Texas Health Rockwall wants to be your hospital – the hospital you choose to care for your family, friends and neighbors.
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3150 Horizon Rd, Rockwall, TX 75032
I cannot say enough good things about the entire staff here – doctors, nurses, aides, techs. We were here in an emergency situation with my father that turned into a very difficult multi-day stay and everyone we came in contact with was …
The biggest joke in the word
Great staff
Great staff!!!
Staff was friendly and helpful
there service in the ER. sucks
Really good care fast too
Bad service.. bad doctor!, hours of waiting and very bad Service
Very nice staff took care of my daughter very good
Had my baby girl there and they where great
They take forever. DONT GO HERE IF YOU HAVE A MAJOR EMERGENCY!
Worse hospital I ever been to. i want be coming back here for treatment ever
Worst hospital ever!!!!!
Very good service, the employees are very courteous and nice, they make you feel better.
They saved my mom’s life thank you Presbyterian hospital
I’ve been to three emergency rooms in the past three days and this place is the most disorganized mess i have ever seen
The compassion and genuine hospitality exuded by the staff is unbelievable. If you are here you are in good hands.
Great staff and great doctors excellent service and everyone is very kind and friendly.
Can’t seam to understand why it is that the smallest county in Texas has the smallest ER center that is full every Monday night .
Been there visiting patients in the past, nice hospital
The Doctor’s are wonderful, been going here for a while, they know what their doing
Awful awful awful this hospital is trash and the nurses are very rude and obnoxious I will never come back ever again only thing good about this hospital is that they have Holy Bibles in the waiting room
Worst place. ER was used as ur bed. Wasn’t given food or water for 15 hours.
I’ve had several family members in here at different times over the years. They are always very accommadating, clean and friendly.
This hospital has so many bad reviews and now that my sister had a baby here I know why ! Horrible service and rude nurses please stay away from this hospital!!
Very good to run tests necessary to treat the condition. Pleasant staff.
MY EXPERENCE GOING TO ER TEXAS HEALTY PRESYBY IS THE FEMALE DRS.ON. ARE MORE CAREING AN CONCERN THAN MALE DRS DONT CARE FOR THE MALE NURSES AN STAFF FEMALES ARE MORE FRIENDLY AN HELPFUL BUT RECOMENT ROCKWALL TEXAS HEALTY PRESYBY
All of the staff was amazing with our newborn and my wife. Great experience.
The staff was friendly but the wait in the ER was super long. We were there for 5 hours.
They took care of me like I was family, everyone was kind and very respectful. Every question I had they answered it quickly and professionally.
Nurses are very rude and you can tell they don’t wanna deal with you and I even had one rolled their eyes at me
Don’t recommend giving birth at this location either
Worst experience ever !!
Fantastic medical staff! My wife and children have always been very well cared for here.
Terrible billing experience. Expect to have a second visit after they amputate your arm and leg to pay for the first visit.
Hard to see all addresses of each building. I had to reload wheelchair patient in Van and drive around to next building cause address was not clearly marked
This hospital is great! Very nice staff and takes very good care of you. Nurse Stacy is super super nice. Thank you!!!
Horrible place had people sleeping in halls and they would just walk over them.. no rush to deal with Covid-19.. that make it seem bad then go on as if it’s nothing
Scheduled for knee replacement and 2 days before the surgery was cancelled as there was a problem connecting with anesthesiologist and not to worry-she would handle the situation.It has been over a week-I have not had any contact with …
The staff just walks in the room don’t speak to anyone very rude. The nicest people are the doctors and that’s sad.
Came in for chest pains and waited for almost 2 hours so i left obviously they could care less very bad hospital though the cops in the waiting rookm were very nice
The check in process was simple and quick!
AND THEN YOU WAAAAAAIIIIIITTT!
HOPEFULLY THE NURSES AND DOCTORS ENJOY THEIR LUNCH. One of them must be a comedian. They can’t quit laughing. BUT HERE WE SIT.
I was very ill with a Kidney Infection and Sepsis and they took very good care of me, loved the staff and Dr’s they were all so nice. Thank you.
Pretty good hospital. The building is beautiful and the floors are clean. It is a fairly new facility and the staff seem to be nice.
Not enough rooms have police checking you in like it’s a jail. Expect to wait 2 hours to be seen. STAFF Treating people in triage cause of the inadequate space even after remodel.
I had hernia repair at this hospital. All of the staff were very friendly competent, and professional. It is my hospital of choice.
If you have kids go to children’s hospital Dallas ..
I went sunday i have never been more pleased with an ER as this place. They got me right away everyone was so kind
Had a great experience with the ER recently. Everyone was friendly, thoughtful and patient. They quickly diagnosed my problem.
Hours and hours of waiting. Then thrown in a room and ignored. You’ll be in a room with 4 other patients, separated by a thin curtain and you’ll get to hear all of there personal issues as well.
I have been here several times…twice for emergencies once for surgery. Staff is very informative and pleasant to deal with. I would recommend them to family and friends…
Waited for hours and then the care was terrible. Called back today to get some information for the follow up and was hung up on by a supervisor. Terrible customer service. Would never recomend going to this hospital!
