The company is run by a wonderful man, Tom Santa. They have always been honest, fair and reliable. Not many companies who are as “friendly and helpful” as they are. Been with Santa for 15 years and referred many friends.
Furnace Technician:John and his supervisor Joe did an amazing job this morning fixing the Furnace at my house. They were polite, prompt and professional and were clearly highly proficient at their jobs. Very grateful for their ability and …
Just informed that even though this company, Santa Fuel overfilled my tank by over 20 gallons of oil and rushed in to have it cleaned up and called everyone in to help on day one that now they are claiming that the gauge on my tank is …
Sue Reitz was my Santa representative who was extremely knowledgeable, helpful, and personable.
She answered a myriad of questions to my satisfaction and, as always, my experience with Santa’s staff was nothing short of excellent.
I’ve used Santa Energy for years now for multiple needs – HVAC systems, an energy audit and installing a gas fireplace. Service tech are knowledgeable and always on time!
Beware: I called to get a price on oil (for a contract) last year and was told to fill out the online application. Once filled out, I was informed the online app was a binding contract for oil and there was a $300 cancellation fee. …
We bought a new furnace in late summer. So far, we have been without heat three times- once because it wasn’t hooked up correctly, once because the company made a computer mistake so we ran out of oil (although we are on an automatic …
We signed a contract with Santa that capped our price at 2.98 but also paid extra to get the current market rate. Santa claims that the market rate is $2.92 but currently it is much lower most places reporting 2.45 or bellow. When I called …
DO NOT USE THIS COMPANY! This company overfilled my oil tank, then sent out a technician to clean up the mess. Charged me for the technician. Then the company suggested that I make repairs to my tank, which is odd because it is brand new. Happily took my business elsewhere.
Not happy with the run around and games this company is playing. You call with a question no return call or 2-3 weeks later if that. Delivering oil when I said I no longer will be using them! It is unacceptable especially when I have no …
James V. is a wonderful technician. He is extremely knowledgeable, helpful and sincere. He explained what needed to be done which showed he was not rushing us, like some companies do. Thanks again James!! From~ Jennifer, Jane, Norman & Bella 🙂
It is sad that I have to do this review but I hired this company back in December 2014 to do a full replacement of my oil heating system as I was updating it to gas and also installed a water heater. They were courteous and although the …
Santa Fuel is a wonderful company to work with. Starting with Cheryl Allen’s great customer service in setting up the account. And then CJ and Adam came out to delivery the new tank and do a safety check. They were very knowledgeable and …
Santa Fuel is a highly reliable and dependable company which provides excellent service. The company goes out of its way to accommodate its customers. They have ho out of their way to help people in need who require energy assistence. Tom …
DO NOT USE!! TERRIBLE! I switched to Santa Energy from a different company. They gave me a good price and convinced me that they were a good company. This was the biggest mistake. I should have never switched to Santa. My basement has …
The tech who performed the service on my boiler was professional and knowledgeable. The staff in the office was helpful and knowledgeable as well. Very happy we chose Santa!!
We switched to Santa a year ago and the quality of service as been excellent. People answer the phones and provide quick turn around on any problems we have. I have bundled oil and propane and been very happy. It feels like a family business and we feel part of it.
Good service, good technicians. I’ve had santa for a couple years and have been happy. Recently they came to deliver oil and charged me 3.06 per gallon, when the average home heating oil prices at the time of this review are 2.19. I’m on a …
My family has used Santa Fuel for many years. They always keep our heating and air conditioning equipment running smoothly. When we needed to update our old boiler they came with a professional team of technicians and did a great …
Santa has been a wonderful company to work with. I find Santa to be professional and the people there have great integrity. My sales person is Patricia Morgan and she keeps me in touch with market trends and gives me great advice on rates …
We’ve been customers of Santa for about five years, and have always had a great experience with them. In addition to supplying our home heating oil, they maintain and service our air conditioning, furnace, and hot water heater under the …
We were switched to Santa after they bought our old fuel company. The switch was seamless and they began offering great service. They gave us a really good deal on a much needed new furnace, and installed it quickly. Nancy, the customer service rep, was fast, efficient, and friendly.
Just checking your cap after they come. Our delivery guy left the cap open. Glad it happened on a sunny day, and not a rainy day. I don’t think rain and oil go well together.
Whether a fuel delivery, service call, or new installation, every interaction with office and field staff has been positive. I’ve been happy with the quality of work and the friendly, honest, trustworthy dealings I’ve had with Santa Energy.
