tank and the installation of a new one. He set me up with automatic deliveries and not once have I worried about …
Always the best customer service. They have always gone above and beyond with our regular and emergency services.
I emailed Jim Townsend yesterday because I was concerned about the age of my oil tank. Mr. Townsend called me back within 5 minutes and told me that one of his employees would contact me to help me figure this out. I received a call …
Matt and John have been outstanding to work with going back to 2016 when we had Townsend replace our propane tanks. My family moved to a new house in 2018 and we were pleased we could transition our account to support the new heating oil …
UPDATE: Townsend installed mini-split AC units at my house this summer and did a great job on the three hottest days of the summer so far. Very pleased with their work, and their quote was very reasonable (I had several companies bid on the …
Andy was very gracious when I apologized for being a bit hot headed. A+++ customer service on his part.
Excellent communication with agent on the phone. Clarified some questions and concerns.
Was on a job site with someone from Townsend today installing a gas line from a pool heater. I cross paths with many many gas installers and he was exactly who you want in your backyard. He was super nice, new his trade well, crossed the T’s and dotted the I’s.
I’m a new to propane heating. When my gauges looked low I called the office and they told me that I had an automatic delivery scheduled in 3 days. I told them I was worried about running out. ( I’m a life long oil user.) They said “we’re …
I’ve been using Townsend for over 25 years now. They have supplied my propane faithfully over the years. I also had my furnace repaired by them. Their service is excellent! I highly recommend them as a service provider. They also have a division that offers both private and business insurance.
Have dealt with Townsend for a number of years now. Have always had great service and all customer service people have been helpful whenever I have called.
Townsend Energy consistently has the highest fuel prices but the service is excellent.
Not only was Tina very helpful but she was so pleasant! Customer service is excellent!
Had a question surrounding our current bill and Marie was swift in investigating my concern and provided an update quickly!
Beth was great to deal with and care about your concerns and took care the issues that u may have
Thanks and job well done
I had a question about my billing statement and Michelle took the time to understand and research the issue and get back to me. Thank you!
Great service every time I call. Great deals for first time customers and love their auto-refill. Price is competitive but not always the best! Usually within $0.15 of the best price.
Michelle is always pleasant, She always helps me with what ever my needs are. A great person.
Sarah was very helpful and very friendly on the phone. A great experience setting up my new service.
Mackenzie was extremely helpful, my request was processed immediately and I got the information I needed. I was very pleased with how quickly and efficiently she addressed my request!
Bryan was polite, courteous, and Extremely helpful. If I could give him 6 out of 5 stars I would.
Ive had this company for years and i must say im not happy with them they said they would clean my ac units for a price and change there minds about the price when they show up when they knew what was wrong with it i had my furance serviced …
Thank you for great customer service from the top to the bottom of the organization. I’ve been a customer for 17 years and very happy with Townsend Energy.
I can’t really write a review because no one showed up for the scheduled service call! I saw a Townsend truck down the street, but he knew nothing about my service. He said Townsend would call me. That was two weeks ago! Nothing yet!
Marie Fife was excellent to work with. She was very attentive to my questions and worries about getting a bill paid ASAP so I could get a next day delivery!
Wonderfully helpful staff. They were there for us when our hot water heater died and parts were not available. Great price on propane with multiple payment options.
team member has been responsive to our call and when needed sent out service reps in a very timely manner.
We appreciate the professionalism from contact to completion of the issue.
Manny was prompt, knowledgable and efficient. It was a pleasure having him on site. This winter I can rest assured now that we are on the Townsendtotalenergy service plan.
Manny was awesome!! He was helpful and gave us a great education on our service. Would welcome him back to service us again
After years …no longer happy with this company…. with their pricing, response to telephone calls, no call backs, lack of explanations and general poor responses. The delivery men and those servicing the tanks and burners are fine but …
Called for routine service – live in a multifamily and both boilers were updated with explanation on what needed to be done for better quality of furnaces. Nice work
I want to thank Mark Richards of Townsend Energy….he is the very best. I have had a reliability / intermittent issue with my heating system. I have hadsny other companies try to fix it and they all failed …
1. Helpful for several years now with monthly budgeting arrangement.
2. Likewise helpful & appreciated yearly check-up of my boiler system.
A solid, trustworthy business.
Sarah was a pleasure to work with and so helpful getting my account set up. She took her time to listen and assist in making the process so much easier. I am so pleased with Townsend and I am so thankful that Sarah is my representative!
AC & Furnace/Heat Pump service has always been top notch with the individual we have requested. Very professional, friendly and does quality work.
Hi , I stopped by the office today, to pay bill. Tina and Cindy were busy with customers on the phones. Then we paid bill and it was a pleasure to see them. Thank you for professional service! The Perrys
I was very pleased with Michelle about a delivery I had been promised by Mac and Barbara. Unlike Michelle neither of them set up a delivery for me. …
Cynthia was great as usual with her customer service. We have had a working relationship for years as she is a hold over from Petro home services.
What I am not happy about is that Townsend energy pulled a payment twice on a …
Have no issues with service. But do have issues with cost. I believe your cost of fuel is much higher than competitors. The service contract increase this year has almost doubled. All in all I realize the cost of operating has gone up, but not to the increases you have past on.