Do not go to this hospital they will kill you and they tell lies I left them in so much pain
Waiting for about 3 hours still waiting not called any
The staff was wonderful and very professional. Courteous and so respectful. I felt like my time there was good in there hands. Thank you very much. Er was fantastic. Thank you for your professional care
Waited in lobby for 2 plus’s hours but other got seen right away need work on the order of getting people seen luckily she’s not diein or any thing
Very pleasant so far. Curtious staff. Very friendly and compassionate. Doctor seems very knowledgeable and throughel with exam. I give them the highest rating.
Only 1 doctor on duty in emergency room wated 4 hours for two shots and sent home
I have been in the ER for 2+ hours and no end in site. No communication from staff and no one seems to be getting help or leaving. So disappointed because I like the hospital and have had decent care here before.
Very clean and professional. Covid-19 safety is still in place. Very nice and waiting room is open but at a distance.
The ER staff does not care about your mental health issues if you been to the hospital too many times. They sent me home after I said that I was having thoughts of killing my self
This is the second time we have tried presbyterian. The fist was 3 years ago and the same thing happened yesterday. No one in the waiting but we still had a 2 hour wait just to get in, then another hour and half wait. Long story short 4hours later it was a confirmed break. Rude people..
This place is sooooo slow.. literally had 2 workers walk by, one says to the other, ” we are walking to look busy” wth? 3 hours of sitting in the emergency room with 3 ppl ahead of me. I could get faster service at parkland hospital
Going on two hours in ER waiting room still have not seen Dr. Receptionist is rude and no empathy to people coming in sick nurse seeing patients before being sent to Dr no empathy either….never again will I come here.
I’m amazed that anyone goes to this hospital. I totally get that it’s a small community hospital but the indifference and totally lack of care is sickening. Doctors who don’t care and nurses that aren’t qualified. If you love your family member, do not send them here.
Void this hospital. Be prepared to wait 5+ hours in the ER with people throwing up in the waiting room.
Brought my Papa here for some work in outpatient services The front desk ladies were very happy and friendly With-in minutes we were called back for admitting paperwork Marcela helped us and was super sweet The surgery was quick once we got …
So I definitely would not recommend this hospital for a life threatening issue. But I went in for workers comp and I didn’t want to be there so they helped me get out in a timely manner which never happens at other hospitals I go to. But if you do have something seriously wrong you might want to go to another hospital.
When it comes to minors, I believe they’re only sanctioned to treat bullet wounds. Absolutely useless for minors. Full service hospital? Not quite. They’re not living up to the Presby Dallas Legacy…it’s unfortunate.
Hands down one of the most nice, and caring crew, have always handled me with great caution!!!!!!! I would use them any day of week over anyone in the state!!! such a clean and very well run hospital!!!!
They tested our newborn for methamphetamine because we were transferred from another hospital and the first test came out positive because my wife had been prescribed allergy medicine and then the second test came back negative about this …
Slowest ER ever makes Parkland on a Friday night look like a fast food restaurant. Have been here twice on doctor’s recommendation, both times it took two hours to even get taken back then another hour to see a doctor.
I took my husband there several months ago and could not have been happier. The staff were kind, compassionate and always available when you needed them! Great hospital!
ER – Crowded, slow, under-staffed, poor communication, not enough beds. In addition, prices are about 3-4 times the national average. Take your business elsewhere if possible.
Way overpriced even with insurance, bills never stop coming and they are never able to explain them. Cannot provide itemized billing when you ask. The acquire all of the great and honest local health care providers and then ruin them.
I can not say enough good things about Texas Health Presbyterian Hospital of Rockwall!!!! From moment one in the ER to testing to surgery and to discharge a few moments ago, kindness and expertise are intricately interwoven into every single professional who worked with me. Thank you!!!
Please stay away from this hospital staff and nurses are great took my wife in for kidney stone pain we were told she would have to stay overnight and would be removed the following day we were taken to her room and I left her side to get …
This place is horrible, I was there yesterday December 3rd 2021 from 8 pm to 10:30 pm because my mom was haveling severe leg pain , it took us forever to be seen which we never were and left but that wasn’t the issue, the issue started when …
I never leave reviews, bad or good, but this was Ridiculous! Today, July 23rd, 2017. My niece and a friends kid collided against each other in a bouncy house at a church event. My niece went to Baylor in Rockwall and my friends child went …
ER is worst I have seen. Staff is very unprofessional more interested in partying than in patient care.
Everyone was very professional. The nurses were wonderful and the Doctors were extremely competent! All good.
An employee who works in admit office 1022 rudely told me I could not sit on a sitting bench made for more than one person. No one was around the area except myself and was told by her I needed to get with the front desk and they would let me know where I could sit. Seriously??? This bench is part of the main waiting area.
Labor and delivery dept. is awesome! I cannot say enough good things about the experience we have had with having all 3 of our kids here over the years. Thank you to all the great staff for your care and kindness!
I try to stay away from hospitals as much as I can but wow under the circumstances this place is amazing! Recommend by our neighbors as a good hospital we have had a great experience..ALL staff as gone above and beyond to make us comfortable😃 we’ve been here three days and have no complaints! …
Extremely nice staff but hours of waiting everytime I go and was told I would receive a call about my test results and refused to be called back after leaving several voicemails. …
They are very rude and the doctors are rude they don’t care about your health at all the nurses ar every kind
I was taken here by ambulance. I had very kind nurses and doctors. It was a great ER experience, and unfortunately, I’ve had a few to base this on.
