I’ve yet to be disappointed by the phone service, or the customer service at this location. Very pleased after a year on TMobile after having Verizon then AT&T. Highly recommend. (Updated 2/2023: Still loving the service, great staff!)
T mobile associates are in for the sales ,not help. Xample there. Ain’t no answers on phone. Ain’t no help unless u want to spend 1000 dollars. And the worst offender is the main store in factoria. SAD for such a wonderful company that I have spend the last x years with. My thought, have more service, get more sales. Best regard john
Very knowledgeable and helpful staff here. Always crowded but they know their product and are very helpful (as opposed to their competition just west of them).
Was getting my microsim switched to a nanosim. They forgot to activate my sim before I left so I ended up going the rest of the day with a nonoperational phone.
I go in t mobile in factoria Stor and they are so rude talking I think they have to learn manners how to taik to customers I am never going to factoria stor
Broke my when i was at the park yesterday. Went into my local store and they were very welcoming and meade to get me connected with the correct device for me
The people that work here are the best, but the time it takes to be helped can be up to 45 minutes during peak hours. I always wait it out, because you can leave a number and come back, but I wish that there was a way to be helped quicker.
One of the worst services I ever had in my life , many places in Chicago area extremely bad, first example O’hare airport rid-share Uber parking lot no internet at all u can’t even open a google page , ( not by the terminals it’s in the …
Stopped by this store, inquired about a McLaren, and lady said they were out of stock for a few weeks, I said that it could result in loss of business, and Im considering going to sprint, she said Tmobile was the only one carrying the …
I came in to get 2 phones activated and the gentleman couldnt stop trying to sell me something I just bought 2 brand new iPhones. He also wouldn’t let me connect to wifi to transfer my numbers from iCloud. This is why I shop online
I walked in attempting to buy a new Samsung or LG phone. Instead I was ignored for 10-15 minutes, causing me to leave in frustration. Imagine being at the DMV but not even being given a number. It was enough to make me reconsider T-Mobile altogether as I visited Verizon soon after.
I was really disappointed by their customer service. They didn’t know anything about the new product (the girl I talked to, unfortunately didn’t get the name), but the guy – Austin – is pretty unprofessional as well. They rolled out a new …
Customer service stinks here! While the guy was trying to help me figure out the problem I was having, cause English was his second language and did not understand me, and kept having me repeat myself many times, another customer came over …
I live in the UK and ended up in Bellevue on business for a couple weeks. So, I got a SIM card here since I heard on the radio they are all about Canada and Mexico and quite a bit else such as free Netflix streaming — not that I care about …
Very busy some waiting is typical. Very friendly and knowledgeable personal service. They have tables and chairs that you can relax on while waiting your turn. You can continue to sit and relax while you are being helped.
I’ve been with T Mobile for six half years. since I bought the new cell phone the htc sinsations, I’ve had two sensations a galaxy s, htc 1 s and just about to get my second HTC One s all refurbished cell phones. So I call customer service …
I switched to their value plan, and the representative did not mention any fees for switching from regular plan. I got charged $420 two months later, and still, the supervisor said that even though t-mobile employee made a mistake, they cannot offer what they said they would. They will promise you things, and will charge way more!
T-mobile use to have great service. Now they’re the worst. When you called Customer Care you would alway get someone in the US who worked hard to fix a problem. Now you can’t even understand these people with their thick accent. And …
I have been on the phone no less than 10 times and several hours over the past 2-3 days BEGGING for help getting a phone TEMPORARILY unlocked for my 20 year old daughter who is traveling alone in Thailand. Due to the lack of reliable …
Hi, The T-Mobile store there was so bad. I waited for about 1:30 hour to answer my simple question. Then I wanted to but 2 phones from them and the guy with a dimond tattoo on his helf hand tried to make me to get one of T-Mobile’s new …
We were in a couple of weeks ago to add Beats Studio 3 headphones to our phone plan (around 7pm on a Tuesday) and we were immediately offered help. The only problem was that they didn’t have the color my partner wanted. We were about ready …
Always had great service when I walk in, associates are attentive & patient & very friendly. Kudos to Hailey for fixing my silly auto-payment mistake a few months ago, she was kind & very helpful! …
Went in to buy a new phone. Because of Covid-19 this was the only location open closed to me. It was empty but very clean and they had marked out where to stand. The whole process was super easy and effortless. Our salesman was very nice and provided helpful answers to all my random questions. Love this location!
