While most insurance companies focus on processing claims, Priority Health works closely with our customers to ensure they receive the right … See more
I called in with a bad experience from a recent health insurance company. Had been with Priority Health previously and got taken by a shiny new insurer. Called up and spoke with Cindy who quickly transferred me to Derek Burrell. He heard me …
Not really a review but a big Thank You to Priority Health for enabling many Silver Sneakers members to use the facilities at MVP! I know I speak for many Seniors when I tell you my wife and I are grateful for this opportunity. Again, many Thanks !!
Horrible customer service! Never follow through with anything you ask them to do for you. Have to keep calling them until they get sick of you. Then they FINALLY do something.
So.So. the person I spoke to didn’t listen all that well and wasn’t very knowledgeable. She was a bit curt as well. I think this was because she was frustrated. Her mind was elsewhere.
They determine what you need not your Dr.!!! Not much choice in W.Michigan, it’s either them or the Blue. Technically a non-profit. Check what the CEO salaries and bonuses are!
I have always had less than a minute wait times on the phone for questions. Everyone has been very helpful. Their website is great so I rarely need to call.
very poor customer service…. was hung up on 3 times by agents BRENDA AND MICHAEL.. all I wanted was to speak to a supervisor about my insurance benefits and I was rudely hung up on in my face because I did not want to talk to the agent and kept insisting that i speak to supervisor
The website is extremely slow with blank pages popping up. Finally called customer service and couldn’t be heard, the second call was answered and responded to promptly. Coverage is great, website not so much.
The wait time is sometimes long, but the customer service I receive is always great. The people there are always willing to go out of their way to make sure my needs are met.
Wellness is false advertising when you don’t cover the wellness test that you need – or have a extreme deductable – already pay $200 a week out of my check for poor coverage – people look somewhere else
So went to my pharmacy to pick up meds and instead of paying 15.06 I paid 50.89 all because now I need pre authroation …. I letter would have been nice so I would have known this before hand
Despicable. This company is not worth your time. Sending letters directly to minors asking for sensitive information then claiming that’s just how then system works. They also take forever to respond unless you message the publicly over social media.
Terrible insurance. Wife just had a child and before they will cover it I have to pay off the deductible for the year and 20%. It’s $4,000 for the deductible and idk what the 20% is yet. If you can go somewhere else do yourself a favor and do it. Horrible.
Such horrible customer service. Completely uncaring. S..L..O..W…… Won’t give direct phone numbers to each department, such as pharmacy benefits because they don’t want to talk with you. Inconsistent information on even the simplest questions!
Horrible. Just got off the phone with this company and I was told that my husband was not on the my dental insurance policy. I know for a fact he is on my policy when I got the print out of my insurance coverage information when I signed up for this dental insurance. I have proof he is on the dental insurance policy.
This organization has DECLINED to pay for LIFE SAVING Medication for a young boy who has cancer! MAX deserves better. How I would like to meet the black heart that makes these decisions
Ridiculous “rent to own” plan for durable medical equipment – causes multiple opportunities for error, waste of time (mine, not theirs), extra money, contract changes – hoping? people will mess up & they won’t have to pay? What an obscene excuse for health “care”.
these people are idiotic they cant even get a birthday right…. they have two different birthdays for my husband despite my calls to them and the market place the idiots still wont fix it. i mean come the hell on how the hell can a …
If your diabetic your going to die because they are not going cover your insulin. There priority is denie people or give them high copays so they die. Don’t get priority to kill insurance.
This company is rather curious. They don’t actually have customer service representatives. They simply leave you on hold, the VRUj will tell you you are caller #14 and you will wait till the cows come home. …
This visit was to bring someone to the Vein Clinic. The staff and physicians are excellent. Very friendly and professional. The center is clean, spacious, and inviting.
Priority Health will be worthy of a 5 star rating IF it reconsiders its decision to deny life-extending, though risky, surgery for Jonah, the infant child of Heather and Greg Puruleski, who suffers from a rare and deadly condition known as …
Called over a week ago for help with a bill that they told me would be 100% covered. Now they are not paying it. Spent 20 minutes on the phone with someone searching, saying it falls under deductable then another place said it was not …
Quite the mixed bag once you actually get through to a person, though most are helpful. If you call after business hours, the recording tells you to “call back when the office is open” but doesn’t tell you what time or day that might be. …
Denying people thier needs. You people suck. Conflict of interest a hospital owning a insurance company. Tie the Drs hands of Spectrum. I see the quality spectrum health going down hill fast. Why would a specialty Dr want to continue …
One star like so many others because you cant give 0. The first 2 ID cards they sent me had my name wrong. Next they had my birthdate wrong. I have supposedly been covered by them for a month now ever since my employer switched from …
If I could give a zero, I would. The Rx benefit information they told me when I called to order the prescription was different than how it actually ended up working which had an impact on me of a few thousand dollars. After spending hours …
Customer service rep Miranda went over and above to help me navigate the complex health insurance decision making process…she was kind, patient, and knowledgable! Thank you!
After years and years they decided last summer (July 2017) to drop our group health plan for being too small but hid the information from us instead pulling the rug out from under just before renewal time the next year leaving us scrambling …
Priority Health is a JOKE! I am battling a neck/spine issue- that has left me in debilitating pain, lose of mobility, and loss of feeling in my right arm. I no longer can even lift my hands over shoulder height. I have bulging discs, …
The will deny your claim until you call them. They will say they are sorry for the mix up and promise to pay the bill in 1 to 2 weeks. They will not pay the bill and make you go thru the process multiple times while the continue to …
last yr nov 2017 we were told to start a new policy in order to save $70 a month. so we did and we payed for the hole yr 2018 in advance in Nov.
needless to say when Dec came they forgot to take the money out of the account …
Do not fill out info online… Priority Health will spam you forever! I wanted to get pricing for a policy and received no less than 50 spam calls! I’ve asked to be removed from their list and the calls keep coming.
Thank you to Derek B for getting my plan sorted out for me and getting me the absolute best coverage for the time being! SO thankful for Derek and priority health during this time.