Son still in ER waiting room for hours after being sent by his doctor for acute illness and immediate medical attention. No sense for urgency for patients.
Do not waste your time going to the ER at this hospital. This is the second time I have went with very serious symptoms and was dismissed and told there was basically nothing wrong with me because I battle with drug addiction. I did not at …
My 95-year-old father was seen in the ER a week ago for a broken rib. The xray texhnicians were rough and uncaring and unprofessional. The Dr was ok but seemed in a hurry. I do not recommend.
Caryn and Reiney took wonderful care of my mom during her recent stay at the hospital! She spoke so highly of everyone there, and I am so thankful for all of them.
I went in with double pneumonia and when entering Er your asked to sit and as soon as a room becomes available you will be seen. Not the case with me, three Caucasian couples or mother and daughter walk in after me. After being skipped …
I told the woman at the front desk yesterday that I believe that my mother is receiving the best care possible, and that this hospital is the best for my mother in the world. First, I am grateful to live in this country, and second, I truly …
Worse place do not go to ER please Dr. Akram Ahsan is the worse they just give out degrees he will be sued
I’ve been dealing with a mystery sickness for a little over three years. Finally Rockwall Presbyterian found walking pneumonia. Of course this is an ER and they were not able to investigate further but now I finally have a direction to …
Emergency room was very slow and the doctor blamed it on extremely busy Thursday night but really if you would do your job instead of sitting around all night talking and laughing then er would not be full. Not just doctor sitting around most of the er staff
My 71 yo mother diagnosed with Covid and low oxygen levels was discharged same day without treatment and given a pneumonia diagnosis.
Not busy at all and have been sitting here for 2 and a half hours 32 weeks pregnant with pretty high blood pressure reading and in terrible pain! this used to be a great hospital it’s really gone down, wish I would’ve gone somewhere else this is a nightmare and it’s just me and one other person that have been here the whole time.
I came in on 11/20 around 5am and had Amanda as my Nurse and I believe the other Nurses name was Ally?(correct if wrong) but had an allergic reaction and they both helped me get through that stressful situation and I can’t thank both of them enough for being there!
This is the best Hospital Emergency room in the all of DFW metroplex. This is the only Hospital I trust. I have been coming here for years. The emergency rooms are always clean, the services are always fast, organized, welcoming, friendly and I never feel rushed. Great doctors and nurses.
I like this place, as they took care of my hernia. This hospital has a small, local feeling to it; for someone like me who hates crowded spaces+too many people, this hospital felt calming.
10/10 would let them in my groin again.
Best hospital I ever went to because they treated me with respect, care, and kindness. Also, they didn’t think I was a drug addict, which many er’s do these days after I came there for severe back pain and sciatica.
I had a wonderful birthing experience with Dr. Olsen and the staff at Presbyterian. Everyone was so caring and wonderful, and I couldn’t have asked for better treatment. As amazing as giving birth is, they made it something truly special.
I had a spine procedure at Presbyterian Rockwall just over two months ago. Our experience since then has been absolutely shameful on their end. I am a firefighter by trade and on a fixed budget income and work two other part time jobs to …
If I could give a 0 star I would!!! The ER sent my stepfather home without treatment because he has no insurance. When they said that he might have a blood clot. They also said that his ice cold purple feet is normal. What kind of hospital …
I went to the ER at this hospital for a broken hand. I am a retired disabled vet with a service dog. The first thing that I was asked is what does my dog do for me. After I explained that I’m a disabled vet, I was taken to the waiting …
I was admitted to this hospital in October of 2015 for a hip revision. the doctors performance was okay, his assitant was criminal. But then the hospital didn’t even read the drug allergies. I was give hydocodone because everyone takes it. …
I was here Aug 30th for my mother to have surgery. Asked to be here at 9:00am and was not taken to surgery until 12:30pm.
Now I’m here again 10/10 for another surgery for my mother and it was set for …
Went last month for a procedure. The staff and in-house technicians were great. However, I was there for a procedure with Dr. Blank and she has no bedside manner. It is too bad that a doctor associated with the facility can possibly generate a bad review for the hospital.
Dr. Lee is the coolest and best Dr. ever! Only doc out there I know that promptly gets his patients from the waiting room. Very knowledgeable, humble and down to earth guy. Sharon, his assistant, is very nice and accommodating as well. Great team of people!
Everyone at this hospital is very profession, caring, kind and considerate. I’ve been admitted 3 times in the last few years and I had a colonoscopy done this AM and everyone involved deserves 5 stars.