My boiler went down on a cold Sunday and Santa had tech service people here within a couple of hours. They saved my day as I had overnight guests and was without heat and hot water ….I’ve been with them for many years and never had anything but good to great service
I moved into my home 5 years ago. The previous home owner used Santa so I just took them on as I assumed they knew my equipment and had been servicing it for years prior. Last year I got a notice from them that they now offered chimney …
Anthony was very helpful and addressed my concerns and set me up with a new account easily and efficiently. He sent someone out immediately and was familiar with my home from 30 years before! I am so glad I switched to Santa.
In the aftermath of hurricane Elsa, our furnace needed an after hours service call. I was told a serviceman would arrive at 10pm on Friday night. He arrived at 8:15pm, quickly fixed the furnace and was on his way. Thank you Stan for your …
It meant so much to have a phone call prior to my oil delivery. I really appreciate the concern for people who may not be able to afford the sky-high oil prices. Santa cares about people.
Santa Fuel is a great oil company. Silvia and others in the office are very friendly and helpful. We never had a problem getting oil when we needed it. I genuinely recommend them to anyone who needs an oil company!!!!
After a bad experience with another company I decide to switch to Santa, the best decision! Anthony help me with everything extremely professional, clear transaction, fast an efficient service. Highly recommend. Very satisfied.
When my heat went out on a Saturday evening in January, before i called the company, I texted Demaris, the friendly, helpful and responsive rep who helped me get started with Santa Energy. She provided excellent customer service during her …
Update #3. First I have been a customer of Santa energy over 20 yrs. I had my yearly maintenance yesterday. The tech said all was good with equipment, just that my tank was old. I get a call today about equipment replacement because of age …
When we moved to Connecticut 20 years ago our landlord had a service contract with Santa Fuel. We were very grateful for the great service they provided when our heat went out in the winter and even once in the middle of the night. They …
I was concerned about affording oil for our first house but the budget plan really helps. Every time I have needed to call Santa, the service has been kind and impeccable. Service requests were completed promptly and the workers are kind.
I switched all my energy requirements from HOP energy to Santa Fuel and have been 100% satisfied. I find their customer service to be responsive and knowledgeable. Their technicians installed a new LP tank and did a boiler maintenance as scheduled, on time, and professional.
I am very pleased with Santa Oil’s timely delivery of our oil. We never have to call for a delivery. The app is very convenient, their customer service reps helpful, and the service technicians very thorough! It’s been a good relationship so far!! A definite recommend!
The technicians at Santa are excellent. I had an air conditioner issue. A technican was dispatched within hours, he resolved the issue and all was good. Extraordinary considering the heat wave being experienced.
Great company with knowledgeable employees, I have used them for my oil deliveries, boiler maintenance and repairs, and for an oil tank replacement. Cannot say enough good things about the company
Wasted my time and my fiancés. We tried to switch from oil to propane and at the end of the story after filling out all contract agreements and necessary paperwork they recommended we use another propane company for heat. This was all due to being a prior employee of this company I do not recommend this company to anyone.
Wow! I hired Santa Solar to put in roof top panels after having done a lot of diligence on various vendors. They have wildly exceeded my expectations. From the general manager to the project engineer to the salesperson to the solar …
I would highly recommend Santa fuel. I’ve had a service contact with them for 5 years. I’ve always have a positive experience when calling to pay bill,calling to make an appointment to clean my furnace. Everyone is always friendly and willing to help.
Excellent customer service, great communication, fair prices for oil
The company is run by a wonderful man, Tom Santa. They have always been honest, fair and reliable. Not many companies who are as “friendly and helpful” as they are. Been with Santa for 15 years and referred many friends.
Furnace Technician:John and his supervisor Joe did an amazing job this morning fixing the Furnace at my house. They were polite, prompt and professional and were clearly highly proficient at their jobs. Very grateful for their ability and …
Expensive and Never On Time
Great service!
Awesome 👍 …
Fast and professional service
Great service as always
Great customer service!
Excellent and LOCAL customer service.
Easy to work with and very courteous.
Caring, highly professional, excellent service.
Great service. Great prices. Nice people. Can’t do better.
A great service team and customer service group
Customer is always right is definitly your mantra.
Appreciate your understanding and desire to make things right …
Excellent company with great and fast service !!
I am very pleased with Santa Energy as my oil company……They are fair and extremely helpful…..
Professional installation. This is a company that values the customer relationship and it shows.
Top Notch! 100% pleased. Very easy to work with. 10 stars!
Santa Energy is SAFE, ACCURATE and FRIENDLY! Who else would I recommend?!?
Always quick response as well as fast and efficient service. We highly recommend Santa Energy!
Excellent service. Fair pricing. Santa keeps my Boiler and AC working efficiently.
Excellent quality and customer service.
Everyone at Santa Fuel are wonderful to deal with. They are courteous, knowledgeable, and friendly.