As a mental health care provider, PH does not prioritize mental health at all. They seem to have a lottery system of approving various providers, thereby leaving a massive percentage of their clients without adequate mental health care and …
This insurance company is a joke. They have not only wasted my time, but my Dr’s office’s time and my pharmacist’s time! They lied about a prescription being covered in the dosage schedule that I need when I still had a chance to change …
I’m at the hospital pretty often, and receptionists frequently tell me how good my coverage is. Sorry to hear such negative things from other people, but they always seem to work diligently when there’s a mix-up, which is almost never their …
One of the fastest growing *mediocre* health plans in Michigan. Make sure to watch out for the ‘catch’ they’ll have for you when you receive a medical bill for thousands of dollars and they only cover the bare minimum, even when you pay outrageous amounts out of each paycheck.
Customer service rep’s are always nice! Pharmacy coverage policy not so much. They wanted me to jump through hoops to get a generic script covered, even though the same type of script was covered last time.
***UPDATE 5/28/2019: I really wish I could leave negative stars because I just found out they’re STILL charging my employer for coverage that was explicitly CANCELED MONTHS AGO!!! This is seriously the worst insurance company I’ve ever …
They don’t cover any medications or services without a prior authorization and they are the least helpful people when you call for help. My son had acid reflux and they don’t cover ANY acid reflex medications. It’s one of the most common …
Customer service is awful. All I wanted to do was update a mailing address for my elderly mother with dementia I’m DPOA so it shouldn’t be a problem. Sent them dpoa paperwork and pictures to show all mail was being forwarded to her new …
What a joke. I’m a conservative at heart; but my god do I hope congress can figure something out with our insurance system. I’m not for singe pay at all; but there has to be something that can be done to keep people from being ROBBED. I …
They’re friendly/ professional. The staff assists me when I have problems or concerns. “I feel that this organization’ s customer service is A-1!” Thank-you for asking, Leslie G.
I wish I could give 0 stars!
The absolute worst coverage I have ever had!
As a single 27 year old that has to work 2 jobs to get the bills paid I had a …
Hold times are far too long. Have attempted to get through to a customer service rep on several occasions to no avail. Still don’t have what I need. Will be changing insurance companies next year.
I have been using Priority Health for years now and they do a wonderful job for me. My agent, Derek Burrell, always gives me the right information and helps me with whatever I need!
Priority Health is very hard to work with from the provider stand point which causes patients to get frustrated with their physician offices. They took away local representatives to help provider offices with claims issues and now wait on …
This morning I talked to Lisa Woods and got the help I needed to sign up for a My Priority Short Term plan for my wife. Lisa was very helpful and took care of what I needed.
My plan has rides to and from the Dr’s office but for some reason I keep getting stranded by the ride source (metro cab) sometimes for more than an hour and sometimes I have to find another way home everything is difficult because I am disabled tbc.
I called Priority Health to find the best plan for my husband. Derek helped me select the cheapest plan that covered what he needed, and got him enrolled.
Omaria, the Customer Service Representative, was immensely helpful. She was professional, patient and courteous while providing the best services available. She is a blessing to her employer and an outstanding Customer Service Rep. …
After having a ton of trouble navigating the confusion of the marketplace and spending hours and hours on the phone, I called Priority Health and Derek Burrell hooked me up and solved my problem! I cannot recommend him and priority health enough!
Omaira was amazing to work with and made the process so easy. She was very patient and answered all our questions as if we were her only clients today.
Lisa is wonderful to work with and made the process easier! She follows up timely and she went above and beyond to make sure I was taken care of and that all my questions were answered.
I had a nightmare of an experience with Priority Health. Long story short, I used their online estimator tool and also called in for a quote on a routine test, and I was charged hundreds of dollars more than I was assured it would cost by …
I was laid off during the pandemic, so I was 2 months behind before unemployment came.After it came I was paying over half my benefits a month to catch up. When the pandemic was over they cut me off when all I had was another payment of …
Derek Burrell was extraordinarily efficient. I spoke with him once several weeks ago about a policy. He was clear and concise. When I called him for enrollment he had me confirmed in just minutes. Derek is batting 1000.
Derek was very helpful in navigating our options and getting us signed up for health insurance. He seemed to be trying to help us find the best option.
My experience with Ruth Barrow from Priority Health was quite refreshing. Very efficient, friendly, and made the application process simple and with a reassurance that you do not normally get when dealing with insurance companies and/or hospitals and doctors.
My husband and I have been with Priority Health for a year and just continued for another one. The care we have been given has been very good and with very little waiting before our appointments. Our questions have been answered in a very …
I received excellent customer service from Omaira!!! She helped clarify many questions I had regarding health insurance coverage. Omaira’s customer service skills are impressive! …
We canceled our plan and started a new plan, Priority Health never mentioned we had to stop auto payment and they withdrew two amounts from our account. Now we have to wait a month to get our money back. When I asked why we had to wait so …
Customer service is really bad and from my experience poorly trained. I tried to speak to a supervisor twice and was put on hold only for the agent to come back and say I could not speak to one.
Priority Medicare has been farming its work out to all different contractors. Today I got a mailing from a company called Optum asking questions about a procedure I had over a year ago. Am I dealing with Priority or whoever? To satisfy …
I spoke with Derek, very knowledgeable, he answered all my questions, takes time with you. I was able to get a better policy. Highly recommend him. Great customer service given.
Lisa W has been immensely helpful in assisting with my health insurance choices. She communicated all of the details that I didn’t understand and made it a seem less process. Very thankful for her help!
Derek Burrell, from Priority Health was wonderful to work with. He is very easy to talk too and knowledgeable. Would not hesitate to utilize his services again. The best!!
Priority health backs out of commitments. That is bad business. I was told I had a benefit and waited for it to be covered. When after a month it wasn’t, I called. I was told the …
I would like to take this time to let Priority Health and any consumers are looking for individual health care plans for themselves and their families. I have spoke to several other large leading healthcare companies and none of them could …
Couldn’t have asked for better service from Derek , he got me signed up for my Healthcare plan with Priority Health. Finally a company that will take care of my type one insulin needs 🙏 …
I had a great experience with Derek from Priority Health. He talked me through everything and made it easy to understand. I would highly recommend having Derek help you when looking for insurance.
Lisa Woods, Priority Health Account Manager, Individual Markets did a SUPER job in helping me select the right policy to meet my daughter’s needs from both a cover and cost basis. Lisa made the process easy and stayed in touch with me through the process. Thank You Lisa—Thank You Priority Health.