During my visit, the ER nurse, ER PA, and radiology were all courteous and did their job satisfactorily (as far as I could tell). …
the little old lady that sit in the front at the ER was very very rude!!! on top of that that when my dad passed away from covid so my emotions was all over the place. but the nurses and doctors were soo nice and understanding but that OLD LADY almost got an ear full
I went to Texas Health Presbyterian Hospital in Rockwall today for an MRI, June 4, 2020. I have allergies for which I often wear an N-95 mask. Today I required an N-95 mask outside and inside the hospital for something in the air to which …
Came in to the ER in tears bc I was in such excruciating lower back abdominal & pelvis pain, while highly pregnant, worried about the effect on the baby & having it early or having to have an emergency enducement or c-section. ER told L&D I …
Worst hospital! Dr gave wrong follow up, back 3 days later to have another argue it w as my fault i was sick. Urine Cups given to ungloved hospital personel. I was shut in a room throwing up. Unable to get out of bed and no nurse call …
If I could I will give them a 0. Worst customer service. They forgot to add one of my symptoms to my file and I was told to go to the doctor for that. Well if I’m in the hospital I expect to be treated for everything at once. Now I have to miss work. I will never be back here.
When we showed we went right to a room. Then an hour goes by the nurse comes in swabs his nose didn’t ask any questions walked out. Two hours later the doctor comes in orders a chest xray and a nose swab hmmm I mention the nurse already did …
I would definitely recommend this hospital. I didn’t have to wait long at all, maybe 15 minutes even though they said they were very busy that night. The officer outside walked us all the way into the emergency room and showed us exactly …
Had outpatient surgery and it was a fantastic experience from admitting to preop nurse, to anesthesiologist, surgeon, to postop. Couldn’t be better. This was my second experience with this hospital and would highly recommend. I see all …
Do not go to this hospital. My husband is suffering and is in long term pain now due to the neglegence of the Doctors here. He is being treated now outside of this hospital for what they caused. This hospital is a joke. Thankfully he did …
I had a port placement surgery 4 days ago and they took wonderful care of me. They all were so helpful, answered all my questions and addressed any concerns I had. The nurses in recovery were wonderful and caring. I highly recommend this hopsital.
I came in with a very severe back pain. Could not walk nor stand. The moment they found out i had no insurance..i was over dosed on 4 different drugs and sent home within 2 hours. I could not hold anything down for two days straight. The …
Was very nervous before going into my ultrasound appointment but Scott and the other lady he had in the room made me feel very comfortable and made my overall experience very enjoyable, humorous (lol) and comforting. Great first experience both at this hospital and with the staff.
Medical staff stuck a needle in my arm 5 times without consent… I’d stay away unless you are asking to be hurt. …
Dr. Belanger completed my husband’s neck surgery, and we were fortunate to have Vivian and Michelle to care for him while he recovered. His doctor is wonderful, takes the time to address any questions we have. The nursing staff were also …
***do not go to this hosp***
**i agree with these bad reviews…i went into the ER with breathing probs…congestion…cough…my daughter was with me…when we sat down…some lady came up …
I have never had any problems with my throat after GA. I have done it before, at least, 5 times, and it always went awesome! But today I had a ” woooow day” . My throat is incredibly sore! I can not drink, eat or swallow as I normally do! I …
Just experienced terrible care , Dr. Ying has been by far the worst doctor I’ve encountered here.Came in for pelvic pain took him 2 hours to call in a pain medication. During triage they used an 18 gauge needle and afterwards my hand became …
Worst experience my family has ever had at a hospital. Just before midnight, I went with my family to take our four year old daughter in because she accidentally fell from her bed and her arm was in severe pain. They got us in a room …
I was in alot of pain when I went in and when they called me back to get vitals there was a guy in there not sure if he was a nurse or what. He was disinterested in me and any problems I was having. He took some blood or should I say …
One doctor running the show in ER !! I Had a small emergency !!didn’t get seen till 7 hours
Later and still gotta …
Terrible Medical Care. I come from a family with MDs and surgeons and I never have been , seen or have an understanding of the lack of care in an ER room. Nurses were ok but at the mercy of the DR on call which was only ONE and no second …
My sister almost gave birth without a doctor present due to him being late. This was an emergency C-section btw. When he came out to “congratulate” the family, he had no idea how much the baby weighed, or even looked like. (He told us she …
My doctor had me go to this hospital on the 12th of February. I stayed until Monday the 16th. I have never been to a hospital that every nurse was kind and wonderful. I am sorry the other person had such a bad experience however I was never …
I get at least one out patient procedure done here every 3 months for my back. The nursing staff in the prep room are just plain amazing. Some are so friendly they remember me when I know they see hundreds of patients a day and I go once …
I was left with terrible wound after lacerated intestines from hysterectomy(molly mcStravick) 6 weeks wound vac, 6 weeks pic line, 82k med bills, and then had to have another surgery from large hernia(they stapled instead of stitched)caused …
Two nights ago my 9 month old stopped breathing at home after giving him OTC baby calming medication. Triage ER nurse Susan questioned us in the room. I told her what I saw happen to his little body. She asked me “how long was he not …
Why were a horde of police officers from the rockwall police department allowed inside this hospital when I went? A police department that has, historically both in and outside of court, harassed me and my family. I was also told I was …
My labor and delivery experience went so good .. My nurse Dedra and Amanda were the best .. They made me feel so comfortable, even when I felt like I was bugging them they put me at ease, answered any questions I had and checked on me …
Have had amazing doctors in the ER up until this point. A P.A. saw my husband today and was very rude and did not address this problem at all. He was seen as a drug seeker because he does not have insurance and his condition is bad enough …
I was taken in to triage quickly and moved to a room within minutes! I was immediately given medication for my nausea and abdominal pain. I had an ultrasound, CT with contrast and blood work done all with in a reasonable amount of time. I …
Pregnant girl referred to ER by her OB. Waited over 7 hours between this ER and Dallas. Sat in the lobby the whole time, no answers, no one checking on you, no results from any labs done to make sure my baby is okay. Just really awful and would not want to end up at either location. Just sad, disheartening and terrible.