Technicians that maintain and repair my equipment are top notch.
For the last 9 years, they have always been there for me with excellent maintenance, repairs and fuel.
Fast, knowledgeable, efficient service of furnace, water heater and air conditioning equipment! Always pleased with Santa!
The Santa technician arrived on-time, performed the required service and communicated the results effectively.
Have always received good customer service. They listen to your concerns and give a special treatment to long time customers.
They are ok. I think to be honest one of the most expensive companies I ever seen.
Customer service is tops and I am loyal to companies who provide quality service, good pricing and professionalism.
Just informed that even though this company, Santa Fuel overfilled my tank by over 20 gallons of oil and rushed in to have it cleaned up and called everyone in to help on day one that now they are claiming that the gauge on my tank is …
Sue Reitz was my Santa representative who was extremely knowledgeable, helpful, and personable.
She answered a myriad of questions to my satisfaction and, as always, my experience with Santa’s staff was nothing short of excellent.
I’ve used Santa Energy for years now for multiple needs – HVAC systems, an energy audit and installing a gas fireplace. Service tech are knowledgeable and always on time!
Reported a gas leak at 9am and they said they will have a technician swing by between 11-2. …
Service technicians are always professional and courteous.
Beware: I called to get a price on oil (for a contract) last year and was told to fill out the online application. Once filled out, I was informed the online app was a binding contract for oil and there was a $300 cancellation fee. …
We bought a new furnace in late summer. So far, we have been without heat three times- once because it wasn’t hooked up correctly, once because the company made a computer mistake so we ran out of oil (although we are on an automatic …
We signed a contract with Santa that capped our price at 2.98 but also paid extra to get the current market rate. Santa claims that the market rate is $2.92 but currently it is much lower most places reporting 2.45 or bellow. When I called …
DO NOT USE THIS COMPANY! This company overfilled my oil tank, then sent out a technician to clean up the mess. Charged me for the technician. Then the company suggested that I make repairs to my tank, which is odd because it is brand new. Happily took my business elsewhere.
Not happy with the run around and games this company is playing. You call with a question no return call or 2-3 weeks later if that. Delivering oil when I said I no longer will be using them! It is unacceptable especially when I have no …
Quick response time. Knowledgeable and hard-working technicians who solve the problem.
James V. is a wonderful technician. He is extremely knowledgeable, helpful and sincere. He explained what needed to be done which showed he was not rushing us, like some companies do. Thanks again James!! From~ Jennifer, Jane, Norman & Bella 🙂
Santa Energy employees are reliable, professional, knowledgeable, and friendly .
I have been a very satisfied Santa Customer for years .
The service from Santa Fuel is always excellent. The entire staff is caring, professional, competent and responsive to your needs.
It is sad that I have to do this review but I hired this company back in December 2014 to do a full replacement of my oil heating system as I was updating it to gas and also installed a water heater. They were courteous and although the …
As always the service from Santa is great. I had a new furnace installed in March and they made the transition very easy. Great service.
Santa Fuel is a wonderful company to work with. Starting with Cheryl Allen’s great customer service in setting up the account. And then CJ and Adam came out to delivery the new tank and do a safety check. They were very knowledgeable and …
Santa Fuel is a highly reliable and dependable company which provides excellent service. The company goes out of its way to accommodate its customers. They have ho out of their way to help people in need who require energy assistence. Tom …
DO NOT USE!! TERRIBLE! I switched to Santa Energy from a different company. They gave me a good price and convinced me that they were a good company. This was the biggest mistake. I should have never switched to Santa. My basement has …
The tech who performed the service on my boiler was professional and knowledgeable. The staff in the office was helpful and knowledgeable as well. Very happy we chose Santa!!
We switched to Santa a year ago and the quality of service as been excellent. People answer the phones and provide quick turn around on any problems we have. I have bundled oil and propane and been very happy. It feels like a family business and we feel part of it.
Good service, good technicians. I’ve had santa for a couple years and have been happy. Recently they came to deliver oil and charged me 3.06 per gallon, when the average home heating oil prices at the time of this review are 2.19. I’m on a …
My family has used Santa Fuel for many years. They always keep our heating and air conditioning equipment running smoothly. When we needed to update our old boiler they came with a professional team of technicians and did a great …
Santa has been a wonderful company to work with. I find Santa to be professional and the people there have great integrity. My sales person is Patricia Morgan and she keeps me in touch with market trends and gives me great advice on rates …
We’ve been customers of Santa for about five years, and have always had a great experience with them. In addition to supplying our home heating oil, they maintain and service our air conditioning, furnace, and hot water heater under the …
We were switched to Santa after they bought our old fuel company. The switch was seamless and they began offering great service. They gave us a really good deal on a much needed new furnace, and installed it quickly. Nancy, the customer service rep, was fast, efficient, and friendly.