Had a very great experience setting up my Health Insurance through Priority Health with Lisa Woods. Lisa was for quick and efficient and very knowledgeable. The whole process was very seamless. Thanks Ann Wenner
Working with Derek B from Priority Health was a great experience. He treated me as a valued customer and personally took his time insuring I had a great experience and my needs were met.
I was told my prescription was going to be $0 and covered. Mind you they made me switch my prescription 2 times before allowing me to get back on my regular prescription. I was charged for the prescription. I reached out and was told I’m …
Horrible customer service. I was denied coverage of explicitly covered procedures in my plan. I was actively discouraged from filing an appeal. When I was speaking to customer service and asked to file an appeal I was told the “are you sure …
I highly recommend Omaira when looking for Priority insurance options. She was very knowledgeable and went the extra mile to make sure I was completely informed and satisfied with my choice of policy. She was also very friendly and personable. I will definitely contact her directly for any future needs.
Went through Healthcare.gov. Family changed and need different health insurance. Left a message on Friday at 5 and got a call back Saturday afternoon. Yes that’s correct Saturday. Ruth Barrow helped me finish my app and got me new insurance …
Derek Burell was very helpful and a pleasure to work with in acquiring insurance for my wife. We had several conversations, a few which involved the game of phone tag. Derek reached out and did his best to get connected with me and he did. …
I worked with Priority Health insurance agent Derek Burrell. He was very professional explaining the insurance options that were available to my family.
He assisted me in signing up for an insurance plan that will cover my families medical needs. Derek thanks for providing excellent service.
Lisa Woods has made enrollment the past two years an amazing experience. She has gone above and beyond both times. Answering our numerous questions with clarity. Her level of compassion and service are second to none.
Derek at Priority Health gave me great customer service! He helped me navigate through the process to assure that my major health and priority medications would be covered. I really appreciate the time he spent with me! I had Priority Health a few years ago; Priority Health continues to be a great provider!
Derek with Priority Health is amazing. I was comparing policies on health.gov and had a few specific questions I needed answered before I chose a policy. I called Priority Health and was thankfully transferred to Derek.He was extremely knowledgeable, answered all my questions and helped me decide which plan best suited our needs.
I spoke with an agent named Derrek from Priority Health. He was very helpful, offered a lot of informational and successfully helped me find a health plan to suite my needs. I am very confident in my choice, and appreciated his insight and great personality. I’d recommend Priority Health to anyone needing Healy insurance.
New to Priority Health for 3 months. I have had a few questions and my rep Ruth Barrow has always gotten back to me the same day and we have been able to work through any snags we had. She has been very attentive to our needs. I have …
I am in need of an insurance plan. I called and spoke with Omaira. She was well informed, helpful, courteous, pleasant, and answered my questions thoroughly. She assisted in helping me sign up. She answered questions I did not even ask. She …
Priority health is a soslit place to get insurance. I had to jump on short term insurance and it worked out perfect! Derek Burrell was so helpful and great at getting me rolling and all set up. He was great and I had a great experience with the process.
Thank Goodness for my rep Lisa Woods,
I have recently lost my health insurance and did not know where to turn.
Someone told me to give Priority Health a call. So I called and left a message. …
To expensive with work insurance they will deny any clam that gets put thru. They will send a letter saying they try to reach you but never give a call but they want you to do the lag work to call them back.
I recently acquired health insurance for myself and kids. I worked with Omaira who was very patient and helpful in getting me the best plan and rate. She made it a smooth and easy process in which I am very thankful for!!
This insurance company denied coverage after a therapist sent a bill mentioning outdated term GID for therapy sessions. They also didn’t cover any mental health providers and made it hell trying to find health services that were covered. …
Derek did an AMAZING job with helping me apply for health insurance today! He has gone above and beyond to help me and I obtain affordable insurance and a plan acceptable to me. I’m extremely grateful that he was the person who answered my call, and look forward to working with him on my health insurance needs!
Derek Burrell handled all my insurance needs very efficiently and professionally. He was very kind, patient, and informative in handling all my questions and concerns. Derek made the enrollment process smooth and easy. Highly recommend!
I honestly don’t know what I would have done without my agent Lisa Woods. I am blessed she was the person who first answered my call when I looked into Priority Health because from the start she was friendly, attentive, and SO …
Priority Health Grand Rapids (Miranda in particular) was so helpful today in answering my questions about qualifying providers, and plan information. Miranda was so kind, and truly listened to what I needed which is almost non existent in …
I have been working with one of the most knowledgeable and helpful customer service individuals ever. Lisa Woods with Priority Health is amazing, understanding and caring. She has gone above and beyond to help my husband and I obtain …
I was in need of insurance and called Priority Health. Spoke with Lisa Woods who was amazing, thoroughly understanding of my needs and directed me to the right plan. She went above and beyond what I had expected. I love the fact she loves her job, it shows in her work and words. Thank you Lisa, you are the best, keep doing what you do!
We recently signed up for health care through Priority and had an excellent experience with Omaira M. She was informative, and easy to talk with when it came to understanding our options. Very pleasant and not “rushing” us to be done. Would not hesitate recommending her in the future.
Derek B. was extremely helpful in recommending and setting up a plan for me and my husband. He was very professional, understanding and really took the time to find out what we needed in an insurance plan. Thank you Derek!
I had a great experience with Derrick looking for a policy that would fit my budget for health insurance. Derrick is a very easy person to talk with and he listens to all your needs. He took his time to find the best results, looking at all …
I had a great experience with Derek B. when setting up my short term insurance with Priority Health. He was very knowledgeable, answered all of my questions and easy to communicate with. I am super happy with how my insurance shopping went!
Miranda Potts helped me with signing up my husband for a short term health care plan while waiting for his new jobs insurance to kick in. She was so incredibly helpful. She was able to get me a great quote very quickly and did a great job …
Priority health is unreasonable and unethical when it comes to covering medications for patients in need. Their number one concern is clearly how much money they are not spending by denying coverage for asinine reasons. They want you to …
I found out that I would be losing health coverage from my former employer in two weeks. I called Priority Health to see what my options were. I was put in contact with Derrick who worked in individual accounts. Within a half hour, …
Keyla from Priority Health was super helpful and patient with me on the phone- super kind and well informed about all the things I had questions for. Amazing agent and very personable!
so what happened to your OTC benefits??? you had a pretty decent thing going last year…..the Convey company you now are connected with is horrible….password nightmare and lousy products.