Kate Makohon almost killed me. I went into Rockwall Presby ER in serious pain, it was my appendix. I was told after CT scan it had not ruptured. Surgery early morning was performed by Kate Makohon at Lakeside Surgery. At post OP, was …
I delivered here 4 and a half years ago and it was a terrible experience. My Dr and I had a birth plan and I fully planned on nursing. I was excited that my first nurse was a lactation consultant, because that MUST mean she’s a patient …
Horrible hospital! Unfortunately I have some experiences with hospital. Tis is by far the worst experience I have ever had. I took out my own IV and walked out against medical advice I was so upset!! They kept telling me they would get …
Thank you Lya!! (my emergency room nurse) I came in with half of my face swollen like a balloon, and she was super friendly, helpful, and had an awesome attitude. Also, David and his assistant who did my CT scan were very nice. Michael in the ER was very helpful!!! My overall visit was great, except for the “emergency” part lol.
Great experience from start to finish! The staff is awesome and caring. It feels great to be here when I’m not feeling well. The staff worked great as a team and made sure I was feeling well and comfortable at all times. I normally try not …
Very bad experience. They gave me wrong address and for 8:30 am appointment I reach 8:15 because the first place the address given was wrong. Doctor Blanks refused to see my father who was in pain. i tried to explain. Very rude doctor. if you really looking for a good caring doctors please do not visit this place.
My mother is elderly. She has trouble walking and rembering things. I went to her pre-op for her upcoming surgery. I was told I couldn’t be with her unless I have a medical power of attorney. I was asked to leave the building and …
Don’t care for the ER or the operator who answered the phone. They are rude and unprofessional. Hate to say that about the staff and a hospital considering I’m an RN myself, and I wouldn’t talk to ppl the way they talked to me when I gave them no trouble at all. They never have to worry about me coming there again.
If you are having a life threatening issue, do not go to this hospital. My father -in law visited this hospital the beginning of January after a bad fall at home. He was transported to the ER where they ran a bunch of labs, did some imaging …
My mom was taken by ambulance to this “hospital” yesterday. In my family, we don’t go to the hospital unless we absolutely need to, so for her to go by ambulance is quite alarming, especially with me being 3 hours away from her. While she …
I went in through the ER with my teen son, who could not breathe and was turning blue. The person at the front desk never looked up and told me to wait. I finally yelled that my son could NOT breathe! It was ONLY then that the person …
I was directed to go to an ER based on my symptoms and made a point to call my insurance company to make sure I went to one that was in network . I was directed to this hospital. At no point did it cross my mind that their rates and fees …
The best ER experience I could have imagined. Everyone that took care of me from registration, nursing, imaging and the PA were so kind, caring and compassionate. 5 star care.
Update: July 25th, 2019: My wife had to wait 25 minutes in an empty lobby before she was called back to do the registration process. The wait was for a newborn screen, luckily the newborn was sleeping and the toddler was happy, had this …
My daughter went there with severe pain in her abdomen. They saw her quickly and put her in a room, asking several questions and deduced they thought it was “female” related. They did do an ultrasound of her belly. They did not hook her up …
I was very dissatisfied with the care that I received in your ER Thursday 8-9-18 I came in with gallbladder pain and I told them that I have A fib and I was not hooked up to a heart monitor as I was supposed to have been, I was not hooked …
I was placed in the Intermediate COVID unit because my test results had not yet been received (I was negative!). I stayed there overnight, getting tests and scans. Everyone with whom I came in contact was professional, caring, friendly, …
I recently gave birth at this hospital and just wanted to mention the excellent care I received from one nurse. Her name is Angi (RN). I have never received such great and caring support from any medical provider before. She was so helpful …
Went in for a bad gallbladder attack, the nurses told me I was having an anxiety attack. I couldn’t really even speak, so my parents had to explain that it wasn’t one, which they finally understood and gave me medicine for. The nurses were …
It was always a hit or miss with the nurses in this hospital. I had my baby here on 11/9/16, I’ve never been treated by such rude and uncaring people. After my c-section I was unable to get out of bed unless a nurse was there to help me 3 …
We delivered our child here Friday. Care has been excellent throughout. Dr. Olsen was great from our initial visit throuythe delivery. Nursing staff in L&D (Rebecca, Janet, Dedra, and Robin) were all super attentive, caring, and …
I have mixed feelings for this hospital. I’ve had a child delivered there, used ER for another child and my husband had a couple of surgeries there. Those experiences were wonderful! Very attentive care, clean and fair billing. …
I was completely shocked at how unprofessional the er was. Every room was full and you could hear the staff laughing and joking around with each other. It never stopped! They were loud and sounded like the were at a party or restaurant, not …
One of the best experiences that I’ve ever had. my wife went into labor we were trying to make it to the original hospital we had chosen , but as Mother Nature had it we didn’t have a choice. From the time we got there to the day we left …
Rooms were dirty and uncleaned. The bathroom smelled of urine. There was a used wash rag in the shower covered in feces. The shower didn’t drain. The toilet paper was locked up and couldn’t access so I can see why someone used a …
Came here in Extreme pain on my right side, they were quick and the whole staff had such kindness! I am now 7 months pregnant and I had a severe kidney infection and kidney stones. I was hospitalized for a couple of days I got to meet Dr. …
I had the “opportunity” this past week to visit the ER at Texas Health after complications due to major illness. Despite being extremely busy, all staff were very friendly and were willing to take time to explain labs being drawn, …
I was to have surgery on the 21st of December I went to this hospital 4 days before and had COVID test when I got there my surgery that was at 3 o’clock. I was pre registered from the day I got the COVID-19 test so registration was fast …
My dad waited in the waiting room for 2 hours without being seen by a doctor. I understand rooms being full but you can still see a patient and start orders from the waiting room or triage. Needs to be ran by someone with more competence.