Very unprofessional customer service in this store. When I walked in the store, the customer representative ask my personal information and seems to put me in a waiting queue and let me wait 45 mins. Then I look around, didn’t see a lot of …
I went in to buy a phone, have NEVER been treated so poorly in my life. It was absolutely ridiculous. I’m very passive and understand people can have a bad day, but this was so bad I had to write a review. The guy from the get go was rude, …
This location is fantastic! Very professional and prompt. Went in recently with an iPhone issue and Alex was so kind and helpful. This team truly goes above and beyond. This is coming from a customer of T-Mobile since 2002. Best location I’ve ever been in. Thanks again you guys! Keep up the good work.
I have been using the Factoria location for all my T-Mobile needs for the last 2 years and must say this is the most upbeat and friendly bunch of minimum wage workers ever (meaning they all deserve raises). They are great at greeting me as …
I’ve been with T-Mobile since before they were T-Mobile. Please know this review is coming someone very knowledgeable about the company, stores, policies, and procedures. I’ve been using the Factoria store for about ten years now. …
I bought 2 phones and was told it was buy 1 get one free. Turns out we had been lied to and I am still trying to get the customer service to honor my deal. I have been on the phone 5 times now with different people who all promise me my …
This rating isn’t for the company as a whole but at this particular location only and specifically the manager Stephanie. The minute she approached me, she was unfriendly and refused to listen to what I was trying to explain. After allowing …
Staff did not take care of us. Did not check on our devices or to see if devices were transferring. I had to make the phone transfer the information, they didn’t even set up the transfer correctly. One of the charges for me purchasing a …
Bad service and stupid staff there. I placed an phone trade-in order there but the guy used the wrong address even after I reminded him. I did not realize this until the confirmation email arrived. T-mobile policy is quite unfriendly to the …
Don’t trust them, bcz they try to miss use you for their own Benefits i suggest you to some other services because they try to take and leave for no reason like Nk,Hf and frm , They try to miss use you, can try the best with some other services the best i suggest compared to T-mobil
Spend your money elsewhere. Purchased a tempered curved glass screen protector for my note 9 at the factoria location, based on employee recommendation, 6 months ago, paid $45, and supposedly have unlimited warranty through Pure Gear. …
Good guy, Peter who helped me close my account. Empathized with my having to visit the store to do it even though it was partially my fault. Patient and seemed like a genuinely good guy.
Don’t waste your time at this location. Was waiting more than 30 minutes to just ask a couple questions and didn’t even get the chance to ask them. Store was not even busy, disappointed!!!
I have been with T-Mobile for almost 10 years. I have been through several phone upgrades. Whenever I am in the store, I have been courteously helped whether I was buying something or just had questions. Whenever I upgraded my phones, …
Shoutout to Brandon and Henry for their excellent service! My husband and I were very pleased with our experience at your store. We had a rather complicated request dealing with multiple phones and lines, and these gentlemen handled our situation with professionalism and grace. I could not be more pleased with my new Samsung!
Gavin is the manager at T mobile factoria./Bellevue.
He was a huge help fixing a problem we had with our T-Mobile account. He was patient, professional, smart & resolved all our issues.
Good Guy
I am extremely disappointed with T-Mobile’s service as well as the misleading and inaccurate information about their promotions. I went to the Factoria T-Mobile store today to purchase a new phone and was told by a T-Mobile representative …
I don’t think it’s worth giving one star.
Do you guys have any service training?