Contacted Priority Health for my husband with a general question. I used to have this insurance also. I wish I still did. They are consistently helpful, knowledgeable and are a great insurance company with excellent coverage. You are in good hands with this company.
I needed a short term policy to cover me as I switched jobs. Took about 15 minutes to get me a month of catostrophic coverage for a month. Just north of 150 bucks. Perfect.
Switching the Healthy Benefits program to PH OTC is the worst decision ever!! The OTC products are two to three times the cost. The products offered are lower quality, plus they have to be shipped to me. It is not even worth using these benefits. Why are you taking advantage of seniors like this???
I have Priority Health Medicare and I love it. I just wish you didn’t change from Healthy Benefits to Convey OTC benefits because there are hundreds of complaints and poor reviews online about the Convey OTC program. 😢 …
I lost income this past year and could no longer pay for medical insurance. When I called Priority Health & explained my situation, I was transferred to Derek M Burrell. Derek was wonderful! He spent a long time with me and found a plan that I could afford. Thank you Derek for your time and amazing effort!
I called about wanting insurance and Kayla Dominguez was who helped me out. I wasn’t on the phone any longer than 10min and was hooked up with the plan I wanted, dental, and vision. Quick, friendly, easy to talk to, and didn’t try to upsell me on anything I didn’t need.
Have denied an in-network claim again and again. We’ve filled out the form 3 separate times over the course of 8 months to their specifications and they keep finding new loopholes when it’s a provider and physician in their network. If you have a choice, pay the extra for blue cross.
I worked with and blah blah blah. All these 5 star “I worked with” reviews seem pretty fishy. The truth is, like all the other insurance companies out there, Priority Health has real problems. Trying to talk to the actual person who makes the decisions that affect your life is impossible.
Derek Burrell went above and beyond for me. He set me up with a perfect plan and saved me as much money as he could. Would recommend him to anybody who has questions in regards to health insurance. 10/10 guy!
Derek helped me set up a plan for my family coming in from out of state. He was so nice and helpful, explained everything clearly and answered all of my questions! Great customer service, would give more starts if I could. Thank you!
First, the prescription I was taking for 15 years changed from a $20 copay to $800, even though my plan says generics are $20. (“Not ALL generics are $20” was their explanation.) They told me to ask my doctor for options–my doctor said to …
Shakeyla was such a big help when I called to get enrolled! I needed immediate insurance to cover a surgery and she was so informative on giving me the best plans for the best rate. I am so glad I talked to her and was able to get coverage right away!
Miranda was incredibly helpful as she guided me through the various insurance plans. She patiently answered every question and was extremely professional throughout our entire conversation. Kudos to Priority Health for hiring such an outstanding representative!
Miranda Potts is a true blessing to your company. Extremely knowledgeable of your products, willing to answer all (which were many) questions and offer advice on your various products. She should be rewarded for having to deal with people …
Derek Burrell has been SUPER HELPFUL with my 2023 enrollment. He’s very knowledgeable, professional, courteous, patient and responsive. I left him a voicemail during weekend asking for assistance, and immediately he replied the following …
I called in with a bad experience from a recent health insurance company. Had been with Priority Health previously and got taken by a shiny new insurer. Called up and spoke with Cindy who quickly transferred me to Derek Burrell. He heard me …
Very helpful and knowledgeable. Went beyond and very pleasant.
Not really a review but a big Thank You to Priority Health for enabling many Silver Sneakers members to use the facilities at MVP! I know I speak for many Seniors when I tell you my wife and I are grateful for this opportunity. Again, many Thanks !!
The reps. For Priority health is very good very professional very kind they are above & beyond helping everyone. Thanks y’all 😃😃😃 …
Looking for health ins.
Worked here.
Good place
Very helpful
Great service
Great doctor
Delivery
Okay
Paying hospital bill
Thank you Priority Health!
Great insurance
Great healthcare place
Great coverage.
I did not die
Easy to get answers
Like my health insurance policy
Excellent place to work
Great people work there
Very good insurance
Very helpful and courteous!
👍👍👍👍👍👍👍👍 …
They are friendly and efficient
Omaira is the best
Ok
Good
They make your health a priority.
Good place to work
My husband had this insurance.
Great health insurance for the price!
Best in customer service for health care.
Not many issues with PH
Easily used site!
Best health insurance company in Michigan!
Amazing company, get your insurance here!
No one answered.
On line answered my questions quick and efficient
Only insurer that puts the member first. Others say they do but do not.
I have always received prompt assistance and have always talked to someone who has resolved the issue I was calling about.
Should be no star- they are horrible – they care very little for the customers…worst
Only took 3 minutes to talk to someone
Took care of problem in 5 minute
Changed buildings now on north end of complex
I pick up their mail. So I don’t no much about them
Very helpful and dedicated staff for comsumer needs
30 minutes of waiting on the phone… but then very friendly helpful people!
Helpful courteous ,answered all my questions quickly and thoroughly!!!
I took a friend to a doctor’s appointment in a building close to Priorty health.
Derrick was great to work with.
Great place. Ask for Patricia Horter, best customer service rep ever!!!
Beautiful office space and campus!
Excellent and timely service with respect to personal needs and income
Great place!
Great assistance by Derek on my enrollment
Always helpful.
This company doesn’t make health a Priority at all. Help baby Russell Cruzan #BUBBY
Their Medicare Rep lied to me about my right of cancellation
Just checking on my plan to see were my vision insurance can be used at.
Horrible customer service! Never follow through with anything you ask them to do for you. Have to keep calling them until they get sick of you. Then they FINALLY do something.
So.So. the person I spoke to didn’t listen all that well and wasn’t very knowledgeable. She was a bit curt as well. I think this was because she was frustrated. Her mind was elsewhere.
Seems to be a great place to get health insurance.
Thank you, Derek Burrell…. Great customer Service…..
I purchased insurance, great price, 20% deductible with meds and hospitalization.
A great company doing everything they can to make your healthcare experience the best it can be!
