Great place to get your power, but if you need customer service, so should always call or go online. There is no person to person customer service at this location.
The rooftop HVAC system of the new Xcel Energy Headquarters on 414 Nicollet Mall, Minneapolis, MN sounds like a jet engine running nonstop. This is horrible air pollution. Something has to be done with this building to be in compliance of noise pollution. Residents face north at the Nic on Fifth are severely affected by this system.
NEVER BEEN HERE BUT SOMEONES FOUND IT OK TO USE MY NAME. AS STATED, IT TOOK OVER 15+ YR’S OF US PAYING SOMEONEELSES ENERGY BILLS IN THORNTON, CO. TO STILL BE HAVING ISSUES, HOA SWITCHING WIRES, (80260) FIRE HAZZARDS, ENERGY COMPANY GAVE US …
great utility, friendly staff, hardworking. I’ve always appreciated my interactions with them and look forward to working with them more in the future. love there forward thinking perspective of investing in renewable generation
If you planted the lines underground, the Minneapolis area wouldn’t lose power whenever there’s a slight breeze. Or a tree somewhere has a branch bend or twig twist. Oh, you want tax payers to pay for that? Deal! But first we’ll form a …
Multiple times mailers have been sent out to let us know natural gas will be available for us to change over to and JUST KIDDING, each time they pull it back. It’s a quarter mile extension for 2 business, 2 homes, and a farm and the line …
The worst energy company I’ve ever encountered in the over 15 places I’ve lived. They overcharge, they make mistakes, they add fees to your bill for their own mistakes, their customer service reps contradict each other, and I spent a couple …
Crew came out and removed and replaced a power pole on the property next to ours in Fridley yesterday. One of the guys came over and told my wife that in about an hour and a half they’d be cutting off the power for about 2 hours. She said …
Just had a horrible experience trying to sort out a bill with Xcel! Even though I’m on the average monthly payment plan my energy bill has still been rising significantly for the last several months, which causes stress on my budget. (I’ve …
Their system has errors. Cannot log in my account. Even though I did correct email address and password, still can’t log in. I did many times and still the same. Still even though I did correct and have account already, still can’t log in. …
Terrible company and careless customer service. We continue getting bills for an address we haven’t lived at for over a year. Representative called me a liar and told me I need to get a court ordered subpoena for them to send us records of …
I had to pay my neighbor’s electricity bill for 3 months because they had it wrong in the system. Their bill was about 3x more than mine, I measured the meters myself and showed it to Xcel, they didn’t do anything about it. …
Deleted my online account when I asked to stop emails. No one will restore it and they just keep saying someone will call within 24 hrs, which no one does. They have a monopoly so they do whatever they want with no recourse.
The app had problems- last month I paid my bill with a new account but this month the app took the payment from my old account. The payment couldn’t be reversed even though I have autopay set 10 days before the due date. They need to add a …
As a renter whose landlord uses Xcel’s smart grid “off-peak” Satellite-controlled systems, I’m convinced any savings Xcel energy gets from slaving & shutting off home A/C compressors in this current, unbearable heat isn’t cool enough to …
Update:it has been 4 days and still no call from a supervisor and file was never notated to put 2 requests in and now the house is going on 85 degrees and i have two dogs and cant use my AC because they messed up my electric when the turned …
I had a terrible experience with you today trying to set up service at my new address today. After the account representative tried to sell me some products, she transferred me to another person who was going to “verify my information.” He …
Forget that i had set up auto pay. Paid my bill on the website. Then they processed the payment again a day later through auto pay. I asked for a refund and said they can only send a check?! I get that this is partially my fault but i …
(Translated by Google) Wow! Excel, how far are you going to raise the gas bill?
(Original) …
Awful company to deal with
They keep my lights on!
Very bad pay by phone system,
Xcel energy is trash
The worth Costomar service and very rude Costomar service 98% ,,
poorest company to deal with
Great Place to work and very Good Location. Very Friendly People.
Rudest people in customer service. Sarcastic and snarky 90% of the time.
Love Xcel’s text updates when power goes out!
iflow what?
This company is a disaster. Unfortunate this country and state allow for monopolies.
No skyway access. This is considered an insult to Minnesotans.