I had to come on here and share about my amazing experience with the L&D department. I went in on Nov 13th 2018 for my scheduled C-section uncertain, nervous and scared. But let me tell you. The nurses and doctors all made me feel at ease …
I understand the bad reviews. I have been to really bad hospitals, but I actually had a pretty decent experience. I was there for what i thought was a kidney stone. Of course, right after i got there 4 ambulances in a row showed up and got …
I absolutely love this hospital! This hospital delivered my sweet little baby boy. The labor and delivery nurses were soo sweet and attentive to me. There’s one nurse in the L&D dept (I can’t remember her name) but she is so caring. She …
I used to make the 45 minute drive to this hospital because of the amazing care I received from their gynecology department. When Dr.Shisler left the practice and no longer accepted my insurance I started seeing Dr. McStravitz. …
Two major events and in both cases outstanding service.
Both times required entry through the ER.
Both times attention was prompt and Care was excellent. …
Very unprofessional and humiliating experience. Went to ER for eye injury. A nurse slapped a patch on it, took out a black magic marker and drew a huge eye on it with lashes and all. Then sent me back out to waiting room for over an hour right after making fun of me
First of all, they were swamped, which I understand entirely. I had a couple of grand mal seizures and hurt my hand was severely injured during the seizures. I had to wait to get a room. All understandable. I know how hospitals work. The …
The WORST hospital, do NOT GO HERE. they misdiagnosed my mom, they never even tested her for the flu when we went in forher labored breathing and cough. We had to ask for a flu test and come to find out she ended up having the flu. Plus by …
Received a huge surprise medical bill. How huge you ask; $17,000.
Alright, so I call the hospital. What gives? I was released the same day. Can I …
I have had multiple procedures from a variety of offices over two years. Never have I had a bad experience. Everyone has been professional, friendly, and concerned for my well-being. The facilities are not only state of the art, but …
Horrible wait time after being treated. I explained to several staff members that I was becoming sick in lieu of the hour wait to be discharged after my children were treated. …
Amazing!
I came in (I’m still here actually) for a variety of symptoms that ended up …
Worst wait time ever at a ER! Waited at least two hours in waiting room waiting to get in a room to see a dr.
No one was in the waiting room when we got there then the crowd started flowing …
Came in through the ER with my mother who had severe pneumonia with strep… this was on a Friday at around 4pm and we were seen immediately. All the rooms were full so, we were in the hall for a while but that didn’t stop them with the …
My daughter got a bad laceration to her lip from our new puppy and we spent three hours at this hospital’s emergency room. We waited one hour with my daughter bleeding in the lobby, another hour in another room before we finally walked out …
Adapting to the demand from covid is one thing but this experience was straight negligence. My mother has reoccurring meningitis and was experiencing those symptoms and very dehydrated. She was dropped off with the promise she would be …
I had my daughter here a couple years 2016 ago and the er staff got me up to L&D right away !
The L&D nurses were amazing in every possible way and made my delivery so much …
I was here today for dehydration and a UTI. 13 weeks pregnant and 3 day’s. The staff so sweet and caring. Very attentive, understanding and everything was super fast. I never seen such a gr8 team. Passing on notes from shift to shift. Nurses so thoughtful. If I ever need to go someplace this is it.
Never had a bad experience – staff, doctors have been helpful and gracious each visit. Police presence did not leave me feeling uncomfortable, a bit unusual – but they have a job to do, too; and they didn’t leave me feeling inappropriate, a …
Took my husband there 12/24 couldn’t have had better care.
My daughter n law is supposed to have a c section in 2 days. Was told to go to hospital for paperwork. Was refused entrance because her other two children were with her. Her twins are 6 years old ( not high covid issue) She offered to go to …
This ER has always been the place to go to be treated kindly. Untill now. I Went to the ER for horrible abdominal pain. The Dr was rude and acted as though I was part of a hurd of cattle not a human. From the very moment I spoke the Dr …
My husband went into the ER with intense lower back pain, dehydration and a fever. I was not allowed to go in with him or give them any information. I was told to go outside and to wait an hour before checking in on him. Presby’s ER staff …
Amazing staff!! Had our first baby here few days ago and everyone was so amazing to us. Angie was my nurse and literally her shift ended like 5 mins after baby was born I was so glad he came before she left because I was so scared and …
Went here because I was throwing up blood and in pain. Did X-rays on my lungs. Sent me home. Still in pain, still throwing up blood. But they expect to get paid. I begged someone to take a catscan. Nope. Sent me home. Will not get a dime …
Although I was stuck in the hallway due to the ER being very busy, I had a pretty good experience! The staff were very kind and made sure to listen to all of my concerns and answered all my questions. People typically blow out my veins …
Sheila the nurse with red hair in L&D and Paula the er nurse were amazing. They were so kind and thorough. Very grateful for the experience I received.