Courteous Staff.
Blessed experience when I call them.
The services here are too expensive.
Great to get a check up call after major health issues.
Even with all the info asked, I still cannot access my account online.
Very helpful and convenient
If you go to emergency specialists and orthopedic are on call.
Thank you Derek for your excellent assistance in enrolling in Priority Health!
Very disappointed with the coverage, the amount of time you have to wait to talk to customers service, and lack of knowledge.
They determine what you need not your Dr.!!! Not much choice in W.Michigan, it’s either them or the Blue. Technically a non-profit. Check what the CEO salaries and bonuses are!
Offers great health plans
Great insurance only ever had one problem.
I would like to thank Miranda and Sarah for their expertise and professionalism!
One of the best companies to work for!!! They strive to put the members first and do all they can to fix issues that arrise.
Not at all satisfied with the customer service I received. Lack of knowledge
I have always had less than a minute wait times on the phone for questions. Everyone has been very helpful. Their website is great so I rarely need to call.
Absolutely love them
very poor customer service…. was hung up on 3 times by agents BRENDA AND MICHAEL.. all I wanted was to speak to a supervisor about my insurance benefits and I was rudely hung up on in my face because I did not want to talk to the agent and kept insisting that i speak to supervisor
The website is extremely slow with blank pages popping up. Finally called customer service and couldn’t be heard, the second call was answered and responded to promptly. Coverage is great, website not so much.
The wait time is sometimes long, but the customer service I receive is always great. The people there are always willing to go out of their way to make sure my needs are met.
Wellness is false advertising when you don’t cover the wellness test that you need – or have a extreme deductable – already pay $200 a week out of my check for poor coverage – people look somewhere else
So went to my pharmacy to pick up meds and instead of paying 15.06 I paid 50.89 all because now I need pre authroation …. I letter would have been nice so I would have known this before hand
Derek was very helpful and try to go to the details with me during the conversation .
Despicable. This company is not worth your time. Sending letters directly to minors asking for sensitive information then claiming that’s just how then system works. They also take forever to respond unless you message the publicly over social media.
We think they’re a good insurance company with customer service being friendly and patient most of the time….
Great planesand prices. Also the employees that ive talked to have treated me like a human and not just another like another number.
Lisa Woods was very informative and really helped me through the health insurance process
Terrible insurance. Wife just had a child and before they will cover it I have to pay off the deductible for the year and 20%. It’s $4,000 for the deductible and idk what the 20% is yet. If you can go somewhere else do yourself a favor and do it. Horrible.
Such horrible customer service. Completely uncaring. S..L..O..W…… Won’t give direct phone numbers to each department, such as pharmacy benefits because they don’t want to talk with you. Inconsistent information on even the simplest questions!
Horrible. Just got off the phone with this company and I was told that my husband was not on the my dental insurance policy. I know for a fact he is on my policy when I got the print out of my insurance coverage information when I signed up for this dental insurance. I have proof he is on the dental insurance policy.
This organization has DECLINED to pay for LIFE SAVING Medication for a young boy who has cancer! MAX deserves better. How I would like to meet the black heart that makes these decisions
Ridiculous “rent to own” plan for durable medical equipment – causes multiple opportunities for error, waste of time (mine, not theirs), extra money, contract changes – hoping? people will mess up & they won’t have to pay? What an obscene excuse for health “care”.
these people are idiotic they cant even get a birthday right…. they have two different birthdays for my husband despite my calls to them and the market place the idiots still wont fix it. i mean come the hell on how the hell can a …
The WORST customer service I’ve ever encountered!
Miranda was excellent! Great customer service, she went above and beyond!
If your diabetic your going to die because they are not going cover your insulin. There priority is denie people or give them high copays so they die. Don’t get priority to kill insurance.
This company is rather curious. They don’t actually have customer service representatives. They simply leave you on hold, the VRUj will tell you you are caller #14 and you will wait till the cows come home. …
Derek B. Did a great job getting my family and I the program that best fit us!
Derek was wonderful answering my questions about the different policies offered and was very knowledgeable about the plans.
Excellent health care insurance company.
This visit was to bring someone to the Vein Clinic. The staff and physicians are excellent. Very friendly and professional. The center is clean, spacious, and inviting.
Priority Health will be worthy of a 5 star rating IF it reconsiders its decision to deny life-extending, though risky, surgery for Jonah, the infant child of Heather and Greg Puruleski, who suffers from a rare and deadly condition known as …
Called over a week ago for help with a bill that they told me would be 100% covered. Now they are not paying it. Spent 20 minutes on the phone with someone searching, saying it falls under deductable then another place said it was not …
Derek was very kind and straight forward and able to help answer all of my questions and help me choose a plan.
Quite the mixed bag once you actually get through to a person, though most are helpful. If you call after business hours, the recording tells you to “call back when the office is open” but doesn’t tell you what time or day that might be. …
Denying people thier needs. You people suck. Conflict of interest a hospital owning a insurance company. Tie the Drs hands of Spectrum. I see the quality spectrum health going down hill fast. Why would a specialty Dr want to continue …
One star like so many others because you cant give 0. The first 2 ID cards they sent me had my name wrong. Next they had my birthdate wrong. I have supposedly been covered by them for a month now ever since my employer switched from …
Miranda Potts was very helpful when I called to get a quote.
I definitely felt she was looking out for what was best based on the circumstances.
Insurance is not for the people.
Physicians order a test and it needs to be ‘approved’ by the insurance company – …
If I could give a zero, I would. The Rx benefit information they told me when I called to order the prescription was different than how it actually ended up working which had an impact on me of a few thousand dollars. After spending hours …
gave 1 star because i had to in order to submit the review
my daughter hurt her finger and resulted in surgery from playing on a neighbor trampoline …
I wish i could leave no star review
@Priorityhealth contracts Calder city cab to transport patients to & from medical services …
Typical deny deny deny policy. Calling means listening to music for awhile, ads for some device, transfers to other depts, etc.
Customer service rep Miranda went over and above to help me navigate the complex health insurance decision making process…she was kind, patient, and knowledgable! Thank you!
After years and years they decided last summer (July 2017) to drop our group health plan for being too small but hid the information from us instead pulling the rug out from under just before renewal time the next year leaving us scrambling …
Met Derek today as i enrolled in Priority Health, what a pleasure it was , like i met a new friend , all went smooth , thanks again Derek B.