They put you on hold forever and can’t get ahold of anyone
This company is not workable with your bills. You make a huge payment. Non negotiable. But guess what attorneys are for.
Having a hard time finding your new app to pay bill
Customer service leaves so much to be desired. Don’t use their Home Front services.
Cannot get through to them thinking about changing service
Great place to get your power, but if you need customer service, so should always call or go online. There is no person to person customer service at this location.
The rooftop HVAC system of the new Xcel Energy Headquarters on 414 Nicollet Mall, Minneapolis, MN sounds like a jet engine running nonstop. This is horrible air pollution. Something has to be done with this building to be in compliance of noise pollution. Residents face north at the Nic on Fifth are severely affected by this system.
They charged me after I left their service. I gave them 2 months notice of termination and they still charged me.
NEVER BEEN HERE BUT SOMEONES FOUND IT OK TO USE MY NAME. AS STATED, IT TOOK OVER 15+ YR’S OF US PAYING SOMEONEELSES ENERGY BILLS IN THORNTON, CO. TO STILL BE HAVING ISSUES, HOA SWITCHING WIRES, (80260) FIRE HAZZARDS, ENERGY COMPANY GAVE US …
great utility, friendly staff, hardworking. I’ve always appreciated my interactions with them and look forward to working with them more in the future. love there forward thinking perspective of investing in renewable generation
Power outages that last hours every month. I called and was told it just happens in some areas. You have one job Xcel, provide power!
If you planted the lines underground, the Minneapolis area wouldn’t lose power whenever there’s a slight breeze. Or a tree somewhere has a branch bend or twig twist. Oh, you want tax payers to pay for that? Deal! But first we’ll form a …
Multiple times mailers have been sent out to let us know natural gas will be available for us to change over to and JUST KIDDING, each time they pull it back. It’s a quarter mile extension for 2 business, 2 homes, and a farm and the line …
The worst energy company I’ve ever encountered in the over 15 places I’ve lived. They overcharge, they make mistakes, they add fees to your bill for their own mistakes, their customer service reps contradict each other, and I spent a couple …
The WORST customer service, website and phone system in the WORLD. Someone should see jailtime for this scam tactic. GIVE US A WAY TO PAY OUR BILL!
Crew came out and removed and replaced a power pole on the property next to ours in Fridley yesterday. One of the guys came over and told my wife that in about an hour and a half they’d be cutting off the power for about 2 hours. She said …
Just had a horrible experience trying to sort out a bill with Xcel! Even though I’m on the average monthly payment plan my energy bill has still been rising significantly for the last several months, which causes stress on my budget. (I’ve …
Their system has errors. Cannot log in my account. Even though I did correct email address and password, still can’t log in. I did many times and still the same. Still even though I did correct and have account already, still can’t log in. …
Terrible company and careless customer service. We continue getting bills for an address we haven’t lived at for over a year. Representative called me a liar and told me I need to get a court ordered subpoena for them to send us records of …
I had to pay my neighbor’s electricity bill for 3 months because they had it wrong in the system. Their bill was about 3x more than mine, I measured the meters myself and showed it to Xcel, they didn’t do anything about it. …
Deleted my online account when I asked to stop emails. No one will restore it and they just keep saying someone will call within 24 hrs, which no one does. They have a monopoly so they do whatever they want with no recourse.
The app had problems- last month I paid my bill with a new account but this month the app took the payment from my old account. The payment couldn’t be reversed even though I have autopay set 10 days before the due date. They need to add a …
I l Iike the way they will work for you when you get behind on the bill. Just pay something
to keep your account open.
As a renter whose landlord uses Xcel’s smart grid “off-peak” Satellite-controlled systems, I’m convinced any savings Xcel energy gets from slaving & shutting off home A/C compressors in this current, unbearable heat isn’t cool enough to …
Update:it has been 4 days and still no call from a supervisor and file was never notated to put 2 requests in and now the house is going on 85 degrees and i have two dogs and cant use my AC because they messed up my electric when the turned …
I had a terrible experience with you today trying to set up service at my new address today. After the account representative tried to sell me some products, she transferred me to another person who was going to “verify my information.” He …
Forget that i had set up auto pay. Paid my bill on the website. Then they processed the payment again a day later through auto pay. I asked for a refund and said they can only send a check?! I get that this is partially my fault but i …