Demaris , delivers outstanding customer support. The techs that service the machinery also world class
Just checking your cap after they come. Our delivery guy left the cap open. Glad it happened on a sunny day, and not a rainy day. I don’t think rain and oil go well together.
Whether a fuel delivery, service call, or new installation, every interaction with office and field staff has been positive. I’ve been happy with the quality of work and the friendly, honest, trustworthy dealings I’ve had with Santa Energy.
The team at Santa Energy has always been very responsive and helpful. We have been using them for 10 years and are very happy with their service.
My boiler went down on a cold Sunday and Santa had tech service people here within a couple of hours. They saved my day as I had overnight guests and was without heat and hot water ….I’ve been with them for many years and never had anything but good to great service
I moved into my home 5 years ago. The previous home owner used Santa so I just took them on as I assumed they knew my equipment and had been servicing it for years prior. Last year I got a notice from them that they now offered chimney …
Anthony was very helpful and addressed my concerns and set me up with a new account easily and efficiently. He sent someone out immediately and was familiar with my home from 30 years before! I am so glad I switched to Santa.
In the aftermath of hurricane Elsa, our furnace needed an after hours service call. I was told a serviceman would arrive at 10pm on Friday night. He arrived at 8:15pm, quickly fixed the furnace and was on his way. Thank you Stan for your …
Great company! They converted my heating system from oil to natural gas. Very professional and thorough!
Leon is an amazing technician! It was a pleasure to have him in my home doing work he was knowledgeable, patient and very friendly.
It meant so much to have a phone call prior to my oil delivery. I really appreciate the concern for people who may not be able to afford the sky-high oil prices. Santa cares about people.
Santa Fuel is a great oil company. Silvia and others in the office are very friendly and helpful. We never had a problem getting oil when we needed it. I genuinely recommend them to anyone who needs an oil company!!!!
After a bad experience with another company I decide to switch to Santa, the best decision! Anthony help me with everything extremely professional, clear transaction, fast an efficient service. Highly recommend. Very satisfied.
Great people. From office staff to field technicians to drivers everyone is friendly and helpful!
When my heat went out on a Saturday evening in January, before i called the company, I texted Demaris, the friendly, helpful and responsive rep who helped me get started with Santa Energy. She provided excellent customer service during her …
Prompt service and fair prices. Been their customer for 38 years.
Update #3. First I have been a customer of Santa energy over 20 yrs. I had my yearly maintenance yesterday. The tech said all was good with equipment, just that my tank was old. I get a call today about equipment replacement because of age …
When we moved to Connecticut 20 years ago our landlord had a service contract with Santa Fuel. We were very grateful for the great service they provided when our heat went out in the winter and even once in the middle of the night. They …
I was concerned about affording oil for our first house but the budget plan really helps. Every time I have needed to call Santa, the service has been kind and impeccable. Service requests were completed promptly and the workers are kind.
I switched all my energy requirements from HOP energy to Santa Fuel and have been 100% satisfied. I find their customer service to be responsive and knowledgeable. Their technicians installed a new LP tank and did a boiler maintenance as scheduled, on time, and professional.
I am very pleased with Santa Oil’s timely delivery of our oil. We never have to call for a delivery. The app is very convenient, their customer service reps helpful, and the service technicians very thorough! It’s been a good relationship so far!! A definite recommend!
Great service and responsive staff to questions. many plan options for heating oil and some discounts.
The technicians at Santa are excellent. I had an air conditioner issue. A technican was dispatched within hours, he resolved the issue and all was good. Extraordinary considering the heat wave being experienced.
Wow, we have a service contract with Santa and when I boiler started leaking they came out within an hour of our call. Very nice and professional.
Great company with knowledgeable employees, I have used them for my oil deliveries, boiler maintenance and repairs, and for an oil tank replacement. Cannot say enough good things about the company
Wasted my time and my fiancés. We tried to switch from oil to propane and at the end of the story after filling out all contract agreements and necessary paperwork they recommended we use another propane company for heat. This was all due to being a prior employee of this company I do not recommend this company to anyone.
Wow! I hired Santa Solar to put in roof top panels after having done a lot of diligence on various vendors. They have wildly exceeded my expectations. From the general manager to the project engineer to the salesperson to the solar …
I left this company for many reasons!
1. Ordered new thermostats.. never done
2. Never sent a renewal contract.. just charged my CC …
I would highly recommend Santa fuel. I’ve had a service contact with them for 5 years. I’ve always have a positive experience when calling to pay bill,calling to make an appointment to clean my furnace. Everyone is always friendly and willing to help.