Derek Burrell at Priority health was very informed, returned my call quickly and gave me excellent customer service.
Priority Health is a JOKE! I am battling a neck/spine issue- that has left me in debilitating pain, lose of mobility, and loss of feeling in my right arm. I no longer can even lift my hands over shoulder height. I have bulging discs, …
If i could give a -5 rating, it would be done.
I’ve been on the phone 3 times in the past two months to get approval issues …
The will deny your claim until you call them. They will say they are sorry for the mix up and promise to pay the bill in 1 to 2 weeks. They will not pay the bill and make you go thru the process multiple times while the continue to …
last yr nov 2017 we were told to start a new policy in order to save $70 a month. so we did and we payed for the hole yr 2018 in advance in Nov.
needless to say when Dec came they forgot to take the money out of the account …
Do not fill out info online… Priority Health will spam you forever! I wanted to get pricing for a policy and received no less than 50 spam calls! I’ve asked to be removed from their list and the calls keep coming.
Thank you to Derek B for getting my plan sorted out for me and getting me the absolute best coverage for the time being! SO thankful for Derek and priority health during this time.
As a mental health care provider, PH does not prioritize mental health at all. They seem to have a lottery system of approving various providers, thereby leaving a massive percentage of their clients without adequate mental health care and …
This insurance company is a joke. They have not only wasted my time, but my Dr’s office’s time and my pharmacist’s time! They lied about a prescription being covered in the dosage schedule that I need when I still had a chance to change …
I’m at the hospital pretty often, and receptionists frequently tell me how good my coverage is. Sorry to hear such negative things from other people, but they always seem to work diligently when there’s a mix-up, which is almost never their …
One of the fastest growing *mediocre* health plans in Michigan. Make sure to watch out for the ‘catch’ they’ll have for you when you receive a medical bill for thousands of dollars and they only cover the bare minimum, even when you pay outrageous amounts out of each paycheck.
Customer service rep’s are always nice! Pharmacy coverage policy not so much. They wanted me to jump through hoops to get a generic script covered, even though the same type of script was covered last time.
***UPDATE 5/28/2019: I really wish I could leave negative stars because I just found out they’re STILL charging my employer for coverage that was explicitly CANCELED MONTHS AGO!!! This is seriously the worst insurance company I’ve ever …
They don’t cover any medications or services without a prior authorization and they are the least helpful people when you call for help. My son had acid reflux and they don’t cover ANY acid reflex medications. It’s one of the most common …
They are a very difficult insurance company to work with and will deny life saving prescriptions /medications to save themselves a buck or two. …
Customer service is awful. All I wanted to do was update a mailing address for my elderly mother with dementia I’m DPOA so it shouldn’t be a problem. Sent them dpoa paperwork and pictures to show all mail was being forwarded to her new …
Had excellent help from Omaria . She was very knowledgeable concerning health plans and very
Willing to help us to apply in every way possible
What a joke. I’m a conservative at heart; but my god do I hope congress can figure something out with our insurance system. I’m not for singe pay at all; but there has to be something that can be done to keep people from being ROBBED. I …
Derek Burrell was very helpful in assisting me. He answered all
my questions and was very professional. Thanks again Derek !!
My agent Derek Burrell was excellent with finding me low cost health insurance with Priority Health.
They’re friendly/ professional. The staff assists me when I have problems or concerns. “I feel that this organization’ s customer service is A-1!” Thank-you for asking, Leslie G.
I wish I could give 0 stars!
The absolute worst coverage I have ever had!
As a single 27 year old that has to work 2 jobs to get the bills paid I had a …
Hold times are far too long. Have attempted to get through to a customer service rep on several occasions to no avail. Still don’t have what I need. Will be changing insurance companies next year.
Derek is an absolute SAINT!! Thank you so much for all your help and patience and getting my family set up with the best plan possible!
I have been using Priority Health for years now and they do a wonderful job for me. My agent, Derek Burrell, always gives me the right information and helps me with whatever I need!
Priority Health is very hard to work with from the provider stand point which causes patients to get frustrated with their physician offices. They took away local representatives to help provider offices with claims issues and now wait on …
This morning I talked to Lisa Woods and got the help I needed to sign up for a My Priority Short Term plan for my wife. Lisa was very helpful and took care of what I needed.
My plan has rides to and from the Dr’s office but for some reason I keep getting stranded by the ride source (metro cab) sometimes for more than an hour and sometimes I have to find another way home everything is difficult because I am disabled tbc.
I called Priority Health to find the best plan for my husband. Derek helped me select the cheapest plan that covered what he needed, and got him enrolled.
Omaria, the Customer Service Representative, was immensely helpful. She was professional, patient and courteous while providing the best services available. She is a blessing to her employer and an outstanding Customer Service Rep. …
After having a ton of trouble navigating the confusion of the marketplace and spending hours and hours on the phone, I called Priority Health and Derek Burrell hooked me up and solved my problem! I cannot recommend him and priority health enough!
Omaira was amazing to work with and made the process so easy. She was very patient and answered all our questions as if we were her only clients today.
Lisa is wonderful to work with and made the process easier! She follows up timely and she went above and beyond to make sure I was taken care of and that all my questions were answered.
I had a nightmare of an experience with Priority Health. Long story short, I used their online estimator tool and also called in for a quote on a routine test, and I was charged hundreds of dollars more than I was assured it would cost by …
Derek at Priority Health provides great customer service. Always willing to go the extra mile with answering your questions.
Lisa Woods was an amazing Rep! She went above and beyond in assisting me with setting up my Healthcare plan. Thank you Lisa!
I was laid off during the pandemic, so I was 2 months behind before unemployment came.After it came I was paying over half my benefits a month to catch up. When the pandemic was over they cut me off when all I had was another payment of …
Derek Burrell was extraordinarily efficient. I spoke with him once several weeks ago about a policy. He was clear and concise. When I called him for enrollment he had me confirmed in just minutes. Derek is batting 1000.
Derek was very helpful in navigating our options and getting us signed up for health insurance. He seemed to be trying to help us find the best option.