The only reason I give 4 stars is from the ultrasound dude in the er who was very friendly but pushed so hard my ribs are now very bruised.
The Post Surgical Unit Team , as well as the preAdmit unit , were both efficient, effective, caring and did everything they could to make my preparation for surgery and my recovery from surgery as calm and stress free as possible. Truly a team of great professionals and caring individuals.
Had surgery Monday and it went well thanks to my Obgyne Dr. Olsen. She’s been great and in touch with me even after my surgery. I also wanted to thank the nurses here, they are all good but one really stands out and she is not just a nurse …
I haven’t had to be in the hospital in a long time, but my time here has been a real blessing. Everyone here is kind and so compassionate. The ER staff was amazing. They helped me from the moment I walked up to the door and never stopped …
Came in to have my son. We got to the er. We We sent straight to labor and delivery. The staff that night was amazing. The next morning on the 18th my son was born the staff horrible didn’t introduce themselves and was straight rude. They …
They like a machine go go go !!! im military I like that . they are very nice polite but very efficient and quick . I see why some whiny babies give them one star but it was in out . Pre surgery nurse cool , post surgery just gotta get …
I am here for an ectopic pregnancy and everyone from thE ER nurse to the OBGYN doctor that admitted me to the nurse once I was admitted named Britney have all been exceptionally kind, empathetic, very understanding, helpful, and genuinely …
Oct 2017
We just delivered our first child and couldn’t be happier with the experience. …
My wife was in the emergency room for over 4 hours and the Dr came in once and it seemed like we were just forgotten.
Place used to be good but got really bad now. Lady at the desk checking people in has a poor attitude. Went to emergency room for my problem and yea 3 hr wait and people got in after me got to go first. Place needs improvement
The Emergency Room was very clean. Stephanie and Jennifer are absolutely amazing!!! Quality Care at its Best!
I spent 11 days there for Covid. I did have a bad experience where an employee (respiratory therapist)yelled at me for telling them I was in pain due to a machine malfunction. The incident with the machine malfunction and the employee’s …
No clue where all the negative reviews come from. I assume those people are truly dissatisfied and not just mad for unrelated reasons. My experience at pre-op testing and for my surgical procedure could not have been more positive. What a great staff and facility. I am happy to post a 5 star review.
The staff here I very caring. I had a 2nd trimester miscarriage and I couldn’t have imagined being around any other set of nurses and doctors. They are attentive and kind. Great bedside manner ! …
My Mother was admitted here with Covid and I was allowed to stay with her because there were no sitters available to watch her. ( She had high anxiety) After being there a few days I needed a break and went home to rest. The nurse said she …
I just gave birth on 09/27/2021. I would like to say I loved the Labor and Delivery staff, along with the anesthesiologist. If I was basing my whole experience off of them, it would be 5/5 review. However, soon after my c-section delivery …
**DO NOT GO TO THIS HOSPITAL**
If I could give them zero stars I would. My husband had to go to the emergency room a couple months ago. He went in and they tried to push tests on him that he …
My husband has been here two times in the last week with severe abdominal pain and continuous vomiting due to covid. The doctor we saw yesterday Joseph Pernisco was very dismissive and unhelpful. My husband has not been able to keep any …
Wow. We have had to come to this emergency room in the past and have had positive experiences. This place has changed. Nice new interior design but they have forgotten that patients are customers. …
Waited almost two hours in a room before anyone saw me. I was throwing up every min for nine hours straight and they just left me sitting in there. Finally the doctor comes in, not friendly at all… Orders me ivs and ect and the nurse was …
The Doctor’s could have been more attentive to the patients/Guardian complaints rather than dismissing and drawing on paper as if the guardian is Delusional. However, after having to return 3rd time to ER.. I decided a second opinion from …
So don’t let other peoples comments scare you away like it did me. With my daughter. And here I am again 2 weeks later not wanting to go back to Childrens. This place is not at all what people are saying if I could put 10 stars I would. …
As I was sent to X-ray, the young lady said she had to remove my 2 necklaces. She helped because of IV I couldn’t send my arm to get them off. She said she would put them in my purse. A few days later when I was feeling better, I went looking for them. After taring apart my purse 3 times, I never found them
Think twice about going to this hospital. The Billing Department adds interest on top of your bill and then they determine your monthly payment. Shouldn’t it be the other way around? If I knew how this hospital does business with their patients, I would have never been there
Pregnant Moms BEWARE!