The relationship between the bigger female employee there and the manager seems …
They are horrible, if you not white they pretty much don’t care about any problems you have! I glad I see true face of This phone company. I am highly not recommending their service, unless you want drama in your life! #stayawayfromTmobile
They broke my phone. I came here and said my wife and my boss couldn’t get through to me. Their guy got into the settings – and changed something. Now I can’t call anyone at all. Don’t go here! They are completely unprofessional! All they can do is take money from you.
Two months ago I updated my autopay information online to a debit card from a different bank. When my monthly payment was due one month ago they charged my old debit card that was no longer on my T-mobile account, causing overdraft fees. I …
Guys who work here are professional (and patient) Phi was a lot of help. T-Mobile itself is another story entirely. Rating the location, *not* the company.
A DIRECT AND LIFE SAVING REVIEW FOR SENIORS OR ANY PERSON WITH HEALTH ISSUES.THINKING OF T-MOBILE AS A CARRIER…PLEASE READAND GO ELSEWHERE: (Please note that this review is not about this store in particular but about the corporate …
Around Jul 12, T-Mobile breached my personal information, resulting on a fraudulent claim to Assurant for a replacement of an IPhone which was still in my possession. I reported this fraudulent activity to T-Mobile and Assurant at the time. …
Signed up for service over the phone, the agent Christian told me I would get 3gigs of data for $20 a month, this was confirmed more than once. Now I am told that plan does not exist and I can pay more or leave…… way to treat new customers
I love my T-Mobile service, but the manager at this store was rude to other customers about wanting to close the store at 2:30 in the afternoon and then pretty much made us leave halfway though what we wanted to do so she could close up. …
Should be a minus star but unfortunately have to give it a 1 star. T-mobile has horrible slow internet, 4 mbp….. and t-mobile makes it very difficult to cancel their awful product. …
A lot of the staff are super nice but not Steve. I went in today for questions about extra charges on my bill for a phone I had paid off on 12/2 but I’m being charged an extra payment. I showed him through my account on my phone that it was …
(Translated by Google) amazing
(Original)
رائع
(Translated by Google) T-Mobile cell phone store, service is very good!
(Original)
T-Mobile手机店，服务非常好！
Good/helpful staff, quick service.
Brandon was amazing! He took time to listen to my concerns and was able to fix my phone issue! Thanks Brandon!
I’ve yet to be disappointed by the phone service, or the customer service at this location. Very pleased after a year on TMobile after having Verizon then AT&T. Highly recommend. (Updated 2/2023: Still loving the service, great staff!)
T mobile associates are in for the sales ,not help. Xample there. Ain’t no answers on phone. Ain’t no help unless u want to spend 1000 dollars. And the worst offender is the main store in factoria. SAD for such a wonderful company that I have spend the last x years with. My thought, have more service, get more sales. Best regard john
Check it out
Hayseed rubes
Excellent!
Nice people
Pretty good
A friendly store
great prices
Good
Good advices and suggestions
Best service ever
Evil
Fast service. Instant.
just ok
I want MB part off this experience
short waits at most hours of the day
Very nice
Service and sales are excellent!
Great , comfortable , satisfied
Great costumer services.
Do you have Someone could speak in Spanish?
The worst store I ever work with
Experience was fine problem solved.
the service crews are not ready for customers visit.
Its a huge building. Looks pretty good over the mountain
Employees knew there stuff and got us in and out in record time!
Service is a bit slow at this branch compared to others.
This store located right by T-MOBILE headquarters. Very friendly.
Jon was so helpful@!! Thanks for the help
They helped me take care of a situation I had with my account
Great office buildings… Elevators are sometimes freaky from parking lot.
Nice staff, always trying to help and to sell you something that youj don’t need! =)
I can’t believe ! For the first I have really great experience)
Awesome people that helped me out with my problem.
Chandler was awesome! Great service and friendly as usual!
Friendly, informative, comfortable to get the service.
Had a pleasant experience, would come back for any needs..
Remodeled a couple of years ago. Looks and feels very pleasant. Services are very good.