My experience with Ruth Barrow from Priority Health was quite refreshing. Very efficient, friendly, and made the application process simple and with a reassurance that you do not normally get when dealing with insurance companies and/or hospitals and doctors.
My husband and I have been with Priority Health for a year and just continued for another one. The care we have been given has been very good and with very little waiting before our appointments. Our questions have been answered in a very …
I received excellent customer service from Omaira!!! She helped clarify many questions I had regarding health insurance coverage. Omaira’s customer service skills are impressive! …
We canceled our plan and started a new plan, Priority Health never mentioned we had to stop auto payment and they withdrew two amounts from our account. Now we have to wait a month to get our money back. When I asked why we had to wait so …
Customer service is really bad and from my experience poorly trained. I tried to speak to a supervisor twice and was put on hold only for the agent to come back and say I could not speak to one.
Priority Medicare has been farming its work out to all different contractors. Today I got a mailing from a company called Optum asking questions about a procedure I had over a year ago. Am I dealing with Priority or whoever? To satisfy …
I spoke with Derek, very knowledgeable, he answered all my questions, takes time with you. I was able to get a better policy. Highly recommend him. Great customer service given.
Lisa W has been immensely helpful in assisting with my health insurance choices. She communicated all of the details that I didn’t understand and made it a seem less process. Very thankful for her help!
Chantel was very helpful with finding an insurance plan for my son. Thanks!!
If you need a dexcon meter good luck. There Priority is NOT health. Need a name change like Profitably Health instead.
Derek Burrell, from Priority Health was wonderful to work with. He is very easy to talk too and knowledgeable. Would not hesitate to utilize his services again. The best!!
Priority health backs out of commitments. That is bad business. I was told I had a benefit and waited for it to be covered. When after a month it wasn’t, I called. I was told the …
I would like to take this time to let Priority Health and any consumers are looking for individual health care plans for themselves and their families. I have spoke to several other large leading healthcare companies and none of them could …
Couldn’t have asked for better service from Derek , he got me signed up for my Healthcare plan with Priority Health. Finally a company that will take care of my type one insulin needs 🙏 …
I had a great experience with Derek from Priority Health. He talked me through everything and made it easy to understand. I would highly recommend having Derek help you when looking for insurance.
Lisa Woods, Priority Health Account Manager, Individual Markets did a SUPER job in helping me select the right policy to meet my daughter’s needs from both a cover and cost basis. Lisa made the process easy and stayed in touch with me through the process. Thank You Lisa—Thank You Priority Health.
Had a very great experience setting up my Health Insurance through Priority Health with Lisa Woods. Lisa was for quick and efficient and very knowledgeable. The whole process was very seamless. Thanks Ann Wenner
Working with Derek B from Priority Health was a great experience. He treated me as a valued customer and personally took his time insuring I had a great experience and my needs were met.
Better to do your research and find a better insurance company because this is not that
I was told my prescription was going to be $0 and covered. Mind you they made me switch my prescription 2 times before allowing me to get back on my regular prescription. I was charged for the prescription. I reached out and was told I’m …
Horrible customer service. I was denied coverage of explicitly covered procedures in my plan. I was actively discouraged from filing an appeal. When I was speaking to customer service and asked to file an appeal I was told the “are you sure …
I highly recommend Omaira when looking for Priority insurance options. She was very knowledgeable and went the extra mile to make sure I was completely informed and satisfied with my choice of policy. She was also very friendly and personable. I will definitely contact her directly for any future needs.
Derek Burrell Thanks so much you help me save Money and You are Good People to work with.Thanks again big help!
Went through Healthcare.gov. Family changed and need different health insurance. Left a message on Friday at 5 and got a call back Saturday afternoon. Yes that’s correct Saturday. Ruth Barrow helped me finish my app and got me new insurance …
Derek Burell was very helpful and a pleasure to work with in acquiring insurance for my wife. We had several conversations, a few which involved the game of phone tag. Derek reached out and did his best to get connected with me and he did. …
I worked with Priority Health insurance agent Derek Burrell. He was very professional explaining the insurance options that were available to my family.
He assisted me in signing up for an insurance plan that will cover my families medical needs. Derek thanks for providing excellent service.
Lisa Woods has made enrollment the past two years an amazing experience. She has gone above and beyond both times. Answering our numerous questions with clarity. Her level of compassion and service are second to none.
Derek at Priority Health gave me great customer service! He helped me navigate through the process to assure that my major health and priority medications would be covered. I really appreciate the time he spent with me! I had Priority Health a few years ago; Priority Health continues to be a great provider!
Derek with Priority Health is amazing. I was comparing policies on health.gov and had a few specific questions I needed answered before I chose a policy. I called Priority Health and was thankfully transferred to Derek.He was extremely knowledgeable, answered all my questions and helped me decide which plan best suited our needs.
I spoke with an agent named Derrek from Priority Health. He was very helpful, offered a lot of informational and successfully helped me find a health plan to suite my needs. I am very confident in my choice, and appreciated his insight and great personality. I’d recommend Priority Health to anyone needing Healy insurance.
New to Priority Health for 3 months. I have had a few questions and my rep Ruth Barrow has always gotten back to me the same day and we have been able to work through any snags we had. She has been very attentive to our needs. I have …
Derek is great to work with, really cares about and takes care of his clients!
I am in need of an insurance plan. I called and spoke with Omaira. She was well informed, helpful, courteous, pleasant, and answered my questions thoroughly. She assisted in helping me sign up. She answered questions I did not even ask. She …
Priority health is a soslit place to get insurance. I had to jump on short term insurance and it worked out perfect! Derek Burrell was so helpful and great at getting me rolling and all set up. He was great and I had a great experience with the process.
Thank Goodness for my rep Lisa Woods,
I have recently lost my health insurance and did not know where to turn.
Someone told me to give Priority Health a call. So I called and left a message. …
To expensive with work insurance they will deny any clam that gets put thru. They will send a letter saying they try to reach you but never give a call but they want you to do the lag work to call them back.
I recently acquired health insurance for myself and kids. I worked with Omaira who was very patient and helpful in getting me the best plan and rate. She made it a smooth and easy process in which I am very thankful for!!
Derek Burrell helped me to pick and enroll my daughter in a health care plan. He was very helpful and extremely pleasant to work with.