I went to the ER in April of 2021 at 24 weeks pregnant for severe stomach pain. It took them over an hour to get me into labor and delivery. I was in Rockwall …
BEWARE!!! I went here after an accident and sat in their ER for more than 3 hours and I couldn’t tell that anyone had been helped in the time I was there. Another patient said they had been there over 6 hours. I asked the receptionist about …
Horrible experience, rude staff, waited seven hours to finally get in a room. They cleaned the nasty restrooms once the whole time in those seven hours. God forbid expressing concerns, they dismiss you like it’s nothing. Talked with two …
I do appreciate that everyone who came into my room asked me if there was anything else I needed help with once they finished thier task. I hot a card feom a very kind nurse Ceira, that really did mean alot to me since I was spending the …
Pregnant wife (26 wks) with severe stomach pain and a history of pre-term labor. We waiting over an hour to be “checked in” so we could get to labor and delivery. The last time she was in the ER while pregnant she had an emergency C section …
Went for my son’s tonsillectomy and I was very pleased with the ways the Doctor’s support staff (the hospital staff) treated my son and us. They worked with him (7 years old) and were very patient. They also explained things to us and gave …
I have been here at the emergency room since 11:30am and have yet to see a Doctor. I am pretty confused how this systems works. No body seems to know what I have. From one test to another with out a diagnostic afeter 7 hours. US is the best …
My mother was taken by ambulance to the Emergency room at this hospital.
What a wonderful experience we had!
A huge thank you to our doctor and all of the nursing staff that helped her!
God bless you all!
Update:
I have emailed Katie Borders with the contact information and details she requested. As I anticipated, no response. It is absolutely impossible to get anyone …
Someone needs to pray for the nurses on the 2nd floor, they are rude and not professional at all or at least what I seen with my own eyes. Not just to my family member that is there but, there was another man on this floor needing help go …
I woke up around 2am with excruciating pain and found myself at this ER. xrays, EKG, blood draw. dr said it “might be time to get the gallbladder out”, but gave no real conclusive answer, and sent me home with an rx and a referral to a …
Edit as of 10/11/22
Nothing has changed, the owner responded but hasn’t called or emailed me back, …
Worst ER ever. Takes forever and they have no cared how long you sit in the waiting room. Nurse decides how important it is that you get processed in. So a runny nose to that nurse muggy be more important than someone with high blood pressure and not breathing. Worst ER don’t go.
This is the worse!! Came here Monday morning I was 11 weeks pregnant and been bleeding since Sunday, They took it so lightly waited for hours then told me I had a miscarriage. They sent me home telling me to bleed out, today is Friday I had …
The doctor and most of the staff was nice. If you have any fear of hospitals or anxiety, don’t let the short white man in the ER help. He was flirting with staff in front of us and when he took my blood he was extremely rude and made rude …
Absolutely disgusting front desk lady and nurse named Joe allegedly. My baby sister was diagnosed and admitted for type 1 diabetes. She was falling down because she couldn’t walk with the tingling in her feet. After two hours of waiting a …
We came on a Wednesday around 430p. Triaged within 20-30 minutes by Brenda RN who was so great and thorough. They were full when we arrived but had 2 patients discharging and a family arrived before us with similar levels of urgency so the …
I was here last Tuesday night. I was so unhappy with everything. I had to wait for over and hour before I was even triaged. They needed urine no matter how many times I told them I hadn’t had anything to drink in several hours, no one …
Fairly new to the area and I took my 7 year old daughter here because she was struggling to breath. We came in around 1 am I told the lady at the front she said she couldn’t breath was handed forms and sat in waiting room for about 30 …
My original plan was to have a home birth. After being stuck in early labor for 3 days I made the decision to go into the hospital at 42weeks and 1 day pregnant. Fortunately for me I was able to get wheeled right into a room. My nurse …
Dr Leucke was great and kind. The hospital is also nice looking but I had the worst experience ever postpartum recovery. I won’t recommend anyone having their first baby to go there. …
I came into the ER around 2am unfortunately to find out I needed immediate surgery to have my gallbladder removed. I was met with some of the friendliest staff starting at sign-in all the way to different doctors, nurses, and room …
I went to the ER for severe stomach pain. I waited over 3 hours. I asked for an update and they stated some people had been waiting over 5 hours. They also stated one nurse was doing triage and doing all the labs for patients. So triage …
We have been here at the emergency room for almost 5 hours now. No answers to anything yet. Still waiting to get a CT scan then it could take an additional hour & a half for results but I’m not holding my breath, I’m sure it’ll be another …
My first time at this location but I can tell you that the ER Employees must not be considering some patients or else. Because they took three patients that came after we have already checked in. I don’t understand why are they doing this! …
While I was taken good care of by the staff at the emergency room. I had to be transferred to Dallas for surgery, I can not understand how they could contract to such a ambulance company. They are charging 3 times what insurance and …
On July 21st I was diagnosed with covid I was saying at Presbyterian of Dallas. The next day I wasn’t feeling good so I went to Baylor Scott & White and Sunnyvale because I reside in Mesquite. I sat in their emergency room for 4 hours not …
Yesterday I had been sent to this facility by another medical office due to suspected appendicitis. I’m new to this area and didn’t know what to expect so naturally I was a little nervous. Turns out it wasn’t what we initially thought but …
I had my second baby delivered here. I was scheduled for induction. I must say the entire L&D staff is great and very caring.
Kristen was my nurse in the beginning , she was awesome but her shift ended …