Went to buy sim card there. Good place to shop and for food. However not much options for food.
They never pick up their phone, which means not being able to find out if they have a product without physically going to the store.
Very nice staff specially Andrew he is so helpful, smart & patient, thanks man
Good people on this store. Very informative and go out of they’re way to help and show products
Friendly staff. Always quick and easy to get a sim or change a plan.
Very knowledgeable and helpful staff here. Always crowded but they know their product and are very helpful (as opposed to their competition just west of them).
This branch is very responsive. They helped a lot. Though the coverage for tmobile is still quite spotty
Excellent knowledge and service! Please patronize the Factoria store. Ask for Andrew. He knows his stuff!!!
This a great TMobile store. Good and professional service. They know what they are doing.
Went to multiple TMobile stores today and finally found Deepak was amazing, fast, knowledgeable and convenient!
Was getting my microsim switched to a nanosim. They forgot to activate my sim before I left so I ended up going the rest of the day with a nonoperational phone.
Quit and great service
I’m really glad I switched from AT&T to T-mobile. Andrew at this store was really awesome today. Thank you Andrew!
I go in t mobile in factoria Stor and they are so rude talking I think they have to learn manners how to taik to customers I am never going to factoria stor
Broke my when i was at the park yesterday. Went into my local store and they were very welcoming and meade to get me connected with the correct device for me
I like how clean and vibrant this store and its employees are. I wonder how long it takes to become a phone expert like these guys.
I use T mobile for my phone needs. The staff at T mobile is very friendly and helpful.
Bad service from the T mobile agent. She fooled me in to selling 3 lines when I wanted just 1 line.
Tmobile is just like any other carrier out there. Give great deals to new customers and dont give anything to there loyal customers
The people that work here are the best, but the time it takes to be helped can be up to 45 minutes during peak hours. I always wait it out, because you can leave a number and come back, but I wish that there was a way to be helped quicker.
Don’t go anyone over there they don’t know anything about anything very rude customers service they only focusing sales I phone cases
Brandon was attentive, knowledgeable, shared experiences. Fixed the problem. Amazing customer service. Friendly, available, and quick. Made my day.
One of the worst services I ever had in my life , many places in Chicago area extremely bad, first example O’hare airport rid-share Uber parking lot no internet at all u can’t even open a google page , ( not by the terminals it’s in the …
Found what we wanted quickly, great customer service. Foreigner plan data works well but I got 2 scam calls within a day and will prob get more 🙁
Stopped by this store, inquired about a McLaren, and lady said they were out of stock for a few weeks, I said that it could result in loss of business, and Im considering going to sprint, she said Tmobile was the only one carrying the …
Had a wonderful experience here with Jon I would highly recommend going here if you need anything T-mobile or phone related
I came in to get 2 phones activated and the gentleman couldnt stop trying to sell me something I just bought 2 brand new iPhones. He also wouldn’t let me connect to wifi to transfer my numbers from iCloud. This is why I shop online
I walked in attempting to buy a new Samsung or LG phone. Instead I was ignored for 10-15 minutes, causing me to leave in frustration. Imagine being at the DMV but not even being given a number. It was enough to make me reconsider T-Mobile altogether as I visited Verizon soon after.
I was really disappointed by their customer service. They didn’t know anything about the new product (the girl I talked to, unfortunately didn’t get the name), but the guy – Austin – is pretty unprofessional as well. They rolled out a new …
Quite helpful and know my needs easily
Customer service stinks here! While the guy was trying to help me figure out the problem I was having, cause English was his second language and did not understand me, and kept having me repeat myself many times, another customer came over …
I live in the UK and ended up in Bellevue on business for a couple weeks. So, I got a SIM card here since I heard on the radio they are all about Canada and Mexico and quite a bit else such as free Netflix streaming — not that I care about …
Very busy some waiting is typical. Very friendly and knowledgeable personal service. They have tables and chairs that you can relax on while waiting your turn. You can continue to sit and relax while you are being helped.