This insurance company denied coverage after a therapist sent a bill mentioning outdated term GID for therapy sessions. They also didn’t cover any mental health providers and made it hell trying to find health services that were covered. …
Derek did an AMAZING job with helping me apply for health insurance today! He has gone above and beyond to help me and I obtain affordable insurance and a plan acceptable to me. I’m extremely grateful that he was the person who answered my call, and look forward to working with him on my health insurance needs!
impossible to reach anyone on the phone, long hold times only to get disconnected. considering i pay more than a mortgage, this is unaceptable
Derek Burrell handled all my insurance needs very efficiently and professionally. He was very kind, patient, and informative in handling all my questions and concerns. Derek made the enrollment process smooth and easy. Highly recommend!
I honestly don’t know what I would have done without my agent Lisa Woods. I am blessed she was the person who first answered my call when I looked into Priority Health because from the start she was friendly, attentive, and SO …
Priority Health Grand Rapids (Miranda in particular) was so helpful today in answering my questions about qualifying providers, and plan information. Miranda was so kind, and truly listened to what I needed which is almost non existent in …
I am writing this review to specifically recommend Omaira Mejias who helped me today schedule coverage. …
I have been working with one of the most knowledgeable and helpful customer service individuals ever. Lisa Woods with Priority Health is amazing, understanding and caring. She has gone above and beyond to help my husband and I obtain …
I was in need of insurance and called Priority Health. Spoke with Lisa Woods who was amazing, thoroughly understanding of my needs and directed me to the right plan. She went above and beyond what I had expected. I love the fact she loves her job, it shows in her work and words. Thank you Lisa, you are the best, keep doing what you do!
We recently signed up for health care through Priority and had an excellent experience with Omaira M. She was informative, and easy to talk with when it came to understanding our options. Very pleasant and not “rushing” us to be done. Would not hesitate recommending her in the future.
Derek B. was extremely helpful in recommending and setting up a plan for me and my husband. He was very professional, understanding and really took the time to find out what we needed in an insurance plan. Thank you Derek!
I had a great experience with Derrick looking for a policy that would fit my budget for health insurance. Derrick is a very easy person to talk with and he listens to all your needs. He took his time to find the best results, looking at all …
I had a great experience with Derek B. when setting up my short term insurance with Priority Health. He was very knowledgeable, answered all of my questions and easy to communicate with. I am super happy with how my insurance shopping went!
Miranda Potts helped me with signing up my husband for a short term health care plan while waiting for his new jobs insurance to kick in. She was so incredibly helpful. She was able to get me a great quote very quickly and did a great job …
Priority health is unreasonable and unethical when it comes to covering medications for patients in need. Their number one concern is clearly how much money they are not spending by denying coverage for asinine reasons. They want you to …
I found out that I would be losing health coverage from my former employer in two weeks. I called Priority Health to see what my options were. I was put in contact with Derrick who worked in individual accounts. Within a half hour, …
Derek was absolutely incredible and helpful he made getting health insurance through priority health for our family so easy.
Keyla from Priority Health was super helpful and patient with me on the phone- super kind and well informed about all the things I had questions for. Amazing agent and very personable!
so what happened to your OTC benefits??? you had a pretty decent thing going last year…..the Convey company you now are connected with is horrible….password nightmare and lousy products.
Contacted Priority Health for my husband with a general question. I used to have this insurance also. I wish I still did. They are consistently helpful, knowledgeable and are a great insurance company with excellent coverage. You are in good hands with this company.
I needed a short term policy to cover me as I switched jobs. Took about 15 minutes to get me a month of catostrophic coverage for a month. Just north of 150 bucks. Perfect.
Switching the Healthy Benefits program to PH OTC is the worst decision ever!! The OTC products are two to three times the cost. The products offered are lower quality, plus they have to be shipped to me. It is not even worth using these benefits. Why are you taking advantage of seniors like this???
I have Priority Health Medicare and I love it. I just wish you didn’t change from Healthy Benefits to Convey OTC benefits because there are hundreds of complaints and poor reviews online about the Convey OTC program. 😢 …
I lost income this past year and could no longer pay for medical insurance. When I called Priority Health & explained my situation, I was transferred to Derek M Burrell. Derek was wonderful! He spent a long time with me and found a plan that I could afford. Thank you Derek for your time and amazing effort!
I called about wanting insurance and Kayla Dominguez was who helped me out. I wasn’t on the phone any longer than 10min and was hooked up with the plan I wanted, dental, and vision. Quick, friendly, easy to talk to, and didn’t try to upsell me on anything I didn’t need.
Have denied an in-network claim again and again. We’ve filled out the form 3 separate times over the course of 8 months to their specifications and they keep finding new loopholes when it’s a provider and physician in their network. If you have a choice, pay the extra for blue cross.
I worked with and blah blah blah. All these 5 star “I worked with” reviews seem pretty fishy. The truth is, like all the other insurance companies out there, Priority Health has real problems. Trying to talk to the actual person who makes the decisions that affect your life is impossible.
Derek Burrell went above and beyond for me. He set me up with a perfect plan and saved me as much money as he could. Would recommend him to anybody who has questions in regards to health insurance. 10/10 guy!
Derek helped me set up a plan for my family coming in from out of state. He was so nice and helpful, explained everything clearly and answered all of my questions! Great customer service, would give more starts if I could. Thank you!
First, the prescription I was taking for 15 years changed from a $20 copay to $800, even though my plan says generics are $20. (“Not ALL generics are $20” was their explanation.) They told me to ask my doctor for options–my doctor said to …
Shakeyla was such a big help when I called to get enrolled! I needed immediate insurance to cover a surgery and she was so informative on giving me the best plans for the best rate. I am so glad I talked to her and was able to get coverage right away!
Miranda was incredibly helpful as she guided me through the various insurance plans. She patiently answered every question and was extremely professional throughout our entire conversation. Kudos to Priority Health for hiring such an outstanding representative!
Miranda Potts is a true blessing to your company. Extremely knowledgeable of your products, willing to answer all (which were many) questions and offer advice on your various products. She should be rewarded for having to deal with people …
Derek Burrell has been SUPER HELPFUL with my 2023 enrollment. He’s very knowledgeable, professional, courteous, patient and responsive. I left him a voicemail during weekend asking for assistance, and immediately he replied the following …