I heat with oil and also have a propane tank for my gas range and fireplace. I had asked for no deliveries for spring/summer, as my oil tank was filled in early spring. I also discussed being on call come November. I was surprised to …
Called concerned about a leaking tank discussing it with Ben who was very reassuring that it was most likely a normal noise the valve makes but insisted on still coming to check it out in person. Ben as a person, not just a tech was simply …
We had our hot water heater go a few weeks before our 2nd child was born and Townsend stepped up in a big way. They helped us get the equipment, get it installed, and even came back to make sure we were all set and the installation was …
Ellen James was a pleasure to work with on getting a delivery and getting the computer fixed on the tank. She was excellent at her follow through and I have to say I felt like I finally had a person who was listening to me and actually took …
Our furnace broke down on a Saturday & we tried to resolve the problem on our own to no avail. Called for service Sunday evening & was told we were being placed on an emergency basis. Called again Monday morning to learn we were never put …
Mac from customer service answered all my questions this morning. I’ve always been able to call Townsend and get someone competent to answer questions that I have. Townsend also was able to provide urgent service to us on Christmas Eve to investigate a failed water boiler, in only a few hours.
They took care of my situation , with ease. They were very professional, polite, friendly , and knowledgeable. I was treated as a valued customer and it was a pleasure to have them serve me. The conversation was excellent.
Do not use these people! They are expensive and predatory. They were told that I switched to another company and they continued to deliver oil at a price I could not afford. The half of my delivery paid by fuel assistance was at one price …
Recently had a new oil tank installed. After the installation my furnace had problems. Townsend spent a great amount of time and effort to resolve my problem. Same day service and customer service was outstanding. Needless to say they got me through the Feb 2023 cold snap with no problems. Thanks again Townsend.
Townsend can be counted on when you need them most. This Summer my AC went down in the middle of a heatwave. Townsend was at my door at 8:00AM. They had to replace a burnt out motor in my air handler. In the attic. Which was well over 100 …
I have been using Townsend Energy for many years and have been very happy with their service. I was especially pleased that a delivery was made in advance of the arctic weather NH experienced. It provided peace of mind during a turbulent time.
This is a long review, but read through the entire thing, please!
The sign of a quality company can be found in how they treat their customers. We would give Townsend more stars if we could. What started out as a very …
I have been a customer with Townsend Energy for years. Whenever I need anything in the energy field I give them a call. I just had central air conditioning put in my second home. From the salesman to the installers; the price was reasonable …
We have never run out of propane. We have a mini split that needed service a couple of times. Both times the technician was prompt, and efficient (both times it happened in January) I felt so bad for the poor guy working out in the freezing weather, but he was hard working and fixed the problem. I will always count on Townsend .
I have been impressed with Townsend Energy ever since i made the switch a few years ago. Their customer service is excellent, including if a mistake is made…its quickly corrected with an easy phone call. Really appreciate a company that pays attention and trys to provide the best service like Townsend Energy. Thank you.
I called today after looking at my propane tanks and saw my tank gauge read 0%!! Ellen James took my call and immediately looked for a delivery driver in the area!! She found driver, Doug Grant right around the corner, who delivered 298 …
We have been with Townsend for 2 years. We are so happy that we switched to them. They are prompt and accommodating. Service is great! I would definitely recommend Townsend!
I’ve been a Townsend oil customer for three years. During that time, I’ve been on the automatic delivery program & have not had any problems getting oil delivered for the furnace. I hope that still keeps up this winter, despite the low oil …
Townsend has been my service and oil company for 20 plus years. Had a new furnace installed in my 1917 house which was complicated. Townsend brought in the manufacturer and great service teams who eventually solved the installation …
Brian did an exceptional job servicing my propane heating system. He was knowledgeable and took the time to explain what he was doing and educate me about my new furnace. Excellent work and a really nice person.
Transferring our service over to Townsend was an incredibly smooth and efficient process! They were accommodating of times and ensured all of our equipment was operational after changing the propane over, taking time to address any issues the found. I highly recommend Townsend!
I’ve been an Irving Energy pre-buy customer for almost 20 years, but this year Sarah from Townsend Energy went the extra mile by working out a pricing structure almost 21% less than Irving’s best price offer. In addition Sarah’s timely …
Great customer & delivery service! When I was stuck and needed emergency delivery, they were the only company who could help me without any hesitation or delay and was here within the hour. …
10/04/2022
I contacted Customer Service after noticing a spike (not related to recent …
I have been with Townsend and its predecessors for many years. My oil burning furnace was installed in 2006 and has been maintained by Townsend and Federal since then. Service has always been prompt and professional although not all of the …
I have been a Townsend customer since I moved to New Hampshire. Up to this point I had been happy with them and would have rated them 5 stars. Recently, however, I had to have service because of no heat. This was a couple of weeks after …
I’ve kept this vendor for heating and cooling since we bought our house. They are very responsive whenever there is a concern. Got a new water heating system and new fuel oil tank this year; hopefully, will continue to work well without needing any repairs!
All services delivered without delays. 24/7 support was great. We had a few issues with equipment over 9 years and always were supported. My tank level was always maintained by Townsend. …