I’ve been with T Mobile for six half years. since I bought the new cell phone the htc sinsations, I’ve had two sensations a galaxy s, htc 1 s and just about to get my second HTC One s all refurbished cell phones. So I call customer service …
I switched to their value plan, and the representative did not mention any fees for switching from regular plan. I got charged $420 two months later, and still, the supervisor said that even though t-mobile employee made a mistake, they cannot offer what they said they would. They will promise you things, and will charge way more!
T-mobile use to have great service. Now they’re the worst. When you called Customer Care you would alway get someone in the US who worked hard to fix a problem. Now you can’t even understand these people with their thick accent. And …
Got my wife a new Samsung S22 ultra phone and signed up for new 5G in home internet…Thanks a lot…
I have been on the phone no less than 10 times and several hours over the past 2-3 days BEGGING for help getting a phone TEMPORARILY unlocked for my 20 year old daughter who is traveling alone in Thailand. Due to the lack of reliable …
Hi, The T-Mobile store there was so bad. I waited for about 1:30 hour to answer my simple question. Then I wanted to but 2 phones from them and the guy with a dimond tattoo on his helf hand tried to make me to get one of T-Mobile’s new …
We were in a couple of weeks ago to add Beats Studio 3 headphones to our phone plan (around 7pm on a Tuesday) and we were immediately offered help. The only problem was that they didn’t have the color my partner wanted. We were about ready …
Always had great service when I walk in, associates are attentive & patient & very friendly. Kudos to Hailey for fixing my silly auto-payment mistake a few months ago, she was kind & very helpful! …
Went in to buy a new phone. Because of Covid-19 this was the only location open closed to me. It was empty but very clean and they had marked out where to stand. The whole process was super easy and effortless. Our salesman was very nice and provided helpful answers to all my random questions. Love this location!
There is always good people at any of the T-Mobile
Very unprofessional customer service in this store. When I walked in the store, the customer representative ask my personal information and seems to put me in a waiting queue and let me wait 45 mins. Then I look around, didn’t see a lot of …
I went in to buy a phone, have NEVER been treated so poorly in my life. It was absolutely ridiculous. I’m very passive and understand people can have a bad day, but this was so bad I had to write a review. The guy from the get go was rude, …
This location is fantastic! Very professional and prompt. Went in recently with an iPhone issue and Alex was so kind and helpful. This team truly goes above and beyond. This is coming from a customer of T-Mobile since 2002. Best location I’ve ever been in. Thanks again you guys! Keep up the good work.
I have been using the Factoria location for all my T-Mobile needs for the last 2 years and must say this is the most upbeat and friendly bunch of minimum wage workers ever (meaning they all deserve raises). They are great at greeting me as …
I’ve been with T-Mobile since before they were T-Mobile. Please know this review is coming someone very knowledgeable about the company, stores, policies, and procedures. I’ve been using the Factoria store for about ten years now. …
Had great experience and got new z fold 4 love it…..
I bought 2 phones and was told it was buy 1 get one free. Turns out we had been lied to and I am still trying to get the customer service to honor my deal. I have been on the phone 5 times now with different people who all promise me my …
Hello, I need to communicate with you from Argentina, how can I do it? Do you have a WhatsApp number?
This rating isn’t for the company as a whole but at this particular location only and specifically the manager Stephanie. The minute she approached me, she was unfriendly and refused to listen to what I was trying to explain. After allowing …
Staff did not take care of us. Did not check on our devices or to see if devices were transferring. I had to make the phone transfer the information, they didn’t even set up the transfer correctly. One of the charges for me purchasing a …
Bad service and stupid staff there. I placed an phone trade-in order there but the guy used the wrong address even after I reminded him. I did not realize this until the confirmation email arrived. T-mobile policy is quite unfriendly to the …
Don’t trust them, bcz they try to miss use you for their own Benefits i suggest you to some other services because they try to take and leave for no reason like Nk,Hf and frm , They try to miss use you, can try the best with some other services the best i suggest compared to T-mobil
Spend your money elsewhere. Purchased a tempered curved glass screen protector for my note 9 at the factoria location, based on employee recommendation, 6 months ago, paid $45, and supposedly have unlimited warranty through Pure Gear. …
Good guy, Peter who helped me close my account. Empathized with my having to visit the store to do it even though it was partially my fault. Patient and seemed like a genuinely good guy.
Don’t waste your time at this location. Was waiting more than 30 minutes to just ask a couple questions and didn’t even get the chance to ask them. Store was not even busy, disappointed!!!
I have been with T-Mobile for almost 10 years. I have been through several phone upgrades. Whenever I am in the store, I have been courteously helped whether I was buying something or just had questions. Whenever I upgraded my phones, …
I was standing in store for 20 min and no one was helping.
Jon was very nice. His service is fast, and transparent. He clarified the service terms and costs and also helped me to find a promotion.
Shoutout to Brandon and Henry for their excellent service! My husband and I were very pleased with our experience at your store. We had a rather complicated request dealing with multiple phones and lines, and these gentlemen handled our situation with professionalism and grace. I could not be more pleased with my new Samsung!
Good service, pleasant staff, helpful and always willing to explain everything to you. I recommend.
Gavin is the manager at T mobile factoria./Bellevue.
He was a huge help fixing a problem we had with our T-Mobile account. He was patient, professional, smart & resolved all our issues.
Good Guy
I am extremely disappointed with T-Mobile’s service as well as the misleading and inaccurate information about their promotions. I went to the Factoria T-Mobile store today to purchase a new phone and was told by a T-Mobile representative …
I don’t think it’s worth giving one star.
Do you guys have any service training?
The relationship between the bigger female employee there and the manager seems …
Spoke with a woman over the phone that works at the Factoria T-Mobile store (within view of their main headquarters in Bellevue.) …
In continuation of my kaitlynlee77 and pamjuneya reviews
I called customer care again and the lady told me there was a system failure at …
They are horrible, if you not white they pretty much don’t care about any problems you have! I glad I see true face of This phone company. I am highly not recommending their service, unless you want drama in your life! #stayawayfromTmobile
They broke my phone. I came here and said my wife and my boss couldn’t get through to me. Their guy got into the settings – and changed something. Now I can’t call anyone at all. Don’t go here! They are completely unprofessional! All they can do is take money from you.
Two months ago I updated my autopay information online to a debit card from a different bank. When my monthly payment was due one month ago they charged my old debit card that was no longer on my T-mobile account, causing overdraft fees. I …
Guys who work here are professional (and patient) Phi was a lot of help. T-Mobile itself is another story entirely. Rating the location, *not* the company.
A DIRECT AND LIFE SAVING REVIEW FOR SENIORS OR ANY PERSON WITH HEALTH ISSUES.THINKING OF T-MOBILE AS A CARRIER…PLEASE READAND GO ELSEWHERE: (Please note that this review is not about this store in particular but about the corporate …
Around Jul 12, T-Mobile breached my personal information, resulting on a fraudulent claim to Assurant for a replacement of an IPhone which was still in my possession. I reported this fraudulent activity to T-Mobile and Assurant at the time. …
Signed up for service over the phone, the agent Christian told me I would get 3gigs of data for $20 a month, this was confirmed more than once. Now I am told that plan does not exist and I can pay more or leave…… way to treat new customers
I love my T-Mobile service, but the manager at this store was rude to other customers about wanting to close the store at 2:30 in the afternoon and then pretty much made us leave halfway though what we wanted to do so she could close up. …
Should be a minus star but unfortunately have to give it a 1 star. T-mobile has horrible slow internet, 4 mbp….. and t-mobile makes it very difficult to cancel their awful product. …
A lot of the staff are super nice but not Steve. I went in today for questions about extra charges on my bill for a phone I had paid off on 12/2 but I’m being charged an extra payment. I showed him through my account on my phone that it was …